Like SnapEngage, LLC

closed 5/20/2021 via PR Newswire

TeamSupport, acquired SnapEngage, LLC

synopsis: TeamSupport, a B2B customer support and success software company, has acquired SnapEngage, a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads and lower cost per interaction.
buyer: TeamSupport
TeamSupport is an award-winning customer support software company purpose built for B2B software and technology companies. TeamSupport provides a comprehensive suite of post-sale customer support and customer success solutions that enable teams to work together to solve customer issues. "
target: SnapEngage, LLC
SnapEngage is a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads, increase CSAT/NPS and lower cost per interaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/12/2022 via GlobeNewswire

Zoom, will acquire Solvvy

synopsis: Zoom Video Communications, Inc. will acquire Solvvy, a leading conversational AI and automation platform for customer support. Together, Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalize on new opportunities in contact center and customer support.
buyer: Zoom (ZM:$4,099.86)
Zoom helps businesses and organizations connect to others, share ideas, make plans, and build toward a future limited only by imagination. Its frictionless communications platform is the only one that started with video as its foundation, and Zoom has set the standard for innovation ever since. "
target: Solvvy
Solvvy is the leading Conversational AI platform for customer support. Solvvy enables fast, personalized resolutions for customers, improves agent productivity, and uncovers valuable insights that empower support leaders and their teams.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/10/2022 via BusinessWire

Dixa ApS, acquired Solvemate GmbH

synopsis: Danish customer support innovator Dixa has acquired analytics leader Miuros, and automation pioneer Solvemate. Based in Berlin, Solvemate's customer service platform lets brands create a painless customer experience with the power of AI to give instant, personal, reliable answers via any customer-facing channel.
buyer: Dixa ApS
Headquartered in Copenhagen, Dixa is a customer engagement platform that creates value for brands and customers in a conversational, friendly, and engaging way called Customer Friendship. "
target: Solvemate GmbH
Based in Germanny, Solvemate is a leader in customer service experience automation. Its customer service platform is powered by smart conversational AI that allows companies to create chatbot conversations so service teams can focus their expertise where it matters most.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/27/2022 via Company Press Release

Atlassian Pty Ltd., acquired Percept.AI

synopsis: Atlassian has acquired Percept.AI, an AI-powered virtual agent technology provider. They let customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
buyer: Atlassian Pty Ltd. (TEAM:$2,430.82)
Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 100,000 global customers, Atlassian is advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. "
target: Percept.AI
Percept is the no-code AI Chatbot that understands customers. It lets customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/16/2021 via Company Press Release

Zurich Financial Services Group, will acquire AlphaChat

synopsis: Zurich Insurance Group, a leading multi-line insurer, will acquire AlphaChat, a conversational AI platform in Estonia. AlphaChat makes customer service more efficient. Their platform allows users to quickly set up automated AI chatbots for customer support. They help businesses to increase resolution rates and reduce agent workloads.
buyer: Zurich Financial Services Group (SWX:ZURN:$71,344.00)
Switzerland-based Zurich Insurance Group is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. "
target: AlphaChat
AlphaChat is a conversational AI platform in Estonia. AlphaChat makes customer service more efficient and customers happy. Their platform allows users to quickly set up automated AI chatbots for customer support. They help businesses to increase resolution rates and reduce agent workloads.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/17/2021 via Company Press Release

CleverTap, acquired PatchUS

synopsis: CleverTap, the world’s leading user engagement and retention cloud, has completed the acquisition of Patch, a unique technology that enables businesses to brand and embed communication channels — including in-app voice, chat, and push notifications — directly into consumer apps.
buyer: CleverTap
CleverTap is a modern, integrated, retention cloud that empowers digital consumer brands to increase customer retention and lifetime value. For brands that understand and value user retention, CleverTap drives context and individualization with the help of a unified and deep data layer. "
target: PatchUS
Patch is a unique technology that enables businesses to brand and embed communication channels — including in-app voice, chat, and push notifications — directly into consumer apps. Patch is designed to provide seamless, contextual, and secure communications between companies and consumers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/11/2021 via Company Press Release

Exotel Techcom Pvt. Ltd., acquired Cogno AI

synopsis: Exotel, one of India’s largest cloud telephony companies, has acquired Cogno AI, a conversational AI company in India. Cogno AI enables businesses to set up world class customer experiences at scale. Their cloud-based platform allows agents to connect with customers across all digital touchpoints and features AI chatbots for common support queries.
buyer: Exotel Techcom Pvt. Ltd.
Exotel is one of India’s largest cloud telephony companies. Their aim is to help businesses, both large and small, manage their business phone system via a virtual phone system. Exotel’s cloud telephony eliminates the need to invest in any hardware or maintenance. "
target: Cogno AI
Cogno AI is a conversational AI company in India. Cogno AI enables businesses to set up world class customer experiences rapidly at scale. Their cloud-based platform allows live agents to connect with customers across all digital touchpoints and features AI chatbots for common support queries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/21/2021 via PR Newswire

LivePerson, Inc., acquired E-bot7

synopsis: LivePerson, Inc., a global leader in conversational AI, has acquired e-bot7, a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
buyer: LivePerson, Inc. (LPSN:$424.43)
LivePerson is a global leader in conversational AI. LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Their AI-powered conversational cloud makes it easy for consumers to ask questions and make purchases in the messaging channels they use every day. "
target: E-bot7
e-bot7 is a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/15/2021 via BNC Analysis

LeadDesk Oy, acquired GetJenny

synopsis: LeadDesk, a European SaaS contact centre software vendor, has acquired GetJenny Ltd, a Finnish company specialized in automating customer service with AI. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
buyer: LeadDesk Oy (HLSE:LEADD:$16.30)
LeadDesk is a Finnish software company operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for high volume sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics. "
target: GetJenny
GetJenny is a Finnish company specialized in automating customer service with artificial intelligence. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
price ($mm)
$7.00
rev ($mm)
$2
EBITDA ($mm)
$0
EV / rev
4.2x
EV / EBITDA
21.1x
announced 5/12/2021 via Company Press Release

Appier, will acquire BotBonnie

synopsis: Appier announced the acquisition of BotBonnie, an automated conversational engagement service company. BotBonnie uses a SaaS platform to create chatbots for companies with multiple online communication channels to strengthen online interaction with customers.
buyer: Appier (TSE:4180:$81.82)
Appier is a technology company in Taiwan that provides artificial intelligence (AI) platforms to help enterprises solve their most challenging business problems. Their AIXON platform uses machine learning and AI to turn data into insights to help businesses find and grow their target audience. "
target: BotBonnie
BotBonnie is an automated conversational engagement service company. BotBonnie uses a SaaS platform to create chatbots for companies with multiple online communication channels to strengthen online interaction with customers. Based in Taiwan, BotBonnie provides services for international brands.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/28/2021 via BNC Analysis

Lime Technologies AB, will acquire Userlike

synopsis: Lime Technologies AB, a Nordic provider of CRM solutions, will acquire Userlike UG, a leading provider of customer messaging solutions in Germany. Userlike offers a SaaS-based live chat software solution that helps businesses to win and nurture customers across messaging channels.
buyer parent: Monterro
buyer: Lime Technologies AB (OM:LIME:$41.02)
Lime helps businesses all over the Nordics to become better at customer care. The company develops and sells digital products for ”Customer Relationship Management”, development and management of customer relationships. Lime was founded in 1990 and has 220 employees. "
target: Userlike
Userlike is a leading provider of customer messaging solutions in Germany. Userlike offers a SaaS-based live chat software solution that helps businesses to win and nurture customers across messaging channels. Their software offers solutions for website chat, chatbots, customer messaging, and more.
price ($mm)
$24*
rev ($mm)
$4
EBITDA ($mm)
EV / rev
6.9x
EV / EBITDA
announced 4/21/2021 via PR Newswire

Triller, Inc., will acquire Amplify.ai

synopsis: Triller, an AI-powered music video app, will acquire Amplify.ai, a global leader in Conversational AI and brand amplification. Amplify.ai offers a comment moderation solution for Facebook and Instagram that delivers real-time comment analysis. They enable brands to engage customers in personalized conversations across the customer journey.
buyer parent: Proxima Media
buyer: Triller, Inc.
Triller is an AI-powered music video app. Triller allows users to create professional-looking videos in a matter of seconds. The app provides over 100 video filters and makes it easy to create and share videos through various social media channels. "
target: Amplify.ai
Amplify.ai is a global leader in Conversational AI and brand amplification. Amplify.ai offers a comment moderation solution for Facebook and Instagram that delivers real-time comment analysis. They enable brands to engage customers in personalized conversations across the customer journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/31/2021 via BNC Analysis

MessageBird, acquired 24sessions

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired 24sessions, a video-first customer engagement platform in the Netherlands. 24sessions enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: 24sessions
24sessions is a video-first customer engagement platform in the Netherlands. 24sessions helps businesses to personally connect with their customers via video. Their platform enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/16/2020 via BNC Analysis

D1 Brazil, acquired Smarkio

synopsis: D1, a customer experience management platform in Brazil, has acquired Smarkio, a multi-channel marketing automation software solution in Brazil and Portugal. Smarkio's cloud-based solution automates communication between brands and their consumers. Their platform uses AI and chatbots to help brands improve their customer service.
buyer: D1 Brazil
D1 is a customer experience management platform in Brazil. D1 allows companies to create documents, design journeys, and monitor the performance of their communications and customer engagement. Their platform helps brands to save money and focus on their most efficient communication channels. "
target: Smarkio
Smarkio is a multi-channel marketing automation software solution in Brazil and Portugal. Smarkio's cloud-based solution automates communication between brands and their consumers. Their platform uses AI and chatbots to help brands improve their customer service.
price ($mm)
$15
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/7/2020 via PR Newswire

Ruby Receptionists, acquired Pure Chat

synopsis: Ruby, the premier provider of live virtual receptionist and chat services for small businesses, is pleased to announce the acquisition of Pure Chat. Based in Scottsdale, Arizona, Pure Chat provides live self-chat software as well as an AI-powered chat technology called Artibot.
buyer parent: Updata Partners
buyer: Ruby Receptionists
Ruby® cultivates great relationships for more than 10,000 businesses and their customers. Their proprietary, leading-edge technology empowers live virtual receptionists to deliver personalized experiences while allowing business owners to spend more time serving customers and growing their business."
target: Pure Chat
Pure Chat was born with a simple premise: to help entrepreneurs and small teams have better conversations with leads and customers. Since launching in 2012, small businesses have generated over three million chats on the Pure Chat platform.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/29/2020 via PR Newswire

Zenvia Mobile e Serviços Digitais S.A., acquired Sirena

synopsis: Zenvia, a technology company that simplifies the relationship between companies and consumers, announces the acquisition of Sirena, a startup that offers communication solution for sales teams via WhatsApp. With the deal, the Brazilian company starts operating throughout Latin America, with offices in the USA, Argentina, Brazil and Mexico.
buyer: Zenvia Mobile e Serviços Digitais S.A. (ZENV:$96.87)
Zenvia, driven by the purpose of Simplifying the World, enables 8,000 companies to simplify the experience of 200 million people through its Communication Platform. Zenvia's innovative technology allows it to adopt channels such as WhatsApp, SMS and Voice at any time during the customer's journey. "
target: Sirena
Sirena helps organizations to simplify communication via WhatsApp with their customers. Sirena's technology allows centralizing WhatsApp communication for sales teams, automating part of the consumer journey through bots, and broadcasting value notifications to the end customer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/24/2020 via PR Newswire

CloudEngage, acquired AnswerDash

synopsis: CloudEngage, the world's most intuitive web personalization platform, today announced the acquisition of AnswerDash, a leading provider of AI powered self-service support and ecommerce solutions. The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time.
buyer: CloudEngage
CloudEngage provides the world's most intuitive personalization ecosystem at an industry-best price. CloudEngage helps organizations deliver unique and tailored experiences to their web visitors, significantly increasing conversion rates. "
target: AnswerDash
The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time, on websites, mobile apps or chat. AnswerDash integrates with the most popular knowledge bases and ticketing systems, including Freshdesk, and Salesforce.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/26/2020 via BNC Analysis

CM Telecom, will acquire CX Company

synopsis: CM.com, a global Conversational Commerce platform, will acquire CX Company, a Dutch cloud-based digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI).
buyer: CM Telecom (ENXTAM:CMCOM:$259.55)
Netherlands-based CM provides Conversational Commerce services from its cloud platform that connects enterprises and brands to the mobile phones of consumers worldwide. CM is also a licensed Payment Service Provider, offering card payments, domestic payment methods, and integrated payment methods. "
target: CX Company
Netherlands-based CX Company is a European leader in Conversational AI, Virtual Assistant, and Chatbots. CX Company helps its clients with personalized and automated conversations that drive improved customer experience and increase self-service rates.
price ($mm)
$17
rev ($mm)
$7
EBITDA ($mm)
EV / rev
2.5x
EV / EBITDA
announced 3/19/2020 via Company Press Release

Sinch AB, will acquire Chatlayer bvba

synopsis: Sinch AB, a global leader in cloud communications for mobile customer engagement, will acquire Chatlayer BV. Founded in Antwerp in early 2018, ChatLayer.ai is a cloud-based software platform that lets businesses create multi-lingual chatbots and voicebots using Artificial Intelligence (AI) and Natural Language Understanding (NLU).
buyer: Sinch AB (OM:SINCH:$1,362.30)
Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video. "
target: Chatlayer bvba
Founded in 2018, Chatlayer is a platform to build high-performing chat- and voicebots that work in 100+ languages. Its custom-built AI ensures superior Natural Language Understanding and provides business users with actionable insights and advice on how to improve bot performance.
price ($mm)
$7.81
rev ($mm)
$1
EBITDA ($mm)
EV / rev
8.6x
EV / EBITDA
closed 2/27/2020 via BNC Analysis

Freshworks Inc., acquired AnswerIQ

synopsis: Freshworks has acquired AnswerIQ, a Seattle-area that sells AI-powered customer service software. San Mateo, Calif.-based Freshworks also sells customer service products, and the acquisition will complement its existing platform. AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: AnswerIQ
AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/20/2021 via PR Newswire

TeamSupport, acquired SnapEngage, LLC

synopsis: TeamSupport, a B2B customer support and success software company, has acquired SnapEngage, a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads and lower cost per interaction.
buyer: TeamSupport
TeamSupport is an award-winning customer support software company purpose built for B2B software and technology companies. TeamSupport provides a comprehensive suite of post-sale customer support and customer success solutions that enable teams to work together to solve customer issues. "
target: SnapEngage, LLC
SnapEngage is a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads, increase CSAT/NPS and lower cost per interaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/20/2021 via PR Newswire

TeamSupport, acquired SnapEngage, LLC

synopsis: TeamSupport, a B2B customer support and success software company, has acquired SnapEngage, a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads and lower cost per interaction.
buyer: TeamSupport
TeamSupport is an award-winning customer support software company purpose built for B2B software and technology companies. TeamSupport provides a comprehensive suite of post-sale customer support and customer success solutions that enable teams to work together to solve customer issues. "
target: SnapEngage, LLC
SnapEngage is a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads, increase CSAT/NPS and lower cost per interaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/3/2014 via Market Wire

Epazz, Inc., acquired Cynergy Software Corp.

synopsis: Epazz, Inc., a leading provider of cloud-based business software solutions, announced that it has acquired Cynergy. Cynergy Help Desk Software is customer service and technical support solution used by many Fortune 500 companies. Cynergy is expected to provide substantial growth to Epazz's recurring revenue stream by 15%.
buyer: Epazz, Inc. (OTCPK:EPAZ:$1.35)
Epazz, Inc. is a leading cloud based software company that specializes in providing customized cloud applications to the corporate world, higher education institutions and the public sector. "
target: Cynergy Software Corp.
Cynergy Help Desk Software is customer service and technical support solution used by many Fortune 500 companies. Cynergy Help Desk Software has been used for internal employee support in HR departments, accounting departments, and management systems of Fortune 500 companies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/10/2012 via BusinessWire

Citrix Systems, Inc., acquired Beetil

synopsis: Citrix announced that it has completed its acquisition of Beetil. Beetil helps technical support professionals provide exceptional customer assistance and streamline technology costs through the delivery of easy-to-use, yet powerful incident tracking, end user self-service, configuration, change management and release management functionality.
buyer: Citrix Systems, Inc. (CTXS:$3,217.17)
Citrix makes virtual computing solutions that help people work and play from anywhere on any device. More than 230,000 enterprises rely on Citrix to create better ways for people to work through virtual meetings, desktops and datacenters. "
target: Beetil
The Beetil product is based on industry-recognized best practices for IT service management that provide a framework for managing IT services, enabling users to seamlessly add structure to their service management process without complexity and cost.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/25/2012 via BNC Analysis

SolarWinds, acquired Web Help Desk

synopsis: SolarWinds Inc., a developer of information technology management software, announced it has bought Web Help Desk, a provider of online help desk software to IT professionals.
buyer: SolarWinds (SWI:$1,019.93)
SolarWinds provides powerful and affordable IT management software to customers worldwide -- from Fortune 500 enterprises to small businesses. SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to address users' management priorities."
target: Web Help Desk
The Web Help Desk software suite is the leading cross-platform service desk management solution for ITSM help desk and customer support professionals who seek to simplify and control their increasingly complex service environments.
price ($mm)
$20
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/11/2011 via PR Newswire

PlumChoice, Inc., acquired Tific AB

synopsis: Remote technology service pioneer PlumChoice announced that it has acquired the Swedish company Tific AB, a leading provider of 2nd generation IT support automation solutions for enterprise IT operations and IT outsourcers. Tific's automated IT support solutions are used by some of the largest U.S. and European companies.
buyer: PlumChoice, Inc.
PlumChoice is reinventing the way technology care is provided to connected homes and small businesses. PlumChoice pioneered the remote technical services business in 2001, providing 24x7 online repair and assistance for digital devices through local industry-certified agents. "
target: Tific AB
Tific is a leading provider of 2nd generation IT support automation solutions for enterprise IT operations and IT outsourcers. Tific’s products dramatically lower support cost and improve customer satisfaction by eliminating support calls and increasing the effectiveness of support personnel.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/14/2021 via BusinessWire

EasyVista, acquired Goverlan, Inc.

synopsis: EasyVista has acquired Goverlan, a leading provider of Remote IT Support solutions enabling innovative and simplified ways for sysadmins, helpdesk technicians, and engineers to manage users, systems, device, endpoints, Active Directory, software and patches in real-time.
buyer parent: Eurazeo
buyer: EasyVista (ENXTPA:ALEZV:$50.10)
EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. "
target: Goverlan, Inc.
Goverlan, Inc. is a leading provider of Remote IT Support solutions enabling innovative and simplified ways for sysadmins, helpdesk technicians, and engineers to manage users, systems, device, endpoints, Active Directory, software and patches in real-time.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/31/2020 via GlobeNewswire

Data443 Risk Mitigation, Inc., will acquire Internet Software Sciences

synopsis: Data443 Risk Mitigation Inc. will acquire the assets and customer base of Internet Software Sciences (ISS), an innovator of asset management capabilities for IT help desk operations and customer support organizations. ISS’s Web+Center is an open source suite of six web-based IT help desk, Sales CRM, and customer support applications.
buyer: Data443 Risk Mitigation, Inc. (OTCPK:ATDS:$1.90)
Data443 is an industry leader in the data security and privacy business. The company provides software and services to enable secure data across local devices, network, cloud, and databases, at rest and in flight, to provide user-enabled, governance-enabled, up-to-date security for every data point."
target: Internet Software Sciences
Internet Software Sciences is an innovator of asset management capabilities for IT help desk operations and customer support organizations. The company's Web+Center is a suite of open source, web based help desk software applications for IT help desk, customer support, asset tracking, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 2/25/2019 via GlobeNewswire

Thoma Bravo, LLC, will acquire Connectwise, Inc.

synopsis: ConnectWise, a community-driven software company dedicated to the success of Technology Solutions Providers, has announced its pending acquisition by Thoma Bravo, LLC, a leading private equity investment firm.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity investment firm providing equity and strategic support to experienced management teams and growing companies. The firm currently manages a series of private equity funds representing more than $30 billion of equity commitments. "
target: Connectwise, Inc.
ConnectWise is a community-driven software company dedicated to the success of Technology Solutions Providers. Their suite helps customers Manage their business, Sell more efficiently and remotely Control technology so they can consistently deliver amazing customer experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/6/2018 via BNC Analysis

La Financière Sennechael, acquired Clarilog SA

synopsis: Paris-based Financière Sennechael, a company led by Denis Sennechael that acquires software providers, has taken over Clarilog. Clarilog is a French leader in IT Asset Management and Service Desk Software. ClariLog, a branch of FleXos SA, offers modular, flexible, upgradable and affordable solutions for Small & Medium businesses’ IT Departments.
buyer: La Financière Sennechael
Paris-based Financière Sennechael acquires, manages and internationally grow Software Editors and Digital Service Providers that offer demanding B2B customers strategic business solutions, in different vertical business areas, for both public and private markets. "
target parent: FleXos SA
target: Clarilog SA
Clarilog is a French leader in IT Asset Management and Service Desk Software. ClariLog, a branch of FleXos SA, is a software publisher specialized in IT Service Management. ClariLog offers modular, flexible, upgradable and affordable solutions for Small & Medium businesses’ IT Departments.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/25/2019 via BNC Analysis

GenM, Inc., acquired Correly

synopsis: Toronto-based startup Correly, which provides a platform that streamlines product demos, has been acquired by Ottawa-based GenM. Correly’s platform allows companies to browse and click with customers on the same screen, and calculate how engaged customers were during the demo.
buyer: GenM, Inc.
GenM offers free courses and digital marketing apprenticeships for students. While students get valuable marketing experience, small businesses can work with students to form a small marketing team as they scale. The GenM digital marketing curriculum can be experienced both online and in app. "
target: Correly
Toronto-based startup Correly provides a platform that streamlines product demos. Correly’s platform allows companies to browse and click with customers on the same screen, and calculate how engaged customers were during the demo.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/5/2012 via PE Hub

Absolute Software Corporation, will acquire LiveTime Software, Inc.

synopsis: Absolute® Software Corporation, the leading provider of persistent endpoint security and management solutions for PCs, Macs, iOS, Android, Windows and BlackBerry devices, announced it is acquiring the assets of privately-held LiveTime Software, a SaaS and on-premise help desk and IT Service Support Management (ITSSM) provider.
buyer: Absolute Software Corporation (TSX:ABT:$116.17)
Absolute Software Corporation is the world leader in firmware-embedded endpoint security and management for computers and ultra-portable devices. The Company, a leader in device security and management tracking for more than 18 years, has over 30,000 commercial customers worldwide. "
target: LiveTime Software, Inc.
LiveTime Software is a SaaS and on-premise help desk and IT Service Support Management (ITSSM) provider. The company pioneered Web 2.0 and HTML5 service desk software, open standards and flexible deployment models. LiveTime services more than 10m end users daily.
price ($mm)
$8.03
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/4/2012 via BusinessWire

ASG Software Solutions, acquired NTR Global

synopsis: ASG Software Solutions, a recognized innovator in enterprise IT software solutions based in Naples, Florida, announced that it has acquired NTRglobal, a specialist in cloud-based help desk and ITSM delivery systems for the enterprise. Companies worldwide rely on NTRglobal’s modular help desk and ITSM solutions to remotely support their customers.
buyer: ASG Software Solutions
ASG Software Solutions (ASG) is recognized innovator in enterprise IT software solutions. They create and deploy unique software solutions that reduce cost, mitigate risk and improve service delivery throughout the IT lifecycle. "
target: NTR Global
Millions of users worldwide rely on NTRglobal’s modular, cloud-based help desk and ITSM solutions. The NTR Cloud integrates seamlessly with MSPs, enterprise help desks and software partners to deliver global IT management, automation, remote access and support services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/7/2006 via PR Newswire

Mercury Interactive Corporation, acquired Tefensoft Inc.

synopsis: Today, Mercury Interactive Corporation , the global leader in business technology optimization software, announced that it has acquired Tefensoft Inc. Mercury now owns acquired research and development, support personnel, and facilities in the Tefen Industrial Park in northern Israel.
buyer parent: Hewlett-Packard Company
buyer: Mercury Interactive Corporation (MERQ:$0.00)
Mercury Interactive, the global leader in business technology optimization (BTO), delivers Optane(TM), a family of products for enterprise testing, deployment, and performance management, that enables customers to optimize business processes and maximize business results. "
target: Tefensoft Inc.
Tefensoft provides the first, specially designed, 100% browser-based, Application Service Provider (ASP) for small companies and operations which require CRM functionality and prefer to allow users to work within their native language.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/18/2020 via Company Press Release

Eurazeo PME, will acquire EasyVista

synopsis: Eurazeo PME, an investment firm and subsidiary of Eurazeo dedicated to majority investments in French SMEs, is to acquire EasyVista, a global software provider of intelligent service automation solutions for enterprise service management and self-help.
buyer parent: Eurazeo
buyer: Eurazeo PME
Eurazeo PME is an investment firm and subsidiary of Eurazeo dedicated to majority investments in French SMEs with a value of less than €200 million. Eurazeo PME acts as a long-term shareholder, providing its portfolio companies with all the financial, organizational, and human resources they need. "
target: EasyVista (ENXTPA:ALEZV:$50.10)
EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help.
price ($mm)
$106*
rev ($mm)
$51
EBITDA ($mm)
$7
EV / rev
3.1x
EV / EBITDA
23.5x
closed 5/13/2020 via BNC Analysis

Atlassian Pty Ltd., acquired Halp

synopsis: Atlassian, a leading provider of collaboration, development, and issue tracking software for teams, is acquiring Halp, the Colorado company behind a program of the same name that lets internal company help desks take requests from within Slack.
buyer: Atlassian Pty Ltd. (TEAM:$2,430.82)
Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 100,000 global customers, Atlassian is advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. "
target: Halp
Halp is the Colorado company behind a program of the same name that lets internal company help desks take requests from within Slack. It offers a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, track, and answer requests from Slack in a message-based interface.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/14/2017 via BNC Analysis

EasyVista, acquired Knowesia S.A.S

synopsis: EasyVista, a major player in IT Management in Europe and the United States, announces the acquisition of KNOWESIA, publisher of Knowledge as a Service solutions. KNOWESIA publishes and distributes a collaborative software package that enables all business lines and all business sectors to model procedures in the form of decision trees.
buyer: EasyVista (ENXTPA:ALEZV:$50.10)
EasyVista has a singular focus on reinventing service management for the mobile user, making it easy to deliver and easy to use. The only mobile-first service management platform, EasyVista automates and personalizes service delivery for employees and other end users-without a line of code. "
target: Knowesia S.A.S
Knowesia develops Business Orchestration Software helping organizations achieve unprecedented automation, agility and control of agent operational decision-making tasks. The software helps to deliver Interactive Guidance to users through a web browser or a self service portal.
price ($mm)
$3.55
rev ($mm)
$2
EBITDA ($mm)
EV / rev
2.1x
EV / EBITDA
closed 4/8/2015 via Company Press Release

ECi Software Solutions, acquired Naverisk Ltd.

synopsis: ECi Software Solutions announced the acquisition of Naverisk Limited, the developer of a SaaS-based Remote Monitoring and Management (RMM) and Service Desk solution designed to help managed services providers (MSPs) and other IT service professionals support their customers more effectively.
buyer parent: Insight Venture Partners
buyer: ECi Software Solutions
ECi Software Solutions provides business and e-commerce solutions, offering on-premise and cloud-based technologies. They serve the manufacturing, office equipment, office supplies, contract office furniture, lumber and building materials, hardware and janitorial/sanitation sectors. "
target: Naverisk Ltd.
Naverisk Limited is the developer of a SaaS-based Remote Monitoring and Management (RMM) and Service Desk solution designed to help managed services providers (MSPs) and other IT service professionals support their customers more effectively.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/13/2006 via BusinessWire

Numara Software, Inc., acquired UniPress Software, Inc.

synopsis: Numara Software, Inc., has acquired UniPress Software, developer of FootPrints web-based service desk software solutions. The combination of these two highly successful and established organizations positions Numara Software as the dominant leader in the small and mid-sized enterprise service desk market.
buyer parent: TA Associates
buyer: Numara Software, Inc.
Numara Software, Inc., is a global provider of service desk management solutions for IT and support professionals who need to simplify and gain control over their increasingly complex environments. "
target: UniPress Software, Inc.
A software developer and marketer for almost 20 years, UniPress® Software develops the FootPrints® product line, first released in 1996, consisting of award-winning, 100% web-based help desk and customer problem management software tools without high costs and complex administration.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/16/2015 via BNC Analysis

Freshdesk Inc., acquired Konotor

synopsis: FreshDesk, a cloud-based customer support software company, has acquired mobile-first user engagement platform Konotor. Konotor is basically a two-way communication channel for app developers to allow users to interact with the app.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Konotor
Konotor is a user engagement platform for mobile apps. Through Konotor they are re-imagining how marketing and CRM is done in the mobile-first world. Konotor is basically a two-way communication channel for app developers to allow users to interact with the app.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/20/2016 via BNC Analysis

Blancco Oy Ltd., acquired Xcaliber Technologies

synopsis: Blancco Technology Group has announced the acquisition of the remaining stake it does not already own in Xcaliber Technologies. The group has acquired the remainder of the share capital (51%) of Xcaliber Technologies LLC. Xcaliber Technologies makes SmartChk - SmartDevice Diagnostics product that helps diagnose problems with mobile devices.
buyer parent: Regenersis
buyer: Blancco Oy Ltd. (AIM:BLTG:$36.99)
Blancco Technology Group is a leading, global provider of mobile device diagnostics and secure data erasure solutions. Blancco helps their clients' customers test, diagnose, repair and repurpose IT devices with the most proven and certified software. "
target: Xcaliber Technologies
Xcaliber Technologies makes SmartChk - SmartDevice Diagnostics product. Their solution helps Carriers, OEM's, Retailers diagnose problems with their customer's devices in a simple, consistent and speedy way.
price ($mm)
$0.80*
rev ($mm)
$2
EBITDA ($mm)
EV / rev
4.2x
EV / EBITDA
closed 4/10/2019 via BNC Analysis

Easiware SAS, acquired Dictanova

synopsis: easiware, a French provider of Customer Relationship Management Software, has acquired Dictanova, a French provider of text analytics and sentiment analysis solutions. Dictanova offers software vendors a full-stack semantic API for customer feedback analysis. Their cloud-based platform enables companies to better understand their customers.
buyer: Easiware SAS
easiware is a French provider of Customer Relationship Management Software. easiware is the no.1 platform for key French retailers. Their SaaS-based software enables businesses to engage their customers and simplify their customer services and marketing teams’ daily work load. "
target: Dictanova
Dictanova is a French provider of text analytics and sentiment analysis solutions. Dictanova offers software vendors a full-stack semantic API for customer feedback analysis. Their cloud-based platform enables companies to better understand their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Fastly
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Avaya Inc.
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Zendesk
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UCN
UCN
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$0.99
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Employees
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Ticker:
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
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eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
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EBITDA ($mm)
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EBIT ($mm)
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Net Income ($mm)
Employees
550
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Ticker:
 
 
 
 
 
 
 
 
Smartsheet
Smartsheet
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Employees
1742
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Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
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IDI Global, Inc.
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EBITDA ($mm)
($1.36)
EBIT ($mm)
($1.39)
Net Income ($mm)
Employees
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Ticker: OM:CINT
 
 
 
 
 
 
 
 
Cint AB
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