synopsis: ServiceSource, a global outsourcing provider focused exclusively on increasing support and maintenance revenue for hardware, software and healthcare companies, has received $66 million in capital from General Atlantic LLC for a minority stake in the company.

synopsis: eTelecare Global Solutions, Inc., a leading provider of complex business process outsourcing solutions, has entered into an agreement with AOL, to acquire all of the outstanding stock of AOL Member Services-Philippines, Inc., an operator of primarily non-voice customer care and technical support delivery center near Manila.

synopsis: INFONXX, the world's largest and fastest growing independent provider of directory assistance and enhanced information services, has completed the acquisition of Excell Services, the US-based independent provider of directory assistance, operator services, and inbound customer service.

synopsis: DDC USA, a North American leader in data processing, has announced that its extensive global network, supported by its parent company The DDC Group, has grown with the acquisition of Didoc Data Services of Den Haag. The acquiring division is DDC Europe, DDC USA's sister company headquartered in Oss, Netherlands.

synopsis: Convergys Corporation, a global leader in customer management, announced a definitive agreement under which Convergys will acquire New Zealand-based Datacom’s contact center operations in Kuala Lumpur, Malaysia, and Manila, Philippines.

synopsis: Avtex, a provider of integrated, interaction solutions, announced the acquisition of Reliant CCS, a contact center solutions provider based in Greenville, South Carolina. The acquisition expands Avtex’s already strong geographic reach by strengthening their presence in the southeast.

synopsis: Glencoe Capital’s Michigan Opportunities Fund has acquired the inbound telephone customer service business and certain other assets of Novo 1, in a move that promises to create more than 300 new jobs in the State of Michigan, announced David S. Evans, Chairman and Chief Investment Officer of Glencoe Capital.

synopsis: eTelecare Global Solutions, a leading provider of complex business process outsourcing solutions, has completed the acquisition of The Phone House (Pty) Limited, a BPO Services subsidiary of Talk Talk Group Limited, the telecommunications division of The Carphone Warehouse Group PLC.

synopsis: TechTeam Global, Inc., a worldwide provider of information technology, enterprise support and business process outsourcing services, announced that it has acquired Onvaio, LLC. Onvaio provides technical support outsourcing for clients globally through its wholly-owned subsidiary, Onvaio Asia Services, Inc.

synopsis: IA Global, Inc. signed definitive agreements and closed the 100% acquisition of Shift Resources Inc., a Philippine Business Process Outsourcing company. Shift Resources provides a range of in-bound and out-bound call center functions, lead generation and customer service solutions for international companies.

synopsis: The Amacore Group, Inc., a leader in providing health-related membership benefit programs, insurance programs, and other innovative and high-quality solutions to individuals and families across the country, announced that it has executed a stock purchase agreement acquiring JRM Benefits Consultants LLC for an undisclosed amount of stock and cash.

synopsis: Transcom WorldWide S.A., the European CRM and debt collections specialist, today announced that it has acquired 100% of NuComm International (“NuComm”), a leading North American provider of contact centre solutions. A maximum cash consideration of Canadian $90 million (€63 million) will be paid in three instalments.

synopsis: Rainmaker Systems, Inc., a leading provider of sales and marketing solutions combining hosted application software and execution services, announced it has acquired privately held Qinteraction, an offshore call center located in the central business district of Manila, Philippines.

synopsis: YP Corp., a leading provider of nationwide Internet Yellow Pages and online classifieds with more than 16 million business listings, has acquired substantially all of the assets of OnCall Subscriber Management Inc., which OnCall purchased recently under option from 24/7 Contact Solutions, Inc., each of Manila, Philippines.

synopsis: Interactive Response Technologies (IRT) of Fort Lauderdale Florida announced that IRT has merged with CCC Interactive of Houston. This transaction increases IRT’s total employee base to over 2,200 employees located in Fort Lauderdale and Miramar, Florida, Ada, Oklahoma and Houston, Texas.

synopsis: SYNNEX Corporation, a global IT supply chain services company, has signed and closed a definitive agreement to acquire all of the shares of Link2Support, Inc., a world-class technical support and contact center that delivers voice, e-mail and technical chat support as well as other value-added services.

synopsis: HickoryTech Corporation announced that it has entered into a definitive agreement to sell its Enterprise Solutions subsidiary to Skyview Capital, LLC. The Enterprise Solutions subsidiary provided IP Telephony, call center management and data network solutions, primarily through Nortel hardware solutions.

synopsis: Touchstone Communications has acquired another offshore call center, Call Central. Touchstone continues to be one of South Asia’s success stories in the rapid growing BPO market.

synopsis: ClientLogic and SITEL Corporation, both leading global providers of outsourced customer support services,announced that ClientLogic has completed its acquisition of SITEL Corporation by merger. Under the terms of the definitive agreement announced in October 2006, ClientLogic paid $4.25 per share in cash for all of the outstanding common stock.

synopsis: Working Solutions, a leading provider of remote agent call center services to Fortune 1000 companies using Agents OnDemand(TM), announced that they have completed the transaction to acquire Advanced Data-Comm, an 18-year old call center services company based in Dubuque, Iowa.

synopsis: ServiceSource, a global outsourcing provider focused exclusively on increasing support and maintenance revenue for hardware, software and healthcare companies, has received $66 million in capital from General Atlantic LLC for a minority stake in the company.