Like Feedback Loop, Inc.

closed 5/6/2022 via Company Press Release

DISQO, acquired Feedback Loop, Inc.

synopsis: Customer experience platform DISQO announced the acquisition of Feedback Loop, Inc., a provider of SaaS technology that empowers fast and easy consumer feedback for product and marketing professionals, from early-stage discovery to ideation and design.
buyer: DISQO
DISQO is a customer experience (CX) platform empowering businesses, from SMBs to enterprises, to make the right decisions for their customers by testing and measuring every product and brand experience with speed. "
target: Feedback Loop, Inc.
Feedback Loop is the agile research platform for rapid consumer feedback. Fortune 500 companies like Farmers Insurance, Humana, Lending Tree, and Uber trust Feedback Loop to bring the voice of the consumer into critical market decisions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/3/2021 via BNC Analysis

Bilendi, acquired Discussnow

synopsis: Data collection business Bilendi has acquired 100% of the capital of Discussnow, a software-as-a-service (SaaS) insight platform. Discussnow collects and analyses data from conversations between invited participants on messaging apps including WhatsApp and Facebook Messenger.
buyer: Bilendi (ENXTPA:ALBLD:$38.72)
Bilendi, based in France, brings an innovative, technology-led approach to data collection, management and analysis. Its core activities are Services for Market Research and Customer Engagement and Loyalty. "
target: Discussnow
Discussnow, based in France, are a next generation software company that collects and analyses data from conversations between invited participants on messaging apps including WhatsApp and Facebook Messenger.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/20/2021 via Company Press Release

Civica, acquired ntropy

synopsis: Civica, a global leader in software for public services, has acquired ntropy data, Inc., which provides an innovative software-as-a-service platform for community and stakeholder engagement. The acquisition will help to drive improved digital engagement and community participation for customers across the Civica Group.
buyer parent: Partners Group Holding AG
buyer: Civica
Civica is a global leader in software for public services, providing a suite of applications for government, housing, health and care, and education sectors. With its software solutions, Civica helps customers be more responsive, efficient, and innovative and deliver better outcomes for citizens. "
target: ntropy
ntropy is the provider of an innovative software-as-a-service platform for community and stakeholder engagement. The company's comprehensive suite of engagement, feedback and analytics tools facilitates outreach, participation, communication, and discovery through advanced data analytics.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/6/2021 via BusinessWire

InMoment, Inc, acquired Wootric

synopsis: InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced it has acquired Wootric, the fast-growth leader of the digital feedback industry, to provide businesses unique solutions to speed their successful transformation to digital.
buyer parent: Madison Dearborn Partners
buyer: InMoment, Inc
InMoment helps organizations deliver more valuable and inspiring experiences to their customers and employees at every moment in their journey. The company's Experience Intelligence (XI) platform continually analyzes and evaluates enterprise experience data and customer feedback. "
target: Wootric
Wootric is CX management for maximizing customer lifetime value. Their turnkey micro-survey approach enables digital-first organizations to quickly understand customer sentiment at the moments that matter.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/19/2020 via BusinessWire

UserTesting, acquired Teston

synopsis: UserTesting, the leading provider for on-demand human insights, has acquired Teston, a European provider of multilingual experience testing for fast customer feedback. Getting customer feedback is critical for businesses of any size, and Teston has built its feedback solution with a focus on multi-language support from the ground up.
buyer: UserTesting
UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. "
target: Teston
Teston is a European provider of multilingual experience testing for fast customer feedback. Getting customer feedback is critical for businesses of any size, anywhere around the world–and Teston has built its feedback solution with a focus on multi-language support from the ground up.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/20/2020 via BusinessWire

Medallia, acquired LivingLens

synopsis: Medallia, Inc., the global leader in experience management, has acquired Liverpool-based LivingLens, the video feedback platform, to humanize feedback and bring the voice of the customer and employee to life. The acquisition gives Medallia's customers the ability to leverage video feedback alongside social, voice, app, and web feedback.
buyer: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: LivingLens
Liverpool-based LivingLens is a video feedback platform that automatically extracts insights and identifies key themes that navigate to meaningful content quickly, facilitating powerful stories to inspire action and drive change within organizations.
price ($mm)
$29
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/3/2019 via Company Press Release

Oracle Corporation, will acquire CrowdTwist

synopsis: Oracle announced it signed an agreement to acquire CrowdTwist, the leading cloud-native customer loyalty solution to empower brands to offer personalized customer experiences. CrowdTwist's customer loyalty platform enables brands to unlock unique insights and incremental value through omnichannel engagement.
buyer: Oracle Corporation (ORCL:$41,399.00)
Oracle is a computer technology corporation developing and marketing computer hardware systems and enterprise software products. By eliminating complexity and simplifying IT, Oracle enables its customers to accelerate innovation and create added value for their customers. "
target: CrowdTwist
CrowdTwist is a leading cloud-native customer loyalty solution. CrowdTwist's customer loyalty platform enables brands to unlock unique insights and incremental value through omnichannel engagement. Their solution leverages AI and predictive analytics to deepen brand-customer relationships.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/20/2018 via PE Hub

Feefo, acquired Feefo

synopsis: Feefo, the reviews and customer insights technology company, has announced that chief revenue officer Matt West, supported by the management team, has completed a management buyout of the business.
buyer: Feefo
Vespa Capital is a lower mid-market private equity firm investing discretionary capital. Their focus is on UK headquartered businesses with enterprise values between £10 million to £40 million. "
target: Feefo
Feefo is a disruptive global technology company empowering brands to make smarter decisions and improve consumer experiences by leveraging the full potential of real customer reviews.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/11/2018 via PR Newswire

Forrester, acquired GlimpzIt

synopsis: Forrester, one of the most influential research and advisory firms in the world, announced it has acquired GlimpzIt, an artificial intelligence and machine-learning provider based in San Francisco. GlimpzIt's customer Intelligence platform analyzes unstructured data, enabling brands to build offerings that resonate with their customers.
buyer: Forrester (FORR:$349.37)
Forrester is one of the most influential research and advisory firms in the world. They work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester's unique insights are grounded in annual surveys, methodologies, and the wisdom of their clients. "
target: GlimpzIt
GlimpzIt is AI for Customer Intelligence. Their customer Intelligence platform analyzes unstructured data (pictures, videos and text), enabling brands to build personalized offerings that resonate with their customers on a emotional level.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/19/2015 via BusinessWire

Strativity Group, acquired Touchpoint Dashboard, LLC

synopsis: Strativity Group, the world's leading customer experience consultancy, announced its acquisition of Touchpoint Dashboard's leading SaaS journey mapping platform. Touchpoint Dashboard's assets were acquired by Strativity in an effort to provide access to the best technology for journey mapping.
buyer: Strativity Group
The people at Strativity are guided by a proprietary integrated methodology to unleash exceptional performance with employees and customers. With experience at organizations such as Bain, EY, Ipsos, Bulgari and HP, Strativity brings world-class experience combined with a focus on measurable results."
target: Touchpoint Dashboard, LLC
Touchpoint Dashboard helps organizations run smarter by presenting a streamlined “dashboard” view of the areas in the customer journey that are costing the most in terms of loyalty, retention and profitability.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/13/2012 via PR Newswire

IBM, acquired Tealeaf Technology, Inc.

synopsis: IBM announced that it has completed its acquisition of Tealeaf Technology, Inc., a leading provider of digital customer experience management and customer behavior analysis solutions. Tealeaf provides a full suite of customer experience management software, which analyzes interactions on websites and mobile devices.
buyer: IBM (IBM:$74,461.00)
IBM is the world's largest information technology company. Drawing on resources from across IBM and key IBM Business Partners, IBM offers a wide range of services, solutions and technologies that enable customers, large and small, to take full advantage of the new era of on demand business. "
target: Tealeaf Technology, Inc.
Tealeaf provides visibility, insight, and answers for companies doing business online. Tealeaf's powerful customer experience analytics empower companies to optimize ebusiness by eliminating obstacles that block successful conversions or completion of business processes.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/20/2018 via GlobeNewswire

NRT Technology Corp., acquired OfferCraft

synopsis: NRT Technology Corp., a leading provider of digital commerce experiences in gaming and financial services, announced that it has acquired the assets of privately held OfferCraft, a software company that uses artificial intelligence and gamification to drive loyalty, engagement and revenue.
buyer: NRT Technology Corp.
NRT Technology Corp. (NRT) provides the most innovative payment processing, cash handling and cash management products, services and solutions in the casino industry. "
target: OfferCraft
OfferCraft is a software company that uses artificial intelligence and gamification to drive loyalty, engagement and revenue. Their software allows offers, coupons and rewards to be distributed digitally across email, SMS, websites, social media, kiosks, the Point of Sale, signage, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/15/2017 via BNC Analysis

Perkbox, acquired Loyalty Bay

synopsis: Perkbox, a cloud-based employee perks and engagement platform for businesses of all sizes, has acquired Loyalty Bay. Loyalty Bay provides data analytics and rewards delivery software that allows businesses to incentivise customers at various touch points, including on-boarding, purchasing, up-selling, and referring friends.
buyer: Perkbox
Perkbox is a cloud-based employee perks and engagement platform for businesses of all sizes. They are the leading provider of employee benefits programmes for thousands of companies such as Nando’s, Holland & Barrett, Royal Berkshire NHS Trust, Levi Strauss, Firmdale Hotels, Hawksmoor and Revolut. "
target: Loyalty Bay
Founded in 2014, Loyalty Bay’s data analytics and rewards delivery software enables businesses to incentivise customers at various touch points — including on-boarding, purchasing, up-selling, and referring friends — through issuing digital rewards, such as gift cards.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/22/2011 via Market Wire

Oracle Corporation, will acquire FatWire Software

synopsis: Oracle Corporation announced that it is has entered into an agreement to acquire FatWire Software (FatWire), a leading provider of web experience management solutions. FatWire's proven solutions provide organizations with the ability to deliver relevant customer content, build community engagement and drive site stickiness and loyalty.
buyer: Oracle Corporation (ORCL:$41,399.00)
Oracle Corporation is the world's largest enterprise software company. The company is a leading provider of systems software, including database management, application development, and application server software. "
target: FatWire Software
FatWire Software provides web experience management (WEM) solutions that enable organizations to deliver a rich online experience to users and simplify management of their web presence. FatWire offers a comprehensive WEM portfolio including best-in-class WCM and targeted marketing technologies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/29/2020 via PR Newswire

IdeaScale, acquired Betterific

synopsis: IdeaScale, the largest cloud-based innovation software platform, has acquired Betterific, a crowdsourced open innovation platform that helps brands generate new product ideas and insights. Betterific's mission is to help brands break free of their echo-chambers and get closer to the consumer.
buyer: IdeaScale
IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote. "
target: Betterific
Betterific is a crowdsourced open innovation platform that helps brands generate new product ideas and insights. Their mission is to help brands break free of their echo-chambers and get closer to the consumer to co-create products that are consumer-driven.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/10/2022 via BusinessWire

Dixa ApS, acquired Miuros SAS

synopsis: Danish customer support innovator Dixa has acquired analytics leader Miuros, and automation pioneer Solvemate. Based in Lyon, France, Miuros was designed to help brands turn customer data into actionable insights with AI-powered analytics, quality assurance and automation.
buyer: Dixa ApS
Headquartered in Copenhagen, Dixa is a customer engagement platform that creates value for brands and customers in a conversational, friendly, and engaging way called Customer Friendship. "
target: Miuros SAS
Based in France, Miuros is an AI-powered analytics and quality assurance platform for customer service teams. Murios' customer service performance platform drives businesses to streamline their operations and turns customer service data into actionable insights.
price ($mm)
$43
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/27/2022 via Company Press Release

Atlassian Pty Ltd., acquired Percept.AI

synopsis: Atlassian has acquired Percept.AI, an AI-powered virtual agent technology provider. They let customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
buyer: Atlassian Pty Ltd. (TEAM:$2,430.82)
Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 100,000 global customers, Atlassian is advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. "
target: Percept.AI
Percept is the no-code AI Chatbot that understands customers. It lets customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/12/2022 via PR Newswire

PlayVox, acquired Prodsight

synopsis: Playvox, a global provider of customer service quality assurance software, has acquired Prodsight, a SaaS provider of AI-driven customer interaction analytics in the UK. Prodsight analyses live chat transcripts and extracts actionable insights about customer needs to help product managers make better decisions.
buyer: PlayVox
Playvox is a global provider of customer service quality assurance software. Playvox empowers agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and improve revenue generation. "
target: Prodsight
Prodsight is a SaaS provider of AI-driven customer interaction analytics in the UK. Prodsight helps companies increase the success of their products. Their solution analyses live chat transcripts and extracts actionable insights about customer needs to help product managers make better decisions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/4/2022 via BNC Analysis

Base Digitale Group, will acquire DVR Italia

synopsis: Base Digitale Group, a leading provider of business services in Italy, will acquire a 72% stake in Digital Voice Recording Italia Srl (DVR Italia), an Italian software company. DVR Italia offers a complete CRM software suite that provides solutions for customer complaint management, customer satisfaction surveys, and more.
buyer parent: Sesa S.p.A.
buyer: Base Digitale Group
Base Digitale Group is a leading provider of business services in Italy. Base Digitale Group helps their clients to grow and transform their business. They provides services for back office process management, security and surveillance, and information technology consulting. "
target: DVR Italia
DVR Italia is an Italian software company. DVR Italia provides tailored solutions to companies in various sectors. They offer a complete CRM software suite that provides solutions for customer complaint management, customer satisfaction surveys, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/21/2021 via BNC Analysis

Skeepers, acquired MyFeelBack

synopsis: Skeepers, a Marseille, France-based group has completed an acquisition with the takeover of the Toulouse start-up MyFeelBack, which turns customer feedback into business opportunities. MyFeelBack is a SaaS software for collecting customer feedback via ultra-targeted smart surveys.
buyer: Skeepers
Skeepers, based in France, provides people-smart SaaS (Software-as-a-Service) solutions. Skeepers' products include Avis Vérifiés, a SaaS solution for analyzing and publishing customer reviews, Mediatech-CX, a platform for managing and facilitating the customer experience, and more. "
target: MyFeelBack
MyFeelBack is a SaaS software for collecting customer feedback via ultra-targeted smart surveys. With MyFeelBack, companies can ask targeted questions or display messages to their users and visitors based on who they are and what they do.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/6/2022 via Company Press Release

DISQO, acquired Feedback Loop, Inc.

synopsis: Customer experience platform DISQO announced the acquisition of Feedback Loop, Inc., a provider of SaaS technology that empowers fast and easy consumer feedback for product and marketing professionals, from early-stage discovery to ideation and design.
buyer: DISQO
DISQO is a customer experience (CX) platform empowering businesses, from SMBs to enterprises, to make the right decisions for their customers by testing and measuring every product and brand experience with speed. "
target: Feedback Loop, Inc.
Feedback Loop is the agile research platform for rapid consumer feedback. Fortune 500 companies like Farmers Insurance, Humana, Lending Tree, and Uber trust Feedback Loop to bring the voice of the consumer into critical market decisions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/6/2022 via Company Press Release

DISQO, acquired Feedback Loop, Inc.

synopsis: Customer experience platform DISQO announced the acquisition of Feedback Loop, Inc., a provider of SaaS technology that empowers fast and easy consumer feedback for product and marketing professionals, from early-stage discovery to ideation and design.
buyer: DISQO
DISQO is a customer experience (CX) platform empowering businesses, from SMBs to enterprises, to make the right decisions for their customers by testing and measuring every product and brand experience with speed. "
target: Feedback Loop, Inc.
Feedback Loop is the agile research platform for rapid consumer feedback. Fortune 500 companies like Farmers Insurance, Humana, Lending Tree, and Uber trust Feedback Loop to bring the voice of the consumer into critical market decisions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/15/2021 via GlobeNewswire

DISQO, acquired Verto

synopsis: Audience insights platform DISQO has acquired Verto Analytics, a cross-device measurement company. Headquartered in Helsinki, Finland, Verto's solutions have been used by brands and media companies around the world to understand behaviors and measure consumer journeys.
buyer: DISQO
DISQO is an audience insights platform that powers brand decisions. The DISQO platform is built on the most complete and connected permission-based data, shared directly by consumers. "
target: Verto
Based in Finland, Verto Analytics is a media measurement company. Its behavioral analytics platform helps brands and companies get a holistic view of consumers, including their behavior, along with demographics, lifestyles, attitudes, and interests.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/27/2022 via BusinessWire

SoundHound Inc. merged with Archimedes Tech SPAC Partners Co.,

synopsis: SoundHound AI, Inc., a global leader in voice artificial intelligence, announced the completion of the previously announced business combination between SoundHound Inc. and Archimedes Tech SPAC Partners Co., a special purpose acquisition company.
buyer: Archimedes Tech SPAC Partners Co.
Archimedes Tech SPAC Partners Co. is a blank check company formed for the purpose of effecting a merger, share exchange, asset acquisition, share purchase, reorganization or similar business combination with one or more businesses in the AI, cloud services, and automotive technology sectors. "
target: SoundHound Inc.
SoundHound, a leading innovator of conversational intelligence, offers an independent voice AI platform that enables businesses across industries to deliver best-in-class conversational experiences to their customers.
price ($mm)
$1,994
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/20/2022 via Company Press Release

Spotler, acquired OBI4wan B.V.

synopsis: Spotler Group announced the acquisition of OBI4wan B.V., an omnichannel customer service and marketing solution to bring webcare, intelligent live chat, chatbots, messaging, social engagement, and media monitoring to their growing marketing technology and services portfolio.
buyer: Spotler
Founded in 2016 on the principles of connecting companies with their customers through innovative digital marketing and communications technologies, the Netherlands-based Spotler Group has invested in building and developing a portfolio of leading technologies and expertise. "
target parent: Main Capital Partners BV
target: OBI4wan B.V.
Founded in 2011, OBI4wan is the Benelux market leader in enabling marketers and customer service professionals to provide a consistent, responsive customer experience across multiple channels, including chatbots, messaging apps, and social media.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/3/2021 via BNC Analysis

Tech Mahindra Limited, acquired Activus Connect LLC

synopsis: Tech Mahindra announced that it has acquired a 100% stake in US-based Activus Connect, a leading provider of work at home customer experience management solutions. Activus has more than 1750 employees. Activus Connect provides customizable omni-channels and an AI-powered compliance analytics platform, SmartVirtual.
buyer parent: Mahindra Group
buyer: Tech Mahindra Limited (NSEI:TECHM:$5,527.41)
Based in India, Tech Mahindra represents the connected world, offering innovative, customer-centric information technology experiences. Their convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value. "
target: Activus Connect LLC
US-based Activus Connect is a leading provider of work at home customer experience management solutions. Activus Connect provides customizable omni-channels and an AI-powered compliance analytics platform, SmartVirtual.
price ($mm)
$62
rev ($mm)
$17
EBITDA ($mm)
EV / rev
3.6x
EV / EBITDA
closed 10/20/2021 via BusinessWire

Dialpad, Inc., acquired Koopid

synopsis: Dialpad Inc., the industry leader in AI-powered communication and collaboration, has acquired Koopid, the premier AI-driven platform for an omnichannel customer experience. Koopid's AI-powered conversational platform allows brands to deliver a modern, connected customer experience within and across all digital channels.
buyer: Dialpad, Inc.
Dialpad is a leading cloud communications platform. Dialpad turns conversations into opportunities and helps global teams make smarter calls, anywhere, anytime. Their products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems. "
target: Koopid
Koopid is the premier AI-driven platform for an omnichannel customer experience. Koopid enables brands to naturally engage their customers. Their AI-powered conversational platform allows brands to deliver a modern, connected customer experience within and across all digital channels.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/2/2021 via BNC Analysis

Vista Equity Partners, will acquire Drift

synopsis: Private equity firm Vista Equity Partners announced that it is taking a majority stake in Drift, a company which aims to be the Amazon of businesses. Drift is the world's leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, and more.
buyer: Vista Equity Partners
Vista is a leading global investment firm with more than $77 billion in assets under management. The firm exclusively invests in enterprise software, data, and technology-enabled organizations across private equity, credit, public equity, and permanent capital strategies. "
target: Drift
Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world's leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/14/2021 via Yahoo, Inc.

Commsor, acquired Meetsy

synopsis: Commsor, which sees itself as an operating system for community managers, has acquired Meetsy, a communications software company that creates serendipity and unlock the power of networks in their customer's community by enabling members to easily connect with each other.
buyer: Commsor
Commsor is a community control center – powerful analytics, automations, and engagement tools for world-class community management. When done right, community will enable and improve customer acquisition, support, success, and retention in ways never thought possible. "
target: Meetsy
Meetsy is a communications software company that creates serendipity and unlock the power of networks in their customer's community by enabling members to easily connect with each other.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/9/2021 via BNC Analysis

ZoomInfo Technologies Inc., acquired Insent

synopsis: B2B data company ZoomInfo has acquired Insent, an AI startup that makes web-based conversational chatbots for sales and marketing teams. Insent integrates with companies’ existing marketing and CRM tools to derive additional context for website visitors, such as deanonymizing specific visitors to establish what company they work for.
buyer: ZoomInfo Technologies Inc. (:$747.20)
ZoomInfo is a Go-To-Market Intelligence Solution for more than 15,000 companies worldwide. Its platform empowers B2B sales, marketing, and recruiting professionals to succeed by pairing best-in-class technology with unrivaled data coverage, accuracy, and depth of company and contact information. "
target: Insent
Insent is an AI startup that makes web-based conversational chatbots for sales and marketing teams. Insent integrates with companies’ existing marketing and CRM tools to derive additional context for website visitors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/25/2021 via Company Press Release

BriefYourMarket, acquired Yomdel Limited

synopsis: BriefYourMarket.com have completed the acquisition of the Live Chat operator Yomdel. Yomdel is a market-leading customer experience and live chat provider specializing in providing manned chat services to multiple sectors including property, financial services, removals, travel and many more. They are based in the UK.
buyer: BriefYourMarket
BriefYourMarket's multi-channel, all-in-one marketing platform empowers businesses to cost effectively and quickly create automated, personal email campaigns that target customers based on their interests and preferences. "
target: Yomdel Limited
Yomdel is a market-leading customer experience and live chat provider specializing in providing manned chat services to multiple sectors including property, financial services, removals, travel and many more. They are based in the UK.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/17/2021 via PR Newswire

Genesys, will acquire Bold360

synopsis: Genesys, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360 from LogMeIn. Bold360 is a leader in AI powered digital customer engagement.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Elliott Management Corp.
target: Bold360
Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/15/2021 via BusinessWire

Sabio, acquired Fonetic

synopsis: Sabio Group, Europe’s leading technology and digital CX service provider, has acquired Fonetic, a leading Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics solutions.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: Fonetic
Based in Spain, Fonetic is a leading provider in conversational voicebots, chatbots and NLP (natural language processing). Their solutions allow customers to automate and understand communications across all channels, so they can increase efficincies and do better business.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via BusinessWire

LiveVox, Inc., acquired Teckst

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber).
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target: Teckst
Founded in 2014, Teckst enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/24/2019 via BusinessWire

Medallia, acquired Zingle

synopsis: Medallia, Inc., a global leader in experience management, has acquired Zingle, a real-time customer engagement solution for hospitality, travel, and retail verticals. Zingle’s patented technology is used by many of the world’s leading hospitality and travel companies to deliver high touch service in real-time at a massive scale.
buyer: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Zingle
Zingle is a software solution which enables businesses to communicate with customers through text messaging. Their real-time enterprise platform works on any device, providing the tools to deliver an instant, actionable, and seamless customer experience.
price ($mm)
$42
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/8/2019 via BusinessWire

Groupon, Inc., acquired Presence AI

synopsis: Groupon, an American worldwide e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods and services, has acquired Presence AI, an AI-powered text and voice communications tool that enables and facilitates messaging between customers and merchants.
buyer: Groupon, Inc. (GRPN:$2,503.80)
Groupon offers a vast mobile and online marketplace where people discover and save on amazing things to do, see, eat and buy. By enabling real-time commerce across local businesses, travel destinations, consumer products and live events, shoppers can find the best a city has to offer. "
target: Presence AI
Founded in 2015, Presence AI is an AI-powered text and voice communication tool that enables and facilitates messaging between customers and merchants.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/20/2019 via Company Press Release

Conversocial, acquired Assist MegaCorp Inc

synopsis: Conversocial, the leading digital customer experience platform, is acquiring Assist, pioneers in messaging automation, to offer scalable, conversational customer experiences that strike the right balance between adaptive automation and human support.
buyer: Conversocial
Conversocial helps brands develop meaningful relationships with their customers. Tapping into the unique nature of messaging, and combining human agents with adaptive automation, they enable brands to deliver conversational customer experiences that transform customer service, marketing, and sales. "
target: Assist MegaCorp Inc
Assist is a Chatbot platform that provides clients with customized ways to reach more customers through automated online and voice messaging. From natural language understanding services to analytics, Assist allows users to build and understand the full picture of their conversational experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/19/2018 via Company Press Release

easyRECrue, acquired PlayBots

synopsis: EASYRECRUE, a leading European provider of digital solutions for recruitment professionals, has acquired PlayBots, a French company that creates chatbots to suit their client's needs. PlayBots' chatbots help build meaningful relationships by connecting brands and customers through conversation.
buyer: easyRECrue
Founded in 2013, EASYRECRUE is a leading European provider of digital solutions for recruitment professionals. EASYRECRUE offers a SaaS suite of talent pre-screening applications that allow recruitment professionals to set up pre-recorded interviews or perform live video interviews. "
target: PlayBots
Founded in 2016, PlayBots is a French company that creates chatbots to suit their client's needs. Their chatbots help build meaningful relationships by connecting brands and customers through conversation. PlayBots allows brands to send news and content, automate interactions, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/21/2018 via BNC Analysis

Digital Air Strike, acquired Path Chat

synopsis: Digital Air Strike, the leading social media, reputation management and digital engagement company, announced it has acquired the privately-held A.I. chat technology business Path Chat. Path Chat is an intelligent messaging platform that helps businesses start more conversations with their prospects and customers.
buyer: Digital Air Strike
Digital Air Strike is the leading social media, intelligent messaging, and digital engagement company that helps businesses increase consumer response and conversions in digital and social media environments while generating measurable ROI. "
target: Path Chat
Path Chat is an intelligent messaging platform that helps businesses start more conversations with their prospects and customers across multiple messaging channels including online chat and SMS.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/10/2015 via Company Press Release

Interactive Intelligence Group, Inc., acquired Customer360

synopsis: Interactive Intelligence, a global provider of software and cloud services for customer engagement, unified communications and collaboration, has acquired Customer360. The company is a developer of Software as a Service (SaaS) applications that help businesses enhance customer relations using non-voice communications channels.
buyer: Interactive Intelligence Group, Inc. (ININ:$426.17)
Interactive Intelligence provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, grow their business faster and reduce costs. "
target: Customer360
Customer360 helps businesses enhance their customer relations using non-voice communication channels. The Customer360 Customer Engagement Platform introduces a whole new way of interacting with customers by leveraging mobile centricity, rich media and big data.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/6/2021 via Company Press Release

Puzzel, acquired Vergic

synopsis: Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, has acquired Vergic, a Swedish digital engagement company. Vergic enables businesses to improve their customer experiences through AI-supported messaging, voice and digital collaboration tools. Their platform allows users to orchestrate how and when to engage with customers.
buyer parent: Marlin Equity Partners
buyer: Puzzel
Headquartered in Norway, Puzzel is a leading cloud-based contact centre software provider and was a pioneer in offering integrated customer engagement as an easily-deployed service. The company combines omni-channel technology with artificial intelligence capabilities. "
target: Vergic
Vergic is a Swedish digital engagement company. Vergic enables businesses to improve their customer experiences through AI-supported messaging, voice and digital collaboration tools. Their platform allows users to orchestrate how, why and when to engage with customers during their journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/10/2020 via PR Web

Xenon Partners, acquired UXPin

synopsis: Xenon Partners has acquired UXPin, a leading collaborative design and prototyping platform. Trusted by thousands of teams around the world, including Apple, Netflix, PayPal and more, this partnership will take UXPin’s product and reach within the digital community to the next level, amplifying the company's impact of helping design and development
buyer: Xenon Partners
Xenon acquires and operates early-stage B2B SaaS (Software as a Service) technology companies. Xenon provides its portfolio companies with deep operational expertise in growth marketing, sales and operations to scale to the next level. "
target: UXPin
UXPin is a leading collaborative design and prototyping platform. UXPin found success as a paper prototyping notepad, but shifted focus to develop an online user experience design platform, UXPin.com, that enables teams to build better digital products.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/7/2019 via PR Newswire

Atheer, Inc., acquired Flype Inc.

synopsis: Atheer Inc., a provider of enterprise-grade AR productivity and collaboration solution designed for industrial enterprises, has acquired Flype, Inc, a digital work platform pioneer. Flype's digital work platform intelligently and securely connects users with the digital assets, work instructions, and resources they need to do their best work.
buyer: Atheer, Inc.
Atheer provides fully integrated enterprise grade solution for contextual work guidance and support which combines secure multi-point video collaboration, integrated step by step work instructions; broad device support; native support for multiple types of interaction, detailed dashboards, and more."
target: Flype Inc.
Flype's cloud-based infrastructure enhances businesses by allowing them to view the entire customer experience. Flype's digital work platform intelligently and securely connects users with the digital assets, work instructions, and resources they need to do their best work.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
Ticker: NasdaqCM:SOPA
 
 
 
 
 
 
 
 
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Society Pass Incorporated
Society Pass Incorporated is a leading Southeast Asian data-driven loyalty platform. Society Pass provides merchants with SoPa.asia – an online commerce platform for users, alongside with #HOTTAB Biz – a convenient order management app for business partners on SoPa.asia.
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Ticker: ASX:BTH
 
 
 
 
 
 
 
 
bigtincan
Bigtincan helps sales and service teams increase win rates and customer satisfaction. Their AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers and prospects and encourages team-wide adoption.
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eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
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$88.10
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Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
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EBIT ($mm)
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Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
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EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
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Ticker: NZSE:PX1
 
 
 
 
 
 
 
 
Plexure Group Limited
Plexure Group Limited
Plexure is a global mobile engagement company helping brands create sticky and more profitable relationships with consumers throughout the consumer journey. Plexure enables the delivery of deeply personalized compelling offers to customers through mobile channels.
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EBITDA ($mm)
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150
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Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
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EBITDA ($mm)
($4.48)
EBIT ($mm)
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Net Income ($mm)
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Employees
0
  • drill down
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Ticker: NasdaqGS:SVMK
 
 
 
 
 
 
 
 
Momentive Global
Momentive Global
Momentive (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI.
year
2021
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$443.79
EBITDA ($mm)
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EBIT ($mm)
($86.77)
Net Income ($mm)
Employees
1600
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Ticker: TSXV:SPN
 
 
 
 
 
 
 
 
Snipp Interactive Inc.
Snipp Interactive Inc.
Snipp Interactive Inc. builds cross-device shopper marketing solutions for brands to engage and interact with their customers. They provide a full spectrum of services including campaign conceptualization, rules and legal, design, execution, rewards provisioning and fulfillment.
year
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$13.19
EBITDA ($mm)
($0.91)
EBIT ($mm)
($0.13)
Net Income ($mm)
$0.14
Employees
0
  • drill down
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Ticker: OTCPK:FPOT
 
 
 
 
 
 
 
 
Mobi724 Solutions Inc
Mobi724 Solutions Inc
Mobi724, a global Fintech company, offers a fully integrated suite of multiple Card-Linked Offers and Rewards, Digital Marketing and Business Intelligence and Payment Solutions, which work with any payment card, on any mobile device and at any Point of Sale.
year
2018
rev ($mm)
$1.91
EBITDA ($mm)
($3.43)
EBIT ($mm)
($4.09)
Net Income ($mm)
Employees
37
  • drill down
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Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2021
rev ($mm)
$1,338.60
EBITDA ($mm)
($136.07)
EBIT ($mm)
($166.68)
Net Income ($mm)
Employees
5860
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Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises of helpLine (Service Management), anafee (Financial Management), Careware (Field and Customer Service Management), and SABIO (Knowledge Management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
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Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Givex Corporation
Givex Corporation
Givex is a global fintech company providing merchants with customer engagement, point of sale and payment solutions, all in a single platform. They are integrated with 1000+ technology partners, creating a fully end-to-end solution that delivers powerful customer insights.
year
2021
rev ($mm)
$43.75
EBITDA ($mm)
$1.14
EBIT ($mm)
($0.63)
Net Income ($mm)
Employees
300
  • drill down
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Ticker: FSLY
 
 
 
 
 
 
 
 
Fastly
Fastly
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create digital experiences quickly, securely, and reliably by processing, serving, and securing its customers’ applications as close to their end-users as possible.
year
2021
rev ($mm)
$354.33
EBITDA ($mm)
($171.05)
EBIT ($mm)
($216.52)
Net Income ($mm)
Employees
976
  • drill down
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Ticker: OTCPK:TLNU
 
 
 
 
 
 
 
 
Telecorp Inc.
Telecorp Inc.
Telecorp is an emerging provider of communication solutions to an array of companies and industries including, automotive, real estate, financial, health, charities, and many more. Telecorp offers creative software solutions for communicating with customers at levels never seen before.
year
2012
rev ($mm)
EBITDA ($mm)
($0.05)
EBIT ($mm)
($0.07)
Net Income ($mm)
Employees
  • drill down
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Ticker: VGL
 
 
 
 
 
 
 
 
Vigil Health Solutions
Vigil Health Solutions is a leader in innovative call systems and resident monitoring solutions for senior living. The Vigil Integrated Care Management System is the one platform that addresses resident needs throughout the full continuum of care.
year
2021
rev ($mm)
$5.16
EBITDA ($mm)
$0.82
EBIT ($mm)
$0.81
Net Income ($mm)
$0.67
Employees
0
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Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2021
rev ($mm)
$424.43
EBITDA ($mm)
($3.76)
EBIT ($mm)
($34.17)
Net Income ($mm)
Employees
1235
  • drill down
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Ticker: ZENV
 
 
 
 
 
 
 
 
Zenvia Mobile e Serviços Digitais S.A.
Zenvia Mobile e Serviços Digitais S.A.
ZENVIA is a customer experience communications platform in Brazil. ZENVIA empowers companies to transform their existing customer communications from physical and impersonal interactions into highly scalable, digital first and hyper contextualized experiences across the customer journey.
year
2021
rev ($mm)
$96.87
EBITDA ($mm)
($12.98)
EBIT ($mm)
($14.15)
Net Income ($mm)
Employees
470
  • drill down
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Ticker: WSE:ITL
 
 
 
 
 
 
 
 
InteliWISE
InteliWISE utilizes language recognition and interactive video technology to optimize online customer service experiences. They are enabling the digital transformation of the Customer Engagement and Service, by providing the intelligent, AI – powered, industry – leading cloud-based services.
year
2016
rev ($mm)
$0.42
EBITDA ($mm)
$0.07
EBIT ($mm)
$0.07
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: WSE:VRC
 
 
 
 
 
 
 
 
Vercom S.A.
Vercom S.A.
Since 2005, Poland-based Vercom has been creating global cloud communication platforms (CPaaS) that enable companies to build and develop lasting relationships with recipients through multiple channels : communication : email, sms, push, instant messaging (OTT).
year
2020
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
2017
rev ($mm)
$14.70
EBITDA ($mm)
($3.98)
EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
  • drill down
  • watch
Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2021
rev ($mm)
$23.14
EBITDA ($mm)
$4.28
EBIT ($mm)
$1.53
Net Income ($mm)
$0.35
Employees
158
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Smartsheet
Smartsheet
Smartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
year
2020
rev ($mm)
$300.18
EBITDA ($mm)
($97.23)
EBIT ($mm)
($111.66)
Net Income ($mm)
Employees
1742
  • drill down
  • watch
Ticker: TSXV:MCLD
 
 
 
 
 
 
 
 
mCloud Corporation
mCloud Corporation
Canada-based mCloud's AI-powered AssetCare platform offers complete asset management solutions to three distinct segments: smart facilities, power generation, and process industries, including oil and gas.
year
2019
rev ($mm)
$6.45
EBITDA ($mm)
($10.89)
EBIT ($mm)
($12.05)
Net Income ($mm)
Employees
0
  • drill down
  • watch