Like ContactEngine Ltd

closed 7/8/2021 via Company Press Release

NICE Systems Ltd, acquired ContactEngine Ltd

synopsis: NICE, the world’s leading provider of enterprise software solutions, has acquired UK-based ContactEngine, the leader in proactive conversational AI. Following the acquisition, NICE announced the launch of CXone SmartReach, a comprehensive AI-powered solution that enables organizations to have proactive, multi-day, asynchronous conversations.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. "
target: ContactEngine Ltd
UK-based ContactEngine is a Conversational AI technology that enables brands to engage customers in conversations that fulfill business objectives. ContactEngine automates outbound customer engagement across all channels and generates unique insights into the changing patterns of communication.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/7/2019 via BNC Analysis

Automation Anywhere, Inc., acquired Klevops

synopsis: Automation Anywhere, a global leader in robotic process automation, has acquired Klevops, a company that aims to create business value through human-to-bot collaboration to improve customer services challenges.
buyer: Automation Anywhere, Inc.
Automation Anywhere is the leader in Robotic Process Automation, the platform that builds world-class Intelligent Digital Workforces. Automation Anywhere’s enterprise-grade platform uses software bots that work side by side with people to do much of the repetitive work in many industries. "
target: Klevops
Klevops aims to create business value through human-to-bot collaboration to improve customer services challenges. They automate and simplify businesses over long term, tailor-made solutions and help clients focus on what really matters.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/21/2021 via PR Newswire

LivePerson, Inc., acquired E-bot7

synopsis: LivePerson, Inc., a global leader in conversational AI, has acquired e-bot7, a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
buyer: LivePerson, Inc. (LPSN:$396.42)
LivePerson is a global leader in conversational AI. LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Their AI-powered conversational cloud makes it easy for consumers to ask questions and make purchases in the messaging channels they use every day. "
target: E-bot7
e-bot7 is a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/15/2021 via BNC Analysis

LeadDesk Oy, acquired GetJenny

synopsis: LeadDesk, a European SaaS contact centre software vendor, has acquired GetJenny Ltd, a Finnish company specialized in automating customer service with AI. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
buyer: LeadDesk Oy (HLSE:LEADD:$16.30)
LeadDesk is a Finnish software company operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for high volume sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics. "
target: GetJenny
GetJenny is a Finnish company specialized in automating customer service with artificial intelligence. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
price ($mm)
$7.00
rev ($mm)
$2
EBITDA ($mm)
$0
EV / rev
4.2x
EV / EBITDA
21.1x
closed 7/14/2021 via BNC Analysis

Discord, acquired Sentropy

synopsis: Discord has acquired Sentropy, a technology company that builds societal infrastructure for the internet. Businesses of every size - from startup communities of a few thousand to the largest forums on the web - use their software to protect their users and their brands from abuse, harassment, and malicious content.
buyer: Discord
Discord is a voice, video, and text communication service used by over a hundred million people to hang out and talk with their friends and communities. Discord offers Nitro, a premium subscription service that gives users special perks like high-quality streams and unique customizations. "
target: Sentropy
Sentropy is a technology company that builds societal infrastructure for the internet. Businesses of every size - from startup communities of a few thousand to the largest forums on the web - use their software to protect their users and their brands from abuse, harassment, and malicious content.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/9/2021 via BNC Analysis

ZoomInfo Technologies Inc., acquired Insent

synopsis: B2B data company ZoomInfo has acquired Insent, an AI startup that makes web-based conversational chatbots for sales and marketing teams. Insent integrates with companies’ existing marketing and CRM tools to derive additional context for website visitors, such as deanonymizing specific visitors to establish what company they work for.
buyer: ZoomInfo Technologies Inc. (:$527.30)
ZoomInfo is a Go-To-Market Intelligence Solution for more than 15,000 companies worldwide. Its platform empowers B2B sales, marketing, and recruiting professionals to succeed by pairing best-in-class technology with unrivaled data coverage, accuracy, and depth of company and contact information. "
target: Insent
Insent is an AI startup that makes web-based conversational chatbots for sales and marketing teams. Insent integrates with companies’ existing marketing and CRM tools to derive additional context for website visitors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/21/2021 via PR Newswire

Triller, Inc., will acquire Amplify.ai

synopsis: Triller, an AI-powered music video app, will acquire Amplify.ai, a global leader in Conversational AI and brand amplification. Amplify.ai offers a comment moderation solution for Facebook and Instagram that delivers real-time comment analysis. They enable brands to engage customers in personalized conversations across the customer journey.
buyer parent: Proxima Media
buyer: Triller, Inc.
Triller is an AI-powered music video app. Triller allows users to create professional-looking videos in a matter of seconds. The app provides over 100 video filters and makes it easy to create and share videos through various social media channels. "
target: Amplify.ai
Amplify.ai is a global leader in Conversational AI and brand amplification. Amplify.ai offers a comment moderation solution for Facebook and Instagram that delivers real-time comment analysis. They enable brands to engage customers in personalized conversations across the customer journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/17/2021 via PR Newswire

Genesys, will acquire Bold360

synopsis: Genesys, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360 from LogMeIn. Bold360 is a leader in AI powered digital customer engagement.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Elliott Management Corp.
target: Bold360
Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/3/2021 via PR Newswire

OneTrust LLC, acquired Redacted.ai

synopsis: OneTrust has acquired DocuVision Inc. and its Redacted.ai solution to expand OneTrust's automated data redaction capabilities. Redacted.ai's automatic detection of sensitive information lets customers transform their existing redaction processes and enables novel ways to protect sensitive information in the organization.
buyer: OneTrust LLC
OneTrust is the #1 fastest growing and most widely used technology platform to help organizations be more trusted, and operationalize privacy, security, data governance, and ethics and compliance programs. "
target: Redacted.ai
Redacted.ai helps automate key redaction use cases across privacy, legal, and industry-specific requirements, such as DSAR automation, FOIA requests, and legal documents. Redacted.ai has trained over 110 AI models to automatically find and redact sensitive and personal data instantly.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/21/2020 via BusinessWire

RingCentral, Inc, acquired DeepAffects

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced that it has acquired DeepAffects, a leading conversational intelligence pioneer that uses artificial intelligence to analyze business conversations and extract meaningful insights.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral, Inc. is a leading provider of cloud Message Video Phone™, customer engagement, and contact center solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces. "
target: DeepAffects
DeepAffects is a cloud-based conversation intelligence platform driven by AI, for the enterprise to quickly integrate secure, scalable & highly accurate speaker identification, diarization, emotion recognition, and speech enhancement into the voice products.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/21/2020 via BusinessWire

RingCentral, Inc, acquired DeepAffects

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced that it has acquired DeepAffects, a leading conversational intelligence pioneer that uses artificial intelligence to analyze business conversations and extract meaningful insights.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral, Inc. is a leading provider of cloud Message Video Phone™, customer engagement, and contact center solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces. "
target: DeepAffects
DeepAffects is a cloud-based conversation intelligence platform driven by AI, for the enterprise to quickly integrate secure, scalable & highly accurate speaker identification, diarization, emotion recognition, and speech enhancement into the voice products.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/11/2020 via BNC Analysis

Snap Inc., acquired Voca.ai

synopsis: Snap Inc., a camera and social media company, has acquired Voca.ai Ltd., an enterprise voice assistant developer in Israel. Voca.ai offers AI-based voice assistants for customer support services. Their solutions are able to automate a vast amount of conversations, including outbound and inbound calls, within an array of industries.
buyer: Snap Inc. (SNAP:$2,813.73)
Snap Inc. is a camera company. They believe that reinventing the camera represents their greatest opportunity to improve the way people live and communicate. Their products empower people to express themselves, live in the moment, learn about the world, and have fun together. "
target: Voca.ai
Voca.ai is an enterprise voice assistant developer in Israel. Voca.ai offers AI-based voice assistants for customer support services. Their solutions are able to automate a vast amount of conversations, including outbound and inbound calls, within an array of industries.
price ($mm)
$70
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/7/2020 via PR Newswire

Ruby Receptionists, acquired Pure Chat

synopsis: Ruby, the premier provider of live virtual receptionist and chat services for small businesses, is pleased to announce the acquisition of Pure Chat. Based in Scottsdale, Arizona, Pure Chat provides live self-chat software as well as an AI-powered chat technology called Artibot.
buyer parent: Updata Partners
buyer: Ruby Receptionists
Ruby® cultivates great relationships for more than 10,000 businesses and their customers. Their proprietary, leading-edge technology empowers live virtual receptionists to deliver personalized experiences while allowing business owners to spend more time serving customers and growing their business."
target: Pure Chat
Pure Chat was born with a simple premise: to help entrepreneurs and small teams have better conversations with leads and customers. Since launching in 2012, small businesses have generated over three million chats on the Pure Chat platform.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/26/2020 via GlobeNewswire

Sinch AB, will acquire Wavy Global

synopsis: Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, will acquire Wavy from Movile, an ecosystem of leading technology companies in Latin America. Wavy is a leading business messaging provider in Latin America. Their solutions enable their clients to interact with their customers through multiple channels.
buyer: Sinch AB (OM:SINCH:$1,178.73)
Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video. "
target parent: Naspers Ltd.
target: Wavy Global
Wavy is a leading business messaging provider in Latin America. Wavy helps companies to strengthen their relationship with their customers using multiple channels. Wavy's customer service platform enables their clients to interact with their customers via WhatsApp, SMS, phone, chat, email, and more.
price ($mm)
$127
rev ($mm)
$99
EBITDA ($mm)
$10
EV / rev
1.3x
EV / EBITDA
12.5x
announced 3/19/2020 via Company Press Release

Sinch AB, will acquire Chatlayer bvba

synopsis: Sinch AB, a global leader in cloud communications for mobile customer engagement, will acquire Chatlayer BV. Founded in Antwerp in early 2018, ChatLayer.ai is a cloud-based software platform that lets businesses create multi-lingual chatbots and voicebots using Artificial Intelligence (AI) and Natural Language Understanding (NLU).
buyer: Sinch AB (OM:SINCH:$1,178.73)
Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video. "
target: Chatlayer bvba
Founded in 2018, Chatlayer is a platform to build high-performing chat- and voicebots that work in 100+ languages. Its custom-built AI ensures superior Natural Language Understanding and provides business users with actionable insights and advice on how to improve bot performance.
price ($mm)
$7.81
rev ($mm)
$1
EBITDA ($mm)
EV / rev
8.6x
EV / EBITDA
closed 2/27/2020 via BNC Analysis

Freshworks Inc., acquired AnswerIQ

synopsis: Freshworks has acquired AnswerIQ, a Seattle-area that sells AI-powered customer service software. San Mateo, Calif.-based Freshworks also sells customer service products, and the acquisition will complement its existing platform. AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: AnswerIQ
AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
price ($mm)
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 10/23/2019 via PR Newswire

Enghouse Systems Limited, acquired Eptica

synopsis: Enghouse Systems Limited, a leading global provider of enterprise software solutions, has acquired Eptica S.A., a global provider of multichannel customer interaction software. Eptica provides brands with an AI powered platform that covers email, web, social media, web chat and agent channels.
buyer: Enghouse Systems Limited (TSX:ENGH:$390.66)
Enghouse Systems Limited is a Canada-based global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a larger and more diverse enterprise software company through strategic acquisitions and managed growth within its business segments. "
target: Eptica
Eptica is a global provider of multichannel customer interaction software. Eptica provides brands with an AI powered platform that covers email, web, social media, web chat and agent channels. Their platform drives sales by delivering fast and personalized responses to customer queries.
price ($mm)
rev ($mm)
$10
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 9/25/2019 via BNC Analysis

Facebook, acquired Servicefriend

synopsis: Social media giant Facebook has acquired Servicefriend, an Israeli AI bot startup. Servicefriend builds bots that chat and interact with clients via messaging or text apps. Their Hyrbid-Bot architecture allows enterprises to increase their customer satisfaction, boost call center operation and increase conversion rates.
buyer: Facebook (FB:$94,399.00)
Facebook is a social utility that helps people better understand the world around them. Facebook develops technologies that facilitate the spread of information through social networks allowing people to share information online the same way they do in the real world. "
target: Servicefriend
Servicefriend is an Israeli AI bot startup. Servicefriend builds bots that chat and interact with clients via messaging or text apps. Their Hyrbid-Bot architecture allows enterprises to increase their customer satisfaction, boost call center operation and increase conversion rates.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/4/2019 via PR Newswire

Drift, acquired Giant Otter Technologies

synopsis: Drift, the leading conversational marketing platform, announced the acquisition of Giant Otter and the launch of Drift Automation. The Giant Otter conversation authoring platform builds bots bottom-up from call recordings and livechat transcripts.
buyer: Drift
Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world's leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, and more. "
target: Giant Otter Technologies
The Giant Otter conversation authoring platform builds bots bottom-up from call recordings and livechat transcripts. Based on 10 years of research originating at MIT, Giant Otter's technology provides a structured, reliable, repeatable process to automate conversations directly from data.
price ($mm)
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 8/8/2019 via BusinessWire

Groupon, Inc., acquired Presence AI

synopsis: Groupon, an American worldwide e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods and services, has acquired Presence AI, an AI-powered text and voice communications tool that enables and facilitates messaging between customers and merchants.
buyer: Groupon, Inc. (GRPN:$2,503.80)
Groupon offers a vast mobile and online marketplace where people discover and save on amazing things to do, see, eat and buy. By enabling real-time commerce across local businesses, travel destinations, consumer products and live events, shoppers can find the best a city has to offer. "
target: Presence AI
Founded in 2015, Presence AI is an AI-powered text and voice communication tool that enables and facilitates messaging between customers and merchants.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/8/2021 via Company Press Release

NICE Systems Ltd, acquired ContactEngine Ltd

synopsis: NICE, the world’s leading provider of enterprise software solutions, has acquired UK-based ContactEngine, the leader in proactive conversational AI. Following the acquisition, NICE announced the launch of CXone SmartReach, a comprehensive AI-powered solution that enables organizations to have proactive, multi-day, asynchronous conversations.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. "
target: ContactEngine Ltd
UK-based ContactEngine is a Conversational AI technology that enables brands to engage customers in conversations that fulfill business objectives. ContactEngine automates outbound customer engagement across all channels and generates unique insights into the changing patterns of communication.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/8/2021 via Company Press Release

NICE Systems Ltd, acquired ContactEngine Ltd

synopsis: NICE, the world’s leading provider of enterprise software solutions, has acquired UK-based ContactEngine, the leader in proactive conversational AI. Following the acquisition, NICE announced the launch of CXone SmartReach, a comprehensive AI-powered solution that enables organizations to have proactive, multi-day, asynchronous conversations.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. "
target: ContactEngine Ltd
UK-based ContactEngine is a Conversational AI technology that enables brands to engage customers in conversations that fulfill business objectives. ContactEngine automates outbound customer engagement across all channels and generates unique insights into the changing patterns of communication.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/21/2021 via BNC Analysis

NICE Systems Ltd, acquired Mindtouch, Inc.

synopsis: NICE announced the launch of CXone Expert, following the acquisition of MindTouch Inc., a San Diego-based leader in cloud-based knowledge management software for customer experience. MindTouch makes it easy to put knowledge where it’s needed to make finding answers fast and simple—for customers and agents.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. "
target: Mindtouch, Inc.
MindTouch Inc. is a San Diego-based leader in cloud-based knowledge management software for customer experience. MindTouch makes it easy to put knowledge where it’s needed to make finding answers fast and simple—for customers, for agents, for everyone.
price ($mm)
rev ($mm)
EBITDA ($mm)
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announced 6/4/2020 via BusinessWire

NICE Actimize, will acquire Guardian Analytics

synopsis: NICE Actimize will acquire Guardian Analytics, an AI cloud-based financial crime risk management solution provider. The combination of NICE Actimize and Guardian Analytics’ fraud and anti-money laundering capabilities will empower firms to accelerate the adoption of the industry’s most innovative solutions to protect their assets and customers.
buyer parent: NICE Systems Ltd
buyer: NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. NICE Actimize applies innovative technology to protect institutions and safeguard consumers’ and investors’ assets. "
target: Guardian Analytics
Guardian Analytics is the leading provider of behavioral analytics and machine learning solutions for preventing banking fraud and anti-money laundering. Financial institutions rely on Guardian Analytics to stop sophisticated criminal attacks targeting retail and commercial banking clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
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closed 5/16/2019 via Yahoo, Inc.

NICE inContact, acquired Brand Embassy

synopsis: NICE announces the next generation of customer service: Smart Digital Conversations, enabled by the acquisition of Brand Embassy, a leading provider of digital customer engagement. NICE will embed Brand Embassy in CXone (NICE InContact CXone), NICE’s leading cloud customer experience (CX) platform.
buyer parent: NICE Systems Ltd
buyer: NICE inContact (SAAS:$233.04)
NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. "
target: Brand Embassy
Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service. The fast-growing company is headquartered in Prague, with offices in Boston, San Diego, London and Dubai.
price ($mm)
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 4/26/2018 via BusinessWire

NICE Systems Ltd, acquired Mattersight

synopsis: NICE, the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data, announced that it has acquired Mattersight, a leading provider of cloud-based analytics for customer service organizations.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE is a provider of cloud and on-premises enterprise software solutions that help organizations make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: Mattersight (MATR:$46.51)
With tools to learn, analyze, and predict customer behavior based on customer conversations, Mattersight helps brands create chemistry with their customers through shorter, more satisfying conversations that increase loyalty.
price ($mm)[EV]
$102 [$114]
rev ($mm)
$47
EBITDA ($mm)
EV / rev
2.5x
EV / EBITDA
closed 10/11/2017 via BusinessWire

NICE Systems Ltd, acquired WorkFlex Solutions

synopsis: NICE announced a breakthrough in Workforce Engagement Management with the acquisition of Workflex. WorkFlex is a market leader in workforce engagement and is at the forefront of providing patented intelligent automation technology to maximize scheduling flexibility, optimize intraday performance, and reduce administrative overhead.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE is a provider of cloud and on-premises enterprise software solutions that help organizations make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: WorkFlex Solutions
WorkFlex is a market leader in workforce engagement and is at the forefront of providing patented intelligent automation technology to maximize scheduling flexibility, optimize intraday performance, and reduce administrative overhead.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/31/2017 via Company Press Release

NICE Systems Ltd, acquired Satmetrix

synopsis: Satmetrix, a global provider of customer experience management software, has merged their business with NICE, a publicly traded software company and a leader in the customer experience software space. Satmetrix's flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE is an Israel-based leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. "
target: Satmetrix
Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Their flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2016 via BusinessWire

NICE Systems Ltd, acquired inContact, Inc.

synopsis: NICE, a worldwide leading provider of enterprise software solutions, announced the acquisition of inContact, the leader in cloud contact center. This acquisition brings together two leaders, offering the market’s first truly integrated contact center platform with an advanced analytics-driven workforce optimization suite in the cloud.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured/unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: inContact, Inc. (SAAS:$233.04)
inContact is the cloud contact center software leader. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.
price ($mm)[EV]
$867 [$864]
rev ($mm)
$233
EBITDA ($mm)
$2
EV / rev
3.8x
EV / EBITDA
583.6x
announced 1/11/2016 via PR Newswire

NICE Systems Ltd, will acquire Nexidia

synopsis: NICE Systems, the worldwide leading provider of enterprise software solutions, announced it has entered an agreement to acquire Nexidia, a leading provider of advanced customer analytics. Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE Systems is the worldwide leading provider of enterprise software solutions that empower organizations to make decisions based on advanced analytics of structured and unstructured data. NICE helps the largest organizations deliver better customer service, combat fraud and safeguard citizens. "
target: Nexidia
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of omni-channel communication they have with their customers.
price ($mm)
$135
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/3/2015 via Reuters

Battery Ventures, will purchase Video Surveillance Unit from NICE Systems Ltd

synopsis: Israeli software provider Nice Systems is selling its video surveillance technologies unit to private equity firm Battery Ventures. Nice’s video surveillance unit provides analytical software that enables companies to spot fraud and fend off security threats.
buyer: Battery Ventures
Battery strives to invest in category-defining businesses in markets including software and services, Web infrastructure, e-commerce, digital media and industrial technologies. Founded in 1983, the firm backs companies at stages ranging from seed to growth to private equity and invests globally. "
seller: NICE Systems Ltd (NICE:$1,692.61)
NICE Systems' Video Surveillance Unit provides analytical software that enables companies to spot fraud and fend off security threats. Their solutions capture, analyze and leverage big data to anticipate, manage and mitigate security and safety risks, maintain and optimize business.
price ($mm)
$85
rev ($mm)
$70
EBITDA ($mm)
EV / rev
1.4x
EV / EBITDA
closed 7/1/2015 via PR Newswire

Elbit Systems, Ltd., purchased Cyber and Intelligence Division from NICE Systems Ltd

synopsis: Elbit Systems Ltd. announced that it has acquired NICE Systems Ltd.'s Cyber and Intelligence division. NICE's Cyber and Intelligence division offers solutions which provide law enforcement agencies and intelligence organizations with tools for creating communication intelligence.
buyer: Elbit Systems, Ltd. (TASE:ESLT:$2,982.26)
Elbit Systems Ltd. is an international high technology company engaged in a wide range of defense, homeland security and commercial programs throughout the world. "
seller: NICE Systems Ltd (NICE:$1,692.61)
NICE's Cyber and Intelligence division offers solutions which provide law enforcement agencies and intelligence organizations with tools for creating communication intelligence.
price ($mm)
$118
rev ($mm)
$80
EBITDA ($mm)
EV / rev
2.0x
EV / EBITDA
announced 8/7/2013 via Company Press Release

NICE Systems Ltd, will acquire Causata Inc.

synopsis: NICE Systems is to acquire Causata, a provider of real-time Big Data analytics technology. Causata is a leading provider of Customer Experience Management (CXM) software. The company’s predictive analytics and real-time omni-channel offer management applications enable B2C companies to create meaningful customer experiences through data.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE Systems Ltd., is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including phone calls, mobile apps, emails, chat, social media, and video. "
target parent: Accel Partners
target: Causata Inc.
Causata, Inc. is a leading provider of Customer Experience Management (CXM) software. Built on an HBase big data architecture, its predictive analytics and real-time omni-channel offer management applications enable B2C companies to create meaningful customer experiences through data.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/22/2012 via PR Newswire

NICE Actimize, will acquire Redkite Financial Markets

synopsis: NICE Systems announced that it has entered into an agreement to acquire Redkite Financial Markets, an emerging provider of real-time, cloud-based institutional trade surveillance solutions. NICE is expected to benefit from the addition of Redkite's innovative, front-office based approach to real-time trade surveillance.
buyer parent: NICE Systems Ltd
buyer: NICE Actimize
NICE Actimize is the world’s largest and broadest financial crime, risk and compliance solutions provider. It provides real-time and cross-channel fraud prevention, anti-money laundering, enterprise investigations, risk management and trading surveillance solutions. "
target: Redkite Financial Markets
Redkite was established to equip financial institutions with the tools and knowledge to better monitor their trading activities in today’s complex market environment. The Company provides tailorable, real-time surveillance solutions to the global banking and brokerage communities.
price ($mm)
$9.02
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/2/2011 via PR Newswire

NICE Systems Ltd, will acquire Merced Systems, Inc.

synopsis: NICE Systems announced that it has entered an agreement to acquire Merced Systems, the leader in service and sales performance management solutions. The acquisition of Merced underscores NICE's commitment to provide its customers the market leading, best-in-class analytics solutions and Workforce Optimization suite.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE Systems Ltd. is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. NICE serves over 25,000 organizations in the enterprise and security sectors. "
target: Merced Systems, Inc.
Merced Systems provides Performance Management solutions that drive business execution in Sales and Service functions. Merced's performance management solutions help drive sales effectiveness, superior customer experience and operating efficiency across a range of vertical industries.
price ($mm)
$172
rev ($mm)
$55
EBITDA ($mm)
EV / rev
3.5x
EV / EBITDA
announced 9/19/2011 via PR Newswire

NICE Systems Ltd, will acquire Fizzback

synopsis: NICE Systems Ltd, the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, has reached an agreement to acquire Fizzback, introducing the most complete Customer Experience Management with the integration of revolutionary, real-time Voice of the Customer solution.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE Systems Ltd. is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. "
target parent: Advent Venture Partners LLP
target: Fizzback
Fizzback is a global provider of Voice of the Customer solutions, providing software solutions for Real-Time Customer Feedback that drive customer loyalty and employee performance. The Fizzback solution helps companies listen, respond and act in real-time to their customers' comments.
price ($mm)
$81
rev ($mm)
$20
EBITDA ($mm)
EV / rev
4.0x
EV / EBITDA
closed 7/15/2010 via PR Newswire

NICE Systems Ltd, acquired eglue Business Technologies, Inc.

synopsis: NICE Systems a leading global provider of intent-based solutions announced the acquisition of eglue, a leading provider of real-time decisioning and guidance solutions. NICE customers will benefit from the strategic expansion of the company's enterprise contact center and back office offering.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE Systems is the leading provider of Insight from Interactions(TM), offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. "
target: eglue Business Technologies, Inc.
eglue Business Solutions is a global provider of unique solutions that maximize the return on every customer interaction. The eglue solution impacts the bottom and top lines in the contact center by reducing operational expenses, generating new revenue and retaining customers, all in real time.
price ($mm)
$29
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/11/2010 via

NICE Systems Ltd, will acquire Orsus Solutions

synopsis: NICE Systems, a leading global provider of advanced solutions to enterprises and security organizations, announced the signing of a definitive agreement to acquire the security management solution assets of Orsus, a leading provider of Security Management Solutions.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE Systems is the leading provider of Insight from Interactions(TM), offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. "
target: Orsus Solutions
Orsus is a pioneer and market leader in the field of Situation Management – a comprehensive and unique approach that coordinates the interaction between people, technologies, and responses. Orsus is focused on developing software and services to bridge the gaps between human and physical resources.
price ($mm)
$19
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/31/2009 via PR Newswire

NICE Systems Ltd, will acquire Hexagon System Engineering, Ltd.

synopsis: NICE Systems Ltd., the global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, announced that it has signed a definitive agreement to acquire Hexagon System Engineering Ltd., an Israel-based company that provides cellular location tracking technology.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE Systems is the leading provider of Insight from Interactions(TM), offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. "
target: Hexagon System Engineering, Ltd.
Hexagon System Engineering, Ltd. is a vendor-independent engineering firm that specializes in development and marketing of software tools addressing various aspects of wireless systems: radio propagation, coverage optimization, network planning, deployment and operation.
price ($mm)
$7.77
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/31/2009 via PR Newswire

Actimize Inc., acquired Fortent, Inc.

synopsis: NICE Systems and Actimize, a NICE Systems Company, announced the signing and closing of a definitive agreement to acquire Fortent - a leading provider of analytics based Anti-Money Laundering and financial crime prevention software.
buyer parent: NICE Systems Ltd
buyer: Actimize Inc.
Actimize Inc. provides enterprise-wide software solutions for brokerage compliance, anti-money laundering, and fraud prevention for mid-sized and global financial institutions. It offers Risk Case Manager, which provides deployment, configuration, extensive investigation tools, and analytics. "
target parent: Warburg Pincus
target: Fortent, Inc.
Fortent delivers enterprise-wide risk and compliance solutions to financial institutions worldwide. With advanced monitoring and detection systems, Fortent provides anti-money laundering, Know Your Customer, and fraud detection capabilities that can be integrated into existing business practices.
price ($mm)
$74
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/17/2009 via PR Newswire

Actimize Inc., acquired Syfact International B.V.

synopsis: NICE Systems and Actimize, a NICE Systems Company, announced the acquisition of the assets of Syfact, a pioneer of enterprise investigative case management solutions. Syfact's expertise, technology and best practices will help Actimize customers further improve investigative operations, and reduce overall operational costs.
buyer parent: NICE Systems Ltd
buyer: Actimize Inc.
Actimize Inc. provides enterprise-wide software solutions for brokerage compliance, anti-money laundering, and fraud prevention for mid-sized and global financial institutions. It offers Risk Case Manager, which provides deployment, configuration, extensive investigation tools, and analytics. "
target: Syfact International B.V.
Syfact International B.V. provides investigative case management solutions, practices, and technologies. Its solutions include anti-money laundering, fraud, technology, and case studies. The company also provides migration and support services.
price ($mm)
$4.42
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/11/2011 via PR Newswire

MaxID Corp, will purchase Mobile Badge Management Suite from Enterprise Air, Inc.

synopsis: MaxID Corp, a leading provider of mobile identity solutions, has reached agreement to acquire Enterprise Air's Mobile Badge Management Manager (MBM) software Suite. The MBM product line offers seamless integration to the physical access system (PACS) of an organization and provides a secure "virtual door or turn style" for facilities.
buyer: MaxID Corp
MaxID Corp is a leading provider of identity and security solutions. It designs, manufactures, and sells identity management solutions for a mobile environment. "
seller: Enterprise Air, Inc.
The Mobile Badge Management Manager software Suite product line offers seamless integration to the physical access system (PACS) of an organization and provides a secure "virtual door or turn style" for facilities.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Matching Companies
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LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
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InteliWISE
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EBITDA ($mm)
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Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
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Ticker: TSE:3993
 
 
 
 
 
 
 
 
PKSHA Technology
PKSHA Technology
PKSHA Technology develops machine learning and deep learning area algorithm modules such as general-purpose dialog engine and area-specific image recognition engines. Their mission is to formulate future software, research and develop technology to enhance various software and hardware.
year
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$15.19
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Ticker: FSLY
 
 
 
 
 
 
 
 
Fastly
Fastly
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create digital experiences quickly, securely, and reliably by processing, serving, and securing its customers’ applications as close to their end-users as possible.
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Tanla Mobile
Tanla Mobile
Tanla is one of the largest cloud communication providers in the world. Tanla provides cloud solutions for messaging, voice, and IoT. Their solutions handle over 200 billion business communications annually. Tanla adopts cutting-edge technologies to meet the needs of a diverse clientele.
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Ticker: TSXV:STC
 
 
 
 
 
 
 
 
Sangoma Technologies Corp.
Sangoma Technologies Corp.
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$108.02
EBITDA ($mm)
$14.66
EBIT ($mm)
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Net Income ($mm)
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Employees
330
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Ticker: NasdaqCM:CXDO
 
 
 
 
 
 
 
 
Crexendo, Inc.
Crexendo, Inc.
Crexendo, Inc. is an award-winning premier provider of UCaaS (Unified Communications as a Service), call center, collaboration services, and other cloud business services that are designed to provide enterprise-class cloud services to any size business at affordable monthly rates.
year
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$15.79
EBITDA ($mm)
$1.31
EBIT ($mm)
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Net Income ($mm)
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Employees
56
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Ticker: ANY
 
 
 
 
 
 
 
 
Sphere3D
Sphere 3D Corp. delivers containerization, virtualization, and data management solutions via hybrid cloud, cloud and on-premise implementations. Sphere 3D has a strong portfolio of brands, HVE ConneXions and UCX ConneXions, dedicated to helping customers achieve their IT goals.
year
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EBITDA ($mm)
($4.91)
EBIT ($mm)
($5.79)
Net Income ($mm)
Employees
32
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Ticker: ZIXI
 
 
 
 
 
 
 
 
Zix Corporation
Zix Corporation is a security technology company that provides email encryption services, email data loss prevention and mobile applications designed to address the bring your own device corporate technology trend.
year
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$210.99
EBITDA ($mm)
$43.56
EBIT ($mm)
$11.82
Net Income ($mm)
Employees
566
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Ticker: TSE:4425
 
 
 
 
 
 
 
 
Kudan
Kudan
Japan-based Kudan is accelerating the evolution of Virtuality (AR/MR/VR)* and Robotics (automobile/drone/robot) by developing industry leading computer software algorithms classified as Artificial Perception.
year
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rev ($mm)
$2.31
EBITDA ($mm)
EBIT ($mm)
($0.74)
Net Income ($mm)
Employees
15
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Ticker: OM:SEYE
 
 
 
 
 
 
 
 
Smart Eye
Smart Eye
Smart Eye is a Swedish developer of AI-powered eye-tracking technology. Smart Eye's Driver Monitoring System (DMS) offers eye tracking software for integration in passenger cars and other vehicles to facilitate better safety and other functions that improve the user experience.
year
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EBITDA ($mm)
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EBIT ($mm)
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Net Income ($mm)
Employees
102
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Ticker: TNAV
 
 
 
 
 
 
 
 
TeleNav, Inc.
TeleNav, Inc.
Telenav, Inc. is a wireless location-based services company that provides services including global positioning system navigation, local search, automotive navigation solutions, mobile advertising, enterprise mobility and workflow automation.
year
2020
rev ($mm)
$243.32
EBITDA ($mm)
$5.97
EBIT ($mm)
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Net Income ($mm)
$6.36
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Ticker: CSCO
 
 
 
 
 
 
 
 
Cisco Systems, Inc.
Cisco Systems, Inc.
Cisco enables people to make powerful connections-whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible-providing easy access to information anywhere, at any time.
year
2021
rev ($mm)
$48,846.00
EBITDA ($mm)
$15,257.00
EBIT ($mm)
$13,548.00
Net Income ($mm)
$10,218.00
Employees
77500
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Ticker: NTAP
 
 
 
 
 
 
 
 
NetApp
NetApp
Leading organizations worldwide count on NetApp for software, systems and services to manage and store their data. Customers value their teamwork, expertise and passion for helping them succeed now and into the future.
year
2021
rev ($mm)
$5,744.00
EBITDA ($mm)
$1,104.00
EBIT ($mm)
$938.00
Net Income ($mm)
$730.00
Employees
11000
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Ticker: NICE
 
 
 
 
 
 
 
 
NICE Systems Ltd
NICE Systems Ltd
NICE Systems Ltd. is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including phone calls, mobile apps, emails, chat, social media, and video.
year
2021
rev ($mm)
$1,692.61
EBITDA ($mm)
$432.73
EBIT ($mm)
$249.83
Net Income ($mm)
$202.69
Employees
6383
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