Like Sykes Enterprises Inc.

closed 8/27/2021 via GlobeNewswire

Sykes Enterprises Inc. merged with Sitel Group,

synopsis: Sykes Enterprises, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, has been acquired by Sitel Group, a leading global provider of customer experience (CX) products and solutions.
buyer: Sitel Group
Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. "
target: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises is a leading provider of multi-channel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers.
price ($mm)[EV]
$2,220 [$2,325]
rev ($mm)
$1,757
EBITDA ($mm)
$260
EV / rev
1.3x
EV / EBITDA
9.0x
closed 5/25/2022 via Company Press Release

Bain Capital Private Equity, acquired VXI Global Solutions, Inc.

synopsis: Bain Capital Private Equity, a leading global, value-added investor, has completed its acquisition of VXI Global Solutions, a leading provider of Business Process Outsourcing (“BPO”) services to businesses around the world, from The Carlyle Group.
buyer parent: Bain Capital
buyer: Bain Capital Private Equity
Bain Capital Private Equity partners with management teams to provide strategic resources that build great companies and help them thrive. Bain Capital Private Equity’s team creates value for its portfolio companies through its global platform and depth of expertise in key vertical industries. "
target parent: Carlyle Group
target: VXI Global Solutions, Inc.
VXI is a customer experience company. VXI offers omnichannel customer care and growth services using technology and tools, including a unified communication platform and purpose-built productivity-enhancing applications that drive higher sales conversion, and related key metrics for its clients.
price ($mm)
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closed 3/17/2022 via PR Newswire

CSS Corporation, purchased OnDemand Business from Directly

synopsis: CSS Corp, a global customer experience and technology services provider, announced acquiring Directly's OnDemand business unit, including its next-gen GigCX services platform. OnDemand offers fast and empathetic technical support and customer service for the world's leading brands.
buyer parent: Partners Group Holding AG
buyer: CSS Corporation
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice. "
seller: Directly
Directly's OnDemand business unit offers fast and empathetic technical support and customer service for the world's leading brands, with patented technology and a global network of product and technical experts in a flexible freelance model.
price ($mm)
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closed 10/6/2021 via GlobeNewswire

ChrysCapital, acquired Results CX

synopsis: ChrysCapital, a leading India-based private equity advisory firm with a successful track record of investing in technology services, financial services, pharma and consumer services, has acquired ResultsCX, a premier customer experience partner to Fortune-100 and Fortune-500 companies worldwide, from One Equity Partners.
buyer: ChrysCapital
Founded in 1999, ChrysCapital is one of the largest and most successful India-based investment advisory firms. The firm has raised $4 billion across eight funds which are consistently ranked in the top decile of global private equity funds of similar vintage. "
target parent: One Equity Partners
target: Results CX
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. The company designs, builds, and delivers digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs.
price ($mm)
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closed 7/28/2021 via PR Newswire

itel, Inc., acquired Emerge BPO Inc.

synopsis: itel, the Caribbean's largest homegrown customer experience (CX) provider, has just announced its acquisition of Emerge, a business process outsourcer in Guyana. The new addition will include 700 new staff members across operations in Guyana, Honduras and a work-at-home network in the U.S.
buyer: itel, Inc.
As an international, award-winning customer experience partner with operations across the Caribbean, Latin America, U.S., and Canada, itel empower clients to outsource confidently. No other nearshore CX delivery partner offers the same level of flexibility, responsiveness, and creativity. "
target: Emerge BPO Inc.
Emerge BPO was founded by Adrian Collins and his wife Carole Fletcher. Their vision was to create a world-class contact center in the heart of their native Guyana performing a variety of outsourced services to clients and their customers in North America.
price ($mm)
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closed 10/6/2020 via BusinessWire

Sabio, acquired Anana Ltd

synopsis: Sabio Group has acquired Anana, a customer experience solutions specialist that has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: Anana Ltd
Anana is a customer experience solutions specialist and has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
price ($mm)
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closed 8/10/2020 via BNC Analysis

Welltel, acquired Intellicom Ireland

synopsis: Welltel, Ireland’s fastest-growing communications and IT company, announces that it has acquired Intellicom, an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers.
buyer: Welltel
Welltel is a rapidly growing communications company, currently employing 70 people and providing managed services to over 3,000 business customers in Ireland and internationally. "
target: Intellicom Ireland
Intellicom is an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers. Founded in 2005, Intellicom provides cloud and on-premises telephone, contact centre, direct and through channel partners
price ($mm)
$6.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2020 via BNC Analysis

Genesis Capital, will acquire Conectart s.r.o

synopsis: Karel Komárek's investment group KKCG has sold the largest contact center operator in the Czech Republic. Conectart, which now operates call centers in eight Czech cities, to the Genesis Private Equity Fund III (GPEF III) portfolio of the Genesis Capital Group.
buyer: Genesis Capital
Genesis Capital’s goal is to help finance the growth and development of small and medium sized companies in the Czech Republic and Slovakia. Through its venture capital funds (private equity), it has provided support to more than 25 companies to become market leaders in their particular fields. "
target parent: KKCG Group
target: Conectart s.r.o
Conectart operates call centers in eight Czech cities and employs over a thousand operators. Conectart is the largest operator of contact centers, was established by the targeted development of the KKCG group in 2016.
price ($mm)
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closed 3/4/2020 via BNC Analysis

Moneypenny, acquired VoiceNation, LLC and Ninja Number

synopsis: Moneypenny, a UK-based provider of web chat, answering services, and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. VoiceNation is a bilingual telephone answering provider, Ninja Number is a business phone app that provides a virtual phone system.
buyer: Moneypenny
Moneypenny delivers outsourced telephone answering, live chat, switchboard, and a host of technology-enabled services to a wide range of businesses. It handles 15 million calls and chats annually for more than 13,000 clients in the United Kingdom and the United States. "
target: VoiceNation, LLC and Ninja Number
VoiceNation is a bilingual telephone answering provider, and Ninja Number is a business phone app that provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002 and are based in Atlanta
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 3/4/2020 via BNC Analysis

Valor Global, acquired ProService Boise

synopsis: Valor Global, a provider of outsourced customer care services and solutions, has acquired ProService Boise to grow its technical, operations, and customer experience center in Boise, Idaho. ProService Boise provides IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
buyer: Valor Global
Valor Global is a women-owned, minority-owned global organization providing world-class outsourced customer care services and solutions. Valor delivers cost-effective, robust 24/7/365 onshore, near-shore, and offshore support models based on the client’s business environment. "
target: ProService Boise
ProService Boise provides customized customer service solutions to select, valued clients. Leveraging state of the art technology, ProService is able to provide IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
price ($mm)
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closed 1/9/2020 via BusinessWire

Advantage Communications Inc., acquired First Kontact LLC

synopsis: Advantage Communications Inc., a leading BPO Contact Center located in Canada and the Caribbean, has announced the acquisition of a top Contact Center in Mexico, First Kontact LLC. First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries.
buyer: Advantage Communications Inc.
Advantage Communications Inc. (ACI) is a leading North American and Caribbean Contact Center for top global brands. ACI provides smarter, more efficient outsourced BPO solutions that are custom-designed to be an extension of a brand and its business model. "
target: First Kontact LLC
First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries. They are based in Chula Vista, California.
price ($mm)
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announced 12/5/2019 via GlobeNewswire

TELUS International, will acquire Competence Call Center Group (CCC)

synopsis: TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, has agreed to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation.
buyer parent: TELUS Corporation
buyer: TELUS International
Based in Canada, TELUS International is a leading global business process and IT services company. TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. "
target parent: Ardian
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
$1,008
rev ($mm)
$340
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
closed 11/15/2019 via BNC Analysis

TeamLease, acquired IMSI Staffing Pvt. Ltd

synopsis: TeamLease Services, an India-based staffing firm, has acquired a 72.7% stake IMSI Staffing, a professional services and staffing firm in India. IMSI offers services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
buyer: TeamLease (BSE:539658:$675.51)
TeamLease Services is one of India’s leading human resource service companies in the organized segment. They are a one-stop provider of human resources services to various industries and diverse functional roles, offering staffing, payroll processing, recruitment, compliance and training services. "
target: IMSI Staffing Pvt. Ltd
IMSI Staffing is a professional services and staffing firm in India. IMSI excels in IT, professional staffing and business process outsourcing (BPO) and call centers. They offer services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
price ($mm)
rev ($mm)
$7
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 11/14/2019 via Company Press Release

Woven Technology Ltd, acquired tPoint Solutions Ltd

synopsis: UK-based Woven, a market leader in contact centre outsourcing, has acquired tPoint Solutions, a technology provider of a cloud-based, pay-per-use contact centre headquartered in Reading. The acquisition enables Woven to shift from the traditional BPO business model towards a solution that offers an improved experience and digital transformation.
buyer: Woven Technology Ltd
UK-based Woven is a market leader in contact centre outsourcing. The company creates a collection of like minded Customer Services Companies, with global capability, delivered through local expertise. Woven equips brands to create experiences that build lasting value for their clients. "
target: tPoint Solutions Ltd
UK-based tPoint is a technology provider of a cloud-based, pay-per-use contact centre. The company's platform uniquely provides an agile no/low code approach to address head-on the barriers to connected experience, including silos of legacy customer data, disconnected systems, and more.
price ($mm)
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closed 4/24/2019 via PE Hub

Continuum Global Solutions, acquired King TeleServices LLC

synopsis: Continuum Global Solutions (CGS​), a leading omni-channel contact center solutions provider, has acquired King TeleServices (KTS) from American Stock Transfer & Trust Company, LLC (AST), a full-service, tech-enabled professional services firm. KTS is an omnichannel contact center service provider. KTS offers 311 and other call center services.
buyer parent: Skyview Capital LLC
buyer: Continuum Global Solutions
Continuum Global Solutions (CGS​) is a leading omni-channel contact center solutions provider. Their customer care and call center solutions leverage world class voice, chat, email, and social technologies. CGS serves tier 1 clients across multiple industry verticals. "
target parent: American Stock Transfer & Trust Company, LLC
target: King TeleServices LLC
King TeleServices (KTS) is a leading omnichannel contact center service provider. KTS provides exceptional contact center services at the lowest possible real cost, while yielding the best value. KTS offers 311 and other call center services to corporate and municipal clients in the United States.
price ($mm)
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closed 10/4/2018 via BusinessWire

Teleperformance SA, acquired Intelenet Global Services

synopsis: Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, announced that it has completed the acquisition of Intelenet, a leading global Business Process Solutions company.
buyer: Teleperformance SA (ENXTPA:TEP:$7,630.00)
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services. "
target parent: Blackstone Group LP
target: Intelenet Global Services
Intelenet is a major global provider of high-end omnichannel customer experience management, back-office, human resources and financial & administration services. The company has more than 110 blue chip clients worldwide, mostly in the English-speaking market, India and the Middle East.
price ($mm)
rev ($mm)
$449
EBITDA ($mm)
$83
EV / rev
0.0x
EV / EBITDA
0.0x
closed 6/5/2018 via BusinessWire

Merchants, acquired Millennium 1 Solutions

synopsis: Dimension Data, and its subsidiary Merchants, a pioneer in the contact center industry, announced the acquisition of Millennium 1 Solutions from The Gores Group. Millennium provides contact center, credit card, and back office and administration services to Canadian organizations primarily in the financial services, insurance, and retail sectors.
buyer parent: Nippon Telegraph and Telephone Corporation
buyer: Merchants
Based in South Africa, Merchants manage contact center operations globally. Merchants deliver real business value through staff, practice models, processes and leading technologies. Merchants has strengths and capabilities in areas and verticals such as telco, retail, airlines, and service desk. "
target parent: Gores Group, LLC
target: Millennium 1 Solutions
Millennium1 Solutions is an award-winning Canadian Business Process Outsourcing solution provider that designs and delivers end-to-end B2B2C solutions for the country’s blue chip multinational corporations in the financial services, insurance, government, retail, and manufacturing sectors.
price ($mm)
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announced 11/29/2017 via Company Press Release

Ardian, will acquire Competence Call Center Group (CCC)

synopsis: Ardian, the independent private investment company, has signed an agreement to acquire Competence Call Center Group (CCC), one of the leading BPO service providers in Europe.
buyer: Ardian
Ardian is a private investment house with assets of US$66bn managed or advised in Europe, North America and Asia. The company is majority-owned by its employees. It keeps entrepreneurship at its heart and focuses on delivering excellent investment performance to its global investor base. "
target parent: Silverfleet Capital
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
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closed 10/26/2017 via AP - Associated Press

Personiv, acquired John Keells BPO

synopsis: Personiv, a company that provides quality outsourced services to companies around the world, has acquired John Keells BPO, a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support, and back office support.
buyer: Personiv
Personiv provides quality outsourced services to companies around the world by developing key processes and systems designed to save time and money. "
target parent: John Keells Holdings PLC
target: John Keells BPO
John Keells BPO is a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support, and back office support.
price ($mm)
rev ($mm)
EBITDA ($mm)
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closed 10/1/2017 via GlobeNewswire

ITC Partners, LLC, acquired Argo Contact Centers

synopsis: ITC Capital Partners, LLC and LJMN Holdings, LLC partnered in the acquisition of Argo Contact Centers, adding BPO Contact Center Services to the ITC Capital Partners and LJMN portfolio of businesses. Argo Contact Centers is an outsourced customer contact services provider that has operated since 2003.
buyer: ITC Partners, LLC
ITC Capital Partners, LLC was formed based upon the successful investment history of the ITC Holding Company, LLC which was founded in 1896. ITC Capital Partners, LLC invests in entrepreneurs whose ideas and values are consistent with those of their founders. "
target: Argo Contact Centers
Argo Contact Centers is an outsourced customer contact services provider that has operated since 2003. Operating centers in Maine; Georgia; near-shore; as well as Work@Home, Argo supports a wide variety of clients in numerous industry groups.
price ($mm)
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closed 8/27/2021 via GlobeNewswire

Sykes Enterprises Inc. merged with Sitel Group,

synopsis: Sykes Enterprises, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, has been acquired by Sitel Group, a leading global provider of customer experience (CX) products and solutions.
buyer: Sitel Group
Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. "
target: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises is a leading provider of multi-channel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers.
price ($mm)[EV]
$2,220 [$2,325]
rev ($mm)
$1,757
EBITDA ($mm)
$260
EV / rev
1.3x
EV / EBITDA
9.0x
closed 1/4/2021 via GlobeNewswire

ClearLink, acquired The Penny Hoarder

synopsis: Sykes Enterprises announced through its digital marketing subsidiary Clearlink the acquisition of Taylor Media Corporation, owner of The Penny Hoarder, a leading independent personal finance digital media company whose mission is delivering financial empowerment.
buyer parent: Sykes Enterprises Inc.
buyer: ClearLink
Clearlink is an award-winning digital marketing, sales conversion, and technology company in Salt Lake City. A trusted partner for Fortune 500 companies since 2003, Clearlink delivers intuitive, engaging experiences throughout the customer journey to connect consumers with its brand partners. "
target: The Penny Hoarder
Founded in 2010, The Penny Hoarder is one of the largest personal finance websites in the United States, averaging 14+ million monthly readers.
price ($mm)
$103
rev ($mm)
$50
EBITDA ($mm)
EV / rev
2.1x
EV / EBITDA
announced 10/24/2018 via GlobeNewswire

Sykes Enterprises Inc., will acquire Symphony

synopsis: Sykes Enterprises, a leading provider of multichannel demand generation and global customer engagement services, announced it has entered into a definitive agreement to acquire Symphony, the leading global pure-play and best-of-breed provider of RPA services.
buyer: Sykes Enterprises Inc. (SYKE:$1,756.98)
SYKES Enterprises is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Global 2000 companies around the world. "
target: Symphony
Based in GB, Symphony is a professional services firm passionate about creating value for the world’s leading organizations by designing, delivering and managing business processes. They help large enterprises leverage the latest automation, Artificial Intelligence and resourcing solutions.
price ($mm)
$68
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/8/2017 via GlobeNewswire

ClearLink, acquired Portent

synopsis: Clearlink, a SYKES company, announced it acquired Portent, Inc., a 30-person agency that provides search engine optimization, pay-per-click and paid media, social media, analytics, content, and creative services.
buyer parent: Sykes Enterprises Inc.
buyer: ClearLink
Clearlink, a SYKES company, partners with the world's leading brands to extend their reach, drive valuable transactions, and deepen consumer insight. Headquartered in Salt Lake City, Utah, Clearlink employs more than 1,600 marketing, sales and technology professionals in Utah and Arizona. "
target: Portent
Portent, founded in 1995, is a 30-person agency that provides search engine optimization, pay-per-click and paid media, social media, analytics, content, and creative services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/7/2016 via Company Press Release

Sykes Enterprises Inc., will acquire ClearLink

synopsis: Sykes Enterprises, Incorporated announced that is has entered into an agreement to acquire Clear Link Holdings, LLC. The company is one of the leading inbound demand generation and sales conversion platforms serving numerous business-to-consumer (B2C) and business-to-business (B2B) clients across various industries.
buyer: Sykes Enterprises Inc. (SYKE:$1,756.98)
SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Global 2000 companies around the world. "
target parent: Pamlico Capital
target: ClearLink
Clearlink partners with the world's leading brands to extend their reach, drive valuable transactions, and deepen consumer insight. Clearlink employs more than 1,300 sales, marketing, and technology professionals.
price ($mm)
$207
rev ($mm)
$123
EBITDA ($mm)
EV / rev
1.7x
EV / EBITDA
closed 8/19/2015 via BNC Analysis

Sykes Enterprises Inc., acquired Qelp

synopsis: Sykes Enterprises Inc., a global leader in providing customer contact management solutions and services in the business process outsourcing arena, has bought Qelp, a company that builds software that shows mobile operators’ call-center staff and customers how to configure and use each model of smartphone on their network.
buyer: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world. "
target: Qelp
Qelp builds software that shows mobile operators’ call-center staff and customers how to configure and use each model of smartphone on their network. QelpCare provides picture-based customer care tools for easy integration in a mobile operator's website, call center, retail stores and on-device.
price ($mm)
$9.76
rev ($mm)
$5
EBITDA ($mm)
EV / rev
3.8x
EV / EBITDA
closed 8/21/2012 via GlobeNewswire

Sykes Enterprises Inc., acquired Alpine Access, Inc.

synopsis: Sykes Enterprises, a global leader in providing outsourced customer contact management solutions and services in the BPO arena, announced that it has completed the acquisition of Alpine Access, Inc. Alpine Access® pioneered the employee-based virtual @home model in 1998 and has been redefining the contact center industry ever since.
buyer: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world. "
target: Alpine Access, Inc.
Alpine Access® pioneered the employee-based virtual @home model in 1998 and has been redefining the contact center industry ever since. They are a process-driven, technology-empowered services company focused on delivering improved customer satisfaction, loyalty and profitability for their clients.
price ($mm)
$150
rev ($mm)
$106
EBITDA ($mm)
EV / rev
1.4x
EV / EBITDA
closed 8/27/2021 via GlobeNewswire

Sykes Enterprises Inc. merged with Sitel Group,

synopsis: Sykes Enterprises, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, has been acquired by Sitel Group, a leading global provider of customer experience (CX) products and solutions.
buyer: Sitel Group
Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. "
target: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises is a leading provider of multi-channel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers.
price ($mm)[EV]
$2,220 [$2,325]
rev ($mm)
$1,757
EBITDA ($mm)
$260
EV / rev
1.3x
EV / EBITDA
9.0x
closed 9/21/2015 via BusinessWire

Groupe Acticall, acquired SITEL Corporation

synopsis: Groupe Acticall, one of the largest Customer Relationship Management companies headquartered in France, announced that it has completed its acquisition of SITEL Worldwide Corporation, a global customer care provider headquartered in the United States. Acticall acquired 100 percent of the issued and outstanding stock of Sitel Worldwide.
buyer: Groupe Acticall
Acticall is an integrated value-added service group covering the full spectrum of Customer Relationship through its 5 subsidiaries: consultancy (Extens Consulting), training (Learning CRM), contact centers (Acticall Centres de Contacts), digital agency (The Social Client) and technology solutions. "
target parent: Onex Corporation
target: SITEL Corporation
SITEL is a leading global provider of outsourced customer support services. On behalf of many of the world's leading organizations, SITEL designs and improves customer contact models across its clients' customer acquisition, retention and development cycles.
price ($mm)[EV]
$830 [$1,576]
rev ($mm)
$1,439
EBITDA ($mm)
$118
EV / rev
1.3x
EV / EBITDA
15.4x
closed 1/30/2007 via BusinessWire

ClientLogic Corporation, acquired SITEL Corporation

synopsis: ClientLogic and SITEL Corporation, both leading global providers of outsourced customer support services,announced that ClientLogic has completed its acquisition of SITEL Corporation by merger. Under the terms of the definitive agreement announced in October 2006, ClientLogic paid $4.25 per share in cash for all of the outstanding common stock.
buyer parent: Onex Corporation
buyer: ClientLogic Corporation
ClientLogic is an international provider of integrated customer management solutions, including customer contact, fulfillment and marketing services. ClientLogic offers an international suite of services. "
target: SITEL Corporation
SITEL is a leading global provider of outsourced customer support services. On behalf of many of the world's leading organizations, SITEL designs and improves customer contact models across its clients' customer acquisition, retention and development cycles.
price ($mm)
$450
rev ($mm)
$1,118
EBITDA ($mm)
$62
EV / rev
0.4x
EV / EBITDA
7.3x
closed 8/27/2021 via GlobeNewswire

Sykes Enterprises Inc. merged with Sitel Group,

synopsis: Sykes Enterprises, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, has been acquired by Sitel Group, a leading global provider of customer experience (CX) products and solutions.
buyer: Sitel Group
Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. "
target: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises is a leading provider of multi-channel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers.
price ($mm)[EV]
$2,220 [$2,325]
rev ($mm)
$1,757
EBITDA ($mm)
$260
EV / rev
1.3x
EV / EBITDA
9.0x
closed 1/15/2020 via BNC Analysis

Support Services Group, acquired Great Falls Marketing

synopsis: S2G-Maine, a wholly-owned subsidiary of Support Services Group, has acquired Great Falls Marketing (GFM), a Contact Center that specializes in Inbound Sales, Customer Service Support, Brand Ambassador Outbound Solutions. GFM also provides Fulfillment Services that support Direct Response, Retail, Online, Healthcare, and Technology Clients.
buyer: Support Services Group
Support Services Group is a high touch, BPO offering specialized support across various industries with 11 contact center locations across the U.S., Canada, and the Dominican Republic. Support Services Group focuses on People, Technology, and Solutions. "
target: Great Falls Marketing
Great Falls Marketing provides inbound sales, customer care, Brand Ambassador, and fulfillment service to its clients. The company is most notably recognized as a Direct to Consumer industry leading sales based contact center that achieves above average close rates.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/21/2019 via BusinessWire

Vision Integrated Graphics, acquired SourceLink, Inc.

synopsis: H.I.G. Capital is pleased to announce that its portfolio company, Vision Integrated Graphics Group LLC, has acquired SourceLink, a Direct Marketing agency headquartered in Chicago, Illinois that utilizes data intelligence and an omni-channel approach to maximize return on investment for clients through improved customer response and conversion.
buyer parent: H.I.G. Capital
buyer: Vision Integrated Graphics
Vision is a leading provider of tech-enabled, data-driven marketing solutions focused on customer acquisition and engagement for Fortune 1000 customers. The Company provides personalized, turnkey marketing solutions which generate high returns on investment. "
target parent: Aterian Investment Partners
target: SourceLink, Inc.
SourceLink is a Direct Marketing agency headquartered in Chicago, Illinois that utilizes data intelligence and an omni-channel approach to maximize return on investment for clients through improved customer response and conversion.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/21/2019 via GlobeNewswire

Solar Integrated Roofing Corporation, acquired Narrate

synopsis: Solar Integrated Roofing Corporation, an integrated solar and roofing installation company specializing in commercial and residential properties, has acquired Narrate, a company that believes in revolutionizing the call center and marketing industry with groundbreaking technology.
buyer: Solar Integrated Roofing Corporation (OTCPK:SIRC:$5.85)
Solar Integrated Roofing Corporation is an integrated solar and roofing installation company specializing in commercial and residential properties with a focus on acquisitions of like companies to build a footprint nationally. "
target: Narrate
Narrate believes in revolutionizing the call center and marketing industry with groundbreaking technology. Their lead generation services include a comprehensive consult to identify gaps and opportunities, resulting in a comprehensive report that includes a plan with timelines and cost analysis.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/28/2018 via BusinessWire

SYNNEX Corporation, will acquire Convergys Corporation

synopsis: Convergys Corporation, a global leader in customer experience outsourcing, announced that it has entered into a definitive agreement under which SYNNEX Corporation, a leading business process services company, will acquire Convergys.
buyer: SYNNEX Corporation (SNX:$19,113.52)
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, optimizing supply chains and providing outsourced services focused on customer relationship management. SYNNEX distributes a broad range of information technology systems and products. "
target: Convergys Corporation (CVG:$2,738.70)
Convergys Corporation is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies.
price ($mm)[EV]
$2,630 [$2,800]
rev ($mm)
$2,739
EBITDA ($mm)
$342
EV / rev
1.0x
EV / EBITDA
8.2x
closed 6/20/2018 via BNC Analysis

Prosprio, acquired Elev8 Media

synopsis: Prosprio, a private performance advertising network, has acquired Elev8 Media, a performance and results driven interactive advertising network in South Africa. Elev8 Media is a full service online ad network that specializes in CPA/CPL, and CPI offers. The company also offers call center lead generation, pay per call, and co-registration.
buyer: Prosprio
Prosprio is a private performance advertising network that works with publishers and advertisers to increase ROI through actionable results. Prosprio offers display marketing, email marketing, SEO marketing, social media marketing, pay per call, and more. "
target: Elev8 Media
Elev8 Media is a performance and results driven interactive advertising network in South Africa. They are a full service online ad network that specializes in CPA/CPL, and CPI offers. The company also offers call center lead generation, pay per call, and co-registration.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/3/2015 via Market Wire

Peak-Ryzex, acquired Manage Mobility

synopsis: Peak-Ryzex, Inc. announced that it has completed the acquisition of Manage Mobility. The company is an end-to-end provider of mobile procurement, logistics, and carrier management services and developer of the ManagedTel™ software platform.
buyer parent: Keystone Capital
buyer: Peak-Ryzex
Peak-Ryzex provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. "
target: Manage Mobility
Manage Mobility is an award-winning telecom management, mobile logistics and advisory firm built around innovation and expertise. Manage Mobility has provided its industry-leading solutions and value-added services to prestigious customers in the Government, Armed Forces, Enterprise, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/21/2015 via BusinessWire

Groupe Acticall, acquired SITEL Corporation

synopsis: Groupe Acticall, one of the largest Customer Relationship Management companies headquartered in France, announced that it has completed its acquisition of SITEL Worldwide Corporation, a global customer care provider headquartered in the United States. Acticall acquired 100 percent of the issued and outstanding stock of Sitel Worldwide.
buyer: Groupe Acticall
Acticall is an integrated value-added service group covering the full spectrum of Customer Relationship through its 5 subsidiaries: consultancy (Extens Consulting), training (Learning CRM), contact centers (Acticall Centres de Contacts), digital agency (The Social Client) and technology solutions. "
target parent: Onex Corporation
target: SITEL Corporation
SITEL is a leading global provider of outsourced customer support services. On behalf of many of the world's leading organizations, SITEL designs and improves customer contact models across its clients' customer acquisition, retention and development cycles.
price ($mm)[EV]
$830 [$1,576]
rev ($mm)
$1,439
EBITDA ($mm)
$118
EV / rev
1.3x
EV / EBITDA
15.4x
closed 5/13/2015 via PR Newswire

Aterian Investment Partners, acquired SourceLink, Inc.

synopsis: Aterian Investment Partners announced that one of its affiliates has acquired SourceLink Acquisition LLC. SourceLink is a data-driven marketing services, printing and mail fulfillment company that delivers high return on investment direct marketing campaigns, document outsourcing solutions, customer database management and data analytics services.
buyer: Aterian Investment Partners
Aterian Investment Partners is an operationally-focused middle market private equity firm. Aterian, in partnership with management, seeks to focus on the critical growth, operational and liquidity initiatives of a business in an effort to drive value creation for all stakeholders. "
target: SourceLink, Inc.
SourceLink provides integrated direct marketing solutions in North America. Its services include data management, research, strategic planning, direct marketing execution, printing, and inbound and outbound call center activities. The company’s clients include automotive, travel and hospitality.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/19/2015 via BusinessWire

Avtex Solutions, LLC, acquired Digital Voice Systems, Inc.

synopsis: Avtex, a provider of integrated Customer Experience (CX) technologies, and a Microsoft Gold Partner and Interactive Intelligence (ININ) Platinum Elite Partner announced that they have acquired Digital Voice Systems (DVS), a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex provides professional services and customer experience consulting encompassing a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. "
target: Digital Voice Systems, Inc.
Digital Voice Systems (DVS) is a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois. Since 1987, DVS has been enhancing business communications and changing the way companies communicate with their customers and employees.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/1/2015 via BusinessWire

Survey Sampling, Inc., acquired MRops

synopsis: Survey Sampling, Inc. (SSI) has purchased the majority of assets of MRops, an industry-leading provider of end-to-end market research operations services to management consulting firms and market research agencies.
buyer parent: HGGC, LLC
buyer: Survey Sampling, Inc.
Survey Sampling, Inc. ("SSI") is the premier global provider of sampling, data collection and data analytic solutions for survey research. SSI reaches respondents in 100+ countries via Internet, telephone, mobile/wireless and mixed access offerings. "
target: MRops
Founded in January 2007, MRops specializes in business-to-business research, executive interviewing, statistical services and sampling solutions. The company has approximately 200 employees across offices in North America,
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/5/2015 via PR Web

R2integrated, acquired CatapultWorks Demand Group

synopsis: R2integrated is a national full-service digital agency that closed the acquisition of CatapultWorks, Silicon Valley’s largest integrated marketing services agency. CatapultWorks brings over two decades of creative, content, media, data and teleservices expertise to r2i’s elite digital and marketing technology cloud offerings.
buyer: R2integrated
R2integrated is a leading Internet marketing technology company that provides platforms and services that enable companies to more quickly and easily distribute critical marketing communications, implement rich internet applications, leverage social media and derive critical metrics on performance. "
target: CatapultWorks Demand Group
CatapultWorks is a unique blend of integrated marketing and data services. Where strategic thinking, breakthrough creativity and data science collide. A seamless integration of disciplines that delivers measurable ROI. DaVinci meets Mad Men.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2015 via BusinessWire

Allied Global Holdings Inc., acquired Alliance iCommunications

synopsis: Allied Global, a leading service provider in the accounts receivable management industry, is very pleased to announce the acquisition of Alliance iCommunications. Alliance provides inbound and outbound call center services specializing in customer care, customer acquisition & retention, and roadside assistance.
buyer: Allied Global Holdings Inc.
Allied Global has evolved from a traditional accounts receivable management firm to a multinational service provider of complete contact centre solutions with separate entities in Canada, the United States, the United Kingdom and the Philippines. "
target: Alliance iCommunications
Alliance iCommunications provides inbound and outbound call center services specializing in customer care, customer acquisition & retention, and roadside assistance. Alliance was founded in London, Ontario 20 years ago by Dave and Sheila LeClair and expanded to South Bend, Indiana in 2009
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/2/2014 via

Genesys, acquired OVM Solutions

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired OVM Solutions, a provider of on-demand, automated messaging for proactive communications.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: OVM Solutions
OVM Solutions is a provider of on-demand, automated messaging for proactive communications. The company has expertise in designing, scripting, training and voice talent selection to deliver sales and marketing campaign performance for a range of organizations and applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/9/2013 via Wall Street Journal

Enghouse Systems Limited, acquired Safeharbor Knowledge Solutions

synopsis: Enghouse Systems Limited, a leading global provider of enterprise software solutions serving a variety of vertical markets, announced that it has acquired Safeharbor Knowledge Solutions, a leader in knowledge management SaaS applications and solutions as well as contact center services.
buyer: Enghouse Systems Limited (TSX:ENGH:$356.06)
Enghouse serves a number of distinct vertical markets through its three divisions, each developing and selling enterprise oriented applications software. Enghouse's overall strategy is to create a larger and more diverse enterprise software company through strategic acquisitions and managed growth. "
target parent: Shackleton Equity Partners, LLC
target: Safeharbor Knowledge Solutions
Safeharbor Knowledge Solutions is a leader in knowledge management SaaS applications and solutions as well as contact center services which help organizations provide superior customer support, primarily in the technology, retail, banking, airline, communications and utility sectors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/6/2013 via PR Newswire

Stericycle, Inc., acquired Eclipse Marketing Ltd.

synopsis: ExpertSOLUTIONS, a strategic business unit of Stericycle, Inc., announced that it has acquired Eclipse Marketing, a leading customer relationship management (CRM) marketing company with expertise in recalls in the United Kingdom and Europe. Their services range From database design to their cutting-edge Multi-channel Contact Centre.
buyer: Stericycle, Inc. (SRCL:$2,646.90)
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions. "
target: Eclipse Marketing Ltd.
Eclipse Marketing is a marketing agency based in the United Kingdom. They build profitable and lasting customer relationships for their blue-chip clients. Their services range From database design to their cutting-edge Multi-channel Contact Centre.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/14/2013 via PR Newswire

The DDC Group, acquired Didoc Data Services

synopsis: DDC USA, a North American leader in data processing, has announced that its extensive global network, supported by its parent company The DDC Group, has grown with the acquisition of Didoc Data Services of Den Haag. The acquiring division is DDC Europe, DDC USA's sister company headquartered in Oss, Netherlands.
buyer: The DDC Group
DDC USA is a subsidary of The DDC Group, a privately owned amalgamation of data processing companies. They provide a range of Global Data Processing Services including document receipt and handling; scanning, automated capture; manual data capture, charity donation handling, offshoring, and more. "
target: Didoc Data Services
Founded in 1996, Didoc offers data services including capture, scanning and data entry, inbound and outbound call center services, print, mail and fulfillment, fax, SMS and e-mailing, inventory management, digital archiving and database management.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/4/2013 via BusinessWire

Convergys Corporation, will purchase Asia Contact Center Ops from Datacom Group Ltd

synopsis: Convergys Corporation, a global leader in customer management, announced a definitive agreement under which Convergys will acquire New Zealand-based Datacom’s contact center operations in Kuala Lumpur, Malaysia, and Manila, Philippines.
buyer: Convergys Corporation (CVG:$2,738.70)
Convergys Corporation is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. "
seller: Datacom Group Ltd
Datacom is one of the largest Australasian-owned professional IT services companies, with revenues in excess of NZ$785 million and extensive expertise in the operation of data centres and the provision of IT services, application development and business process outsourcing.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/21/2012 via GlobeNewswire

Sykes Enterprises Inc., acquired Alpine Access, Inc.

synopsis: Sykes Enterprises, a global leader in providing outsourced customer contact management solutions and services in the BPO arena, announced that it has completed the acquisition of Alpine Access, Inc. Alpine Access® pioneered the employee-based virtual @home model in 1998 and has been redefining the contact center industry ever since.
buyer: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world. "
target: Alpine Access, Inc.
Alpine Access® pioneered the employee-based virtual @home model in 1998 and has been redefining the contact center industry ever since. They are a process-driven, technology-empowered services company focused on delivering improved customer satisfaction, loyalty and profitability for their clients.
price ($mm)
$150
rev ($mm)
$106
EBITDA ($mm)
EV / rev
1.4x
EV / EBITDA
closed 5/2/2012 via BusinessWire

Avtex Solutions, LLC, acquired Reliant CCS

synopsis: Avtex, a provider of integrated, interaction solutions, announced the acquisition of Reliant CCS, a contact center solutions provider based in Greenville, South Carolina. The acquisition expands Avtex’s already strong geographic reach by strengthening their presence in the southeast.
buyer parent: Pohlad Family Companies
buyer: Avtex Solutions, LLC
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
target: Reliant CCS
Reliant CCS is a contact center solutions provider in the customer service space. The company's team members serve a distinguished list of clients, including Fortune 500 companies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

Like Sykes Enterprises Inc.


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Alpine Access, Inc.

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Geography
Matching Companies
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Stericycle, Inc.
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transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
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Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
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Sercom
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Relia, Inc.
Relia, Inc.
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Salmat Ltd.
Salmat Ltd.
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year
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EBITDA ($mm)
$14.46
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Employees
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Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
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year
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EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
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Ticker: SRT
 
 
 
 
 
 
 
 
StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment.
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Employees
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SYNNEX Corporation
SYNNEX Corporation
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment manufacturers in multiple regions around the world.
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EBITDA ($mm)
$711.69
EBIT ($mm)
$525.97
Net Income ($mm)
$284.36
Employees
107400
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Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands.
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49500
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Beryl 8 Plus
Beryl 8 Plus
Beryl 8 Plus (BE8) is a leading end-to-end technology consulting company based in Thailand. BE8 specializes in intelligent cloud-based solutions that drives business success across a wide range of industries. They offer solutions for CRM, big data & AI, managed services, and more.
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$10.97
EBITDA ($mm)
$2.52
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$2.44
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$2.38
Employees
0
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Ticker: ENXTAM:MAJ
 
 
 
 
 
 
 
 
Majorel
Majorel
Luxembourg-based Majorel designs, delivers, and differentiates customer experience on behalf of some of the world’s most respected brands. It provides classic customer communication as well as digital solutions, such as social media and online communications, automated interaction and AI, and more.
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$142.54
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$103.67
Net Income ($mm)
$79.75
Employees
78000
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Ticker: TASK
 
 
 
 
 
 
 
 
TaskUs
TaskUs
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.
year
2021
rev ($mm)
$760.70
EBITDA ($mm)
$140.45
EBIT ($mm)
$92.57
Net Income ($mm)
Employees
40100
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Genpact Ltd
Genpact Ltd
Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients. They think with design, dream in digital, and solve problems with data and analytics.
year
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$3,699.55
EBITDA ($mm)
$575.62
EBIT ($mm)
$434.20
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$315.49
Employees
96300
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Ticker: JSE:JSC
 
 
 
 
 
 
 
 
Jasco Electronics Holdings Ltd.
Jasco Electronics Holdings Ltd.
Jasco delivers end-to-end best-of-breed ICT, Energy and Industry solutions across the entire value chain. Their services include design and planning, logistics and supply, installation and commissioning, configuration, integration, support and maintenance.
year
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$79.60
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Metro One Telecommunications, Inc.
Metro One Telecommunications, Inc.
Metro One has 21 years of experience working with some of the largest companies in North America, our specialites include complex telesales Customer Relationship Management Services. Our data Services provide more accurate listing data and daily updated Telco Records than any other service provider.
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rev ($mm)
$17.89
EBITDA ($mm)
($11.67)
EBIT ($mm)
($13.80)
Net Income ($mm)
Employees
499
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Ticker: PACT
 
 
 
 
 
 
 
 
PacificNet Inc.
PacificNet Inc. is a leading provider of Customer Relationship Management (CRM), mobile Internet, e-commerce and gaming technology in China. PacificNet's clients include the leading telecom companies, banks, insurance, travel, marketing and business services companies and telecom consumers in China.
year
2007
rev ($mm)
$18.99
EBITDA ($mm)
($9.83)
EBIT ($mm)
($10.58)
Net Income ($mm)
Employees
500
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Ticker: ENXTPA:TEP
 
 
 
 
 
 
 
 
Teleperformance SA
Teleperformance SA
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services.
year
2022
rev ($mm)
$7,630.00
EBITDA ($mm)
$1,454.00
EBIT ($mm)
$887.00
Net Income ($mm)
Employees
  • drill down
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Ticker: SRCL
 
 
 
 
 
 
 
 
Stericycle, Inc.
Stericycle, Inc.
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions.
year
2021
rev ($mm)
$2,646.90
EBITDA ($mm)
$458.00
EBIT ($mm)
$234.10
Net Income ($mm)
Employees
14775
  • drill down
  • watch
Ticker: TSE:9715
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
year
2016
rev ($mm)
$1,981.09
EBITDA ($mm)
$102.87
EBIT ($mm)
$78.08
Net Income ($mm)
$42.23
Employees
16401
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Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
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Ticker: TSEC:5388
 
 
 
 
 
 
 
 
Sercom
Sercom
With experience, know how and commitment to results, Sercom since 1993, provides services in the areas of sales and contact center relationships. Sercom is based in Brazil and is recognized as a company committed to the results expected by its customers.
year
2019
rev ($mm)
$1,066.38
EBITDA ($mm)
$52.55
EBIT ($mm)
$36.15
Net Income ($mm)
$32.87
Employees
4021
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Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
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Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
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Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
2011
rev ($mm)
EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
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Ticker: SRT
 
 
 
 
 
 
 
 
StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment.
year
2017
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
29807
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Ticker: OTCPK:MHCC
 
 
 
 
 
 
 
 
Millennium Healthcare Solutions Inc.
Millennium Healthcare Solutions Inc.
Millennium Healthcare Inc. provides primary care physician practices, physician groups and healthcare facilities with medical devices focused on preventive care through early detection. The Company also provides advanced billing and coding services, and practice development and management services.
year
2015
rev ($mm)
$4.80
EBITDA ($mm)
($23.06)
EBIT ($mm)
($23.29)
Net Income ($mm)
Employees
6
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Ticker: SNX
 
 
 
 
 
 
 
 
SYNNEX Corporation
SYNNEX Corporation
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment manufacturers in multiple regions around the world.
year
2018
rev ($mm)
$19,113.52
EBITDA ($mm)
$711.69
EBIT ($mm)
$525.97
Net Income ($mm)
$284.36
Employees
107400
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Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands.
year
2017
rev ($mm)
$1,395.69
EBITDA ($mm)
$171.04
EBIT ($mm)
$106.84
Net Income ($mm)
$48.09
Employees
49500
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