Like PushPushGo

announced 7/21/2021 via Company Press Release

Vercom S.A., will acquire PushPushGo

synopsis: Vercom S.A., a Polish technology company providing cloud-based solutions in the CPaaS model, will acquire a 67.42% stake in PushPushGo, a Polish platform for sending automatic web push notifications. PushPushGo enables businesses to create and send automatic, fully personalized push notifications to their customers' desktop and mobile devices.
buyer: Vercom S.A. (WSE:VRC:$0.00)
Since 2005, Poland-based Vercom has been creating global cloud communication platforms (CPaaS) that enable companies to build and develop lasting relationships with recipients through multiple channels : communication : email, sms, push, instant messaging (OTT). "
target: PushPushGo
PushPushGo is a Polish platform for sending automatic web push notifications. PushPushGo enables businesses to create and send automatic, fully personalized push notifications to their customers' desktop and mobile devices. Their platform helps clients to generate more traffic and increase profits.
price ($mm)
$2.42*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2011 via BusinessWire

iTrackr Systems, Inc., will acquire RespondQ, LLC

synopsis: iTrackr Systems, Inc., an e-commerce software and services company, announced the signing of a Letter of Intent to acquire its largest customer, RespondQ, LLC, a Deerfield Beach, Florida based comprehensive solutions provider for chat technology and online sales personnel.
buyer: iTrackr Systems, Inc. (IRYS:$0.00)
iTrackr Systems, Inc. is an e-commerce software and services company that engages in the development, marketing, and commercialization of an online product and inventory search application for retailers and consumers. "
target: RespondQ, LLC
RespondQ helps e-commerce companies maximize their marketing dollars by providing a new channel for sales and lead generation, Chat, in a pay-for-performance model. RespondQ provides a comprehensive Chat solution that combines software, highly-trained sales agents and a pioneered Chat sales process.
price ($mm)
$0.85
rev ($mm)
$0
EBITDA ($mm)
EV / rev
2.0x
EV / EBITDA
closed 4/9/2021 via PR Web

Quiq Incorporated, acquired Snaps

synopsis: Quiq, a leading customer engagement provider used by many consumer brands to power digital customer conversations, has acquired Snaps, a New York-based company that specializes in Conversational AI and NLP-powered automation for Lane Bryant, Live Nation, General Assembly, Clairol, Nioxin, and others.
buyer: Quiq Incorporated
Quiq is the Digital Conversation company, enabling businesses to engage with customers across the most popular digital messaging channels. Quiq is enterprise-grade Saas software that supports SMS/text, Apple Business Chat, Google’s Business Messages, webchat, Facebook, Twitter, Chatbots, and more. "
target: Snaps
Snaps is a leading Conversational Automation Platform for eCommerce. Top eCommerce brands, including Lane Bryant, Live Nation, General Assembly, Clairol, Nioxin and others, use Snaps' enterprise solution to drive more revenue, improve agent efficiency, and increase customer satisfaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/28/2020 via PR Newswire

The Stage Fund, will acquire Needle

synopsis: reStage, a turnaround venture fund that invests in companies needing fresh operating expertise and capital, will acquire Needle, a technology company that provides live ecommerce chat staffed by passionate brand advocates. reStage will help Needle grow its unique offering that is increasingly relevant in the world of online-only engagement.
buyer: The Stage Fund
Stage is a private equity firm focused on acquiring controlling interests in companies undergoing a change in capital structure, operations, or growth. Stage's venture fund, reStage, offers early stage small and medium-sized enterprises the capital and expertise to rethink their approach to growth. "
target: Needle
Needle is a technology and service platform for e-commerce brands that utilize advocates for live chat and customer engagement. They provide everything an ecommerce business needs to bring personalized service and real conversations to the online shopping experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/10/2015 via Yahoo, Inc.

Internet Brands, Inc., acquired Ngage Live Chat

synopsis: Ngage Live Chat, a provider of live chat services to businesses across the United States, has been acquired by Internet Brands. By connecting its clients' businesses to prospective customers through live chat capabilities, Ngage offers companies an opportunity to increase web conversations and therefore profitability.
buyer parent: Kohlberg Kravis Roberts & Co.
buyer: Internet Brands, Inc. (:$107.45)
Headquartered in El Segundo, Calif., Internet Brands, Inc. is a fully integrated online media and software services organization focused on four high-value vertical categories: Automotive, Health, Legal and Home / Travel. "
target parent: Cloud[8]Sixteen Inc.
target: Ngage Live Chat
Founded in 2008, Ngage has helped companies turn their website visitors into pre-qualified contacts. By connecting its clients' businesses to prospective customers through live chat capabilities, Ngage offers companies an opportunity to increase web conversations and therefore profitability.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/3/2015 via PR Newswire

Interfacing Technologies, acquired HeyBubble

synopsis: Interfacing Technologies announced that it has acquired New York based HeyBubble Inc, an award-winning provider of web live chat software. The addition of HeyBubble's SAAS based sales and support live chat application strengthens Interfacing's portfolio by adding thousands of SMBs from diversified industries to its enterprise customer base.
buyer parent: Dempton Groupe Conseil
buyer: Interfacing Technologies
Headquartered in Montreal, Canada, Interfacing Technologies is recognized as a Business Process Management (BPM) marketplace leader. Their flagship software the Enterprise Process Center® provides the ability to document, analyze, improve, and govern process, risk and performance data. "
target: HeyBubble
HeyBubble helps organizations increase sales and improve online experience by tracking and monitoring website visitors and assisting them through the buying process. They are a live chat software provider with an easy to use interface, improving communication between website owners and visitors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/25/2019 via BNC Analysis

Haptik Infotech Pvt Ltd, acquired Buzzo.ai

synopsis: Haptik, a subsidiary of Reliance Industries, has acquired Mumbai-based conversational commerce start-up Buzzo.ai. Founded in 2016 by Anand Ramachandran and Vivek Arya, Buzzo.ai is a platform to create an expert advisor-like conversational shopping experience in any retail or e-commerce domains.
buyer parent: Reliance Industries Limited
buyer: Haptik Infotech Pvt Ltd
Aakrit Vaish and Swapan Rajdev founded Haptik in 2013, as a chat based virtual concierge mobile application. Haptik is one of the world's largest conversational AI platforms. It has processed more than 2 billion interactions till date, with a client list that includes Samsung, Coca-Cola, and more. "
target: Buzzo.ai
Founded in 2016 by Anand Ramachandran and Vivek Arya, Buzzo.ai is a platform to create an expert advisor-like conversational shopping experience in any retail or e-commerce domains.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/4/2019 via BNC Analysis

Bambuser Ab, will acquire Viddget AB

synopsis: Bambuser, a Swedish software company that offers B2B solutions for live video, will acquire Viddget AB, a unique video chat solution in Sweden. Viddget enables companies to communicate with their customers in a more humanized and personalized manner through an easy-to-use video chat solution.
buyer: Bambuser Ab (OM:BUSER:$7.34)
Bambuser is a Swedish software company that offers B2B solutions for live video. Bambuser allows users to effortlessly create engaging experiences in any app using their developer-friendly tools and fully managed live video platform. "
target: Viddget AB
Viddget is a unique video chat solution in Sweden. Viddget enables companies to communicate with their customers in a more humanized and personalized manner through an easy-to-use video chat solution, resulting in more satisfied customers and increased sales.
price ($mm)
$0.12
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2019 via BNC Analysis

Square, Inc., acquired Eloquent Labs Inc

synopsis: Square, a company that creates tools that help sellers of all sizes start, run, and grow their businesses, has acquired conversational artificial intelligence startup Eloquent Labs to help its merchants improve customer service.
buyer: Square, Inc. (NYSE:SQ:$13,173.74)
Square creates tools that help sellers of all sizes start, run, and grow their businesses. Square's point-of-sale service offers tools for every part of running a business, from accepting credit cards and tracking inventory, to real-time analytics and invoicing. "
target: Eloquent Labs Inc
Eloquent Labs brings cutting edge conversational artificial intelligence to enterprises. They replace live chat customer support agents, specifically targeted at eCommerce companies, with fully autonomously AI agents that can hold natural and conversational dialogs with customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 2/12/2019 via Company Press Release

Sumup, will acquire Shoplo

synopsis: Shoplo announced that they are joining forces with SumUp and have entered into a definitive agreement to be acquired. SumUp is an international FinTech company, that simplifies card payment processing. Shoplo is an e-commerce hub that offers three powerful tools; online store, multichannel selling and customer support.
buyer: Sumup
SumUp is the leading mobile point-of-sale company and is set to empower the world to accept card payments. With SumUp, merchants can accept credit and debit cards, using their smartphones or tablets, in a simple, secure and cost-effective way. "
target: Shoplo
Shoplo is an e-commerce hub that offers three powerful tools; online store, multichannel selling and customer support. It allows clients to grow their brands in the palm of their hands with an online platform and also an app.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/16/2016 via BusinessWire

Nuance Communications, Inc., acquired TouchCommerce

synopsis: Leading provider of voice and language solutions, Nuance Communications, Inc. announced that it has closed the acquisition of TouchCommerce, a technology partner and leader in digital customer service and engagement solutions. TouchCommerce’s customer engagement cloud platform increases eCommerce sales and improves the customer service experience.
buyer: Nuance Communications, Inc. (NUAN:$1,463.14)
Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. "
target: TouchCommerce
TouchCommerce provides market leading brands with award-winning omni-channel solutions to engage their customers on any device through online chat, guides, personalized content, and other automated tools, resulting in enhanced customer experience, increased revenue and reduced support costs.
price ($mm)
$215
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2014 via BusinessWire

Zendesk, acquired Zopim

synopsis: Zendesk, Inc., a company that provides a customer service platform designed to bring organizations and their customers closer together, announced that it has acquired Zopim Technologies Pte Ltd, a Singapore-based leading provider of live chat software, to expand the chat capabilities of its customer service platform.
buyer: Zendesk (ZEN:$650.44)
Zendesk is a cloud-based customer service platform. It is designed to be easy to use, easy to customize, and easy to scale. With more than 40,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. "
target: Zopim
Zopim Live Chat is an award winning web app that helps connect businesses with their website visitors. It enhances the customer service experience for visitors by being there to chat when they need help. It gives the insights businesses need and lets them see who's surfing their site in real time.
price ($mm)
$16
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/24/2011 via BNC Analysis

Tar Heel Capital, acquired LiveChat

synopsis: Tar Heel Capital has backed a management led-buyout of LiveChat which gives the company’s founders a 60% stake. With unique chat invitation triggers and visitor behavior monitoring, LiveChat is the only chat solution on the market designed to help businesses make money, not just communicate.
buyer: Tar Heel Capital
Tar Heel Capital manages private equity funds, investing in companies to allow them to further develop, leading to institutional investment or IPO. The fund focuses on companies with large expansion capacity and projects with unique technology and knowledge. "
target parent: Naspers Ltd.
target: LiveChat
LiveChat is a real-time, live-chat software tool that helps ecommerce companies create a new sales channel with superior online support. Its products are simple to use, integrate, and customize so companies can quickly start increasing sales and monitoring website visitor behavior.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/14/2016 via GlobeNewswire

Atlassian Pty Ltd., acquired StatusPage

synopsis: Atlassian Corporation Plc, a leading provider of team collaboration and productivity software, announced the acquisition of StatusPage, a fast-growing status and incident communication platform that enables companies to share real-time status for cloud services with external customers and internal employees
buyer: Atlassian Pty Ltd. (TEAM:$1,802.92)
Atlassian provides software development and collaboration tools to help teams conceive, plan, build and launch great products. Organizations use Atlassian's issue tracking, collaboration and software development tools to work and deliver quality results on time and more efficiently. "
target: StatusPage
StatusPage is the leading status and incident communication platform. Thousands of customers around the world from small startups to market leaders use StatusPage to provide real-time status updates for internal and external facing cloud services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/26/2018 via BNC Analysis

Ocom B.V., acquired SynEdge Luxembourg S.A.

synopsis: Ocom, the leading Internet service provider in Europe, has announced the acquisition of a majority stake in SynEdge, a provider of Next Generation CDN (Content Delivery Network) services, from POST Capital, the investment arm of POST Luxembourg. 
buyer: Ocom B.V.
Ocom is Europe's leading internet services company. Ocom and its subsidiaries are part of the experience of millions of internet users around the world every day. Companies trust our companies to bring content to end users in a reliable fashion. "
target parent: POST Luxembourg
target: SynEdge Luxembourg S.A.
SynEdge is the next generation content delivery network designed for the mobile world. SynEdge has developed and operates a fast, global content delivery network with focus on mobile devices, extensive (real-time) performance reporting and security services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/1/2012 via Market Wire

Cisco Systems, Inc., acquired ClearAccess, Inc.

synopsis: Cisco announced the completion of the acquisition of privately held ClearAccess, a Vancouver, Wash. based company that provides TR-069-based software to service providers for the provisioning and management of residential and mobile devices. This acquisition includes ClearAccess' software business and talent.
buyer: Cisco Systems, Inc. (CSCO:$48,846.00)
Cisco Systems, Inc. is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Dominating the market for Internet protocol-based networking equipment, Cisco provides routers and switches used to direct data, voice, and video traffic. "
target: ClearAccess, Inc.
ClearAccess provides TR-069-based software to service providers for the provisioning and management of residential and mobile devices. ClearAccess offers customer premise equipment management solutions for automatic subscriber activation, remote CPE management, and incremental revenue streams.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/23/2010 via paidContent.org

Tencent Holdings Ltd., acquired Comsenz, Inc.

synopsis: Tencent, the Chinese internet company behind IM service and portal QQ, has bought up Comsenz, a Googlebacked company which is behind the Discuz online discussion board platform, which is extremely popularin China, among other community products.
buyer: Tencent Holdings Ltd. (SEHK:700:$78,710.17)
Tencent provides value-added Internet, mobile and telecom services and online advertising under the strategic goal of providing users with "one-stop online lifestyle services." "
target: Comsenz, Inc.
Comsenz is a China-based provider of bulletin board and social networking software.
price ($mm)
$43
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/26/2021 via GlobeNewswire

Thomas H. Lee Partners, L.P., acquired Bazaarvoice, Inc.

synopsis: Bazaarvoice, Inc., the leading provider of product reviews and user-generated content (UGC) solutions, announced a majority investment from Thomas H. Lee Partners, L.P., a premier private equity firm investing in growth companies.
buyer: Thomas H. Lee Partners, L.P.
Thomas H. Lee Partners is a premier private equity firm investing in middle market growth companies, headquartered primarily in North America, exclusively in four sectors: Consumer, Financial Services, Healthcare, and Technology & Business Solutions. "
target parent: Marlin Equity Partners
target: Bazaarvoice, Inc. (BV:$206.30)
Bazaarvoice helps brands and retailers find and reach consumers. Each month in the Bazaarvoice Network, more than one-half billion consumers view and share authentic consumer-generated content (CGC), including ratings and reviews and curated visual content, across 5,000 brand and retail websites.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/20/2018 via PR Newswire

Think3, acquired My Alerts

synopsis: Think3, a private equity fund designed to help SaaS founders become successful, has acquired MyAlerts Inc., an e-commerce marketing platform used by top retail and consumer sites to capture purchase intent, driving consumers back to sites at a rate of 5-10 times and converting browsers into buyers.
buyer parent: ESW Capital, LLC
buyer: Think3
Think3 is a $1 billion private equity fund designed to enable SaaS founders to take more shots on goal. They purchase SaaS companies and enable a unique transition process that empowers founders and their teams to then launch their next startup. "
target: My Alerts
MyAlerts helps sites to drive higher customer engagement by allowing customers to personalize the alerts and updates they want on any site. This puts the customer at the center of any sites marketing relationship by allowing them to identify the brands, categories and products they intend to buy.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/9/2020 via Company Press Release

HaiVision Network Video, acquired Teltoo S.L.

synopsis: Haivision, a leader in video streaming solutions, announced the acquisition of Teltoo (US) Inc., a key technology innovator for peer-to-peer (P2P) and WebRTC enabled real-time video delivery.  The acquisition firmly extends Haivision’s expertise in cloud-connected live video from contribution and distribution, now through to delivery.
buyer: HaiVision Network Video
Montreal-based Haivision is the leader in live video streaming technologies, providing more than 25,000 organizations globally with video solutions that help them stream broadcast-quality, low-latency video from anywhere. "
target: Teltoo S.L.
Teltoo (US) Inc. is a key technology innovator for peer-to-peer (P2P) and WebRTC enabled real-time video delivery. Teltoo’s technology incorporates P2P, WebRTC, and advanced real-time network analytics to optimize video delivery for operators, media companies, and enterprises.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/21/2021 via Company Press Release

Vercom S.A., will acquire PushPushGo

synopsis: Vercom S.A., a Polish technology company providing cloud-based solutions in the CPaaS model, will acquire a 67.42% stake in PushPushGo, a Polish platform for sending automatic web push notifications. PushPushGo enables businesses to create and send automatic, fully personalized push notifications to their customers' desktop and mobile devices.
buyer: Vercom S.A. (WSE:VRC:$0.00)
Since 2005, Poland-based Vercom has been creating global cloud communication platforms (CPaaS) that enable companies to build and develop lasting relationships with recipients through multiple channels : communication : email, sms, push, instant messaging (OTT). "
target: PushPushGo
PushPushGo is a Polish platform for sending automatic web push notifications. PushPushGo enables businesses to create and send automatic, fully personalized push notifications to their customers' desktop and mobile devices. Their platform helps clients to generate more traffic and increase profits.
price ($mm)
$2.42*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/21/2021 via Company Press Release

Vercom S.A., will acquire PushPushGo

synopsis: Vercom S.A., a Polish technology company providing cloud-based solutions in the CPaaS model, will acquire a 67.42% stake in PushPushGo, a Polish platform for sending automatic web push notifications. PushPushGo enables businesses to create and send automatic, fully personalized push notifications to their customers' desktop and mobile devices.
buyer: Vercom S.A. (WSE:VRC:$0.00)
Since 2005, Poland-based Vercom has been creating global cloud communication platforms (CPaaS) that enable companies to build and develop lasting relationships with recipients through multiple channels : communication : email, sms, push, instant messaging (OTT). "
target: PushPushGo
PushPushGo is a Polish platform for sending automatic web push notifications. PushPushGo enables businesses to create and send automatic, fully personalized push notifications to their customers' desktop and mobile devices. Their platform helps clients to generate more traffic and increase profits.
price ($mm)
$2.42*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/7/2021 via BNC Analysis

Vercom S.A., acquired FreshMail

synopsis: Vercom has finalized the purchase of 100 percent shares in FreshMail. Based in Poland, the FreshMail Team has been transforming email into a powerful marketing channel for businesses, entrepreneurs and agencies across the globe.
buyer: Vercom S.A. (WSE:VRC:$0.00)
Since 2005, Poland-based Vercom has been creating global cloud communication platforms (CPaaS) that enable companies to build and develop lasting relationships with recipients through multiple channels : communication : email, sms, push, instant messaging (OTT). "
target: FreshMail
Based in Poland, the FreshMail Team has been transforming email into a powerful marketing channel for businesses, entrepreneurs and agencies across the globe. Every day FreshMail works towards making FreshMail the friendliest, and most powerful email marketing campaign solution in the world.
price ($mm)
$7.23
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/21/2021 via Company Press Release

Vercom S.A., will acquire PushPushGo

synopsis: Vercom S.A., a Polish technology company providing cloud-based solutions in the CPaaS model, will acquire a 67.42% stake in PushPushGo, a Polish platform for sending automatic web push notifications. PushPushGo enables businesses to create and send automatic, fully personalized push notifications to their customers' desktop and mobile devices.
buyer: Vercom S.A. (WSE:VRC:$0.00)
Since 2005, Poland-based Vercom has been creating global cloud communication platforms (CPaaS) that enable companies to build and develop lasting relationships with recipients through multiple channels : communication : email, sms, push, instant messaging (OTT). "
target: PushPushGo
PushPushGo is a Polish platform for sending automatic web push notifications. PushPushGo enables businesses to create and send automatic, fully personalized push notifications to their customers' desktop and mobile devices. Their platform helps clients to generate more traffic and increase profits.
price ($mm)
$2.42*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/6/2020 via PR Newswire

AVC Technologies, will acquire Kandy Communications

synopsis: American Virtual Cloud Technologies, Inc. will acquire Kandy Communications, an industry-leading, multi-tenant, scalable cloud communications platform. The acquisition will combine AVCtechnologies' customer service with Kandy's proprietary platform to provide a best-in-class, end-to-end communication experience for channel partners and end users.
buyer: AVC Technologies (WRLS:$0.00)
AVCtechnologies makes comprehensive and innovative cloud-based UCaaS (Unified Communications as a Service), Cybersecurity, and IT solutions simple for over 900 enterprise customers, including 350+ managed service clients. "
target parent: Ribbon Communications Inc.
target: Kandy Communications
Kandy, a division of Ribbon, is a cloud-based, real-time communications platform offering proprietary UCaaS (Unified Communications as a Service), CPaaS (Communications Platform as a Service), and CCaaS (Contact Center as a Service) capabilities.
price ($mm)
$59
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/8/2015 via BusinessWire

Sprinklr, acquired Get Satisfaction

synopsis: Sprinklr, Inc. announced the acquisition of Get Satisfaction, an online customer community platform. Get Satisfaction is one of the industry’s largest online community platform providers. It helps companies provide modern, responsive, and cost effective customer support, while seeking customer feedback and ideas.
buyer: Sprinklr
Sprinklr is the most complete enterprise social media management technology in the world, purpose-built for large companies to drive business outcomes and manage customer experiences across all touch points. Sprinklr provides fully integrated social experience management software. "
target: Get Satisfaction
Get Satisfaction provides an online community platform connecting companies with customers to foster relationships that unlock new value for both sides. Companies such as General Electric, P&G, Target, Kellogg’s, ADP, and Sonos to SugarCRM and Prezi rely on Get Satisfaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/26/2013 via Market Wire

Aspect Software, acquired Voxeo Corporation

synopsis: Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, announced it has completed the acquisition of Voxeo Corporation, a provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a platform provider for Communications Enabled Business Processes.
buyer: Aspect Software
Aspect Software is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. "
target: Voxeo Corporation
Voxeo Corporation is the leading provider of standards-based, hosted, and customer premise interactive voice response (IVR) solutions to Fortune 500 and other innovative companies.
price ($mm)
$145
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/21/2021 via PR Newswire

LivePerson, Inc., acquired E-bot7

synopsis: LivePerson, Inc., a global leader in conversational AI, has acquired e-bot7, a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
buyer: LivePerson, Inc. (LPSN:$396.42)
LivePerson is a global leader in conversational AI. LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Their AI-powered conversational cloud makes it easy for consumers to ask questions and make purchases in the messaging channels they use every day. "
target: E-bot7
e-bot7 is a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/15/2021 via BNC Analysis

LeadDesk Oy, acquired GetJenny

synopsis: LeadDesk, a European SaaS contact centre software vendor, has acquired GetJenny Ltd, a Finnish company specialized in automating customer service with AI. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
buyer: LeadDesk Oy (HLSE:LEADD:$16.30)
LeadDesk is a Finnish software company operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for high volume sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics. "
target: GetJenny
GetJenny is a Finnish company specialized in automating customer service with artificial intelligence. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
price ($mm)
$7.00
rev ($mm)
$2
EBITDA ($mm)
$0
EV / rev
4.2x
EV / EBITDA
21.1x
closed 5/20/2021 via PR Newswire

TeamSupport, acquired SnapEngage, LLC

synopsis: TeamSupport, a B2B customer support and success software company, has acquired SnapEngage, a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads and lower cost per interaction.
buyer: TeamSupport
TeamSupport is an award-winning customer support software company purpose built for B2B software and technology companies. TeamSupport provides a comprehensive suite of post-sale customer support and customer success solutions that enable teams to work together to solve customer issues. "
target: SnapEngage, LLC
SnapEngage is a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads, increase CSAT/NPS and lower cost per interaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/12/2021 via Company Press Release

Appier, will acquire BotBonnie

synopsis: Appier announced the acquisition of BotBonnie, an automated conversational engagement service company. BotBonnie uses a SaaS platform to create chatbots for companies with multiple online communication channels to strengthen online interaction with customers.
buyer: Appier (TSE:4180:$81.82)
Appier is a technology company in Taiwan that provides artificial intelligence (AI) platforms to help enterprises solve their most challenging business problems. Their AIXON platform uses machine learning and AI to turn data into insights to help businesses find and grow their target audience. "
target: BotBonnie
BotBonnie is an automated conversational engagement service company. BotBonnie uses a SaaS platform to create chatbots for companies with multiple online communication channels to strengthen online interaction with customers. Based in Taiwan, BotBonnie provides services for international brands.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/28/2021 via BNC Analysis

Lime Technologies AB, will acquire Userlike

synopsis: Lime Technologies AB, a Nordic provider of CRM solutions, will acquire Userlike UG, a leading provider of customer messaging solutions in Germany. Userlike offers a SaaS-based live chat software solution that helps businesses to win and nurture customers across messaging channels.
buyer parent: Monterro
buyer: Lime Technologies AB (OM:LIME:$41.02)
Lime helps businesses all over the Nordics to become better at customer care. The company develops and sells digital products for ”Customer Relationship Management”, development and management of customer relationships. Lime was founded in 1990 and has 220 employees. "
target: Userlike
Userlike is a leading provider of customer messaging solutions in Germany. Userlike offers a SaaS-based live chat software solution that helps businesses to win and nurture customers across messaging channels. Their software offers solutions for website chat, chatbots, customer messaging, and more.
price ($mm)
$24*
rev ($mm)
$4
EBITDA ($mm)
EV / rev
6.9x
EV / EBITDA
announced 4/21/2021 via PR Newswire

Triller, Inc., will acquire Amplify.ai

synopsis: Triller, an AI-powered music video app, will acquire Amplify.ai, a global leader in Conversational AI and brand amplification. Amplify.ai offers a comment moderation solution for Facebook and Instagram that delivers real-time comment analysis. They enable brands to engage customers in personalized conversations across the customer journey.
buyer parent: Proxima Media
buyer: Triller, Inc.
Triller is an AI-powered music video app. Triller allows users to create professional-looking videos in a matter of seconds. The app provides over 100 video filters and makes it easy to create and share videos through various social media channels. "
target: Amplify.ai
Amplify.ai is a global leader in Conversational AI and brand amplification. Amplify.ai offers a comment moderation solution for Facebook and Instagram that delivers real-time comment analysis. They enable brands to engage customers in personalized conversations across the customer journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/31/2021 via BNC Analysis

MessageBird, acquired 24sessions

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired 24sessions, a video-first customer engagement platform in the Netherlands. 24sessions enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: 24sessions
24sessions is a video-first customer engagement platform in the Netherlands. 24sessions helps businesses to personally connect with their customers via video. Their platform enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/16/2020 via BNC Analysis

D1 Brazil, acquired Smarkio

synopsis: D1, a customer experience management platform in Brazil, has acquired Smarkio, a multi-channel marketing automation software solution in Brazil and Portugal. Smarkio's cloud-based solution automates communication between brands and their consumers. Their platform uses AI and chatbots to help brands improve their customer service.
buyer: D1 Brazil
D1 is a customer experience management platform in Brazil. D1 allows companies to create documents, design journeys, and monitor the performance of their communications and customer engagement. Their platform helps brands to save money and focus on their most efficient communication channels. "
target: Smarkio
Smarkio is a multi-channel marketing automation software solution in Brazil and Portugal. Smarkio's cloud-based solution automates communication between brands and their consumers. Their platform uses AI and chatbots to help brands improve their customer service.
price ($mm)
$15
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/7/2020 via PR Newswire

Ruby Receptionists, acquired Pure Chat

synopsis: Ruby, the premier provider of live virtual receptionist and chat services for small businesses, is pleased to announce the acquisition of Pure Chat. Based in Scottsdale, Arizona, Pure Chat provides live self-chat software as well as an AI-powered chat technology called Artibot.
buyer parent: Updata Partners
buyer: Ruby Receptionists
Ruby® cultivates great relationships for more than 10,000 businesses and their customers. Their proprietary, leading-edge technology empowers live virtual receptionists to deliver personalized experiences while allowing business owners to spend more time serving customers and growing their business."
target: Pure Chat
Pure Chat was born with a simple premise: to help entrepreneurs and small teams have better conversations with leads and customers. Since launching in 2012, small businesses have generated over three million chats on the Pure Chat platform.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/29/2020 via PR Newswire

Zenvia Mobile e Serviços Digitais S.A., acquired Sirena

synopsis: Zenvia, a technology company that simplifies the relationship between companies and consumers, announces the acquisition of Sirena, a startup that offers communication solution for sales teams via WhatsApp. With the deal, the Brazilian company starts operating throughout Latin America, with offices in the USA, Argentina, Brazil and Mexico.
buyer: Zenvia Mobile e Serviços Digitais S.A.
Zenvia, driven by the purpose of Simplifying the World, enables 8,000 companies to simplify the experience of 200 million people through its Communication Platform. Zenvia's innovative technology allows it to adopt channels such as WhatsApp, SMS and Voice at any time during the customer's journey. "
target: Sirena
Sirena helps organizations to simplify communication via WhatsApp with their customers. Sirena's technology allows centralizing WhatsApp communication for sales teams, automating part of the consumer journey through bots, and broadcasting value notifications to the end customer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/24/2020 via PR Newswire

CloudEngage, acquired AnswerDash

synopsis: CloudEngage, the world's most intuitive web personalization platform, today announced the acquisition of AnswerDash, a leading provider of AI powered self-service support and ecommerce solutions. The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time.
buyer: CloudEngage
CloudEngage provides the world's most intuitive personalization ecosystem at an industry-best price. CloudEngage helps organizations deliver unique and tailored experiences to their web visitors, significantly increasing conversion rates. "
target: AnswerDash
The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time, on websites, mobile apps or chat. AnswerDash integrates with the most popular knowledge bases and ticketing systems, including Freshdesk, and Salesforce.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/26/2020 via BNC Analysis

CM Telecom, will acquire CX Company

synopsis: CM.com, a global Conversational Commerce platform, will acquire CX Company, a Dutch cloud-based digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI).
buyer: CM Telecom (ENXTAM:CMCOM:$167.32)
Netherlands-based CM provides Conversational Commerce services from its cloud platform that connects enterprises and brands to the mobile phones of consumers worldwide. CM is also a licensed Payment Service Provider, offering card payments, domestic payment methods, and integrated payment methods. "
target: CX Company
Netherlands-based CX Company is a European leader in Conversational AI, Virtual Assistant, and Chatbots. CX Company helps its clients with personalized and automated conversations that drive improved customer experience and increase self-service rates.
price ($mm)
$17
rev ($mm)
$7
EBITDA ($mm)
EV / rev
2.5x
EV / EBITDA
announced 3/19/2020 via Company Press Release

Sinch AB, will acquire Chatlayer bvba

synopsis: Sinch AB, a global leader in cloud communications for mobile customer engagement, will acquire Chatlayer BV. Founded in Antwerp in early 2018, ChatLayer.ai is a cloud-based software platform that lets businesses create multi-lingual chatbots and voicebots using Artificial Intelligence (AI) and Natural Language Understanding (NLU).
buyer: Sinch AB (OM:SINCH:$1,178.73)
Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video. "
target: Chatlayer bvba
Founded in 2018, Chatlayer is a platform to build high-performing chat- and voicebots that work in 100+ languages. Its custom-built AI ensures superior Natural Language Understanding and provides business users with actionable insights and advice on how to improve bot performance.
price ($mm)
$7.81
rev ($mm)
$1
EBITDA ($mm)
EV / rev
8.6x
EV / EBITDA
closed 2/27/2020 via BNC Analysis

Freshworks Inc., acquired AnswerIQ

synopsis: Freshworks has acquired AnswerIQ, a Seattle-area that sells AI-powered customer service software. San Mateo, Calif.-based Freshworks also sells customer service products, and the acquisition will complement its existing platform. AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: AnswerIQ
AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/28/2020 via BusinessWire

ServiceNow, will acquire Passage AI

synopsis: ServiceNow announced it has signed an agreement to acquire Passage AI, a Mountain View, Calif.-based natural language understanding and processing platform that can be used to create a deep conversational interface for any website or business. Customers can use this interface to get automated responses to their questions about products or service.
buyer: ServiceNow (NYSE:NOW:$4,833.48)
ServiceNow's cloud-based platform and solutions deliver digital experiences that help people do their best work. Their applications automate, predict, digitize, and optimize business processes and tasks, across IT, Customer Service, Security Operations, and Human Resources. "
target: Passage AI
Passage AI is a Mountain View, Calif.-based natural language understanding and processing platform that can be used to create a deep conversational interface for any website or business. Customers can use this interface to get automated responses to their questions about products or service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via BusinessWire

LiveVox, Inc., acquired Teckst

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber).
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target: Teckst
Founded in 2014, Teckst enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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