Like Pointillist

announced 10/7/2021 via GlobeNewswire

Genesys, will acquire Pointillist

synopsis: Altisource is to sell all of the equity interests in Pointillist to Genesys Cloud Services, Inc. Pointillist is an Artificial Intelligence driven customer journey management SaaS platform that connects the dots between customer experience and business outcomes, helping companies to improve retention and reduce costs.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Altisource Portfolio Solutions S.A.
target: Pointillist
Pointillist’s award-winning Customer Journey Analytics platform enables CX, analytics, customer care and marketing teams to manage customer journey data, measure journey performance and orchestrate personalized omnichannel experiences.
price ($mm)
$150
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/7/2021 via GlobeNewswire

Genesys, will acquire Pointillist

synopsis: Altisource is to sell all of the equity interests in Pointillist to Genesys Cloud Services, Inc. Pointillist is an Artificial Intelligence driven customer journey management SaaS platform that connects the dots between customer experience and business outcomes, helping companies to improve retention and reduce costs.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Altisource Portfolio Solutions S.A.
target: Pointillist
Pointillist’s award-winning Customer Journey Analytics platform enables CX, analytics, customer care and marketing teams to manage customer journey data, measure journey performance and orchestrate personalized omnichannel experiences.
price ($mm)
$150
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
cancelled 9/30/2021 via GlobeNewswire

Zoom, cancelled an acquisition of Five9, Inc.

synopsis: Zoom Video Communications, Inc. announced that Zoom and Five9 have mutually terminated the merger agreement executed by the parties on July 16, 2021.
buyer: Zoom (ZM:$3,279.44)
Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Their easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. "
target: Five9, Inc. (FIVN:$477.70)
Five9 is an industry-leading provider of cloud contact center solutions. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience.
price ($mm)[EV]
$14,019 [$14,208]
rev ($mm)
$478
EBITDA ($mm)
$25
EV / rev
30.5x
EV / EBITDA
587.0x
closed 5/19/2021 via Company Press Release

Scorebuddy, acquired Cx Moments

synopsis: Scorebuddy, a contact center quality assurance platform provider in the UK, has acquired Cx Moments, an AI Text Analytics solution in Ireland. Cx Moments automatically analyses sentiment in customer support conversations. Their solution enables call centers to detect problems their customers face while buying or using their products and services.
buyer: Scorebuddy
Scorebuddy is a contact center quality assurance platform provider in the UK. Scorebuddy offers a cloud-based platform that enables contact centers to find and fix quality issues. Their solution allows users to build their own scorecards, conduct automated customer surveys, and more. "
target: Cx Moments
Cx Moments is an AI Text Analytics solution in Ireland. Cx Moments automatically categorises topics and analyses sentiment in customer support conversations. Their solution enables call centers to detect problems their customers face while buying or using their products and services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/23/2021 via BNC Analysis

Infinity Tracking Ltd, will acquire ResponseTap

synopsis: UK-based Infinity, a call intelligence platform developer, has agreed to purchase ResponseTap from its management and venture capital investors. Headquartered in Manchester, ResponseTap has created highly innovative customer experience software to predict caller intent and personalise the call experience.
buyer: Infinity Tracking Ltd
Based in the UK, Infinity is a call intelligence platform delivering crucial insights about what happened before, during, and after every single phone call. Infinity is used by brands in the travel, automotive, retail, finance, property, healthcare, legal, education, B2B, and telecoms sectors. "
target: ResponseTap
Based in the UK, ResponseTap is the world’s leading Call Intelligence platform. ResponseTap provides real-time, actionable insight into what makes the phone ring allowing marketers to optimize campaigns and call centers to maximize the value of sales.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/3/2020 via Company Press Release

Altigen Communications, Inc., acquired Blue Panda Communications

synopsis: Altigen has acquired certain assets of Blue Panda Communications, including its CoreInteract platform, a cloud-based digital customer engagement solution for Microsoft Teams. The acquisition is an integral component of Altigen’s strategy to deliver the industry’s most complete suite of integrated solutions and services for Microsoft Teams.
buyer: Altigen Communications, Inc. (OTCPK:ATGN:$11.09)
Altigen is a Microsoft Cloud Solutions provider that delivers Unified Communications services, combining Hosted Skype for Business, Advanced Cloud PBX and Cloud Contact Center applications with seamless integration to Office 365 for small-to-medium sized businesses and mid-size to large enterprises."
target: Blue Panda Communications
Blue Panda Communications provides simplicity and intelligence through smarter digital engagement within contact centers. Its cloud-based CoreInteract software increases data collection and user experience, which ultimately leads to stronger customer satisfaction and employee retention.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/30/2020 via PR Newswire

Enghouse Systems Limited, acquired Altitude

synopsis: Enghouse Systems Limited, a Canadian provider of enterprise software solutions, has acquired Altitude Software which is based in Lisbon, Portugal. Altitude provides omnichannel contact center solutions for small and large organizations, with a focus on the business process outsourcing (BPO) market segment.
buyer: Enghouse Systems Limited (TSX:ENGH:$390.66)
Enghouse is a Canadian publicly traded company that provides enterprise software solutions focusing on remote work, visual computing, and communications for next-generation software-defined networks. The company's two-pronged growth strategy focuses on internal growth and acquisitions. "
target: Altitude
Altitude is a global provider of omnichannel solutions that help companies and organizations unify all customer interactions and become more customer-centric. Its software suite manages in real time enterprise functions such as customer service, help desk, collections, telesales, surveys, and more.
price ($mm)
rev ($mm)
$30
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 10/14/2020 via PR Newswire

BMC Software, Inc., acquired ComAround Inc.

synopsis: BMC, a global leader of IT solutions for the Autonomous Digital Enterprise, has acquired ComAround, a global software company that helps transform the customer experience with self-service and AI and NLP (Natural Language Processing)-based advanced knowledge management technology.
buyer parent: Kohlberg Kravis Roberts & Co.
buyer: BMC Software, Inc. (BMC:$2,172.00)
BMC is a provider of IT solutions for the Autonomous Digital Enterprise. From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise. "
target: ComAround Inc.
ComAround is a global software company that specializes in knowledge management and self service. ComAround helps customer service and support organizations create an excellent customer experience by building and sharing knowledge across channels using the ComAround Knowledge Management software.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/4/2019 via BusinessWire

Vector Capital, acquired Aspect Software

synopsis: Aspect Software, a leading provider of fully integrated customer engagement, workforce optimization, and self-service omni-channel solutions, has been acquired by Vector Capital, a leading private equity firm specializing in transformational investments in established technology businesses.
buyer: Vector Capital
Vector Capital is a leading global private equity firm specializing in transformational investments in established technology businesses. With $2 billion of capital under management, Vector identifies and pursues these investments in both the private and public markets. "
target: Aspect Software
Aspect helps enterprises break down the walls between people, processes, systems and data sources. Their cloud customer engagement platforms provides contact center interaction management, workforce optimization and self-service/IVR capabilities.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/20/2018 via BusinessWire

Vonage Holdings Corporation, will acquire NewVoiceMedia

synopsis: Vonage Holdings Corp. has entered into an agreement to acquire privately-held NewVoiceMedia, an industry-leading cloud Contact Center-as-a-Service provider. NewVoiceMedia's technology enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
buyer: Vonage Holdings Corporation (VG:$1,112.46)
Vonage embraced technology to transform how companies communicate to create better business outcomes. Their unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. "
target: NewVoiceMedia
NewVoiceMedia is a leading global provider of cloud contact center technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
price ($mm)
$350
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/29/2017 via Company Press Release

Sabio, acquired Rapport Telebusiness Consulting LLP

synopsis: Sabio has announced that it has acquired Rapport, a specialist UK provider of SaaS customer experience analysis solutions for contact centres. Using Rapport’s services, organisations can benefit from rapid insight into potential performance and process bottlenecks that are leading to a poor customer experience and lower conversion rates.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: Rapport Telebusiness Consulting LLP
Rapport is a specialist UK provider of SaaS customer experience analysis solutions for contact centres. Using Rapport’s services, organisations can benefit from rapid insight into potential performance and process bottlenecks that are leading to a poor customer experience and lower conversion rates.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/24/2016 via BNC Analysis

VoxAge, acquired Me Atende

synopsis: VoxAge, a multichannel client relationship solutions company, has purchased Me Atende, the first contact center via mobile app of Brazil. Me Atende is a mobile application that revolutionizes the way people interact with the Call Center of the leading companies in Brazil.
buyer: VoxAge
VoxAge, based in Brazil, is a pioneer in the development of specialized solutions in automation networking services (inbound and outbound) with customers by phone and reference in voice recognition technology. "
target: Me Atende
Me Atende, based in Brazil, is a mobile application that revolutionizes the way people interact with the Call Center of the leading companies in Brazil. Instead of wasting time and money by connecting to companies seeking to solve your problem, enter the app and request a link.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/26/2018 via BusinessWire

NICE Systems Ltd, acquired Mattersight

synopsis: NICE, the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data, announced that it has acquired Mattersight, a leading provider of cloud-based analytics for customer service organizations.
buyer: NICE Systems Ltd (NICE:$1,755.46)
NICE is a provider of cloud and on-premises enterprise software solutions that help organizations make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: Mattersight (MATR:$46.51)
With tools to learn, analyze, and predict customer behavior based on customer conversations, Mattersight helps brands create chemistry with their customers through shorter, more satisfying conversations that increase loyalty.
price ($mm)[EV]
$102 [$114]
rev ($mm)
$47
EBITDA ($mm)
EV / rev
2.5x
EV / EBITDA
closed 10/1/2019 via BusinessWire

Upland Software, acquired InGenius

synopsis: Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. InGenius' CTI platform expertly integrates existing telephone systems into leading CRMs.
buyer: Upland Software (UPLD:$297.71)
Upland Software is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable users to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. "
target: InGenius
InGenius is a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. InGenius' CTI platform expertly integrates existing telephone systems into leading CRMs. Their solution ensures agent productivity, high customer satisfaction and real ROI results.
price ($mm)
$20
rev ($mm)
$7
EBITDA ($mm)
$3
EV / rev
3.3x
EV / EBITDA
7.4x
closed 7/2/2012 via PR Newswire

Spoken Communications, acquired HyperQuality, Inc.

synopsis: Spoken Communications announced its acquisition of HyperQuality, provider of third-party quality assurance and business intelligence for contact centers. HyperQuality's technology-based solution combines software and services that provide businesses with insight on the quality, productivity and effectiveness of customer interactions.
buyer: Spoken Communications
Spoken Communications is a provider of a leading enterprise cloud platform for contact centers. The Spoken cloud platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software. "
target: HyperQuality, Inc.
HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/14/2020 via PR Newswire

Kustomer, will acquire Reply.ai

synopsis: Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced it has signed an agreement to acquire Reply.ai, a customer service automation company founded in 2016 that helps companies scale intelligent customer service without compromising experience.
buyer: Kustomer
Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources. "
target: Reply.ai
Reply.ai helps brands scale customer service by providing AI-powered solutions that instantly resolve common customer questions on chat and ticketing channels. The two core products, Deflect for Ticketing and Deflect for Chat, reduce consumer frustration and deliver 24/7 personalized service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 2/20/2020 via BusinessWire

Five9, Inc., will acquire Virtual Observer

synopsis: Five9, Inc., the leading provider of the intelligent cloud contact center, will acquire Virtual Observer, an innovative provider of cloud-based Workforce Optimization (WFO), also known as Workforce Engagement Management (WEM), solutions. With this acquisition, Five9 expands its portfolio to include a cloud-based and integrated WFO offering.
buyer: Five9, Inc. (FIVN:$477.70)
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results. "
target: Virtual Observer
Virtual Observer is a Workforce Optimization (WFO)/Workforce Engagement Management (WEM) solution for contact centers. The company works closely with cloud contact centers and Customer Relationship Management providers to WFO/WEM-enable contact centers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/27/2020 via BusinessWire

LiveVox, Inc., acquired SpeechIQ

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of SpeechIQ, an advanced speech analytics and quality management platform. The platform delivers an easy-to-use, cost-effective solution that drives agent productivity, operations efficiency, and improved customer engagement.
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target parent: IQventures
target: SpeechIQ
Founded in 2015, SpeechIQ is an advanced speech analytics and quality management platform. Headquartered in Columbus, Ohio, the platform delivers an easy-to-use, cost-effective solution that drives agent productivity, operations efficiency, and improved customer engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/20/2015 via Market Wire

Zuora Inc., acquired Frontleaf

synopsis: Zuora has acquired usage analytics provider Frontleaf. Frontleaf's technology will enable Zuora to provide subscription-based businesses with the comprehensive analytics to understand their user base in a deeper way.
buyer: Zuora Inc.
Zuora is the world's largest provider of Relationship Business Management services. Zuora works on three levels of a business: commerce, billing, and finance. Additionally, an analytical layer gives businesses real-time data and reporting, so the subscription model is running as well as it can. "
target: Frontleaf
Frontleaf provides customer analytics software that helps subscription-based businesses drive customer adoption, retention, and growth.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/28/2021 via BusinessWire

Uniphore, will acquire Jacada Ltd.

synopsis: Uniphore, a leader in Conversational Service Automation, will acquire Jacada, a provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
buyer: Uniphore
Uniphore is the global leader in Conversational Service Automation (CSA). Uniphore aims to disrupt the outdated customer service model by using AI and automation. Their solutions enable businesses to personalize customer conversations, use voice biometrics to prevent fraud, automate calls and more. "
target: Jacada Ltd. (JCDA:$14.70)
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/7/2021 via GlobeNewswire

Genesys, will acquire Pointillist

synopsis: Altisource is to sell all of the equity interests in Pointillist to Genesys Cloud Services, Inc. Pointillist is an Artificial Intelligence driven customer journey management SaaS platform that connects the dots between customer experience and business outcomes, helping companies to improve retention and reduce costs.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Altisource Portfolio Solutions S.A.
target: Pointillist
Pointillist’s award-winning Customer Journey Analytics platform enables CX, analytics, customer care and marketing teams to manage customer journey data, measure journey performance and orchestrate personalized omnichannel experiences.
price ($mm)
$150
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/7/2021 via GlobeNewswire

Genesys, will acquire Pointillist

synopsis: Altisource is to sell all of the equity interests in Pointillist to Genesys Cloud Services, Inc. Pointillist is an Artificial Intelligence driven customer journey management SaaS platform that connects the dots between customer experience and business outcomes, helping companies to improve retention and reduce costs.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Altisource Portfolio Solutions S.A.
target: Pointillist
Pointillist’s award-winning Customer Journey Analytics platform enables CX, analytics, customer care and marketing teams to manage customer journey data, measure journey performance and orchestrate personalized omnichannel experiences.
price ($mm)
$150
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/8/2021 via PR Newswire

Genesys, will acquire Exceed.ai

synopsis: Genesys, a global cloud leader in customer experience orchestration, will acquire Exceed.ai, a cloud-based conversational AI platform for sales and marketing, to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a Service.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target: Exceed.ai
Exceed.ai is an AI-powered sales assistant that supports human representatives by automating initial lead engagement, follow-up, and qualification, including appointment scheduling, at scale.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/7/2021 via GlobeNewswire

Genesys, will acquire Pointillist

synopsis: Altisource is to sell all of the equity interests in Pointillist to Genesys Cloud Services, Inc. Pointillist is an Artificial Intelligence driven customer journey management SaaS platform that connects the dots between customer experience and business outcomes, helping companies to improve retention and reduce costs.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Altisource Portfolio Solutions S.A.
target: Pointillist
Pointillist’s award-winning Customer Journey Analytics platform enables CX, analytics, customer care and marketing teams to manage customer journey data, measure journey performance and orchestrate personalized omnichannel experiences.
price ($mm)
$150
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/7/2021 via GlobeNewswire

Genesys, will acquire Pointillist

synopsis: Altisource is to sell all of the equity interests in Pointillist to Genesys Cloud Services, Inc. Pointillist is an Artificial Intelligence driven customer journey management SaaS platform that connects the dots between customer experience and business outcomes, helping companies to improve retention and reduce costs.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Altisource Portfolio Solutions S.A.
target: Pointillist
Pointillist’s award-winning Customer Journey Analytics platform enables CX, analytics, customer care and marketing teams to manage customer journey data, measure journey performance and orchestrate personalized omnichannel experiences.
price ($mm)
$150
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/17/2021 via PR Newswire

Genesys, will acquire Bold360

synopsis: Genesys, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360 from LogMeIn. Bold360 is a leader in AI powered digital customer engagement.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Elliott Management Corp.
target: Bold360
Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Genesys, acquired nGUVU

synopsis: Genesys, the global leader in cloud customer experience and contact center solutions, has acquired nGUVU, to add gamification to its comprehensive workforce engagement management (WEM) suite. Based in Montreal, Canada, nGUVU is a cloud-based software provider of gamified solutions that use machine learning to improve employee engagement.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target: nGUVU
Based in Montreal, Canada, nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to improve employee engagement and performance.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/28/2018 via Company Press Release

Genesys, acquired Altocloud

synopsis: Genesys®, the global leader in omnichannel customer experience and contact center solutions, has completed the acquisition of privately held Altocloud Ltd., an industry leading cloud-based customer journey analytics provider.
buyer parent: Permira
buyer: Genesys
Genesys® powers more than 25 billion of the world's best customer experiences each year. They put the customer at the center of everything they do and passionately believe that great customer engagement drives great business outcomes. "
target: Altocloud
Altocloud is a Digital Customer Engagement platform that combines predictive analytics with voice, video, and messaging interactions to deliver a seamless customer experience and better outcomes for business. Altocloud is headquartered in Galway, Ireland, with a small U.S. presence in San Francisco.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/27/2017 via PR Newswire

Genesys, acquired Silver Lining Solutions Ltd.

synopsis: Genesys, global leader in omnichannel customer experience and contact center solutions, has acquired Silver Lining Solutions Ltd., a provider of industry-leading employee performance optimization software. Silver Lining Solutions develops employee performance optimization software that helps improve employee engagement and performance.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: Silver Lining Solutions Ltd.
Silver Lining Solutions Ltd. is a provider of industry-leading employee performance optimization software and Genesys OEM partner. The company develops employee performance optimization software that helps improve employee engagement and performance.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/1/2016 via PR Newswire

Genesys, acquired Interactive Intelligence Group, Inc.

synopsis: Genesys, a leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence, a leader of cloud and on-premise solutions for customer engagement, communications and collaboration.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: Interactive Intelligence Group, Inc. (ININ:$426.17)
Interactive Intelligence provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, grow their business faster and reduce costs.
price ($mm)[EV]
$1,413 [$1,368]
rev ($mm)
$413
EBITDA ($mm)
EV / rev
3.4x
EV / EBITDA
closed 12/21/2015 via BusinessWire

Genesys, acquired SpeechStorm Limited

synopsis: Genesys, the market leader in omnichannel customer experience (CX) and contact centre solutions, announced the acquisition of SpeechStorm, a leading provider of self-service applications for mobile, web and interactive voice recognition (IVR) channels.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target parent: Crescent Capital
target: SpeechStorm Limited
SpeechStorm provides some of the UK's best-known names in retail, telecoms and financial services with great IVR (Interactive Voice Response) applications - inbound, outbound, touch-tone, speech recognition, SMS, and video.
price ($mm)
$2.98
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/4/2014 via BNC Analysis

Genesys, acquired CanaPlus Consulting Pte Ltd

synopsis: Genesys, a provider of customer experience and contact center solutions, has acquired Singapore-based CanaPlus Consulting, a systems integrator implementing Genesys solutions in the Asia-Pacific region for large, multinational financial services companies and other leading regional organizations.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: CanaPlus Consulting Pte Ltd
CanaPlus Consulting specializes in Application Development and Contact Centre Technology Implementation. Leveraging on the experience gathered from many successful implementations, they seek to provide the best services to their clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/2/2014 via

Genesys, acquired OVM Solutions

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired OVM Solutions, a provider of on-demand, automated messaging for proactive communications.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: OVM Solutions
OVM Solutions is a provider of on-demand, automated messaging for proactive communications. The company has expertise in designing, scripting, training and voice talent selection to deliver sales and marketing campaign performance for a range of organizations and applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/18/2014 via BusinessWire

Genesys Telecommunications Laboratories, acquired Solariat

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired the assets of the Solariat business, a social customer care and analytics platform company.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center, front and back office. "
target: Solariat
Solariat is the creator of its patented social analytics technology, the SocialOptimizr platform. SocialOptimizr is a complete solution for listening and acting in social. SocialOptimizr is helping enterprises have an effective voice in social media.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/20/2014 via BusinessWire

Genesys Telecommunications Laboratories, acquired Ventriloquist

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired Ventriloquist Voice Solutions International. The Ventriloquist solution brings additional scale and reach to the Genesys cloud-based proactive communications offerings.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: Ventriloquist
Ventriloquist is a global leader in on-demand, interactive, cloud-based, multi-channel customer communications. Organizations leverage Ventriloquist’s services in order to communicate more effectively and efficiently throughout the customer lifecycle and build trusted customer relationships.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/2/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Voran Tecnologia

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired Voran Tecnologia, a market leader of workforce optimization (WFO) as a service in Brazil.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: Voran Tecnologia
Voran is a WFO (Workforce Optimization) market leader in Brazil, with its flagship workforce management solution Tephra. The company has taken a leading position in the rapidly growing quality monitoring market by adding a full set of managed services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Echopass Corporation

synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced that it has completed the acquisition of Echopass Corporation (www.echopass.com). With the acquisition Genesys extends its market leadership position in cloud-based contact center solutions.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: Echopass Corporation
Echopass is the leading provider of cloud-based contact center solutions to large enterprises. Since 2000, Echopass customized solutions have served enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2013 via GlobeNewswire

Genesys Telecommunications Laboratories, will acquire SoundBite Communications, Inc.

synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced it signed a definitive agreement to acquire SoundBite Communications for $5.00 per share. SoundBite delivers cloud-based proactive collections, payments, and mobile marketing applications, as well as proactive customer service solutions to enterprises.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: SoundBite Communications, Inc. (SDBT:$48.07)
SoundBite Communications is a customer experience management company with deep expertise in delivering cloud-based mobile marketing, proactive customer care, and collections/payments solutions.
price ($mm)[EV]
$84 [$68]
rev ($mm)
$48
EBITDA ($mm)
EV / rev
1.6x
EV / EBITDA
closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Angel.com Incorporated

synopsis: MicroStrategy® Incorporated has sold its subsidiary, Angel.com Incorporated, a leading provider of cloud-based customer experience management (CEM) solutions for interactive voice response and contact centers, to Genesys Telecommunications Laboratories, Inc.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,200 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target parent: MicroStrategy Inc.
target: Angel.com Incorporated
Angel, a subsidiary of MicroStrategy Inc., is a leading provider of cloud-based Customer Experience solutions for Interactive Voice Response and Contact Centers. These solutions enable organizations to quickly deploy voice, SMS, chat, mobile, and Business Intelligence applications in the cloud.
price ($mm)
$111
rev ($mm)
$29
EBITDA ($mm)
EV / rev
3.8x
EV / EBITDA
closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired UTOPY, Inc.

synopsis: Genesys, a leading provider of customer service and contact center solutions, announced it has acquired UTOPY. UTOPY delivers workforce optimization solutions, including industry-leading speech and text analytics and innovative voice of the customer applications.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: UTOPY, Inc.
UTOPY provides award-winning Voice of the Customer and Contact Center Workforce Optimization solutions powered by Customer Interaction Analytics. UTOPY analyzes customer interactions over multiple channels, including: telephone; email; chat; and social media.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/1/2012 via BusinessWire

Permira, acquired Genesys Telecommunications Labs, Inc.

synopsis: Permira, the European private equity firm with global reach, announced that a company owned by the Permira funds has successfully completed the acquisition of Genesys, a global expert in contact center technology software, from Alcatel-Lucent.
buyer: Permira
Permira is a European private equity firm with global reach. The Permira funds, raised from pension funds and other institutions, make long-term investments in companies with the ambition of transforming their performance and driving sustainable growth. "
target parent: Alcatel-Lucent
target: Genesys Telecommunications Labs, Inc.
Headquartered in Daly City, CA, Genesys Telecommunications Labs is one of the leading suppliers of enterprise software and solutions that enable best-in-class customer service for companies and organizations.
price ($mm)
$1,500
rev ($mm)
$500
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
closed 1/22/2009 via Market Wire

Genesys Telecommunications Labs, acquired SDE Software Development Engineering

synopsis: Genesys Telecommunications Laboratories, announced it has acquired SDE Software Development Engineering GmbH ("SDE"). SDE's primary product, called Genesys Customer Interaction Portal, is a web-based thin client software solution that helps service providers deliver hosted contact center capabilities.
buyer parent: Alcatel-Lucent
buyer: Genesys Telecommunications Labs
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. "
target parent: VoicInt Telecommunications GmbH
target: SDE Software Development Engineering
SDE is a global provider of unified contact center solutions, specializing in deployments of Genesys CTI environments whose common, standards-based software platform gives organizations comprehensive, enterprise-wide functionality that helps them succeed by maximizing productivity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/7/2021 via GlobeNewswire

Genesys, will acquire Pointillist

synopsis: Altisource is to sell all of the equity interests in Pointillist to Genesys Cloud Services, Inc. Pointillist is an Artificial Intelligence driven customer journey management SaaS platform that connects the dots between customer experience and business outcomes, helping companies to improve retention and reduce costs.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Altisource Portfolio Solutions S.A.
target: Pointillist
Pointillist’s award-winning Customer Journey Analytics platform enables CX, analytics, customer care and marketing teams to manage customer journey data, measure journey performance and orchestrate personalized omnichannel experiences.
price ($mm)
$150
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/7/2021 via GlobeNewswire

Genesys, will acquire Pointillist

synopsis: Altisource is to sell all of the equity interests in Pointillist to Genesys Cloud Services, Inc. Pointillist is an Artificial Intelligence driven customer journey management SaaS platform that connects the dots between customer experience and business outcomes, helping companies to improve retention and reduce costs.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Altisource Portfolio Solutions S.A.
target: Pointillist
Pointillist’s award-winning Customer Journey Analytics platform enables CX, analytics, customer care and marketing teams to manage customer journey data, measure journey performance and orchestrate personalized omnichannel experiences.
price ($mm)
$150
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/8/2021 via PR Newswire

Genesys, will acquire Exceed.ai

synopsis: Genesys, a global cloud leader in customer experience orchestration, will acquire Exceed.ai, a cloud-based conversational AI platform for sales and marketing, to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a Service.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target: Exceed.ai
Exceed.ai is an AI-powered sales assistant that supports human representatives by automating initial lead engagement, follow-up, and qualification, including appointment scheduling, at scale.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/22/2021 via BNC Analysis

QNTM Group AB, acquired Raptor Services A/S

synopsis: Sweden-based QNTM Group has acquired a majority stake in Raptor Services, a leading Danish Software-as-a-Service (SaaS) company that offers recommendation and personalization software and a customer data platform. The acquisition furthers QNTM's mission of building a strong ecosystem of consulting, software, and tech companies.
buyer parent: Altor Equity Partners
buyer: QNTM Group AB
Based in Sweden, QNTM Group is an ecosystem of companies offering consulting, software, and technology to support the digital transformation of large and medium size enterprises within the sales and marketing value chain. "
target: Raptor Services A/S
Based in Denmark, Raptor Services is a Software-as-a-Service (SaaS) company that delivers personalization software, recommendations, and a customer data platform that enables companies worldwide to deliver personal and data driven customer experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/27/2021 via Company Press Release

Thoma Bravo, LLC, will acquire Medallia

synopsis: Medallia, the global leader in customer and employee experience, is to be acquired by Thoma Bravo, a leading software investment firm. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity firm focused on the software and technology-enabled services sectors. Thoma Bravo partners with a company’s management team to implement operating best practices, invest in growth initiatives and make acquisitions intended to accelerate revenue and earnings. "
target: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
price ($mm)[EV]
$5,813 [$5,898]
rev ($mm)
$496
EBITDA ($mm)
EV / rev
13.2x
EV / EBITDA
closed 7/21/2021 via BNC Analysis

Qualtrics, acquired usermind

synopsis: Experience management software giant Qualtrics has acquired Usermind, a Seattle marketing startup that helps companies acquire, retain, and service customers. Usermind is a leader in the “Journey Orchestration” market, which includes companies that help clients analyze customer relationships and facilitate relevant personalized communication.
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
target: usermind
Usermind empowers enterprises to actively shape customer experiences with the first real-time Experience Orchestration (XO) Platform. With Usermind’s XO Platform, enterprises can monitor customers and orchestrate 1:1 experiences across channels, systems, and teams.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/12/2021 via Company Press Release

Higher Logic, acquired Vanilla

synopsis: Higher Logic, the industry-leading engagement platform, has acquired Vanilla, a Canadian cloud-based community software company. Together, Higher Logic and Vanilla will give its customers more choices with purpose-built community engagement solutions that meet the needs of their use case, industry, and users.
buyer parent: JMI Equity
buyer: Higher Logic
Higher Logic, the industry-leading, human-focused engagement platform, delivers powerful online communities and communication tools to engage members and customers at every stage of their journey. "
target: Vanilla
Based in Canada, Vanilla provides brands with a one-stop-shop solution that combines the power of a modern customer community platform with Q&A, knowledge base, and ideation. Its SaaS offering helps hundreds of leading brands, software, and telecom companies provide great community experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/17/2021 via PR Web

Doxim Solutions, acquired Level One LLC

synopsis: Doxim, the leading customer communications management and engagement technology provider, has acquired Level One, a specialist in customer experience and communication solutions. With the acquisition, Doxim will extend its deep domain expertise in eBilling, payments, customer communication and preference management, data analytics, and reporting.
buyer parent: GI Partners
buyer: Doxim Solutions
Doxim is the customer communications management and engagement technology leader serving financial and regulated markets, providing omnichannel document solutions and transforming experiences to strengthen engagement throughout the entire lifecycle. "
target: Level One LLC
Level One is a provider of billing and payment solutions, guiding utilities, insurance providers, and government entities toward successful customer engagement. Its billing and payment solutions are designed with a focus on quality, security, and availability to enhance the customer’s experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/17/2021 via GlobeNewswire

Whyline, Inc., acquired Rsvd, LLC

synopsis: Whyline Inc., the leading provider of virtual queuing and appointment technology, has acquired RSVD, LLC, a fully-customizable mobile platform that helps innovative businesses connect with their customers. The acquisition will triple Whyline's number of active US clients in complimentary verticals.
buyer parent: e.Republic, Inc.
buyer: Whyline, Inc.
Whyline helps government and businesses manage the flow of people through the use of virtual queues and ‘smart’ appointment scheduling. Whyline allows customers to see live wait-times, enter into the queue remotely or pre-book their appointment, and let the software wait on their behalf. "
target: Rsvd, LLC
RSVD is a fully-customizable mobile platform that helps innovative businesses connect with their customers. RSVD’s capacity management software allows organizations large and small to optimize demand, improve customer experiences, drive revenue, and operate safely.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/22/2020 via PR Web

MHC Software, Inc., acquired Ecrion Software

synopsis: MHC Software, a leader in enterprise automation software solutions, has acquired Ecrion Software, a provider of customer communication management (CCM) and customer experience automation (CXA) software. Ecrion enables organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
buyer parent: Strattam Capital
buyer: MHC Software, Inc.
MHC Software is a leader in enterprise content automation and document management software and services. MHC's solutions accelerate customers' digital transformation journeys via in-context content and automation to expedite information-sharing while reducing costs and increasing productivity. "
target: Ecrion Software
Ecrion Software is a provider of customer communication management (CCM) and customer experience automation (CXA) software and services. Ecrion's software solutions enable organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/10/2020 via BusinessWire

Serenova merged with LifeSize, Inc.,

synopsis: Lifesize, a global innovator of video collaboration and meeting productivity solutions, and Serenova, a leading contact center-as-a-service (CCaaS) provider, have merged creating a contact center communications and workplace collaboration company serving more than 10,000 customers worldwide.
buyer: LifeSize, Inc.
Lifesize is a global innovator of video collaboration and meeting productivity solutions. Combining best-in-class, cloud-based video conferencing solutions with integrated meeting room systems, Lifesize makes it possible to connect face to face with anyone, anywhere and from any device. "
target: Serenova
Serenova is a leading provider of cloud-based, multichannel contact center software. The company’s SaaS software suite enables the management and optimization of inbound and outbound customer communication strategies across voice, email, chat, social, and mobile channels.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/20/2019 via PR Web

Serenova, acquired ProScheduler WFM

synopsis: Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced it acquired the technology and hired the team behind the ProScheduler platform from Loxysoft. ProScheduler is a workforce management system used by hundreds of call centers in Europe and North America to improve customer experience
buyer: Serenova
Serenova has transformed the customer experience by creating a true cloud contact center solution that could deliver immediate, consistent, and exceptional service. It provides the ability to unify everything from customer engagement to quality management to analytics. "
target parent: Loxysoft AB
target: ProScheduler WFM
ProScheduler is a workforce management system used by hundreds of call centers in Europe and North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2019 via BusinessWire

Alpine SG, acquired GatherUp

synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent: Alpine Investors, LP
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target: GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2019 via Company Press Release

ReKTGlobal, acquired Fullcube, Inc.

synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer: ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target: Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/27/2018 via BNC Analysis

Network Contacts S.R.L., acquired Chorally

synopsis: Network Contacts has bought the majority of the capital of Chorally, an Italian software company that has created a multi-channel platform for customer engagement based on machine learning algorithms.
buyer parent: Gruppo Activa
buyer: Network Contacts S.R.L.
Network Contacts, based in Italy, is one of the main national players in the field of BPO (business process outsourcing), CRM (customer relationship management), Digital Interaction and Call & Contact Center services. "
target: Chorally
Chorally is an enterprise platform devoted to customer engagement and based on a “Data Driven” model. It allows users to automatically collect and organize customer interactions from each of their communication channels as well as filter and organize dynamic queues for custom logic.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2017 via Company Press Release

Serenova, acquired TelStrat International, Ltd.

synopsis: Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that it has completed the acquisition of TelStrat, a leading provider of call recording, quality, analytics, and workforce management (WFM) solutions.
buyer: Serenova
Serenova is the most globally scalable contact center-as-a-service (CCaaS) provider. They simplify every aspect of the customer experience, from front office to back, to make life easier for their customers and their employees. "
target: TelStrat International, Ltd.
TelStrat develops comprehensive contact center solutions, including the Engage WFO™ which features award-winning technology that makes capturing customer interaction, maximizing agent performance, streamlining workforce management, and knowledge mining call content affordable to any organization.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/31/2017 via Company Press Release

NICE Systems Ltd, acquired Satmetrix

synopsis: Satmetrix, a global provider of customer experience management software, has merged their business with NICE, a publicly traded software company and a leader in the customer experience software space. Satmetrix's flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
buyer: NICE Systems Ltd (NICE:$1,755.46)
NICE is an Israel-based leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. "
target: Satmetrix
Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Their flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/2/2016 via BNC Analysis

Cre8tek Limited, will acquire Flamingo Customer Experience Inc.

synopsis: Cre8tek Limited will acquire 100% of Flamingo Customer Experience Inc., a software as a service (SaaS) company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
buyer: Cre8tek Limited (ASX:CR8:$0.00)
Cre8tek was re positioned into the software and technology sector of the ASX, after receiving approval from shareholders, and has announced its first acquisition of Agenda, an early stage start-up Australian private company engaged in the development of an online platform (Agenda Platform). "
target: Flamingo Customer Experience Inc.
Flamingo Customer Experience Inc. is a software as a service company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/4/2016 via BusinessWire

Uniguest, purchased ElevenGC from Eleven Wireless, Inc.

synopsis: Nashville-based Uniguest, the hospitality industry’s leading provider of secure and fully managed guest-facing technologies, completed the acquisition of the hospitality business center division of Eleven Wireless, Inc, ElevenGC. ElevenGC is a family of 5-star guest computing solutions flexible enough to be deployed in business centers and lobbies.
buyer parent: Atlantic Street Capital
buyer: Uniguest
Uniguest is the leading provider of secure fully managed technology solutions to the hospitality industry, backed by world-class service delivery and 24/7/365 support. Uniguest’s solutions include secure public-use computers, static and interactive digital signage, kiosks and purposed tablets. "
seller: Eleven Wireless, Inc.
Eleven delivers software that powers the online guest experience in hotels. ElevenGC is a family of five-star guest computing solutions flexible enough to be deployed in business centers, lobbies, and more. ElevenOS is a cloud-based guest Internet platform that manages the online guest experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

Like Pointillist


read more

Pointillist

Pointillist

Five9, Inc.

Cx Moments

ResponseTap

Blue Panda Communications

Altitude

ComAround Inc.

Aspect Software

NewVoiceMedia

Rapport Telebusiness Consulting LLP

Me Atende

Mattersight

InGenius

HyperQuality, Inc.

Reply.ai

Virtual Observer

SpeechIQ

Frontleaf

Jacada Ltd.

read more

Pointillist

Pointillist

read more

Exceed.ai

Pointillist

Pointillist

Bold360

nGUVU

Altocloud

Silver Lining Solutions Ltd.

Interactive Intelligence Group, Inc.

SpeechStorm Limited

CanaPlus Consulting Pte Ltd

OVM Solutions

Solariat

Ventriloquist

Voran Tecnologia

Echopass Corporation

SoundBite Communications, Inc.

Angel.com Incorporated

UTOPY, Inc.

Genesys Telecommunications Labs, Inc.

SDE Software Development Engineering

read more

Pointillist

Pointillist

Exceed.ai

Raptor Services A/S

Medallia

usermind

Vanilla

Level One LLC

Rsvd, LLC

Ecrion Software

Serenova

ProScheduler WFM

GatherUp

Fullcube, Inc.

Connect First

Chorally

TelStrat International, Ltd.

Satmetrix

Flamingo Customer Experience Inc.

Eleven Wireless, Inc.

Geography
Matching Companies
Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
2017
rev ($mm)
$14.70
EBITDA ($mm)
($3.98)
EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
  • drill down
  • watch
Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
year
2021
rev ($mm)
$495.90
EBITDA ($mm)
($106.50)
EBIT ($mm)
($131.12)
Net Income ($mm)
Employees
2037
  • drill down
  • watch
Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2020
rev ($mm)
$21.79
EBITDA ($mm)
$5.14
EBIT ($mm)
$1.34
Net Income ($mm)
$0.76
Employees
118
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: DXM
 
 
 
 
 
 
 
 
Dex Media, Inc.
Dex Media, Inc.
Dex Media, Inc. is the leading provider of marketing solutions for local businesses. They partner with local businesses across the U.S. to help them get found, get chosen, and get talked about. Dex Media offers website, print, mobile, social media, and search engine marketing solutions.
year
2020
rev ($mm)
$1,207.64
EBITDA ($mm)
$316.98
EBIT ($mm)
$181.02
Net Income ($mm)
$37.37
Employees
2411
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
2017
rev ($mm)
$14.70
EBITDA ($mm)
($3.98)
EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
  • drill down
  • watch
Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2021
rev ($mm)
$22,350.00
EBITDA ($mm)
$3,476.00
EBIT ($mm)
$949.00
Net Income ($mm)
$4,442.00
Employees
56606
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2020
rev ($mm)
$995.46
EBITDA ($mm)
($119.27)
EBIT ($mm)
($139.34)
Net Income ($mm)
Employees
5155
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2020
rev ($mm)
$32.78
EBITDA ($mm)
$3.53
EBIT ($mm)
$3.44
Net Income ($mm)
$3.27
Employees
229
  • drill down
  • watch
Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2020
rev ($mm)
$10.36
EBITDA ($mm)
($16.68)
EBIT ($mm)
($17.93)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
  • drill down
  • watch
Ticker: JASDAQ:385
 
 
 
 
 
 
 
 
Synergy Marketing, Inc.
Synergy Marketing, Inc.
Synergy Marketing, Inc. is a marketing technology company in Japan. It offers customer relationship management (CRM) implementation through cloud and agent services, such as building and maintaining IT infrastructure, and planning CRM implementation.
year
2014
rev ($mm)
$38.65
EBITDA ($mm)
$5.52
EBIT ($mm)
$3.36
Net Income ($mm)
$4.31
Employees
208
  • drill down
  • watch
Ticker: GB:RGO
 
 
 
 
 
 
 
 
2ergo Group plc
2ergo Group plc
2ergo Group plc provides mobile coupons and vouchers, loyalty, proximity, and payment solutions for various organizations to develop and execute their mobile strategy in the United Kingdom and the United States. It offers podifi and TikTap.
year
2013
rev ($mm)
$5.81
EBITDA ($mm)
($6.32)
EBIT ($mm)
($8.37)
Net Income ($mm)
Employees
67
  • drill down
  • watch