synopsis: ethosIQ, LLC, the makers of the Customer Engagement Platform™, and CTI Architects, specialists in call center software solutions, announced a definitive merger agreement to increase market share and improve the combined efficiency of the companies.

synopsis: Apax Partners and Vocalcom have finalised an agreement under which the Apax Funds have acquired a 65% majority stake in Vocalcom, alongside the founding manager, who is to retain a 35% interest. Vocalcom is a software and technology solutions provider for customer contact and call centres.

synopsis: M5 Networks, the market leader in unified communications and hosted, managed VoIP, announced its acquisition of Callfinity, provider of innovative contact center software and one of the fastest-growing U.S. companies according to the Inc. 5000 list.

synopsis: 24/7 is a Silicon Valley company that uses large-scale data analytics to try to predict what customers want in order to serve them better. 24/7 has acquired Voxify, a Microsoft partner that creates automated call center agents from investors including El Dorado Ventures, Intel Capital, Palomar Ventures and Sigma Partners.

synopsis: Permira, the European private equity firm with global reach, announced that a company owned by the Permira funds has successfully completed the acquisition of Genesys, a global expert in contact center technology software, from Alcatel-Lucent.

synopsis: Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has acquired Sydney-based CallTime Solutions, an exclusive reseller of the vendor’s software suite. CallTime undertakes consulting, project management, system integration and offers a range of managed services to its customers and partners.

synopsis: Oracle, the world's most complete, open, and integrated business software and hardware systems company, announced that it has entered into an agreement to acquire InQuira, a leading provider of best-in-class service knowledge management software that supports web self-service and agent-assisted service.

synopsis: USA Mobility, Inc., a leading provider of wireless messaging and communications services, has announced the acquisition of Amcom Software, Inc., creating a company in the forefront of mission critical unified communications.

synopsis: West Corporation, a leading provider of technology-driven, voice-oriented solutions, announced that it has entered into an agreement to acquire Holly Connects, a premier provider of carrier-grade voice platforms.

synopsis: Wave Technology Solutions Group, a systems integration and content solutions company, has acquired a majority position in Irvine, Calif. based Radianta, Inc., a unified communications (UC) software applications development and services organization.

synopsis: CA today announced the acquisition of Control-F1 Corporation, a privately held provider of support automation solutions that automatically prevent, detect, and repair end-user computer problems before they disrupt critical IT services.

synopsis: Pitney Bowes MapInfo UK Limited, a wholly owned subsidiary of Pitney Bowes Inc., announced its intention to acquire the outstanding shares of Portrait Software plc, a company which provides software to enhance existing customer relationship management systems, enabling clients to achieve improved customer retention and profitability.

synopsis: Oracle announced it is expanding its CRM On Demand offerings with the acquisition of Telephony@Work, a leading provider of IP-based software infrastructure for hosted contact center services. Telephony@Work's CallCenterAnywhere is a carrier-grade, multi-channel contact center solution.

synopsis: Avtex, Inc. has acquired Perimeter Technology of Georgia. Avtex is the largest reseller of the Interactive Intelligence suite of products. Interactive Intelligence, Inc., of Indianapolis, is a global company specializing in software for Contact Center, IP Telephony and Messaging applications.

synopsis: GlobalOne, a leader in Software as a Service, social collaboration and cloud computing professional services for the enterprise, announced the acquisition of FLOW thru LOGIC, an application development and technology integration company specializing in solutions to bridge the gap between legacy telecom systems and cloud computing applications.

synopsis: Trubiquity, a leading provider of global Managed File Transfer (MFT) and business process integration solutions, has acquired the assets of ECbridges, a leading provider of e-commerce, electronic data interchange (EDI) and business process management solutions (BPM) offered in both SaaS and on-premise deployment models.

synopsis: Novint Technologies, Inc., the pioneer of 3D touch for consumer computing, announces the acquisition of Tournabout Incorporated, which develops and markets video game contest and community infrastructure software. The acquisition will add significant new features to Novint’s products and website.

synopsis: Kurt Salmon, a global management consulting firm, announced that it has sold its GoalPost® software business unit to Knighted, a leading developer of supply chain software solutions. GoalPost provides comprehensive, user-friendly labor management software solutions.

synopsis: Verint® Systems Inc. announced the signing of a definitive agreement to acquire, upon closing, Global Management Technologies Corporation (GMT™), an Atlanta-based leading provider of workforce management (WFM) solutions. GMT’s software and services are widely used by organizations particularly in retail branch banking environments.

synopsis: Terracotta, a recognized leader in infrastructure software for enterprise Java scalability, announced the acquisition of open source job scheduling software Quartz. Quartz is the most widely used Java scheduler in the world, with tens of thousands of enterprise production deployments at companies such as Vodafone, Level 3, Cisco and Adobe.

synopsis: ethosIQ, LLC, the makers of the Customer Engagement Platform™, and CTI Architects, specialists in call center software solutions, announced a definitive merger agreement to increase market share and improve the combined efficiency of the companies.

synopsis: ethosIQ, LLC, the makers of the Customer Engagement Platform™, and CTI Architects, specialists in call center software solutions, announced a definitive merger agreement to increase market share and improve the combined efficiency of the companies.

synopsis: ethosIQ, LLC, the makers of the Customer Engagement Platform™, and CTI Architects, specialists in call center software solutions, announced a definitive merger agreement to increase market share and improve the combined efficiency of the companies.

synopsis: 24/7 is a Silicon Valley company that uses large-scale data analytics to try to predict what customers want in order to serve them better. 24/7 has acquired Voxify, a Microsoft partner that creates automated call center agents from investors including El Dorado Ventures, Intel Capital, Palomar Ventures and Sigma Partners.

synopsis: Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has acquired Sydney-based CallTime Solutions, an exclusive reseller of the vendor’s software suite. CallTime undertakes consulting, project management, system integration and offers a range of managed services to its customers and partners.

synopsis: Aspect Software, a leading provider of customer contact and Microsoft platform solutions, announced the closing of its acquisition of the Corsidian businesses in Brazil, Mexico, Colombia and Puerto Rico (together, "Corsidian"). Corsidian is a customer contact solutions provider in the Latin American region.

synopsis: Permira, the European private equity firm with global reach, announced that a company owned by the Permira funds has successfully completed the acquisition of Genesys, a global expert in contact center technology software, from Alcatel-Lucent.

synopsis: Oracle, the world's most complete, open, and integrated business software and hardware systems company, announced that it has entered into an agreement to acquire InQuira, a leading provider of best-in-class service knowledge management software that supports web self-service and agent-assisted service.

synopsis: Avtex, Inc. has acquired Perimeter Technology of Georgia. Avtex is the largest reseller of the Interactive Intelligence suite of products. Interactive Intelligence, Inc., of Indianapolis, is a global company specializing in software for Contact Center, IP Telephony and Messaging applications.

synopsis: Apax Partners and Vocalcom have finalised an agreement under which the Apax Funds have acquired a 65% majority stake in Vocalcom, alongside the founding manager, who is to retain a 35% interest. Vocalcom is a software and technology solutions provider for customer contact and call centres.

synopsis: Kurt Salmon, a global management consulting firm, announced that it has sold its GoalPost® software business unit to Knighted, a leading developer of supply chain software solutions. GoalPost provides comprehensive, user-friendly labor management software solutions.

synopsis: Verint® Systems Inc. announced the signing of a definitive agreement to acquire, upon closing, Global Management Technologies Corporation (GMT™), an Atlanta-based leading provider of workforce management (WFM) solutions. GMT’s software and services are widely used by organizations particularly in retail branch banking environments.

synopsis: Raymark, a global leader in enterprise retail software solutions, announced its acquisition of Retaligent Solutions, Inc., a leading clienteling and customer centricity solutions provider in the retail industry. Retaligent’s products include sophisticated and integrated retail clienteling, CRM, and loyalty solutions.

synopsis: Accenture has completed its acquisition of CAS Computer Anwendungs- und Systemberatung AG (CAS), based in Kaiserslautern, Germany. CAS is a leading international provider of customer relationship management (CRM) and mobility software focused on retail execution and trade promotions for the consumer products industry.

synopsis: Accenture has completed its acquisition of assets from CadenceQuest, Inc. The CadenceQuest Customer Insight software, which Accenture acquired, is a flexible, scalable, self-service analytical platform that allows retail decision makers to easily define their customer segments and gain deep insights about customers.

synopsis: Blackbaud, Inc. announced that it has acquired RLC CCT, a privately-owned company located in Almere, the Netherlands. RLC is the leading provider of software and services to nonprofits in the Netherlands. Its constituent relationship management products are used by more than 80 of the largest nonprofit organizations in the Netherlands.

synopsis: Openwave Systems Inc., the leading independent provider of software solutions for the communications and media industries, has acquired SoloMio Corporation, a leading provider of integrated subscriber call management services. The acquisition provides Openwave with SoloMio's Smart Call(TM) platform and services.

synopsis: Amdocs the leading provider of customer experience systems, today announced it has acquired Jacobs Rimell, Ltd., a provider of fulfillment solutions for the broadband cable industry for approximately $45 million in cash, net of cash on hand, subject to post-closing adjustments.

synopsis: Jingwei International Investments Ltd., a leading technology services provider in China specializing in software and data mining services, completed a reverse merger and share exchange with the shareholders of Neoview Holdings Inc. a British Virgin Islands company based in Chicago.

synopsis: The Reynolds and Reynolds Company announced that its merger with Universal Computer Systems Inc. has closed. Reynolds shares will be de-listed from the New York Stock Exchange effective with the opening of business on October 27, 2006.

synopsis: VFA, Inc. and VFA Canada Corporation, the leading providers of end-to-end solutions for facilities capital planning and asset management, announced that they have signed a purchase agreement to acquire the Altus Capital Planning division of Altus Group.

synopsis: Systech Bhd announced that it has entered into a conditional Sale and Purchase Agreement with Tan Hock Soon and Chong Miew Lai for the acquisition of the entire equity interest in Mobysys Sdn Bhd. Mobysys' solution eFRAME is an operational and management software for franchise business.