Like Persuade

closed 9/8/2021 via BusinessWire

Capillary, acquired Persuade

synopsis: Singapore-headquartered Capillary Technologies, a leading global customer loyalty and customer engagement solutions provider, has acquired Persuade, a customer experience (CX) company. The acquisition further extends Capillary’s presence in North America and strengthens its position as the global customer loyalty and engagement leader.
buyer: Capillary
Singapore-based Capillary is a leading global customer loyalty and customer engagement solutions provider. The platform has unlocked customer retention potential for 400+ enterprises including top brands like PUMA, VF Corporation, Jotun, Levi’s, Domino’s, KFC, Pizza Hut, Asics, HP, and many more. "
target: Persuade
Persuade is a Minneapolis-based full-stack customer experience company with strong expertise in customer loyalty, digital experiences and analytical solutions. The company’s loyalty platform aims to create meaningful experiences across organizations that drive positive business results.
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closed 8/18/2022 via PR Newswire

Firebolt Group Inc., acquired Glimpse Analytics

synopsis: Firebolt Group, a leading global smart sign manufacturer and data capture partner for the experience economy, has acquired Glimpse Analytics, an emerging AI analytics and computer-vision-based experience tracking platform for the physical world.
buyer: Firebolt Group Inc.
Firebolt Group ignites brand performance as a leading manufacturer of cutting-edge LED signs and digital display products. Their signs deliver the most vibrant colors and enhancements imaginable, making clients’ logos and messages really stand out. "
target: Glimpse Analytics
Founded in 2017, Glimpse Analytics is a computer vision and deep learning AI company with offices in London and Mumbai, India. By combining the world's most advanced AI Technology with existing CCTV infrastructure, Glimpse can capture and analyze data from every corner of any environment.
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closed 8/3/2022 via BNC Analysis

Commsor, acquired Caravel

synopsis: Caravel, a conversational intelligence platform, has been acquired by Commsor, a New York-based company founded in 2019 that helps companies manage their online communities. Portland, Ore.-based Caravel launched in 2018 to surface real-time insights from customer communication using artificial intelligence.
buyer: Commsor
Commsor is technology company that helps businesses manage their online communities. Commsor combines software, community, education, and strategic consulting services to give teams the complete, integrated solution they need to succeed. "
target: Caravel
Caravel enables companies to gain a complete picture of their most valuable resource – their customer's voice. Its code-free AI platform transforms customers' voices into clear data, that is easy to understand, to give teams a complete, accurate, and up to date picture of customer sentiment.
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closed 6/1/2022 via BusinessWire

Heap, acquired Auryc

synopsis: Heap, the digital insights leader trusted by over 9,000 companies worldwide, announced the acquisition of digital experience leader Auryc, to provide the market’s only comprehensive quantitative and qualitative analytics in a single solution.
buyer: Heap
Heap is the future of digital insights. Heap’s low-code, easy-to-use digital analytics software illuminates key digital behaviors and pinpoints valuable quantitative and qualitative insights so teams can quickly act with confidence and create the best possible digital experiences. "
target: Auryc
Auryc, is a category leader in Customer Journey Analytics, Session Replay, and Product Analytics. With Auryc, companies can quickly move beyond mere Customer Experience alerts and analytics to gain full context into what impacts performance.
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closed 5/24/2022 via BNC Analysis

Vianai, acquired Dealtale

synopsis: Vianai, a provider of enterprise artificial intelligence (AI) solutions, has acquired Dealtale, a customer journey platform in Israel. Dealtale offers a no-code platform that empowers marketing and sales teams to accelerate growth through prescriptive analytics. Their solution enables users to identify actions that drive incremental revenue.
buyer: Vianai
Vianai is a provider of enterprise artificial intelligence (AI) solutions. Vianai brings together human-centered design and advanced AI techniques to help their customers drive breakthrough transformations. Their platform enables organizations to build, deploy and manage sophisticated ML models. "
target: Dealtale
Dealtale is a customer journey platform in Israel. Dealtale offers a no-code platform that empowers marketing and sales teams to accelerate growth through causal data science and prescriptive analytics. Their solution enables users to identify actions that drive incremental revenue.
price ($mm)
$20
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closed 4/27/2022 via BusinessWire

Press Ganey Associates, Inc., acquired Forsta

synopsis: Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced it has completed its acquisition of Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology.
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. "
target: Forsta
Forsta is a leading global provider of market research, customer experience and employee experience technology. They power an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth.
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closed 3/16/2022 via PR Newswire

north highland, acquired Decooda

synopsis: North Highland, the leading change and transformation consultancy, has acquired Decooda, a scalable data platform. Decooda uses AI to accurately analyze customer interactions and reveal critical insights across numerous channels in real-time. Their platform enables businesses to better understand their customers and provide better experiences.
buyer: north highland
North Highland is a leading change and transformation consultancy. North Highland helps businesses transform by placing people at the heart of every decision. They provide services for change management, program & project management, data & analytics, business analysis, and more. "
target: Decooda
Decooda is a scalable data platform. Decooda uses AI to accurately analyze customer interactions and reveal critical insights across numerous channels in real-time. Their platform enables businesses to better understand their customers and provide better experiences.
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closed 3/14/2022 via BusinessWire

360insights, acquired Webinfinity

synopsis: 360insights, a channel engagement and business optimization company, has acquired Webinfinity, a no-code engagement automation solution. Webinfinity enables brands to better manage, influence and engage their complex channel ecosystems. Their platform allows teams to build and manage personalized experiences for any ecosystem persona and use case.
buyer: 360insights
360insights is a global channel technology provider offering its Channel Success Platform™, the first integrated software-as-a-service solution enabling brands to manage consumer rebates, volume incentives, sales allowances, points programs, and associated spending in one central location. "
target: Webinfinity
Webinfinity is a no-code engagement automation solution. Webinfinity enables brands to better manage, influence and engage their complex channel ecosystems. Their platform allows teams to build and manage personalized experiences for any ecosystem persona and use case.
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closed 2/25/2022 via BusinessWire

Upland Software, acquired BA-Insight Inc.

synopsis: Upland Software, a leader in cloud-based tools for digital transformation, has acquired BA Insight. BA Insight’s software portfolio transforms the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable.
buyer: Upland Software (UPLD:$302.02)
Upland helps global businesses accelerate digital transformation with a cloud software library that provides choice, flexibility, and value. Its products deliver the "last mile" plug-in processes, reporting, and job specific workflows that major cloud platforms and homegrown systems don’t provide. "
target: BA-Insight Inc.
BA Insight’s software portfolio transforms the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable. Their connector-based software works within the enterprise, customer portals, and web sites.
price ($mm)
$34
rev ($mm)
EBITDA ($mm)
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closed 1/19/2022 via GlobeNewswire

ChargeBee, acquired Brightback

synopsis: Chargebee, the leading subscription management platform, has acquired Brightback, a customer retention platform for subscription businesses. Brightback provides an automated customer retention solution that enables businesses to grow customer lifetime value. Their platform helps users to deflect churn with personalized cancel experiences.
buyer: ChargeBee
Chargebee is a subscription billing and revenue management solution that helps SaaS businesses streamline their revenue operations. Chargebee integrates with the leading payment gateways to let businesses automate recurring payment collection along with invoicing, accounting, SaaS metrics and more. "
target: Brightback
Brightback is a customer retention platform for subscription businesses. Brightback provides an automated customer retention solution that enables businesses to grow customer lifetime value. Their platform helps retention leaders to deflect churn with personalized cancel experiences.
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closed 4/4/2022 via BusinessWire

MasterCard Incorporated, acquired Dynamic Yield

synopsis: Mastercard has acquired Dynamic Yield, a state-of-the-art personalization platform and decision engine company, from McDonald's. Dynamic Yield’s technology is a natural addition to Mastercard’s existing suite of services that help brands deliver more effective and trusted customer experiences across channels.
buyer: MasterCard Incorporated (MA:$18,884.00)
Mastercard is a global technology company in the payments industry. Its mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. "
target parent: McDonald's Corporation
target: Dynamic Yield
Dynamic Yield helps enterprise brands quickly deliver and test personalized, optimized, and synchronized digital customer interactions. Its SaaS platform uses advanced AI and other technologies to support 400+ brands across the retail, financial services, and travel industries, among others.
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closed 11/17/2021 via Company Press Release

Litmus, acquired Kickdynamic

synopsis: Litmus, a leader in email marketing, has acquired Kickdynamic, an email toolkit in the UK. Kickdynamic enables marketers to automate their email content production. Their tools allows users to deliver live, automated and relevant content that creates compelling and meaningful customer experiences.
buyer: Litmus
Litmus helps more than 250,000 marketers make email better. The web-based email creation, testing and analytics platform empowers marketers, designers and agencies to confidently deliver a superior subscriber experience. "
target: Kickdynamic
Kickdynamic is an email toolkit in the UK. Kickdynamic enables marketers to automate their email content production. Their tools allows users to deliver live, automated and relevant content that creates compelling and meaningful customer experiences.
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announced 11/17/2021 via Company Press Release

Tableau Software, will acquire Narrative Science Inc.

synopsis: Narrative Science, a developer of data storytelling software, will be acquired by Salesforce. Upon the close of this transaction, Narrative Science will become part of the Tableau team within Salesforce. As the world’s leading analytics platform, Tableau offers visual analytics with powerful AI, data management, and collaboration.
buyer parent: Salesforce.com, Inc.
buyer: Tableau Software (DATA:$1,191.61)
Tableau helps people see and understand data. As the world's leading analytics platform, Tableau offers visual analytics with powerful AI, data management and collaboration. "
target: Narrative Science Inc.
Narrative Science develops data storytelling technologies with a vision to put data and analytics in the hands of everyone by combining analytics with innovative and consumer-like user experiences.
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closed 11/1/2021 via GlobeNewswire

QuestionPro, acquired Bryght AI

synopsis: QuestionPro, a global leader in online survey and research services has acquired Bryght AI, a “conversational intelligence” platform that helps companies drive customer retention, satisfaction, conversion and compliance by analyzing digital customer brand engagement.
buyer: QuestionPro
Founded in 2006, QuestionPro is a global provider of online survey and research services that help companies make better decisions through data. From free consumer accounts to robust enterprise-level research, They offer tools for the creation, distribution, and analysis of surveys. "
target: Bryght AI
Bryght AI is a conversational intelligence and scoring platform that helps drive customer retention, satisfaction, and conversion while also protecting a company brand. Using AI, Bryght AI analyzes and score the effectiveness of millions of customer messages.
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closed 9/30/2021 via BusinessWire

Terminus Software, LLC., acquired Zylotech

synopsis: Terminus, an account-based engagement platform, has acquired Zylotech, an intelligent customer data platform. Zylotech connects information and insights to help companies deliver better customer experiences. Their platform gives operations-focused teams contact intelligence with data governance, ABM enablement, and AI-driven predictive analytics.
buyer: Terminus Software, LLC.
Terminus is the leader of the account-based movement. The company's platform empowers marketing teams to create target account segments, engage them across every channel, provide insight and alerts to sales teams, and measure sales and marketing programs. "
target: Zylotech
Zylotech is an intelligent customer data platform. Zylotech connects information and insights to help companies deliver better customer experiences. Their platform gives operations-focused teams contact intelligence with data governance, ABM enablement, and AI-driven predictive analytics.
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closed 9/15/2021 via BusinessWire

Dialpad, Inc., acquired Kare Knowledgeware

synopsis: Dialpad Inc., a leading cloud communications platform, has acquired Kare Knowledgeware, a customer experience (CX) platform in the UK that optimizes workflow orchestration, knowledge management, and business intelligence. Kare provides an all-in-one platform that helps businesses to identify exit points and recover their users.
buyer: Dialpad, Inc.
Dialpad is a leading cloud communications platform. Dialpad turns conversations into opportunities and helps global teams make smarter calls, anywhere, anytime. Their products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems. "
target: Kare Knowledgeware
Kare Knowledgeware is a customer experience (CX) platform in the UK that optimizes workflow orchestration, knowledge management, and business intelligence. Kare automates traffic and drives strategic business decisions. Their platform helps businesses to identify exit points and recover their users.
price ($mm)
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closed 9/1/2021 via BNC Analysis

ContentSquare, acquired Hotjar

synopsis: Contentsquare announced it has acquired rival Hotjar, bringing together two major players in the digital user experience and analytics space. Hotjar is a new powerful way to reveal true website user behavior and experiences in one central tool - giving a big picture of how a site's UX and conversion rates can be improved.
buyer: ContentSquare
France-based Contentsquare empowers brands to build better digital experiences. Its experience analytics platform tracks and visualizes billions of digital behaviors, delivering intelligent recommendations that everyone can use to grow revenue, increase loyalty and fuel innovation. "
target: Hotjar
Hotjar is a new powerful way to reveal true website user behavior and experiences in one central tool - giving a big picture of how a site's UX and conversion rates can be improved. All data is securely stored in the cloud and is accessible at lightning speed.
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announced 7/30/2021 via PR Newswire

Qualtrics, will acquire Clarabridge

synopsis: Qualtrics, the world's #1 Experience Management (XM) provider, will acquire Clarabridge, the leader in omnichannel conversational analytics. Clarabridge's sophisticated AI-powered platform allows companies to capture and analyze customer feedback from indirect sources such as social media, emails, support calls, chats, and product reviews.
buyer parent: SAP SE
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
target: Clarabridge
Clarabridge helps the world's leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered conversational analytics, Clarabridge's platform enables brands to extract actionable insights from every customer interaction to grow sales, ensure compliance and more.
price ($mm)
$1,125
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EBITDA ($mm)
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closed 7/15/2021 via Company Press Release

CSG International, Inc., acquired Kitewheel

synopsis: CSG, the leader in innovative customer engagement, revenue management, and payments solutions, has acquired Kitewheel, the leading provider for customer journey orchestration and analytics. Kitewheel helps enterprise brands to plan and deliver real-time journeys and personalized experiences across all customer interaction channels and systems.
buyer: CSG International, Inc. (CSGS:$1,012.85)
For over 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage, and retain customers. CSG manages billions of customer interactions annually with its award-winning suite of software and services. "
target: Kitewheel
Kitewheel is the leading provider for customer journey orchestration and analytics. Kitewheel’s Customer Journey Hub helps enterprise brands to plan and deliver real-time journeys and personalized experiences across all customer interaction channels and systems.
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closed 7/7/2021 via Company Press Release

panagenda, acquired Perfrax

synopsis: panagenda, a global leader for analysis, monitoring and optimization of collaboration IT landscapes, has acquired Perfrax, a digital experience monitoring solution for Microsoft Office365. Perfrax accurately identifies problems and isolates root causes. Their software provides solutions for real user monitoring, network connectivity, and more.
buyer: panagenda
panagenda is a global leader for analysis, monitoring and optimization of collaboration IT landscapes. panagenda aims to make IT landscapes more efficient. They offer services and products for analysis & optimization, Domino app analysis, Microsoft 365 endpoint performance monitoring, and more. "
target: Perfrax
Perfrax is a digital experience monitoring solution for Microsoft Office365. Perfrax's TrueDEM solution accurately identifies problems and isolates root causes. Their software provides solutions for real user monitoring, end point monitoring, network connectivity, and more.
price ($mm)
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closed 9/8/2021 via BusinessWire

Capillary, acquired Persuade

synopsis: Singapore-headquartered Capillary Technologies, a leading global customer loyalty and customer engagement solutions provider, has acquired Persuade, a customer experience (CX) company. The acquisition further extends Capillary’s presence in North America and strengthens its position as the global customer loyalty and engagement leader.
buyer: Capillary
Singapore-based Capillary is a leading global customer loyalty and customer engagement solutions provider. The platform has unlocked customer retention potential for 400+ enterprises including top brands like PUMA, VF Corporation, Jotun, Levi’s, Domino’s, KFC, Pizza Hut, Asics, HP, and many more. "
target: Persuade
Persuade is a Minneapolis-based full-stack customer experience company with strong expertise in customer loyalty, digital experiences and analytical solutions. The company’s loyalty platform aims to create meaningful experiences across organizations that drive positive business results.
price ($mm)
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closed 9/8/2021 via BusinessWire

Capillary, acquired Persuade

synopsis: Singapore-headquartered Capillary Technologies, a leading global customer loyalty and customer engagement solutions provider, has acquired Persuade, a customer experience (CX) company. The acquisition further extends Capillary’s presence in North America and strengthens its position as the global customer loyalty and engagement leader.
buyer: Capillary
Singapore-based Capillary is a leading global customer loyalty and customer engagement solutions provider. The platform has unlocked customer retention potential for 400+ enterprises including top brands like PUMA, VF Corporation, Jotun, Levi’s, Domino’s, KFC, Pizza Hut, Asics, HP, and many more. "
target: Persuade
Persuade is a Minneapolis-based full-stack customer experience company with strong expertise in customer loyalty, digital experiences and analytical solutions. The company’s loyalty platform aims to create meaningful experiences across organizations that drive positive business results.
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closed 10/5/2016 via BNC Analysis

Capillary Technologies, acquired Sellerworx

synopsis: Capillary Technologies which develops omni-channel CRM platform for retail brands has acquired ecommerce services and technology company Sellerworx. Sellerworx makes it incredibly easy for merchants to build and manage their online business and grow exponentially.
buyer: Capillary Technologies
Capillary provides the leading OmniChannel Engagement, Experience and Commerce Management software and solutions designed to help consumer brands boost sales, loyalty, and overall marketing and sales performance. "
target: Sellerworx
Sellerworx makes it incredibly easy for merchants to build and manage their online business and grow exponentially. With a mix of business services and the Sellerworx SAAS platform, they enable e-commerce companies and enterprises optimize their value chain.
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closed 1/19/2022 via Company Press Release

Network Merchants, LLC, acquired Integrated Reporting is Simple, LLC.

synopsis: NMI has acquired IRIS CRM, a premier merchant services CRM and comprehensive merchant management platform servicing clients in the payments industry. Together, the duo will provide added value for partners by bringing together easy sign-up and onboarding for merchants with the ability to quickly monetize payments.
buyer: Network Merchants, LLC
NMI is a global payment enablement platform, processing more than $165 billion in payments annually. They enable payments for over 3,000 partners and over 255,000 merchants around the world and across the entire commerce ecosystem: online, in-app, mobile, in-store, unattended and whatever’s next. "
target: Integrated Reporting is Simple, LLC.
IRIS CRM is a leading merchant services CRM. The company provides reporting on over 355,000 active merchants each month and offers payment processing organizations the ability to handle all of their merchant acquisition, onboarding, support and residual income calculations through a single platform.
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announced 3/11/2021 via Company Press Release

Lightspeed POS, will acquire Vend

synopsis: Lightspeed POS Inc., a provider of cloud-based, omnichannel commerce platforms, will acquire Vend Limited, a cloud-based retail management software company in New Zealand. Vend makes it easier for retailers to manage and grow their business. They offer solutions for POS, inventory management, payments, customer management, ecommerce, and more.
buyer: Lightspeed POS (TSX:LSPD:$221.73)
Lightspeed is a cloud-based commerce platform powering small and medium-sized businesses in over 100 countries around the world. It's an all-in-one solution that helps restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business. "
target: Vend
Vend is a cloud-based retail management software company in New Zealand. Vend makes it easier for retailers to manage and grow their business. They offer solutions for POS, inventory management, payments, customer management, ecommerce, and more.
price ($mm)
$288
rev ($mm)
$27
EBITDA ($mm)
EV / rev
10.7x
EV / EBITDA
closed 11/5/2020 via Company Press Release

ClearCourse Partnership LLP, acquired Swan Retail Ltd.

synopsis: ClearCourse Partnership LLP, a group of innovative technology companies in the UK, has acquired Swan Retail, a leading provider of retail management software in the UK. Swan offers comprehensive solutions for EPoS, stock management, accounts, customer ordering, warehousing, CRM and eCommerce.
buyer parent: Aquiline Capital Partners
buyer: ClearCourse Partnership LLP
ClearCourse is a UK partnership of innovative technology companies providing membership software to groups, organisations and small businesses. Their companies help customers manage their members and clients, administer their business workflow, & automate their payment processes seamlessly. "
target: Swan Retail Ltd.
Swan Retail is a software house in the retail software based in Hampshire, UK. Specialising in the retail and catering sectors, their software applications offer a comprehensive solution covering EPoS, stock management, accounts, customer ordering, warehousing, CRM and eCommerce.
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closed 2/5/2020 via BNC Analysis

Instamojo, acquired GetMeAShop

synopsis: Instamojo, India's largest on-demand payments platform for SMEs, has acquired GetMeAShop from Times Internet, India’s largest digital products company. GetMeAShop is a SaaS-based e-commerce platform in India. GetMeAShop helps small businesses and local retailers to enhance their online presence, market themselves and make more money.
buyer: Instamojo
Instamojo is India's largest on-demand payments platform for SMEs. Instamojo offers a multi-channel payment gateway solution that covers SMS, email, whatsapp, Facebook, and more. Their platform powers 1,000,000+ businesses in India and accepts all types of payments. "
target parent: The Times Group
target: GetMeAShop
GetMeAShop is a SaaS-based e-commerce platform in India. GetMeAShop helps small businesses and local retailers to enhance their online presence, market themselves and make more money. Their platform provides a website builder, marketing tools, and a CRM suite.
price ($mm)
$5.00
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EBITDA ($mm)
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closed 1/15/2020 via Company Press Release

International Market Centers, acquired Pharos by Whereoware

synopsis: International Market Centers announced its launch of IMC_di, a wholly-owned, stand-alone, B2B e-commerce division, with the acquisition of Pharos (formerly a division of Whereoware). Pharos is an integrated sales, marketing and commissioning software tailor-made for the gift and home furnishings industry.
buyer parent: Blackstone Group LP
buyer: International Market Centers
International Market Centers (IMC) is the world’s largest operator of premier showroom space for furniture, gift, home décor, rug, and apparel industries. IMC owns and operates nearly 20 million square feet of world-class exhibition space in High Point, N.C., Las Vegas and Atlanta. "
target: Pharos by Whereoware
Pharos enables Vendors and their Sales Rep partners to modernize their business through easy-to-use and affordable e-commerce, marketing, and sales software. Pharos is a one-stop-shop for an impressive and effective online experience.
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closed 11/6/2019 via Company Press Release

Amperity, Inc., acquired Custora

synopsis: Amperity, the leading Customer Data and Identity Platform, has acquired Custora, the leading cloud-based retail customer analytics platform. Custora helps retailers drive incremental revenue and lifetime value by making better use of their customer data.
buyer: Amperity, Inc.
Amperity, the leading Customer Data and Identity Platform, helps the world’s most loved brands take control of their customer data. Amperity is revolutionizing customer identity resolution and data management, and provides the core customer data foundation. "
target: Custora
Custora, the leading cloud-based retail customer analytics platform, helps retailers drive incremental revenue and lifetime value by making better use of their customer data. Companies use Custora to acquire higher value customers, increase purchase frequency, and improve team efficiency.
price ($mm)
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closed 7/17/2019 via BNC Analysis

Swan Retail Ltd., acquired Touchretail Holdings Ltd

synopsis: Retail software provider Swan Retail has acquired rival Touchretail. Touchretail provide cutting-edge inventory management and point of sale software. Touchretail makes TRIMS Back Office, TRIMS POS, TRIMS CRM and Retail Accounts. Touchretail is based in Staffordshire where they develop, support and supply software worldwide.
buyer: Swan Retail Ltd.
Swan Retail is a software house in the retail software based in Hampshire, UK. Specialising in the retail and catering sectors, their software applications offer a comprehensive solution covering EPoS, stock management, accounts, customer ordering, warehousing, CRM and eCommerce. "
target: Touchretail Holdings Ltd
Touchretail provide cutting-edge inventory management and point of sale software. Touchretail makes TRIMS Back Office, TRIMS POS, TRIMS CRM and Retail Accounts. Touchretail is based in Staffordshire where they develop, support and supply software worldwide.
price ($mm)
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closed 3/27/2019 via BNC Analysis

Shopmatic Pte. Ltd., acquired Octopus Retail Management Pte. Ltd.

synopsis: E-commerce solutions startup Shopmatic is acquiring brick-and-mortar solutions specialist Octopus Retail Management as it pursues an omnichannel retail strategy. Singapore-based Octopus offers cloud-based omnichannel management software to physical stores.
buyer: Shopmatic Pte. Ltd.
Shopmatic is an international ecommerce company that was launched with the intent of helping anyone going online, succeed in selling their products and services. Shopmatic helps users develop their own unique web store and list them on marketplaces and social channels. "
target: Octopus Retail Management Pte. Ltd.
Singapore-based Octopus offers cloud-based omnichannel management software to physical stores. Octopus offers a complete suite of retail management solutions from the Point of Sales (POS) to the back-of-house inventory to customer relationship management and eCommerce.
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closed 3/20/2019 via Company Press Release

PERQ Software, LLC, acquired Who's Up

synopsis: PERQ, experts in online consumer engagement and behavior, has acquired Who’s Up, a full featured retail ‘up system’ and CRM (customer relationship management) tool for managing leads and in-store customers.
buyer: PERQ Software, LLC
Founded in 2001, PERQ solutions are used by more than 1,000 businesses in the home furnishing, auto retail and multifamily industries. PERQ’s artificial intelligence-powered digital marketing software helps clients better engage with consumers, capturing unique user data. "
target: Who's Up
Who’s Up is a full featured retail ‘up system’ and CRM (customer relationship management) tool for managing leads and in-store customers.
price ($mm)
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closed 1/30/2019 via BNC Analysis

DotSoft merged with Solucia Sarl,

synopsis: DotSoft has merged with Solucia, a French provider of omnichannel solutions for distance selling and e-commerce. DotSoft is a French provider of SaaS-based solutions for the retail industry. DotSoft's DS Smart Commerce platform provides retailers with solutions for POS, CRM, e-commerce, business management, and more.
buyer: Solucia Sarl
Solucia is a French provider of omnichannel solutions for distance selling and e-commerce. Solucia offers solutions for supply management, inventory management, customer relationship management, marketing, content management systems, sales and more. "
target: DotSoft
DotSoft is a French provider of SaaS-based solutions for the retail industry. DotSoft's DS Smart Commerce platform provides retailers with solutions for POS, CRM, e-commerce, business management, and more. DotSoft enables brands to revolutionize their sales, customer relationships and marketing.
price ($mm)
rev ($mm)
$2
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 8/1/2018 via BNC Analysis

Toppan Printing Co., Ltd., acquired Monopos Co., Ltd.

synopsis: Toppan Printing, a Japanese printing company, has acquired Monopos from IROYA, a Japanese company that sells apparel for men and women. Monopos is a Japanese company that offers a one stop SaaS solution for retailers. The company's platform offers solutions for inventory management, e-commerce, POS, and omni-channel customer data management.
buyer: Toppan Printing Co., Ltd. (TSE:7911:$13,066.07)
Toppan Printing Co., Ltd. (Toppan) is a Japanese printing company. Toppan provides commercial printing and related services to clients in Asia, the United States, and Europe. The company's operations are broadly divided into Information & Communication, Living & Industry, and Electronics. "
target parent: IROYA K.K.
target: Monopos Co., Ltd.
Monopos is a Japanese company that offers a one stop SaaS solution that helps retailers maximize their sales opportunities. The company's platform offers solutions for inventory management, e-commerce, POS, and omni-channel customer data management.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/3/2015 via PR Newswire

Zeta Interactive Corporation, acquired eBay Enterprise CRM

synopsis: Zeta Interactive, the big data and analytics company that helps leading brands acquire, retain and grow customers, announced it has acquired eBay Enterprise's CRM division, which includes businesses that are leaders in the data-driven marketing stack, an enterprise-grade ESP, a robust data management product and an automated attribution solution.
buyer parent: Investcorp
buyer: Zeta Interactive Corporation (:$458.34)
Zeta Interactive is a big data and analytics company that helps leading brands acquire, grow and retain customers. They use Big Data, advanced analytics and machine learning to power marketing programs for hundreds of Middle Market and Fortune 500 brands. "
target parent: eBay
target: eBay Enterprise CRM
eBay Enterprise's CRM division, which is headquartered in Burlington, MA, includes businesses that are recognized as leaders in the key elements of the data-driven marketing stack, an enterprise-grade ESP, a robust data management product and an automated attribution solution.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/12/2015 via BusinessWire

Demandware, Inc., will acquire Retail.net

synopsis: Demandware® Inc. the industry-leading provider of enterprise cloud commerce solutions, will acquire Retail.net, an enterprise cloud software company that provides an integrated solution for retail point-of-sale (POS) and store operations. Retail.net and Demandware’s cloud platform will create a commerce platform that delivers seamless experiences.
buyer: Demandware, Inc. (DWRE:$254.08)
Demandware, the category defining leader of enterprise cloud commerce solutions, empowers the world’s leading retailers to continuously innovate in our complex, consumer-driven world. "
target: Retail.net
Retail.net is an integrated, modular solution suite including master data management, merchandising, operations, point-of-sale and workforce management offered by the Tomax Corporation.
price ($mm)
$60
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/15/2020 via Company Press Release

The Nielsen Company, Inc., acquired Precima

synopsis: Nielsen Global Connect acquired Precima®, an industry-leading, SaaS-based provider of powerful retail and customer data applications and analytics, from Alliance Data Systems Corp. Precima’s industry-leading Transaction Log (TLog) and Loyalty/Customer Relationship Management (CRM) data platform has been a foundational resource for global companies.
buyer: The Nielsen Company, Inc. (NLSN:$3,500.00)
Nielsen Holdings plc is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. For more than 90 years Nielsen has provided data and analytics based on scientific rigor and innovation. "
target parent: Alliance Data Systems, Inc.
target: Precima
Precima® is a global retail strategy and analytics company that provides tailored, data-driven solutions to drive sales, boost profitability, and build customer loyalty. Precima’s head office is located in Toronto, Canada, with global offices in The Netherlands, Chicago, U.S., and London, U.K.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/27/2017 via BNC Analysis

Loyalty Company, acquired Golden Eyes

synopsis: Loyalty Company, an independent customer communication and marketing group, has acquired Golden Eyes, a provider of CRM, Business Intelligence, and multi-channel Marketing solutions for retail outlets. Golden Eye's Be-One is a CRM and marketing campaign management platform that consolidates customer data and drives multi-channel marketing actions.
buyer: Loyalty Company
Loyalty Company is an independent customer communication and marketing group. The company conceives, organises and implements fully personalised marketing and commercial strategies and action plans, in order to develop customer value. Their clients include L'Oréal, Michelin, LavAzza, and more. "
target: Golden Eyes
Golden Eyes is a provider of CRM, Business Intelligence, and multi-channel Marketing solutions for retail outlets. Golden Eye's Be-One is an innovative CRM and marketing campaign management platform. The cloud-based platform consolidates customer data and drives multi-channel marketing actions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/23/2015 via Company Press Release

@WalmartLabs, acquired PunchTab

synopsis: @WalmartLabs is acquiring PunchTab, a company known for building a software platform that empowers brands like Walmart and Sam’s Club to better understand and engage with customers in a unified way online, on mobile and in physical stores. @WalmartLabs will use PunchTab's technology to enhance their existing Customer relationship management tools.
buyer parent: Wal-Mart Stores, Inc.
buyer: @WalmartLabs
@WalmartLabs is based in the heart of Silicon Valley. The business unit creates platforms, products and businesses around social and mobile commerce to support Walmart’s global strategy of seamlessly integrating theshopping experience between brick-and-mortar stores and e-commerce. "
target: PunchTab
PunchTab is a Silicon Valley company known for building a software platform that empowers brands like Walmart and Sam’s Club to better understand and engage with customers in a unified way online, on mobile and in physical stores.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/14/2014 via Company Press Release

Demandware, Inc., acquired CQuotient, Inc.

synopsis: Demandware Inc. the industry-leading provider of enterprise cloud commerce solutions, announced that it has acquired CQuotient, a next-generation cloud personalization provider. CQuotient applies advanced predictive science to the full picture of the shopper journey, including online and offline customer and product data, promotions and content.
buyer: Demandware, Inc. (DWRE:$254.08)
Demandware solutions, comprised of the only enterprise-class, on-demand ecommerce platform and expert services, deliver merchandising effectiveness, proven site reliability and industry best practices that exceed profitability goals. "
target parent: Bain Capital
target: CQuotient, Inc.
CQuotient, a next-generation cloud personalization provider. CQuotient applies advanced predictive science to the full picture of the shopper journey, including online and offline customer and product data, promotions and content.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/24/2022 via PR Newswire

Givex Corporation, acquired Counter Solutions

synopsis: Givex Information Technology Group LTD has completed the purchase of all of the outstanding shares of Counter Solutions. Counter Solutions create connected digital experiences for the retail & hospitality sectors, helping brands implement self-service technology solutions.
buyer: Givex Corporation (:$42.40)
Givex is a global fintech company providing merchants with customer engagement, point of sale and payment solutions, all in a single platform. They are integrated with 1000+ technology partners, creating a fully end-to-end solution that delivers powerful customer insights. "
target: Counter Solutions
Counter Solutions create connected digital experiences for the retail & hospitality sectors, helping brands implement self-service technology solutions. Their WAY2PAY platform comprises of self-order, self-checkout, smart refrigeration & menu management technology.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/20/2022 via BNC Analysis

Shiprocket, acquired Omuni

synopsis: Shiprocket, India’s #1 eCommerce shipping solution, has acquired Omuni from Arvind Ltd, a leading apparel manufacturer and retailer in India. Omuni is India’s largest omnichannel enablement company. Omuni provides SaaS solutions that enable retailers to improve in-store experiences, unify their inventory, sell on social channels, and more.
buyer: Shiprocket
Shiprocket is India’s #1 eCommerce shipping solution. Shiprocket powers eCommerce businesses by making shipping easy. Their cloud-based logistics software features solutions for NDR management, hyperlocal services, AI-powered courier recommendations, shipping rates, and more. "
target parent: Arvind Ltd
target: Omuni
Omuni is India’s largest omnichannel enablement company. Omuni provides SaaS solutions that power clicks to bricks omnichannel experiences for 100+ global brands. They enable retailers to improve in-store experiences, unify their inventory, sell on social channels, and more.
price ($mm)
$25
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/12/2022 via BusinessWire

iQmetrix Software Development Corp., purchased DXP and Activation Solutions from Synchronoss Technologies, Inc.

synopsis: iQmetrix has acquired the Digital Experience Platform (DXP) and Activation Solutions from Synchronoss Technologies, Inc., a global leader in cloud, messaging, and digital products and platforms. DXP and Activation enable telecom operators and retailers around the globe to create, orchestrate, and manage digital experiences across all channels.
buyer: iQmetrix Software Development Corp.
Based in Vancouver, iQmetrix’s intelligent retail management software is designed to power the telecom industry. Its software is built around enabling telecom retailers to deliver a buy-anywhere strategy through multi-channel inventory management and digital retail solutions. "
seller: Synchronoss Technologies, Inc. (SNCR:$280.62)
DXP and Activation enable telecom operators and retailers around the globe to create, orchestrate, and manage digital experiences across all channels. DXP allows users to easily create, integrate, and publish customer journeys and experiences through simple drag-and-drop configurations.
price ($mm)
$9.00
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
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Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
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Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
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Thryv
Thryv
Thryv's flagship software includes everything small business owners need to manage their work, in a single package. With over 20 industry customizations and a fully mobile interface, technology previously reserved for big businesses is now at the fingertips of small business owners nationwide.
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Kambi Group plc
Kambi Group plc
Kambi is a global provider of premium sports betting technology and services. Kambi enables clients in the betting and gaming industry to provide first-class sports betting experiences. They offer solutions for odds compiling, customer intelligence and risk management.
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Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
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Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
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Ticker:
 
 
 
 
 
 
 
 
Zeta Global
Zeta Global
Zeta Global Holdings Corp. is a leading data-driven, cloud-based marketing technology company that empowers enterprises to acquire, grow and retain customers more efficiently.
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Employees
1434
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Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
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$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
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Net Income ($mm)
Employees
1036
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Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2020
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$32.78
EBITDA ($mm)
$3.53
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Net Income ($mm)
$3.27
Employees
229
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Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
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EBITDA ($mm)
($16.68)
EBIT ($mm)
($17.93)
Net Income ($mm)
Employees
10
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Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
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Net Income ($mm)
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Employees
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Ticker: BSE:539289
 
 
 
 
 
 
 
 
Aurum PropTech
Aurum PropTech
Aurum PropTech is a new-age software company in India. Aurum PropTech helps real estate companies to become more efficient and enhance customer experiences. They offer SaaS solutions for ERP, customer experience management, property management, and more.
year
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EBITDA ($mm)
($2.03)
EBIT ($mm)
($2.39)
Net Income ($mm)
Employees
35
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2ergo Group plc
2ergo Group plc
2ergo Group plc provides mobile coupons and vouchers, loyalty, proximity, and payment solutions for various organizations to develop and execute their mobile strategy in the United Kingdom and the United States. It offers podifi and TikTap.
year
2013
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$5.81
EBITDA ($mm)
($6.32)
EBIT ($mm)
($8.37)
Net Income ($mm)
Employees
67
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Ticker: HUBS
 
 
 
 
 
 
 
 
HubSpot, Inc.
HubSpot, Inc.
HubSpot is the world's leading inbound marketing and sales platform. Over 13,500 customers in more than 90 countries use HubSpot's software, services, and support to transform the way they attract, engage, and delight customers.
year
2020
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EBITDA ($mm)
($31.49)
EBIT ($mm)
($50.82)
Net Income ($mm)
Employees
3981
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Ticker: OM:PTRK
 
 
 
 
 
 
 
 
Physitrack
Physitrack
Physitrack is an Apple Mobility Partner and the world leader in the provision of Virtual Care and Telehealth technology. Physitrack works with tens of thousands of public and private healthcare providers around the world helping them care for several million patients per year.
year
2021
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$8.23
EBITDA ($mm)
$1.12
EBIT ($mm)
$1.09
Net Income ($mm)
Employees
49
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Ticker: BOVESPA:IFCM3
 
 
 
 
 
 
 
 
Infracommerce
Infracommerce
Infracommerce is a leading provider of e-commerce technology and services in Brazil. Infracommerce helps retailers to increase their efficiency and scale. They offer solutions and services for customer relations, back office, payment gateways, logistics, and more.
year
2021
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$88.89
EBITDA ($mm)
($7.22)
EBIT ($mm)
($10.00)
Net Income ($mm)
Employees
3908
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Motork
Motork
MotorK is a leading SaaS provider for the automotive retail industry in the EMEA region, with over 400 employees and ten offices in seven countries (Italy, Spain, France, Germany, Portugal, the UK and Israel).
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Net Income ($mm)
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400
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Ticker: TSXV:QIS
 
 
 
 
 
 
 
 
Quorum Information Technologies
Quorum Information Technologies
Quorum is a North American company focused on developing, marketing, implementing and supporting its dealership and customer management system, XSELLERATOR. XSELLERATOR automates, integrates and streamlines every process across departments in a dealership.
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EBITDA ($mm)
($0.81)
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Employees
44
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Ticker:
 
 
 
 
 
 
 
 
Givex Corporation
Givex Corporation
Givex is a global fintech company providing merchants with customer engagement, point of sale and payment solutions, all in a single platform. They are integrated with 1000+ technology partners, creating a fully end-to-end solution that delivers powerful customer insights.
year
2021
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EBITDA ($mm)
$1.10
EBIT ($mm)
($0.61)
Net Income ($mm)
Employees
319
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Ticker: AIM:UNG
 
 
 
 
 
 
 
 
Universe Group plc
Universe Group plc
Universe Group plc provides some of the world's leading retailers with point of sale, payment and loyalty solutions. The Group's solutions are based on its own proprietary software and are offered out of the Cloud on a software as a service model.
year
2018
rev ($mm)
$26.32
EBITDA ($mm)
$2.69
EBIT ($mm)
$1.60
Net Income ($mm)
$0.67
Employees
249
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Ticker: TSXV:AKR
 
 
 
 
 
 
 
 
Ackroo Inc.
Ackroo provides gift card and loyalty processing solutions to help businesses attract, retain and grow their customers and their revenues. Their solution can process gift card & loyalty transactions at the point-of-sale and provide merchants with important administrative and marketing data.
year
2020
rev ($mm)
$5.02
EBITDA ($mm)
$0.94
EBIT ($mm)
($0.60)
Net Income ($mm)
Employees
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Ticker: OTCPK:MFON
 
 
 
 
 
 
 
 
Mobivity
Mobivity
Mobivity helps restaurant and retail brands realize their strategy of growing their business by increasing customer frequency, engagement, and spend.
year
2018
rev ($mm)
$11.78
EBITDA ($mm)
($4.45)
EBIT ($mm)
($4.52)
Net Income ($mm)
Employees
61
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Ticker: AIM:PROX
 
 
 
 
 
 
 
 
Proxama Ltd.
Proxama Ltd.
Proxama are experts in NFC payments, ticketing and NFC and proximity marketing. Proxama's primary focus is on developing contactless payment solutions for mobiles through product development consultancy, systems integration and product licensing.
year
2014
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
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  • watch
Ticker: AIM:INCA
 
 
 
 
 
 
 
 
Incadea Plc
Incadea Plc
Incadea Plc is the leading provider of enterprise software solutions and services to the global automotive retail and wholesale market. With a proven industry focus and expertise, incadea is the vendor of choice for car manufacturers and their dealer networks around the world.
year
2014
rev ($mm)
$54.88
EBITDA ($mm)
$3.74
EBIT ($mm)
$3.81
Net Income ($mm)
Employees
490
  • drill down
  • watch
Ticker: DMAN
 
 
 
 
 
 
 
 
DemandTec, Inc.
DemandTec, Inc.
DemandTec delivers cloud-based analytics software that enables businesses to examine different customer buying scenarios, both online and in-store. As a result, companies can spot trends and shopper insights to make better price, promotion, and assortment decisions. .
year
2011
rev ($mm)
$82.42
EBITDA ($mm)
($7.18)
EBIT ($mm)
($0.98)
Net Income ($mm)
Employees
351
  • drill down
  • watch
Ticker: PCYG
 
 
 
 
 
 
 
 
Park City Group, Inc.
Park City Group, Inc.
Park City Group (PCYG) is a Software-as-a-Service ("SaaS") provider that brings unique visibility to the consumer goods supply chain, delivering actionable information that ensures product is on the shelf when the consumer expects it to be.
year
2015
rev ($mm)
$13.25
EBITDA ($mm)
($1.40)
EBIT ($mm)
($2.17)
Net Income ($mm)
Employees
57
  • drill down
  • watch
Ticker: IRYS
 
 
 
 
 
 
 
 
iTrackr Systems, Inc.
iTrackr Systems, Inc.
iTrackr Systems, Inc. is an e-commerce software and services company that engages in the development, marketing, and commercialization of an online product and inventory search application for retailers and consumers.
year
2010
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: CNVO
 
 
 
 
 
 
 
 
Convio, Inc.
Convio, Inc.
Convio, Inc. is a leading provider of on-demand constituent engagement solutions that enable nonprofit organizations to maximize the value of every relationship. Convio serves more than 1,400 nonprofit organizations from its headquarters in Austin, TX and other offices around the US.
year
2011
rev ($mm)
$80.35
EBITDA ($mm)
($3.93)
EBIT ($mm)
($7.98)
Net Income ($mm)
Employees
201
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
  • drill down
  • watch