Like Fieldbit

closed 11/17/2021 via PR Newswire

Help Lightning, acquired Fieldbit

synopsis: Help Lightning, the leading provider of remote visual assistance software, has acquired Fieldbit, an AR-enabled platform based in Israel. Fieldbit enables equipment manufacturers, utilities, and telecom companies to provide their field service technicians with real-time information and guidance through interactive collaboration with experts.
buyer: Help Lightning
Help Lightning is a provider of remote visual assistance software. Help Lightning provides cloud-based video collaboration solutions that enable a company’s experts to work virtually with anyone needing help. Their software uses AR to add visual cues, gestures, and non-verbal communication methods. "
target: Fieldbit
Fieldbit is an augmented reality-enabled platform based in Israel. Fieldbit enables equipment manufacturers, utilities, and telecom companies to provide their field service technicians with real-time information and guidance through interactive collaboration with experts and digital resources.
price ($mm)
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closed 12/5/2019 via BusinessWire

Frontdoor, Inc., acquired Streem, inc.

synopsis: Frontdoor, Inc., the country’s leading provider of home service plans, has acquired Streem, Inc, a Portland-based technology startup. Streem uses enhanced augmented reality, computer vision, and machine learning to help home services professionals more quickly and accurately diagnose breakdowns and complete repairs.
buyer: Frontdoor, Inc. (FTDR:$1,344.00)
Frontdoor is a leading provider of home service plans enabled by technology. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. "
target: Streem, inc.
Streem is a technology startup that uses augmented reality, computer vision, and machine learning to make communication between consumers and brands more efficient, more accurate, and more convenient—all while providing contextual insights to the brand.
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closed 5/17/2019 via GlobeNewswire

Michelin, acquired Masternaut Limited

synopsis: Michelin has acquired the entire share capital of Masternaut, one of the largest European telematics providers. Masternaut operates primarily in France and the United Kingdom. It provides a technical platform equipped with the latest technology and offers on-board telematics solutions to optimize vehicle fleet management and monitoring.
buyer: Michelin (ENXTPA:ML:$23,795.00)
Michelin, headquartered in France, is dedicated to enhancing its clients' mobility, sustainably; designing and distributing the most suitable tires, services and solutions; providing digital services, maps and guides ; and developing high-technology materials that serve the mobility industry. "
target parent: FleetCor Technologies, Inc.
target: Masternaut Limited
London-based Masternaut is one of the longest standing vehicle tracking companies in the UK. Masternaut provides a technical platform equipped with the latest technology and offers on-board telematics solutions to optimize vehicle fleet management and monitoring.
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closed 2/12/2019 via BusinessWire

Celero Commerce, acquired RazorSync

synopsis: Celero Commerce, a vertically-focused, integrated commerce solutions provider, announced the acquisition of RazorSync, LLC, a developer of desktop and mobile application-based software-as-a-service that streamlines operations for companies in the field service industry.
buyer: Celero Commerce
Celero Commerce offers payment processing services, business management software, and data intelligence to small and medium-sized businesses, in one holistic platform. Celero empowers business owners and executives to focus on driving growth and profitability. "
target: RazorSync
RazorSync, LLC, headquartered in Minneapolis, is the publisher of RazorSync software for the field service industry. RazorSync’s software is a powerful yet easy-to-use desktop and mobile app that streamlines the business operations of a company in the field service industry.
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closed 3/23/2016 via BBC

Smart Metering Systems plc., acquired Qton Solutions

synopsis: Smart Metering Systems, a leading independent provider of multi-utility infrastructure connections and meter asset management solutions, has acquired Qton Solutions, a company that specializes in work and field management IT systems for gas and electricity metering installations.
buyer: Smart Metering Systems plc. (AIM:SMS:$108.48)
Established in 1995, SMS Plc is a leading independent provider of multi-utility infrastructure connections and meter asset management solutions. Their professional services are delivered to key UK gas and electricity suppliers and directly to end customers in the I&C markets. "
target: Qton Solutions
Qton Solutions specializes in work and field management IT systems for gas and electricity metering installations. Hosted and managed in the cloud, Field Service Manager provides drag and drop scheduling of jobs with real time updates on progress for the back office.
price ($mm)
$4.19
rev ($mm)
$1
EBITDA ($mm)
$0
EV / rev
2.9x
EV / EBITDA
12.6x
closed 8/11/2014 via PR Newswire

OnForce merged with Beeline,

synopsis: Beeline, a global leader in software solutions for managing the extended workforce, announced that its parent company, Adecco Group, has acquired OnForce and is merging the company under Beeline's portfolio of workforce solutions, which include a vendor management system, Ellegro learning solutions and now OnForce freelancer management system.
buyer parent: Adecco Group
buyer: Beeline
Beeline is a market leader in software solutions for sourcing and managing the extended workforce. The company offers intelligent workforce solutions to help procurement, sourcing and human resources professionals optimize costs, reduce risks and add value to their extended workforce programs. "
target: OnForce
OnForce, a leader in SaaS technology-enabled workforce solutions, empowers companies in all industries to gain a competitive edge in how work gets done. Its business model allows customers to rapidly grow their businesses, lower service costs, extend skill-sets, and generate new streams of revenue.
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announced 6/4/2014 via BusinessWire

FleetCor Technologies, Inc., Summit Partners, will acquire Masternaut Limited

synopsis: Summit Partners announced a joint venture with FleetCor Technologies, Inc. to acquire Masternaut Group Holdings Limited, Europe’s largest provider of telematics solutions to commercial fleets. Masternaut provides a SaaS-based Mobile Resource Management application suite to help companiesachieve greater operational efficiencies.
buyer: Summit Partners
buyer: FleetCor Technologies, Inc. (FLT:$3,014.35)
Summit Partners is a growth equity firm that invests in rapidly growing companies. Summit Partners seeks outstanding management teams that have built their companies to profitability and market leadership, and provides capital for growth, recapitalizations and management buyouts. "
target parent: Francisco Partners Management LLC
target: Masternaut Limited
Masternaut provides a SaaS-based Mobile Resource Management application suite for businesses of all sizes to help them achieve greater operational efficiencies through a lowering of vehicle fuel consumption, effective tracking of assets, and productivity increases in workforce.
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closed 3/17/2021 via PR Newswire

Aquatic Informatics Inc., acquired Sedaru

synopsis: Aquatic Informatics, a Canadian provider of water data management software, has acquired Sedaru Inc., a leading provider of water utility management software. Sedaru offers a turnkey utility management system that features solutions for operations management, enterprise asset management, field data collection, hydraulic modeling, and more.
buyer parent: Danaher Corporation
buyer: Aquatic Informatics Inc.
Canada-based Aquatic Informatics provides software solutions that address critical water data management, analytics, and compliance challenges for the water industry. Aquatic Informatics’ platforms include AQUARIUS, WaterTrax reporting tools, and Linko for industrial pretreatment and hauled waste. "
target: Sedaru
Sedaru is a leading provider of water utility management software. Sedaru offers a turnkey utility management system that features solutions for operations management, enterprise asset management, field data collection, hydraulic modeling, response management, and more.
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closed 11/10/2022 via PR Newswire

Urbint, acquired iRestore

synopsis: Urbint, the leading AI platform for predicting and stopping threats to critical infrastructure and workers, announced that it has acquired iRestore, a no-code mobile workforce management platform serving energy utilities. iRestore's mobile development team has built easy-to-use mobile applications for field operations such as storm response.
buyer: Urbint
Urbint empowers utilities and infrastructure operators to make communities safer and more resilient with AI. Through Urbint’s model of the world, operators have a high level of insight into the external risk factors for distribution pipeline systems and the tools to maximize risk-reduction. "
target: iRestore
iRestore develops the utility industry's first operations platform built-for-mobile, taking pride in offering apps designed by utility professionals. iRestore's mobile development team has built easy-to-use mobile applications for field operations from storm response to vegetation management.
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closed 12/1/2021 via PR Newswire

GPS Insight, acquired FieldAware

synopsis: GPS Insight, a provider of SaaS-based fleet management software, has acquired FieldAware, a leader in mobile, cloud-based field service solutions. FieldAware empowers companies to transform their field service with automated processes. Their software simplifies field service management and allows users to optimize their field team’s working time.
buyer parent: Accel-KKR
buyer: GPS Insight
GPS Insight helps customers engage their fleet by delivering innovative solutions and actionable insights. GPS Insight offers all-encompassing fleet software for organizations with fleets of vehicles, trailers, and other mobile assets. "
target: FieldAware
FieldAware is a leader in mobile, cloud-based field service solutions. FieldAware empowers companies to transform their field service with automated processes and streamlined operations. Their software simplifies field service management and allows users to optimize their field team’s working time.
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closed 3/3/2021 via PR Newswire

TeamViewer, acquired Upskill

synopsis: TeamViewer, a global provider of secure remote connectivity solutions and workplace digitalization technology, has acquired Upskill, the US-based pioneer in augmented reality software for frontline workers. Upskill's digital workflow solutions support workers especially in through real-time interfaces with smart glasses and handheld mobile devices.
buyer parent: Permira
buyer: TeamViewer (XTRA:TMV:$569.12)
TeamViewer focuses on cloud-based technologies to enable online remote support and collaboration globally. To thrive now and in the coming years, businesses and individuals need remote desktop support, remote access, and online collaboration to be able to connect worldwide. "
target: Upskill
Upskill is the market leader in enterprise software for augmented reality devices in industrial settings. Their application platform, Skylight, enhances the capabilities of hands-on workers to measurably and immediately improve business operations from the factory to the warehouse to the jobsite.
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closed 11/2/2020 via PR Newswire

IFS Ltd., acquired Clevest Solutions Inc

synopsis: IFS, a global developer of enterprise software solutions, has acquired Clevest Solutions Inc., a leading provider of mobile workforce management solutions in Canada. Clevest enables utilities of all sizes to automate and optimize their field operations. Their solution empowers dispatchers to optimally assign work to the right crews.
buyer parent: EQT AB
buyer: IFS Ltd.
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service operations. The industry expertise of their people and solutions, together with commitment to their customers, has made them a recognized leaderr. "
target: Clevest Solutions Inc
Clevest is a leading provider of mobile workforce management solutions in Canada. Clevest enables utilities of all sizes to automate and optimize their field operations. Their solution empowers dispatchers to optimally assign work to the right crews, at the right time, and at the right location.
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closed 3/14/2019 via BusinessWire

Omnitracs, acquired Blue Dot Solutions

synopsis: Omnitracs, LLC, a global pioneer of fleet management solutions to transportation and logistics companies, announced the acquisition of Blue Dot Solutions, a leading provider of cloud-based workflow software applications and platform solutions for the transportation industry.
buyer parent: Vista Equity Partners
buyer: Omnitracs
Omnitracs, LLC is a global pioneer of trucking solutions for all business models. Omnitracs’ more than 1,000 employees deliver software-as-a-service-based solutions to help over 14,000 customers manage nearly 1,100,000 assets in more than 70 countries. "
target: Blue Dot Solutions
Blue Dot is an enterprise mobile software, products and services company that delivers mobile apps and solutions, along with a cloud-based IoT platform and strategy to fleet transportation, trucking and distribution organizations.
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closed 8/17/2016 via BNC Analysis

ARCOS, Inc., acquired SAMsix

synopsis: The Riverside Company has added SAMsix to its ARCOS platform. ARCOS provides a suite of SaaS products for scheduling, contacting, and assembling utility repair crews during outages or unplanned maintenance events while SAMsix offers innovative mobile software that provides mobile damage assessment and crew location services for utilities.
buyer parent: The Riverside Company
buyer: ARCOS, Inc.
ARCOS, LLC is the North American leader in delivering SaaS emergency resource management solutions to help utilities respond, restore and report to daily and large scale emergency events. ARCOS software ultimately enables utilities to restore energy fast and safely to communities. "
target: SAMsix
For over 15 years, SAMsix has been designing and implementing outage management systems, GIS, network analysis and field data gathering tools for some of the world’s largest utility companies and government agencies.
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closed 10/2/2013 via Market Wire

Curtiss-Wright Flow Control Company, acquired Ovalpath

synopsis: Curtiss-Wright Flow Control Company announced that it has acquired the assets of Ovalpath, Inc. Ovalpath, a start-up software company, has developed a proprietary software platform used in mobile-device based applications serving the commercial nuclear power market.
buyer parent: Curtiss-Wright Corporation
buyer: Curtiss-Wright Flow Control Company
Curtiss-Wright Flow Control (CWFC) specializes in the design and manufacture of highly engineered valves, pumps, motors, generators, electronics and related products for the commercial nuclear power industry, oil and gas processing facilities, "
target: Ovalpath
Ovalpath develops software technology to optimize mobile field operations. It delivers solutions comprising software and services to the power utility industry and other enterprises with large-scale, complex field operations.
price ($mm)
$3.00
rev ($mm)
EBITDA ($mm)
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closed 1/30/2013 via BNC Analysis

ServicePower Technologies plc, purchased Software Division from Stratix Corporation

synopsis: Stratix Corporation, announced the sale of their software division to ServicePower Technologies Plc, a market leader in field management software. The sale includes Stratix' Field Service mobile application development team, intellectual property and existing Field Service Software contracts.
buyer: ServicePower Technologies plc (AIM:SVR:$15.76)
ServicePower Technologies plc operates in two segments: ServiceScheduling software licenses, which provide scheduling solutions, and ServiceOperations, which provides claims and dispatch processing in the consumer electronics market. "
seller parent: Grey Mountain Partners
seller: Stratix Corporation
Stratix Corp is a leading provider of enterprise mobile software and service solutions. From architecting highly configurable rules-based Stratix Mobile software solutions to managing an entire company's mobile assets, Stratix delivers results in operational efficiency and improved customer service.
price ($mm)
$0.64
rev ($mm)
EBITDA ($mm)
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closed 7/11/2012 via BNC Analysis

Aareon AG, acquired 1st Touch Limited

synopsis: Aareon AG the leading consultancy and IT systems house for the European property sector, has announced that it has acquired 1st Touch Limited, the UK’s leading developer of mobile systems for the social housing and public sector.
buyer parent: Aareal Bank AG
buyer: Aareon AG
Aareon AG, a wholly-owned subsidiary of Aareal Bank AG, is Europe's leading consultancy and IT systems house for the property sector. The business activities focus on optimising the IT-supported business processes of property companies and their market environment. "
target: 1st Touch Limited
1st Touch, based in Southampton UK, has enabled dozens of field workforce-based organisations to embrace new mobile technologies and so achieve significant savings, greater productivity and more cost-effective use of resources.
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closed 6/15/2009 via Market Wire

Antenna Software, acquired Dexterra

synopsis: Antenna Software and Dexterra, two leading providers of mobile enterprise technology and applications, announced the acquisition of Dexterra by Antenna. The combined company will set a new standard for enterprise mobility that embraces diverse systems and devices and offers more flexibility for mobile application development.
buyer: Antenna Software
Antenna Software provides the Antenna Mobility Platform™ (AMP), which enables organizations to design, build, deploy and manage mobile applications quickly and cost-effectively. "
target: Dexterra
Dexterra is the fastest-growing mobile enterprise software and tools company in the world, enjoying triple-digit growth year over year since its inception in 2002. Mobile and industry leaders such as Dell, Vodafone and Motorola are increasingly choosing the Dexterra platform and mobile software.
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closed 11/10/2008 via Market Wire

Antenna Software, acquired Vettro Corporation

synopsis: Antenna Software, delivering real business mobility to the world's most demanding enterprises, announced it has acquired strategic assets of Vettro Corporation, a privately held company based in New York that specialized in mobile applications for the field service industry.
buyer: Antenna Software
Antenna Software provides the Antenna Mobility Platform™ (AMP), which enables organizations to design, build, deploy and manage mobile applications quickly and cost-effectively. "
target: Vettro Corporation
Vettro provides software used to manage customers' field operations. Its applications work across wireless networks to improve fleet operations, expedite maintenance and repair tickets, and provide key information to salespeople.
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closed 12/17/2018 via BusinessWire

Brightree LLC, acquired Apacheta Corporation

synopsis: Brightree, the leading provider of cloud-based software to improve clinical and business performance in the post-acute care industry, announced it has acquired Apacheta Corporation, a company that provides a mobile delivery management solution designed to enable post-acute care equipment providers to automate and streamline delivery operations.
buyer parent: ResMed
buyer: Brightree LLC
Brightree is the leading provider of cloud-based software to improve clinical and business performance in the post-acute care industry. The company serves organizations in the HME, home health, hospice, orthotic and prosthetic, HME pharmacy, home infusion and rehabilitation home care segments. "
target: Apacheta Corporation
Apacheta Corporation provides a mobile delivery management solution designed to enable post-acute care equipment providers to automate and streamline delivery operations that ultimately improve patient outcomes.
price ($mm)
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closed 11/17/2021 via PR Newswire

Help Lightning, acquired Fieldbit

synopsis: Help Lightning, the leading provider of remote visual assistance software, has acquired Fieldbit, an AR-enabled platform based in Israel. Fieldbit enables equipment manufacturers, utilities, and telecom companies to provide their field service technicians with real-time information and guidance through interactive collaboration with experts.
buyer: Help Lightning
Help Lightning is a provider of remote visual assistance software. Help Lightning provides cloud-based video collaboration solutions that enable a company’s experts to work virtually with anyone needing help. Their software uses AR to add visual cues, gestures, and non-verbal communication methods. "
target: Fieldbit
Fieldbit is an augmented reality-enabled platform based in Israel. Fieldbit enables equipment manufacturers, utilities, and telecom companies to provide their field service technicians with real-time information and guidance through interactive collaboration with experts and digital resources.
price ($mm)
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closed 11/17/2021 via PR Newswire

Help Lightning, acquired Fieldbit

synopsis: Help Lightning, the leading provider of remote visual assistance software, has acquired Fieldbit, an AR-enabled platform based in Israel. Fieldbit enables equipment manufacturers, utilities, and telecom companies to provide their field service technicians with real-time information and guidance through interactive collaboration with experts.
buyer: Help Lightning
Help Lightning is a provider of remote visual assistance software. Help Lightning provides cloud-based video collaboration solutions that enable a company’s experts to work virtually with anyone needing help. Their software uses AR to add visual cues, gestures, and non-verbal communication methods. "
target: Fieldbit
Fieldbit is an augmented reality-enabled platform based in Israel. Fieldbit enables equipment manufacturers, utilities, and telecom companies to provide their field service technicians with real-time information and guidance through interactive collaboration with experts and digital resources.
price ($mm)
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closed 11/17/2021 via PR Newswire

Help Lightning, acquired Fieldbit

synopsis: Help Lightning, the leading provider of remote visual assistance software, has acquired Fieldbit, an AR-enabled platform based in Israel. Fieldbit enables equipment manufacturers, utilities, and telecom companies to provide their field service technicians with real-time information and guidance through interactive collaboration with experts.
buyer: Help Lightning
Help Lightning is a provider of remote visual assistance software. Help Lightning provides cloud-based video collaboration solutions that enable a company’s experts to work virtually with anyone needing help. Their software uses AR to add visual cues, gestures, and non-verbal communication methods. "
target: Fieldbit
Fieldbit is an augmented reality-enabled platform based in Israel. Fieldbit enables equipment manufacturers, utilities, and telecom companies to provide their field service technicians with real-time information and guidance through interactive collaboration with experts and digital resources.
price ($mm)
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closed 11/2/2017 via Company Press Release

Covisian S.r.l., acquired Vivocha

synopsis: Vivocha has been acquired by Covisian Group, second largest Italian BPO. Vivocha provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP, video, chat, callbacks and collaboration tools.
buyer: Covisian S.r.l.
Covisian, a group in the Business Process Outsourcing (BPO) market, was founded in January 2016 at the initiative of the Private Equity Fund Aksia, through the aggregation of two well-known companies in the sector: Contacta and Visiant. "
target: Vivocha
Vivocha provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.
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announced 5/17/2017 via BusinessWire

ServiceNow, will acquire Qlue

synopsis: ServiceNow, a cloud computing company, has agreed to acquire Qlue, an enterprise SaaS platform that allows leading brands to deliver a broad-reaching messaging-based customer engagement channel that is innovative, personalized and conversational.
buyer: ServiceNow (NYSE:NOW:$5,896.00)
ServiceNow enables service management for every department in the enterprise including IT, human resources, facilities, field service and more. They deliver a ‘lights-out, light-speed’ experience through their enterprise cloud – built to manage everything as a service. "
target: Qlue
Qlue is an enterprise SaaS platform that allows leading brands to deliver a broad-reaching messaging-based customer engagement channel that is innovative, personalized and conversational.
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announced 6/9/2014 via Company Press Release

Pegasystems, Inc., will acquire Firefly

synopsis: Pegasystems Inc., the software company powering the digital enterprise with Better Business Software, announced it has entered into a definitive agreement to acquire Profeatable Corporation, the provider of Firefly co-browsing technology, based in Philadelphia, Pennsylvania.
buyer: Pegasystems, Inc. (PEGA:$1,274.46)
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts. "
target: Firefly
Firefly is an online cobrowsing tool for large and small customer support and sales support teams. It allows customers to start cobrowsing from their phones or tablet devices. The company was founded in 2012 is based in Philadelphia, Pennsylvania.
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closed 9/17/2019 via BusinessWire

onQ merged with Jubi, Inc,

synopsis: onQ, a game-changing, digital communication and learning solution, has merged with Jubi, a change experience platform. The two companies have combined business operations to introduce a next-generation change experience platform that combines Jubi’s cloud-based employee engagement software with onQ’s employee listening solutions.
buyer: Jubi, Inc
Jubi is a next-generation cloud-based platform that engages employees in an ongoing process of progressive achievement. Jubi’s unique value proposition centers on the platform’s ability to drive validated behavioral and business outcomes, at large scale, for anybody of desired content. "
target: onQ
onQ is humanizing digital communications and learning, transforming static presentation media into dynamic, interactive experiences and engaging conversations. onQ's platform delivers actionable behavioral insights that facilitate improvements to content, communications, learning, and outcomes.
price ($mm)
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closed 5/22/2019 via BNC Analysis

Streem, inc., acquired Selerio

synopsis: Streem, a Portland-based company that aims to use augmented reality to help people and companies communicate better, has acquired Selerio, a start-up for context-aware interactions in AR. Their product solves the core AR challenges like occlusion, 3D semantic understanding.
buyer: Streem, inc.
Streem makes the world's expertise more accessible by their platform that surfaces insights and context to the remote expert. These insights help experts to communicate more efficiently and capture the data required to create a better customer experience and improve processes and products. "
target: Selerio
Selerio is a start-up for context-aware interactions in AR. Their product solves the core AR challenges like occlusion, 3D semantic understanding. Their mission is to provide the digital canvas for every object in the physical world.
price ($mm)
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closed 11/9/2022 via BNC Analysis

Terveystalo, acquired Ninchat

synopsis: Terveystalo has acquired Somia Reality Oy that produces chat and video connection solutions with Ninchat brand for e.g. remote healthcare services. Terveystalo has been cooperating with Ninchat since 2016. With the coronavirus pandemic, remote service solutions became a key for Terveystalo to provide healthcare services to its wide customer base.
buyer: Terveystalo (HLSE:TTALO:$1,249.35)
Terveystalo is the largest private health care service provider in Finland. Terveystalo is also a leading occupational health provider in the Nordic region. They offer a wide variety of primary health care, specialized care, and well-being services for corporate and private customers. "
target: Ninchat
Ninchat, developed by Somia Reality Oy, provides chat and video connection solutions. Companies can embed the customer care chat to their website, mobile site, applications and Facebook page.
price ($mm)
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closed 11/1/2022 via BNC Analysis

Daktela, acquired Coworkers.ai

synopsis: Daktela, a provider of cloud based contact centre solutions in the Czech Republic, has acquired a 51% stake in Coworkers.ai, a developer of intelligent chatbots and voicebots in the Czech Republic. Coworkers.ai offers conversational AI solutions that automate customer support, lead generation, HR, and back office processes.
buyer: Daktela
Daktela is a provider of cloud based contact centre solutions in the Czech Republic. Daktela provides a flexible and reliable solution that connects phone, email, SMS, chat and social media into one platform. They enable businesses to enhance and personalize their customer experiences. "
target: Coworkers.ai
Coworkers.ai is a developer of intelligent chatbots and voicebots in the Czech Republic. Coworkers.ai offers conversational AI solutions that automate routine communications. They provide solutions that automate customer support, lead generation, HR, and back office processes.
price ($mm)
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closed 9/27/2022 via GlobeNewswire

SendinBlue, acquired Yodel.io

synopsis: France-based Sendinblue, the leading all-in-one digital marketing platform for small to medium-sized businesses, has acquired Yodel.io, a cloud-based business phone solution. The acquisition highlights Sendinblue’s commitment to providing affordable and accessible end-to-end marketing and sales solutions for small and medium-sized businesses.
buyer: SendinBlue
Based in France, Sendinblue is the only all-in-one digital marketing platform that empowers businesses to build customer relationships through end to end digital marketing campaigns, transactional messaging, and marketing automation. "
target: Yodel.io
Yodel.io is the smart, cloud-based customer service phone system that joins teams as a receptionist, pre-qualifies inbound voice communications, and allows call management without switching tools by integrating into major SaaS platforms.
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closed 8/10/2022 via BNC Analysis

RD Station Inc., acquired Tallos

synopsis: RD Station, a provider of marketing software in Brazil, has acquired Tallos, a provider of customer service solutions in Brazil. Tallos offers software that simplify digital customer service. Their web-based solution allows users to integrate all their customer service channels into a single platform and provide 24/7 support with chatbots.
buyer: RD Station Inc.
RD Station is a Brazilian company that helps small and medium-sized businesses understand and take advantage of the benefits of digital marketing. RD Station offers a cloud-based software solution that allows companies to manage and automate their digital marketing activities. "
target: Tallos
Tallos is a provider of customer service solutions in Brazil. Tallos offers innovative software solutions that simplify digital customer service. Their web-based solution allows users to integrate all their customer service channels into a single platform and provide 24/7 support with chatbots.
price ($mm)
$1.29
rev ($mm)
EBITDA ($mm)
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closed 6/2/2022 via BusinessWire

GupShup, acquired OneDirect India

synopsis: Gupshup, a global leader in conversational engagement, announced the acquisition of OneDirect, the omnichannel, AI-enabled, customer service platform of choice for leading brands in India, South East Asia and the Middle East.
buyer: GupShup
Gupshup is the leading conversational engagement platform, powering over 6 billion messages per month. Across verticals, thousands of large and small businesses in emerging markets use Gupshup to build omni-channel conversational experiences across marketing, sales and support. "
target: OneDirect India
OneDirect is the omnichannel, AI-enabled, customer service platform of choice for leading brands in India, South East Asia and the Middle East. OneDirect’s platform enables businesses to manage all customer conversations across multiple channels - SMS, WhatsApp, Instagram, Voice, Email and more.
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announced 5/12/2022 via GlobeNewswire

Zoom, will acquire Solvvy

synopsis: Zoom Video Communications, Inc. will acquire Solvvy, a leading conversational AI and automation platform for customer support. Together, Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalize on new opportunities in contact center and customer support.
buyer: Zoom (ZM:$4,099.86)
Zoom helps businesses and organizations connect to others, share ideas, make plans, and build toward a future limited only by imagination. Its frictionless communications platform is the only one that started with video as its foundation, and Zoom has set the standard for innovation ever since. "
target: Solvvy
Solvvy is the leading Conversational AI platform for customer support. Solvvy enables fast, personalized resolutions for customers, improves agent productivity, and uncovers valuable insights that empower support leaders and their teams.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/10/2022 via BusinessWire

Dixa ApS, acquired Solvemate GmbH

synopsis: Danish customer support innovator Dixa has acquired analytics leader Miuros, and automation pioneer Solvemate. Based in Berlin, Solvemate's customer service platform lets brands create a painless customer experience with the power of AI to give instant, personal, reliable answers via any customer-facing channel.
buyer: Dixa ApS
Headquartered in Copenhagen, Dixa is a customer engagement platform that creates value for brands and customers in a conversational, friendly, and engaging way called Customer Friendship. "
target: Solvemate GmbH
Based in Germanny, Solvemate is a leader in customer service experience automation. Its customer service platform is powered by smart conversational AI that allows companies to create chatbot conversations so service teams can focus their expertise where it matters most.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/27/2022 via Company Press Release

Atlassian Pty Ltd., acquired Percept.AI

synopsis: Atlassian has acquired Percept.AI, an AI-powered virtual agent technology provider. They let customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
buyer: Atlassian Pty Ltd. (TEAM:$2,430.82)
Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 100,000 global customers, Atlassian is advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. "
target: Percept.AI
Percept is the no-code AI Chatbot that understands customers. It lets customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/16/2021 via Company Press Release

Zurich Financial Services Group, will acquire AlphaChat

synopsis: Zurich Insurance Group, a leading multi-line insurer, will acquire AlphaChat, a conversational AI platform in Estonia. AlphaChat makes customer service more efficient. Their platform allows users to quickly set up automated AI chatbots for customer support. They help businesses to increase resolution rates and reduce agent workloads.
buyer: Zurich Financial Services Group (SWX:ZURN:$71,344.00)
Switzerland-based Zurich Insurance Group is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. "
target: AlphaChat
AlphaChat is a conversational AI platform in Estonia. AlphaChat makes customer service more efficient and customers happy. Their platform allows users to quickly set up automated AI chatbots for customer support. They help businesses to increase resolution rates and reduce agent workloads.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/17/2021 via Company Press Release

CleverTap, acquired PatchUS

synopsis: CleverTap, the world’s leading user engagement and retention cloud, has completed the acquisition of Patch, a unique technology that enables businesses to brand and embed communication channels — including in-app voice, chat, and push notifications — directly into consumer apps.
buyer: CleverTap
CleverTap is a modern, integrated, retention cloud that empowers digital consumer brands to increase customer retention and lifetime value. For brands that understand and value user retention, CleverTap drives context and individualization with the help of a unified and deep data layer. "
target: PatchUS
Patch is a unique technology that enables businesses to brand and embed communication channels — including in-app voice, chat, and push notifications — directly into consumer apps. Patch is designed to provide seamless, contextual, and secure communications between companies and consumers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/11/2021 via Company Press Release

Exotel Techcom Pvt. Ltd., acquired Cogno AI

synopsis: Exotel, one of India’s largest cloud telephony companies, has acquired Cogno AI, a conversational AI company in India. Cogno AI enables businesses to set up world class customer experiences at scale. Their cloud-based platform allows agents to connect with customers across all digital touchpoints and features AI chatbots for common support queries.
buyer: Exotel Techcom Pvt. Ltd.
Exotel is one of India’s largest cloud telephony companies. Their aim is to help businesses, both large and small, manage their business phone system via a virtual phone system. Exotel’s cloud telephony eliminates the need to invest in any hardware or maintenance. "
target: Cogno AI
Cogno AI is a conversational AI company in India. Cogno AI enables businesses to set up world class customer experiences rapidly at scale. Their cloud-based platform allows live agents to connect with customers across all digital touchpoints and features AI chatbots for common support queries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/21/2021 via PR Newswire

LivePerson, Inc., acquired E-bot7

synopsis: LivePerson, Inc., a global leader in conversational AI, has acquired e-bot7, a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
buyer: LivePerson, Inc. (LPSN:$424.43)
LivePerson is a global leader in conversational AI. LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Their AI-powered conversational cloud makes it easy for consumers to ask questions and make purchases in the messaging channels they use every day. "
target: E-bot7
e-bot7 is a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/15/2021 via BNC Analysis

LeadDesk Oy, acquired GetJenny

synopsis: LeadDesk, a European SaaS contact centre software vendor, has acquired GetJenny Ltd, a Finnish company specialized in automating customer service with AI. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
buyer: LeadDesk Oy (HLSE:LEADD:$16.30)
LeadDesk is a Finnish software company operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for high volume sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics. "
target: GetJenny
GetJenny is a Finnish company specialized in automating customer service with artificial intelligence. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
price ($mm)
$7.00
rev ($mm)
$2
EBITDA ($mm)
$0
EV / rev
4.2x
EV / EBITDA
21.1x
closed 5/20/2021 via PR Newswire

TeamSupport, acquired SnapEngage, LLC

synopsis: TeamSupport, a B2B customer support and success software company, has acquired SnapEngage, a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads and lower cost per interaction.
buyer: TeamSupport
TeamSupport is an award-winning customer support software company purpose built for B2B software and technology companies. TeamSupport provides a comprehensive suite of post-sale customer support and customer success solutions that enable teams to work together to solve customer issues. "
target: SnapEngage, LLC
SnapEngage is a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads, increase CSAT/NPS and lower cost per interaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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DecisionPoint Systems, Inc.
DecisionPoint Systems, Inc.
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LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
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Zenvia Mobile e Serviços Digitais S.A.
Zenvia Mobile e Serviços Digitais S.A.
ZENVIA is a customer experience communications platform in Brazil. ZENVIA empowers companies to transform their existing customer communications from physical and impersonal interactions into highly scalable, digital first and hyper contextualized experiences across the customer journey.
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Ticker: WSE:ITL
 
 
 
 
 
 
 
 
InteliWISE
InteliWISE utilizes language recognition and interactive video technology to optimize online customer service experiences. They are enabling the digital transformation of the Customer Engagement and Service, by providing the intelligent, AI – powered, industry – leading cloud-based services.
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$0.42
EBITDA ($mm)
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Vercom S.A.
Vercom S.A.
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EBIT ($mm)
Net Income ($mm)
Employees
0
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Ticker: OTCPK:TLNU
 
 
 
 
 
 
 
 
Telecorp Inc.
Telecorp Inc.
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EBITDA ($mm)
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Net Income ($mm)
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Fastly
Fastly
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create digital experiences quickly, securely, and reliably by processing, serving, and securing its customers’ applications as close to their end-users as possible.
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EBITDA ($mm)
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EBIT ($mm)
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Net Income ($mm)
Employees
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Tanla Mobile
Tanla Mobile
Tanla is one of the largest cloud communication providers in the world. Tanla provides cloud solutions for messaging, voice, and IoT. Their solutions handle over 200 billion business communications annually. Tanla adopts cutting-edge technologies to meet the needs of a diverse clientele.
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EBIT ($mm)
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Net Income ($mm)
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Crexendo, Inc.
Crexendo, Inc.
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EBITDA ($mm)
($0.55)
EBIT ($mm)
($1.65)
Net Income ($mm)
Employees
121
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PCA Corporation
PCA Corporation
PCA Corporation develops and sells computer software in Japan. It offers PCA Cloud, a cloud-based service that allows users to access data centers over the Internet and use software that has been installed on rented servers and PCA Dream21, an integrated ERP software package.
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2018
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$95.78
EBITDA ($mm)
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EBIT ($mm)
$5.79
Net Income ($mm)
$6.05
Employees
471
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Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
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$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
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Ticker:
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises of helpLine (Service Management), anafee (Financial Management), Careware (Field and Customer Service Management), and SABIO (Knowledge Management).
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$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
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Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
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$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
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Ticker: AKAM
 
 
 
 
 
 
 
 
Akamai Technologies
Akamai Technologies
Akamai, the leader in Content Delivery Network services, makes the Internet fast, reliable and secure for its customers. Their advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize experiences for any device, anywhere.
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2021
rev ($mm)
$3,461.22
EBITDA ($mm)
$1,161.17
EBIT ($mm)
$807.20
Net Income ($mm)
$651.64
Employees
8368
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Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
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Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
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