Like ProKarma Inc.

closed 12/27/2021 via GlobeNewswire

Concentrix Corporation, acquired ProKarma Inc.

synopsis: Concentrix Corporation, a leading global provider of customer experience (CX) services and technologies, has completed its acquisition of PK, a leading global CX design engineering company.
buyer: Concentrix Corporation (:$5,587.02)
Concentrix Corporation is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. "
target parent: Carlyle Group
target: ProKarma Inc.
PK is the experience engineering firm. Together with the world's most customer-obsessed companies, PK combines great design and strong tech to build pioneering experiences that accelerate outcomes for customers, partners and employees.
price ($mm)
$1,575
rev ($mm)
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announced 6/15/2022 via Company Press Release

Know IT AB, will acquire Miracle A/S

synopsis: Knowit AB, a Nordic consultancy firm that supports companies and organizations in their digital transformation, will acquire Miracle, an IT house in Denmark focused on providing fast, secure and cost-effective solutions to their customers. They offer services for design, development, integration and operation.
buyer: Know IT AB (OM:KNOW:$588.48)
Knowit is a Nordic consultancy firm that supports companies and organizations in their digital transformation. Knowit works with their clients and partners to develop innovative and sustainable digital solutions that drive business value. "
target: Miracle A/S
Miracle is an IT house focused on providing fast, secure and cost-effective solutions to their customers. Their services include design, development, integration and operation - either in the customers' existing environment, in the cloud or on mobile platforms. They are based in Denmark.
price ($mm)
$21*
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announced 5/25/2022 via GlobeNewswire

Nortal AS, will acquire Skelia

synopsis: Multinational strategic change and technology company Nortal announced it is acquiring Skelia, an international leader in building cross-border IT and engineering organizations and affiliate companies in Eastern Europe.
buyer: Nortal AS
Nortal is an international high-end software development solutions provider in public and private sector. Their success is built on long-lasting relationships and delivering the best quality mission-critical solutions to their clients in selected industries across Europe, Middle East and Africa. "
target: Skelia
Skelia is an international leader in building cross-border IT and engineering organizations and affiliate companies in Eastern-Europe. Skelia was founded in 2008 and currently employs more than 350 people, mainly in Ukraine and Poland.
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closed 4/19/2022 via BusinessWire

Coretelligent, acquired Chateaux Software

synopsis: Coretelligent, a leading provider of comprehensive managed and co-managed white glove IT support, cybersecurity and cloud services, has acquired Chateaux, a leading provider of technology services and solutions, helping mid-market and enterprise-level organizations drive informed strategic decisions with real-time operational impact.
buyer parent: Norwest Equity Partners
buyer: Coretelligent
Coretelligent is a leading provider of comprehensive managed IT, security, and unified cloud management services, enabling organizations to seamlessly power and successfully grow their businesses. "
target: Chateaux Software
Chateaux is a leading provider of technology services and solutions, helping mid-market and enterprise-level organizations drive informed strategic decisions with real-time operational impact.
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closed 4/14/2022 via PR Newswire

Renovus Capital, acquired Profitoptics

synopsis: Renovus Capital Partners, a Philadelphia-area based investment firm, has acquired ProfitOptics. Founded in 2008, ProfitOptics is a digital transformation company that leverages its proprietary software and custom product development capabilities to automate clients' manual workflows and help them achieve their business and profit targets.
buyer: Renovus Capital
Renovus Capital Partners is a private equity firm specializing in the Knowledge and Talent industries. The firm's current portfolio includes over 20 U.S.-based businesses specializing in educational technology, higher education, corporate training, healthcare services, and technology services. "
target: Profitoptics
ProfitOptics is a technology services company that uses proprietary software to deliver customized solutions to its global clients. The company's offerings include data and analytics, profit optimization, and enterprise application development and are supported by its on-shore and off-shore team.
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closed 3/30/2022 via BNC Analysis

NCS Pte Ltd, acquired Arq Group Limited

synopsis: NCS has announced the acquisition of ARQ Group, as the Singaporean company, which is a Singtel subsidiary, continues its expansion into Australia. ARQ Group, formerly Melbourne IT, is Proudly Australian owned with a 25-year heritage of digital transformation. It is one of the largest fast-growing digital services providers in Australia.
buyer parent: Temasek Holdings
buyer: NCS Pte Ltd (S33:$0.00)
NCS is the #1 market leader in IT services in Singapore and Southeast Asia. They advance communities by partnering with governments and enterprises to harness technology. "
target parent: Quadrant Private Equity
target: Arq Group Limited (ASX: MLB:$134.30)
ARQ Group is Proudly Australian owned with a 25-year heritage of digital transformation. As one of the largest fast-growing digital services providers in Australia, ARQ has a strong client coverage and serves half of ASX’s top 20 companies across diverse sectors.
price ($mm)
$215
rev ($mm)
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closed 3/16/2022 via PR Newswire

TMC Group, acquired IoTH

synopsis: High-tech consultancy company TMC is acquiring IoTH, an independent Romanian consulting company founded by industry professionals in 2016. They specialize in IT consulting, mechanical engineering, telecommunication, and outsourcing.
buyer: TMC Group
TMC is a high-tech consultancy company with 22 offices in twelve different countries and more than 1800 employees worldwide. TMC engineers provide research, development and high-tech services; from physics and software to nanotechnology and data science. "
target: IoTH
IoTH is an independent Romanian consulting company founded by industry professionals in 2016. They specialize in IT consulting, mechanical engineering, telecommunication, and outsourcing.
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closed 3/16/2022 via BNC Analysis

WestBridge Fund Managers Limited, acquired Smart Capital Technology

synopsis: WestBridge is backing a management buyout of Smart Capital Technology, an innovative IT services organization. SCT’s flagship Inventory-as-a-Service (IaaS) solution offers technology infrastructure support on a global basis through a comprehensive IT engineering capability and operational network.
buyer: WestBridge Fund Managers Limited
WestBridge is a private equity firm that invests between £10m and £25m in established, profitable and ambitious UK SMEs with enterprise values of up to £50m. They back experienced management teams with defined growth plans that operate in niche market sectors. "
target: Smart Capital Technology
Smart Capital Technology (SCT) is an innovative IT services organization. SCT’s flagship Inventory-as-a-Service (IaaS) solution offers technology infrastructure support on a global basis through a comprehensive IT engineering capability and operational network.
price ($mm)
$22
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announced 3/16/2022 via Company Press Release

KPMG Australia, will acquire Rubicon Red

synopsis: KPMG Australia has signed an agreement to acquire the business of Brisbane-headquartered enterprise software integration and automation specialist, Rubicon Red. They offer services spanning the entire development lifecycle including Advisory and Implementation Services, Managed Services and Solution-as-a-Service.
buyer parent: KPMG International
buyer: KPMG Australia
Based in Australia, KPMG is a global network of professional firms providing Audit, Tax and Advisory services across a wide range of industries, Government and not for profit sectors. KPMG has a full range of services tailored to meet the needs of midsized, fast growing and family owned businesses. "
target: Rubicon Red
Rubicon Red is a boutique consulting provider, specializing in APIs and Integration, Intelligent Automation and Data Engineering. They offer services spanning the entire development lifecycle including Advisory and Implementation Services, Managed Services and Solution-as-a-Service.
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announced 3/7/2022 via BNC Analysis

NCS Pte Ltd, will acquire Dialog Pty Ltd.

synopsis: NCS, a subsidiary of Singapore Telecommunications Limited, entered into a sale and purchase agreement with Australia’s largest private IT services firm, The Dialog Group. Dialog is one of Australia's leading technology services organisations trading nationally from offices in Brisbane, Sydney, Canberra, Melbourne, Adelaide, Perth and Darwin.
buyer parent: Temasek Holdings
buyer: NCS Pte Ltd (S33:$0.00)
NCS is the #1 market leader in IT services in Singapore and Southeast Asia. They advance communities by partnering with governments and enterprises to harness technology. "
target: Dialog Pty Ltd.
Dialog Information Technology is one of Australia's leading technology services organisations trading nationally from offices in Brisbane, Sydney, Canberra, Melbourne, Adelaide, Perth and Darwin. Established in 1979, Dialog employs over 1,200 information technology specialists.
price ($mm)
$239
rev ($mm)
$130
EBITDA ($mm)
$17
EV / rev
1.8x
EV / EBITDA
14.2x
closed 4/13/2022 via BusinessWire

Apexon merged with InfoStretch Corporation,

synopsis: Apexon, a digital technology services and platform solutions company, and Infostretch Corporation, a pure-play digital engineering services firm, announced that they have completed their merger.
buyer parent: Goldman Sachs & Co.
buyer: InfoStretch Corporation
Infostretch is a pure-play digital engineering services firm focused on helping companies accelerate their digital initiatives from strategy and planning through execution. "
target: Apexon
Technosoft Corporation, doing business as Apexon, is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight.
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closed 2/8/2022 via BNC Analysis

Aman Group, acquired HCCM Consulting

synopsis: The Israeli group Aman has bought Portuguese HCCM Consulting. HCCM Consulting, operating from Lisbon, is a Portugese information systems consulting company, created in 2017 as the result of a merger between two local consulting firms with 25 years of experience.
buyer: Aman Group
Based in Israel, Aman Group is a leading IT company, providing a broad range of services and solutions in Digital, Cyber security, Data, Software Dev, Knowledge Management Blockchain and more -technology and operations, combining unmatched experience and specialized skills. "
target: HCCM Consulting
HCCM Consulting, operating from Lisbon, is a Portugese information systems consulting company, created in 2017 as the result of a merger between two local consulting firms with 25 years of experience. The company specializes in the implementation of core solutions for large organization.
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closed 2/7/2022 via BNC Analysis

FirstMeridian Business Services Pvt. Ltd., acquired Rlabs Enterprise Services Limited

synopsis: FirstMeridian Business Services Pvt Ltd, a human resource (HR) investment platform backed by private equity firm Samara Capital, Goldman Sachs and Janchor Partners, has bought India-based RLabs Enterprise Services Ltd, an IT (information technology) staffing and consulting firm.
buyer: FirstMeridian Business Services Pvt. Ltd.
FirstMeridian is a human resource (HR) investment platform backed by private equity firm Samara Capital, Goldman Sachs and Janchor Partners. Headquartered in Bangalore, FirstMeridian has the objective to build a premier HR platform that offers end-to-end Human Resources solutions. "
target: Rlabs Enterprise Services Limited
RLabs is an IT staffing and consulting firm with over 1,200 technology professionals deployed across its clientele in over 40 locations in India. RLabs is a value driven and professionally managed firm providing best in class staff augmentation, IT consulting and managed services solutions.
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closed 2/2/2022 via PR Newswire

DecisionPoint Systems, Inc., acquired Advanced Mobile Group

synopsis: DecisionPoint Systems, Inc. announced the acquisition of Advanced Mobile Group, a leading provider of Mobile Workforce Solutions in North America serving organizations that require mobile computing, barcode scanning, voice directed picking, RFID solutions, label printing and media, wireless networking, and workforce automation.
buyer: DecisionPoint Systems, Inc. (OTCPK:DPSI:$67.76)
DecisionPoint is a leading provider and integrator of enterprise mobility and wireless applications solutions that delivers improved productivity and operational advantages to its clients by helping them move their business decision points closer to their customers. "
target: Advanced Mobile Group
Advanced Mobile Group is a leading provider of Mobile Workforce Solutions in North America serving organizations that require mobile computing, barcode scanning, voice directed picking, RFID solutions, label printing and media, wireless networking, and workforce automation.
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closed 1/27/2022 via GlobeNewswire

Halborn, acquired Abyss Consulting

synopsis: Halborn, an elite blockchain cybersecurity firm advising clients such as Terra, Avalanche and THORChain, has announced the acquisition of Abyss Consulting, a Web3 automation and rapid prototyping dev shop.
buyer: Halborn
Halborn is an elite blockchain cybersecurity firm founded in 2019. They provide end-to-end cybersecurity services, from advanced penetration testing to performing security audits of Layer 1 blockchain protocols including Solana, Cosmos and Substrate. "
target: Abyss Consulting
Abyss Consulting is a Web3 automation and rapid prototyping dev shop. They also offer CTO as a service and advisory.
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closed 1/14/2022 via BNC Analysis

FormPipe Software AB, acquired Alkemit

synopsis: Formpipe, a Swedish software company in the field of Enterprise Content Management, has acquired Alkemit AB, a leading IT company in Sweden with a focus on software development, system support and system management. Alkemit provides IT support and management, and offshore outsourcing services to clients all over the world.
buyer: FormPipe Software AB (OM:FPIP:$49.81)
FormPipe Software AB is a Swedish software company in the field of Enterprise Content Management (ECM). They develop ECM products for structuring information and supply them to major companies, authorities and organisations. "
target: Alkemit
Alkemit is a leading IT company in Sweden with a focus on software development, system support and system management. Alkemit helps businesses to solve their problems with modern technology. They provide IT support and management, and offshore outsourcing services to clients all over the world.
price ($mm)
$3.64
rev ($mm)
$3
EBITDA ($mm)
EV / rev
1.3x
EV / EBITDA
closed 1/6/2022 via Company Press Release

Octo Consulting Group, acquired B3 Group

synopsis: Octo, the premier pure-play IT modernization provider for the Federal Government, has acquired B3 Group, Inc. (B3), a provider of enterprise-level application modernization leveraging low-code/no-code software and platforms such as Salesforce, Microsoft Power Platform, Pega, and ServiceNow.
buyer parent: Arlington Capital Partners
buyer: Octo Consulting Group
Octo is a technology firm dedicated to solving the Federal Government’s most complex challenges, enabling agencies to jump the technology curve. Octo creates lasting change through best practices that help agencies implement and integrate at-scale next-generation technology and innovation. "
target: B3 Group
B3 is an IT transformation firm specializing in digital services and technology solutions that impact the lives of veterans. B3 manages large-scale digital transformation platforms and provides services facilitated through its technology partnerships.
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closed 1/4/2022 via GlobeNewswire

Volaris Group Inc., acquired Adapt IT Holdings Limited

synopsis: Volaris Group announced that it has completed the acquisition of Adapt IT. Based in South Africa, Adapt IT provides a variety of specialized turnkey IT solutions and services to the Education, Financial Services and Mining & Manufacturing sectors.
buyer parent: Constellation Software, Inc.
buyer: Volaris Group Inc.
Headquartered in Canada, Volaris acquires, strengthens and grows vertical market technology companies. As an Operating Group of Constellation Software Inc., Volaris is all about strengthening businesses within the markets they compete and enabling them to grow. "
target: Adapt IT Holdings Limited (JSE:ADI:$94.00)
Based in South Africa, Adapt IT provides a variety of specialized turnkey IT solutions and services to the Education, Financial Services and Mining & Manufacturing sectors. Its services and solutions span the IT life-cycle from consulting and application design through to delivery and support.
price ($mm)[EV]
$38 [$66]
rev ($mm)
$94
EBITDA ($mm)
$17
EV / rev
0.7x
EV / EBITDA
4.0x
closed 12/31/2021 via BusinessWire

Variant Equity, acquired CompuCom Systems, Incorporated

synopsis: CompuCom has announced its sale to an affiliate of Variant Equity Advisors, a Los Angeles based equity firm specializing in corporate divestitures. CompuCom is a leading provider of end-to-end managed workplace services, infrastructure modernization and digital consulting to enable the digital workplace for enterprise and mid-market organizations.
buyer: Variant Equity
Founded in 2017, Variant Equity Advisors is a Los Angeles based private equity firm that makes control investments in corporate divestiture and similarly operationally intensive transactions across a wide range of industries including transportation and logistics, technology and business services. "
target parent: Office Depot
target: CompuCom Systems, Incorporated
CompuCom is a leading provider of end-to-end managed workplace services, infrastructure modernization and digital consulting to enable the digital workplace for enterprise and mid-market organizations.
price ($mm)
$305
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closed 12/29/2021 via Company Press Release

MajorKey Technologies, acquired Valence Group Inc.

synopsis: Acacia Group company MajorKey Technologies has acquired the Valence Group to boost MajorKey's strategic consulting firepower and expands its ability to work with authority across the tech stack. Valence is a digital transformation solution provider focused on helping enterprise customers worldwide understand and apply next-generation technologies
buyer parent: The Acacia Group
buyer: MajorKey Technologies
MajorKey Technologies brings together over 420 technical, sales and delivery specialists focused on helping public and private sector clients unlock the benefits of cloud-enabled digital transformation. MajorKey is backed by The Acacia Group, a team of specialist technology investors. "
target: Valence Group Inc.
Valence is a digital transformation solution provider focused on helping enterprise customers worldwide understand and apply next-generation technologies in a smart and innovative way to advance their business goals.
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closed 12/27/2021 via GlobeNewswire

Concentrix Corporation, acquired ProKarma Inc.

synopsis: Concentrix Corporation, a leading global provider of customer experience (CX) services and technologies, has completed its acquisition of PK, a leading global CX design engineering company.
buyer: Concentrix Corporation (:$5,587.02)
Concentrix Corporation is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. "
target parent: Carlyle Group
target: ProKarma Inc.
PK is the experience engineering firm. Together with the world's most customer-obsessed companies, PK combines great design and strong tech to build pioneering experiences that accelerate outcomes for customers, partners and employees.
price ($mm)
$1,575
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closed 10/30/2020 via PR Newswire

ProKarma Inc., acquired Nuvem Consulting, Inc.

synopsis: PK, a global experience engineering firm, has acquired Nuvem Consulting, a leading cloud consultancy specializing in the Salesforce platform. The acquisition supports our vision and strategy to deliver the most complete Salesforce capabilities and accelerate digital transformation for enterprises.
buyer parent: Carlyle Group
buyer: ProKarma Inc.
PK is the experience engineering firm. Together with the world's most customer-obsessed companies, PK combines great design and strong tech to build pioneering experiences that accelerate outcomes for customers, partners and employees. "
target parent: AppShark
target: Nuvem Consulting, Inc.
Nuvem Consulting is a leading business technology consulting firm specializing in the Salesforce platform. They offer a variety of services and packages from general consulting to system implementation, custom development, and ongoing support.
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closed 11/27/2019 via Company Press Release

ProKarma Inc., acquired Yotabites Consulting LLC

synopsis: ProKarma, the experience engineering firm, has acquired Yotabites, a boutique big data consultancy. Yotabites is a trusted advisor for building specialized solutions that help clients fully maximize the use of information across digital, analog, historical, cloud, and on-premise data sources.
buyer parent: Carlyle Group
buyer: ProKarma Inc.
ProKarma (PK) is an experience engineering firm. Together with the world’s most customer-obsessed companies, PK combines great design and strong tech to build pioneering experiences that accelerate outcomes for customers, partners, and employees. "
target: Yotabites Consulting LLC
Yotabites helps companies discover and integrate new big data sources and unlock business value from big data. The company specializes in building and managing scalable big data platforms as well as developing big data products and solutions.
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closed 8/5/2019 via PR Newswire

ProKarma Inc., acquired Connective DX

synopsis: ProKarma,a global digital services company that helps organizations build the vision and the tools to run the future, announced the strategic acquisition of Connective DX, a digital experience agency focused on helping organizations embrace the power of digital, align around the customer, and take control of their digital future.
buyer parent: Carlyle Group
buyer: ProKarma Inc.
ProKarma is a global digital services company that helps organizations build the vision and the tools to run the future. With expertise in strategy, technology and operations, ProKarma delivers design-engineered solutions that escalate growth for the world's largest companies. "
target: Connective DX
Connective DX is a digital experience agency focused on helping organizations embrace the power of digital, align around the customer, and take control of their digital future. The agency serves clients globally with services that span digital experience strategy, experience design and technology.
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closed 6/26/2019 via PR Newswire

ProKarma Inc., acquired Vanick Digital

synopsis: ProKarma, a global digital services company, has acquired the Vanick Group, a multi-faceted digital transformation business. Vanick Group is known for API strategy and services driving digital transformation and business growth. Its Fifty Seven Pounds and Totus brands are leaders in Martech stack integration & Multi-Channel marketing communication.
buyer parent: Carlyle Group
buyer: ProKarma Inc.
ProKarma is a global digital services company that helps organizations build the vision and the tools to run the future. With expertise in strategy, technology and operations, ProKarma delivers design-engineered solutions that escalate growth for the world's largest companies. "
target: Vanick Digital
Vanick Digital provides expertise in API strategy, custom development, multi-channel marketing communication, and Martech stack integration services. Its Fifty Seven Pounds and Totus brands are leaders in Martech stack integration & Multi-Channel marketing communication respectively.
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closed 5/15/2019 via PR Newswire

ProKarma Inc., acquired Gamma Partners, LLC

synopsis: ProKarma, a global digital services company that delivers design-engineered strategy, technology and operations solutions, has acquired Gamma Partners, a leading digital marketing agency. Gamma Partners provides integrated digital services with an emphasis in marketing, e-commerce, analytics, and mobile development for Fortune 500 companies.
buyer parent: Carlyle Group
buyer: ProKarma Inc.
ProKarma is a global digital services company that helps organizations build the vision and the tools to run the future. With expertise in strategy, technology and operations, ProKarma delivers design-engineered solutions that escalate growth for the world's largest companies. "
target: Gamma Partners, LLC
Gamma Partners is an independent, fully-integrated digital agency that drives top-line growth with marketing and technology strategy, design, and execution. Deep knowledge of clients' businesses ensures a holistic approach to solution design and development and meaningful, measurable results.
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announced 4/17/2018 via BusinessWire

Lenati will be merged with ProKarma Inc.,

synopsis: Lenati, LLC, a leading independent marketing and sales strategy consultancy, is to merge with ProKarma Inc., a global IT solutions company and a portfolio company of The Carlyle Group. Lenati is the premier consultancy helping companies develop innovative and disruptive customer experiences.
buyer parent: Carlyle Group
buyer: ProKarma Inc.
ProKarma is an IT solutions company focused on helping businesses re-engineer themselves through powerful digital platforms, customer engagement, and emerging technologies. "
target: Lenati
Lenati, LLC is a leading independent marketing and sales strategy consultancy. Headquartered in Seattle, Lenati is the premier consultancy helping companies develop innovative and disruptive customer experiences.
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closed 4/8/2018 via PR Web

ProKarma Inc., acquired PluralSoft Inc.

synopsis: ProKarma, a global IT solutions company, has acquired PluralSoft, an award-winning healthcare data analytics company. PluralSoft's CareQuotient solution is a Data Management and Analytics platform that furnishes Providers and Payers quick insights into key performance data about the business and health profile of their patient/member population.
buyer: ProKarma Inc.
ProKarma is an enterprise IT solutions company that specializes in full-scale implementation and delivery capabilities. ProKarma drives innovations around today's burgeoning technologies, while harnessing the latest solutions across multiple platforms, including SAP, Microsoft and Oracle. "
target: PluralSoft Inc.
PluralSoft is an award-winning healthcare data analytics company. Their CareQuotient solution is a Data Management and Analytics platform that furnishes Providers and Payers quick insights into key performance data about the business and health profile of their patient/member population.
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closed 4/4/2014 via Market Wire

ProKarma Inc., acquired Mantis Technology Group

synopsis: ProKarma, a global IT solutions company, announced its acquisition of Mantis Technology Group, a leading software solutions provider based in Seattle, Washington. Mantis provides technology solutions, custom software design and development to Fortune 2000 companies.
buyer: ProKarma Inc.
ProKarma delivers integrated technology and business process outsourcing solutions for over 150 global leaders in a range of industries and markets. ProKarma was selected as a Global Services 100 Provider for 2012 and 2013 and ranked as the fastest-growing IT services company in America by Inc. 500."
target: Mantis Technology Group
Mantis delivers technology solutions, custom software develop and design services. Companies from a broad range of industries have turned to Mantis for delivery of SAP, Java, SQL, Business Intelligence, Social Media and Cloud-based solutions with significant cost savings and impressive results.
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announced 5/17/2010 via PR Newswire

abc Consulting will be merged with ProKarma Inc.,

synopsis: ProKarma, a leading IT solutions provider, announced a definitive merger agreement with abc Consulting, one of the premier SAP service providers in Latin America. ProKarma will hold a majority stake in Buenos Aires-based abc Consulting.
buyer: ProKarma Inc.
ProKarma is a full-range IT solutions provider offering innovative and cost-effective services including custom enterprise software solutions, mobile solutions, eMarketing, cloud computing, software factories, testing and validation. "
target: abc Consulting
abc Consulting offers a complete range of products and services covering the full lifecycle of SAP solutions. Their SAP portfolio includes SAP Software Licenses (VAR), Cross-Industry ERP implementations and rollouts, upgrades, migrations, CRM, SCM, SRM, ABAP and JAVA development, to name a few.
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announced 5/9/2022 via GlobeNewswire

Concentrix Corporation, will acquire ServiceSource International, Inc.

synopsis: Concentrix Corporation, a global provider of customer experience (CX) solutions and technologies, will acquire ServiceSource International, Inc., a global market leader in B2B digital sales. The acquisition of ServiceSource will complement Concentrix’ offerings in a high-value, growing sector of the business, servicing strong pent-up client demand.
buyer: Concentrix Corporation (:$5,587.02)
Concentrix Corporation, is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. "
target: ServiceSource International, Inc. (SREV:$195.70)
ServiceSource International is a global outsourced go-to-market services provider that accelerates B2B digital sales and customer success transformation. Its data-powered insights and proven methodologies scale and reimagine customer journey experiences (CJX) into profitable business outcomes.
price ($mm)
$131
rev ($mm)
$196
EBITDA ($mm)
$0
EV / rev
0.7x
EV / EBITDA
1007.7x
closed 12/27/2021 via GlobeNewswire

Concentrix Corporation, acquired ProKarma Inc.

synopsis: Concentrix Corporation, a leading global provider of customer experience (CX) services and technologies, has completed its acquisition of PK, a leading global CX design engineering company.
buyer: Concentrix Corporation (:$5,587.02)
Concentrix Corporation is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. "
target parent: Carlyle Group
target: ProKarma Inc.
PK is the experience engineering firm. Together with the world's most customer-obsessed companies, PK combines great design and strong tech to build pioneering experiences that accelerate outcomes for customers, partners and employees.
price ($mm)
$1,575
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closed 7/14/2021 via GlobeNewswire

Lumine Group, purchased Mobile Network Solutions Business from Concentrix Corporation

synopsis: Lumine Group, a division of Volaris Group focused in the communications and media vertical, has acquired the mobile network solutions business from Concentrix. The business includes software capabilities in the areas of Call Completion, Messaging and Online Charging for communications services providers worldwide.
buyer parent: Constellation Software, Inc.
buyer: Lumine Group
Lumine Group, based in Canada, is one of the world’s largest communications and media software portfolios. Lumine offers communications and media software companies the ability to grow, retain independence, and focus on the needs of its customers and employees, with the financial backing of Volaris."
seller: Concentrix Corporation (:$5,587.02)
The mobile network solutions business of Concentrix includes software capabilities in the areas of Call Completion, Messaging and Online Charging for communications services providers worldwide. Concentrix is a leading technology-enabled global business services company.
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announced 5/17/2021 via GlobeNewswire

ABRY Partners, LLC, Hoplon Capital, will purchase Concentrix Insurance Solutions from Concentrix Corporation

synopsis: Concentrix Corporation, a leading global provider of customer experience solutions and technology, is to sell its insurance third-party administration operations and software platform, Concentrix Insurance Solutions, to Abry Partners and Hoplon Capital.
buyer: Hoplon Capital
buyer: ABRY Partners, LLC
Abry is one of the most experienced and successful sector-focused private equity investment firms in North America. Since its founding in 1989, the firm has completed over $82 billion of leveraged transactions and other private equity or preferred equity placements. "
seller: Concentrix Corporation (:$5,587.02)
Concentrix Insurance Solutions is an insurance third-party administration operations and software platform. They provide CX-focused software and services for leading insurers seeking capabilities and agility.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/31/2017 via PR Newswire

Concentrix Corporation, acquired Tigerspike

synopsis: Concentrix Corporation, a leading business services company, has acquired Tigerspike, a global digital products company specializing in strategy, experience design, development and systems integration. They deliver business value, creating products that are differentiated by the experience, the technology and the data derived from both.
buyer parent: SYNNEX Corporation
buyer: Concentrix Corporation (:$5,587.02)
A wholly owned subsidiary of SYNNEX Corporation, Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. "
target: Tigerspike
Tigerspike is a global digital products company specializing in strategy, experience design, development and systems integration. They deliver business value, creating products that are differentiated by the experience, the technology and the data derived from both.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/18/2010 via BusinessWire

Concentrix Corporation, acquired Aspire Technology Limited

synopsis: Concentrix Corporation, SYNNEX Corporation’s Business Process Outsourcing segment, announced it has acquired a premier renewal platform company, Aspire Technology Limited. Aspire services IT vendors, distributors and resellers primarily in Europe driving renewal services through its proprietary RenewalsManager SaaS platform.
buyer parent: SYNNEX Information Technologies
buyer: Concentrix Corporation (:$5,587.02)
Concentrix Corporation is the global business outsourcing division of SYNNEX Corporation with award-winning expertise in providing clients with services and support to enhance their customer relationships. "
target: Aspire Technology Limited
Aspire’s cloud-based RenewalsManager™ solution helps global technology organizations grow maintenance, support and subscription revenues rapidly and cost effectively. Combining expert knowledge, best in class data management and insightful analytics, Aspire delivers fast and flexible solutions.
price ($mm)
$13
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/18/2010 via BusinessWire

Concentrix Corporation, acquired Encover Inc.

synopsis: Concentrix Corporation, SYNNEX Corporation’s Business Process Outsourcing segment, announced it has acquired Encover, which provides automated services enabling IT vendors to manage renewals through their enterprise ChESS platform and providing professional services to increase warranty and license renewal rates.
buyer parent: SYNNEX Information Technologies, Inc.
buyer: Concentrix Corporation (:$5,587.02)
Concentrix Corporation is the global business outsourcing division of SYNNEX Corporation with award-winning expertise in providing clients with services and support to enhance their customer relationships. "
target: Encover Inc.
Encover's software platform manages over $4 billion of service contracts and processes millions of transactions annually for customers today in 10 languages and multiple currencies.
price ($mm)
$17
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/11/2006 via

BSA Sales, LLC, acquired Concentrix Corporation

synopsis: SYNNEX Corporation, a global IT supply chain services company, announced that its wholly owned subsidiary, BSA Sales, LLC has signed a definitive agreement to acquire Concentrix Corporation. Concentrix Corporation is an integrated marketing company that provides call center, database analysis, and print on demand services to customers.
buyer parent: SYNNEX Information Technologies, Inc.
buyer: BSA Sales, LLC
BSA provides both the sales direction and momentum you need to move ahead of your competitors and take advantage of opportunities in the market place. Leader in integrated 1:1 sales and marketing campaigns, BSA offers flexible solutions that increase revenue and market share. "
target: Concentrix Corporation (:$5,587.02)
Concentrix is a marketing services company providing multi-channel demand generation and renewal marketing solutions that maximize the economic value of our clients’ customer relationships.
price ($mm)
rev ($mm)
$15
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 8/26/2020 via BNC Analysis

Primary Hosting, acquired Mobile Agent Now

synopsis: Primary Hosting, a cloud brokerage platform, has acquired Mobile Agent Now, a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
buyer: Primary Hosting
Primary Hosting is a cloud brokerage platform. Using their network of over 350+ carriers and suppliers, Primary Hosting’s platform enables businesses to find the right vendors, suppliers and carriers that meet their needs. The platform covers cloud hosting, telephony, marketing, and more. "
target: Mobile Agent Now
Mobile Agent Now is a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/31/2013 via BusinessWire

Netformx, will acquire VARcompliance, LLC

synopsis: Netformx®, the leader in collaborative requirements-to-order solutions, has signed a definitive agreement to acquire VARcompliance, LLC, the leading provider of automated vendor certification and incentive reward tracking, monitoring and management solutions.
buyer: Netformx
NetFormx offers computer-based tools for the design, sale, and support of voice and data networks. Its primary product is DesignXpert, which is a central repository of information about network equipment, specifications, and pricing information available from multiple vendors. "
target: VARcompliance, LLC
VARcompliance is a BPO utilizing a SaaS platform exclusively servicing the Value Added Reseller and Solution Provider marketplace – adding significant dollars to the bottom line through targeted incentive program optimization, reward tracking and automated certification compliance.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/28/2018 via Company Press Release

BoomTown, acquired Real Contact, LLC

synopsis: BoomTown, the leading sales and marketing platform for real estate professionals, is excited to announce the acquisition of Real Contact, a lead qualification service provider. Real Contact helps real estate agents and teams quickly respond to and engage with leads through their text messaging lead response services.
buyer: BoomTown
BoomTown exists to make real estate agents successful. 40k+ of the industry’s top professionals trust BoomTown to grow their real estate business with easy-to-use technology that creates opportunities and turns them into closings. "
target: Real Contact, LLC
Real Contact is a lead qualification service provider. Real Contact helps agents and teams quickly respond to and engage with leads through their text messaging lead response services. Run by real people who act as a branded extension of a real estate agent,
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/15/2017 via BusinessWire

WNS Global Services, acquired HealthHelp

synopsis: WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced it has acquired HealthHelp, an industry leader in care management. HealthHelp works closely with both payors and providers to help improve patient outcomes and drive long-term sustainable cost savings for the healthcare industry.
buyer: WNS Global Services (WNS:$585.82)
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods. "
target: HealthHelp
HealthHelp is an industry leader in care management, working closely with both payors and providers to help improve patient outcomes & drive long-term sustainable cost savings. Their solutions are powered by a scalable platform called ConsultTM, which processes its current assessments automatically.
price ($mm)
$95
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/15/2017 via BusinessWire

WNS Global Services, acquired HealthHelp

synopsis: WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced it has acquired HealthHelp, an industry leader in care management. HealthHelp works closely with both payors and providers to help improve patient outcomes and drive long-term sustainable cost savings for the healthcare industry.
buyer: WNS Global Services (WNS:$585.82)
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods. "
target: HealthHelp
HealthHelp is an industry leader in care management, working closely with both payors and providers to help improve patient outcomes & drive long-term sustainable cost savings. Their solutions are powered by a scalable platform called ConsultTM, which processes its current assessments automatically.
price ($mm)
$95
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/18/2016 via BusinessWire

Veronis Suhler Stevenson, purchased a minority stake in Connexion Point

synopsis: VSS, a private investment firm focused on the information, tech-enabled business services, healthcare IT, and education industries, announced its investment in Connexion Point, LLC. Connexion Point is a leading provider of technology-enabled healthcare services, specializing in communication lifecycle services for the healthcare industry.
buyer: Veronis Suhler Stevenson
Veronis Suhler Stevenson (VSS) is a leading private investment firm that invests in the information, business services, healthcare IT, education, media and marketing services industries in North America and Europe. "
target: Connexion Point
Connexion Point is a leading provider of technology-enabled healthcare services, specializing in communication lifecycle services for the healthcare industry. Connexion Point facilitates communication, throughout the lifecycle of the consumer, that connects the healthcare industry to their consumer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/6/2019 via PR Newswire

BV Investment Partners, acquired Intelliteach

synopsis: BV Investment Partners, a middle-market private equity firm focused on the business services, software and IT services sectors, announced that it has partnered with management to acquire Intelliteach, a leading, global provider of tech enabled, business process outsourcing solutions for law and accounting firms.
buyer: BV Investment Partners
BV Investment Partners is currently investing its ninth private equity fund. The firm is one of the oldest and most experienced sector-focused private equity firms in North America. The company actively targets investments in the business services and information technology services industries. "
target parent: Dominus Capital, L.P.
target: Intelliteach
Intelliteach is a leading global provider of intelligent outsourcing solutions to more than 300 firms in the legal and accounting markets. They provide secure, scalable solutions by best in class technology platforms and their multi service solutions help to position law firms for financial success.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/31/2022 via BusinessWire

Fusion BPO Services, acquired Boomsourcing

synopsis: Fusion has acquired Boomsourcing, a full-service outsourcing solution provider headquartered in Lehi, Utah. Established in 2007, Boomsourcing makes scaling easy and cost-effective for its clients with its onshore, nearshore, and offshore resources in the USA, Mexico and the Philippines.
buyer: Fusion BPO Services
Fusion is one of the fastest-growing global BPOs, offering voice and non-voice customer engagement and data marketing services for over 33 years "
target: Boomsourcing
Boomsourcing is a full-service outsourcing solution provider headquartered in Lehi, Utah, USA. Established in 2007, Boomsourcing makes scaling easy and cost-effective for its clients with its onshore, nearshore, and offshore resources in the USA, Mexico and the Philippines.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/25/2022 via Company Press Release

Bain Capital Private Equity, acquired VXI Global Solutions, Inc.

synopsis: Bain Capital Private Equity, a leading global, value-added investor, has completed its acquisition of VXI Global Solutions, a leading provider of Business Process Outsourcing (“BPO”) services to businesses around the world, from The Carlyle Group.
buyer parent: Bain Capital
buyer: Bain Capital Private Equity
Bain Capital Private Equity partners with management teams to provide strategic resources that build great companies and help them thrive. Bain Capital Private Equity’s team creates value for its portfolio companies through its global platform and depth of expertise in key vertical industries. "
target parent: Carlyle Group
target: VXI Global Solutions, Inc.
VXI is a customer experience company. VXI offers omnichannel customer care and growth services using technology and tools, including a unified communication platform and purpose-built productivity-enhancing applications that drive higher sales conversion, and related key metrics for its clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/17/2022 via PR Newswire

CSS Corporation, purchased OnDemand Business from Directly

synopsis: CSS Corp, a global customer experience and technology services provider, announced acquiring Directly's OnDemand business unit, including its next-gen GigCX services platform. OnDemand offers fast and empathetic technical support and customer service for the world's leading brands.
buyer parent: Partners Group Holding AG
buyer: CSS Corporation
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice. "
seller: Directly
Directly's OnDemand business unit offers fast and empathetic technical support and customer service for the world's leading brands, with patented technology and a global network of product and technical experts in a flexible freelance model.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/6/2021 via GlobeNewswire

ChrysCapital, acquired Results CX

synopsis: ChrysCapital, a leading India-based private equity advisory firm with a successful track record of investing in technology services, financial services, pharma and consumer services, has acquired ResultsCX, a premier customer experience partner to Fortune-100 and Fortune-500 companies worldwide, from One Equity Partners.
buyer: ChrysCapital
Founded in 1999, ChrysCapital is one of the largest and most successful India-based investment advisory firms. The firm has raised $4 billion across eight funds which are consistently ranked in the top decile of global private equity funds of similar vintage. "
target parent: One Equity Partners
target: Results CX
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. The company designs, builds, and delivers digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/28/2021 via PR Newswire

itel, Inc., acquired Emerge BPO Inc.

synopsis: itel, the Caribbean's largest homegrown customer experience (CX) provider, has just announced its acquisition of Emerge, a business process outsourcer in Guyana. The new addition will include 700 new staff members across operations in Guyana, Honduras and a work-at-home network in the U.S.
buyer: itel, Inc.
As an international, award-winning customer experience partner with operations across the Caribbean, Latin America, U.S., and Canada, itel empower clients to outsource confidently. No other nearshore CX delivery partner offers the same level of flexibility, responsiveness, and creativity. "
target: Emerge BPO Inc.
Emerge BPO was founded by Adrian Collins and his wife Carole Fletcher. Their vision was to create a world-class contact center in the heart of their native Guyana performing a variety of outsourced services to clients and their customers in North America.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/27/2021 via GlobeNewswire

Sykes Enterprises Inc. merged with Sitel Group,

synopsis: Sykes Enterprises, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, has been acquired by Sitel Group, a leading global provider of customer experience (CX) products and solutions.
buyer: Sitel Group
Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. "
target: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises is a leading provider of multi-channel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers.
price ($mm)[EV]
$2,220 [$2,325]
rev ($mm)
$1,757
EBITDA ($mm)
$260
EV / rev
1.3x
EV / EBITDA
9.0x
closed 10/14/2020 via BusinessWire

Valor Global, acquired DRS Services USA, Inc.

synopsis: Valor Global has acquired DRS Services USA, a top healthcare and medical call center services provider specializing in patient scheduling and healthcare support solutions. The acquisition of DRS Services will significantly expand Valor Global’s current healthcare customer-experience solutions.
buyer: Valor Global
Valor Global is a provider of customer care call center solutions to leading brands around the globe. The company delivers a variety of solutions, including customer care, retention, and account management, as well as cost effective, robust 24/7, bilingual, onshore, and offshore support models. "
target: DRS Services USA, Inc.
DRS Services (DRS) is a leading provider of appointment-scheduling services, helping organizations in a variety of industries. DRS offers a wide range of services, including Customer Service, Scheduling Services, Customer Survey Services, and Appointment Setting.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/6/2020 via BusinessWire

Sabio, acquired Anana Ltd

synopsis: Sabio Group has acquired Anana, a customer experience solutions specialist that has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: Anana Ltd
Anana is a customer experience solutions specialist and has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/10/2020 via BNC Analysis

Welltel, acquired Intellicom Ireland

synopsis: Welltel, Ireland’s fastest-growing communications and IT company, announces that it has acquired Intellicom, an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers.
buyer: Welltel
Welltel is a rapidly growing communications company, currently employing 70 people and providing managed services to over 3,000 business customers in Ireland and internationally. "
target: Intellicom Ireland
Intellicom is an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers. Founded in 2005, Intellicom provides cloud and on-premises telephone, contact centre, direct and through channel partners
price ($mm)
$6.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2020 via BNC Analysis

Genesis Capital, will acquire Conectart s.r.o

synopsis: Karel Komárek's investment group KKCG has sold the largest contact center operator in the Czech Republic. Conectart, which now operates call centers in eight Czech cities, to the Genesis Private Equity Fund III (GPEF III) portfolio of the Genesis Capital Group.
buyer: Genesis Capital
Genesis Capital’s goal is to help finance the growth and development of small and medium sized companies in the Czech Republic and Slovakia. Through its venture capital funds (private equity), it has provided support to more than 25 companies to become market leaders in their particular fields. "
target parent: KKCG Group
target: Conectart s.r.o
Conectart operates call centers in eight Czech cities and employs over a thousand operators. Conectart is the largest operator of contact centers, was established by the targeted development of the KKCG group in 2016.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Moneypenny, acquired VoiceNation, LLC and Ninja Number

synopsis: Moneypenny, a UK-based provider of web chat, answering services, and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. VoiceNation is a bilingual telephone answering provider, Ninja Number is a business phone app that provides a virtual phone system.
buyer: Moneypenny
Moneypenny delivers outsourced telephone answering, live chat, switchboard, and a host of technology-enabled services to a wide range of businesses. It handles 15 million calls and chats annually for more than 13,000 clients in the United Kingdom and the United States. "
target: VoiceNation, LLC and Ninja Number
VoiceNation is a bilingual telephone answering provider, and Ninja Number is a business phone app that provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002 and are based in Atlanta
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Valor Global, acquired ProService Boise

synopsis: Valor Global, a provider of outsourced customer care services and solutions, has acquired ProService Boise to grow its technical, operations, and customer experience center in Boise, Idaho. ProService Boise provides IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
buyer: Valor Global
Valor Global is a women-owned, minority-owned global organization providing world-class outsourced customer care services and solutions. Valor delivers cost-effective, robust 24/7/365 onshore, near-shore, and offshore support models based on the client’s business environment. "
target: ProService Boise
ProService Boise provides customized customer service solutions to select, valued clients. Leveraging state of the art technology, ProService is able to provide IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/9/2020 via BusinessWire

Advantage Communications Inc., acquired First Kontact LLC

synopsis: Advantage Communications Inc., a leading BPO Contact Center located in Canada and the Caribbean, has announced the acquisition of a top Contact Center in Mexico, First Kontact LLC. First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries.
buyer: Advantage Communications Inc.
Advantage Communications Inc. (ACI) is a leading North American and Caribbean Contact Center for top global brands. ACI provides smarter, more efficient outsourced BPO solutions that are custom-designed to be an extension of a brand and its business model. "
target: First Kontact LLC
First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries. They are based in Chula Vista, California.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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$3,248.22
EBITDA ($mm)
$424.83
EBIT ($mm)
$326.05
Net Income ($mm)
$104.90
Employees
30754
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Ticker: 7066.T
 
 
 
 
 
 
 
 
Peers Co., Ltd.
Peers Co., Ltd.
Peers is a leading consulting firm in Japan. Peers helps businesses to grow and provide better services. They offer solutions and services for digital transformation, work style innovation, organization consulting, sales promotion, and remote work.
year
2022
rev ($mm)
$3,188.57
EBITDA ($mm)
$12.68
EBIT ($mm)
($0.87)
Net Income ($mm)
Employees
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Ticker: HLSE:TIE1V
 
 
 
 
 
 
 
 
Tieto
Tieto
Tieto is the largest IT services company in the Nordics providing full lifecycle IT services. They also provide global product development services for companies in the communications and embedded technologies arena.
year
2019
rev ($mm)
$1,794.11
EBITDA ($mm)
$222.02
EBIT ($mm)
$156.83
Net Income ($mm)
$134.87
Employees
15275
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Ticker: LSE:SFTL
 
 
 
 
 
 
 
 
Softline Group
Softline Group
Softline operates in 50 countries of the world, including the markets of Eastern Europe, America and Asia and is one of the top 5 IT companies in Russia. Softline offers end-to-end technology solutions, clouds, software and hardware, and a wide range of IT services.
year
2021
rev ($mm)
$1,734.66
EBITDA ($mm)
$48.57
EBIT ($mm)
$30.73
Net Income ($mm)
Employees
6397
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Ticker: PLUS
 
 
 
 
 
 
 
 
ePlus, inc.
ePlus, inc.
ePlus is an engineering-centric technology solutions provider that helps organizations imagine, implement, and achieve more from their technology. With certifications from technology partners, cloud, and collaboration, ePlus transforms IT from a cost center to a business enabler.
year
2019
rev ($mm)
$1,397.51
EBITDA ($mm)
$102.78
EBIT ($mm)
$83.67
Net Income ($mm)
$64.11
Employees
1538
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Ticker: JSE:AEL
 
 
 
 
 
 
 
 
Altron
Allied Electronics Corporation Limited (Altron), through its two divisions Altron TMT and Altron Power is invested in power electronics, telecommunications, multi-media and information technology.
year
2015
rev ($mm)
$1,392.49
EBITDA ($mm)
$56.90
EBIT ($mm)
$23.42
Net Income ($mm)
Employees
12904
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Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands.
year
2017
rev ($mm)
$1,395.69
EBITDA ($mm)
$171.04
EBIT ($mm)
$106.84
Net Income ($mm)
$48.09
Employees
49500
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Ticker: SNX
 
 
 
 
 
 
 
 
SYNNEX Corporation
SYNNEX Corporation
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment manufacturers in multiple regions around the world.
year
2018
rev ($mm)
$19,113.52
EBITDA ($mm)
$711.69
EBIT ($mm)
$525.97
Net Income ($mm)
$284.36
Employees
107400
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Ticker: ENXTPA:TEP
 
 
 
 
 
 
 
 
Teleperformance SA
Teleperformance SA
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services.
year
2020
rev ($mm)
$6,450.89
EBITDA ($mm)
$980.59
EBIT ($mm)
$658.70
Net Income ($mm)
$376.33
Employees
331065
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Ticker: SRCL
 
 
 
 
 
 
 
 
Stericycle, Inc.
Stericycle, Inc.
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions.
year
2018
rev ($mm)
$3,485.90
EBITDA ($mm)
$715.50
EBIT ($mm)
$459.60
Net Income ($mm)
Employees
22500
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Ticker: TSE:9715
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
year
2016
rev ($mm)
$1,981.09
EBITDA ($mm)
$102.87
EBIT ($mm)
$78.08
Net Income ($mm)
$42.23
Employees
16401
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Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
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Ticker: TSEC:5388
 
 
 
 
 
 
 
 
Sercom
Sercom
With experience, know how and commitment to results, Sercom since 1993, provides services in the areas of sales and contact center relationships. Sercom is based in Brazil and is recognized as a company committed to the results expected by its customers.
year
2019
rev ($mm)
$1,066.38
EBITDA ($mm)
$52.55
EBIT ($mm)
$36.15
Net Income ($mm)
$32.87
Employees
4021
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Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
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Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
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Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
2011
rev ($mm)
EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
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Ticker: SRT
 
 
 
 
 
 
 
 
StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment.
year
2017
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
29807
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Ticker: SET:BE8
 
 
 
 
 
 
 
 
Beryl 8 Plus
Beryl 8 Plus
Beryl 8 Plus (BE8) is a leading end-to-end technology consulting company based in Thailand. BE8 specializes in intelligent cloud-based solutions that drives business success across a wide range of industries. They offer solutions for CRM, big data & AI, managed services, and more.
year
2021
rev ($mm)
$10.97
EBITDA ($mm)
$2.52
EBIT ($mm)
$2.44
Net Income ($mm)
$2.38
Employees
0
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Ticker: ENXTAM:MAJ
 
 
 
 
 
 
 
 
Majorel
Majorel
Luxembourg-based Majorel designs, delivers, and differentiates customer experience on behalf of some of the world’s most respected brands. It provides classic customer communication as well as digital solutions, such as social media and online communications, automated interaction and AI, and more.
year
2021
rev ($mm)
$1,912.60
EBITDA ($mm)
$150.94
EBIT ($mm)
$109.77
Net Income ($mm)
$84.44
Employees
69000
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Ticker: TASK
 
 
 
 
 
 
 
 
TaskUs
TaskUs
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.
year
2021
rev ($mm)
$760.70
EBITDA ($mm)
$140.45
EBIT ($mm)
$92.57
Net Income ($mm)
Employees
40100
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Ticker: G
 
 
 
 
 
 
 
 
Genpact Ltd
Genpact Ltd
Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients. They think with design, dream in digital, and solve problems with data and analytics.
year
2020
rev ($mm)
$3,699.55
EBITDA ($mm)
$575.62
EBIT ($mm)
$434.20
Net Income ($mm)
$315.49
Employees
96300
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