Like Vergic

closed 10/6/2021 via Company Press Release

Puzzel, acquired Vergic

synopsis: Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, has acquired Vergic, a Swedish digital engagement company. Vergic enables businesses to improve their customer experiences through AI-supported messaging, voice and digital collaboration tools. Their platform allows users to orchestrate how and when to engage with customers.
buyer parent: Marlin Equity Partners
buyer: Puzzel
Headquartered in Norway, Puzzel is a leading cloud-based contact centre software provider and was a pioneer in offering integrated customer engagement as an easily-deployed service. The company combines omni-channel technology with artificial intelligence capabilities. "
target: Vergic
Vergic is a Swedish digital engagement company. Vergic enables businesses to improve their customer experiences through AI-supported messaging, voice and digital collaboration tools. Their platform allows users to orchestrate how, why and when to engage with customers during their journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/26/2021 via GlobeNewswire

Vendasta, acquired CalendarHero Inc.

synopsis: Saskatchewan-based Vendasta, the leading end-to-end platform for companies selling digital solutions to local businesses, has acquired CalendarHero, a Canadian provider of AI-powered meeting and appointment software. The CalendarHero acquisition brings more than 100,000 users into the Vendasta ecosystem.
buyer: Vendasta
Based in Canada, Vendasta provides an end-to-end ecommerce platform to experts who deliver digital products and services to local businesses worldwide. Vendasta offers the tools needed to provide small- and medium-sized business (SMBs) clients with a delightful digital experience. "
target: CalendarHero Inc.
Canada-based CalendarHero is an automated scheduling software that transforms traditional meeting scheduling into a faster, efficient, and effortless experience for businesses. CalendarHero allows customers to schedule one-on-one, remote, and group meetings without any back-and-forth emails.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/10/2020 via PR Web

Xenon Partners, acquired UXPin

synopsis: Xenon Partners has acquired UXPin, a leading collaborative design and prototyping platform. Trusted by thousands of teams around the world, including Apple, Netflix, PayPal and more, this partnership will take UXPin’s product and reach within the digital community to the next level, amplifying the company's impact of helping design and development
buyer: Xenon Partners
Xenon acquires and operates early-stage B2B SaaS (Software as a Service) technology companies. Xenon provides its portfolio companies with deep operational expertise in growth marketing, sales and operations to scale to the next level. "
target: UXPin
UXPin is a leading collaborative design and prototyping platform. UXPin found success as a paper prototyping notepad, but shifted focus to develop an online user experience design platform, UXPin.com, that enables teams to build better digital products.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/7/2019 via PR Newswire

Atheer, Inc., acquired Flype Inc.

synopsis: Atheer Inc., a provider of enterprise-grade AR productivity and collaboration solution designed for industrial enterprises, has acquired Flype, Inc, a digital work platform pioneer. Flype's digital work platform intelligently and securely connects users with the digital assets, work instructions, and resources they need to do their best work.
buyer: Atheer, Inc.
Atheer provides fully integrated enterprise grade solution for contextual work guidance and support which combines secure multi-point video collaboration, integrated step by step work instructions; broad device support; native support for multiple types of interaction, detailed dashboards, and more."
target: Flype Inc.
Flype's cloud-based infrastructure enhances businesses by allowing them to view the entire customer experience. Flype's digital work platform intelligently and securely connects users with the digital assets, work instructions, and resources they need to do their best work.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/17/2016 via PR Newswire

McorpCX,Inc., acquired PersonaDrive Inc.

synopsis: Customer experience solutions company McorpCX, Inc., a Customer Experience (CX) software and consulting leader, has acquired PersonaDrive, Inc., a Bellevue, WA based creator of cloud-based productivity software. PersonaDrive is a leading productivity platform for creating, managing, and sharing customer insights in the form of digital "personas".
buyer: McorpCX,Inc. (OTCPK:MCCX:$14.81)
McorpCX, Inc. is a leading customer experience services company delivering consulting and technology solutions to customer-centric organizations since 2002. The company is engaged in the business of developing and delivering technology-enabled products to help clients improve customer service. "
target: PersonaDrive Inc.
PersonaDrive is a pioneering developer of persona creation, management, and sharing tools since 2015. Their cloud-based platform and proprietary persona methodology helps teams organize and centralize user research to create an actionable source of customer insights in the form of personas.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/20/2021 via PR Newswire

Dubber Pty Ltd, acquired Notiv

synopsis: Melbourne-based Dubber Corporation Limited has acquired Notiv, an Australian developer of innovative cloud-native AI-based products that turn meetings into transcribed notes, summaries, signals, actions, and more. With Notiv, Dubber will now have the ability to automatically take notes and create action items on every call.
buyer: Dubber Pty Ltd (DUB.ASX:$14.89)
Australia-based Dubber is the world's most scalable Unified Call Recording service and Voice Intelligence Cloud. Dubber allows service providers to offer conversational recording from virtually any source, turning them into AI-enriched insights for compliance, business intelligence, and more. "
target: Notiv
Based in Australia, Notiv is a developer of innovative cloud-native AI-based products. Notiv transforms the content of a meeting into actionable insights through AI and Natural Language Processing generated transcriptions, notes and actions linked to the recording.
price ($mm)
$4.86
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/12/2022 via GlobeNewswire

Zoom, will acquire Solvvy

synopsis: Zoom Video Communications, Inc. will acquire Solvvy, a leading conversational AI and automation platform for customer support. Together, Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalize on new opportunities in contact center and customer support.
buyer: Zoom (ZM:$4,099.86)
Zoom helps businesses and organizations connect to others, share ideas, make plans, and build toward a future limited only by imagination. Its frictionless communications platform is the only one that started with video as its foundation, and Zoom has set the standard for innovation ever since. "
target: Solvvy
Solvvy is the leading Conversational AI platform for customer support. Solvvy enables fast, personalized resolutions for customers, improves agent productivity, and uncovers valuable insights that empower support leaders and their teams.
price ($mm)
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 4/27/2022 via BusinessWire

SoundHound Inc. merged with Archimedes Tech SPAC Partners Co.,

synopsis: SoundHound AI, Inc., a global leader in voice artificial intelligence, announced the completion of the previously announced business combination between SoundHound Inc. and Archimedes Tech SPAC Partners Co., a special purpose acquisition company.
buyer: Archimedes Tech SPAC Partners Co.
Archimedes Tech SPAC Partners Co. is a blank check company formed for the purpose of effecting a merger, share exchange, asset acquisition, share purchase, reorganization or similar business combination with one or more businesses in the AI, cloud services, and automotive technology sectors. "
target: SoundHound Inc.
SoundHound, a leading innovator of conversational intelligence, offers an independent voice AI platform that enables businesses across industries to deliver best-in-class conversational experiences to their customers.
price ($mm)
$1,994
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/20/2022 via Company Press Release

Spotler, acquired OBI4wan B.V.

synopsis: Spotler Group announced the acquisition of OBI4wan B.V., an omnichannel customer service and marketing solution to bring webcare, intelligent live chat, chatbots, messaging, social engagement, and media monitoring to their growing marketing technology and services portfolio.
buyer: Spotler
Founded in 2016 on the principles of connecting companies with their customers through innovative digital marketing and communications technologies, the Netherlands-based Spotler Group has invested in building and developing a portfolio of leading technologies and expertise. "
target parent: Main Capital Partners BV
target: OBI4wan B.V.
Founded in 2011, OBI4wan is the Benelux market leader in enabling marketers and customer service professionals to provide a consistent, responsive customer experience across multiple channels, including chatbots, messaging apps, and social media.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/30/2022 via Company Press Release

GoodHabitz B.V., acquired Helpr.ai

synopsis: GoodHabitz, a provider of online soft skills training in the Netherlands, has acquired Helpr, a conversational learning platform in the Netherlands. Helpr makes learning interactive, adaptive & activating through AI-driven educational chatbots. Their platform enables businesses to create effective training sessions that are tailored to their needs.
buyer parent: Naspers Ltd.
buyer: GoodHabitz B.V.
Based in the Netherlands, GoodHabitz provides enterprise clients with a broad range of cost-effective soft skills, such as leadership and management skills and digital learning content relevant to their entire employee base. The company offers 150 courses that are available across eight languages. "
target: Helpr.ai
Helpr is a conversational learning platform in the Netherlands. Helpr makes learning interactive, adaptive & activating through AI-driven educational chatbots. Their platform enables businesses to create effective training sessions that are tailored to their needs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 1/27/2022 via Company Press Release

Atlassian Pty Ltd., acquired Percept.AI

synopsis: Atlassian has acquired Percept.AI, an AI-powered virtual agent technology provider. They let customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
buyer: Atlassian Pty Ltd. (TEAM:$2,430.82)
Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 100,000 global customers, Atlassian is advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. "
target: Percept.AI
Percept is the no-code AI Chatbot that understands customers. It lets customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/16/2021 via Company Press Release

Zurich Financial Services Group, will acquire AlphaChat

synopsis: Zurich Insurance Group, a leading multi-line insurer, will acquire AlphaChat, a conversational AI platform in Estonia. AlphaChat makes customer service more efficient. Their platform allows users to quickly set up automated AI chatbots for customer support. They help businesses to increase resolution rates and reduce agent workloads.
buyer: Zurich Financial Services Group (SWX:ZURN:$71,344.00)
Switzerland-based Zurich Insurance Group is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. "
target: AlphaChat
AlphaChat is a conversational AI platform in Estonia. AlphaChat makes customer service more efficient and customers happy. Their platform allows users to quickly set up automated AI chatbots for customer support. They help businesses to increase resolution rates and reduce agent workloads.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/3/2021 via BNC Analysis

Tech Mahindra Limited, acquired Activus Connect LLC

synopsis: Tech Mahindra announced that it has acquired a 100% stake in US-based Activus Connect, a leading provider of work at home customer experience management solutions. Activus has more than 1750 employees. Activus Connect provides customizable omni-channels and an AI-powered compliance analytics platform, SmartVirtual.
buyer parent: Mahindra Group
buyer: Tech Mahindra Limited (NSEI:TECHM:$5,527.41)
Based in India, Tech Mahindra represents the connected world, offering innovative, customer-centric information technology experiences. Their convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value. "
target: Activus Connect LLC
US-based Activus Connect is a leading provider of work at home customer experience management solutions. Activus Connect provides customizable omni-channels and an AI-powered compliance analytics platform, SmartVirtual.
price ($mm)
$62
rev ($mm)
$17
EBITDA ($mm)
EV / rev
3.6x
EV / EBITDA
closed 11/11/2021 via Company Press Release

Exotel Techcom Pvt. Ltd., acquired Cogno AI

synopsis: Exotel, one of India’s largest cloud telephony companies, has acquired Cogno AI, a conversational AI company in India. Cogno AI enables businesses to set up world class customer experiences at scale. Their cloud-based platform allows agents to connect with customers across all digital touchpoints and features AI chatbots for common support queries.
buyer: Exotel Techcom Pvt. Ltd.
Exotel is one of India’s largest cloud telephony companies. Their aim is to help businesses, both large and small, manage their business phone system via a virtual phone system. Exotel’s cloud telephony eliminates the need to invest in any hardware or maintenance. "
target: Cogno AI
Cogno AI is a conversational AI company in India. Cogno AI enables businesses to set up world class customer experiences rapidly at scale. Their cloud-based platform allows live agents to connect with customers across all digital touchpoints and features AI chatbots for common support queries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/10/2021 via Company Press Release

Walmart, will acquire Botmock

synopsis: Walmart, the largest retailer in the world, will acquire Botmock, a leading conversational app design tool in Canada. Botmock lets users create conversation flows and interactive prototypes from a simple drag and drop editor. Their no-code platform enables businesses to build natural voice and chat interfaces and deploy them quickly.
buyer: Walmart (WMT:$572,754.00)
Walmart is the largest retailer in the world. Each week, nearly 265 million customers and members visit approximately 11,500 stores under 56 banners in 27 countries and eCommerce websites. Walmart employs over 2.2 million associates worldwide. "
target: Botmock
Botmock is a leading conversational app design tool in Canada. Botmock lets users create conversation flows and interactive prototypes from a simple drag and drop editor. Their no-code platform enables businesses to build natural voice and chat interfaces and deploy them quickly.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/20/2021 via BusinessWire

Dialpad, Inc., acquired Koopid

synopsis: Dialpad Inc., the industry leader in AI-powered communication and collaboration, has acquired Koopid, the premier AI-driven platform for an omnichannel customer experience. Koopid's AI-powered conversational platform allows brands to deliver a modern, connected customer experience within and across all digital channels.
buyer: Dialpad, Inc.
Dialpad is a leading cloud communications platform. Dialpad turns conversations into opportunities and helps global teams make smarter calls, anywhere, anytime. Their products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems. "
target: Koopid
Koopid is the premier AI-driven platform for an omnichannel customer experience. Koopid enables brands to naturally engage their customers. Their AI-powered conversational platform allows brands to deliver a modern, connected customer experience within and across all digital channels.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/2/2021 via BNC Analysis

Vista Equity Partners, will acquire Drift

synopsis: Private equity firm Vista Equity Partners announced that it is taking a majority stake in Drift, a company which aims to be the Amazon of businesses. Drift is the world's leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, and more.
buyer: Vista Equity Partners
Vista is a leading global investment firm with more than $77 billion in assets under management. The firm exclusively invests in enterprise software, data, and technology-enabled organizations across private equity, credit, public equity, and permanent capital strategies. "
target: Drift
Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world's leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/21/2021 via PR Newswire

LivePerson, Inc., acquired E-bot7

synopsis: LivePerson, Inc., a global leader in conversational AI, has acquired e-bot7, a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
buyer: LivePerson, Inc. (LPSN:$424.43)
LivePerson is a global leader in conversational AI. LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Their AI-powered conversational cloud makes it easy for consumers to ask questions and make purchases in the messaging channels they use every day. "
target: E-bot7
e-bot7 is a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/15/2021 via BNC Analysis

LeadDesk Oy, acquired GetJenny

synopsis: LeadDesk, a European SaaS contact centre software vendor, has acquired GetJenny Ltd, a Finnish company specialized in automating customer service with AI. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
buyer: LeadDesk Oy (HLSE:LEADD:$16.30)
LeadDesk is a Finnish software company operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for high volume sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics. "
target: GetJenny
GetJenny is a Finnish company specialized in automating customer service with artificial intelligence. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
price ($mm)
$7.00
rev ($mm)
$2
EBITDA ($mm)
$0
EV / rev
4.2x
EV / EBITDA
21.1x
closed 6/14/2021 via Yahoo, Inc.

Commsor, acquired Meetsy

synopsis: Commsor, which sees itself as an operating system for community managers, has acquired Meetsy, a communications software company that creates serendipity and unlock the power of networks in their customer's community by enabling members to easily connect with each other.
buyer: Commsor
Commsor is a community control center – powerful analytics, automations, and engagement tools for world-class community management. When done right, community will enable and improve customer acquisition, support, success, and retention in ways never thought possible. "
target: Meetsy
Meetsy is a communications software company that creates serendipity and unlock the power of networks in their customer's community by enabling members to easily connect with each other.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 10/6/2021 via Company Press Release

Puzzel, acquired Vergic

synopsis: Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, has acquired Vergic, a Swedish digital engagement company. Vergic enables businesses to improve their customer experiences through AI-supported messaging, voice and digital collaboration tools. Their platform allows users to orchestrate how and when to engage with customers.
buyer parent: Marlin Equity Partners
buyer: Puzzel
Headquartered in Norway, Puzzel is a leading cloud-based contact centre software provider and was a pioneer in offering integrated customer engagement as an easily-deployed service. The company combines omni-channel technology with artificial intelligence capabilities. "
target: Vergic
Vergic is a Swedish digital engagement company. Vergic enables businesses to improve their customer experiences through AI-supported messaging, voice and digital collaboration tools. Their platform allows users to orchestrate how, why and when to engage with customers during their journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/6/2021 via Company Press Release

Puzzel, acquired Vergic

synopsis: Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, has acquired Vergic, a Swedish digital engagement company. Vergic enables businesses to improve their customer experiences through AI-supported messaging, voice and digital collaboration tools. Their platform allows users to orchestrate how and when to engage with customers.
buyer parent: Marlin Equity Partners
buyer: Puzzel
Headquartered in Norway, Puzzel is a leading cloud-based contact centre software provider and was a pioneer in offering integrated customer engagement as an easily-deployed service. The company combines omni-channel technology with artificial intelligence capabilities. "
target: Vergic
Vergic is a Swedish digital engagement company. Vergic enables businesses to improve their customer experiences through AI-supported messaging, voice and digital collaboration tools. Their platform allows users to orchestrate how, why and when to engage with customers during their journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/15/2020 via Company Press Release

Puzzel, acquired U-WFM

synopsis: Puzzel, a leading cloud-based contact centre software provider, has acquired U-WFM, a leading provider of workforce management and optimization software. U-WFM’s solution gives its customers the ability to forecast demand, monitor adherence, and optimize their contact centre operations.
buyer parent: Marlin Equity Partners
buyer: Puzzel
Headquartered in Norway, Puzzel is a leading cloud-based contact centre software provider and was a pioneer in offering integrated customer engagement as an easily-deployed service. The company combines omni-channel technology with artificial intelligence capabilities. "
target: U-WFM
Based in the UK,, U-WFM is a leading provider of workforce management and optimization software. U-WFM’s solution gives its customers the ability to forecast demand, monitor adherence, and optimize their contact centre operations for companies of all sizes and across any industry vertical.
price ($mm)
rev ($mm)
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EV / rev
EV / EBITDA
closed 12/11/2019 via Company Press Release

Puzzel, acquired Logicalware

synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent: Marlin Equity Partners
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target: Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
price ($mm)
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 5/8/2019 via Company Press Release

Marlin Equity Partners, acquired Puzzel

synopsis: Marlin Equity Partners has acquired Puzzel, a leading European provider of cloud-based contact center software solutions. Puzzel’s best-in-class, multi-tenant contact center as a service (CCaaS) platform allows clients worldwide to manage and optimize their customer interactions across voice, email, chat and social media channels.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target parent: Herkules Capital
target: Puzzel
Puzzel is a leading cloud-based contact center software provider and one of the first pioneers to develop a cloud-based contact center offering. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/6/2021 via Company Press Release

Puzzel, acquired Vergic

synopsis: Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, has acquired Vergic, a Swedish digital engagement company. Vergic enables businesses to improve their customer experiences through AI-supported messaging, voice and digital collaboration tools. Their platform allows users to orchestrate how and when to engage with customers.
buyer parent: Marlin Equity Partners
buyer: Puzzel
Headquartered in Norway, Puzzel is a leading cloud-based contact centre software provider and was a pioneer in offering integrated customer engagement as an easily-deployed service. The company combines omni-channel technology with artificial intelligence capabilities. "
target: Vergic
Vergic is a Swedish digital engagement company. Vergic enables businesses to improve their customer experiences through AI-supported messaging, voice and digital collaboration tools. Their platform allows users to orchestrate how, why and when to engage with customers during their journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/22/2020 via GlobeNewswire

Apax Partners, will acquire Odigo SAS

synopsis: Apax Partners, a leading global private equity advisory firm, will acquire Odigo, leader in Contact-Center-as-a-Service (CCaaS) solutions principally for large companies. Headquartered in France, Odigo is an omni-channel cloud platform that supports companies in the management of their customer interactions.
buyer: Apax Partners
Apax Partners is a leading global private equity advisory firm. The Apax Funds invest in companies across four global sectors of Tech & Telco, Services, Healthcare and Consumer. These funds provide long-term equity financing to build and strengthen world-class companies. "
target parent: Capgemini
target: Odigo SAS
France-based Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2019 via Company Press Release

Marlin Equity Partners, acquired Puzzel

synopsis: Marlin Equity Partners has acquired Puzzel, a leading European provider of cloud-based contact center software solutions. Puzzel’s best-in-class, multi-tenant contact center as a service (CCaaS) platform allows clients worldwide to manage and optimize their customer interactions across voice, email, chat and social media channels.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target parent: Herkules Capital
target: Puzzel
Puzzel is a leading cloud-based contact center software provider and one of the first pioneers to develop a cloud-based contact center offering. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/20/2018 via BusinessWire

Vonage Holdings Corporation, will acquire NewVoiceMedia

synopsis: Vonage Holdings Corp. has entered into an agreement to acquire privately-held NewVoiceMedia, an industry-leading cloud Contact Center-as-a-Service provider. NewVoiceMedia's technology enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
buyer: Vonage Holdings Corporation (VG:$1,295.67)
Vonage embraced technology to transform how companies communicate to create better business outcomes. Their unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. "
target: NewVoiceMedia
NewVoiceMedia is a leading global provider of cloud contact center technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
price ($mm)
$350
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/10/2018 via BusinessWire

ZephyrTel, acquired Volt Delta International GmbH

synopsis: ZephyrTel, a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry, is pleased to announce it has acquired VoltDelta. VoltDelta delivers cloud and premise-based, multichannel contact center solutions, intelligent automation and data-driven contact management to optimize the customer journey.
buyer parent: ESW Capital, LLC
buyer: ZephyrTel
ZephyrTel is a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry. ZephyrTel is building a world class Telco Practice, which provides a multi-solution and services proposition to the global Telco industry. "
target parent: Skyview Capital LLC
target: Volt Delta International GmbH
VoltDelta delivers cloud and premise-based, multichannel contact centre solutions, intelligent automation and data-driven contact management to optimize the customer journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/20/2016 via Company Press Release

Virtual Hold Technology, LLC, acquired CallPromise, LLC

synopsis: To fuel callback services that scale to any contact service investment, Virtual Hold Technology (VHT) has acquired CallPromise, a multichannel, cloud-based, callback-platform provider. The CallPromise SaaS solution will become part of VHT Cloud, enabling rapid deployment of callback applications across channels.
buyer: Virtual Hold Technology, LLC
Virtual Hold Technology offers a suite of complementary, patented solutions that help organizations enhance the customer journey in order to achieve greater loyalty, efficiency and revenue. Their virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. "
target: CallPromise, LLC
CallPromise is a software-as-a-service offering singularly focused on multi-channel, cloud-based callback. They partner with high-service brands and help them engage customers with exceptional contact experiences. They are dedicated to reconnecting companies with their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2016 via BusinessWire

NICE Systems Ltd, acquired inContact, Inc.

synopsis: NICE, a worldwide leading provider of enterprise software solutions, announced the acquisition of inContact, the leader in cloud contact center. This acquisition brings together two leaders, offering the market’s first truly integrated contact center platform with an advanced analytics-driven workforce optimization suite in the cloud.
buyer: NICE Systems Ltd (NICE:$1,755.46)
NICE is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured/unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: inContact, Inc. (SAAS:$233.04)
inContact is the cloud contact center software leader. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.
price ($mm)[EV]
$867 [$864]
rev ($mm)
$233
EBITDA ($mm)
$2
EV / rev
3.8x
EV / EBITDA
583.6x
closed 1/6/2016 via PR Newswire

ShoreTel Inc., acquired Corvisa LLC

synopsis: ShoreTel, the leading provider of brilliantly simple hosted phone systems and unified communications (UC) solutions, announced it has completed its acquisition of Corvisa LLC, a provider of cloud-based communications solutions, from Novation Companies, Inc.
buyer: ShoreTel Inc. (SHOR:$360.44)
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. "
target parent: Novation Companies, Inc.
target: Corvisa LLC
Corvisa provides businesses with a single source for cloud communications solutions. Corvisa combines powerful contact center software, business phone systems and connectivity services with the unmatched flexibility of our Summit development platform.
price ($mm)
$8.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/1/2015 via BusinessWire

Marlin Equity Partners, acquired LiveOps, Inc.

synopsis: Marlin Equity Partners, a global investment firm with over $3 billion of capital under management, announced the completion of Marlin's acquisition of LiveOps Cloud Platform. LiveOps is the global leader in cloud contact center and customer service solutions.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $3 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target: LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer service solutions. LiveOps' award-winning platform has processed more than one billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/4/2015 via PR Newswire

West Corporation, acquired Magnetic North Software Ltd

synopsis: West Corporation has acquired Magnetic North, a provider of proprietary hosted customer contact center and unified communications solutions to enterprises. The technology that Magnetic North has developed will be used across West to provide clients with the capability to deliver seamless and contextual multi-channel consumer experiences.
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global provider of communication and network infrastructure solutions. West helps manage or support essential enterprise communications with services such as unified communication services, public safety services, interactive services such as automated notifications, and more. "
target: Magnetic North Software Ltd
Magnetic North is a U.K.-based provider of proprietary hosted customer contact center and unified communications solutions to enterprises. It is leading the contact center in the cloud revolution by providing organizations of every size with a high-availability, secure, enterprise-class solution.
price ($mm)
$39
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/8/2015 via PR Web

Contact Solutions, acquired NexxPhase

synopsis: Contact Solutions, a leading provider of cloud-based customer engagement solutions improved by business intelligence, announced it has acquired NexxPhase. NexxPhase is a cloud-based provider of virtual customer engagement solutions that rapidly integrate communication channels, customer interactions, and back-office systems.
buyer: Contact Solutions
Contact Solutions' cloud-based, voice and mobile customer care solutions reduce effort through highly personalized self-service and agent-assisted experiences, provided at the convenience of the customer. "
target parent: NexxLinx Inc.
target: NexxPhase
NexxPhase helps companies shatter brick-walled customer channel siloes. Their cloud-based NexxPhase Customer Engagement Platform powers a SingleView™ of each customer across all interaction channels and is packaged with commercial-grade contact center services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/22/2014 via Company Press Release

Potomac Equity Partners, acquired Dial Connection

synopsis: Potomac Equity Partners, LLC announced the acquisition and recapitalization, in partnership with the company's management team, of DialConnection, LLC, a rapidly growing provider of cloud-based software-as-a-service and premise-based contact center solutions for enterprise clients.
buyer: Potomac Equity Partners
Potomac Equity Partners is a Washington, D.C.-based private equity investment firm focused on providing superior equity returns through the close partnership and collaboration with its portfolio company management team members. "
target: Dial Connection
DialConnection is a leading provider of integrated contact center solutions via its cloud and premise platforms. Their proprietary real-time data management platform enables the company to deliver a fully automated and scalable solution to its diverse customer base within a variety of industries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/17/2013 via GlobeNewswire

Mitel Networks Corporation, acquired prairieFyre Software Inc.

synopsis: Mitel, a leading provider of cloud and premises-based unified communications software solutions, completed the acquisition of one of its key suppliers, prairieFyre Software Inc., a privately held global provider of contact center, business analytics, and workforce optimization software and services.
buyer: Mitel Networks Corporation (MITL:$1,059.10)
Mitel is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. "
target: prairieFyre Software Inc.
prairieFyre Software Inc. develops .NET-based telecommunications products. It offers contact center solutions, such as Mitel IP-based and Microsoft Office communications server platforms.
price ($mm)[EV]
$24 [$20]
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired UTOPY, Inc.

synopsis: Genesys, a leading provider of customer service and contact center solutions, announced it has acquired UTOPY. UTOPY delivers workforce optimization solutions, including industry-leading speech and text analytics and innovative voice of the customer applications.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: UTOPY, Inc.
UTOPY provides award-winning Voice of the Customer and Contact Center Workforce Optimization solutions powered by Customer Interaction Analytics. UTOPY analyzes customer interactions over multiple channels, including: telephone; email; chat; and social media.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/8/2012 via Market Wire

Novation Companies, Inc., acquired IVR Central

synopsis: Novation Companies, Inc., announced a majority acquisition of cloud-based business communications company IVR Central, LLC. The name was changed to CorvisaCloud LLC and products will be delivered under the CorvisaCloud brand. CorvisaCloud provides a complete suite of customizable call center and small business voice communications solutions.
buyer: Novation Companies, Inc. (OTCPK:NOVC:$5.18)
Novation Companies, Inc. owns and operates early-stage businesses in the technology-enabled services industry. Novation currently owns majority interests in StreetLinks LLC, Advent Financial Services LLC and Mango Moving LLC. "
target: IVR Central
IVR Central is a call center communications technology company that provides a suite of cloud-based business solutions, including interactive voice response, automated call distribution, automated dialing and secure call recording.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/7/2012 via PR Newswire

LivePerson, Inc., will acquire Engage, Ltd.

synopsis: LivePerson, Inc., a leading provider of real-time engagement solutions, announced that it has signed a definitive agreement to acquire ENGAGE Pty Ltd., an Australian provider of cloud-based customer contact solutions.
buyer: LivePerson, Inc. (LPSN:$424.43)
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. "
target: Engage, Ltd.
ENGAGE is a customer contact solutions business, supporting the sales and service strategy of enterprise level companies to meet changing consumer needs and expectations. It provides cloud-based services that support customer contact solutions, allowing businesses to connect in multiple channels.
price ($mm)
$8.85
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/11/2012 via Market Wire

Noble Systems Corporation, acquired Telstar Hosted Services

synopsis: Noble Systems Corporation, a global leader in unified contact center technology solutions, announced the acquisition of assets from TelStar Hosted Services, Inc, a CaaS contact center technology multi-vendor provider offering blended services, predictive dialer capabilities, automated voice messaging and more.
buyer: Noble Systems Corporation
Noble Systems Corp is a global leader in unified contact centre technology solutions. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platform for inbound/outbound/blended communications. "
target parent: Williams & Gallagher
target: Telstar Hosted Services
TelStar Hosted Services Inc. is the only multi-vendor hosted call center solutions provider, offering a full product line of best-of-breed call center software solutions as a service to their clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/20/2011 via BusinessWire

LiveOps, Inc., acquired Datasquirt Limited

synopsis: Cloud contact center provider LiveOps, Inc. announced that it has successfully acquired all of the assets of New Zealand-based Datasquirt Limited. Datasquirt™ makes it easy for corporate call centres to communicate with customers and field staff through supply of its CONTACT™ software.
buyer: LiveOps, Inc.
LiveOps is the only contact center leader focused on providing the full platform, applications, and talent in the cloud. With access to a contact center workforce of 20,000 agents, LiveOps supports a wide range of industries including financial, health, insurance, retail, and professional services. "
target: Datasquirt Limited (AU:DSQ:$2.31)
Datasquirt™ makes it easy for corporate call centres to communicate with customers and field staff, improving business efficiency and service delivery. Datasquirt does this through supply of CONTACT™, a leading business optimisation solution.
price ($mm)[EV]
$13 [$12]
rev ($mm)
$3
EBITDA ($mm)
EV / rev
4.3x
EV / EBITDA
closed 7/22/2010 via BusinessWire

West Interactive, acquired TuVox Incorporated

synopsis: West Interactive, a leading provider of hosted and managed automated customer contact solutions, announced it has acquired TuVox, a premier provider of on-demand speech and Interactive Voice Response (IVR) applications.
buyer parent: Thomas H. Lee Partners, L.P.
buyer: West Interactive
West Interactive is a leading provider of hosted and managed automated customer contact solutions. West Interactive helps clients connect with their customers more effectively, deliver superior service and maximize the value of every customer interaction. "
target parent: NetByTel, Inc.
target: TuVox Incorporated
TuVox provides mission critical Interactive Voice Response (IVR) hosting and managed services to companies who envision voice automation as a strategic part of their customer experience.
price ($mm)
$16
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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prairieFyre Software Inc.

UTOPY, Inc.

IVR Central

Engage, Ltd.

Telstar Hosted Services

Datasquirt Limited

TuVox Incorporated

Geography
Matching Companies
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2021
rev ($mm)
$424.43
EBITDA ($mm)
($3.76)
EBIT ($mm)
($34.17)
Net Income ($mm)
Employees
1235
  • drill down
  • watch
Ticker: FSLY
 
 
 
 
 
 
 
 
Fastly
Fastly
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create digital experiences quickly, securely, and reliably by processing, serving, and securing its customers’ applications as close to their end-users as possible.
year
2021
rev ($mm)
$354.33
EBITDA ($mm)
($171.05)
EBIT ($mm)
($216.52)
Net Income ($mm)
Employees
976
  • drill down
  • watch
Ticker: WSE:ITL
 
 
 
 
 
 
 
 
InteliWISE
InteliWISE utilizes language recognition and interactive video technology to optimize online customer service experiences. They are enabling the digital transformation of the Customer Engagement and Service, by providing the intelligent, AI – powered, industry – leading cloud-based services.
year
2016
rev ($mm)
$0.42
EBITDA ($mm)
$0.07
EBIT ($mm)
$0.07
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
2017
rev ($mm)
$14.70
EBITDA ($mm)
($3.98)
EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
  • drill down
  • watch
Ticker: OTCPK:TLNU
 
 
 
 
 
 
 
 
Telecorp Inc.
Telecorp Inc.
Telecorp is an emerging provider of communication solutions to an array of companies and industries including, automotive, real estate, financial, health, charities, and many more. Telecorp offers creative software solutions for communicating with customers at levels never seen before.
year
2012
rev ($mm)
EBITDA ($mm)
($0.05)
EBIT ($mm)
($0.07)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: BSE:532790
 
 
 
 
 
 
 
 
Tanla Mobile
Tanla Mobile
Tanla is one of the largest cloud communication providers in the world. Tanla provides cloud solutions for messaging, voice, and IoT. Their solutions handle over 200 billion business communications annually. Tanla adopts cutting-edge technologies to meet the needs of a diverse clientele.
year
2019
rev ($mm)
$167.93
EBITDA ($mm)
$12.63
EBIT ($mm)
($14.56)
Net Income ($mm)
Employees
300
  • drill down
  • watch
Ticker: NasdaqCM:CXDO
 
 
 
 
 
 
 
 
Crexendo, Inc.
Crexendo, Inc.
Crexendo, Inc. is an award-winning premier provider of UCaaS (Unified Communications as a Service), call center, collaboration services, and other cloud business services that are designed to provide enterprise-class cloud services to any size business at affordable monthly rates.
year
2020
rev ($mm)
$15.79
EBITDA ($mm)
$1.31
EBIT ($mm)
$1.18
Net Income ($mm)
$1.01
Employees
56
  • drill down
  • watch
Ticker: CRWD
 
 
 
 
 
 
 
 
CrowdStrike
CrowdStrike
CrowdStrike provides cloud-delivered endpoint and workload protection. Leveraging artificial intelligence (AI), the CrowdStrike Falcon platform protects customers against cyberattacks on endpoints and workloads on or off the network by offering visibility and protection across the enterprise.
year
2021
rev ($mm)
$1,137.92
EBITDA ($mm)
($66.74)
EBIT ($mm)
($110.01)
Net Income ($mm)
Employees
4224
  • drill down
  • watch
Ticker: LSE:DARK
 
 
 
 
 
 
 
 
Darktrace
Darktrace
Darktrace, a global leader in cyber security AI, delivers world-class technology that protects over 6,500 customers worldwide from advanced threats, including ransomware and cloud and SaaS attacks.
year
2021
rev ($mm)
$281.34
EBITDA ($mm)
($4.82)
EBIT ($mm)
($23.26)
Net Income ($mm)
Employees
1605
  • drill down
  • watch
Ticker: VERI
 
 
 
 
 
 
 
 
Veritone
Veritone is a leading artificial intelligence company that has developed a unique platform, aiWARE, which unlocks the power of AI-based cognitive computing to transform and analyze unstructured public and private audio and video data for clients in a variety of markets.
year
2022
rev ($mm)
$131.42
EBITDA ($mm)
($51.18)
EBIT ($mm)
($63.85)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: ZENV
 
 
 
 
 
 
 
 
Zenvia Mobile e Serviços Digitais S.A.
Zenvia Mobile e Serviços Digitais S.A.
ZENVIA is a customer experience communications platform in Brazil. ZENVIA empowers companies to transform their existing customer communications from physical and impersonal interactions into highly scalable, digital first and hyper contextualized experiences across the customer journey.
year
2021
rev ($mm)
$96.87
EBITDA ($mm)
($12.98)
EBIT ($mm)
($14.15)
Net Income ($mm)
Employees
470
  • drill down
  • watch
Ticker: TSE:9629
 
 
 
 
 
 
 
 
PCA Corporation
PCA Corporation
PCA Corporation develops and sells computer software in Japan. It offers PCA Cloud, a cloud-based service that allows users to access data centers over the Internet and use software that has been installed on rented servers and PCA Dream21, an integrated ERP software package.
year
2018
rev ($mm)
$95.78
EBITDA ($mm)
$9.88
EBIT ($mm)
$5.79
Net Income ($mm)
$6.05
Employees
471
  • drill down
  • watch
Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2021
rev ($mm)
$23.14
EBITDA ($mm)
$4.28
EBIT ($mm)
$1.53
Net Income ($mm)
$0.35
Employees
158
  • drill down
  • watch
Ticker: OM:IRIS
 
 
 
 
 
 
 
 
Irisity AB
Irisity AB
Irisity is a Swedish leader in intelligent camera surveillance. Using AI and proactive, self-learning algorithms, Irisity's SaaS solution upgrades both existing and new surveillance cameras and monitoring systems from passive to proactive alarming devices.
year
2021
rev ($mm)
$6.34
EBITDA ($mm)
($1.60)
EBIT ($mm)
($2.50)
Net Income ($mm)
Employees
49
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2022
rev ($mm)
$1,428.88
EBITDA ($mm)
($147.23)
EBIT ($mm)
($185.64)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises of helpLine (Service Management), anafee (Financial Management), Careware (Field and Customer Service Management), and SABIO (Knowledge Management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
  • drill down
  • watch
Ticker: NasdaqGS:SVMK
 
 
 
 
 
 
 
 
Momentive Global
Momentive Global
Momentive (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI.
year
2021
rev ($mm)
$443.79
EBITDA ($mm)
($68.58)
EBIT ($mm)
($86.77)
Net Income ($mm)
Employees
1600
  • drill down
  • watch
Ticker: NZSE:PX1
 
 
 
 
 
 
 
 
Plexure Group Limited
Plexure Group Limited
Plexure is a global mobile engagement company helping brands create sticky and more profitable relationships with consumers throughout the consumer journey. Plexure enables the delivery of deeply personalized compelling offers to customers through mobile channels.
year
2021
rev ($mm)
$20.26
EBITDA ($mm)
($5.02)
EBIT ($mm)
($5.19)
Net Income ($mm)
Employees
150
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
  • watch
Ticker: NasdaqCM:SOPA
 
 
 
 
 
 
 
 
Society Pass Incorporated
Society Pass Incorporated
Society Pass Incorporated is a leading Southeast Asian data-driven loyalty platform. Society Pass provides merchants with SoPa.asia – an online commerce platform for users, alongside with #HOTTAB Biz – a convenient order management app for business partners on SoPa.asia.
year
2021
rev ($mm)
$0.11
EBITDA ($mm)
($12.79)
EBIT ($mm)
($16.00)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
2017
rev ($mm)
$14.70
EBITDA ($mm)
($3.98)
EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
  • drill down
  • watch
Ticker: ASX:BTH
 
 
 
 
 
 
 
 
bigtincan
Bigtincan helps sales and service teams increase win rates and customer satisfaction. Their AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers and prospects and encourages team-wide adoption.
year
2020
rev ($mm)
$22.22
EBITDA ($mm)
($8.46)
EBIT ($mm)
($9.22)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2023
rev ($mm)
$26,492.00
EBITDA ($mm)
$3,846.00
EBIT ($mm)
$548.00
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2022
rev ($mm)
$1,274.46
EBITDA ($mm)
($82.03)
EBIT ($mm)
($107.79)
Net Income ($mm)
Employees
  • drill down
  • watch