Like Proficient Systems, Inc.

closed 7/19/2006 via PR Newswire

LivePerson, Inc., acquired Proficient Systems, Inc.

synopsis: LivePerson, Inc., a provider of online conversion solutions, today announced the completion of its acquisition of Atlanta-based Proficient Systems, Inc., a provider of hosted proactive chat solutions that help companies generate revenue on their web sites.
buyer: LivePerson, Inc. (LPSN:$233.78)
LivePerson is the leading provider of online sales, marketing and customer service solutions. Over 3,000 websites currently use our solutions to increase revenue and productivity, answer customer questions, build relationships and deliver results. "
target: Proficient Systems, Inc.
Proficient Systems is a leading enterprise software company that develops solutions enabling companies to increase revenue and sales productivity.
price ($mm)
$23
rev ($mm)
$2
EBITDA ($mm)
EV / rev
9.6x
EV / EBITDA
announced 9/2/2009 via Wall Street Journal

Publicis Groupe SA, will acquire Pour Tout Vous Dire

synopsis: French advertising company Publicis Groupe SA said it will buy Unilever's French customer relationship management, or CRM, program, Pour Tout Vous Dire. The acquisition is part of Publicis's digital strategy and aims to build a benchmark online CRM platform to help showcase Unilever brands and foster interaction with customers.
buyer: Publicis Groupe SA (ENXTPA:PUB:$10,107.60)
Publicis Groupe is the world's fourth largest communications group, as well as world's second largest media counsel and buying group. Groupe's communication activities cover advertising, through three autonomous global advertising networks: Leo Burnett, Publicis, and Saatchi & Saatchi. "
target parent: Unilever N.V.
target: Pour Tout Vous Dire
Port Tout Vous Dire (for everything you say) is an online customer relationship management program. It is similar in nature to a content site, offering articles, tips and info on domestic categories from health and families to gardening and cooking.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/11/2008 via BusinessWire

Innovation Interactive LLC, acquired Netmining NV

synopsis: Innovation Interactive, announced that it has acquired Netmining NV, a leading provider of landing page and on-site behavioral optimization technology.
buyer parent: livedoor Co., Ltd
buyer: Innovation Interactive LLC
Innovation Interactive LLC helps marketers achieve measurable results with their online campaigns utilizing a suite of full-service solutions. Innovation Interactive's assets include full Search Engine Marketing solutions, Direct Marketing Solutions, and Search Bid Management. "
target: Netmining NV
Netmining is Europe’s innovator in online targeted communication, onsite behavioral targeting and online performance based solutions. Its unique online behavioral targeting platform creates for each individual visitor a specific profile based on declared and undeclared online behavior.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/2/2006 via BusinessWire

eStara Inc merged with Art Technology Group,

synopsis: ATG (Art Technology Group, Inc.) has completed its acquisition of eStara, a privately held company based in Reston, Virginia. ATG announced a definitive agreement on September 19, 2006 to acquire eStara in a stock and cash merger transaction.
buyer: Art Technology Group (ARTG:$0.00)
A trusted, global specialist in e-commerce, ATG (Art Technology Group, Inc.) has spent the last decade focused on helping the world's premier brands maximize the success of their online businesses. "
target: eStara Inc
eStara is a leading provider of proactive conversion solutions for enhancing online sales and support initiatives.
price ($mm)
$47
rev ($mm)
$7
EBITDA ($mm)
$1
EV / rev
6.3x
EV / EBITDA
43.7x
closed 3/23/2006 via BusinessWire

Unica Corporation, acquired Sane Solutions, LLC.

synopsis: Unica Corporation, a global provider of enterprise marketing management solutions, announced that it has completed the acquisition of Sane Solutions, LLC., a leading provider of web analytics solutions. Sane Solutions provides on-premise and on-demand solutions for analyzing online customer behavior, web traffic and internet marketing initiatives.
buyer: Unica Corporation (UNCA:$0.00)
Unica Corporation is a leading global provider of EMM software designed to help businesses increase their revenues and improve the efficiency and measurability of their marketing operations. "
target: Sane Solutions, LLC.
Sane Solutions develops NetTracker, the most comprehensive line of Web analytics solutions on the market. Join over 4,000 companies worldwide who use NetTracker to analyze online behavior on their Internet, intranet, and extranet sites.
price ($mm)
$28
rev ($mm)
$6
EBITDA ($mm)
EV / rev
4.7x
EV / EBITDA
closed 1/13/2006 via

Verisign, Inc., acquired CallVision

synopsis: VeriSign, Inc., the leading provider of intelligent infrastructure services for the Internet and telecommunications networks, today announced it has signed a definitive agreement to acquire Seattle-based CallVision, a leading provider of online analysis applications.
buyer: Verisign, Inc. (VRSN:$1,142.17)
VeriSign, Inc. is the trusted provider of Internet infrastructure services for the networked world. Billions of times each day, VeriSign helps companies and consumers all over the world engage in communications and commerce with confidence. "
target: CallVision
CallVision is a leading provider of electronic bill presentment and payment (EBPP) and related customer relationship management (CRM) applications that help successful companies forge deeper and more profitable relationships with their customers.
price ($mm)
$30
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/13/2006 via

Verisign, Inc., acquired CallVision

synopsis: VeriSign, Inc., the leading provider of intelligent infrastructure services for the Internet and telecommunications networks, today announced it has signed a definitive agreement to acquire Seattle-based CallVision, a leading provider of online analysis applications.
buyer: Verisign, Inc. (VRSN:$1,142.17)
VeriSign, Inc. is the trusted provider of Internet infrastructure services for the networked world. Billions of times each day, VeriSign helps companies and consumers all over the world engage in communications and commerce with confidence. "
target: CallVision
CallVision is a leading provider of electronic bill presentment and payment (EBPP) and related customer relationship management (CRM) applications that help successful companies forge deeper and more profitable relationships with their customers.
price ($mm)
$30
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/6/2005 via BusinessWire

Keynote Systems, Inc., purchased GomezPro business unit from Watchfire

synopsis: Keynote Systems, the worldwide leader in services that improve online business performance and communications technologies, today announced the acquisition of the GomezPro business unit of Watchfire. Terms of the deal were not disclosed.
buyer: Keynote Systems, Inc.
Founded in 1995, Keynote Systems is the worldwide leader in services that improve online business performance and communications technologies. Keynote helps approximately 2,300 corporate customers and 11,000 individual subscribers become "the best of the best" online. "
seller: Watchfire
Watchfire provides software and service to help ensure the security and compliance of websites. Our Online Risk Management and Web Application Security testing software help drive significant cost out of the online operation by identifying and prioritizing issues for immediate remediation.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/5/2006 via BusinessWire

Digital River, Inc., acquired Commerce5, Inc.

synopsis: Digital River has completed the previously announced acquisition of Commerce5, Inc., a leader in enterprise class outsourced e-commerce solutions for high-tech manufacturing and consumer electronics markets. In accordance with the terms of the acquisition agreement announced on December 1, 2005, Digital River paid $45 million in cash for Commerce5.
buyer: Digital River, Inc. (DRIV:$373.69)
Digital River, Inc., a global leader in e-commerce outsourcing, builds and manages profitable online businesses for nearly 34,000 companies worldwide. Its comprehensive e-commerce solution and world-class infrastructure are designed to help companies of all sizes quickly maximize online revenues. "
target: Commerce5, Inc.
ChannelWave is a leading provider of channel management and commerce solutions that enable businesses to increase sales and margins by building stronger connections with their channels and customers.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/5/2005 via BusinessWire

Smart Online, Inc., acquired Computility, Inc.

synopsis: Smart Online Inc., a leading provider of Software-as-Services (SaS) for the small-to-medium size business (SMB) market, today announced that it has acquired substantially all of the assets of privately-held Computility, Inc., a provider of Web-based Sales Force Automation (SFA) and Customer Relationship Management (CRM) applications.
buyer: Smart Online, Inc.
Smart Online Inc. is a pioneer of Web-native applications, and is the first provider to offer a private-labeled online business platform that enables Web delivery of applications and services used to start, grow and run small-to-medium size businesses (SMBs). "
target: Computility, Inc.
Computility, Inc. provides on-demand software applications and IT services. Computility offers comprehensive Web-based Customer Relationship Management (CRM) and Business Management Systems, communications and network management solutions, support, training and consultative services.
price ($mm)
$4.83
rev ($mm)
$2
EBITDA ($mm)
EV / rev
2.4x
EV / EBITDA
closed 8/29/2005 via PR Newswire

Equifax, Inc., acquired BeNow Inc.

synopsis: Equifax Inc. announced it has acquired BeNow Inc., a provider of leading edge solutions to multi-channel marketers. Widely recognized as one of the top ten marketing solutions companies in North America, BeNow will become part of Equifax Marketing Services and enable companies to better acquire, retain, manage and grow customer relationships.
buyer: Equifax, Inc. (NYSE:EFX:$3,415.20)
Equifax is a global leader in information technology that enables and secures global commerce with consumers and businesses. The company is one of the largest sources of consumer and commercial data. "
target: BeNow Inc.
BeNow combines database management, analytics and support to better structure customer marketing campaigns to optimize relationships through vertical market expertise. The company's clients include General Motors, Four Seasons Hotels and Resorts, Hammacher Schlemmer, Tower Records and MetLife.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/2/2005 via PR Newswire

Click Commerce, Inc., purchased channel management and service automation solutions businesses from ChannelWave, Inc.

synopsis: Click Commerce, Inc. a leading provider of collaborative extranet solutions, today announced it has acquired substantially all of the operating assets of ChannelWave's channel management and service automation solutions businesses.
buyer parent: Illinois Tool Works Inc
buyer: Click Commerce, Inc.
Requisite Technology Inc. is a leading provider of channel management, eCommerce and master data management solutions. Requisite Technology's Channel Management solution helps enterprises manage all aspects of the partner sales channel lifecycle. "
seller: ChannelWave, Inc.
ChannelWave is a leading provider of channel management and commerce solutions that enable businesses to increase sales and margins by building stronger connections with their channels and customers.
price ($mm)
$4.64
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/1/2004 via BusinessWire

Art Technology Group, acquired Primus Knowledge Solutions, Inc.

synopsis: Art Technology Group, Inc. today announced that it has closed its acquisition of Primus Knowledge Solutions, Inc. (Primus) following the certification of the results of the voting at ATG's special meeting of stockholders.
buyer: Art Technology Group (ARTG:$0.00)
A trusted, global specialist in e-commerce, ATG (Art Technology Group, Inc.) has spent the last decade focused on helping the world's premier brands maximize the success of their online businesses. "
target: Primus Knowledge Solutions, Inc.
Primus Knowledge Solutions, Inc. is a leading provider of Web-based problem-resolution software for customer support and self-service. The applications enable businesses to capture problem-resolution information, solve customer problems, reuse solutions stored in the knowledge base, and share captu
price ($mm)
$19
rev ($mm)
$28
EBITDA ($mm)
EV / rev
0.7x
EV / EBITDA
closed 4/28/2004 via BusinessWire

Nurun Inc., acquired Ant Farm Interactive

synopsis: Nurun Inc. (TSX:IFN), a subsidiary of Quebecor Media Inc., today announces the acquisition of Ant Farm Interactive, a full-service interactive marketing communications firm of 33 people located in Atlanta, GA. Michael Koziol and Melissa Honabach, Ant Farm's co-founders and senior managers, will join Nurun's US team.
buyer parent: Quebecor Inc.
buyer: Nurun Inc.
Nurun Inc., a subsidiary of Quebecor Media Inc., is a firm specializing in interactive technology and communications services. Nurun helps its clients develop their digital strategy: from strategic planning and interface design to the implementation of technical platforms and interactive programs. "
target: Ant Farm Interactive
Ant Farm Interactive is a full-service interactive marketing firm based in Atlanta, Georgia. The five-year-old company's areas of expertise include interactive marketing strategy, interactive advertising, and electronic customer relationship management. Ant Farm Interactive's clients include Cingul
price ($mm)
rev ($mm)
$5
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 2/23/2004 via PR Newswire

WhittmanHart, acquired SGS Net LLC

synopsis: WHITTMANHART, a leading provider of enterprise consulting solutions for the mid-market and divisions of Fortune 1000 organizations, today announced that it has acquired SGS Net LLC, a consulting firm specializing in on-line Interactive solutions.
buyer: WhittmanHart
WhittmanHart Interactive is an ideas-driven agency that creates cutting edge, user-friendly digital solutions for our clients. We're a fast-growing company with offices throughout the US, serving some of the most well-known brands in the world. "
target: SGS Net LLC
SGS Net has specialized in developing online strategies and solutions that allow companies to successfully engage with its customers. We focus on creating solutions that leverage a company’s infrastructure and empower our clients to meet their business and marketing objectives. By providing ROI foc
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/3/2004 via PR Newswire

Verity, Inc., acquired NativeMinds Inc.

synopsis: Verity Inc., VRTY, a leading provider of enterprise software that enables organizations to maximize the return on their intellectual capital investment, today announced the completion of its acquisition of the intellectual property, certain customer agreements and other strategic assets from NativeMinds Inc.
buyer parent: Autonomy Corporation plc
buyer: Verity, Inc.
Verity is a leading provider of business portal infrastructure software. Verity software gives businesses a multitude of ways to improve access to vital information and perform a range of e-business operations, while enhancing the end-user experience. Verity-powered business portals, which include "
target: NativeMinds Inc.
NativeMinds is the leading provider of integrated self-service solutions called virtual representatives or vReps· NativeMinds' vReps humanize online relationships by providing a single, interactive contact point for all customer questions through a natural language dialog.? vReps eliminate the need
price ($mm)
$3.80
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/10/2004 via BusinessWire

KANA Inc, acquired Hipbone, Inc.

synopsis: KANA(R) (NASDAQ: KANA), a leading provider of knowledge-powered customer service applications, today announced that it has closed its acquisition of Hipbone(R), Inc., a leading provider of online customer interaction solutions.
buyer: KANA Inc
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers, and Web self-service, so customers have the freedom to choose the service they want. "
target: Hipbone, Inc.
Revenue growth in a stagnant economy demands actionable strategies for both customer retention and improved cross-sell and up-sell performance. Hipbone’s award-winning Synetry customer interaction platform boosts online revenue by quickly helping companies to reach, serve, and retain customers with
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/11/2020 via Company Press Release

Kerridge Commercial Systems, acquired Infomat

synopsis: Kerridge Commercial Systems (KCS), a leading provider of ERP software, services and support solutions for wholesale, distribution, rental and installation customers worldwide, has announced its acquisition of Infomat, a Belgium-based company that develops and delivers integrated ERP, CRM, and DMS software solutions.
buyer: Kerridge Commercial Systems
Kerridge Commercial Systems (KCS) provides specialist software, services and support to deliver fully integrated trading and business management solutions to distributive trades customers, large and small – wherever they are in the world. "
target: Infomat
Infomat develops and delivers integrated ERP, CRM, and DMS software solutions. The company was founded in 1997 and is based in Wilrijk, Belgium.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/14/2020 via BusinessWire

Axcel Industriinvestor A/S, will acquire SuperOffice

synopsis: Axcel, a Nordic private equity firm, is to acquire a majority in SuperOffice, one of Europe’s leading suppliers of CRM solutions to the business-to-business market. Their software supports the individual user in achieving stronger sales, marketing and customer service productivity.
buyer: Axcel Industriinvestor A/S
Founded in 1994, Axcel is a Nordic private equity firm focusing on mid-market companies and has a broad base of both Nordic and international investors. Axcel has raised five funds with total committed capital of just over EUR 2.0 billion. "
target: SuperOffice
SuperOffice is one of Europe’s leading suppliers of CRM solutions to the business-to-business market. Their software supports the individual user in achieving stronger sales, marketing and customer service productivity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/7/2019 via BusinessWire

Upland Software, acquired Altify

synopsis: Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired Altify, the leading customer revenue optimization (CRO) cloud solution for sales and the extended revenue teams.
buyer: Upland Software (UPLD:$201.75)
Upland Software is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable users to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. "
target: Altify
Altify is the Customer Revenue Optimization company, helping businesses generate value and grow revenue. Providing best practices, methodology and technology, Altify helps revenue teams visualize customers and their desired outcomes, unlocking revenue growth and building sales excellence.
price ($mm)
$84
rev ($mm)
$24
EBITDA ($mm)
EV / rev
3.5x
EV / EBITDA
closed 7/19/2006 via PR Newswire

LivePerson, Inc., acquired Proficient Systems, Inc.

synopsis: LivePerson, Inc., a provider of online conversion solutions, today announced the completion of its acquisition of Atlanta-based Proficient Systems, Inc., a provider of hosted proactive chat solutions that help companies generate revenue on their web sites.
buyer: LivePerson, Inc. (LPSN:$233.78)
LivePerson is the leading provider of online sales, marketing and customer service solutions. Over 3,000 websites currently use our solutions to increase revenue and productivity, answer customer questions, build relationships and deliver results. "
target: Proficient Systems, Inc.
Proficient Systems is a leading enterprise software company that develops solutions enabling companies to increase revenue and sales productivity.
price ($mm)
$23
rev ($mm)
$2
EBITDA ($mm)
EV / rev
9.6x
EV / EBITDA
closed 10/1/2018 via Company Press Release

LivePerson, Inc., acquired Conversable, Inc.

synopsis: LivePerson, Inc. a leading provider of conversational commerce solutions, announced that it has acquired Conversable, a leading conversational intelligence platform focused on social and marketing use cases, with a speciality in conversational commerce for the quick service restaurant and hospitality industries.
buyer: LivePerson, Inc. (LPSN:$233.78)
LivePerson makes life easier by transforming how people communicate with brands. Their conversational commerce solutions are used to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship. "
target: Conversable, Inc.
Conversable provides clients with online services and tools that allow them to improve their online interactions with individuals on existing social media and messaging platforms. Conversable's speciality is in conversational commerce for the quick service restaurant and hospitality industries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/5/2014 via PR Newswire

LivePerson, Inc., will acquire Contact At Once!

synopsis: LivePerson, Inc., a leading provider of digital engagement solutions, announced that it has entered into a definitive agreement to acquire Contact At Once!, LLC ("CAO"), a software company with a cloud-based platform that connects consumers to businesses across a variety of websites through chat, mobile and video.
buyer: LivePerson, Inc. (LPSN:$233.78)
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. "
target: Contact At Once!
Contact At Once! is a SaaS provider that operates industry-specific merchant networks built around its proprietary website chat software that vertical search websites embed in online ads and that merchant advertisers deploy on websites and landing pages.
price ($mm)
$65
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/3/2014 via PR Newswire

LivePerson, Inc., will acquire synchronite GmbH

synopsis: LivePerson, Inc., a leading provider of live digital engagement solutions, announced that it has signed a definitive agreement to acquire Germany-based startup, Synchronite LLC, a leading provider of co-browsing technology. With synchronite users can share what they currently see in the browser with their peers.
buyer: LivePerson, Inc. (LPSN:$233.78)
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. "
target: synchronite GmbH
synchronite is a new software application that revolutionizes the way users interact on the Web every day. With synchronite users can share what they currently see in the browser with their peers. All user actions are displayed in the other linked browsers—instantly and in real-time.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/7/2014 via PR Newswire

LivePerson, Inc., acquired NexGraph, LLC

synopsis: LivePerson, Inc., a leading provider of digital engagement solutions, announced the acquisition of NexGraph, LLC. The acquisition of the NexGraph team furthers the infrastructure-level investments that have been made in recent years to enhance the data and intelligence platform that forms the core of LiveEngage.
buyer: LivePerson, Inc. (LPSN:$233.78)
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. "
target: NexGraph, LLC
NexGraph, LLC is a team of data science experts that focuses on data products and services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/7/2012 via PR Newswire

LivePerson, Inc., will acquire Engage, Ltd.

synopsis: LivePerson, Inc., a leading provider of real-time engagement solutions, announced that it has signed a definitive agreement to acquire ENGAGE Pty Ltd., an Australian provider of cloud-based customer contact solutions.
buyer: LivePerson, Inc. (LPSN:$233.78)
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. "
target: Engage, Ltd.
ENGAGE is a customer contact solutions business, supporting the sales and service strategy of enterprise level companies to meet changing consumer needs and expectations. It provides cloud-based services that support customer contact solutions, allowing businesses to connect in multiple channels.
price ($mm)
$8.85
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/12/2012 via PR Newswire

LivePerson, Inc., will acquire Look.io Inc

synopsis: LivePerson, Inc., a provider of real-time chat, voice and content solutions that increase conversions and improve customer experience, announced that it has signed a definitive agreement to acquire mobile engagement start-up Look.io. Through this acquisition, LivePerson will add plug-and-play mobile engagement capabilities to its platform.
buyer: LivePerson, Inc. (LPSN:$233.78)
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. "
target: Look.io Inc
Look.io is a mobile engagement start-up. It provides a real-time support plugin for mobile apps. With Look.io, any chat can be turned into a visual assist session. The company is based in Santa Monica, CA.
price ($mm)
$2.90
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/16/2012 via PR Newswire

LivePerson, Inc., will acquire Amadesa, Ltd.

synopsis: LivePerson, Inc., a provider of real-time chat, voice and content solutions that increase conversions and improve customer experience, announced that it has signed a definitive agreement to acquire technology and intellectual property assets of Israel-based start-up, Amadesa, Ltd., a provider of website testing and relevance targeting solutions.
buyer: LivePerson, Inc. (LPSN:$233.78)
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. "
target: Amadesa, Ltd.
Amadesa is a provider of website testing and relevance targeting solutions designed to improve online conversions and engagement activity. Amadesa's core capabilities are in multivariate testing and predictive targeting technologies.
price ($mm)
$10
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/3/2007 via PR Newswire

LivePerson, Inc., acquired Kasamba

synopsis: LivePerson, Inc., a provider of online conversion solutions, announced the completion of its acquisition of Kasamba, Inc., a leading online provider of live expert advice delivered to consumers via real-time chat.
buyer: LivePerson, Inc. (LPSN:$233.78)
LivePerson is the leading provider of online sales, marketing and customer service solutions. Over 3,000 websites currently use our solutions to increase revenue and productivity, answer customer questions, build relationships and deliver results. "
target: Kasamba
Kasamba is a provider of online expert advice, with thousands of registered experts and hundreds of thousands of monthly site visitors.
price ($mm)[EV]
$34 [$31]
rev ($mm)
$7
EBITDA ($mm)
EV / rev
4.4x
EV / EBITDA
closed 7/19/2006 via PR Newswire

LivePerson, Inc., acquired Proficient Systems, Inc.

synopsis: LivePerson, Inc., a provider of online conversion solutions, today announced the completion of its acquisition of Atlanta-based Proficient Systems, Inc., a provider of hosted proactive chat solutions that help companies generate revenue on their web sites.
buyer: LivePerson, Inc. (LPSN:$233.78)
LivePerson is the leading provider of online sales, marketing and customer service solutions. Over 3,000 websites currently use our solutions to increase revenue and productivity, answer customer questions, build relationships and deliver results. "
target: Proficient Systems, Inc.
Proficient Systems is a leading enterprise software company that develops solutions enabling companies to increase revenue and sales productivity.
price ($mm)
$23
rev ($mm)
$2
EBITDA ($mm)
EV / rev
9.6x
EV / EBITDA
closed 7/19/2006 via PR Newswire

LivePerson, Inc., acquired Proficient Systems, Inc.

synopsis: LivePerson, Inc., a provider of online conversion solutions, today announced the completion of its acquisition of Atlanta-based Proficient Systems, Inc., a provider of hosted proactive chat solutions that help companies generate revenue on their web sites.
buyer: LivePerson, Inc. (LPSN:$233.78)
LivePerson is the leading provider of online sales, marketing and customer service solutions. Over 3,000 websites currently use our solutions to increase revenue and productivity, answer customer questions, build relationships and deliver results. "
target: Proficient Systems, Inc.
Proficient Systems is a leading enterprise software company that develops solutions enabling companies to increase revenue and sales productivity.
price ($mm)
$23
rev ($mm)
$2
EBITDA ($mm)
EV / rev
9.6x
EV / EBITDA
closed 12/11/2019 via Company Press Release

Puzzel, acquired Logicalware

synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent: Marlin Equity Partners
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target: Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/24/2018 via BusinessWire

RingCentral, Inc, acquired Dimelo

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, announced that it has completed the acquisition of Dimelo, a leading cloud-based digital customer engagement platform.
buyer: RingCentral, Inc (RNG:$624.09)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Dimelo
Leading brands use Dimelo SaaS software applications to make it easier to manage their online customer service activities. Dimelo clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/21/2018 via BusinessWire

Vision Critical, acquired Aida Software Corp.

synopsis: Vision Critical Communications Inc., a Canada-based provider of customer relationship intelligence software, announced the acquisition of certain assets of Aida Software Corp., a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
buyer: Vision Critical
Vision Critical is a Canada-based provider of customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s social and mobile savvy customer, Vision Critical’s technology helps companies discover what their customers want. "
target: Aida Software Corp.
Aida Software Corp. is a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/5/2017 via BNC Analysis

Telia Company, will acquire Humany AB

synopsis: Telia Company has agreed to acquire Humany, a Swedish market leader in cloud-based customer service solutions on the web. Humany works with internet and artificial intelligence (AI) engineers to create chatbots and self-learning FAQ systems that adopt to the user’s behaviour, making customer service more relevant.
buyer: Telia Company (OM:TELIA:$9,249.92)
Telia Company is a next generation telco headquartered in Stockholm. With a strong connectivity base, they’re the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365. "
target: Humany AB
Established in 1999, Humany is a market leader in the Nordics in cloud-based customer service solutions on the web. With their self-learning and semantic capabilities for channel management, Humany is a comprehensive solution that improves customer service both externally and internally.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/13/2016 via BNC Analysis

Freshdesk Inc., acquired Airwoot

synopsis: Cloud-based customer service software provider, Freshdesk, has acquired Airwoot, an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Airwoot
Airwoot are reinventing the customer experience by transforming the way brands interact with their customers on social media. Airwoot is an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/7/2014 via PR Newswire

Microsoft Corporation, will acquire Parature

synopsis: Microsoft Corp. announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. Their products are used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
buyer: Microsoft Corporation (MSFT:$138,699.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Microsoft develops, manufactures, licenses, and supports a range of software products and services for various computing devices worldwide. "
target: Parature
Parature is the industry’s leading provider of cloud-based customer service software and is used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
price ($mm)
$100
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/10/2013 via BNC Analysis

Nuance Communications, Inc., acquired VirtuOz, Inc.

synopsis: Nuance is buying online virtual sales and support assistant developer VirtuOz for an undisclosed price. VirtuOz gives Nuance a stake in the enterprise virtual assistant market to match its presence in the enterprise mobile apps.
buyer: Nuance Communications, Inc. (NUAN:$2,051.66)
Nuance provides speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. "
target: VirtuOz, Inc.
A 2011 American Business Awards Finalist, VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online customer and technical support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2012 via Market Wire

KANA Software, Inc., acquired Trinicom

synopsis: KANA Software, Inc., a global leader of customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
KANA is a global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. "
target: Trinicom
Trinicom is a leading specialist in multi-channel customer interaction software. Based on cloud technology, Trinicom can be focused fully on an organization's customer contact processes, and ensures that all customer interactions are handled quickly and uniformly from a central knowledge base.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/21/2011 via PR Newswire

Salesforce.com, Inc., acquired Assistly Inc.

synopsis: Salesforce.com, the enterprise cloud computing company, announced it has acquired Assistly, an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers. "
target: Assistly Inc.
Assistly Inc. is an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2008 via BusinessWire

NaturalInsight, acquired Cogent Technologies

synopsis: NaturalInsight, a leading edge provider of Web-based workforce management solutions, acquired Cogent Technologies, an innovative provider of Internet and mobile enterprise software solutions. The acquisition extends the strength and flexibility of NaturalInsight’s growing Web-based platform.
buyer: NaturalInsight
NaturalInsight provides Web-based workforce management and data collection software for industries with widely distributed workforces. NaturalInsight allows for streamlined staff management, task scheduling, project tracking and integrated reporting of activities performed in many locations. "
target: Cogent Technologies
Cogent Technologies markets Internet and mobile software solutions for enterprises to optimize business processes both internally and with their external partners. Cogent's product suite includes software solutions for supply chain management, business process optimization and crm.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/5/2007 via BusinessWire

Fonality, acquired Insightful Solutions Pty Ltd.

synopsis: Fonality, a leading maker of business phone systems, has acquired Insightful Solutions Pty Ltd., a leading hosted CRM solution provider and a SugarCRM Gold partner for the Australia, New Zealand and Asia Pacific.
buyer: Fonality
Fonality, www.fonality.com, is a leader in open source, Asterisk-based IP telephony systems. PBXtra, Fonality’s award-winning IP-PBX product line for small and medium businesses, is the world’s largest commercial Asterisk-based deployment. "
target: Insightful Solutions Pty Ltd.
Insightful Solutions is the premier provider of commercially supported SugarCRM solutions in the Australia, New Zealand and Asia Pacific region. We provide professional implementation, support, hosting, training & development services for all editions of SugarCRM.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/20/2020 via PR Newswire

Confirmit merged with Dapresy AB,

synopsis: Verdane, the Northern European specialist growth equity investor, has acquired Norway-based Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience, and Market Research. Verdane is the major investor in the Swedish data visualization reporting firm Dapresy and will merge the two companies.
buyer parent: Verdane Capital
buyer: Dapresy AB
Sweden-based Dapresy is the leading data visualization SaaS platform within the market research industry. Dapresy's team has a diverse background in marketing research, marketing, software, IT, client development, and graphic design to ensure an up-to-date, user-friendly platform for its clients. "
target: Confirmit
Norway-based Confirmit is a leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. Confirmit powers Global 5000 companies and Market Research agencies with software products for feedback and data collection, panel management, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2019 via BusinessWire

Alpine SG, acquired GatherUp

synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent: Alpine Investors, LP
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target: GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2019 via Company Press Release

ReKTGlobal, acquired Fullcube, Inc.

synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer: ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target: Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/3/2019 via GlobeNewswire

SurveyMonkey, acquired GetFeedback

synopsis: SurveyMonkey, a leading global survey software company, has acquired customer experience management company GetFeedback, Inc. A top-rated feedback solution for Salesforce, GetFeedback serves 10,000 leading brands, which include enterprise customers like Cisco, 3M, Caterpillar, Johnson & Johnson, Walgreens, and Salesforce.
buyer: SurveyMonkey (NasdaqGS:SVMK:$276.92)
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. "
target parent: Campaign Monitor
target: GetFeedback
GetFeedback, the world's fastest growing online survey software application, was founded in 2013. GetFeedback's pioneering online survey technology allows anyone at any organization to collect customer feedback by creating engaging, branded, mobile-ready surveys.
price ($mm)
$68
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/22/2019 via GlobeNewswire

flooidCX, Corp., will acquire Resolution1, Inc

synopsis: Ontario based flooidCX, Corp. has agreed to acquire the privately-held Canadian company, Resolution1, Inc., an end to end cloud-based customer care and feedback management system. Resolution1 helps businesses gather and manage insights about consumer sentiment on their company, their brand, and on specific products or services.
buyer: flooidCX, Corp. (OTCPK:FLCX:$0.00)
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time. "
target: Resolution1, Inc
Canada based Resolution1 is an end to end cloud-based customer care and feedback management system. It helps businesses gather and manage insights about consumer sentiment on their company, brand, and products or services. Resolution1 designed its platform to grow and scale to any business's needs.
price ($mm)
$2.40
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2019 via Company Press Release

Marlin Equity Partners, acquired Puzzel

synopsis: Marlin Equity Partners has acquired Puzzel, a leading European provider of cloud-based contact center software solutions. Puzzel’s best-in-class, multi-tenant contact center as a service (CCaaS) platform allows clients worldwide to manage and optimize their customer interactions across voice, email, chat and social media channels.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target parent: Herkules Capital
target: Puzzel
Puzzel is a leading cloud-based contact center software provider and one of the first pioneers to develop a cloud-based contact center offering. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/28/2019 via Company Description

Brandwatch, acquired Qriously, Inc.

synopsis: Brandwatch, the world-leading social intelligence company, has acquired Qriously, a London-based SaaS research platform. Qriously enables businesses to accesses the mindset of billions of people all over the world by asking questions on mobile devices.
buyer: Brandwatch
Brandwatch is the world's enterprise social intelligence leader, empowering 1,400 of the planet's most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions. "
target: Qriously, Inc.
Qriously is a London-based SaaS research platform. Qriously enables businesses to accesses the mindset of billions of people all over the world by asking questions on mobile devices. Answers to those questions are used to unearth valuable insights and engage relevant audiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/5/2019 via Market Watch

SurveyMonkey, will acquire Usabilla B.V.

synopsis: SurveyMonkey announced that it was acquiring Usabilla, an Amsterdam-based maker of software that collects customer feedback about website issues. Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails.
buyer: SurveyMonkey (NasdaqGS:SVMK:$276.92)
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. "
target: Usabilla B.V.
Usabilla is an Amsterdam-based maker of software that collects customer feedback about website issues. Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails.
price ($mm)
$81
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
Ticker: JASDAQ:385
 
 
 
 
 
 
 
 
Synergy Marketing, Inc.
Synergy Marketing, Inc.
Synergy Marketing, Inc. is a marketing technology company in Japan. It offers customer relationship management (CRM) implementation through cloud and agent services, such as building and maintaining IT infrastructure, and planning CRM implementation.
year
2014
rev ($mm)
$38.65
EBITDA ($mm)
$5.52
EBIT ($mm)
$3.36
Net Income ($mm)
$4.31
Employees
208
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2020
rev ($mm)
$17,098.00
EBITDA ($mm)
$2,278.00
EBIT ($mm)
$503.00
Net Income ($mm)
$126.00
Employees
49000
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2019
rev ($mm)
$868.95
EBITDA ($mm)
($25.25)
EBIT ($mm)
($59.00)
Net Income ($mm)
Employees
4650
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2016
rev ($mm)
$20.55
EBITDA ($mm)
$2.61
EBIT ($mm)
$2.38
Net Income ($mm)
$2.04
Employees
167
  • drill down
  • watch
Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
  • drill down
  • watch
Ticker: GB:RGO
 
 
 
 
 
 
 
 
2ergo Group plc
2ergo Group plc
2ergo Group plc provides mobile coupons and vouchers, loyalty, proximity, and payment solutions for various organizations to develop and execute their mobile strategy in the United Kingdom and the United States. It offers podifi and TikTap.
year
2013
rev ($mm)
$5.81
EBITDA ($mm)
($6.32)
EBIT ($mm)
($8.37)
Net Income ($mm)
Employees
67
  • drill down
  • watch
Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2018
rev ($mm)
$0.03
EBITDA ($mm)
($7.77)
EBIT ($mm)
($7.79)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
year
2020
rev ($mm)
$402.46
EBITDA ($mm)
($101.17)
EBIT ($mm)
($114.93)
Net Income ($mm)
Employees
1579
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2018
rev ($mm)
$233.78
EBITDA ($mm)
$8.48
EBIT ($mm)
($8.07)
Net Income ($mm)
Employees
1059
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2018
rev ($mm)
$233.78
EBITDA ($mm)
$8.48
EBIT ($mm)
($8.07)
Net Income ($mm)
Employees
1059
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
  • drill down
  • watch
Ticker: OTCPK:FPOT
 
 
 
 
 
 
 
 
Mobi724 Solutions Inc
Mobi724 Solutions Inc
Mobi724, a global Fintech company, offers a fully integrated suite of multiple Card-Linked Offers and Rewards, Digital Marketing and Business Intelligence and Payment Solutions, which work with any payment card, on any mobile device and at any Point of Sale.
year
2018
rev ($mm)
$1.91
EBITDA ($mm)
($3.43)
EBIT ($mm)
($4.09)
Net Income ($mm)
Employees
37
  • drill down
  • watch
Ticker: AIM:UNG
 
 
 
 
 
 
 
 
Universe Group plc
Universe Group plc
Universe Group plc provides some of the world's leading retailers with point of sale, payment and loyalty solutions. The Group's solutions are based on its own proprietary software and are offered out of the Cloud on a software as a service model.
year
2018
rev ($mm)
$26.32
EBITDA ($mm)
$2.69
EBIT ($mm)
$1.60
Net Income ($mm)
$0.67
Employees
249
  • drill down
  • watch
Ticker: TSXV:AKR
 
 
 
 
 
 
 
 
Ackroo Inc.
Ackroo provides gift card and loyalty processing solutions to help businesses attract, retain and grow their customers and their revenues. Their solution can process gift card & loyalty transactions at the point-of-sale and provide merchants with important administrative and marketing data.
year
2019
rev ($mm)
$3.43
EBITDA ($mm)
$0.22
EBIT ($mm)
($0.59)
Net Income ($mm)
Employees
0
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Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2020
rev ($mm)
$17,098.00
EBITDA ($mm)
$2,278.00
EBIT ($mm)
$503.00
Net Income ($mm)
$126.00
Employees
49000
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Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2019
rev ($mm)
$868.95
EBITDA ($mm)
($25.25)
EBIT ($mm)
($59.00)
Net Income ($mm)
Employees
4650
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Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
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Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2016
rev ($mm)
$20.55
EBITDA ($mm)
$2.61
EBIT ($mm)
$2.38
Net Income ($mm)
$2.04
Employees
167
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