Like Vanilla

closed 5/12/2021 via Company Press Release

Higher Logic, acquired Vanilla

synopsis: Higher Logic, the industry-leading engagement platform, has acquired Vanilla, a Canadian cloud-based community software company. Together, Higher Logic and Vanilla will give its customers more choices with purpose-built community engagement solutions that meet the needs of their use case, industry, and users.
buyer parent: JMI Equity
buyer: Higher Logic
Higher Logic, the industry-leading, human-focused engagement platform, delivers powerful online communities and communication tools to engage members and customers at every stage of their journey. "
target: Vanilla
Based in Canada, Vanilla provides brands with a one-stop-shop solution that combines the power of a modern customer community platform with Q&A, knowledge base, and ideation. Its SaaS offering helps hundreds of leading brands, software, and telecom companies provide great community experiences.
price ($mm)
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announced 10/8/2021 via PR Newswire

Genesys, will acquire Exceed.ai

synopsis: Genesys, a global cloud leader in customer experience orchestration, will acquire Exceed.ai, a cloud-based conversational AI platform for sales and marketing, to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a Service.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target: Exceed.ai
Exceed.ai is an AI-powered sales assistant that supports human representatives by automating initial lead engagement, follow-up, and qualification, including appointment scheduling, at scale.
price ($mm)
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closed 9/22/2021 via BNC Analysis

QNTM Group AB, acquired Raptor Services A/S

synopsis: Sweden-based QNTM Group has acquired a majority stake in Raptor Services, a leading Danish Software-as-a-Service (SaaS) company that offers recommendation and personalization software and a customer data platform. The acquisition furthers QNTM's mission of building a strong ecosystem of consulting, software, and tech companies.
buyer parent: Altor Equity Partners
buyer: QNTM Group AB
Based in Sweden, QNTM Group is an ecosystem of companies offering consulting, software, and technology to support the digital transformation of large and medium size enterprises within the sales and marketing value chain. "
target: Raptor Services A/S
Based in Denmark, Raptor Services is a Software-as-a-Service (SaaS) company that delivers personalization software, recommendations, and a customer data platform that enables companies worldwide to deliver personal and data driven customer experiences.
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announced 7/27/2021 via Company Press Release

Thoma Bravo, LLC, will acquire Medallia

synopsis: Medallia, the global leader in customer and employee experience, is to be acquired by Thoma Bravo, a leading software investment firm. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity firm focused on the software and technology-enabled services sectors. Thoma Bravo partners with a company’s management team to implement operating best practices, invest in growth initiatives and make acquisitions intended to accelerate revenue and earnings. "
target: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
price ($mm)[EV]
$5,813 [$5,898]
rev ($mm)
$496
EBITDA ($mm)
EV / rev
13.2x
EV / EBITDA
closed 7/21/2021 via BNC Analysis

Qualtrics, acquired usermind

synopsis: Experience management software giant Qualtrics has acquired Usermind, a Seattle marketing startup that helps companies acquire, retain, and service customers. Usermind is a leader in the “Journey Orchestration” market, which includes companies that help clients analyze customer relationships and facilitate relevant personalized communication.
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
target: usermind
Usermind empowers enterprises to actively shape customer experiences with the first real-time Experience Orchestration (XO) Platform. With Usermind’s XO Platform, enterprises can monitor customers and orchestrate 1:1 experiences across channels, systems, and teams.
price ($mm)
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closed 3/17/2021 via PR Web

Doxim Solutions, acquired Level One LLC

synopsis: Doxim, the leading customer communications management and engagement technology provider, has acquired Level One, a specialist in customer experience and communication solutions. With the acquisition, Doxim will extend its deep domain expertise in eBilling, payments, customer communication and preference management, data analytics, and reporting.
buyer parent: GI Partners
buyer: Doxim Solutions
Doxim is the customer communications management and engagement technology leader serving financial and regulated markets, providing omnichannel document solutions and transforming experiences to strengthen engagement throughout the entire lifecycle. "
target: Level One LLC
Level One is a provider of billing and payment solutions, guiding utilities, insurance providers, and government entities toward successful customer engagement. Its billing and payment solutions are designed with a focus on quality, security, and availability to enhance the customer’s experience.
price ($mm)
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closed 2/17/2021 via GlobeNewswire

Whyline, Inc., acquired Rsvd, LLC

synopsis: Whyline Inc., the leading provider of virtual queuing and appointment technology, has acquired RSVD, LLC, a fully-customizable mobile platform that helps innovative businesses connect with their customers. The acquisition will triple Whyline's number of active US clients in complimentary verticals.
buyer parent: e.Republic, Inc.
buyer: Whyline, Inc.
Whyline helps government and businesses manage the flow of people through the use of virtual queues and ‘smart’ appointment scheduling. Whyline allows customers to see live wait-times, enter into the queue remotely or pre-book their appointment, and let the software wait on their behalf. "
target: Rsvd, LLC
RSVD is a fully-customizable mobile platform that helps innovative businesses connect with their customers. RSVD’s capacity management software allows organizations large and small to optimize demand, improve customer experiences, drive revenue, and operate safely.
price ($mm)
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closed 6/22/2020 via PR Web

MHC Software, Inc., acquired Ecrion Software

synopsis: MHC Software, a leader in enterprise automation software solutions, has acquired Ecrion Software, a provider of customer communication management (CCM) and customer experience automation (CXA) software. Ecrion enables organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
buyer parent: Strattam Capital
buyer: MHC Software, Inc.
MHC Software is a leader in enterprise content automation and document management software and services. MHC's solutions accelerate customers' digital transformation journeys via in-context content and automation to expedite information-sharing while reducing costs and increasing productivity. "
target: Ecrion Software
Ecrion Software is a provider of customer communication management (CCM) and customer experience automation (CXA) software and services. Ecrion's software solutions enable organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
price ($mm)
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closed 11/14/2019 via BusinessWire

Alpine SG, acquired GatherUp

synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent: Alpine Investors, LP
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target: GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
price ($mm)
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closed 10/23/2019 via Company Press Release

ReKTGlobal, acquired Fullcube, Inc.

synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer: ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target: Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
price ($mm)
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announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
price ($mm)
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closed 6/27/2018 via BNC Analysis

Network Contacts S.R.L., acquired Chorally

synopsis: Network Contacts has bought the majority of the capital of Chorally, an Italian software company that has created a multi-channel platform for customer engagement based on machine learning algorithms.
buyer parent: Gruppo Activa
buyer: Network Contacts S.R.L.
Network Contacts, based in Italy, is one of the main national players in the field of BPO (business process outsourcing), CRM (customer relationship management), Digital Interaction and Call & Contact Center services. "
target: Chorally
Chorally is an enterprise platform devoted to customer engagement and based on a “Data Driven” model. It allows users to automatically collect and organize customer interactions from each of their communication channels as well as filter and organize dynamic queues for custom logic.
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closed 5/31/2017 via Company Press Release

NICE Systems Ltd, acquired Satmetrix

synopsis: Satmetrix, a global provider of customer experience management software, has merged their business with NICE, a publicly traded software company and a leader in the customer experience software space. Satmetrix's flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
buyer: NICE Systems Ltd (NICE:$1,755.46)
NICE is an Israel-based leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. "
target: Satmetrix
Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Their flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
price ($mm)
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announced 6/2/2016 via BNC Analysis

Cre8tek Limited, will acquire Flamingo Customer Experience Inc.

synopsis: Cre8tek Limited will acquire 100% of Flamingo Customer Experience Inc., a software as a service (SaaS) company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
buyer: Cre8tek Limited (ASX:CR8:$0.00)
Cre8tek was re positioned into the software and technology sector of the ASX, after receiving approval from shareholders, and has announced its first acquisition of Agenda, an early stage start-up Australian private company engaged in the development of an online platform (Agenda Platform). "
target: Flamingo Customer Experience Inc.
Flamingo Customer Experience Inc. is a software as a service company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
price ($mm)
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closed 4/4/2016 via BusinessWire

Uniguest, purchased ElevenGC from Eleven Wireless, Inc.

synopsis: Nashville-based Uniguest, the hospitality industry’s leading provider of secure and fully managed guest-facing technologies, completed the acquisition of the hospitality business center division of Eleven Wireless, Inc, ElevenGC. ElevenGC is a family of 5-star guest computing solutions flexible enough to be deployed in business centers and lobbies.
buyer parent: Atlantic Street Capital
buyer: Uniguest
Uniguest is the leading provider of secure fully managed technology solutions to the hospitality industry, backed by world-class service delivery and 24/7/365 support. Uniguest’s solutions include secure public-use computers, static and interactive digital signage, kiosks and purposed tablets. "
seller: Eleven Wireless, Inc.
Eleven delivers software that powers the online guest experience in hotels. ElevenGC is a family of five-star guest computing solutions flexible enough to be deployed in business centers, lobbies, and more. ElevenOS is a cloud-based guest Internet platform that manages the online guest experience.
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closed 4/1/2016 via Company Press Release

EQT, acquired Sitecore

synopsis: EQT has entered into an agreement to acquire a majority stake in Sitecore A/S from its founders, Technology Crossover Ventures and other minority shareholders. Founded in 2001, Sitecore has emerged to become one of the global leaders of customer experience management software.
buyer: EQT (EQT:$687.20)
EQT is a leading global private equity group with approximately EUR 29 billion in raised capital. EQT has portfolio companies in Europe, Asia and the US. EQT works with portfolio companies to achieve sustainable growth, operational excellence and market leadership. "
target: Sitecore
Sitecore is the global leader in experience management software that enables context marketing. The Sitecore® Experience Platform™ manages content, supplies contextual intelligence, and automates communications, at scale.
price ($mm)
$1,139
rev ($mm)
$223
EBITDA ($mm)
EV / rev
5.1x
EV / EBITDA
closed 2/24/2016 via Company Press Release

MARU Group, acquired eDigitalResearch

synopsis: MARU Group, a technology enabled professional services firm delivering information and insight services, acquired Voice of the Customer leaders eDigitalResearch (edr). Established in the UK to help businesses measure and improve their customer experience, edr combines a unique combination of SaaS technology, focused insight and thought leadership.
buyer parent: Primary Capital Partners LLP
buyer: MARU Group
MARU Group is a customer intelligence professional services firm delivering information and insight services. Operating in multiple countries, MARU Group provides research, insight and advisory services to large enterprises across a broad spectrum of industries and markets. "
target: eDigitalResearch
eDigitalResearch empowers business decisions through customer insight. By combining their proprietary SaaS technology with focused insight and thought leadership, they’re able to provide a truly unique solution – from real-time closed-loop customer feedback to Panels and Communities.
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announced 8/20/2015 via Market Wire

Oracle Marketing Cloud, will acquire Maxymiser

synopsis: Oracle Marketing Cloud announced that it has signed an agreement to acquire Maxymiser. The company is a leading provider of cloud-based software that enables marketers to test, target and personalize what a customer sees on a Web page or mobile app, substantially increasing engagement and revenue.
buyer parent: Oracle Corporation
buyer: Oracle Marketing Cloud
Oracle Marketing Cloud uses award-winning technology and expertise to transform marketing by truly knowing the customer, engaging with cross-channel marketing, and achieving data driven accountability. "
target: Maxymiser
Maxymiser empowers brands to transform every digital interaction into seamless, relevant and engaging customer experiences with its cloud-based testing, personalization and cross-channel optimization solutions.
price ($mm)
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closed 9/17/2014 via Market Wire

PeriscopeIQ, acquired Opinionmeter International

synopsis: PeriscopeIQ, Inc., an industry leading Customer and Employee Engagement Solutions company, is pleased to announce its acquisition of California-based Opinionmeter International, Ltd., a leading provider of real-time mobile and SaaS customer feedback solutions.
buyer parent: Rezon8 Capital & Advisory Group
buyer: PeriscopeIQ
PeriscopeIQ, Inc. is a Customer and Employee Engagement Solutions company serving multi-unit enterprises in the US and around the world. The company provides fully-managed turnkey solutions that deliver trusted insights and significantly improved business outcomes using scientific methodology. "
target: Opinionmeter International
Opinionmeter International is a leading provider of DIY customer feedback software tools, with an emphasis on mobile research including offline survey apps. Opinionmeter enables its clients to capture spontaneous, 'voice of the customer' feedback at the Point-of-Experience.
price ($mm)
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announced 5/20/2013 via GlobeNewswire

Genesys Telecommunications Laboratories, will acquire SoundBite Communications, Inc.

synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced it signed a definitive agreement to acquire SoundBite Communications for $5.00 per share. SoundBite delivers cloud-based proactive collections, payments, and mobile marketing applications, as well as proactive customer service solutions to enterprises.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: SoundBite Communications, Inc. (SDBT:$48.07)
SoundBite Communications is a customer experience management company with deep expertise in delivering cloud-based mobile marketing, proactive customer care, and collections/payments solutions.
price ($mm)[EV]
$84 [$68]
rev ($mm)
$48
EBITDA ($mm)
EV / rev
1.6x
EV / EBITDA
closed 5/12/2021 via Company Press Release

Higher Logic, acquired Vanilla

synopsis: Higher Logic, the industry-leading engagement platform, has acquired Vanilla, a Canadian cloud-based community software company. Together, Higher Logic and Vanilla will give its customers more choices with purpose-built community engagement solutions that meet the needs of their use case, industry, and users.
buyer parent: JMI Equity
buyer: Higher Logic
Higher Logic, the industry-leading, human-focused engagement platform, delivers powerful online communities and communication tools to engage members and customers at every stage of their journey. "
target: Vanilla
Based in Canada, Vanilla provides brands with a one-stop-shop solution that combines the power of a modern customer community platform with Q&A, knowledge base, and ideation. Its SaaS offering helps hundreds of leading brands, software, and telecom companies provide great community experiences.
price ($mm)
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closed 5/12/2021 via Company Press Release

Higher Logic, acquired Vanilla

synopsis: Higher Logic, the industry-leading engagement platform, has acquired Vanilla, a Canadian cloud-based community software company. Together, Higher Logic and Vanilla will give its customers more choices with purpose-built community engagement solutions that meet the needs of their use case, industry, and users.
buyer parent: JMI Equity
buyer: Higher Logic
Higher Logic, the industry-leading, human-focused engagement platform, delivers powerful online communities and communication tools to engage members and customers at every stage of their journey. "
target: Vanilla
Based in Canada, Vanilla provides brands with a one-stop-shop solution that combines the power of a modern customer community platform with Q&A, knowledge base, and ideation. Its SaaS offering helps hundreds of leading brands, software, and telecom companies provide great community experiences.
price ($mm)
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closed 10/16/2017 via PR Web

Higher Logic, acquired Real Magnet, LLC

synopsis: Higher Logic, an industry leader in cloud-based community platforms, has acquired Real Magnet, Inc. Real Magnet is a leading marketing automation platform that helps businesses attract, engage and deliver better email, marketing, social and mobile campaigns.
buyer parent: JMI Equity
buyer: Higher Logic
Higher Logic is an industry leader in cloud-based community platforms. Organizations worldwide use Higher Logic to bring like-minded people all together by giving their community a home where they can meet, share ideas, answer questions and stay connected. "
target: Real Magnet, LLC
Real Magnet is a leading marketing automation platform that helps businesses attract, engage and deliver better email, marketing, social and mobile campaigns. Real Magnet simplifies marketing automation with its intuitive design.
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closed 10/16/2017 via PR Web

Higher Logic, acquired Informz

synopsis: Higher Logic, an industry leader in cloud-based community platforms, has acquired Informz, Inc. Informz is marketing sophistication, made simple. Their powerful email marketing platform, marketing automation tools and expert services, are built to help nonprofits and associations tell compelling stories.
buyer parent: JMI Equity
buyer: Higher Logic
Higher Logic is an industry leader in cloud-based community platforms. Organizations worldwide use Higher Logic to bring like-minded people all together by giving their community a home where they can meet, share ideas, answer questions and stay connected. "
target: Informz
Informz is marketing sophistication, made simple. Their powerful email marketing platform, marketing automation tools and expert services, are built to help nonprofits and associations tell compelling stories, create real connections and drive real results.
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closed 2/16/2017 via Company Press Release

Higher Logic, acquired Kavi Workspace

synopsis: Kavi has been acquired by Higher Logic, a leading cloud-based community platform. Organizations of all sizes rely on Kavi® Workspace to encourage participation, control content, and provide traceability across diverse and distributed contributors. Kavi Workspace streamlines participation and simplifies administration.
buyer: Higher Logic
Higher Logic is an industry leader in cloud-based community platforms. Organizations worldwide use Higher Logic to bring like-minded people all together by giving their community a home where they can meet, share ideas, answer questions and stay connected. "
target: Kavi Workspace
Organizations of all sizes rely on Kavi® Workspace to encourage participation, control content, and provide traceability across diverse and distributed contributors. Workspace is a solution that streamlines participation, promotes faster workgroup results and simplifies administration.
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closed 1/18/2017 via Company Press Release

Higher Logic, acquired Socious

synopsis: Higher Logic, the leader in cloud-based community platforms, announced it has acquired Socious, a community software company focused on serving the non-profit and B2B enterprise markets. Socious's MemberCloud platform manages millions of members for many of the world's top associations and companies.
buyer: Higher Logic
Higher Logic is an industry leader in cloud-based community platforms. Organizations worldwide use Higher Logic to bring like-minded people all together by giving their community a home where they can meet, share ideas, answer questions and stay connected. "
target: Socious
Socious offers software and services to help associations and user communities take a members-first approach to growing and engaging their membership. Socious provides a full range of professional services to help organizations manage their membership, grow their community, and plan events.
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closed 11/28/2011 via BNC Analysis

Facebook, acquired WhoGlue, Inc.

synopsis: Social networking giant Facebook Inc. has acquired Baltimore software company WhoGlue Inc. WhoGlue was launched in 2001 to develop what it calls relationship management software — tools used primarily by trade groups, associations and alumni organizations to mine networking opportunities.
buyer: Facebook (FB:$94,399.00)
Facebook is a social utility that helps people better understand the world around them. Facebook develops technologies that facilitate the spread of information through social networks allowing people to share information online the same way they do in the real world. "
target: WhoGlue, Inc.
WhoGlue was launched in 2001 to develop what it calls relationship management software — tools used primarily by trade groups, associations and alumni organizations to mine networking opportunities.
price ($mm)
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announced 8/18/2016 via BNC Analysis

Vista Equity Partners, will acquire Granicus, Inc.

synopsis: Vista Equity Partners has snapped up another Denver technology company. Granicus, which offers cloud-based software for government users, agreed to sell the majority of itself to Vista, the private equity firm that recently acquired Ping Identity, a Denver security firm.
buyer: Vista Equity Partners
Vista Equity Partners is a leading private equity firm focused on investing in software and technology-enabled businesses. With over $25 billion in cumulative capital commitments, Vista seeks to partner with world-class management teams looking to reach their full potential. "
target parent: K1 Investment Management, LLC
target: Granicus, Inc.
Granicus, Inc. is the leading government cloud computing provider for transparency, efficiency, and citizen participation. It offers the first cloud platform and product suites designed specifically to help government agencies establish meaningful connections with citizens.
price ($mm)
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closed 10/16/2019 via BNC Analysis

CivicPlus, acquired SeeClickFix

synopsis: CivicPlus has added another competitor to its ever-expanding suite of integrated communications software in SeeClickFix, a tool that has offered citizens ways to use mobile devices to report issues à la 311. SeeClickFix is an online and mobile tool that allows citizens to report and monitor non-emergency issues in the public space.
buyer: CivicPlus
By combining intuitive technology with a wealth of knowledge about local government, CivicPlus provides tailored solutions that help our clients do more with less. CivicPlus has partnered with over 2000 local governments to streamline their work and helping them better connect with citizens. "
target: SeeClickFix
SeeClickFix is an online and mobile tool that allows citizens to report and monitor non-emergency issues in the public space. Issues that are reported through the website are recorded on a map for everyone to see and interact with.
price ($mm)
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closed 7/11/2018 via PR Web

CivicPlus, acquired Virtual Towns & Schools

synopsis: CivicPlus, the nation’s leader in integrated technology for local government, has announced it has acquired Virtual Towns & Schools and its Drupal-based content management system (CMS). The addition will allow CivicPlus to offer a CivicCMS product solution that will expand its product portfolio & strengthen its ability to provide a right-sized CMS.
buyer: CivicPlus
CivicPlus provides tailored solutions that help clients do more with less. Through the power of their product suites, they have partnered with over 2000 local governments, streamlining their work and helping them better connect with citizens. "
target: Virtual Towns & Schools
Virtual Towns & Schools (VTS) offers a Drupal®-based content management system (CMS). VTS is the largest provider of government websites in the Northeast U.S., and in total, support 450+ municipal and K-12 clients in 15 States.
price ($mm)
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closed 5/13/2021 via PR Newswire

Insight Venture Partners, acquired CivicPlus

synopsis: Insight Partners, a global venture capital firm, has acquired CivicPlus, a market-leading provider of integrated software solutions for local governments, from BV Investment Partners. CivicPlus enables local governments to deliver consistently optimized interactions between citizens and local governments across every department and every service.
buyer: Insight Venture Partners
Insight Partners is a leading global venture capital and private equity firm investing in high-growth technology and software ScaleUp companies. The firm has invested in more than 400 companies worldwide and has raised through a series of funds more than $30 billion in capital commitments. "
target parent: BV Investment Partners
target: CivicPlus
CivicPlus is a provider of integrated software solutions for local governments. CivicPlus delivers the industry's only Civic Experience Platform, enabling local governments to drive more revenue, operate more efficiently, and generate positive recognition for the many services they provide.
price ($mm)
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closed 5/18/2018 via GlobeNewswire

IBI Group Inc., acquired GreenOwl Mobile

synopsis: IBI Group, a global design and technology firm, announced that it has completed the asset purchase of Ontario-based GreenOwl Mobile, including all intellectual property. GreenOwl Mobile is a leader in mobile technologies for smart cities. It has developed and deployed numerous award-winning solutions for the public sector.
buyer: IBI Group Inc. (TSX:IBG:$349.75)
IBI Group Inc. is a globally integrated architecture, planning, engineering, and technology firm with over 2,700 professionals around the world. "
target: GreenOwl Mobile
Founded in 2010, GreenOwl Mobile is a leader in mobile technologies for smart cities. It has developed and deployed numerous award-winning solutions for transportation authorities, cities, municipalities, and private media corporations.
price ($mm)
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closed 1/5/2012 via GlobeNewswire

GovDelivery, Inc., acquired GovInteract

synopsis: GovDelivery, the leading provider of government-to-citizen communication solutions, announced the acquisition of New Jersey-based GovInteract, an emerging leader in complete Web solutions, including multi-channel emergency communication, for the public sector.
buyer parent: ICG Group, Inc.
buyer: GovDelivery, Inc.
GovDelivery, the leading provider of government-to-citizen communication solutions, helps government maximize direct connections with the public while reducing communications cost. More than 450 government organizations worldwide use GovDelivery. "
target: GovInteract
GovInteract is a proven leader in offering a broad, single-platform, Web solution that links all the services a local government provides and connects those services directly to local residents and citizens.
price ($mm)
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closed 10/16/2017 via PR Web

Higher Logic, acquired Informz

synopsis: Higher Logic, an industry leader in cloud-based community platforms, has acquired Informz, Inc. Informz is marketing sophistication, made simple. Their powerful email marketing platform, marketing automation tools and expert services, are built to help nonprofits and associations tell compelling stories.
buyer parent: JMI Equity
buyer: Higher Logic
Higher Logic is an industry leader in cloud-based community platforms. Organizations worldwide use Higher Logic to bring like-minded people all together by giving their community a home where they can meet, share ideas, answer questions and stay connected. "
target: Informz
Informz is marketing sophistication, made simple. Their powerful email marketing platform, marketing automation tools and expert services, are built to help nonprofits and associations tell compelling stories, create real connections and drive real results.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/4/2012 via PR Newswire

DirectImpact, acquired Crowdverb

synopsis: Direct Impact, a leading grassroots advocacy firm that manages communications campaigns on behalf of some of the world's largest corporations and trade associations, announced its acquisition of Crowdverb, a digital management and advocacy firm based in Seattle, Washington.
buyer parent: WPP Group, plc
buyer: DirectImpact
Direct Impact is a premier grassroots public affairs, public education and corporate reputation firm, offering a complete range of services essential to conducting successful grassroots outreach and education, public relations, coalition development and community mobilization. "
target: Crowdverb
Crowdverb's Modern Mobilization™ approach uses a social web technology platform and tool set to build permanent online communities on behalf of clients. Communities can be mobilized instantly and effectively to impact issues and legislation, manage reputations and promote products.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/11/2015 via PR Web

Personify Inc, acquired Small World Labs, Inc.

synopsis: Personify, Inc. (Personify), the leading provider of software solutions for the association and member-focused organizations has announced the strategic acquisition of Small World Labs, an online community and social collaboration platform that enables organizations to connect, engage and collaborate with their supporters.
buyer: Personify Inc
Personify is the leading enterprise software and service solution that empowers the best member-focused organizations to succeed. Personify’s suite of products and services enable member-based organizations to better understand, track and manage their constituents. "
target: Small World Labs, Inc.
Small World Labs provides an online community and social collaboration platform to the nonprofit and member-based industries. Small World Labs Community enables organization to better connect, engage, collaborate with and mobilize their supporters in new ways.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2020 via BNC Analysis

Omnigo Software, acquired QueTel Corporation

synopsis: Omnigo Software, a leading provider of public safety, incident, and security management solutions, has acquired QueTel Corporation, a company that offers software that tracks and manages uniquely numbered items — serialized equipment, physical evidence, digital files, documents, and people — for law enforcement business operations.
buyer: Omnigo Software
Omnigo Software is the leading provider of public safety, incident and security management solutions for law enforcement, education, healthcare and other enterprises, offering easy-to-use and flexible applications that provide actionable insight for making more informed decisions. "
target: QueTel Corporation
QueTel’s offers software that tracks and manages uniquely numbered items — serialized equipment, physical evidence, digital files, documents, and people — for law enforcement business operations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/26/2016 via GlobeNewswire

Vista Equity Partners, will acquire GovDelivery, Inc.

synopsis: Actua Corporation announced that it has entered into a definitive agreement with an investor group led by Vista Equity Partners under which it will sell GovDelivery, the leading provider of cloud-based government communications software solutions, for $153 million in cash, subject to certain adjustments.
buyer: Vista Equity Partners
Vista Equity Partners, a U.S.-based private equity firm with offices in Austin, Chicago and San Francisco, with over $26 billion in cumulative capital commitments, currently invests in software, data and technology-based organizations led by world-class management teams with long-term perspective. "
target parent: Actua Corporation
target: GovDelivery, Inc.
GovDelivery enables public sector organizations to connect with people and to get those people to act. As the number one referrer of traffic to hundreds of government websites, GovDelivery's enterprise-class, cloud-based technology allows government organizations to transform their communications.
price ($mm)
$153
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/5/2010 via BusinessWire

Internet Capital Group, Inc., acquired GovDelivery, Inc.

synopsis: Internet Capital Group, Inc. announced that, together with management, it has acquired GovDelivery, Inc. GovDelivery, based in St. Paul, Minnesota, is the leading platform provider of government-to-citizen digital communication solutions. ICG paid $19.7 million for 89% ownership of GovDelivery.
buyer: Internet Capital Group, Inc. (ACTA:$118.96)
Internet Capital Group owns and builds Internet software companies that drive business productivity and reduce transaction costs between firms. ICG devotes its expertise and capital to maximizing the success of these platform companies that are delivering on-demand software and service applications."
target: GovDelivery, Inc.
GovDelivery is the world’s leading provider of government-to-citizen communication solutions. GovDelivery’s digital subscription management solution provides organizations with a fully-automated, on-demand public communication system.
price ($mm)
$22
rev ($mm)
$9
EBITDA ($mm)
EV / rev
2.4x
EV / EBITDA
closed 6/27/2018 via Company Press Release

Vigilant Solutions, acquired Shotcaller Global Inc.

synopsis: Vigilant Solutions, a global machine vision and data analytics company, has acquired the assets of ShotCaller Global Inc., developer of GunOps and DNAOps investigative solutions for law enforcement. GunOps and DNAOps are web-based interactive investigation tools.
buyer: Vigilant Solutions
Vigilant Solutions’ technology helps law enforcement solve crimes faster to keep officers and communities safe. Vigilant Solutions provides license plate recognition, facial recognition and ballistic analysis to deliver intelligence to agencies across the globe. "
target: Shotcaller Global Inc.
Shotcaller Global Inc. is a small but agile group of business, law enforcement and technical experts delivering a field proven and robust GunOps™ cloud-based web solution, located in Anaheim, California.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/22/2016 via BNC Analysis

Y3 Technologies Pte Ltd., acquired Ascentis Private Limited

synopsis: Y3 Technologies has acquired Ascentis, a Singapore-based Customer Relationship Management (CRM), e-commerce, and Business Intelligence (BI) solutions provider.
buyer: Y3 Technologies Pte Ltd.
Y3 Technologies is a supply chain management solutions company based in Singapore. "
target: Ascentis Private Limited
Ascentis is a Singapore-based CRM, e-Commerce and BI solutions provider. Since 2013, Ascentis is proud to be leading the customer engagement innovation in the retail, food & beverage, entertainment, and hospitality industries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/8/2016 via GlobeNewswire

Aptean, acquired Advanced Public Safety, Inc.

synopsis: Aptean, a leading provider of mission critical enterprise software solutions, announced the acquisition of Advanced Public Safety Inc. (APS), a business of Trimble, which provides software solutions that increase safety and productivity for law enforcement and public safety agencies across the United States.
buyer parent: Vista Equity Partners
buyer: Aptean
Aptean is a provider of industry-focused mission critical enterprise software solutions. They build and acquire solutions to support the evolving operational needs of their customers. Their solutions help nearly 5,000 organizations by satisfying their customers and continuing to operate efficiently."
target parent: Trimble
target: Advanced Public Safety, Inc.
Advanced Public Safety, doing business as Trimble Public Safety, provides automated mobile solutions to public safety agencies to address the administrative challenges of issuing traffic citations and accident reports. Their flagship product, Virtual Partner 2.0, is delivered as a SaaS offering.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/4/2006 via PR Newswire

Trimble Navigation Limited, acquired Advanced Public Safety, Inc.

synopsis: Trimble announced that it has acquired privately held Advanced Public Safety, Inc. of Deerfield Beach, Florida, in an all-cash transaction. APS is a leading software development company that creates mobile and handheld software products used by law enforcement, fire-rescue and other public safety agencies.
buyer: Trimble Navigation Limited (TRMB:$3,133.80)
Trimble is a leading innovator of Global Positioning System technology. In addition to providing advanced GPS components, Trimble augments GPS with other positioning technologies as well as wireless communications and software to create complete customer solutions. "
target: Advanced Public Safety, Inc.
Advanced Public Safety, Inc is a leading software development company creating innovative technology solutions specifically designed for the public safety industry. APS was founded by Jeff Rubenstein, an auxiliary police officer with the Delray Beach Police Department in Delray Beach, Florida.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/27/2021 via PR Newswire

Monsido, Inc. merged with ArchiveSocial,

synopsis: Monsido, a leader in digital governance solutions that enhance user experience, announced that it has merged with ArchiveSocial, the leading provider of public records and archiving software for government agencies, law enforcement officials, and educational organizations.
buyer: ArchiveSocial
Since being founded in 2011, ArchiveSocial’s first-of-kind cloud-based archiving and analytics technology has been trusted by thousands of organizations to empower their active participation on social networking channels without concern of being unable to fulfill record requirements. "
target: Monsido, Inc.
Monsido is a leading web governance solution designed to enable organizations to deliver a superior and inclusive user experience across their digital presence and support their journey to ensure communications are open, optimized, and compliant.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/19/2020 via PR Web

Billhighway, acquired Impexium

synopsis: Billhighway, the leading financial and performance management solution for member-based organizations, has acquired Impexium, an association management solution. Impexium delivers a mobile-first, analytics driven platform that features solutions for membership management, accounting, sales, emarketing, and more.
buyer parent: Lovell Minnick Partners
buyer: Billhighway
Billhighway gives chapter-based organizations the tools to automate and simplify operations while creating data visibility across entire organizations. Billhighway's partner-centric approach offers clients flexible solutions to address challenges and achieve results that help them thrive and grow. "
target: Impexium
Impexium is a cloud-based membership management platform that supports the full range of association business and administrative activities. Impexium delivers a mobile-first, analytics driven platform that features solutions for membership management, accounting, sales, emarketing, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/14/2016 via Company Press Release

Petards Group plc, acquired QRO Solutions Limited

synopsis: Petards, the AIM quoted developer of advanced security and surveillance systems is pleased to announce that it has acquired the entire issued share capital of QRO Solutions Limited. QRO provides end-to-end Automatic Number Plate Recognition (“ANPR”) security and speed enforcement solutions to UK police forces.
buyer: Petards Group plc (AIM:PEG:$21.05)
Petards Group plc (Petards) is a supplier of products to OEMs, system integrators and end-users in the rail, security and defense markets in refurbishment and retrofit applications. "
target: QRO Solutions Limited
QRO was established over 15 years ago as a private business based in Northamptonshire providing end-to-end Automatic Number Plate Recognition (“ANPR”) security and speed enforcement solutions to UK police forces and to integrators serving the police and security markets.
price ($mm)
$1.58
rev ($mm)
$3
EBITDA ($mm)
EV / rev
0.7x
EV / EBITDA

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Geography
Matching Companies
Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
year
2021
rev ($mm)
$495.90
EBITDA ($mm)
($106.50)
EBIT ($mm)
($131.12)
Net Income ($mm)
Employees
2037
  • drill down
  • watch
Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2020
rev ($mm)
$21.79
EBITDA ($mm)
$5.14
EBIT ($mm)
$1.34
Net Income ($mm)
$0.76
Employees
118
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
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Ticker: DXM
 
 
 
 
 
 
 
 
Dex Media, Inc.
Dex Media, Inc.
Dex Media, Inc. is the leading provider of marketing solutions for local businesses. They partner with local businesses across the U.S. to help them get found, get chosen, and get talked about. Dex Media offers website, print, mobile, social media, and search engine marketing solutions.
year
2020
rev ($mm)
$1,207.64
EBITDA ($mm)
$316.98
EBIT ($mm)
$181.02
Net Income ($mm)
$37.37
Employees
2411
  • drill down
  • watch
Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2021
rev ($mm)
$22,350.00
EBITDA ($mm)
$3,476.00
EBIT ($mm)
$949.00
Net Income ($mm)
$4,442.00
Employees
56606
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2020
rev ($mm)
$995.46
EBITDA ($mm)
($119.27)
EBIT ($mm)
($139.34)
Net Income ($mm)
Employees
5155
  • drill down
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Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2020
rev ($mm)
$32.78
EBITDA ($mm)
$3.53
EBIT ($mm)
$3.44
Net Income ($mm)
$3.27
Employees
229
  • drill down
  • watch
Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2020
rev ($mm)
$10.36
EBITDA ($mm)
($16.68)
EBIT ($mm)
($17.93)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
  • drill down
  • watch
Ticker: JASDAQ:385
 
 
 
 
 
 
 
 
Synergy Marketing, Inc.
Synergy Marketing, Inc.
Synergy Marketing, Inc. is a marketing technology company in Japan. It offers customer relationship management (CRM) implementation through cloud and agent services, such as building and maintaining IT infrastructure, and planning CRM implementation.
year
2014
rev ($mm)
$38.65
EBITDA ($mm)
$5.52
EBIT ($mm)
$3.36
Net Income ($mm)
$4.31
Employees
208
  • drill down
  • watch
Ticker: GB:RGO
 
 
 
 
 
 
 
 
2ergo Group plc
2ergo Group plc
2ergo Group plc provides mobile coupons and vouchers, loyalty, proximity, and payment solutions for various organizations to develop and execute their mobile strategy in the United Kingdom and the United States. It offers podifi and TikTap.
year
2013
rev ($mm)
$5.81
EBITDA ($mm)
($6.32)
EBIT ($mm)
($8.37)
Net Income ($mm)
Employees
67
  • drill down
  • watch
Ticker: HUBS
 
 
 
 
 
 
 
 
HubSpot, Inc.
HubSpot, Inc.
HubSpot is the world's leading inbound marketing and sales platform. Over 13,500 customers in more than 90 countries use HubSpot's software, services, and support to transform the way they attract, engage, and delight customers.
year
2020
rev ($mm)
$817.15
EBITDA ($mm)
($31.49)
EBIT ($mm)
($50.82)
Net Income ($mm)
Employees
3981
  • drill down
  • watch
Ticker: CNVO
 
 
 
 
 
 
 
 
Convio, Inc.
Convio, Inc.
Convio, Inc. is a leading provider of on-demand constituent engagement solutions that enable nonprofit organizations to maximize the value of every relationship. Convio serves more than 1,400 nonprofit organizations from its headquarters in Austin, TX and other offices around the US.
year
2011
rev ($mm)
$80.35
EBITDA ($mm)
($3.93)
EBIT ($mm)
($7.98)
Net Income ($mm)
Employees
201
  • drill down
  • watch
Ticker: GSUM
 
 
 
 
 
 
 
 
Gridsum Holding Inc.
Gridsum Holding Inc.
Gridsum is a leading provider of cloud-based big-data analytics and AI solutions for multinational and domestic enterprises and government agencies in China.
year
2019
rev ($mm)
$48.09
EBITDA ($mm)
($73.64)
EBIT ($mm)
($78.83)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: REKR
 
 
 
 
 
 
 
 
Rekor Systems
Rekor Systems
Rekor is a Maryland-based company providing real-time roadway intelligence through AI-driven decisions. Rekor bridges commercial and government sectors with actionable, real-time vehicle recognition data to enable faster, better informed decisions with greater outcomes.
year
2021
rev ($mm)
$11.86
EBITDA ($mm)
($13.00)
EBIT ($mm)
($14.55)
Net Income ($mm)
Employees
109
  • drill down
  • watch
Ticker: SPIR
 
 
 
 
 
 
 
 
Spire Global, Inc.
Spire Global, Inc.
Spire is a leading global provider of space-based data, analytics, and space services, offering access to unique datasets and powerful insights about Earth from the ultimate vantage point so that organizations can make decisions with confidence, accuracy, and speed.
year
2021
rev ($mm)
$33.28
EBITDA ($mm)
($31.56)
EBIT ($mm)
($37.94)
Net Income ($mm)
Employees
303
  • drill down
  • watch
Ticker: ECOM
 
 
 
 
 
 
 
 
ChannelAdvisor
ChannelAdvisor
ChannelAdvisor is a leading provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.
year
2020
rev ($mm)
$130.42
EBITDA ($mm)
$14.67
EBIT ($mm)
$9.50
Net Income ($mm)
$7.82
Employees
642
  • drill down
  • watch
Ticker: SPDC
 
 
 
 
 
 
 
 
Speed Commerce, Inc.
Speed Commerce, Inc. is a single-source provider of e-commerce service solutions to leading retailers and manufacturers. The company's omni-channel capabilities unite a digital commerce strategy with traditional retail channels, creating the ultimate branded shopping experience.
year
2014
rev ($mm)
$101.63
EBITDA ($mm)
$9.39
EBIT ($mm)
$2.55
Net Income ($mm)
Employees
1123
  • drill down
  • watch
Ticker: TSXV:TKX
 
 
 
 
 
 
 
 
TrackX Inc.
TrackX Inc.
TrackX, based in Denver, Colorado, is an enterprise Industrial Internet of Things (IIoT) software platform provider leveraging multiple auto-ID technologies for the comprehensive management of physical assets. TrackX’s Global Asset Management for the Enterprise (G.A.M.E.) enables the IIoT.
year
2019
rev ($mm)
$4.17
EBITDA ($mm)
($2.69)
EBIT ($mm)
($3.56)
Net Income ($mm)
Employees
13
  • drill down
  • watch