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Like Datasquirt Limited

closed 12/20/2011 via BusinessWire
 
 
 
 
 
 
 
 

LiveOps, Inc. acquired Datasquirt Limited

See Comparable Transactions
synopsis: Cloud contact center provider LiveOps, Inc. announced that it has successfully acquired all of the assets of New Zealand-based Datasquirt Limited. Datasquirt™ makes it easy for corporate call centres to communicate with customers and field staff through supply of its CONTACT™ software.
buyer: LiveOps, Inc.
LiveOps is the only contact center leader focused on providing the full platform, applications, and talent in the cloud. With access to a contact center workforce of 20,000 agents, LiveOps supports a wide range of industries including financial, health, insurance, retail, and professional services.
target: Datasquirt Limited(AU:DSQ:$2.31)
Datasquirt™ makes it easy for corporate call centres to communicate with customers and field staff, improving business efficiency and service delivery. Datasquirt does this through supply of CONTACT™, a leading business optimisation solution.
price ($mm)
$12
rev ($mm)
$3
EBITDA ($mm)
price / rev
4.3
price / EBITDA
closed 7/22/2010 via BusinessWire
 
 
 
 
 
 
 
 

West Interactive acquired TuVox Incorporated

See Comparable Transactions
synopsis: West Interactive, a leading provider of hosted and managed automated customer contact solutions, announced it has acquired TuVox, a premier provider of on-demand speech and Interactive Voice Response (IVR) applications.
buyer parent:Thomas H. Lee Partners, L.P.
buyer: West Interactive
West Interactive is a leading provider of hosted and managed automated customer contact solutions. West Interactive helps clients connect with their customers more effectively, deliver superior service and maximize the value of every customer interaction.
target parent: NetByTel, Inc.
target: TuVox Incorporated
TuVox provides mission critical Interactive Voice Response (IVR) hosting and managed services to companies who envision voice automation as a strategic part of their customer experience.
price ($mm)
$16
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 10/21/2008 via BusinessWire
 
 
 
 
 
 
 
 

Syntellect Inc. acquired Envox Group

See Comparable Transactions
synopsis: Enghouse Systems Limited and Syntellect Inc. announced the acquisition of the business and assets of Envox Group AB. The acquisition was completed for a purchase price of $14,000,000, subject to certain adjustments. Envox’s annual revenues are approximately US$16,000,000.
buyer parent:Enghouse Systems Limited
buyer: Syntellect Inc.
Syntellect is a leading provider of self-service and live contact center solutions spanning the entire customer service spectrum. Our comprehensive solutions are designed to empower customers to achieve the best mix of automated and live assistance service.
target: Envox Group
Envox Worldwide's goal is to maintain a leadership position in the evolving Voice Solutions market. Key drivers in this market include significant cost reductions, improved customer service, the creation of new revenue sources, facilitating commerce and the shift to open, standards-based solutions.
price ($mm)
$14
rev ($mm)
$16
EBITDA ($mm)
price / rev
.9
price / EBITDA
closed 2/13/2007 via PR Newswire
 
 
 
 
 
 
 
 

UCN purchased Echo from Benchmark Portal

See Comparable Transactions
synopsis: UCN, Inc., the leading provider of all-in-one, off-premises contact handling technology services delivered over the UCN VoIP network, closed on the agreement to acquire a leading hosted call center survey and analysis business, operated under the name of Echo(TM) by Benchmark Portal.
buyer: UCN(UCNN:$82.80)
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
seller: Benchmark Portal
BenchmarkPortal is the leader in benchmarking and certifying call centers utilizing the latest in database warehousing, data mining, and analytical toolsets. The data warehouse contains real-time data on thousands of call centers and millions of performance data points.
price ($mm)
$5.00
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 9/8/2009 via Market Wire
 
 
 
 
 
 
 
 

Noble Systems Corporation acquired TouchStar Software Corporation

See Comparable Transactions
synopsis: Noble Systems Corporation, a global leader in innovative contact center technology solutions, has acquired assets from TouchStar Software Corporation. TouchStar develops and supports world class call center software with on-site and hosted SaaS deployment options.
buyer: Noble Systems Corporation
Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 2,000+ client installations worldwide using the award-winning Noble platform.
target: TouchStar Software Corporation
TouchStar and its subsidiaries develop and support world class call center software with on-site and hosted SaaS deployment options. TouchStar serves over 2,500 global businesses and call centers from its headquarters in Denver and regional offices around the world.
price ($mm)
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 1/22/2009 via Market Wire
 
 
 
 
 
 
 
 

Genesys Telecommunications Labs acquired SDE Software Development Engineering

See Comparable Transactions
synopsis: Genesys Telecommunications Laboratories, announced it has acquired SDE Software Development Engineering GmbH ("SDE"). SDE's primary product, called Genesys Customer Interaction Portal, is a web-based thin client software solution that helps service providers deliver hosted contact center capabilities.
buyer parent:Alcatel-Lucent
buyer: Genesys Telecommunications Labs
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries.
target parent: VoicInt Telecommunications GmbH
target: SDE Software Development Engineering
SDE is a global provider of unified contact center solutions, specializing in deployments of Genesys CTI environments whose common, standards-based software platform gives organizations comprehensive, enterprise-wide functionality that helps them succeed by maximizing productivity.
price ($mm)
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 8/20/2008 via PR Newswire
 
 
 
 
 
 
 
 

Salesforce.com acquired InStranet, Inc.

See Comparable Transactions
synopsis: Salesforce.com, the market and technology leader in Software-as-a-Service and Platform-as-a-Service, announced the acquisition of InStranet, the leading provider of knowledge management technology for business to consumer call centers.
buyer: Salesforce.com(CRM:$2,266.54)
Salesforce.com provides hosted applications that manage customer information for sales, marketing, and customer support, providing clients with a cheaper, more rapidly deployable alternative to buying and maintaining enterprise software.
target: InStranet, Inc.
InStranet is a leading provider of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales, and Web self-care, for servicing and sales initiatives.
price ($mm)
$27
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 11/5/2007 via BusinessWire
 
 
 
 
 
 
 
 

Fonality acquired Insightful Solutions Pty Ltd.

See Comparable Transactions
synopsis: Fonality, a leading maker of business phone systems, has acquired Insightful Solutions Pty Ltd., a leading hosted CRM solution provider and a SugarCRM Gold partner for the Australia, New Zealand and Asia Pacific.
buyer: Fonality
Fonality, www.fonality.com, is a leader in open source, Asterisk-based IP telephony systems. PBXtra, Fonality’s award-winning IP-PBX product line for small and medium businesses, is the world’s largest commercial Asterisk-based deployment.
target: Insightful Solutions Pty Ltd.
Insightful Solutions is the premier provider of commercially supported SugarCRM solutions in the Australia, New Zealand and Asia Pacific region. We provide professional implementation, support, hosting, training & development services for all editions of SugarCRM.
price ($mm)
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 4/24/2012 via Market Wire
 
 
 
 
 
 
 
 

KANA Software, Inc. acquired Trinicom

See Comparable Transactions
synopsis: KANA Software, Inc., a global leader of customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software.
buyer parent:Accel-KKR
buyer: KANA Software, Inc.(KANA:$65.22)
KANA is a global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand.
target: Trinicom
Trinicom is a leading specialist in multi-channel customer interaction software. Based on cloud technology, Trinicom can be focused fully on an organization's customer contact processes, and ensures that all customer interactions are handled quickly and uniformly from a central knowledge base.
price ($mm)
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 9/21/2011 via PR Newswire
 
 
 
 
 
 
 
 

Salesforce.com, Inc. acquired Assistly Inc.

See Comparable Transactions
synopsis: Salesforce.com, the enterprise cloud computing company, announced it has acquired Assistly, an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
buyer: Salesforce.com, Inc.(CRM:$2,266.54)
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers.
target: Assistly Inc.
Assistly Inc. is an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 10/12/2006 via PR Newswire
 
 
 
 
 
 
 
 

Microsoft Corporation acquired Colloquis

See Comparable Transactions
synopsis: Microsoft Corp. has acquired privately owned Colloquis Inc., a provider of conversational online business solutions that feature natural language-processing technology. Microsoft will offer services based on Colloquis technology to businesses with online operations, as well as incorporating the technology into its own products.
buyer: Microsoft Corporation(MSFT:$69,943.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.
target: Colloquis
Colloquis improves the way companies serve their customers and employees by enhancing service quality at greatly reduced costs. The company's Automated Service Agent engages customers in typed natural-language conversations, and delivers answers in real time.
price ($mm)
$24
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 2/9/2005 via BusinessWire
 
 
 
 
 
 
 
 

Kanisa, Inc. merged with ServiceWare Technologies, Inc.

See Comparable Transactions
synopsis: ServiceWare Technologies, Inc., a leading provider of knowledge management (KM) solutions for service and support, and Kanisa Inc., the pioneer of Service Resolution Management (SRM) software applications, today announced the completion of their merger.
buyer parent:Battery Ventures
buyer: ServiceWare Technologies, Inc.
KNOVA Software is a leading provider of Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. KNOVA's suite of applications help companies increase revenues, reduce service costs, and improve customer satisfaction.
target: Kanisa, Inc.
Kanisa puts knowledge at people's fingertips. Kanisa's solutions allow customers to dialogue with a Web site, agent, or user group to find the answer that is right for them. The end result is greater efficiency, lower costs, and happier customers. Kanisa customers include Apple, Microsoft, Adobe, a
price ($mm)
$18
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 2/15/2007 via PR Newswire
 
 
 
 
 
 
 
 

UCN acquired ScheduleQ, LLC

See Comparable Transactions
synopsis: UCN, Inc. the leading provider of all-in-one, off-premises contact handling technology services delivered over the UCN VoIP network, today announced it closed on the purchase of ScheduleQ, LLC, of Salt Lake City, acquiring its on-demand workforce management software solution.
buyer: UCN(UCNN:$82.80)
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
target: ScheduleQ, LLC
ScheduleQ, LLC markets an innovative on-demand (web-based) forecasting and scheduling workforce management package offering a feature rich solution to customers regardless of the number of call center locations or call types.
price ($mm)
$1.00
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 7/8/2009 via Company Press Release
 
 
 
 
 
 
 
 

Open Text Corporation acquired Vignette Corporation

See Comparable Transactions
synopsis: Open Text Corporation, a global leader in Enterprise Content Management (ECM) software, and Vignette Corporation, the company that the world's leading brands rely on for innovative and dynamic web experiences, announced that they have entered into a definitive agreement pursuant to which Vignette will become a wholly owned subsidiary of Open Text.
buyer: Open Text Corporation(OTEX:$1,033.30)
Open Text, the enterprise content management leader, helps organizations manage and gain the true value of their business content. Open Text brings together leading Content Experts(TM) to help organizations capture and preserve corporate memory, manage compliance and improve competitiveness.
target: Vignette Corporation
Vignette provides Internet Relationship Management software products and services, a category of enterprise solutions designed to enable businesses to build sustainable online customer relationships, increase returns on Internet-related investments and capitalize on Internet business opportunities.
price ($mm)
$161
rev ($mm)
$159
EBITDA ($mm)
$5
price / rev
1
price / EBITDA
34.8
closed 6/19/2006 via BusinessWire
 
 
 
 
 
 
 
 

Austin Ventures, L.P. acquired WebSurveyor Corporation

See Comparable Transactions
synopsis: Austin Ventures today announced the acquisitions of Perseus Development Corporation, a leading provider of enterprise feedback management solutions, and WebSurveyor, a leading provider of online survey tools for business professionals.
buyer: Austin Ventures, L.P.
Austin Ventures has worked with talented entrepreneurs to build valuable companies for nearly twenty-five years. With $3.9 billion under management, AV is the most active venture capital and growth equity firm in Texas and one of the most established in the nation.
target: WebSurveyor Corporation
Vovici Corporation is the leading provider of Enterprise Feedback Management solutions, a growing field that includes online survey software and research services that enable the collection and management of feedback from customers, partners, and employees to help shape organizational strategy.
price ($mm)
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
announced 12/14/2011 via BusinessWire
 
 
 
 
 
 
 
 

TPG Growth, SurveyMonkey.com will acquire MarketTools Inc.

See Comparable Transactions
synopsis: TPG Growth, the middle market and growth equity investment platform of TPG, and SurveyMonkey, the leader in web-based survey solutions, announced they have entered into a definitive agreement to acquire MarketTools, Inc., a leading provider of software and services for market research and enterprise feedback management.
buyer: TPG Growth
buyer: SurveyMonkey.com
TPG Growth is a principal investment firm specializing in early stage, growth capital, and leveraged buyouts investments. The firm primarily invests in the technology, life sciences, biotechnology, renewable energy, and retail sectors.
target parent: Ticonderoga Capital Inc.
target: MarketTools Inc.
MarketTools is the leading provider of software and services for enterprise feedback management and market research. It is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact.
price ($mm)
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
announced 9/19/2011 via PR Newswire
 
 
 
 
 
 
 
 

NICE Systems Ltd will acquire Fizzback

See Comparable Transactions
synopsis: NICE Systems Ltd, the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, has reached an agreement to acquire Fizzback, introducing the most complete Customer Experience Management with the integration of revolutionary, real-time Voice of the Customer solution.
buyer: NICE Systems Ltd(NICE:$793.83)
NICE Systems Ltd. is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time.
target parent: Advent Venture Partners LLP
target: Fizzback
Fizzback is a global provider of Voice of the Customer solutions, providing software solutions for Real-Time Customer Feedback that drive customer loyalty and employee performance. The Fizzback solution helps companies listen, respond and act in real-time to their customers' comments.
price ($mm)
$80
rev ($mm)
$20
EBITDA ($mm)
price / rev
4
price / EBITDA
closed 8/4/2011 via BusinessWire
 
 
 
 
 
 
 
 

Verint Witness Actionable Solutions acquired Vovici Corporation

See Comparable Transactions
synopsis: Verint®Systems Inc. has completed its acquisition of Vovici Corp, a leading provider of online survey management and enterprise feedback solutions, through Verint® Witness Actionable Solutions®. The combined company features the market’s most comprehensive Voice of the Customer software and services offering.
buyer parent:Comverse Technology, Inc.
buyer: Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in enterprise workforce optimization software and services. Its unified Impact 360® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences.
target: Vovici Corporation
Vovici Corp is the leading provider of online survey management and enterprise feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation, and influence critical business decisions.
price ($mm)
$56
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 4/5/2011 via Market Wire
 
 
 
 
 
 
 
 

KANA Software, Inc. acquired Overtone Inc.

See Comparable Transactions
synopsis: KANA® Software, Inc., a world leader in software solutions for Service Experience Management (SEM), has completed its acquisition of Overtone®, Inc., a leading provider of social media and customer listening platforms for large, brand name companies. The terms of the transaction were not disclosed.
buyer parent:Accel-KKR
buyer: KANA Software, Inc.(KANA:$65.22)
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals.
target: Overtone Inc.
Overtone, Inc. is a leading provider of social media and customer listening platforms for large, brand name companies. Overtone was the first company to develop and market a listening system in the Cloud able to collect, analyze, and report on the voice of the customer wherever it was expressed.
price ($mm)
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 12/8/2010 via Market Wire
 
 
 
 
 
 
 
 

TIBCO Software Inc. acquired Loyalty Lab, Inc.

See Comparable Transactions
synopsis: TIBCO Software Inc. announced that it has acquired Loyalty Lab Inc., an independent provider of loyalty management solutions. Loyalty Lab is a privately-held company with over 35 clients including many of the nation's largest retailers, hospitality chains, and consumer product manufacturers .
buyer: TIBCO Software Inc.(TIBX:$920.25)
TIBCO Software Inc. provides enterprise software that helps companies achieve service-oriented architecture (SOA) and business process management (BPM) success. TIBCO gives leading organizations around the world better awareness and agility–what TIBCO calls The Power of Now®.
target: Loyalty Lab, Inc.
Loyalty Lab is the leader in motivating and accelerating customer loyalty. Their innovative Loyalty Lift Technology provides the platforms, interfaces, applications, and relationships to drive substantial improvements in performance and cost.
price ($mm)
$23
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
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closed 12/20/2011 via BusinessWire

LiveOps, Inc. acquired Datasquirt Limited

See Comparable Transactions
synopsis: Cloud contact center provider LiveOps, Inc. announced that it has successfully acquired all of the assets of New Zealand-based Datasquirt Limited. Datasquirt™ makes it easy for corporate call centres to communicate with customers and field staff through supply of its CONTACT™ software.
buyer: LiveOps, Inc.
LiveOps is the only contact center leader focused on providing the full platform, applications, and talent in the cloud. With access to a contact center workforce of 20,000 agents, LiveOps supports a wide range of industries including financial, health, insurance, retail, and professional services.
target: Datasquirt Limited(AU:DSQ:$2.31)
Datasquirt™ makes it easy for corporate call centres to communicate with customers and field staff, improving business efficiency and service delivery. Datasquirt does this through supply of CONTACT™, a leading business optimisation solution.
price ($mm)
$12
rev ($mm)
$3
EBITDA ($mm)
price / rev
4.3
price / EBITDA
closed 12/20/2011 via BusinessWire

LiveOps, Inc. acquired Datasquirt Limited

See Comparable Transactions
synopsis: Cloud contact center provider LiveOps, Inc. announced that it has successfully acquired all of the assets of New Zealand-based Datasquirt Limited. Datasquirt™ makes it easy for corporate call centres to communicate with customers and field staff through supply of its CONTACT™ software.
buyer: LiveOps, Inc.
LiveOps is the only contact center leader focused on providing the full platform, applications, and talent in the cloud. With access to a contact center workforce of 20,000 agents, LiveOps supports a wide range of industries including financial, health, insurance, retail, and professional services.
target: Datasquirt Limited(AU:DSQ:$2.31)
Datasquirt™ makes it easy for corporate call centres to communicate with customers and field staff, improving business efficiency and service delivery. Datasquirt does this through supply of CONTACT™, a leading business optimisation solution.
price ($mm)
$12
rev ($mm)
$3
EBITDA ($mm)
price / rev
4.3
price / EBITDA
closed 12/20/2011 via BusinessWire
 
 
 
 
 
 
 
 

LiveOps, Inc. acquired Datasquirt Limited

See Comparable Transactions
synopsis: Cloud contact center provider LiveOps, Inc. announced that it has successfully acquired all of the assets of New Zealand-based Datasquirt Limited. Datasquirt™ makes it easy for corporate call centres to communicate with customers and field staff through supply of its CONTACT™ software.
buyer: LiveOps, Inc.
LiveOps is the only contact center leader focused on providing the full platform, applications, and talent in the cloud. With access to a contact center workforce of 20,000 agents, LiveOps supports a wide range of industries including financial, health, insurance, retail, and professional services.
target: Datasquirt Limited(AU:DSQ:$2.31)
Datasquirt™ makes it easy for corporate call centres to communicate with customers and field staff, improving business efficiency and service delivery. Datasquirt does this through supply of CONTACT™, a leading business optimisation solution.
price ($mm)
$12
rev ($mm)
$3
EBITDA ($mm)
price / rev
4.3
price / EBITDA
closed 7/22/2010 via BusinessWire
 
 
 
 
 
 
 
 

West Interactive acquired TuVox Incorporated

See Comparable Transactions
synopsis: West Interactive, a leading provider of hosted and managed automated customer contact solutions, announced it has acquired TuVox, a premier provider of on-demand speech and Interactive Voice Response (IVR) applications.
buyer parent:Thomas H. Lee Partners, L.P.
buyer: West Interactive
West Interactive is a leading provider of hosted and managed automated customer contact solutions. West Interactive helps clients connect with their customers more effectively, deliver superior service and maximize the value of every customer interaction.
target parent: NetByTel, Inc.
target: TuVox Incorporated
TuVox provides mission critical Interactive Voice Response (IVR) hosting and managed services to companies who envision voice automation as a strategic part of their customer experience.
price ($mm)
$16
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 10/21/2008 via BusinessWire
 
 
 
 
 
 
 
 

Syntellect Inc. acquired Envox Group

See Comparable Transactions
synopsis: Enghouse Systems Limited and Syntellect Inc. announced the acquisition of the business and assets of Envox Group AB. The acquisition was completed for a purchase price of $14,000,000, subject to certain adjustments. Envox’s annual revenues are approximately US$16,000,000.
buyer parent:Enghouse Systems Limited
buyer: Syntellect Inc.
Syntellect is a leading provider of self-service and live contact center solutions spanning the entire customer service spectrum. Our comprehensive solutions are designed to empower customers to achieve the best mix of automated and live assistance service.
target: Envox Group
Envox Worldwide's goal is to maintain a leadership position in the evolving Voice Solutions market. Key drivers in this market include significant cost reductions, improved customer service, the creation of new revenue sources, facilitating commerce and the shift to open, standards-based solutions.
price ($mm)
$14
rev ($mm)
$16
EBITDA ($mm)
price / rev
.9
price / EBITDA
closed 2/13/2007 via PR Newswire
 
 
 
 
 
 
 
 

UCN purchased Echo from Benchmark Portal

See Comparable Transactions
synopsis: UCN, Inc., the leading provider of all-in-one, off-premises contact handling technology services delivered over the UCN VoIP network, closed on the agreement to acquire a leading hosted call center survey and analysis business, operated under the name of Echo(TM) by Benchmark Portal.
buyer: UCN(UCNN:$82.80)
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
seller: Benchmark Portal
BenchmarkPortal is the leader in benchmarking and certifying call centers utilizing the latest in database warehousing, data mining, and analytical toolsets. The data warehouse contains real-time data on thousands of call centers and millions of performance data points.
price ($mm)
$5.00
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 9/8/2009 via Market Wire
 
 
 
 
 
 
 
 

Noble Systems Corporation acquired TouchStar Software Corporation

See Comparable Transactions
synopsis: Noble Systems Corporation, a global leader in innovative contact center technology solutions, has acquired assets from TouchStar Software Corporation. TouchStar develops and supports world class call center software with on-site and hosted SaaS deployment options.
buyer: Noble Systems Corporation
Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 2,000+ client installations worldwide using the award-winning Noble platform.
target: TouchStar Software Corporation
TouchStar and its subsidiaries develop and support world class call center software with on-site and hosted SaaS deployment options. TouchStar serves over 2,500 global businesses and call centers from its headquarters in Denver and regional offices around the world.
price ($mm)
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 1/22/2009 via Market Wire
 
 
 
 
 
 
 
 

Genesys Telecommunications Labs acquired SDE Software Development Engineering

See Comparable Transactions
synopsis: Genesys Telecommunications Laboratories, announced it has acquired SDE Software Development Engineering GmbH ("SDE"). SDE's primary product, called Genesys Customer Interaction Portal, is a web-based thin client software solution that helps service providers deliver hosted contact center capabilities.
buyer parent:Alcatel-Lucent
buyer: Genesys Telecommunications Labs
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries.
target parent: VoicInt Telecommunications GmbH
target: SDE Software Development Engineering
SDE is a global provider of unified contact center solutions, specializing in deployments of Genesys CTI environments whose common, standards-based software platform gives organizations comprehensive, enterprise-wide functionality that helps them succeed by maximizing productivity.
price ($mm)
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 8/20/2008 via PR Newswire
 
 
 
 
 
 
 
 

Salesforce.com acquired InStranet, Inc.

See Comparable Transactions
synopsis: Salesforce.com, the market and technology leader in Software-as-a-Service and Platform-as-a-Service, announced the acquisition of InStranet, the leading provider of knowledge management technology for business to consumer call centers.
buyer: Salesforce.com(CRM:$2,266.54)
Salesforce.com provides hosted applications that manage customer information for sales, marketing, and customer support, providing clients with a cheaper, more rapidly deployable alternative to buying and maintaining enterprise software.
target: InStranet, Inc.
InStranet is a leading provider of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales, and Web self-care, for servicing and sales initiatives.
price ($mm)
$27
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 11/5/2007 via BusinessWire
 
 
 
 
 
 
 
 

Fonality acquired Insightful Solutions Pty Ltd.

See Comparable Transactions
synopsis: Fonality, a leading maker of business phone systems, has acquired Insightful Solutions Pty Ltd., a leading hosted CRM solution provider and a SugarCRM Gold partner for the Australia, New Zealand and Asia Pacific.
buyer: Fonality
Fonality, www.fonality.com, is a leader in open source, Asterisk-based IP telephony systems. PBXtra, Fonality’s award-winning IP-PBX product line for small and medium businesses, is the world’s largest commercial Asterisk-based deployment.
target: Insightful Solutions Pty Ltd.
Insightful Solutions is the premier provider of commercially supported SugarCRM solutions in the Australia, New Zealand and Asia Pacific region. We provide professional implementation, support, hosting, training & development services for all editions of SugarCRM.
price ($mm)
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 4/24/2012 via Market Wire
 
 
 
 
 
 
 
 

KANA Software, Inc. acquired Trinicom

See Comparable Transactions
synopsis: KANA Software, Inc., a global leader of customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software.
buyer parent:Accel-KKR
buyer: KANA Software, Inc.(KANA:$65.22)
KANA is a global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand.
target: Trinicom
Trinicom is a leading specialist in multi-channel customer interaction software. Based on cloud technology, Trinicom can be focused fully on an organization's customer contact processes, and ensures that all customer interactions are handled quickly and uniformly from a central knowledge base.
price ($mm)
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 9/21/2011 via PR Newswire
 
 
 
 
 
 
 
 

Salesforce.com, Inc. acquired Assistly Inc.

See Comparable Transactions
synopsis: Salesforce.com, the enterprise cloud computing company, announced it has acquired Assistly, an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
buyer: Salesforce.com, Inc.(CRM:$2,266.54)
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers.
target: Assistly Inc.
Assistly Inc. is an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 10/12/2006 via PR Newswire
 
 
 
 
 
 
 
 

Microsoft Corporation acquired Colloquis

See Comparable Transactions
synopsis: Microsoft Corp. has acquired privately owned Colloquis Inc., a provider of conversational online business solutions that feature natural language-processing technology. Microsoft will offer services based on Colloquis technology to businesses with online operations, as well as incorporating the technology into its own products.
buyer: Microsoft Corporation(MSFT:$69,943.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.
target: Colloquis
Colloquis improves the way companies serve their customers and employees by enhancing service quality at greatly reduced costs. The company's Automated Service Agent engages customers in typed natural-language conversations, and delivers answers in real time.
price ($mm)
$24
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 2/9/2005 via BusinessWire
 
 
 
 
 
 
 
 

Kanisa, Inc. merged with ServiceWare Technologies, Inc.

See Comparable Transactions
synopsis: ServiceWare Technologies, Inc., a leading provider of knowledge management (KM) solutions for service and support, and Kanisa Inc., the pioneer of Service Resolution Management (SRM) software applications, today announced the completion of their merger.
buyer parent:Battery Ventures
buyer: ServiceWare Technologies, Inc.
KNOVA Software is a leading provider of Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. KNOVA's suite of applications help companies increase revenues, reduce service costs, and improve customer satisfaction.
target: Kanisa, Inc.
Kanisa puts knowledge at people's fingertips. Kanisa's solutions allow customers to dialogue with a Web site, agent, or user group to find the answer that is right for them. The end result is greater efficiency, lower costs, and happier customers. Kanisa customers include Apple, Microsoft, Adobe, a
price ($mm)
$18
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 2/15/2007 via PR Newswire
 
 
 
 
 
 
 
 

UCN acquired ScheduleQ, LLC

See Comparable Transactions
synopsis: UCN, Inc. the leading provider of all-in-one, off-premises contact handling technology services delivered over the UCN VoIP network, today announced it closed on the purchase of ScheduleQ, LLC, of Salt Lake City, acquiring its on-demand workforce management software solution.
buyer: UCN(UCNN:$82.80)
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
target: ScheduleQ, LLC
ScheduleQ, LLC markets an innovative on-demand (web-based) forecasting and scheduling workforce management package offering a feature rich solution to customers regardless of the number of call center locations or call types.
price ($mm)
$1.00
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 7/8/2009 via Company Press Release
 
 
 
 
 
 
 
 

Open Text Corporation acquired Vignette Corporation

See Comparable Transactions
synopsis: Open Text Corporation, a global leader in Enterprise Content Management (ECM) software, and Vignette Corporation, the company that the world's leading brands rely on for innovative and dynamic web experiences, announced that they have entered into a definitive agreement pursuant to which Vignette will become a wholly owned subsidiary of Open Text.
buyer: Open Text Corporation(OTEX:$1,033.30)
Open Text, the enterprise content management leader, helps organizations manage and gain the true value of their business content. Open Text brings together leading Content Experts(TM) to help organizations capture and preserve corporate memory, manage compliance and improve competitiveness.
target: Vignette Corporation
Vignette provides Internet Relationship Management software products and services, a category of enterprise solutions designed to enable businesses to build sustainable online customer relationships, increase returns on Internet-related investments and capitalize on Internet business opportunities.
price ($mm)
$161
rev ($mm)
$159
EBITDA ($mm)
$5
price / rev
1
price / EBITDA
34.8
closed 6/19/2006 via BusinessWire
 
 
 
 
 
 
 
 

Austin Ventures, L.P. acquired WebSurveyor Corporation

See Comparable Transactions
synopsis: Austin Ventures today announced the acquisitions of Perseus Development Corporation, a leading provider of enterprise feedback management solutions, and WebSurveyor, a leading provider of online survey tools for business professionals.
buyer: Austin Ventures, L.P.
Austin Ventures has worked with talented entrepreneurs to build valuable companies for nearly twenty-five years. With $3.9 billion under management, AV is the most active venture capital and growth equity firm in Texas and one of the most established in the nation.
target: WebSurveyor Corporation
Vovici Corporation is the leading provider of Enterprise Feedback Management solutions, a growing field that includes online survey software and research services that enable the collection and management of feedback from customers, partners, and employees to help shape organizational strategy.
price ($mm)
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
announced 12/14/2011 via BusinessWire
 
 
 
 
 
 
 
 

TPG Growth, SurveyMonkey.com will acquire MarketTools Inc.

See Comparable Transactions
synopsis: TPG Growth, the middle market and growth equity investment platform of TPG, and SurveyMonkey, the leader in web-based survey solutions, announced they have entered into a definitive agreement to acquire MarketTools, Inc., a leading provider of software and services for market research and enterprise feedback management.
buyer: TPG Growth
buyer: SurveyMonkey.com
TPG Growth is a principal investment firm specializing in early stage, growth capital, and leveraged buyouts investments. The firm primarily invests in the technology, life sciences, biotechnology, renewable energy, and retail sectors.
target parent: Ticonderoga Capital Inc.
target: MarketTools Inc.
MarketTools is the leading provider of software and services for enterprise feedback management and market research. It is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact.
price ($mm)
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
announced 9/19/2011 via PR Newswire
 
 
 
 
 
 
 
 

NICE Systems Ltd will acquire Fizzback

See Comparable Transactions
synopsis: NICE Systems Ltd, the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, has reached an agreement to acquire Fizzback, introducing the most complete Customer Experience Management with the integration of revolutionary, real-time Voice of the Customer solution.
buyer: NICE Systems Ltd(NICE:$793.83)
NICE Systems Ltd. is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time.
target parent: Advent Venture Partners LLP
target: Fizzback
Fizzback is a global provider of Voice of the Customer solutions, providing software solutions for Real-Time Customer Feedback that drive customer loyalty and employee performance. The Fizzback solution helps companies listen, respond and act in real-time to their customers' comments.
price ($mm)
$80
rev ($mm)
$20
EBITDA ($mm)
price / rev
4
price / EBITDA
closed 8/4/2011 via BusinessWire
 
 
 
 
 
 
 
 

Verint Witness Actionable Solutions acquired Vovici Corporation

See Comparable Transactions
synopsis: Verint®Systems Inc. has completed its acquisition of Vovici Corp, a leading provider of online survey management and enterprise feedback solutions, through Verint® Witness Actionable Solutions®. The combined company features the market’s most comprehensive Voice of the Customer software and services offering.
buyer parent:Comverse Technology, Inc.
buyer: Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in enterprise workforce optimization software and services. Its unified Impact 360® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences.
target: Vovici Corporation
Vovici Corp is the leading provider of online survey management and enterprise feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation, and influence critical business decisions.
price ($mm)
$56
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 4/5/2011 via Market Wire
 
 
 
 
 
 
 
 

KANA Software, Inc. acquired Overtone Inc.

See Comparable Transactions
synopsis: KANA® Software, Inc., a world leader in software solutions for Service Experience Management (SEM), has completed its acquisition of Overtone®, Inc., a leading provider of social media and customer listening platforms for large, brand name companies. The terms of the transaction were not disclosed.
buyer parent:Accel-KKR
buyer: KANA Software, Inc.(KANA:$65.22)
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals.
target: Overtone Inc.
Overtone, Inc. is a leading provider of social media and customer listening platforms for large, brand name companies. Overtone was the first company to develop and market a listening system in the Cloud able to collect, analyze, and report on the voice of the customer wherever it was expressed.
price ($mm)
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
closed 12/8/2010 via Market Wire
 
 
 
 
 
 
 
 

TIBCO Software Inc. acquired Loyalty Lab, Inc.

See Comparable Transactions
synopsis: TIBCO Software Inc. announced that it has acquired Loyalty Lab Inc., an independent provider of loyalty management solutions. Loyalty Lab is a privately-held company with over 35 clients including many of the nation's largest retailers, hospitality chains, and consumer product manufacturers .
buyer: TIBCO Software Inc.(TIBX:$920.25)
TIBCO Software Inc. provides enterprise software that helps companies achieve service-oriented architecture (SOA) and business process management (BPM) success. TIBCO gives leading organizations around the world better awareness and agility–what TIBCO calls The Power of Now®.
target: Loyalty Lab, Inc.
Loyalty Lab is the leader in motivating and accelerating customer loyalty. Their innovative Loyalty Lift Technology provides the platforms, interfaces, applications, and relationships to drive substantial improvements in performance and cost.
price ($mm)
$23
rev ($mm)
EBITDA ($mm)
price / rev
price / EBITDA
Pages:  
1   
2   
3   

Like Datasquirt Limited


Datasquirt Limited

TuVox Incorporated

Envox Group

Benchmark Portal

TouchStar Software Corporation

SDE Software Development Engineering

InStranet, Inc.

Insightful Solutions Pty Ltd.

Trinicom

Assistly Inc.

Colloquis

Kanisa, Inc.

ScheduleQ, LLC

Vignette Corporation

WebSurveyor Corporation

MarketTools Inc.

Fizzback

Vovici Corporation

Overtone Inc.

Loyalty Lab, Inc.

Pages:  
1   
2   
3   

Datasquirt Limited

Datasquirt Limited

Datasquirt Limited

TuVox Incorporated

Envox Group

Benchmark Portal

TouchStar Software Corporation

SDE Software Development Engineering

InStranet, Inc.

Insightful Solutions Pty Ltd.

Trinicom

Assistly Inc.

Colloquis

Kanisa, Inc.

ScheduleQ, LLC

Vignette Corporation

WebSurveyor Corporation

MarketTools Inc.

Fizzback

Vovici Corporation

Overtone Inc.

Loyalty Lab, Inc.

Pages:  
1   
2   
3   
Geography
Matching Companies
Ticker:
 
 
 
 
 
 
 
 
LiveOps, Inc.
LiveOps is the only contact center leader focused on providing the full platform, applications, and talent in the cloud. With access to a contact center workforce of 20,000 agents, LiveOps supports a wide range of industries including financial, health, insurance, retail, and professional services.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2009
rev ($mm)
$87.49
EBITDA ($mm)
$18.11
EBIT ($mm)
$12.79
Net Income ($mm)
$7.76
Employees
349
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
QuestBack AS
QuestBack AS is Europe's leading provider of Enterprise Feedback Management and online surveys - web-based services for relationship development through the collection, analysis and follow-up of business critical information. It has more than 4,000 customers across all industries and sectors.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers.
year
2012
rev ($mm)
$2,266.54
EBITDA ($mm)
$120.62
EBIT ($mm)
($35.09)
Net Income ($mm)
Employees
7785
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
FatWire Software
FatWire Software
FatWire Software provides web experience management (WEM) solutions that enable organizations to deliver a rich online experience to users and simplify management of their web presence. FatWire offers a comprehensive WEM portfolio including best-in-class WCM and targeted marketing technologies.
year
2007
rev ($mm)
$30.00
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
105
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Automated Customer Care
Automated Customer Care's online customer relationship management system (CRM) fulfills the basic needs of businesses large or small. Its many features include customer prospecting, customer tracking, out-bound and in-bound customer relationship management.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
CRM manager
CRM manager is a leading Software as a Service implementation and integration firm specializing in salesforce.com and Google Enterprise solutions.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Datex Billing Services Inc.
Datex Billing Services Inc.
Datex is a leading hosted application service provider of Customer Management and Billing solutions and Telecom Expense Management solutions, in a variety of divergent vertical markets.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Lithium Technologies, Inc.
Lithium is the leading provider of Social CRM solutions to power the customer network. Lithium solutions combine the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and support on the company's behalf.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Tealeaf Technology, Inc.
Tealeaf Technology, Inc.
Tealeaf provides visibility, insight, and answers for companies doing business online. Tealeaf's powerful customer experience analytics empower companies to optimize ebusiness by eliminating obstacles that block successful conversions or completion of business processes.
year
2009
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
50
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Voxco
Voxco
Voxco is a global provider of software solutions that enable companies, market research firms, governments and institutions to make better decisions by providing the necessary tools to collect, process and analyze data from their environments.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: GB:RGO
 
 
 
 
 
 
 
 
2ergo Group plc
2ergo is an international mobile business and marketing solutions company. It combines innovative proprietary mobile technologies and professional services to help organizations of all sizes develop and execute their mobile strategies.
year
2011
rev ($mm)
$17.67
EBITDA ($mm)
($0.15)
EBIT ($mm)
($2.73)
Net Income ($mm)
Employees
166
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
LiveOps, Inc.
LiveOps is the only contact center leader focused on providing the full platform, applications, and talent in the cloud. With access to a contact center workforce of 20,000 agents, LiveOps supports a wide range of industries including financial, health, insurance, retail, and professional services.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2009
rev ($mm)
$87.49
EBITDA ($mm)
$18.11
EBIT ($mm)
$12.79
Net Income ($mm)
$7.76
Employees
349
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
QuestBack AS
QuestBack AS is Europe's leading provider of Enterprise Feedback Management and online surveys - web-based services for relationship development through the collection, analysis and follow-up of business critical information. It has more than 4,000 customers across all industries and sectors.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers.
year
2012
rev ($mm)
$2,266.54
EBITDA ($mm)
$120.62
EBIT ($mm)
($35.09)
Net Income ($mm)
Employees
7785
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
FatWire Software
FatWire Software
FatWire Software provides web experience management (WEM) solutions that enable organizations to deliver a rich online experience to users and simplify management of their web presence. FatWire offers a comprehensive WEM portfolio including best-in-class WCM and targeted marketing technologies.
year
2007
rev ($mm)
$30.00
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
105
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Automated Customer Care
Automated Customer Care's online customer relationship management system (CRM) fulfills the basic needs of businesses large or small. Its many features include customer prospecting, customer tracking, out-bound and in-bound customer relationship management.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
CRM manager
CRM manager is a leading Software as a Service implementation and integration firm specializing in salesforce.com and Google Enterprise solutions.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Datex Billing Services Inc.
Datex Billing Services Inc.
Datex is a leading hosted application service provider of Customer Management and Billing solutions and Telecom Expense Management solutions, in a variety of divergent vertical markets.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Lithium Technologies, Inc.
Lithium is the leading provider of Social CRM solutions to power the customer network. Lithium solutions combine the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and support on the company's behalf.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Tealeaf Technology, Inc.
Tealeaf Technology, Inc.
Tealeaf provides visibility, insight, and answers for companies doing business online. Tealeaf's powerful customer experience analytics empower companies to optimize ebusiness by eliminating obstacles that block successful conversions or completion of business processes.
year
2009
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
50
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Voxco
Voxco
Voxco is a global provider of software solutions that enable companies, market research firms, governments and institutions to make better decisions by providing the necessary tools to collect, process and analyze data from their environments.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: GB:RGO
 
 
 
 
 
 
 
 
2ergo Group plc
2ergo is an international mobile business and marketing solutions company. It combines innovative proprietary mobile technologies and professional services to help organizations of all sizes develop and execute their mobile strategies.
year
2011
rev ($mm)
$17.67
EBITDA ($mm)
($0.15)
EBIT ($mm)
($2.73)
Net Income ($mm)
Employees
166
  • drill down
  • watch

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