Like Forsta

closed 4/27/2022 via BusinessWire

Press Ganey Associates, Inc., acquired Forsta

synopsis: Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced it has completed its acquisition of Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology.
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. "
target: Forsta
Forsta is a leading global provider of market research, customer experience and employee experience technology. They power an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth.
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closed 12/7/2022 via PR Newswire

Audiense, acquired SOPRISM

synopsis: Audiense, a consumer insights and engagement platform in the UK, has acquired SOPRISM, a digital consumer insight tool in Belgium. SOPRISM supports agencies and brands in developing their audience understanding. Their platform enables users to benefit from the full power of behavioral social data in order to improve their marketing strategies.
buyer: Audiense
Audiense is a consumer insights and engagement platform in the UK. Audiense combines rich social data sources with machine learning to provide real-time insights that enable businesses to better understand the audiences that matter to their business. "
target: SOPRISM
SOPRISM is a digital consumer insight tool in Belgium. SOPRISM supports leading agencies and brands in developing their audience understanding. Their platform enables users to benefit from the full power of behavioral social data in order to improve their marketing strategies.
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closed 11/9/2022 via PR Newswire

LexisNexis, acquired IPlytics

synopsis: LexisNexis, a global provider of information and analytics, has acquired IPlytics, an IP intelligence tool in Germany. IPlytics helps companies to make the right R&D investment decisions by providing actionable insights on relevant IP assets. Their SaaS-based tool empowers its users to analyze technology landscapes and market developments.
buyer parent: RELX Group plc
buyer: LexisNexis
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. "
target: IPlytics
IPlytics is an IP intelligence tool in Germany. IPlytics helps companies to make the right R&D investment decisions by providing actionable insights on relevant IP assets. Their SaaS-based market intelligence tool empowers its users to analyze technology landscapes and market developments.
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closed 10/28/2022 via BusinessWire

Centre Lane Partners, LLC, acquired Monetate

synopsis: Kibo, a market leader in modern, omnichannel commerce, has sold its personalization business, Monetate, to Centre Lane Partners, a private investment firm that focuses on growing middle-market companies. Monetate empowers organizations to use relevant data to make the most intelligent and personalized decisions across touchpoints.
buyer: Centre Lane Partners, LLC
Centre Lane Partners is a private investment firm that invests in the equity and debt of middle market companies in North America. Centre Lane Partners looks to acquire majority ownership of middle market companies and partner with strong management teams. "
target parent: Vista Equity Partners
target: Monetate
Monetate is shaping the future of digital customer experiences. Powered by patented machine learning, Monetate empowers organizations to use relevant data to make the most intelligent and personalized decisions across touchpoints.
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closed 10/17/2022 via GlobeNewswire

QuestionPro, acquired SuiteCX Inc.

synopsis: QuestionPro, a global provider of online survey and research services has acquired SuiteCX, the leading customer experience (CX) and journey mapping platform provider. The combination creates the first “full stack customer experience” platform that offers capabilities across the lifecycle of the customer experience.
buyer: QuestionPro
Founded in 2006, QuestionPro is a global provider of online survey and research services that help companies make better decisions through data. From free consumer accounts to robust enterprise-level research, QuestionPro offers tools for the creation, distribution, and analysis of surveys. "
target: SuiteCX Inc.
SuiteCX is the only customizable and most secure customer experience, journey mapping and journey analytics platform. SuiteCX enables companies to plan and improve customer experience through integrated survey data, persona development, improvement planning, and detailed contact strategies.
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closed 10/12/2022 via GlobeNewswire

Stagwell Inc., acquired MARU Group

synopsis: Maru Group has been acquired by Stagwell, the challenger network built to transform marketing. Based in the UK, Maru Group is the leading software platform with unique implicit response capabilities for experience and insights generation.
buyer: Stagwell Inc. (STGW:$1,469.36)
Stagwell is the challenger network built to transform marketing. They deliver scaled creative performance for the world's most ambitious brands, connecting culture-moving creativity with leading-edge technology to harmonize the art and science of marketing. "
target parent: Primary Capital Partners LLP
target: MARU Group
Based in the UK, Maru is a world leading customer experience and insights software and advisory services company. Maru was founded to disrupt the data and insight delivery industry with a combination of software and advisory services delivering data in real time via a unique service model.
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announced 9/28/2022 via Company Press Release

Appier, will acquire Woopra

synopsis: Appier, a technology company in Taiwan that uses AI to power business decision-making, will acquire Woopra, a customer journey and product analytics software tool. Woopra helps companies to engage and retain their customers. Their SaaS platform provides advanced analytics for the customer journey, trends, retention, customer behavior and more.
buyer: Appier (TSE:4180:$87.72)
Appier is a technology company in Taiwan that provides artificial intelligence (AI) platforms to help enterprises solve their most challenging business problems. Their AIXON platform uses machine learning and AI to turn data into insights to help businesses find and grow their target audience. "
target: Woopra
Woopra is a customer journey and product analytics software tool. Woopra is redefining how companies understand, analyze, engage and retain their customers. Their SaaS platform provides advanced analytics for the customer journey, trends, retention, customer behavior and more.
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closed 9/21/2022 via PR Web

Beringer Capital, acquired Dig Insights

synopsis: Beringer Capital, a leading Canadian private equity firm, has acquired a majority stake in Dig Insights. Based in Toronto, Dig Insights is a powerful tech-enabled services company that delivers consumer insights and market research consulting, tools, and solutions to leading brands across a range of sectors.
buyer: Beringer Capital
Based in Canada, Beringer Capital is a private equity firm specializing in the rapidly evolving media, marketing services, commerce, data and technology sectors. The firm leverages its financial and intellectual capital to invest in middle-market companies that are strongly positioned. "
target: Dig Insights
Based in Toronto, Dig Insights helps companies to manage the full innovation lifecycle. Its proprietary state-of-the-art platform, Upsiide, is a digital SaaS solution delivering AI-assisted innovation insights that enables agile and tailored solutions at unmatched speed and scale.
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closed 8/18/2022 via PR Newswire

Firebolt Group Inc., acquired Glimpse Analytics

synopsis: Firebolt Group, a leading global smart sign manufacturer and data capture partner for the experience economy, has acquired Glimpse Analytics, an emerging AI analytics and computer-vision-based experience tracking platform for the physical world.
buyer: Firebolt Group Inc.
Firebolt Group ignites brand performance as a leading manufacturer of cutting-edge LED signs and digital display products. Their signs deliver the most vibrant colors and enhancements imaginable, making clients’ logos and messages really stand out. "
target: Glimpse Analytics
Founded in 2017, Glimpse Analytics is a computer vision and deep learning AI company with offices in London and Mumbai, India. By combining the world's most advanced AI Technology with existing CCTV infrastructure, Glimpse can capture and analyze data from every corner of any environment.
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closed 8/17/2022 via BNC Analysis

RAIT Group, acquired Synopticom

synopsis: Market research company Rait has acquired 51% of customer experience (CX) research software firm Synopticom. Following the acquisition, Synopticom will continue to be led by managing director and founder Liutauras Daugirdas. Synopticom has a mission to make market research data meaningful in everyday business activities.
buyer: RAIT Group
RAIT Group is one of the leading market research companies in the Baltic countries with successful branches in Lithuania, Latvia and Estonia. RAIT Group has more than 20 years experience in market research, and they are proud of their long term experience and high quality evaluations. "
target: Synopticom
Synopticom is market research (MR) technology company operating from Vilnius, Lithuania. Their primary mission is to make MR research data meaningful in everyday business activities to all types of business professionals and differentiated management levels.
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closed 8/3/2022 via BNC Analysis

Commsor, acquired Caravel

synopsis: Caravel, a conversational intelligence platform, has been acquired by Commsor, a New York-based company founded in 2019 that helps companies manage their online communities. Portland, Ore.-based Caravel launched in 2018 to surface real-time insights from customer communication using artificial intelligence.
buyer: Commsor
Commsor is technology company that helps businesses manage their online communities. Commsor combines software, community, education, and strategic consulting services to give teams the complete, integrated solution they need to succeed. "
target: Caravel
Caravel enables companies to gain a complete picture of their most valuable resource – their customer's voice. Its code-free AI platform transforms customers' voices into clear data, that is easy to understand, to give teams a complete, accurate, and up to date picture of customer sentiment.
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closed 6/8/2022 via Company Press Release

Dynata, acquired Branded

synopsis: Dynata, the world’s largest first-party data platform for insights, activation and measurement, announced its acquisition of Branded Research Inc., an industry-recognized provider of high-quality, proprietary panel communities whose audience-on-demand platform generates nearly 15 million high-quality completed surveys annually.
buyer parent: Court Square Capital Partners
buyer: Dynata
Dynata is the world's largest first-party data and insights platform. With a reach of over 70 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. "
target: Branded
Branded is a leading audience technology company reimagining the market research industry to uncover deep consumer and B2B insights — all intelligently powered by AI. Branded's on-demand data collection platform helps clients gather trusted, forward-looking insights to grow their businesses.
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closed 6/1/2022 via BusinessWire

Heap, acquired Auryc

synopsis: Heap, the digital insights leader trusted by over 9,000 companies worldwide, announced the acquisition of digital experience leader Auryc, to provide the market’s only comprehensive quantitative and qualitative analytics in a single solution.
buyer: Heap
Heap is the future of digital insights. Heap’s low-code, easy-to-use digital analytics software illuminates key digital behaviors and pinpoints valuable quantitative and qualitative insights so teams can quickly act with confidence and create the best possible digital experiences. "
target: Auryc
Auryc, is a category leader in Customer Journey Analytics, Session Replay, and Product Analytics. With Auryc, companies can quickly move beyond mere Customer Experience alerts and analytics to gain full context into what impacts performance.
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closed 5/24/2022 via BNC Analysis

Vianai, acquired Dealtale

synopsis: Vianai, a provider of enterprise artificial intelligence (AI) solutions, has acquired Dealtale, a customer journey platform in Israel. Dealtale offers a no-code platform that empowers marketing and sales teams to accelerate growth through prescriptive analytics. Their solution enables users to identify actions that drive incremental revenue.
buyer: Vianai
Vianai is a provider of enterprise artificial intelligence (AI) solutions. Vianai brings together human-centered design and advanced AI techniques to help their customers drive breakthrough transformations. Their platform enables organizations to build, deploy and manage sophisticated ML models. "
target: Dealtale
Dealtale is a customer journey platform in Israel. Dealtale offers a no-code platform that empowers marketing and sales teams to accelerate growth through causal data science and prescriptive analytics. Their solution enables users to identify actions that drive incremental revenue.
price ($mm)
$20
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closed 3/16/2022 via PR Newswire

north highland, acquired Decooda

synopsis: North Highland, the leading change and transformation consultancy, has acquired Decooda, a scalable data platform. Decooda uses AI to accurately analyze customer interactions and reveal critical insights across numerous channels in real-time. Their platform enables businesses to better understand their customers and provide better experiences.
buyer: north highland
North Highland is a leading change and transformation consultancy. North Highland helps businesses transform by placing people at the heart of every decision. They provide services for change management, program & project management, data & analytics, business analysis, and more. "
target: Decooda
Decooda is a scalable data platform. Decooda uses AI to accurately analyze customer interactions and reveal critical insights across numerous channels in real-time. Their platform enables businesses to better understand their customers and provide better experiences.
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closed 3/14/2022 via BusinessWire

360insights, acquired Webinfinity

synopsis: 360insights, a channel engagement and business optimization company, has acquired Webinfinity, a no-code engagement automation solution. Webinfinity enables brands to better manage, influence and engage their complex channel ecosystems. Their platform allows teams to build and manage personalized experiences for any ecosystem persona and use case.
buyer: 360insights
360insights is a global channel technology provider offering its Channel Success Platform™, the first integrated software-as-a-service solution enabling brands to manage consumer rebates, volume incentives, sales allowances, points programs, and associated spending in one central location. "
target: Webinfinity
Webinfinity is a no-code engagement automation solution. Webinfinity enables brands to better manage, influence and engage their complex channel ecosystems. Their platform allows teams to build and manage personalized experiences for any ecosystem persona and use case.
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closed 2/25/2022 via BusinessWire

Upland Software, acquired BA-Insight Inc.

synopsis: Upland Software, a leader in cloud-based tools for digital transformation, has acquired BA Insight. BA Insight’s software portfolio transforms the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable.
buyer: Upland Software (UPLD:$302.02)
Upland helps global businesses accelerate digital transformation with a cloud software library that provides choice, flexibility, and value. Its products deliver the "last mile" plug-in processes, reporting, and job specific workflows that major cloud platforms and homegrown systems don’t provide. "
target: BA-Insight Inc.
BA Insight’s software portfolio transforms the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable. Their connector-based software works within the enterprise, customer portals, and web sites.
price ($mm)
$34
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closed 1/19/2022 via GlobeNewswire

ChargeBee, acquired Brightback

synopsis: Chargebee, the leading subscription management platform, has acquired Brightback, a customer retention platform for subscription businesses. Brightback provides an automated customer retention solution that enables businesses to grow customer lifetime value. Their platform helps users to deflect churn with personalized cancel experiences.
buyer: ChargeBee
Chargebee is a subscription billing and revenue management solution that helps SaaS businesses streamline their revenue operations. Chargebee integrates with the leading payment gateways to let businesses automate recurring payment collection along with invoicing, accounting, SaaS metrics and more. "
target: Brightback
Brightback is a customer retention platform for subscription businesses. Brightback provides an automated customer retention solution that enables businesses to grow customer lifetime value. Their platform helps retention leaders to deflect churn with personalized cancel experiences.
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closed 4/4/2022 via BusinessWire

MasterCard Incorporated, acquired Dynamic Yield

synopsis: Mastercard has acquired Dynamic Yield, a state-of-the-art personalization platform and decision engine company, from McDonald's. Dynamic Yield’s technology is a natural addition to Mastercard’s existing suite of services that help brands deliver more effective and trusted customer experiences across channels.
buyer: MasterCard Incorporated (MA:$18,884.00)
Mastercard is a global technology company in the payments industry. Its mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. "
target parent: McDonald's Corporation
target: Dynamic Yield
Dynamic Yield helps enterprise brands quickly deliver and test personalized, optimized, and synchronized digital customer interactions. Its SaaS platform uses advanced AI and other technologies to support 400+ brands across the retail, financial services, and travel industries, among others.
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closed 11/17/2021 via Company Press Release

Litmus, acquired Kickdynamic

synopsis: Litmus, a leader in email marketing, has acquired Kickdynamic, an email toolkit in the UK. Kickdynamic enables marketers to automate their email content production. Their tools allows users to deliver live, automated and relevant content that creates compelling and meaningful customer experiences.
buyer: Litmus
Litmus helps more than 250,000 marketers make email better. The web-based email creation, testing and analytics platform empowers marketers, designers and agencies to confidently deliver a superior subscriber experience. "
target: Kickdynamic
Kickdynamic is an email toolkit in the UK. Kickdynamic enables marketers to automate their email content production. Their tools allows users to deliver live, automated and relevant content that creates compelling and meaningful customer experiences.
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closed 8/9/2022 via BusinessWire

Forsta, acquired HelloIgnite

synopsis: Forsta, an industry-leading global provider of market research, customer experience, and employee experience technology, announced its acquisition of HelloIgnite, a collaboration platform which enables companies to collect, share, and manage innovative ideas from employees to improve experiences for customers.
buyer parent: Press Ganey Associates, Inc.
buyer: Forsta
Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform – so that companies can get a deeper, more complete understanding of the experiences of their audiences. "
target: HelloIgnite
HelloIgnite is an idea generation and implementation platform which empowers companies to collect, share and manage innovation ideas from employees, to improve experiences for customers.
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closed 7/27/2022 via BusinessWire

Forsta, acquired Rio SEO, Inc.

synopsis: Forsta, the global leader in customer experience (CX), employee experience (EX) and market research, announced it is combining capabilities with Rio SEO, the industry-leading local marketing platform for enterprise brands. Rio SEO’s Open Local Platform is an award-winning local search marketing platform.
buyer parent: Press Ganey Associates, Inc.
buyer: Forsta
Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform – so that companies can get a deeper, more complete understanding of the experiences of their audiences. "
target: Rio SEO, Inc.
Rio SEO is the leading local marketing platform for enterprise brands. The Open Local Platform provides multi-location organizations with a comprehensive, seamlessly integrated suite of turnkey local marketing solutions proven to increase brand visibility across search engines and maps.
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closed 4/27/2022 via BusinessWire

Press Ganey Associates, Inc., acquired Forsta

synopsis: Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced it has completed its acquisition of Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology.
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. "
target: Forsta
Forsta is a leading global provider of market research, customer experience and employee experience technology. They power an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth.
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closed 8/9/2022 via BusinessWire

Forsta, acquired HelloIgnite

synopsis: Forsta, an industry-leading global provider of market research, customer experience, and employee experience technology, announced its acquisition of HelloIgnite, a collaboration platform which enables companies to collect, share, and manage innovative ideas from employees to improve experiences for customers.
buyer parent: Press Ganey Associates, Inc.
buyer: Forsta
Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform – so that companies can get a deeper, more complete understanding of the experiences of their audiences. "
target: HelloIgnite
HelloIgnite is an idea generation and implementation platform which empowers companies to collect, share and manage innovation ideas from employees, to improve experiences for customers.
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closed 7/27/2022 via BusinessWire

Forsta, acquired Rio SEO, Inc.

synopsis: Forsta, the global leader in customer experience (CX), employee experience (EX) and market research, announced it is combining capabilities with Rio SEO, the industry-leading local marketing platform for enterprise brands. Rio SEO’s Open Local Platform is an award-winning local search marketing platform.
buyer parent: Press Ganey Associates, Inc.
buyer: Forsta
Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform – so that companies can get a deeper, more complete understanding of the experiences of their audiences. "
target: Rio SEO, Inc.
Rio SEO is the leading local marketing platform for enterprise brands. The Open Local Platform provides multi-location organizations with a comprehensive, seamlessly integrated suite of turnkey local marketing solutions proven to increase brand visibility across search engines and maps.
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closed 4/27/2022 via BusinessWire

Press Ganey Associates, Inc., acquired Forsta

synopsis: Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced it has completed its acquisition of Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology.
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. "
target: Forsta
Forsta is a leading global provider of market research, customer experience and employee experience technology. They power an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth.
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closed 5/27/2021 via BusinessWire

Press Ganey Associates, Inc., acquired Symphony Performance Health, Inc.

synopsis: Press Ganey, the national leader in health care consumer and workforce engagement, acquired SPH Analytics (SPH), the national leader in member experience measurement and engagement for the health insurance industry.
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. "
target parent: Symphony Technology Group
target: Symphony Performance Health, Inc.
SPH Analytics offers the leading healthcare measurement and analytics platform for consumer experience. Leveraging a foundation of 35 years of healthcare consumer experience data and behavioral patterns, SPH deploys an analytical and predictive approach to measure and report the consumer experience.
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closed 10/13/2020 via BusinessWire

Press Ganey Associates, Inc., acquired Doctor.com

synopsis: Press Ganey, an integrated suite of solutions that enables enterprise transformation across the patient journey, has acquired Doctor.com, a platform built to help healthcare organizations deliver a better customer experience at every step of the patient journey.
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. "
target parent: Spring Capital Partners, L.P.
target: Doctor.com
Doctor.com is a platform built to help healthcare organizations deliver a better customer experience at every step of the patient journey. The company's industry-leading technology seamlessly integrates provider data warehousing, web-wide listings management, reputation insights, and more.
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closed 10/13/2020 via BusinessWire

Press Ganey Associates, Inc., acquired Binary Fountain

synopsis: Press Ganey has acquired a majority equity stake in Binary Fountain, the leading provider of consumer feedback management solutions designed specifically for healthcare and multifamily residential in a single cloud-based platform.
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. "
target: Binary Fountain
Binary Fountain is the leading provider of consumer feedback management solutions designed specifically for healthcare and multifamily residential in a single cloud-based platform.
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closed 3/18/2020 via Company Press Release

Press Ganey Associates, Inc., acquired NarrativeDx

synopsis: Press Ganey, a company that offers an integrated suite of solutions that enables enterprise transformation across the patient journey, has acquired NarrativeDx, a company that offers a proprietary artificial intelligence and natural language processing technology that enables health systems to humanize comment data from patients and employees.
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. "
target: NarrativeDx
NarrativeDx uses AI to identify actionable insights from patient feedback to improve CAHPS scores, increase referrals and reduce nurse turnover. They go beyond survey scores by analyzing comments from rounding tools, satisfaction surveys, online reviews, social media and beyond to help hospitals.
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closed 1/8/2020 via BusinessWire

Press Ganey Associates, Inc., acquired Strategic Management Decisions

synopsis: Press Ganey has announced its acquisition of Strategic Management Decisions (SMD), a leading health care HR consulting and predictive analytics company. SMD’s proprietary technology enables health systems to optimize their talent acquisition and talent management efforts and realize measurable improvements in key HR performance metrics.
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. "
target: Strategic Management Decisions
Strategic Management Decisions (SMD) is a leading health care HR consulting and predictive analytics company. SMD’s proprietary technology enables health systems to optimize their talent acquisition and talent management efforts and realize measurable improvements in key HR performance metrics.
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closed 8/27/2019 via BusinessWire

Press Ganey Associates, Inc., acquired NextPlane Solutions

synopsis: Press Ganey has announced its acquisition of NextPlane Solutions, a leading provider of technology-enabled health care measurement solutions and learning systems to improve patient safety, workplace safety, experience of care, and clinical quality.
buyer parent: EQT AB
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. "
target: NextPlane Solutions
NextPlane Solutions is a leading provider of technology-enabled health care measurement solutions and learning systems to improve patient safety, workplace safety, experience of care, and clinical quality.
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announced 6/11/2019 via BusinessWire

Ares Management, L.P., Leonard Green & Partners, L.P., will acquire Press Ganey Associates, Inc.

synopsis: Press Ganey Associates, Inc., a provider of safety, quality, patient experience and workforce engagement solutions for healthcare organizations, will be acquired by Leonard Green & Partners, L.P. and affiliates of Ares Management Corporation. Press Ganey offers a suite of solutions that enables enterprise transformation across the patient journey.
buyer: Leonard Green & Partners, L.P.
buyer: Ares Management, L.P. (NYSE:ARES:$4,212.09)
Ares Management, L.P. is a publicly traded, leading global alternative asset manager. Leonard Green & Partners, L.P. is a private equity investment firm that partners with management teams and founders to invest in market-leading companies. "
target parent: EQT AB
target: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement.
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closed 3/4/2019 via Company Press Release

Press Ganey Associates, Inc., acquired CALNOC

synopsis: Press Ganey announced its acquisition of the Collaborative Alliance for Nursing Outcomes (CALNOC) database registry. CALCO is the leading source for nursing-sensitive quality indicators for ambulatory settings. Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey.
buyer parent: EQT
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. "
target: CALNOC
CALNOC, is the leading provider of actionable information and research on nursing sensitive quality indicators. Today CALNOC is the nation’s only Nurse Sensitive Registry developed and managed by nurses.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/12/2018 via Company Press Release

Press Ganey Associates, Inc., purchased Patient Experience Business from HealthStream, Inc.

synopsis: HealthStream announced the divestiture of its Patient Experience (PX) business to Press Ganey Associates. HealthStream's complete patient experience solution provides census-based survey products that allow healthcare providers to let the voices of their patients guide performance improvement efforts.
buyer parent: EQT
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. "
seller: HealthStream, Inc. (HSTM:$258.61)
HealthStream Patient Experience provides census-based survey products that allow healthcare providers to let the voices of their patients guide performance improvement efforts. HealthStream’s SaaS solutions are used by healthcare employees for workforce development, training & learning management.
price ($mm)
$66
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/17/2018 via BusinessWire

Press Ganey Associates, Inc., acquired Bivarus, Inc.

synopsis: Press Ganey, a provider of patient experience analytics, announced the acquisition of Bivarus, which offers real-time patient and caregiver insights through a patented, dynamic consumer feedback platform. With its platform, Bivarus applies a patented methodology to deliver select questions to each patient to improve their quality of care.
buyer parent: EQT
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Press Ganey is recognized as a pioneer in patient experience measurement and performance improvement solutions. "
target: Bivarus, Inc.
Bivarus offers real-time patient and caregiver insights through a patented, dynamic consumer feedback platform. With its platform, Bivarus applies a patented methodology to deliver select questions to each patient. By capturing feedback from patients and caregivers, they improve the quality of care.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/21/2016 via BusinessWire

EQT, acquired Press Ganey Associates, Inc.

synopsis: Leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations; Press Ganey Holdings, Inc. announced the completion of its acquisition by private equity group EQT. Under the terms, Press Ganey shareholders will receive $40.50 in cash for each share of common stock.
buyer: EQT (EQT:$687.20)
EQT is a leading global private equity group with approximately EUR 29 billion in raised capital. EQT has portfolio companies in Europe, Asia and the US. EQT works with portfolio companies to achieve sustainable growth, operational excellence and market leadership. "
target parent: Vestar Capital Partners
target: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey Holdings is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care.
price ($mm)[EV]
$2,234 [$2,370]
rev ($mm)
$344
EBITDA ($mm)
$105
EV / rev
6.9x
EV / EBITDA
22.7x
closed 5/3/2016 via BusinessWire

Press Ganey Associates, Inc., acquired Avatar Solutions

synopsis: Press Ganey Holdings, Inc. announced the acquisition of Avatar International Holding Company and its subsidiary Avatar International LLC, a patient experience and employee engagement company. The company’s survey research programs have helped organizations advance their missions by capturing and mobilizing the feedback of key stakeholders.
buyer parent: Vestar Capital Partners
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey Holdings is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. "
target parent: The Riverside Company
target: Avatar Solutions
Avatar Solutions’ survey research programs have helped organizations advance their missions by capturing and mobilizing the feedback of key stakeholders. Incorporating online data reporting technology and consultative support, their capabilities empower organizations to achieve lasting improvement.
price ($mm)
rev ($mm)
$7
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 6/10/2014 via PR Newswire

Press Ganey Associates, Inc., acquired National Database of Nursing Quality Indicators

synopsis: Press Ganey, a leader in performance improvement, announced the acquisition of the National Database of Nursing Quality Indicators (NDNQI), the leading quality improvement and nurse engagement tool developed by the American Nurses Association.
buyer parent: Vestar Capital Partners
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey partners with more than 11,000 health care organizations to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers solutions to help clients operate efficiently, improve quality and optimize reimbursement. "
target parent: American Nurses Association
target: National Database of Nursing Quality Indicators
NDNQI® is the only national nursing quality measurement program that enables hospitals to compare measures of their nursing quality against national, regional and state norms for hospitals of the same type down to the unit level.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/28/2014 via PR Newswire

Press Ganey Associates, Inc., acquired Dynamic Clinical Systems

synopsis: Press Ganey, the leading patient experience improvement firm, announced the acquisition of Dynamic Clinical Systems, a patient-reported outcomes services and solutions provider. The acquisition expands Press Ganey's Patient Voice portfolio for health care organizations with the ability to collect, measure and analyze patient-reported data.
buyer parent: Vestar Capital Partners
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. "
target: Dynamic Clinical Systems
Dynamic Clinical Systems is the health care industry's most comprehensive and technically advanced provider of patient-reported outcomes services and solutions, offering an survey system that makes self-reported patient survey data and evidence-based protocols accessible at the point of need.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/6/2014 via PR Newswire

Press Ganey Associates, Inc., acquired On The Spot Systems, Inc.

synopsis: Press Ganey, the leading patient experience improvement firm, announced the acquisition of On The Spot Systems®, a point-of-care survey technology firm that enables organizations to capture real-time patient feedback.
buyer parent: Vestar Capital Partners
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Recognized as a leader in performance improvement, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high performing organizations, and, ultimately, improve the overall health care experience. "
target: On The Spot Systems, Inc.
On The Spot Systems is a point-of-care survey technology firm that enables organizations to capture real-time patient feedback. The software-as-a-service (SaaS)-based solution allows provider organizations to customize surveys for targeted improvement efforts.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/2/2013 via Company Press Release

Press Ganey Associates, Inc., acquired Morehead Associates

synopsis: Press Ganey Associates, Inc., a recognized leader in health care performance improvement, announced that it acquired Morehead Associates, Inc., one of the industry’s foremost employee and physician engagement firms. The acquisition strengthens Press Ganey’s comprehensive suite of patient experience solutions and services.
buyer parent: Vestar Capital Partners
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Recognized as a leader in performance improvement, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high performing organizations, and, ultimately, improve the overall health care experience. "
target: Morehead Associates
Morehead Associates helps leaders make better decisions and drive performance. They partner with healthcare organizations to create an engaged workforce, prioritize systemic changes, and align employees and physicians with business strategies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/5/2010 via PR Newswire

Press Ganey Associates, Inc., acquired Quality Indicator Project

synopsis: Press Ganey Associates, Inc. announced it has acquired the Quality Indicator Project® division (QI Project®) from the Maryland Hospital Association. Launched in 1984, QI Project is among the earliest pioneers in the clinical performance measurement arena.
buyer parent: Vestar Capital Partners
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey Associates is the health care industry’s leading independent vendor of satisfaction measurement and improvement services. Press Ganey assists health care facilities in collecting and using patient, resident, employee, and physician evaluations in their quality improvement initiatives. "
target parent: Maryland Hospital Association
target: Quality Indicator Project
Healthcare executives, clinicians and quality professionals throughout the U.S. rely on the Quality Indicator Project’s best-in-class clinical performance measurement, reporting, and analytical solutions to meet their performance measurement and improvement goals for core measures and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/1/2019 via Company Press Release

SPH Analytics, acquired DSS Research

synopsis: SPH Analytics has acquired DSS Research, creating the nation’s premier member experience measurement and analytics firm. DSS Research is a survey research firm that works with health plans, hospitals, accountable care organizations, and more to uncover insights about their business through survey research and advanced analytics.
buyer parent: Symphony Technology Group
buyer: SPH Analytics
SPH Analytics, a leader in healthcare analytics and population health management, empowers clients to analyze and interpret their clinical, financial, and consumer experience data to maximize their performance. SPH’s solutions include Population Care, Population Value, and Population Engage. "
target: DSS Research
DSS Research is a survey research firm that works with more than 1,000 health plans, hospitals, accountable care organizations, home health agencies, dialysis centers, and Hospices to uncover insights about their business through survey research and advanced analytics.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/11/2019 via BusinessWire

Ares Management, L.P., Leonard Green & Partners, L.P., will acquire Press Ganey Associates, Inc.

synopsis: Press Ganey Associates, Inc., a provider of safety, quality, patient experience and workforce engagement solutions for healthcare organizations, will be acquired by Leonard Green & Partners, L.P. and affiliates of Ares Management Corporation. Press Ganey offers a suite of solutions that enables enterprise transformation across the patient journey.
buyer: Leonard Green & Partners, L.P.
buyer: Ares Management, L.P. (NYSE:ARES:$4,212.09)
Ares Management, L.P. is a publicly traded, leading global alternative asset manager. Leonard Green & Partners, L.P. is a private equity investment firm that partners with management teams and founders to invest in market-leading companies. "
target parent: EQT AB
target: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/21/2016 via BusinessWire

EQT, acquired Press Ganey Associates, Inc.

synopsis: Leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations; Press Ganey Holdings, Inc. announced the completion of its acquisition by private equity group EQT. Under the terms, Press Ganey shareholders will receive $40.50 in cash for each share of common stock.
buyer: EQT (EQT:$687.20)
EQT is a leading global private equity group with approximately EUR 29 billion in raised capital. EQT has portfolio companies in Europe, Asia and the US. EQT works with portfolio companies to achieve sustainable growth, operational excellence and market leadership. "
target parent: Vestar Capital Partners
target: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey Holdings is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care.
price ($mm)[EV]
$2,234 [$2,370]
rev ($mm)
$344
EBITDA ($mm)
$105
EV / rev
6.9x
EV / EBITDA
22.7x
closed 3/12/2008 via Company Press Release

Vestar Capital Partners, acquired Press Ganey Associates, Inc.

synopsis: American Securities Capital Partners (ASCP) completed the sale of its interest in Press Ganey Associates after almost five years of partnership with the Company. The exit occurs after significant accomplishments by Press Ganey over this period.
buyer: Vestar Capital Partners
Vestar Capital Partners is a leading international private equity firm specializing in management buyouts and growth capital investments. The firm's investment strategy is targeted towards companies in the U.S., Europe, and Japan with valuations in the $100 million to $5 billion range. "
target parent: American Securities Capital Partners
target: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey Associates is the health care industry’s leading independent vendor of satisfaction measurement and improvement services. Press Ganey assists health care facilities in collecting and using patient, resident, employee, and physician evaluations in their quality improvement initiatives.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/3/2022 via BNC Analysis

Vizient, Inc., acquired Safe & Reliable Healthcare, LLC

synopsis: Vizient, Inc. announced it has acquired Safe & Reliable Healthcare, a leading provider of high reliability services, with more than a decade of proven experience in transforming cultures to create resilience, enhance workforce engagement and accountability, and help healthcare organizations deliver consistently safer and more reliable patient care.
buyer: Vizient, Inc.
Vizient, Inc., the largest healthcare performance improvement company in the US, serves more than 50% of the nation’s acute care providers, which includes 97% of the nation’s academic medical centers, and more than 20% of ambulatory care providers. "
target: Safe & Reliable Healthcare, LLC
Safe & Reliable Healthcare is a leading provider of high reliability services, with more than a decade of proven experience in transforming cultures to enhance workforce engagement and accountability. They provide SCORE, the integrated, outcomes-predictive, culture and engagement survey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/3/2016 via BusinessWire

Bivarus, Inc., acquired The Jackson Group, Inc.

synopsis: Bivarus, Inc., a patient experience analytics company, announced that it has acquired The Jackson Group, Inc., a leading healthcare-focused measurement and consulting firm. The acquisition expands Bivarus’s offerings to capture and operationalize patient and employee insights for healthcare organizations.
buyer: Bivarus, Inc.
Bivarus brings a new science for measuring continuous quality improvement (CQI) and the patient experience to hospital-based outpatient service lines, community-based clinics, and large group practices. Their analytics platform gives healthcare leaders relevant data around patient experience. "
target: The Jackson Group, Inc.
The Jackson Group, Inc. commits itself and its resources to helping organizations through a wide array of solutions including employee surveys, customer satisfaction surveys, exit surveys, and community perceptions assessments.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/5/2011 via Market Wire

Avatar International LLC, acquired HR Solutions International, Inc.

synopsis: Avatar International, a leading healthcare quality improvement firm, announced its acquisition of HR Solutions International, Inc., a human capital management consulting firm specializing in employee and physician engagement. The firm designs surveys and administers them primarily through email and web-based channels.
buyer parent: The Riverside Company
buyer: Avatar International LLC
Avatar International, a research and consulting company based in Orlando, Fla., specializes in Evidence Based Intelligent Surveys™ and Innovative Strategies™ to transform information into significant quality and efficiency of care improvement for the healthcare industry. "
target: HR Solutions International, Inc.
HR Solutions International designs surveys and administers them primarily through email and web-based channels. Customers access the data through an online reporting tool that provides detailed and customizable results as well as actionable recommendations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/29/2017 via PR Newswire

Optum, will acquire The Advisory Board Company

synopsis: The Advisory Board Company, a distinctive provider of research, technology and consulting to health care organizations and education institutions, announced that it has entered into a definitive merger agreement to sell its health care business to Optum, a leading health services company.
buyer parent: UnitedHealth Group
buyer: Optum
Optum is a health services and innovation company on a mission to help make the health system work better for everyone. They combine data and analytics with technology and expertise to power modern health care. "
target: The Advisory Board Company (ABCO:$799.15)
The Advisory Board Company is a best practices firm that uses a combination of research, technology and consulting to improve the performance of approximately 5,700 health care organizations and educational institutions.
price ($mm)
$1,300
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/27/2021 via BusinessWire

Press Ganey Associates, Inc., acquired Symphony Performance Health, Inc.

synopsis: Press Ganey, the national leader in health care consumer and workforce engagement, acquired SPH Analytics (SPH), the national leader in member experience measurement and engagement for the health insurance industry.
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. "
target parent: Symphony Technology Group
target: Symphony Performance Health, Inc.
SPH Analytics offers the leading healthcare measurement and analytics platform for consumer experience. Leveraging a foundation of 35 years of healthcare consumer experience data and behavioral patterns, SPH deploys an analytical and predictive approach to measure and report the consumer experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/14/2015 via PR Newswire

Decision Resources Group, acquired Healthcare Business Insights

synopsis: Decision Resources Group (DRG), a subsidiary of Piramal Enterprises Ltd., announced that it has acquired Healthcare Business Insights (HBI), a trusted provider of best practice research, training and services to more than 1,400 hospitals across the U.S. HBI's member-centric Academies enable hospitals to understand how to address critical issues.
buyer parent: Piramal Group
buyer: Decision Resources Group
Decision Resources Group offers best-in-class, high-value information and insights on critical issues within the healthcare industry. The top biopharmaceutical, medical technology and managed care companies rely on the Company’s predictive analytics to make fully informed decisions. "
target: Healthcare Business Insights
Healthcare Business Insights (HBI) is a leading provider of in-depth research and thoughtful insights across the core business functions found in hospitals and health systems nationwide. HBI's membership programs include Revenue Cycle, IT, Supply Chain and Cost & Quality.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/9/2021 via BNC Analysis

YouGov plc, acquired LINK Marketing Services AG

synopsis: YouGov Plc announced the acquisition of the leading Swiss market and social research agency, LINK Marketing Services AG based in Zurich. YouGov Plc is the international market research and data analytics group. LINK Marketing is a well-regarded player in the region with a focus on driving innovation in its market and social research capabilities.
buyer: YouGov plc (AIM:YOU:$223.64)
UK-based YouGov is an international research and data analytics group. YouGov combines its continuous stream of data with its research expertise to provide insights that enable intelligent decision-making and informed conversations. "
target: LINK Marketing Services AG
LINK Marketing was founded in 1981 in Lucerne, Switzerland and is a well-regarded player in the region with a focus on driving innovation in its market and social research capabilities.
price ($mm)
$29
rev ($mm)
$26
EBITDA ($mm)
EV / rev
1.1x
EV / EBITDA
closed 7/6/2021 via Company Press Release

The Kantar Group, acquired Numerator

synopsis: UK-based Kantar has acquired Numerator, a tech-driven consumer and market intelligence company. Numerator blends proprietary data, including a digital panel of over 1 million U.S. consumers, with advanced technology to create unique insights that help companies understand their customers in real-time and identify growth opportunities.
buyer parent: Bain Capital
buyer: The Kantar Group
UK-based Kantar is the world’s leading data-driven analytics and brand consulting group. Kantar works alongside clients to create strategies that improve brand awareness, attract more consumers, increase brand penetration, create financial success, and grow peoples’ confidence in public services. "
target parent: Vista Equity Partners
target: Numerator
Numerator is a data and tech company bringing speed and scale to the market research space. The company blends proprietary data with advanced technology to create unique insights for the market research industry that has been slow to change.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/10/2021 via BNC Analysis

Astound Commerce, acquired Market Force Information, Inc.

synopsis: Independent digital commerce specialist Astound Commerce has acquired MarketForce, a business unit within Digital River and leading innovator in digital performance marketing services.
buyer: Astound Commerce
Astound Commerce is an award-winning global digital commerce provider. They combine strategy, technology and interactive marketing services for many of the world's favorite brands and retailers. They can power every aspect of online business, and integrate across all marketing channels. "
target parent: Digital River, Inc.
target: Market Force Information, Inc.
Market Force Information, Inc. is the leading global customer intelligence solutions company for multi-location businesses including major retailers, restaurants, grocery and convenience stores, financial institutions, entertainment studios and consumer packaged goods companies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/22/2020 via PR Web

Schlesinger Group, acquired 20|20 Research, Inc.

synopsis: Schlesinger Group, a leading international data collection and research services company, has acquired 20|20 Research, a qualitative technology-led research services provider in the US. The addition of 20|20 Research adds high-quality proprietary online qualitative tools to Schlesinger Group’s portfolio of capabilities.
buyer parent: Gauge Capital
buyer: Schlesinger Group
Schlesinger Group is a leading data collection company offering a broad range of qualitative and quantitative solutions worldwide. The Group delivers high-quality recruitment and research services for any methodology, including online surveys, online communities, webcam focus groups, and more. "
target: 20|20 Research, Inc.
20|20 is a leading expert and innovator in qualitative research that makes it easier for companies to prioritize the insights that drive growth. With its suite of in-house services, nationwide panel, and proprietary technology platforms, 20|20 connects thousands of brands to consumers worldwide.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/3/2020 via BusinessWire

MaritzCX merged with InMoment, Inc,

synopsis: InMoment and MaritzCX, recognized market leaders and proven innovators in the global customer experience (CX) sector, have merged. The combined company will serve 90 percent of the world’s automotive companies, eight out of 10 of the leading banks, nearly 20 percent of the top 50 retailers, and 40 percent of the top hospitality companies.
buyer parent: Madison Dearborn Partners
buyer: InMoment, Inc
InMoment helps organizations deliver more valuable and inspiring experiences to their customers and employees at every moment in their journey. The company's Experience Intelligence (XI) platform continually analyzes and evaluates enterprise experience data and customer feedback. "
target parent: Maritz, Inc.
target: MaritzCX
MaritzCX is the leader in experience management for big business, and includes customer experience (CX), employee experience (EX), and patient experience. The company combines experience management software, data and research science, and deep vertical market expertise to accelerate client success.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/6/2019 via Company Press Release

Schlesinger Group, acquired Focus Pointe Global

synopsis: Schlesinger Group, a leading international data collection and research services company, has acquired Focus Pointe Global, a US marketing research data collection company offering a range of in-person and online qualitative solutions.
buyer parent: Gauge Capital
buyer: Schlesinger Group
Schlesinger Group is a data collection company offering a broad range of qualitative and quantitative research solutions. They provide effective online surveys that include programming and hosting. As the world transforms, they reach for new heights, redefining services beyond clients’ expectations."
target: Focus Pointe Global
Focus Pointe Global is a US marketing research data collection company offering a range of in-person and online qualitative solutions with expertise in the consumer space, clinical studies, and jury research. Its 1.6 million-member QualPanel is a rich source of qualified respondents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/6/2019 via BNC Analysis

Ironwood Insights Group, acquired Discovery Research Group

synopsis: Ironwood Insights Group, a full-service research firm dedicated to helping their clients make informed business decisions, has acquired the data collection company, Discovery Research Group, headquartered in Saratoga Springs, UT.
buyer: Ironwood Insights Group
Ironwood Insights Group is a full-service research firm dedicated to helping their clients make informed business decisions. They aim to fully understand their client's research objectives. With those objectives, they design a research strategy to achieve their clients'​ specific goals. "
target: Discovery Research Group
Discovery Research Group, with 30+ years of experience, completing thousands of surveys each year, they are the best choice for high quality, competitively priced data collection methodologies in market research, healthcare follow up, customer loyalty, tracking and polling studies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/3/2019 via Yahoo, Inc.

Beyond Commerce, Inc., will acquire Issues & Answers Network, Inc.

synopsis: Beyond Commerce, Inc., a provider of B2B internet marketing analytics, technologies and services, announced it has agreed to acquire Issues & Answers Network, Inc. Issues & Answers is a global consumer insights research partner providing answers for brands and companies through both qualitative and quantitative methodologies.
buyer: Beyond Commerce, Inc. (OTCPK:BYOC:$5.83)
Beyond Commerce, Inc. is focused on business combinations of "big data" companies in the global B2B internet marketing analytics, technologies and related services space. Their objective is to develop and deploy software technology that will build on growth potential and to exploit opportunities. "
target: Issues & Answers Network, Inc.
Issues & Answers Network (I&A) is a global consumer insights research partner dedicated to providing the answers that brands or companies need through both qualitative and quantitative methodologies. I&A collects information through telephone interviewing, web surveys and face-to-face focus groups.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/3/2019 via Company Press Release

ResearchBods merged with STRAT7,

synopsis: UK's specialist data and analytics agency ResearchBods, is now a part of STRAT7 – a new UK group backed by Horizon Capital that will help businesses and brands extract and interpret customer insights to create powerful data driven strategies.
buyer parent: Horizon Capital
buyer: STRAT7
UK’s STRAT7 is an inspired partnership of data, insight analytics and strategy specialists. STRAT7 was created to help brands overcome the challenges of capturing consumer data seamlessly and harnessing the insights to evolve strategies and make game-changing business decisions. "
target: ResearchBods
UK's ResearchBods is a creative and forward thinking company with vast experience within market research. They help brands, businesses and organisations understand and engage with their customers, stakeholders or employees through access panels, insight communities and digital research solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/3/2019 via PE Hub

Bonamy Finch merged with STRAT7,

synopsis: UK's specialist data and analytics agency Bonamy Finch, is now a part of STRAT7 – a new UK group backed by Horizon Capital that will help businesses and brands extract and interpret customer insights to create powerful data driven strategies.
buyer parent: Horizon Capital
buyer: STRAT7
UK’s STRAT7 is an inspired partnership of data, insight analytics and strategy specialists. STRAT7 was created to help brands overcome the challenges of capturing consumer data seamlessly and harnessing the insights to evolve strategies and make game-changing business decisions. "
target: Bonamy Finch
UK’s Bonamy Finch is an analytically-driven insights consultancy group. They provide a unique blend of advanced analytics, data science and bespoke research solutions to uncover growth opportunities for the world’s leading brands.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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RIWI is a global trend-tracking and prediction technology firm. RIWI offers its clients tracking surveys, continuous risk monitoring, predictive analytics and ad effectiveness tests in all countries. Their technology enables businesses to find out what people really think and want.
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UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands.
year
2021
rev ($mm)
$147.40
EBITDA ($mm)
($48.79)
EBIT ($mm)
($51.18)
Net Income ($mm)
Employees
783
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Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2021
rev ($mm)
$23.14
EBITDA ($mm)
$4.28
EBIT ($mm)
$1.53
Net Income ($mm)
$0.35
Employees
158
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Ticker: TSE:4170
 
 
 
 
 
 
 
 
Kaizen Platform
Kaizen Platform
Kaizen Platform is a provider of customer experience solutions in Japan. Kaizen offers a full-service, web-based platform that enables businesses to optimize digital customer experiences at scale without utilizing expensive internal resources.
year
2021
rev ($mm)
$15.19
EBITDA ($mm)
$1.49
EBIT ($mm)
$0.31
Net Income ($mm)
Employees
116
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Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
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Ticker: WSTM
 
 
 
 
 
 
 
 
Workstream
Workstream
Workstream Inc. supplies technology solutions and services to help employers improve Talent Acquisition and Talent Management. The company is a leader in Software as a Service (SaaS) solutions to help employers manage their workforces.
year
2012
rev ($mm)
$7.19
EBITDA ($mm)
($1.07)
EBIT ($mm)
($1.40)
Net Income ($mm)
$0.45
Employees
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Ticker: ASX:8CO
 
 
 
 
 
 
 
 
8common
8common
8common brings innovative enterprise software concepts to life, injecting a high-performing, product-driven culture and smart entrepreneurialism into every venture. 8common identifies, acquires and nurtures high potential businesses capable of startup agility and SaaS delivery.
year
2017
rev ($mm)
$2.91
EBITDA ($mm)
($0.12)
EBIT ($mm)
($0.41)
Net Income ($mm)
Employees
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Ticker: DEXO
 
 
 
 
 
 
 
 
Thryv
Thryv
Thryv's flagship software includes everything small business owners need to manage their work, in a single package. With over 20 industry customizations and a fully mobile interface, technology previously reserved for big businesses is now at the fingertips of small business owners nationwide.
year
2021
rev ($mm)
$1,115.87
EBITDA ($mm)
$326.50
EBIT ($mm)
$230.91
Net Income ($mm)
$206.29
Employees
2311
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Ticker: OM:KAMBI
 
 
 
 
 
 
 
 
Kambi Group plc
Kambi Group plc
Kambi is a global provider of premium sports betting technology and services. Kambi enables clients in the betting and gaming industry to provide first-class sports betting experiences. They offer solutions for odds compiling, customer intelligence and risk management.
year
2021
rev ($mm)
$163.07
EBITDA ($mm)
$59.35
EBIT ($mm)
$55.99
Net Income ($mm)
$46.62
Employees
1031
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Ticker: NZSE:GEO
 
 
 
 
 
 
 
 
GeoOp Ltd.
GeoOp is a fast-growing mobile workforce management software company. GeoOp offers complete job management all wrapped into a low cost, easy to use service, with premium support.
year
2015
rev ($mm)
$0.65
EBITDA ($mm)
($3.21)
EBIT ($mm)
($3.25)
Net Income ($mm)
Employees
40
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Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2023
rev ($mm)
$26,492.00
EBITDA ($mm)
$3,846.00
EBIT ($mm)
$548.00
Net Income ($mm)
Employees
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Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2022
rev ($mm)
$1,274.46
EBITDA ($mm)
($82.03)
EBIT ($mm)
($107.79)
Net Income ($mm)
Employees
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Ticker:
 
 
 
 
 
 
 
 
Zeta Global
Zeta Global
Zeta Global Holdings Corp. is a leading data-driven, cloud-based marketing technology company that empowers enterprises to acquire, grow and retain customers more efficiently.
year
2021
rev ($mm)
$458.34
EBITDA ($mm)
($198.60)
EBIT ($mm)
($244.53)
Net Income ($mm)
Employees
1434
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Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
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Ticker: PGND
 
 
 
 
 
 
 
 
Press Ganey Associates, Inc.
Press Ganey Associates, Inc.
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement.
year
2016
rev ($mm)
$344.32
EBITDA ($mm)
$104.94
EBIT ($mm)
$60.70
Net Income ($mm)
$27.26
Employees
1058
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Ticker: NRCI.B
 
 
 
 
 
 
 
 
NRC Health
NRC Health
NRC Health has helped healthcare organizations illuminate and improve the moments that matter to patients, residents, physicians, nurses, and staff for 35 years.
year
2015
rev ($mm)
$101.10
EBITDA ($mm)
$29.31
EBIT ($mm)
$25.21
Net Income ($mm)
$15.78
Employees
380
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Ticker: ENXTPA:IPS
 
 
 
 
 
 
 
 
Ipsos S.A
Ipsos S.A
Ipsos ranks third in the global research industry. They have built a solid Group around a multi-specialist positioning – Media and advertising research; Marketing research; Client and employee relationship management; Opinion & social research; Mobile, Online, Offline data collection and delivery.
year
2021
rev ($mm)
$2,361.14
EBITDA ($mm)
$297.73
EBIT ($mm)
$306.02
Net Income ($mm)
$208.09
Employees
17640
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Ticker: SCOR
 
 
 
 
 
 
 
 
comScore, Inc.
comScore, Inc.
comScore, Inc. is a global leader in digital measurement and analytics, delivering insights on web, mobile and TV consumer behavior that enable clients to maximize the value of their digital investments.
year
2021
rev ($mm)
$360.47
EBITDA ($mm)
$5.90
EBIT ($mm)
($28.12)
Net Income ($mm)
Employees
1293
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Ticker: ENXTPA:ALBLD
 
 
 
 
 
 
 
 
Bilendi
Bilendi
At a time when the volumes, variety and speed of data broadcast and exchange are expanding rapidly, Bilendi brings an innovative, technology-led approach to data collection, management and analysis. Its core activities are Services for Market Research and Customer Engagement and Loyalty.
year
2020
rev ($mm)
$38.72
EBITDA ($mm)
$6.24
EBIT ($mm)
$3.24
Net Income ($mm)
$1.47
Employees
244
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Ticker: ASX:PPL
 
 
 
 
 
 
 
 
Pureprofile Pty Ltd.
Pureprofile is a technology and insights company that helps brands, businesses and consumers make better decisions. Consumers answer short surveys to build their own unique profiles and Pureprofile uses this information to connect them to surveys, insights, and offers tailored to their preferences.
year
2018
rev ($mm)
$36.88
EBITDA ($mm)
($1.94)
EBIT ($mm)
($2.81)
Net Income ($mm)
Employees
210
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