Like Client Chat Live

closed 7/15/2021 via PR Newswire

Nexa, acquired Client Chat Live

synopsis: Nexa Receptionists Holdings LLC has acquired Client Chat Live, a full-service live chat and text company. The acquisition expands Nexa's tech-enabled and people-powered service offerings with Nexa Chat & Text, now bringing a full omnichannel solution to its call answering, inbound and outbound sales, and client and patient intake services.
buyer parent: Sunstone Partners
buyer: Nexa
Nexa is a leading provider of tech-enabled business services for companies of all sizes across the United States, helping them to grow and scale with expert-level call answering, inbound & outbound sales, live chat & text, and client & patient intake services. "
target: Client Chat Live
Client Chat Live is a full-service live chat and text company created by lawyers, for lawyers. Client Chat Live's features include custom chat icon and windows, custom chat scripts, 24/7 professional chat operators, live phone transfer, CRM integration, custom branding, and more,
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/6/2019 via PR Newswire

BV Investment Partners, acquired Intelliteach

synopsis: BV Investment Partners, a middle-market private equity firm focused on the business services, software and IT services sectors, announced that it has partnered with management to acquire Intelliteach, a leading, global provider of tech enabled, business process outsourcing solutions for law and accounting firms.
buyer: BV Investment Partners
BV Investment Partners is currently investing its ninth private equity fund. The firm is one of the oldest and most experienced sector-focused private equity firms in North America. The company actively targets investments in the business services and information technology services industries. "
target parent: Dominus Capital, L.P.
target: Intelliteach
Intelliteach is a leading global provider of intelligent outsourcing solutions to more than 300 firms in the legal and accounting markets. They provide secure, scalable solutions by best in class technology platforms and their multi service solutions help to position law firms for financial success.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/10/2020 via Company Press Release

RWS Holdings plc, acquired Iconic Translation Machines

synopsis: RWS Holdings plc, one of the world’s leading language, intellectual property support services and localization providers, announces the acquisitions of Iconic Translation Machines, Ltd. Iconic Translation Machines is a multi-award winning Neural Machine Translation provider who specialises in bespoke solutions for enterprise users.
buyer: RWS Holdings plc (AIM:RWS:$471.81)
Based in the UK, RWS is a leading provider of patent translations and one of the leading players in the provision of intellectual property support services and a market leader in life sciences translations and linguistic validation as well as a language service provider in other technical areas. "
target: Iconic Translation Machines
Iconic Translation Machines is a multi-award winning Neural Machine Translation provider who specialises in bespoke solutions for enterprise users. Iconic helps the world’s largest enterprises to adopt bespoke, secure AI-powered translation solutions.
price ($mm)
$10
rev ($mm)
$1
EBITDA ($mm)
$0
EV / rev
16.7x
EV / EBITDA
869.6x
closed 3/13/2019 via PR Web

Litigation Services, acquired Ballerini Court Reporters and Video Conferencing

synopsis: Litigation Services, headquartered in Las Vegas, Nevada has acquired Ballerini Court Reporters and Video Conferencing, a court reporting firm that is locally owned and operated, offering full court reporting, HD video services, electronic transcripts, and a repository accessible 24/7 via desktop or mobile device. They are based in San Diego, CA.
buyer: Litigation Services
Litigation Services creates exceptional value and cost-efficiency to its clients through centralized discovery management for complex litigation matters. The firm provides services that include document processing, court reporting, legal video, trial services, complex case management and more. "
target: Ballerini Court Reporters and Video Conferencing
Ballerini Court Reporters and Video Conferencing is a court reporting firm that is locally owned and operated, offering full court reporting, HD video services, electronic transcripts, and a repository accessible 24/7 via desktop or mobile device. They are based in San Diego, CA.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/1/2018 via PR Newswire

Netgain Technology, LLC, acquired Afinety, Inc.

synopsis: Netgain Technology, LLC, a leading provider of secure and specialized cloud services to highly regulated industries, has continued its aggressive nationwide expansion with the acquisition of Afinety, Inc., a rapidly growing and leading provider of cloud services and IT resources to law firms.
buyer parent: Bluff Point Associates
buyer: Netgain Technology, LLC
Netgain Technology, LLC, a secure and specialized cloud services and technology provider, was founded in 2000 and serves highly regulated mid-market organizations, nationwide. Netgain provides highly specialized services and solutions that simplify the cloud and take the pain out of IT. "
target: Afinety, Inc.
Afinety has been providing full range of IT services for small- and medium-sized businesses. Specializing in law firms, Afinety services include cloud and onsite network consultation, design, implementation, monitoring, system security, disaster recovery systems, training and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/11/2020 via BusinessWire

UnitedLex Corporation, purchased DSAI from Paul Hastings LLP

synopsis: UnitedLex, a technology and legal services company, announced the acquisition of Paul Hastings’ Data Science, Analysis, and Investigations (DSAI) team and its AI-empowered technology services group. Paul Hastings LLP is an international law firm with 22 offices worldwide.
buyer: UnitedLex Corporation
UnitedLex is a technology and legal services company committed to delivering full-scale Digital Legal Transformation. UnitedLex was founded with a singular mission to improve the performance of leading corporations, law firms, and academic institutions. "
seller: Paul Hastings LLP
The acquisition includes Paul Hastings’ Data Science, Analysis, and Investigations (DSAI) team and its AI-empowered technology services group. Paul Hastings LLP is an international law firm with 22 offices worldwide.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/10/2021 via BNC Analysis

Access Group, acquired Oosha

synopsis: Access, a leading provider of business management software in the UK, has acquired Oosha, one of the UK's leading providers of cloud and IT managed services to the Legal Sector. Oosha offers services for managed desktop, managed security, disaster recovery, and more.
buyer parent: TA Associates
buyer: Access Group
Access is a leading provider of business software to the UK mid-market. Their portfolio of solutions includes ERP, finance, HR, Payroll, recruitment, warehousing, business intelligence, professional service automation, manufacturing, and more. "
target: Oosha
Oosha is one of the UK's leading providers of cloud and IT managed services to the Legal Sector. Oosha provides digital workplace solutions that enable a more flexible and collaborative employee experience. They offer services for managed desktop, managed security, disaster recovery, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/15/2021 via PR Newswire

Nexa, acquired Client Chat Live

synopsis: Nexa Receptionists Holdings LLC has acquired Client Chat Live, a full-service live chat and text company. The acquisition expands Nexa's tech-enabled and people-powered service offerings with Nexa Chat & Text, now bringing a full omnichannel solution to its call answering, inbound and outbound sales, and client and patient intake services.
buyer parent: Sunstone Partners
buyer: Nexa
Nexa is a leading provider of tech-enabled business services for companies of all sizes across the United States, helping them to grow and scale with expert-level call answering, inbound & outbound sales, live chat & text, and client & patient intake services. "
target: Client Chat Live
Client Chat Live is a full-service live chat and text company created by lawyers, for lawyers. Client Chat Live's features include custom chat icon and windows, custom chat scripts, 24/7 professional chat operators, live phone transfer, CRM integration, custom branding, and more,
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/15/2021 via PR Newswire

Nexa, acquired Client Chat Live

synopsis: Nexa Receptionists Holdings LLC has acquired Client Chat Live, a full-service live chat and text company. The acquisition expands Nexa's tech-enabled and people-powered service offerings with Nexa Chat & Text, now bringing a full omnichannel solution to its call answering, inbound and outbound sales, and client and patient intake services.
buyer parent: Sunstone Partners
buyer: Nexa
Nexa is a leading provider of tech-enabled business services for companies of all sizes across the United States, helping them to grow and scale with expert-level call answering, inbound & outbound sales, live chat & text, and client & patient intake services. "
target: Client Chat Live
Client Chat Live is a full-service live chat and text company created by lawyers, for lawyers. Client Chat Live's features include custom chat icon and windows, custom chat scripts, 24/7 professional chat operators, live phone transfer, CRM integration, custom branding, and more,
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/15/2021 via PR Newswire

Nexa, acquired Client Chat Live

synopsis: Nexa Receptionists Holdings LLC has acquired Client Chat Live, a full-service live chat and text company. The acquisition expands Nexa's tech-enabled and people-powered service offerings with Nexa Chat & Text, now bringing a full omnichannel solution to its call answering, inbound and outbound sales, and client and patient intake services.
buyer parent: Sunstone Partners
buyer: Nexa
Nexa is a leading provider of tech-enabled business services for companies of all sizes across the United States, helping them to grow and scale with expert-level call answering, inbound & outbound sales, live chat & text, and client & patient intake services. "
target: Client Chat Live
Client Chat Live is a full-service live chat and text company created by lawyers, for lawyers. Client Chat Live's features include custom chat icon and windows, custom chat scripts, 24/7 professional chat operators, live phone transfer, CRM integration, custom branding, and more,
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/21/2012 via GlobeNewswire

Sykes Enterprises Inc., acquired Alpine Access, Inc.

synopsis: Sykes Enterprises, a global leader in providing outsourced customer contact management solutions and services in the BPO arena, announced that it has completed the acquisition of Alpine Access, Inc. Alpine Access® pioneered the employee-based virtual @home model in 1998 and has been redefining the contact center industry ever since.
buyer: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world. "
target: Alpine Access, Inc.
Alpine Access® pioneered the employee-based virtual @home model in 1998 and has been redefining the contact center industry ever since. They are a process-driven, technology-empowered services company focused on delivering improved customer satisfaction, loyalty and profitability for their clients.
price ($mm)
$150
rev ($mm)
$106
EBITDA ($mm)
EV / rev
1.4x
EV / EBITDA
closed 1/14/2016 via PR Newswire

Augeo Marketing, acquired Performance Plus Marketing

synopsis: Augeo, a North American leader in engagement marketing, customer and small business loyalty platforms, and employee incentive and recognition solutions, announced that it has completed the acquisition of Performance Plus Marketing, a successful loyalty platform provider and engagement agency based in Roswell, GA.
buyer: Augeo Marketing
Augeo, founded in 1998, is a nationally recognized leader in engagement, loyalty and incentive platforms with a focus on developing new solutions and innovative technology for clients and their customers. "
target: Performance Plus Marketing
Performance Plus Marketing (PPM) is a successful loyalty platform provider and engagement agency based in Roswell, GA. Founded in 1996, Performance Plus Marketing, LLC, designs and implements customized, creative solutions for a wide range of industries and companies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/3/2015 via PR Newswire

WellTok, Inc., acquired Silverlink Communications

synopsis: Welltok, a leading consumer health enterprise Platform as a Service company, announced its acquisition of Silverlink, a leading healthcare consumer communications company. Silverlink's expertise in behavioral science and consumer marketing helps guide consumers towards better health through multi-channel communications campaigns.
buyer: WellTok, Inc.
Welltok Inc., developer of the healthcare industry's first consumer enterprise platform, incentivize consumers to optimize their health. The CafeWell Health Optimization Platform organizes the growing spectrum of health improvement and condition management resources. "
target: Silverlink Communications
Silverlink's expertise in behavioral science and consumer marketing, coupled with their deep industry expertise and proprietary technology platform, helps guide consumers towards better health through multi-channel communication campaigns.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/24/2015 via BusinessWire

Xerox Corporation, will acquire RSA Medical

synopsis: Xerox, a global business services, technology and document management company, announced a definitive agreement to acquire RSA Medical, a leading provider of medical assessment and medical management for patients interacting with life and health insurance companies.
buyer: Xerox Corporation (XRX:$10,610.00)
Xerox is a global business services, technology and document management company helping organizations transform the way they manage their business processes and information. Headquartered in Norwalk, Conn., Xerox has more than 140,000 Xerox employees and do business in more than 180 countries. "
target: RSA Medical
RSA Medical is a leading provider of medical assessment and medical management for patients interacting with life and health insurance companies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/26/2020 via BNC Analysis

Primary Hosting, acquired Mobile Agent Now

synopsis: Primary Hosting, a cloud brokerage platform, has acquired Mobile Agent Now, a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
buyer: Primary Hosting
Primary Hosting is a cloud brokerage platform. Using their network of over 350+ carriers and suppliers, Primary Hosting’s platform enables businesses to find the right vendors, suppliers and carriers that meet their needs. The platform covers cloud hosting, telephony, marketing, and more. "
target: Mobile Agent Now
Mobile Agent Now is a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/4/2014 via BusinessWire

MasterCard Advisors, acquired 5one Marketing Limited

synopsis: MasterCard announced it has acquired 5one Marketing Limited, a global consultancy providing services, analysis and software to help retailers manage and grow their businesses. The company will be integrated into MasterCard Advisors, the professional services arm of MasterCard.
buyer parent: MasterCard Incorporated
buyer: MasterCard Advisors
MasterCard Advisors provides payments consulting, information, analytics, and customized services to financial institutions and their merchant partners worldwide. MasterCard Advisors helps clients maximize the value of their payments businesses. "
target parent: LaSer Group
target: 5one Marketing Limited
5one Marketing Limited is a global consultancy providing services, analysis and software to help retailers manage and grow their businesses. 5one enables swift implementation by customizing proven techniques to accelerate internal cross-functional alignment and external vendor partner collaboration.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/8/2018 via Company Press Release

SquareTrade, Inc., will acquire PlumChoice, Inc.

synopsis: SquareTrade, Inc., an Allstate Company that provides warranties and insurance coverage plans for electronics has agreed to acquire PlumChoice. PlumChoice is a leading provider of cloud and technical support services to consumers in small businesses.
buyer parent: The Allstate Corp.
buyer: SquareTrade, Inc.
SquareTrade, Inc. provides warranties and insurance coverage plans for electronics in the United States and internationally. They partnered with some of the largest, most sophisticated retailers (Amazon, Bose, Costco and Target to name a few) and are revolutionizing the global warranty industry. "
target: PlumChoice, Inc.
PlumChoice helps cloud and Internet of Things (IoT) service providers, IoT manufacturers, cloud solution providers and distributors deploy and sell support services that drive product adoption, resulting in greater market penetration.
price ($mm)
$30
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/28/2018 via Company Press Release

BoomTown, acquired Real Contact, LLC

synopsis: BoomTown, the leading sales and marketing platform for real estate professionals, is excited to announce the acquisition of Real Contact, a lead qualification service provider. Real Contact helps real estate agents and teams quickly respond to and engage with leads through their text messaging lead response services.
buyer: BoomTown
BoomTown exists to make real estate agents successful. 40k+ of the industry’s top professionals trust BoomTown to grow their real estate business with easy-to-use technology that creates opportunities and turns them into closings. "
target: Real Contact, LLC
Real Contact is a lead qualification service provider. Real Contact helps agents and teams quickly respond to and engage with leads through their text messaging lead response services. Run by real people who act as a branded extension of a real estate agent,
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/15/2017 via BusinessWire

WNS Global Services, acquired HealthHelp

synopsis: WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced it has acquired HealthHelp, an industry leader in care management. HealthHelp works closely with both payors and providers to help improve patient outcomes and drive long-term sustainable cost savings for the healthcare industry.
buyer: WNS Global Services (WNS:$585.82)
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods. "
target: HealthHelp
HealthHelp is an industry leader in care management, working closely with both payors and providers to help improve patient outcomes & drive long-term sustainable cost savings. Their solutions are powered by a scalable platform called ConsultTM, which processes its current assessments automatically.
price ($mm)
$95
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/15/2017 via BusinessWire

WNS Global Services, acquired HealthHelp

synopsis: WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced it has acquired HealthHelp, an industry leader in care management. HealthHelp works closely with both payors and providers to help improve patient outcomes and drive long-term sustainable cost savings for the healthcare industry.
buyer: WNS Global Services (WNS:$585.82)
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods. "
target: HealthHelp
HealthHelp is an industry leader in care management, working closely with both payors and providers to help improve patient outcomes & drive long-term sustainable cost savings. Their solutions are powered by a scalable platform called ConsultTM, which processes its current assessments automatically.
price ($mm)
$95
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/18/2016 via BusinessWire

Veronis Suhler Stevenson, purchased a minority stake in Connexion Point

synopsis: VSS, a private investment firm focused on the information, tech-enabled business services, healthcare IT, and education industries, announced its investment in Connexion Point, LLC. Connexion Point is a leading provider of technology-enabled healthcare services, specializing in communication lifecycle services for the healthcare industry.
buyer: Veronis Suhler Stevenson
Veronis Suhler Stevenson (VSS) is a leading private investment firm that invests in the information, business services, healthcare IT, education, media and marketing services industries in North America and Europe. "
target: Connexion Point
Connexion Point is a leading provider of technology-enabled healthcare services, specializing in communication lifecycle services for the healthcare industry. Connexion Point facilitates communication, throughout the lifecycle of the consumer, that connects the healthcare industry to their consumer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/20/2016 via Market Wire

GreatCall, Inc, acquired Healthsense, Inc.

synopsis: GreatCall Inc., the leader in connected health for active aging, has acquired Healthsense, the leading provider of passive remote monitoring services for the senior care continuum. Healthsense helps senior care providers reduce costs, increase independence, and enhance caregiver and senior experiences.
buyer: GreatCall, Inc
GreatCall is the leader in connected health for active aging. With health and safety solutions for older adults and their family caregivers, GreatCall’s innovative suite of easy-to-use mobile products and award-winning approach to customer care helps aging consumers live more independent lives. "
target: Healthsense, Inc.
Healthsense, the fastest growing provider of aging services technology, provides technology-enabled care solutions for the entire senior care continuum. Healthsense offers a full range of remote monitoring, emergency response, and wellness management solutions to senior care providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/15/2020 via BNC Analysis

Support Services Group, acquired Great Falls Marketing

synopsis: S2G-Maine, a wholly-owned subsidiary of Support Services Group, has acquired Great Falls Marketing (GFM), a Contact Center that specializes in Inbound Sales, Customer Service Support, Brand Ambassador Outbound Solutions. GFM also provides Fulfillment Services that support Direct Response, Retail, Online, Healthcare, and Technology Clients.
buyer: Support Services Group
Support Services Group is a high touch, BPO offering specialized support across various industries with 11 contact center locations across the U.S., Canada, and the Dominican Republic. Support Services Group focuses on People, Technology, and Solutions. "
target: Great Falls Marketing
Great Falls Marketing provides inbound sales, customer care, Brand Ambassador, and fulfillment service to its clients. The company is most notably recognized as a Direct to Consumer industry leading sales based contact center that achieves above average close rates.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/21/2019 via BusinessWire

Vision Integrated Graphics, acquired SourceLink, Inc.

synopsis: H.I.G. Capital is pleased to announce that its portfolio company, Vision Integrated Graphics Group LLC, has acquired SourceLink, a Direct Marketing agency headquartered in Chicago, Illinois that utilizes data intelligence and an omni-channel approach to maximize return on investment for clients through improved customer response and conversion.
buyer parent: H.I.G. Capital
buyer: Vision Integrated Graphics
Vision is a leading provider of tech-enabled, data-driven marketing solutions focused on customer acquisition and engagement for Fortune 1000 customers. The Company provides personalized, turnkey marketing solutions which generate high returns on investment. "
target parent: Aterian Investment Partners
target: SourceLink, Inc.
SourceLink is a Direct Marketing agency headquartered in Chicago, Illinois that utilizes data intelligence and an omni-channel approach to maximize return on investment for clients through improved customer response and conversion.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/21/2019 via GlobeNewswire

Solar Integrated Roofing Corporation, acquired Narrate

synopsis: Solar Integrated Roofing Corporation, an integrated solar and roofing installation company specializing in commercial and residential properties, has acquired Narrate, a company that believes in revolutionizing the call center and marketing industry with groundbreaking technology.
buyer: Solar Integrated Roofing Corporation (OTCPK:SIRC:$5.85)
Solar Integrated Roofing Corporation is an integrated solar and roofing installation company specializing in commercial and residential properties with a focus on acquisitions of like companies to build a footprint nationally. "
target: Narrate
Narrate believes in revolutionizing the call center and marketing industry with groundbreaking technology. Their lead generation services include a comprehensive consult to identify gaps and opportunities, resulting in a comprehensive report that includes a plan with timelines and cost analysis.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/28/2018 via BusinessWire

SYNNEX Corporation, will acquire Convergys Corporation

synopsis: Convergys Corporation, a global leader in customer experience outsourcing, announced that it has entered into a definitive agreement under which SYNNEX Corporation, a leading business process services company, will acquire Convergys.
buyer: SYNNEX Corporation (SNX:$19,113.52)
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, optimizing supply chains and providing outsourced services focused on customer relationship management. SYNNEX distributes a broad range of information technology systems and products. "
target: Convergys Corporation (CVG:$2,738.70)
Convergys Corporation is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies.
price ($mm)[EV]
$2,630 [$2,800]
rev ($mm)
$2,739
EBITDA ($mm)
$342
EV / rev
1.0x
EV / EBITDA
8.2x
closed 6/20/2018 via BNC Analysis

Prosprio, acquired Elev8 Media

synopsis: Prosprio, a private performance advertising network, has acquired Elev8 Media, a performance and results driven interactive advertising network in South Africa. Elev8 Media is a full service online ad network that specializes in CPA/CPL, and CPI offers. The company also offers call center lead generation, pay per call, and co-registration.
buyer: Prosprio
Prosprio is a private performance advertising network that works with publishers and advertisers to increase ROI through actionable results. Prosprio offers display marketing, email marketing, SEO marketing, social media marketing, pay per call, and more. "
target: Elev8 Media
Elev8 Media is a performance and results driven interactive advertising network in South Africa. They are a full service online ad network that specializes in CPA/CPL, and CPI offers. The company also offers call center lead generation, pay per call, and co-registration.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/3/2015 via Market Wire

Peak-Ryzex, acquired Manage Mobility

synopsis: Peak-Ryzex, Inc. announced that it has completed the acquisition of Manage Mobility. The company is an end-to-end provider of mobile procurement, logistics, and carrier management services and developer of the ManagedTel™ software platform.
buyer parent: Keystone Capital
buyer: Peak-Ryzex
Peak-Ryzex provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. "
target: Manage Mobility
Manage Mobility is an award-winning telecom management, mobile logistics and advisory firm built around innovation and expertise. Manage Mobility has provided its industry-leading solutions and value-added services to prestigious customers in the Government, Armed Forces, Enterprise, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/21/2015 via BusinessWire

Groupe Acticall, acquired SITEL Corporation

synopsis: Groupe Acticall, one of the largest Customer Relationship Management companies headquartered in France, announced that it has completed its acquisition of SITEL Worldwide Corporation, a global customer care provider headquartered in the United States. Acticall acquired 100 percent of the issued and outstanding stock of Sitel Worldwide.
buyer: Groupe Acticall
Acticall is an integrated value-added service group covering the full spectrum of Customer Relationship through its 5 subsidiaries: consultancy (Extens Consulting), training (Learning CRM), contact centers (Acticall Centres de Contacts), digital agency (The Social Client) and technology solutions. "
target parent: Onex Corporation
target: SITEL Corporation
SITEL is a leading global provider of outsourced customer support services. On behalf of many of the world's leading organizations, SITEL designs and improves customer contact models across its clients' customer acquisition, retention and development cycles.
price ($mm)[EV]
$830 [$1,576]
rev ($mm)
$1,439
EBITDA ($mm)
$118
EV / rev
1.3x
EV / EBITDA
15.4x

Like Client Chat Live


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Client Chat Live

Intelliteach

Iconic Translation Machines

Ballerini Court Reporters and Video Conferencing

Afinety, Inc.

Paul Hastings LLP

Oosha

read more

Client Chat Live

read more

Client Chat Live

read more

Client Chat Live

Alpine Access, Inc.

Performance Plus Marketing

Silverlink Communications

RSA Medical

Mobile Agent Now

5one Marketing Limited

PlumChoice, Inc.

Real Contact, LLC

HealthHelp

HealthHelp

Connexion Point

Healthsense, Inc.

Great Falls Marketing

SourceLink, Inc.

Narrate

Convergys Corporation

Elev8 Media

Manage Mobility

SITEL Corporation

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Teleperformance SA
Teleperformance SA
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services.
year
2020
rev ($mm)
$6,450.89
EBITDA ($mm)
$980.59
EBIT ($mm)
$658.70
Net Income ($mm)
$376.33
Employees
331065
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Ticker: SRCL
 
 
 
 
 
 
 
 
Stericycle, Inc.
Stericycle, Inc.
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions.
year
2018
rev ($mm)
$3,485.90
EBITDA ($mm)
$715.50
EBIT ($mm)
$459.60
Net Income ($mm)
Employees
22500
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Ticker: TSE:9715
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
year
2016
rev ($mm)
$1,981.09
EBITDA ($mm)
$102.87
EBIT ($mm)
$78.08
Net Income ($mm)
$42.23
Employees
16401
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Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
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Ticker: SYKE
 
 
 
 
 
 
 
 
Sykes Enterprises Inc.
Sykes Enterprises Inc.
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world.
year
2021
rev ($mm)
$1,756.98
EBITDA ($mm)
$198.28
EBIT ($mm)
$133.17
Net Income ($mm)
$67.49
Employees
61100
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Ticker: TSEC:5388
 
 
 
 
 
 
 
 
Sercom
Sercom
With experience, know how and commitment to results, Sercom since 1993, provides services in the areas of sales and contact center relationships. Sercom is based in Brazil and is recognized as a company committed to the results expected by its customers.
year
2019
rev ($mm)
$1,066.38
EBITDA ($mm)
$52.55
EBIT ($mm)
$36.15
Net Income ($mm)
$32.87
Employees
4021
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Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
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Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
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Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
2011
rev ($mm)
EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
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Ticker: SRT
 
 
 
 
 
 
 
 
StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment.
year
2017
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
29807
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Ticker: OTCPK:MHCC
 
 
 
 
 
 
 
 
Millennium Healthcare Solutions Inc.
Millennium Healthcare Solutions Inc.
Millennium Healthcare Inc. provides primary care physician practices, physician groups and healthcare facilities with medical devices focused on preventive care through early detection. The Company also provides advanced billing and coding services, and practice development and management services.
year
2015
rev ($mm)
$4.80
EBITDA ($mm)
($23.06)
EBIT ($mm)
($23.29)
Net Income ($mm)
Employees
6
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