Like Exceed.ai

announced 10/8/2021 via PR Newswire

Genesys, will acquire Exceed.ai

synopsis: Genesys, a global cloud leader in customer experience orchestration, will acquire Exceed.ai, a cloud-based conversational AI platform for sales and marketing, to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a Service.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target: Exceed.ai
Exceed.ai is an AI-powered sales assistant that supports human representatives by automating initial lead engagement, follow-up, and qualification, including appointment scheduling, at scale.
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closed 9/22/2021 via BNC Analysis

QNTM Group AB, acquired Raptor Services A/S

synopsis: Sweden-based QNTM Group has acquired a majority stake in Raptor Services, a leading Danish Software-as-a-Service (SaaS) company that offers recommendation and personalization software and a customer data platform. The acquisition furthers QNTM's mission of building a strong ecosystem of consulting, software, and tech companies.
buyer parent: Altor Equity Partners
buyer: QNTM Group AB
Based in Sweden, QNTM Group is an ecosystem of companies offering consulting, software, and technology to support the digital transformation of large and medium size enterprises within the sales and marketing value chain. "
target: Raptor Services A/S
Based in Denmark, Raptor Services is a Software-as-a-Service (SaaS) company that delivers personalization software, recommendations, and a customer data platform that enables companies worldwide to deliver personal and data driven customer experiences.
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announced 7/27/2021 via Company Press Release

Thoma Bravo, LLC, will acquire Medallia

synopsis: Medallia, the global leader in customer and employee experience, is to be acquired by Thoma Bravo, a leading software investment firm. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity firm focused on the software and technology-enabled services sectors. Thoma Bravo partners with a company’s management team to implement operating best practices, invest in growth initiatives and make acquisitions intended to accelerate revenue and earnings. "
target: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
price ($mm)[EV]
$5,813 [$5,898]
rev ($mm)
$496
EBITDA ($mm)
EV / rev
13.2x
EV / EBITDA
closed 7/21/2021 via BNC Analysis

Qualtrics, acquired usermind

synopsis: Experience management software giant Qualtrics has acquired Usermind, a Seattle marketing startup that helps companies acquire, retain, and service customers. Usermind is a leader in the “Journey Orchestration” market, which includes companies that help clients analyze customer relationships and facilitate relevant personalized communication.
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
target: usermind
Usermind empowers enterprises to actively shape customer experiences with the first real-time Experience Orchestration (XO) Platform. With Usermind’s XO Platform, enterprises can monitor customers and orchestrate 1:1 experiences across channels, systems, and teams.
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closed 5/12/2021 via Company Press Release

Higher Logic, acquired Vanilla

synopsis: Higher Logic, the industry-leading engagement platform, has acquired Vanilla, a Canadian cloud-based community software company. Together, Higher Logic and Vanilla will give its customers more choices with purpose-built community engagement solutions that meet the needs of their use case, industry, and users.
buyer parent: JMI Equity
buyer: Higher Logic
Higher Logic, the industry-leading, human-focused engagement platform, delivers powerful online communities and communication tools to engage members and customers at every stage of their journey. "
target: Vanilla
Based in Canada, Vanilla provides brands with a one-stop-shop solution that combines the power of a modern customer community platform with Q&A, knowledge base, and ideation. Its SaaS offering helps hundreds of leading brands, software, and telecom companies provide great community experiences.
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closed 3/17/2021 via PR Web

Doxim Solutions, acquired Level One LLC

synopsis: Doxim, the leading customer communications management and engagement technology provider, has acquired Level One, a specialist in customer experience and communication solutions. With the acquisition, Doxim will extend its deep domain expertise in eBilling, payments, customer communication and preference management, data analytics, and reporting.
buyer parent: GI Partners
buyer: Doxim Solutions
Doxim is the customer communications management and engagement technology leader serving financial and regulated markets, providing omnichannel document solutions and transforming experiences to strengthen engagement throughout the entire lifecycle. "
target: Level One LLC
Level One is a provider of billing and payment solutions, guiding utilities, insurance providers, and government entities toward successful customer engagement. Its billing and payment solutions are designed with a focus on quality, security, and availability to enhance the customer’s experience.
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closed 2/17/2021 via GlobeNewswire

Whyline, Inc., acquired Rsvd, LLC

synopsis: Whyline Inc., the leading provider of virtual queuing and appointment technology, has acquired RSVD, LLC, a fully-customizable mobile platform that helps innovative businesses connect with their customers. The acquisition will triple Whyline's number of active US clients in complimentary verticals.
buyer parent: e.Republic, Inc.
buyer: Whyline, Inc.
Whyline helps government and businesses manage the flow of people through the use of virtual queues and ‘smart’ appointment scheduling. Whyline allows customers to see live wait-times, enter into the queue remotely or pre-book their appointment, and let the software wait on their behalf. "
target: Rsvd, LLC
RSVD is a fully-customizable mobile platform that helps innovative businesses connect with their customers. RSVD’s capacity management software allows organizations large and small to optimize demand, improve customer experiences, drive revenue, and operate safely.
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closed 6/22/2020 via PR Web

MHC Software, Inc., acquired Ecrion Software

synopsis: MHC Software, a leader in enterprise automation software solutions, has acquired Ecrion Software, a provider of customer communication management (CCM) and customer experience automation (CXA) software. Ecrion enables organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
buyer parent: Strattam Capital
buyer: MHC Software, Inc.
MHC Software is a leader in enterprise content automation and document management software and services. MHC's solutions accelerate customers' digital transformation journeys via in-context content and automation to expedite information-sharing while reducing costs and increasing productivity. "
target: Ecrion Software
Ecrion Software is a provider of customer communication management (CCM) and customer experience automation (CXA) software and services. Ecrion's software solutions enable organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
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closed 11/14/2019 via BusinessWire

Alpine SG, acquired GatherUp

synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent: Alpine Investors, LP
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target: GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
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closed 10/23/2019 via Company Press Release

ReKTGlobal, acquired Fullcube, Inc.

synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer: ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target: Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
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announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
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closed 6/27/2018 via BNC Analysis

Network Contacts S.R.L., acquired Chorally

synopsis: Network Contacts has bought the majority of the capital of Chorally, an Italian software company that has created a multi-channel platform for customer engagement based on machine learning algorithms.
buyer parent: Gruppo Activa
buyer: Network Contacts S.R.L.
Network Contacts, based in Italy, is one of the main national players in the field of BPO (business process outsourcing), CRM (customer relationship management), Digital Interaction and Call & Contact Center services. "
target: Chorally
Chorally is an enterprise platform devoted to customer engagement and based on a “Data Driven” model. It allows users to automatically collect and organize customer interactions from each of their communication channels as well as filter and organize dynamic queues for custom logic.
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closed 5/31/2017 via Company Press Release

NICE Systems Ltd, acquired Satmetrix

synopsis: Satmetrix, a global provider of customer experience management software, has merged their business with NICE, a publicly traded software company and a leader in the customer experience software space. Satmetrix's flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
buyer: NICE Systems Ltd (NICE:$1,755.46)
NICE is an Israel-based leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. "
target: Satmetrix
Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Their flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
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announced 6/2/2016 via BNC Analysis

Cre8tek Limited, will acquire Flamingo Customer Experience Inc.

synopsis: Cre8tek Limited will acquire 100% of Flamingo Customer Experience Inc., a software as a service (SaaS) company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
buyer: Cre8tek Limited (ASX:CR8:$0.00)
Cre8tek was re positioned into the software and technology sector of the ASX, after receiving approval from shareholders, and has announced its first acquisition of Agenda, an early stage start-up Australian private company engaged in the development of an online platform (Agenda Platform). "
target: Flamingo Customer Experience Inc.
Flamingo Customer Experience Inc. is a software as a service company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
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closed 4/4/2016 via BusinessWire

Uniguest, purchased ElevenGC from Eleven Wireless, Inc.

synopsis: Nashville-based Uniguest, the hospitality industry’s leading provider of secure and fully managed guest-facing technologies, completed the acquisition of the hospitality business center division of Eleven Wireless, Inc, ElevenGC. ElevenGC is a family of 5-star guest computing solutions flexible enough to be deployed in business centers and lobbies.
buyer parent: Atlantic Street Capital
buyer: Uniguest
Uniguest is the leading provider of secure fully managed technology solutions to the hospitality industry, backed by world-class service delivery and 24/7/365 support. Uniguest’s solutions include secure public-use computers, static and interactive digital signage, kiosks and purposed tablets. "
seller: Eleven Wireless, Inc.
Eleven delivers software that powers the online guest experience in hotels. ElevenGC is a family of five-star guest computing solutions flexible enough to be deployed in business centers, lobbies, and more. ElevenOS is a cloud-based guest Internet platform that manages the online guest experience.
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closed 4/1/2016 via Company Press Release

EQT, acquired Sitecore

synopsis: EQT has entered into an agreement to acquire a majority stake in Sitecore A/S from its founders, Technology Crossover Ventures and other minority shareholders. Founded in 2001, Sitecore has emerged to become one of the global leaders of customer experience management software.
buyer: EQT (EQT:$687.20)
EQT is a leading global private equity group with approximately EUR 29 billion in raised capital. EQT has portfolio companies in Europe, Asia and the US. EQT works with portfolio companies to achieve sustainable growth, operational excellence and market leadership. "
target: Sitecore
Sitecore is the global leader in experience management software that enables context marketing. The Sitecore® Experience Platform™ manages content, supplies contextual intelligence, and automates communications, at scale.
price ($mm)
$1,139
rev ($mm)
$223
EBITDA ($mm)
EV / rev
5.1x
EV / EBITDA
closed 2/24/2016 via Company Press Release

MARU Group, acquired eDigitalResearch

synopsis: MARU Group, a technology enabled professional services firm delivering information and insight services, acquired Voice of the Customer leaders eDigitalResearch (edr). Established in the UK to help businesses measure and improve their customer experience, edr combines a unique combination of SaaS technology, focused insight and thought leadership.
buyer parent: Primary Capital Partners LLP
buyer: MARU Group
MARU Group is a customer intelligence professional services firm delivering information and insight services. Operating in multiple countries, MARU Group provides research, insight and advisory services to large enterprises across a broad spectrum of industries and markets. "
target: eDigitalResearch
eDigitalResearch empowers business decisions through customer insight. By combining their proprietary SaaS technology with focused insight and thought leadership, they’re able to provide a truly unique solution – from real-time closed-loop customer feedback to Panels and Communities.
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announced 8/20/2015 via Market Wire

Oracle Marketing Cloud, will acquire Maxymiser

synopsis: Oracle Marketing Cloud announced that it has signed an agreement to acquire Maxymiser. The company is a leading provider of cloud-based software that enables marketers to test, target and personalize what a customer sees on a Web page or mobile app, substantially increasing engagement and revenue.
buyer parent: Oracle Corporation
buyer: Oracle Marketing Cloud
Oracle Marketing Cloud uses award-winning technology and expertise to transform marketing by truly knowing the customer, engaging with cross-channel marketing, and achieving data driven accountability. "
target: Maxymiser
Maxymiser empowers brands to transform every digital interaction into seamless, relevant and engaging customer experiences with its cloud-based testing, personalization and cross-channel optimization solutions.
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closed 9/17/2014 via Market Wire

PeriscopeIQ, acquired Opinionmeter International

synopsis: PeriscopeIQ, Inc., an industry leading Customer and Employee Engagement Solutions company, is pleased to announce its acquisition of California-based Opinionmeter International, Ltd., a leading provider of real-time mobile and SaaS customer feedback solutions.
buyer parent: Rezon8 Capital & Advisory Group
buyer: PeriscopeIQ
PeriscopeIQ, Inc. is a Customer and Employee Engagement Solutions company serving multi-unit enterprises in the US and around the world. The company provides fully-managed turnkey solutions that deliver trusted insights and significantly improved business outcomes using scientific methodology. "
target: Opinionmeter International
Opinionmeter International is a leading provider of DIY customer feedback software tools, with an emphasis on mobile research including offline survey apps. Opinionmeter enables its clients to capture spontaneous, 'voice of the customer' feedback at the Point-of-Experience.
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announced 5/20/2013 via GlobeNewswire

Genesys Telecommunications Laboratories, will acquire SoundBite Communications, Inc.

synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced it signed a definitive agreement to acquire SoundBite Communications for $5.00 per share. SoundBite delivers cloud-based proactive collections, payments, and mobile marketing applications, as well as proactive customer service solutions to enterprises.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: SoundBite Communications, Inc. (SDBT:$48.07)
SoundBite Communications is a customer experience management company with deep expertise in delivering cloud-based mobile marketing, proactive customer care, and collections/payments solutions.
price ($mm)[EV]
$84 [$68]
rev ($mm)
$48
EBITDA ($mm)
EV / rev
1.6x
EV / EBITDA
announced 10/8/2021 via PR Newswire

Genesys, will acquire Exceed.ai

synopsis: Genesys, a global cloud leader in customer experience orchestration, will acquire Exceed.ai, a cloud-based conversational AI platform for sales and marketing, to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a Service.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target: Exceed.ai
Exceed.ai is an AI-powered sales assistant that supports human representatives by automating initial lead engagement, follow-up, and qualification, including appointment scheduling, at scale.
price ($mm)
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announced 10/8/2021 via PR Newswire

Genesys, will acquire Exceed.ai

synopsis: Genesys, a global cloud leader in customer experience orchestration, will acquire Exceed.ai, a cloud-based conversational AI platform for sales and marketing, to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a Service.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target: Exceed.ai
Exceed.ai is an AI-powered sales assistant that supports human representatives by automating initial lead engagement, follow-up, and qualification, including appointment scheduling, at scale.
price ($mm)
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announced 10/7/2021 via GlobeNewswire

Genesys, will acquire Pointillist

synopsis: Altisource is to sell all of the equity interests in Pointillist to Genesys Cloud Services, Inc. Pointillist is an Artificial Intelligence driven customer journey management SaaS platform that connects the dots between customer experience and business outcomes, helping companies to improve retention and reduce costs.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Altisource Portfolio Solutions S.A.
target: Pointillist
Pointillist’s award-winning Customer Journey Analytics platform enables CX, analytics, customer care and marketing teams to manage customer journey data, measure journey performance and orchestrate personalized omnichannel experiences.
price ($mm)
$150
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announced 10/7/2021 via GlobeNewswire

Genesys, will acquire Pointillist

synopsis: Altisource is to sell all of the equity interests in Pointillist to Genesys Cloud Services, Inc. Pointillist is an Artificial Intelligence driven customer journey management SaaS platform that connects the dots between customer experience and business outcomes, helping companies to improve retention and reduce costs.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Altisource Portfolio Solutions S.A.
target: Pointillist
Pointillist’s award-winning Customer Journey Analytics platform enables CX, analytics, customer care and marketing teams to manage customer journey data, measure journey performance and orchestrate personalized omnichannel experiences.
price ($mm)
$150
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announced 3/17/2021 via PR Newswire

Genesys, will acquire Bold360

synopsis: Genesys, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360 from LogMeIn. Bold360 is a leader in AI powered digital customer engagement.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Elliott Management Corp.
target: Bold360
Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement.
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closed 3/4/2020 via BNC Analysis

Genesys, acquired nGUVU

synopsis: Genesys, the global leader in cloud customer experience and contact center solutions, has acquired nGUVU, to add gamification to its comprehensive workforce engagement management (WEM) suite. Based in Montreal, Canada, nGUVU is a cloud-based software provider of gamified solutions that use machine learning to improve employee engagement.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target: nGUVU
Based in Montreal, Canada, nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to improve employee engagement and performance.
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closed 2/28/2018 via Company Press Release

Genesys, acquired Altocloud

synopsis: Genesys®, the global leader in omnichannel customer experience and contact center solutions, has completed the acquisition of privately held Altocloud Ltd., an industry leading cloud-based customer journey analytics provider.
buyer parent: Permira
buyer: Genesys
Genesys® powers more than 25 billion of the world's best customer experiences each year. They put the customer at the center of everything they do and passionately believe that great customer engagement drives great business outcomes. "
target: Altocloud
Altocloud is a Digital Customer Engagement platform that combines predictive analytics with voice, video, and messaging interactions to deliver a seamless customer experience and better outcomes for business. Altocloud is headquartered in Galway, Ireland, with a small U.S. presence in San Francisco.
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closed 2/27/2017 via PR Newswire

Genesys, acquired Silver Lining Solutions Ltd.

synopsis: Genesys, global leader in omnichannel customer experience and contact center solutions, has acquired Silver Lining Solutions Ltd., a provider of industry-leading employee performance optimization software. Silver Lining Solutions develops employee performance optimization software that helps improve employee engagement and performance.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: Silver Lining Solutions Ltd.
Silver Lining Solutions Ltd. is a provider of industry-leading employee performance optimization software and Genesys OEM partner. The company develops employee performance optimization software that helps improve employee engagement and performance.
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closed 12/1/2016 via PR Newswire

Genesys, acquired Interactive Intelligence Group, Inc.

synopsis: Genesys, a leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence, a leader of cloud and on-premise solutions for customer engagement, communications and collaboration.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: Interactive Intelligence Group, Inc. (ININ:$426.17)
Interactive Intelligence provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, grow their business faster and reduce costs.
price ($mm)[EV]
$1,413 [$1,368]
rev ($mm)
$413
EBITDA ($mm)
EV / rev
3.4x
EV / EBITDA
closed 12/21/2015 via BusinessWire

Genesys, acquired SpeechStorm Limited

synopsis: Genesys, the market leader in omnichannel customer experience (CX) and contact centre solutions, announced the acquisition of SpeechStorm, a leading provider of self-service applications for mobile, web and interactive voice recognition (IVR) channels.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target parent: Crescent Capital
target: SpeechStorm Limited
SpeechStorm provides some of the UK's best-known names in retail, telecoms and financial services with great IVR (Interactive Voice Response) applications - inbound, outbound, touch-tone, speech recognition, SMS, and video.
price ($mm)
$2.98
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closed 9/4/2014 via BNC Analysis

Genesys, acquired CanaPlus Consulting Pte Ltd

synopsis: Genesys, a provider of customer experience and contact center solutions, has acquired Singapore-based CanaPlus Consulting, a systems integrator implementing Genesys solutions in the Asia-Pacific region for large, multinational financial services companies and other leading regional organizations.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: CanaPlus Consulting Pte Ltd
CanaPlus Consulting specializes in Application Development and Contact Centre Technology Implementation. Leveraging on the experience gathered from many successful implementations, they seek to provide the best services to their clients.
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closed 5/2/2014 via

Genesys, acquired OVM Solutions

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired OVM Solutions, a provider of on-demand, automated messaging for proactive communications.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: OVM Solutions
OVM Solutions is a provider of on-demand, automated messaging for proactive communications. The company has expertise in designing, scripting, training and voice talent selection to deliver sales and marketing campaign performance for a range of organizations and applications.
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closed 3/18/2014 via BusinessWire

Genesys Telecommunications Laboratories, acquired Solariat

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired the assets of the Solariat business, a social customer care and analytics platform company.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center, front and back office. "
target: Solariat
Solariat is the creator of its patented social analytics technology, the SocialOptimizr platform. SocialOptimizr is a complete solution for listening and acting in social. SocialOptimizr is helping enterprises have an effective voice in social media.
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EV / EBITDA
closed 1/20/2014 via BusinessWire

Genesys Telecommunications Laboratories, acquired Ventriloquist

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired Ventriloquist Voice Solutions International. The Ventriloquist solution brings additional scale and reach to the Genesys cloud-based proactive communications offerings.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: Ventriloquist
Ventriloquist is a global leader in on-demand, interactive, cloud-based, multi-channel customer communications. Organizations leverage Ventriloquist’s services in order to communicate more effectively and efficiently throughout the customer lifecycle and build trusted customer relationships.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/2/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Voran Tecnologia

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired Voran Tecnologia, a market leader of workforce optimization (WFO) as a service in Brazil.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: Voran Tecnologia
Voran is a WFO (Workforce Optimization) market leader in Brazil, with its flagship workforce management solution Tephra. The company has taken a leading position in the rapidly growing quality monitoring market by adding a full set of managed services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Echopass Corporation

synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced that it has completed the acquisition of Echopass Corporation (www.echopass.com). With the acquisition Genesys extends its market leadership position in cloud-based contact center solutions.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: Echopass Corporation
Echopass is the leading provider of cloud-based contact center solutions to large enterprises. Since 2000, Echopass customized solutions have served enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2013 via GlobeNewswire

Genesys Telecommunications Laboratories, will acquire SoundBite Communications, Inc.

synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced it signed a definitive agreement to acquire SoundBite Communications for $5.00 per share. SoundBite delivers cloud-based proactive collections, payments, and mobile marketing applications, as well as proactive customer service solutions to enterprises.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: SoundBite Communications, Inc. (SDBT:$48.07)
SoundBite Communications is a customer experience management company with deep expertise in delivering cloud-based mobile marketing, proactive customer care, and collections/payments solutions.
price ($mm)[EV]
$84 [$68]
rev ($mm)
$48
EBITDA ($mm)
EV / rev
1.6x
EV / EBITDA
closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Angel.com Incorporated

synopsis: MicroStrategy® Incorporated has sold its subsidiary, Angel.com Incorporated, a leading provider of cloud-based customer experience management (CEM) solutions for interactive voice response and contact centers, to Genesys Telecommunications Laboratories, Inc.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,200 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target parent: MicroStrategy Inc.
target: Angel.com Incorporated
Angel, a subsidiary of MicroStrategy Inc., is a leading provider of cloud-based Customer Experience solutions for Interactive Voice Response and Contact Centers. These solutions enable organizations to quickly deploy voice, SMS, chat, mobile, and Business Intelligence applications in the cloud.
price ($mm)
$111
rev ($mm)
$29
EBITDA ($mm)
EV / rev
3.8x
EV / EBITDA
closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired UTOPY, Inc.

synopsis: Genesys, a leading provider of customer service and contact center solutions, announced it has acquired UTOPY. UTOPY delivers workforce optimization solutions, including industry-leading speech and text analytics and innovative voice of the customer applications.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: UTOPY, Inc.
UTOPY provides award-winning Voice of the Customer and Contact Center Workforce Optimization solutions powered by Customer Interaction Analytics. UTOPY analyzes customer interactions over multiple channels, including: telephone; email; chat; and social media.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/1/2012 via BusinessWire

Permira, acquired Genesys Telecommunications Labs, Inc.

synopsis: Permira, the European private equity firm with global reach, announced that a company owned by the Permira funds has successfully completed the acquisition of Genesys, a global expert in contact center technology software, from Alcatel-Lucent.
buyer: Permira
Permira is a European private equity firm with global reach. The Permira funds, raised from pension funds and other institutions, make long-term investments in companies with the ambition of transforming their performance and driving sustainable growth. "
target parent: Alcatel-Lucent
target: Genesys Telecommunications Labs, Inc.
Headquartered in Daly City, CA, Genesys Telecommunications Labs is one of the leading suppliers of enterprise software and solutions that enable best-in-class customer service for companies and organizations.
price ($mm)
$1,500
rev ($mm)
$500
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
closed 1/22/2009 via Market Wire

Genesys Telecommunications Labs, acquired SDE Software Development Engineering

synopsis: Genesys Telecommunications Laboratories, announced it has acquired SDE Software Development Engineering GmbH ("SDE"). SDE's primary product, called Genesys Customer Interaction Portal, is a web-based thin client software solution that helps service providers deliver hosted contact center capabilities.
buyer parent: Alcatel-Lucent
buyer: Genesys Telecommunications Labs
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. "
target parent: VoicInt Telecommunications GmbH
target: SDE Software Development Engineering
SDE is a global provider of unified contact center solutions, specializing in deployments of Genesys CTI environments whose common, standards-based software platform gives organizations comprehensive, enterprise-wide functionality that helps them succeed by maximizing productivity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/8/2021 via PR Newswire

Genesys, will acquire Exceed.ai

synopsis: Genesys, a global cloud leader in customer experience orchestration, will acquire Exceed.ai, a cloud-based conversational AI platform for sales and marketing, to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a Service.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target: Exceed.ai
Exceed.ai is an AI-powered sales assistant that supports human representatives by automating initial lead engagement, follow-up, and qualification, including appointment scheduling, at scale.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/22/2021 via BNC Analysis

QNTM Group AB, acquired Raptor Services A/S

synopsis: Sweden-based QNTM Group has acquired a majority stake in Raptor Services, a leading Danish Software-as-a-Service (SaaS) company that offers recommendation and personalization software and a customer data platform. The acquisition furthers QNTM's mission of building a strong ecosystem of consulting, software, and tech companies.
buyer parent: Altor Equity Partners
buyer: QNTM Group AB
Based in Sweden, QNTM Group is an ecosystem of companies offering consulting, software, and technology to support the digital transformation of large and medium size enterprises within the sales and marketing value chain. "
target: Raptor Services A/S
Based in Denmark, Raptor Services is a Software-as-a-Service (SaaS) company that delivers personalization software, recommendations, and a customer data platform that enables companies worldwide to deliver personal and data driven customer experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/27/2021 via Company Press Release

Thoma Bravo, LLC, will acquire Medallia

synopsis: Medallia, the global leader in customer and employee experience, is to be acquired by Thoma Bravo, a leading software investment firm. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity firm focused on the software and technology-enabled services sectors. Thoma Bravo partners with a company’s management team to implement operating best practices, invest in growth initiatives and make acquisitions intended to accelerate revenue and earnings. "
target: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
price ($mm)[EV]
$5,813 [$5,898]
rev ($mm)
$496
EBITDA ($mm)
EV / rev
13.2x
EV / EBITDA
closed 7/21/2021 via BNC Analysis

Qualtrics, acquired usermind

synopsis: Experience management software giant Qualtrics has acquired Usermind, a Seattle marketing startup that helps companies acquire, retain, and service customers. Usermind is a leader in the “Journey Orchestration” market, which includes companies that help clients analyze customer relationships and facilitate relevant personalized communication.
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
target: usermind
Usermind empowers enterprises to actively shape customer experiences with the first real-time Experience Orchestration (XO) Platform. With Usermind’s XO Platform, enterprises can monitor customers and orchestrate 1:1 experiences across channels, systems, and teams.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/12/2021 via Company Press Release

Higher Logic, acquired Vanilla

synopsis: Higher Logic, the industry-leading engagement platform, has acquired Vanilla, a Canadian cloud-based community software company. Together, Higher Logic and Vanilla will give its customers more choices with purpose-built community engagement solutions that meet the needs of their use case, industry, and users.
buyer parent: JMI Equity
buyer: Higher Logic
Higher Logic, the industry-leading, human-focused engagement platform, delivers powerful online communities and communication tools to engage members and customers at every stage of their journey. "
target: Vanilla
Based in Canada, Vanilla provides brands with a one-stop-shop solution that combines the power of a modern customer community platform with Q&A, knowledge base, and ideation. Its SaaS offering helps hundreds of leading brands, software, and telecom companies provide great community experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/17/2021 via PR Web

Doxim Solutions, acquired Level One LLC

synopsis: Doxim, the leading customer communications management and engagement technology provider, has acquired Level One, a specialist in customer experience and communication solutions. With the acquisition, Doxim will extend its deep domain expertise in eBilling, payments, customer communication and preference management, data analytics, and reporting.
buyer parent: GI Partners
buyer: Doxim Solutions
Doxim is the customer communications management and engagement technology leader serving financial and regulated markets, providing omnichannel document solutions and transforming experiences to strengthen engagement throughout the entire lifecycle. "
target: Level One LLC
Level One is a provider of billing and payment solutions, guiding utilities, insurance providers, and government entities toward successful customer engagement. Its billing and payment solutions are designed with a focus on quality, security, and availability to enhance the customer’s experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/17/2021 via GlobeNewswire

Whyline, Inc., acquired Rsvd, LLC

synopsis: Whyline Inc., the leading provider of virtual queuing and appointment technology, has acquired RSVD, LLC, a fully-customizable mobile platform that helps innovative businesses connect with their customers. The acquisition will triple Whyline's number of active US clients in complimentary verticals.
buyer parent: e.Republic, Inc.
buyer: Whyline, Inc.
Whyline helps government and businesses manage the flow of people through the use of virtual queues and ‘smart’ appointment scheduling. Whyline allows customers to see live wait-times, enter into the queue remotely or pre-book their appointment, and let the software wait on their behalf. "
target: Rsvd, LLC
RSVD is a fully-customizable mobile platform that helps innovative businesses connect with their customers. RSVD’s capacity management software allows organizations large and small to optimize demand, improve customer experiences, drive revenue, and operate safely.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/22/2020 via PR Web

MHC Software, Inc., acquired Ecrion Software

synopsis: MHC Software, a leader in enterprise automation software solutions, has acquired Ecrion Software, a provider of customer communication management (CCM) and customer experience automation (CXA) software. Ecrion enables organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
buyer parent: Strattam Capital
buyer: MHC Software, Inc.
MHC Software is a leader in enterprise content automation and document management software and services. MHC's solutions accelerate customers' digital transformation journeys via in-context content and automation to expedite information-sharing while reducing costs and increasing productivity. "
target: Ecrion Software
Ecrion Software is a provider of customer communication management (CCM) and customer experience automation (CXA) software and services. Ecrion's software solutions enable organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/10/2020 via BusinessWire

Serenova merged with LifeSize, Inc.,

synopsis: Lifesize, a global innovator of video collaboration and meeting productivity solutions, and Serenova, a leading contact center-as-a-service (CCaaS) provider, have merged creating a contact center communications and workplace collaboration company serving more than 10,000 customers worldwide.
buyer: LifeSize, Inc.
Lifesize is a global innovator of video collaboration and meeting productivity solutions. Combining best-in-class, cloud-based video conferencing solutions with integrated meeting room systems, Lifesize makes it possible to connect face to face with anyone, anywhere and from any device. "
target: Serenova
Serenova is a leading provider of cloud-based, multichannel contact center software. The company’s SaaS software suite enables the management and optimization of inbound and outbound customer communication strategies across voice, email, chat, social, and mobile channels.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/20/2019 via PR Web

Serenova, acquired ProScheduler WFM

synopsis: Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced it acquired the technology and hired the team behind the ProScheduler platform from Loxysoft. ProScheduler is a workforce management system used by hundreds of call centers in Europe and North America to improve customer experience
buyer: Serenova
Serenova has transformed the customer experience by creating a true cloud contact center solution that could deliver immediate, consistent, and exceptional service. It provides the ability to unify everything from customer engagement to quality management to analytics. "
target parent: Loxysoft AB
target: ProScheduler WFM
ProScheduler is a workforce management system used by hundreds of call centers in Europe and North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2019 via BusinessWire

Alpine SG, acquired GatherUp

synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent: Alpine Investors, LP
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target: GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2019 via Company Press Release

ReKTGlobal, acquired Fullcube, Inc.

synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer: ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target: Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/27/2018 via BNC Analysis

Network Contacts S.R.L., acquired Chorally

synopsis: Network Contacts has bought the majority of the capital of Chorally, an Italian software company that has created a multi-channel platform for customer engagement based on machine learning algorithms.
buyer parent: Gruppo Activa
buyer: Network Contacts S.R.L.
Network Contacts, based in Italy, is one of the main national players in the field of BPO (business process outsourcing), CRM (customer relationship management), Digital Interaction and Call & Contact Center services. "
target: Chorally
Chorally is an enterprise platform devoted to customer engagement and based on a “Data Driven” model. It allows users to automatically collect and organize customer interactions from each of their communication channels as well as filter and organize dynamic queues for custom logic.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2017 via Company Press Release

Serenova, acquired TelStrat International, Ltd.

synopsis: Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that it has completed the acquisition of TelStrat, a leading provider of call recording, quality, analytics, and workforce management (WFM) solutions.
buyer: Serenova
Serenova is the most globally scalable contact center-as-a-service (CCaaS) provider. They simplify every aspect of the customer experience, from front office to back, to make life easier for their customers and their employees. "
target: TelStrat International, Ltd.
TelStrat develops comprehensive contact center solutions, including the Engage WFO™ which features award-winning technology that makes capturing customer interaction, maximizing agent performance, streamlining workforce management, and knowledge mining call content affordable to any organization.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/31/2017 via Company Press Release

NICE Systems Ltd, acquired Satmetrix

synopsis: Satmetrix, a global provider of customer experience management software, has merged their business with NICE, a publicly traded software company and a leader in the customer experience software space. Satmetrix's flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
buyer: NICE Systems Ltd (NICE:$1,755.46)
NICE is an Israel-based leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. "
target: Satmetrix
Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Their flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/2/2016 via BNC Analysis

Cre8tek Limited, will acquire Flamingo Customer Experience Inc.

synopsis: Cre8tek Limited will acquire 100% of Flamingo Customer Experience Inc., a software as a service (SaaS) company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
buyer: Cre8tek Limited (ASX:CR8:$0.00)
Cre8tek was re positioned into the software and technology sector of the ASX, after receiving approval from shareholders, and has announced its first acquisition of Agenda, an early stage start-up Australian private company engaged in the development of an online platform (Agenda Platform). "
target: Flamingo Customer Experience Inc.
Flamingo Customer Experience Inc. is a software as a service company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/4/2016 via BusinessWire

Uniguest, purchased ElevenGC from Eleven Wireless, Inc.

synopsis: Nashville-based Uniguest, the hospitality industry’s leading provider of secure and fully managed guest-facing technologies, completed the acquisition of the hospitality business center division of Eleven Wireless, Inc, ElevenGC. ElevenGC is a family of 5-star guest computing solutions flexible enough to be deployed in business centers and lobbies.
buyer parent: Atlantic Street Capital
buyer: Uniguest
Uniguest is the leading provider of secure fully managed technology solutions to the hospitality industry, backed by world-class service delivery and 24/7/365 support. Uniguest’s solutions include secure public-use computers, static and interactive digital signage, kiosks and purposed tablets. "
seller: Eleven Wireless, Inc.
Eleven delivers software that powers the online guest experience in hotels. ElevenGC is a family of five-star guest computing solutions flexible enough to be deployed in business centers, lobbies, and more. ElevenOS is a cloud-based guest Internet platform that manages the online guest experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/1/2016 via Company Press Release

EQT, acquired Sitecore

synopsis: EQT has entered into an agreement to acquire a majority stake in Sitecore A/S from its founders, Technology Crossover Ventures and other minority shareholders. Founded in 2001, Sitecore has emerged to become one of the global leaders of customer experience management software.
buyer: EQT (EQT:$687.20)
EQT is a leading global private equity group with approximately EUR 29 billion in raised capital. EQT has portfolio companies in Europe, Asia and the US. EQT works with portfolio companies to achieve sustainable growth, operational excellence and market leadership. "
target: Sitecore
Sitecore is the global leader in experience management software that enables context marketing. The Sitecore® Experience Platform™ manages content, supplies contextual intelligence, and automates communications, at scale.
price ($mm)
$1,139
rev ($mm)
$223
EBITDA ($mm)
EV / rev
5.1x
EV / EBITDA
closed 2/24/2016 via Company Press Release

MARU Group, acquired eDigitalResearch

synopsis: MARU Group, a technology enabled professional services firm delivering information and insight services, acquired Voice of the Customer leaders eDigitalResearch (edr). Established in the UK to help businesses measure and improve their customer experience, edr combines a unique combination of SaaS technology, focused insight and thought leadership.
buyer parent: Primary Capital Partners LLP
buyer: MARU Group
MARU Group is a customer intelligence professional services firm delivering information and insight services. Operating in multiple countries, MARU Group provides research, insight and advisory services to large enterprises across a broad spectrum of industries and markets. "
target: eDigitalResearch
eDigitalResearch empowers business decisions through customer insight. By combining their proprietary SaaS technology with focused insight and thought leadership, they’re able to provide a truly unique solution – from real-time closed-loop customer feedback to Panels and Communities.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
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Dex Media, Inc.
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Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2021
rev ($mm)
$22,350.00
EBITDA ($mm)
$3,476.00
EBIT ($mm)
$949.00
Net Income ($mm)
$4,442.00
Employees
56606
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2020
rev ($mm)
$995.46
EBITDA ($mm)
($119.27)
EBIT ($mm)
($139.34)
Net Income ($mm)
Employees
5155
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2020
rev ($mm)
$32.78
EBITDA ($mm)
$3.53
EBIT ($mm)
$3.44
Net Income ($mm)
$3.27
Employees
229
  • drill down
  • watch
Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2020
rev ($mm)
$10.36
EBITDA ($mm)
($16.68)
EBIT ($mm)
($17.93)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
  • drill down
  • watch
Ticker: JASDAQ:385
 
 
 
 
 
 
 
 
Synergy Marketing, Inc.
Synergy Marketing, Inc.
Synergy Marketing, Inc. is a marketing technology company in Japan. It offers customer relationship management (CRM) implementation through cloud and agent services, such as building and maintaining IT infrastructure, and planning CRM implementation.
year
2014
rev ($mm)
$38.65
EBITDA ($mm)
$5.52
EBIT ($mm)
$3.36
Net Income ($mm)
$4.31
Employees
208
  • drill down
  • watch
Ticker: GB:RGO
 
 
 
 
 
 
 
 
2ergo Group plc
2ergo Group plc
2ergo Group plc provides mobile coupons and vouchers, loyalty, proximity, and payment solutions for various organizations to develop and execute their mobile strategy in the United Kingdom and the United States. It offers podifi and TikTap.
year
2013
rev ($mm)
$5.81
EBITDA ($mm)
($6.32)
EBIT ($mm)
($8.37)
Net Income ($mm)
Employees
67
  • drill down
  • watch
Ticker: HUBS
 
 
 
 
 
 
 
 
HubSpot, Inc.
HubSpot, Inc.
HubSpot is the world's leading inbound marketing and sales platform. Over 13,500 customers in more than 90 countries use HubSpot's software, services, and support to transform the way they attract, engage, and delight customers.
year
2020
rev ($mm)
$817.15
EBITDA ($mm)
($31.49)
EBIT ($mm)
($50.82)
Net Income ($mm)
Employees
3981
  • drill down
  • watch
Ticker: CNVO
 
 
 
 
 
 
 
 
Convio, Inc.
Convio, Inc.
Convio, Inc. is a leading provider of on-demand constituent engagement solutions that enable nonprofit organizations to maximize the value of every relationship. Convio serves more than 1,400 nonprofit organizations from its headquarters in Austin, TX and other offices around the US.
year
2011
rev ($mm)
$80.35
EBITDA ($mm)
($3.93)
EBIT ($mm)
($7.98)
Net Income ($mm)
Employees
201
  • drill down
  • watch
Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
year
2021
rev ($mm)
$495.90
EBITDA ($mm)
($106.50)
EBIT ($mm)
($131.12)
Net Income ($mm)
Employees
2037
  • drill down
  • watch
Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2020
rev ($mm)
$21.79
EBITDA ($mm)
$5.14
EBIT ($mm)
$1.34
Net Income ($mm)
$0.76
Employees
118
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: DXM
 
 
 
 
 
 
 
 
Dex Media, Inc.
Dex Media, Inc.
Dex Media, Inc. is the leading provider of marketing solutions for local businesses. They partner with local businesses across the U.S. to help them get found, get chosen, and get talked about. Dex Media offers website, print, mobile, social media, and search engine marketing solutions.
year
2020
rev ($mm)
$1,207.64
EBITDA ($mm)
$316.98
EBIT ($mm)
$181.02
Net Income ($mm)
$37.37
Employees
2411
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
2017
rev ($mm)
$14.70
EBITDA ($mm)
($3.98)
EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
  • drill down
  • watch
Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2021
rev ($mm)
$22,350.00
EBITDA ($mm)
$3,476.00
EBIT ($mm)
$949.00
Net Income ($mm)
$4,442.00
Employees
56606
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2020
rev ($mm)
$995.46
EBITDA ($mm)
($119.27)
EBIT ($mm)
($139.34)
Net Income ($mm)
Employees
5155
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2020
rev ($mm)
$32.78
EBITDA ($mm)
$3.53
EBIT ($mm)
$3.44
Net Income ($mm)
$3.27
Employees
229
  • drill down
  • watch
Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2020
rev ($mm)
$10.36
EBITDA ($mm)
($16.68)
EBIT ($mm)
($17.93)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
  • drill down
  • watch
Ticker: JASDAQ:385
 
 
 
 
 
 
 
 
Synergy Marketing, Inc.
Synergy Marketing, Inc.
Synergy Marketing, Inc. is a marketing technology company in Japan. It offers customer relationship management (CRM) implementation through cloud and agent services, such as building and maintaining IT infrastructure, and planning CRM implementation.
year
2014
rev ($mm)
$38.65
EBITDA ($mm)
$5.52
EBIT ($mm)
$3.36
Net Income ($mm)
$4.31
Employees
208
  • drill down
  • watch
Ticker: GB:RGO
 
 
 
 
 
 
 
 
2ergo Group plc
2ergo Group plc
2ergo Group plc provides mobile coupons and vouchers, loyalty, proximity, and payment solutions for various organizations to develop and execute their mobile strategy in the United Kingdom and the United States. It offers podifi and TikTap.
year
2013
rev ($mm)
$5.81
EBITDA ($mm)
($6.32)
EBIT ($mm)
($8.37)
Net Income ($mm)
Employees
67
  • drill down
  • watch