Like ScopeAI

closed 8/31/2021 via BNC Analysis

Observe.AI, acquired ScopeAI

synopsis: Observe.AI, a provider of a platform for analyzing data generated by call centers, revealed it has acquired ScopeAI, which makes tools that automatically extract insights from customer conversations across chat, email, and social media networks.
buyer: Observe.AI
Observe.AI is a provider of a platform for analyzing data generated by call centers. Observe.AI provides everything needed to analyze interactions, evaluate performance, and coach hard-working teams in one place. "
target: ScopeAI
ScopeAI makes tools that automatically extract insights from customer conversations across chat, email, and social media networks. ScopeAI tracks product feedback from customer conversations using NLP (natural language processing).
price ($mm)
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closed 10/27/2021 via PR Newswire

Talkwalker Inc., acquired discover.ai

synopsis: Talkwalker, a leading consumer intelligence company, announced that it has acquired discover.ai, an agile consumer and cultural insight platform. discover.ai combines the power of machine learning with human expertise to unearth valuable insights.
buyer parent: Marlin Equity Partners
buyer: Talkwalker Inc.
Talkwalker is the #1 Consumer Intelligence Acceleration platform for brands to drive business impact. Talkwalker Activate professional services team can augment, accelerate, or fully service brands' insights needs to increase their ROI from the Talkwalker platform. "
target: discover.ai
discover.ai is an agile consumer and cultural insight platform. discover.ai has already helped some of the world's largest brands with 800+ insights projects across 30 countries. discover.ai combines the power of machine learning with human expertise to unearth valuable insights.
price ($mm)
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closed 10/14/2021 via BusinessWire

Alation, acquired Lyngo Analytics

synopsis: Alation Inc., the leader in enterprise data intelligence solutions, announced the acquisition of Lyngo Analytics, a Los Altos, Calif.-based data insights company. Lyngo Analytics uses a natural language interface to empower users to discover data and insights by asking questions using simple, familiar business terms.
buyer: Alation
Alation is the leader in enterprise data intelligence solutions including data search & discovery, data governance, data stewardship, analytics, and digital transformation. Alation’s initial offering dominates the data catalog market. "
target: Lyngo Analytics
Lyngo Analytics is a Los Altos, Calif.-based data insights company. Lyngo Analytics uses a natural language interface to empower users to discover data and insights by asking questions using simple, familiar business terms.
price ($mm)
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closed 6/15/2021 via GlobeNewswire

DISQO, acquired Verto

synopsis: Audience insights platform DISQO has acquired Verto Analytics, a cross-device measurement company. Headquartered in Helsinki, Finland, Verto's solutions have been used by brands and media companies around the world to understand behaviors and measure consumer journeys.
buyer: DISQO
DISQO is an audience insights platform that powers brand decisions. The DISQO platform is built on the most complete and connected permission-based data, shared directly by consumers. "
target: Verto
Based in Finland, Verto Analytics is a media measurement company. Its behavioral analytics platform helps brands and companies get a holistic view of consumers, including their behavior, along with demographics, lifestyles, attitudes, and interests.
price ($mm)
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closed 4/5/2021 via GlobeNewswire

Reputation.com, Inc., acquired NUVI

synopsis: Reputation, the global leader in reputation experience management (RXM), announced it has acquired Nuvi, a robust social customer experience (CX) software company based in Lehi, Utah. Nuvi’s award-winning social listening and data visualization capabilities are a strong complement to Reputation’s innovative platform.
buyer: Reputation.com, Inc.
Reputation (formerly Reputation.com), creator of the Reputation Experience Management category, is changing the way companies gather and act on customer feedback to drive decision making and enhance Customer Experience (CX) programs. "
target: NUVI
Nuvi, the leader in enterprise social management software, provides real-time solutions for brands to lead rather than react in social and across the web. Nuvi empowers brands to listen in real-time, plan, publish and analyze in one powerful social marketing and brand management platform.
price ($mm)
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announced 10/2/2020 via GlobeNewswire

ATW Tech Inc, will acquire Semeon Analytics

synopsis: ATW Tech Inc., a leader in FinTech, is to acquire Semeon, an AI-powered text analytics platform. It is designed to supercharge data scientists and analysts, allowing them to uncover reliable intelligence for any use case.
buyer: ATW Tech Inc (TSXV:ATW:$2.28)
Canada-based ATW Tech is a leader in FinTech and owner of several web platforms, including VoxTel, VuduMobile, Option.vote and Bloomed. ATW Tech provides businesses and consumers with enriched and interactive communication experiences through data-crossing and artificial intelligence algorithms. "
target: Semeon Analytics
Semeon is an AI-powered text analytics platform. It is designed to supercharge data scientists and analysts, allowing them to uncover reliable intelligence for any use case.
price ($mm)
$2.97
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/8/2020 via BNC Analysis

Dataxet Pte Ltd, acquired Sonar Platform

synopsis: Singapore-based data intelligence company Dataxet is acquiring Indonesian digital media monitoring startup Sonar Platform. Following the acquisition, Dataxet will expand its existing solution offerings by adding Sonar Platform’s analytics, influence, and crisis support products.
buyer: Dataxet Pte Ltd
Dataxet provides sentiment analysis and insights in immediately usable formats to power decisions. Dataxet’s platform and tools parse, enrich, analyze, monitor, and provide insights for all of an organization's data. "
target: Sonar Platform
Based in Jakarta, Solar Platform is a Comprehensive intelligence platform combining social media, digital media, print media and marketplace data sources aimed to delivering mission critical insights and automated insight reports on demand.
price ($mm)
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announced 1/29/2020 via PR Newswire

Quid will be merged with NetBase Solutions, Inc.,

synopsis: NetBase, the award-winning social analytics platform that global companies use, announced it will merge with Quid, an artificial intelligence company that enables organizations to understand the story behind their customers, competitors, markets, and brand.
buyer: NetBase Solutions, Inc.
NetBase is the award-winning social analytics platform that global companies use to run brands, build businesses, and connect with consumers. Its platform processes millions of social media posts daily for actionable business insights. "
target: Quid
Quid is an artificial intelligence company that enables organizations to understand the story behind their customers, competitors, markets, and brand. The platform utilizes artificial intelligence and natural language processing to illuminate key information and drive insights.
price ($mm)
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closed 1/21/2020 via BusinessWire

Varicent Software Incorporated, acquired Symon AI

synopsis: Varicent, the leading provider of next generation Sales Performance Management (SPM), announced that it has acquired Symon.AI, a visionary technology platform built on sophisticated Natural Language and Machine Learning algorithms that provide easy to use, advanced analytics to business users and data scientists alike.
buyer: Varicent Software Incorporated
Varicent is the leading provider of Smart SPM (sales performance management) cloud-enabled software for mid-market and enterprise companies in any industry. Its augmented intelligence powered platform enables customers to easily see and address sales trends, problem areas, and opportunities. "
target: Symon AI
Symon.AI is a visionary technology platform built on sophisticated Natural Language and Machine Learning algorithms that provide easy to use, advanced analytics to business users and data scientists alike.
price ($mm)
rev ($mm)
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closed 10/2/2019 via BNC Analysis

Access Intelligence plc, acquired Pulsar Platform

synopsis: Access Intelligence PLC, a leader in corporate communications and reputation management software, has acquired Pulsar from Cello Health PLC, a leading global insight and strategic marketing group. Pulsar is an audience intelligence and social listening platform that uses AI and data visualization to provide data-driven social media insights.
buyer: Access Intelligence plc (AIM:ACC:$26.87)
Access Intelligence is a leader in corporate communications and reputation management software. Their flagship Vuelio offering is a fully integrated communications management platform that combines solutions for public relations, public affairs, stakeholder relations and influencer marketing. "
target parent: Cello Health plc
target: Pulsar Platform
Pulsar is an audience intelligence and social listening platform that’s re-inventing social media monitoring. Pulsar's platform uses AI and data visualization to provide data-driven social media insights. Pulsar enables their clients to fine-tune and optimize their digital strategy.
price ($mm)
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announced 8/23/2019 via GlobeNewswire

Datametrex AI Limited, will acquire Semeon Analytics

synopsis: Datametrex AI Limited is pleased to announce that it entered into a binding letter of intent to acquire all of the outstanding shares of Semeon Analytics Inc., a Montreal based AI-powered text analytics platform. It is designed to supercharge data scientists and analysts, allowing them to uncover reliable intelligence for any use case.
buyer: Datametrex AI Limited (TSXV:EVC:$1.79)
Datametrex AI is a Big Data and Artificial Intelligence(AI) company focused on the collection and sale of data from retail Point of Sale (POS) terminals and providing AI solutions for governments and corporations globally. "
target: Semeon Analytics
Semeon is an AI-powered text analytics platform. It is designed to supercharge data scientists and analysts, allowing them to uncover reliable intelligence for any use case.
price ($mm)
$2.26
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/26/2019 via PR Newswire

Basis Technology, acquired KonaSearch

synopsis: Basic Technology has acquired KonaSearch, a Salesforce full-text search application. KonaSearch is a search engine providing a 360° view of the cloud from the Salesforce desktop. With Basis Technology's AI text analytics, KonaSearch can discover data connections and deliver search results across the information landscape in every major language.
buyer: Basis Technology
Basis Technology provides analytics allowing businesses and governments to tackle the toughest problems. Their products include Rosette, a text analytics platform for extracting information from unstructured data; Autopsy, a digital forensics platform; and Cyber Triage, a tool for first responders. "
target: KonaSearch
KonaSearch is an AppExchange-certified, relevancy-based, full-text search application for Salesforce. It searches all fields on all objects for Sales Cloud, Service Cloud, Communities, and Force.com applications, including full-text search of Attachments, Chatter Files, Articles, and Documents.
price ($mm)
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closed 4/15/2019 via GlobeNewswire

West Corporation, acquired Notified

synopsis: West Corporation, a global leader in technology-enabled services, announced it has acquired NSO Group AB, d.b.a. Notified, a Swedish-based provider of a complete suite of cloud media monitoring and measurement tools.
buyer parent: Apollo Global Management
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global leader in technology-enabled communication services that connect people and businesses around the world, helping its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of innovative solutions. "
target: Notified
Notified was formed to create a radically different social listening platform. Notified was founded based on the belief that businesses need smarter software that helps marketers get better insights from social data to better prove the value of marketing in social media.
price ($mm)
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closed 3/27/2019 via PR Newswire

Proxima Procurement Ltd., acquired Meronimi Ltd

synopsis: Proxima Group, the leading procurement and US/UK supply chain advisory firm, has acquired IntelligenceHub, a leading provider of real time supplier insights in the UK. IntelligenceHub provides businesses with supplier social media monitoring and reporting to help them discover supplier innovations and protect their business from supplier risk.
buyer: Proxima Procurement Ltd.
Proxima is the leading procurement and US/UK supply chain advisory firm. Proxima helps their clients to optimize their external costs, ensuring that each $, €, or £ spent is productive and enabling business performance. Their procurement specialists help leading businesses to become better. "
target: Meronimi Ltd
IntelligenceHub is a leading provider of real time supplier insights in the UK. IntelligenceHub provides businesses with supplier social media monitoring and reporting focused on suppliers. They help companies to discover supplier innovations and protect their business from supplier risk.
price ($mm)
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closed 2/14/2019 via Company Press Release

Grade.us, acquired Cyfe, Inc.

synopsis: Alpine SG announced the acquisition of Cyfe, an all-in-one dashboard software that helps monitor and analyze data found across all online services like Google Analytics, Salesforce, AdSense and more. Cyfe will join with an existing ASG company, Grade.Us, to form ASG MarTech.
buyer parent: Alpine Investors, LP
buyer: Grade.us
Grade.us is the #1 white-label review management and marketing platform for marketers, consultants, agencies and SEO specialists. Grade.us is simply the most powerful SaaS platform out there for complete online review management and marketing. "
target: Cyfe, Inc.
Cyfe is an all-in-one dashboard software that helps monitor and analyze data found across all online services like Google Analytics, Salesforce, AdSense, MailChimp, Amazon, Facebook, WordPress, Zendesk, Twitter and more from one single location in real-time.
price ($mm)
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closed 2/14/2019 via Company Press Release

Grade.us, acquired Social Report

synopsis: Alpine SG announced the acquisition of Social Report, an all-in-one social media management and reporting solution that efficiently allows customers to track and also manage each and every one of their social network accounts. Social Report will join with an existing ASG company, Grade.Us, to form ASG MarTech.
buyer parent: Alpine Investors, LP
buyer: Grade.us
Grade.us is the #1 white-label review management and marketing platform for marketers, consultants, agencies and SEO specialists. Grade.us is simply the most powerful SaaS platform out there for complete online review management and marketing. "
target: Social Report
Social Report is an all-in-one social media management and reporting solution that efficiently allows customers to track and also manage each and every one of their social network accounts—all in one place.
price ($mm)
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EBITDA ($mm)
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closed 1/17/2019 via BNC Analysis

VTB Group, acquired Medialogia LLC

synopsis: VTB Group, a global provider of financial services, has acquired a 63% stake in Medialogia from the IBS Group, a leading software development and IT services provider in Central and Eastern Europe. Medialogia is a Russian company that develops automatic systems for monitoring and analyzing media and social media in real time.
buyer: VTB Group (LSE:VTBR:$8,371.11)
VTB Group is a global provider of financial services, comprised of over 20 credit institutions and financial companies operating across all key areas of the financial markets. VTB Group operates a large international network, offering a comprehensive range of services in more than 20 countries. "
target parent: IBS Group
target: Medialogia LLC
Medialogia is a Russian company that develops automatic systems for monitoring and analyzing media and social media in real time. Medialogia automatically processes 500,000 media messages and 50,000,000 social media messages per day and allows users to generate reports in just 2 clicks.
price ($mm)
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announced 10/4/2018 via PR Newswire

Crimson Hexagon will be merged with Brandwatch,

synopsis: Brandwatch and Crimson Hexagon, two leaders in the social intelligence space, announce the signing of a merger agreement. Crimson Hexagon helps global brands better understand their consumers. Crimson Hexagon's AI-powered consumer insights platform allows clients to analyze audiences, track brand perception and campaign performance.
buyer: Brandwatch
Brandwatch is the world's enterprise social intelligence leader, empowering 1,400 of the planet's most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions. "
target: Crimson Hexagon
Crimson Hexagon helps global brands better understand their consumers. Crimson Hexagon's AI-powered consumer insights platform allows clients to analyze audiences, track brand perception and campaign performance, and even detect competitive and market trends.
price ($mm)
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closed 9/20/2018 via BNC Analysis

Brickfish, acquired NUVI

synopsis: Brickfish, an end-to-end social media management company expanded its capabilities adding Nuvi--a real-time research, monitoring, and analytics platform. Nuvi’s social listening platform allows brands to see what consumers are saying about their company across the social web and respond to the most important conversations in real-time.
buyer: Brickfish
Brickfish ® is a leader in social, mobile and digital technology solutions that combine a full-service approach with proprietary technology to drive engagement for Fortune 2000 companies. "
target: NUVI
NUVI™Social Media Marketing Suite, is a real-time research, monitoring, publishing and analytics platform. They make social conversations on the web actionable and insightful using elegant dashboards and unique visualizations.
price ($mm)
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closed 9/19/2018 via GlobeNewswire

MARU Group, acquired Lissted Limited

synopsis: Maru Group, the technology-enabled market and customer insights Group, has acquired Lissted, the cutting-edge social listening software. Lissted enables its users to identify key influencers in relevant online communities, gain real-time insights from social media conversations, and engage with targeted clients and customers.
buyer parent: Primary Capital Partners LLP
buyer: MARU Group
Maru Group is a technology-enabled market and customer insights company, whose brands are leading the way in the provision of research, insight and advisory services powered by cutting-edge technology and innovation. "
target: Lissted Limited
Founded in 2015, Lissted is highly-efficient software that enables its users to identify key influencers in relevant online communities, gain real-time insights from social media conversations, and engage with targeted clients and customers.
price ($mm)
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closed 8/31/2021 via BNC Analysis

Observe.AI, acquired ScopeAI

synopsis: Observe.AI, a provider of a platform for analyzing data generated by call centers, revealed it has acquired ScopeAI, which makes tools that automatically extract insights from customer conversations across chat, email, and social media networks.
buyer: Observe.AI
Observe.AI is a provider of a platform for analyzing data generated by call centers. Observe.AI provides everything needed to analyze interactions, evaluate performance, and coach hard-working teams in one place. "
target: ScopeAI
ScopeAI makes tools that automatically extract insights from customer conversations across chat, email, and social media networks. ScopeAI tracks product feedback from customer conversations using NLP (natural language processing).
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/31/2021 via BNC Analysis

Observe.AI, acquired ScopeAI

synopsis: Observe.AI, a provider of a platform for analyzing data generated by call centers, revealed it has acquired ScopeAI, which makes tools that automatically extract insights from customer conversations across chat, email, and social media networks.
buyer: Observe.AI
Observe.AI is a provider of a platform for analyzing data generated by call centers. Observe.AI provides everything needed to analyze interactions, evaluate performance, and coach hard-working teams in one place. "
target: ScopeAI
ScopeAI makes tools that automatically extract insights from customer conversations across chat, email, and social media networks. ScopeAI tracks product feedback from customer conversations using NLP (natural language processing).
price ($mm)
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closed 5/19/2021 via Company Press Release

Scorebuddy, acquired Cx Moments

synopsis: Scorebuddy, a contact center quality assurance platform provider in the UK, has acquired Cx Moments, an AI Text Analytics solution in Ireland. Cx Moments automatically analyses sentiment in customer support conversations. Their solution enables call centers to detect problems their customers face while buying or using their products and services.
buyer: Scorebuddy
Scorebuddy is a contact center quality assurance platform provider in the UK. Scorebuddy offers a cloud-based platform that enables contact centers to find and fix quality issues. Their solution allows users to build their own scorecards, conduct automated customer surveys, and more. "
target: Cx Moments
Cx Moments is an AI Text Analytics solution in Ireland. Cx Moments automatically categorises topics and analyses sentiment in customer support conversations. Their solution enables call centers to detect problems their customers face while buying or using their products and services.
price ($mm)
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closed 1/12/2021 via PR Newswire

Pegasystems, Inc., acquired Whipnote

synopsis: Pegasystems Inc., the software company that crushes business complexity, has acquired Whipnote, a cloud-based real-time speech analytics solution powered by artificial intelligence (AI) for customer service teams. Pega plans to add Whipnote's capabilities to its software portfolio with an initial focus on Pega Customer Service use cases.
buyer: Pegasystems, Inc. (PEGA:$995.46)
Pega delivers innovative software that crushes business complexity. Pega technology is powered by real-time AI and intelligent automation, while its scalable architecture and low-code platform help enterprises adapt to rapid change and transform for the future. "
target: Whipnote
Whipnote, developed by Qurious.io, is a cloud-based real-time speech analytics solution powered by AI for customer service teams. Whipnote uses speech-to-text, natural language processing (NLP), and emotion detection capabilities to analyze the dialog within each customer service call as it happens.
price ($mm)
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announced 10/23/2019 via Company Press Release

ServiceNow, will acquire Attivio, Inc.

synopsis: ServiceNow, an American cloud computing company, has signed an agreement to acquire the cognitive search capabilities of Attivio, an AI-powered answers and insights platform company based in Boston, MA.
buyer: ServiceNow (NYSE:NOW:$5,532.48)
ServiceNow makes work better across the enterprise. Their applications automate, predict, digitize and optimize business processes and tasks, across IT, customer service, security operations and HR service delivery, creating a better experience for employees and customers. "
target: Attivio, Inc.
Using AI technologies like Machine Learning, Natural Language Processing, and Text Analytics, Attivio helps companies increase call deflection, improve self-service success, and decrease mean time to resolution.
price ($mm)
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closed 4/26/2018 via BusinessWire

NICE Systems Ltd, acquired Mattersight

synopsis: NICE, the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data, announced that it has acquired Mattersight, a leading provider of cloud-based analytics for customer service organizations.
buyer: NICE Systems Ltd (NICE:$1,755.46)
NICE is a provider of cloud and on-premises enterprise software solutions that help organizations make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: Mattersight (MATR:$46.51)
With tools to learn, analyze, and predict customer behavior based on customer conversations, Mattersight helps brands create chemistry with their customers through shorter, more satisfying conversations that increase loyalty.
price ($mm)[EV]
$102 [$114]
rev ($mm)
$47
EBITDA ($mm)
EV / rev
2.5x
EV / EBITDA
closed 7/2/2012 via PR Newswire

Spoken Communications, acquired HyperQuality, Inc.

synopsis: Spoken Communications announced its acquisition of HyperQuality, provider of third-party quality assurance and business intelligence for contact centers. HyperQuality's technology-based solution combines software and services that provide businesses with insight on the quality, productivity and effectiveness of customer interactions.
buyer: Spoken Communications
Spoken Communications is a provider of a leading enterprise cloud platform for contact centers. The Spoken cloud platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software. "
target: HyperQuality, Inc.
HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction.
price ($mm)
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announced 5/14/2020 via PR Newswire

Kustomer, will acquire Reply.ai

synopsis: Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced it has signed an agreement to acquire Reply.ai, a customer service automation company founded in 2016 that helps companies scale intelligent customer service without compromising experience.
buyer: Kustomer
Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources. "
target: Reply.ai
Reply.ai helps brands scale customer service by providing AI-powered solutions that instantly resolve common customer questions on chat and ticketing channels. The two core products, Deflect for Ticketing and Deflect for Chat, reduce consumer frustration and deliver 24/7 personalized service.
price ($mm)
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closed 3/10/2020 via BusinessWire

Serenova merged with LifeSize, Inc.,

synopsis: Lifesize, a global innovator of video collaboration and meeting productivity solutions, and Serenova, a leading contact center-as-a-service (CCaaS) provider, have merged creating a contact center communications and workplace collaboration company serving more than 10,000 customers worldwide.
buyer: LifeSize, Inc.
Lifesize is a global innovator of video collaboration and meeting productivity solutions. Combining best-in-class, cloud-based video conferencing solutions with integrated meeting room systems, Lifesize makes it possible to connect face to face with anyone, anywhere and from any device. "
target: Serenova
Serenova is a leading provider of cloud-based, multichannel contact center software. The company’s SaaS software suite enables the management and optimization of inbound and outbound customer communication strategies across voice, email, chat, social, and mobile channels.
price ($mm)
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announced 2/20/2020 via BusinessWire

Five9, Inc., will acquire Virtual Observer

synopsis: Five9, Inc., the leading provider of the intelligent cloud contact center, will acquire Virtual Observer, an innovative provider of cloud-based Workforce Optimization (WFO), also known as Workforce Engagement Management (WEM), solutions. With this acquisition, Five9 expands its portfolio to include a cloud-based and integrated WFO offering.
buyer: Five9, Inc. (FIVN:$477.70)
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results. "
target: Virtual Observer
Virtual Observer is a Workforce Optimization (WFO)/Workforce Engagement Management (WEM) solution for contact centers. The company works closely with cloud contact centers and Customer Relationship Management providers to WFO/WEM-enable contact centers.
price ($mm)
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closed 1/27/2020 via BusinessWire

LiveVox, Inc., acquired SpeechIQ

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of SpeechIQ, an advanced speech analytics and quality management platform. The platform delivers an easy-to-use, cost-effective solution that drives agent productivity, operations efficiency, and improved customer engagement.
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target parent: IQventures
target: SpeechIQ
Founded in 2015, SpeechIQ is an advanced speech analytics and quality management platform. Headquartered in Columbus, Ohio, the platform delivers an easy-to-use, cost-effective solution that drives agent productivity, operations efficiency, and improved customer engagement.
price ($mm)
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closed 11/20/2019 via PR Web

Serenova, acquired ProScheduler WFM

synopsis: Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced it acquired the technology and hired the team behind the ProScheduler platform from Loxysoft. ProScheduler is a workforce management system used by hundreds of call centers in Europe and North America to improve customer experience
buyer: Serenova
Serenova has transformed the customer experience by creating a true cloud contact center solution that could deliver immediate, consistent, and exceptional service. It provides the ability to unify everything from customer engagement to quality management to analytics. "
target parent: Loxysoft AB
target: ProScheduler WFM
ProScheduler is a workforce management system used by hundreds of call centers in Europe and North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities.
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closed 10/23/2017 via Company Press Release

Serenova, acquired TelStrat International, Ltd.

synopsis: Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that it has completed the acquisition of TelStrat, a leading provider of call recording, quality, analytics, and workforce management (WFM) solutions.
buyer: Serenova
Serenova is the most globally scalable contact center-as-a-service (CCaaS) provider. They simplify every aspect of the customer experience, from front office to back, to make life easier for their customers and their employees. "
target: TelStrat International, Ltd.
TelStrat develops comprehensive contact center solutions, including the Engage WFO™ which features award-winning technology that makes capturing customer interaction, maximizing agent performance, streamlining workforce management, and knowledge mining call content affordable to any organization.
price ($mm)
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closed 11/14/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Echopass Corporation

synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced that it has completed the acquisition of Echopass Corporation (www.echopass.com). With the acquisition Genesys extends its market leadership position in cloud-based contact center solutions.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: Echopass Corporation
Echopass is the leading provider of cloud-based contact center solutions to large enterprises. Since 2000, Echopass customized solutions have served enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments.
price ($mm)
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closed 6/17/2013 via GlobeNewswire

Mitel Networks Corporation, acquired prairieFyre Software Inc.

synopsis: Mitel, a leading provider of cloud and premises-based unified communications software solutions, completed the acquisition of one of its key suppliers, prairieFyre Software Inc., a privately held global provider of contact center, business analytics, and workforce optimization software and services.
buyer: Mitel Networks Corporation (MITL:$1,059.10)
Mitel is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. "
target: prairieFyre Software Inc.
prairieFyre Software Inc. develops .NET-based telecommunications products. It offers contact center solutions, such as Mitel IP-based and Microsoft Office communications server platforms.
price ($mm)[EV]
$24 [$20]
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/27/2007 via BusinessWire

Avtex, Inc., acquired Perimeter Technology

synopsis: Avtex, Inc. has acquired Perimeter Technology of Georgia. Avtex is the largest reseller of the Interactive Intelligence suite of products. Interactive Intelligence, Inc., of Indianapolis, is a global company specializing in software for Contact Center, IP Telephony and Messaging applications.
buyer: Avtex, Inc.
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
target: Perimeter Technology
Perimeter Technology is a premier provider of Call Center solutions and services for Interactive Intelligence’s Interaction Center Platform, an all-in-one multi-channel software platform for contact centers, the enterprise and the remote and mobile workforce.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/30/2020 via PR Newswire

Enghouse Systems Limited, acquired Altitude

synopsis: Enghouse Systems Limited, a Canadian provider of enterprise software solutions, has acquired Altitude Software which is based in Lisbon, Portugal. Altitude provides omnichannel contact center solutions for small and large organizations, with a focus on the business process outsourcing (BPO) market segment.
buyer: Enghouse Systems Limited (TSX:ENGH:$390.66)
Enghouse is a Canadian publicly traded company that provides enterprise software solutions focusing on remote work, visual computing, and communications for next-generation software-defined networks. The company's two-pronged growth strategy focuses on internal growth and acquisitions. "
target: Altitude
Altitude is a global provider of omnichannel solutions that help companies and organizations unify all customer interactions and become more customer-centric. Its software suite manages in real time enterprise functions such as customer service, help desk, collections, telesales, surveys, and more.
price ($mm)
rev ($mm)
$30
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
announced 10/29/2020 via BusinessWire

Five9, Inc., will acquire Inference Solutions

synopsis: Five9, Inc., a leading provider of the intelligent cloud contact center, will acquire Inference Solutions, the most widely deployed Intelligent Virtual Agent (IVA) platform. The acquisition of Inference accelerates Five9's leadership position in AI while also providing its customers with a market leading IVA.
buyer: Five9, Inc. (FIVN:$477.70)
Five9 is a provider of cloud contact center solutions. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, empower agents, and deliver tangible business results. "
target: Inference Solutions
Inference solutions is a global leader in cloud-based IVR (Interactive Voice Response), call-handling, and messaging solutions. Inference’s flagship product, Inference Studio, is a browser based self-service creation environment for building complex call handling and messaging solutions.
price ($mm)
$148
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2016 via BusinessWire

NICE Systems Ltd, acquired inContact, Inc.

synopsis: NICE, a worldwide leading provider of enterprise software solutions, announced the acquisition of inContact, the leader in cloud contact center. This acquisition brings together two leaders, offering the market’s first truly integrated contact center platform with an advanced analytics-driven workforce optimization suite in the cloud.
buyer: NICE Systems Ltd (NICE:$1,755.46)
NICE is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured/unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: inContact, Inc. (SAAS:$233.04)
inContact is the cloud contact center software leader. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.
price ($mm)[EV]
$867 [$864]
rev ($mm)
$233
EBITDA ($mm)
$2
EV / rev
3.8x
EV / EBITDA
583.6x
closed 5/3/2015 via BusinessWire

IR Prognosis, acquired IQ Services

synopsis: IR Prognosis is pleased to announce the acquisition of the US based IQ Services business. IQ Services offers a unique approach to contact center testing and monitoring. IQ Services creates Virtual Customer® test traffic to access communications technology from the outside-in, providing reliable performance metrics from an end-user perspective.
buyer: IR Prognosis
Integrated Research (IR Prognosis) is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. "
target: IQ Services
IQ Services offers a unique approach to contact center testing and monitoring. IQ Services creates Virtual Customer® test traffic to access communications technology from the outside-in, providing reliable performance metrics from an end-user perspective.
price ($mm)
$1.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/19/2015 via BNC Analysis

Sykes Enterprises Inc., acquired Qelp

synopsis: Sykes Enterprises Inc., a global leader in providing customer contact management solutions and services in the business process outsourcing arena, has bought Qelp, a company that builds software that shows mobile operators’ call-center staff and customers how to configure and use each model of smartphone on their network.
buyer: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world. "
target: Qelp
Qelp builds software that shows mobile operators’ call-center staff and customers how to configure and use each model of smartphone on their network. QelpCare provides picture-based customer care tools for easy integration in a mobile operator's website, call center, retail stores and on-device.
price ($mm)
$9.76
rev ($mm)
$5
EBITDA ($mm)
EV / rev
3.8x
EV / EBITDA
closed 10/9/2012 via BusinessWire

Lithium Technologies, Inc., acquired Social Dynamx

synopsis: Lithium Technologies, the leader in Social Customer Experience, announced that it has acquired Social Dynamx, an enterprise social customer care platform that helps brands respond to millions of social conversations in a cost effective way. The combined offering is available immediately as Lithium Social Web™.
buyer: Lithium Technologies, Inc.
Lithium is the leading provider of Social CRM solutions to power the customer network. Lithium solutions combine the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and support on the company's behalf."
target: Social Dynamx
Social Dynamx is an enterprise social customer care platform that helps brands respond to millions of social conversations in a cost effective way. Social Dynamx customers include leading companies such as Time Warner Cable, DISH Network and Convio.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
Ticker:
 
 
 
 
 
 
 
 
Meltwater
Meltwater
Meltwater provides social and media intelligence. By examining millions of posts each day from social media platforms, blogs and news sites, Meltwater helps companies make better, more informed decisions based on insight from the outside.
year
2020
rev ($mm)
$359.79
EBITDA ($mm)
$9.11
EBIT ($mm)
($4.34)
Net Income ($mm)
Employees
1871
  • drill down
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Ticker: OB:AYFIE-ME
 
 
 
 
 
 
 
 
Ayfie
Ayfie
ayfie offers search and text analytics solutions that bring structure to unstructured data. Its products combine artificial intelligence with deep expertise in linguistics, computational linguistics and computer science to extract meaning from text. The company is headquartered in Oslo, Norway.
year
2019
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
0
  • drill down
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Ticker: NYSE:SMWB
 
 
 
 
 
 
 
 
SimilarWeb
SimilarWeb
As a trusted platform for understanding online behavior, millions of people rely on Similarweb insights to strengthen their knowledge of the digital world. Similarweb empowers anyone to make smarter decisions by understanding why things happen across the digital ecosystem.
year
2021
rev ($mm)
$124.15
EBITDA ($mm)
($47.14)
EBIT ($mm)
($49.25)
Net Income ($mm)
Employees
752
  • drill down
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Ticker: NSEI:AFFLE
 
 
 
 
 
 
 
 
Affle
Affle
Affle is a company in Singapore that builds leading Mobile Audience Intelligence and Analytics Platforms. Their platforms help deliver end-to-end mobile commerce & marketing solutions with greater ROI and transparency for marketers, commerce marketplaces, app developers and publishers.
year
2020
rev ($mm)
$43.81
EBITDA ($mm)
$11.42
EBIT ($mm)
$9.79
Net Income ($mm)
$8.60
Employees
232
  • drill down
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Ticker: AIM:VNET
 
 
 
 
 
 
 
 
Vianet Group plc
Vianet Group plc
Vianet Group is a leading provider of actionable management information and business insight created through combining data from their smart Internet of Things ('IOT') solutions and external information sources.
year
2017
rev ($mm)
$18.85
EBITDA ($mm)
$3.66
EBIT ($mm)
$3.19
Net Income ($mm)
$1.49
Employees
159
  • drill down
  • watch
Ticker: TSE:4180
 
 
 
 
 
 
 
 
Appier
Appier
Appier is a technology company in Taiwan that provides artificial intelligence (AI) platforms to help enterprises solve their most challenging business problems. Their AIXON platform uses machine learning and AI to turn data into insights to help businesses find and grow their target audience.
year
2020
rev ($mm)
$81.82
EBITDA ($mm)
EBIT ($mm)
($14.38)
Net Income ($mm)
Employees
492
  • drill down
  • watch
Ticker: ASX:SRO
 
 
 
 
 
 
 
 
ShareRoot, Inc.
ShareRoot, Inc.
ShareRoot is established in the rapidly growing field of user generated content marketing. It provides businesses such as Costco and McDonald’s franchisees a platform to search, legally acquire, organize and measure the effectiveness of user generated marketing campaigns.
year
2018
rev ($mm)
$0.30
EBITDA ($mm)
($2.17)
EBIT ($mm)
($2.20)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Bill.com
Bill.com is a leading provider of cloud-based software that simplifies, digitizes, and automates back-office financial processes for small and mid-sized businesses. Bill.com's AI-enabled financial software platform provides an intelligent way to create and pay bills, send invoices, and get paid.
year
2021
rev ($mm)
$202.10
EBITDA ($mm)
($49.01)
EBIT ($mm)
($53.51)
Net Income ($mm)
Employees
618
  • drill down
  • watch
Ticker: ASX:MTL
 
 
 
 
 
 
 
 
Manalto Limited
Manalto is a cloud-based social media management software that enables enterprises to efficiently manage their social media presence across multiple social platforms, at scale, with alignment to their structure. It delivers controls to support brand and risk management across social media.
year
2016
rev ($mm)
$0.12
EBITDA ($mm)
($3.69)
EBIT ($mm)
($3.85)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: CPSE:AGILC
 
 
 
 
 
 
 
 
Agillic
Agillic
Agillic is a Danish software company enabling marketers to maximise the use of data and translate it into relevant and personalised communication establishing strong relations between people and brands.
year
2020
rev ($mm)
$8.39
EBITDA ($mm)
($2.43)
EBIT ($mm)
($2.33)
Net Income ($mm)
Employees
61
  • drill down
  • watch
Ticker: LLNW
 
 
 
 
 
 
 
 
Limelight Networks
Limelight Networks
Limelight Networks, Inc. provides solutions that enable business and technology decision makers to profit from the shift of content and advertising to the online world, the explosive growth of mobile and connected devices, and the migration of IT applications and services into the cloud.
year
2021
rev ($mm)
$224.38
EBITDA ($mm)
($2.45)
EBIT ($mm)
($26.35)
Net Income ($mm)
Employees
510
  • drill down
  • watch
Ticker: ACTA
 
 
 
 
 
 
 
 
Actua Corporation
Actua Corporation
Actua Corporation, the multi-vertical cloud company, brings the power of the cloud to vertical markets and processes. Actua is pioneering the second wave of the SaaS revolution – the vertical wave – by growing cloud businesses that are transforming their markets.
year
2017
rev ($mm)
$118.96
EBITDA ($mm)
($22.10)
EBIT ($mm)
($39.53)
Net Income ($mm)
$80.62
Employees
682
  • drill down
  • watch
Ticker: SPDC
 
 
 
 
 
 
 
 
Speed Commerce, Inc.
Speed Commerce, Inc. is a single-source provider of e-commerce service solutions to leading retailers and manufacturers. The company's omni-channel capabilities unite a digital commerce strategy with traditional retail channels, creating the ultimate branded shopping experience.
year
2014
rev ($mm)
$101.63
EBITDA ($mm)
$9.39
EBIT ($mm)
$2.55
Net Income ($mm)
Employees
1123
  • drill down
  • watch
Ticker: LTRX
 
 
 
 
 
 
 
 
Lantronix
Lantronix
Lantronix Inc. is a global provider of secure turnkey solutions for the Internet of Things (IoT) and Remote Environment Management (REM), offering Software as a Service (SaaS), connectivity services, engineering services and intelligent hardware.
year
2021
rev ($mm)
$68.24
EBITDA ($mm)
$1.18
EBIT ($mm)
($2.67)
Net Income ($mm)
Employees
242
  • drill down
  • watch
Ticker: TSX:MDF
 
 
 
 
 
 
 
 
Mediagrif Interactive Technologies Inc.
Mediagrif Interactive Technologies Inc.
Mediagrif Interactive Technologies Inc. delivers innovative e-commerce solutions to businesses. Its web platforms enable clients to find, purchase and sell products, exchange information, gain access to business opportunities and manage supply chain collaboration with greater speed and efficiency.
year
2021
rev ($mm)
$67.72
EBITDA ($mm)
($5.97)
EBIT ($mm)
($8.03)
Net Income ($mm)
Employees
700
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
2017
rev ($mm)
$14.70
EBITDA ($mm)
($3.98)
EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
  • drill down
  • watch
Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
  • drill down
  • watch
Ticker: AIM:ECK
 
 
 
 
 
 
 
 
Eckoh Plc
Eckoh Plc
Eckoh is a global provider of secure payment products and customer service solutions, working with organizations in over 10 countries around the world. Their range of secure payment products removes customer card data from contact centres and IT environments.
year
2016
rev ($mm)
$29.47
EBITDA ($mm)
$6.90
EBIT ($mm)
$3.21
Net Income ($mm)
$2.54
Employees
136
  • drill down
  • watch
Ticker: SPIR
 
 
 
 
 
 
 
 
Spire Global, Inc.
Spire Global, Inc.
Spire is a leading global provider of space-based data, analytics, and space services, offering access to unique datasets and powerful insights about Earth from the ultimate vantage point so that organizations can make decisions with confidence, accuracy, and speed.
year
2021
rev ($mm)
$33.28
EBITDA ($mm)
($31.56)
EBIT ($mm)
($37.94)
Net Income ($mm)
Employees
303
  • drill down
  • watch
Ticker: CPSE:AGILC
 
 
 
 
 
 
 
 
Agillic
Agillic
Agillic is a Danish software company enabling marketers to maximise the use of data and translate it into relevant and personalised communication establishing strong relations between people and brands.
year
2020
rev ($mm)
$8.39
EBITDA ($mm)
($2.43)
EBIT ($mm)
($2.33)
Net Income ($mm)
Employees
61
  • drill down
  • watch