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Like Echo

closed 2/13/2007 via PR Newswire

UCN, purchased Echo from Benchmark Portal

synopsis: UCN, Inc., the leading provider of all-in-one, off-premises contact handling technology services delivered over the UCN VoIP network, closed on the agreement to acquire a leading hosted call center survey and analysis business, operated under the name of Echo(TM) by Benchmark Portal.
buyer: UCN(UCNN:$0.00)
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
seller: Benchmark Portal
BenchmarkPortal is the leader in benchmarking and certifying call centers utilizing the latest in database warehousing, data mining, and analytical toolsets. The data warehouse contains real-time data on thousands of call centers and millions of performance data points.
price ($mm)
$5.00
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/17/2013 via GlobeNewswire

Mitel Networks Corporation, acquired prairieFyre Software Inc.

synopsis: Mitel, a leading provider of cloud and premises-based unified communications software solutions, completed the acquisition of one of its key suppliers, prairieFyre Software Inc., a privately held global provider of contact center, business analytics, and workforce optimization software and services.
buyer: Mitel Networks Corporation(MITL:$579.40)
Mitel is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice.
target: prairieFyre Software Inc.
prairieFyre Software Inc. develops .NET-based telecommunications products. It offers contact center solutions, such as Mitel IP-based and Microsoft Office communications server platforms.
price($mm)[EV]
$24 [$20]
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired UTOPY, Inc.

synopsis: Genesys, a leading provider of customer service and contact center solutions, announced it has acquired UTOPY. UTOPY delivers workforce optimization solutions, including industry-leading speech and text analytics and innovative voice of the customer applications.
buyer parent:Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office.
target: UTOPY, Inc.
UTOPY provides award-winning Voice of the Customer and Contact Center Workforce Optimization solutions powered by Customer Interaction Analytics. UTOPY analyzes customer interactions over multiple channels, including: telephone; email; chat; and social media.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/8/2012 via Market Wire

Novation Companies, Inc., acquired IVR Central

synopsis: Novation Companies, Inc., announced a majority acquisition of cloud-based business communications company IVR Central, LLC. The name was changed to CorvisaCloud LLC and products will be delivered under the CorvisaCloud brand. CorvisaCloud provides a complete suite of customizable call center and small business voice communications solutions.
buyer: Novation Companies, Inc.(NOVC:$196.12)
Novation Companies, Inc. owns and operates early-stage businesses in the technology-enabled services industry. Novation currently owns majority interests in StreetLinks LLC, Advent Financial Services LLC and Mango Moving LLC.
target: IVR Central
IVR Central is a call center communications technology company that provides a suite of cloud-based business solutions, including interactive voice response, automated call distribution, automated dialing and secure call recording.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/7/2012 via PR Newswire

LivePerson, Inc., will acquire Engage, Ltd.

synopsis: LivePerson, Inc., a leading provider of real-time engagement solutions, announced that it has signed a definitive agreement to acquire ENGAGE Pty Ltd., an Australian provider of cloud-based customer contact solutions.
buyer: LivePerson, Inc.(LPSN:$157.41)
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
target: Engage, Ltd.
ENGAGE is a customer contact solutions business, supporting the sales and service strategy of enterprise level companies to meet changing consumer needs and expectations. It provides cloud-based services that support customer contact solutions, allowing businesses to connect in multiple channels.
price ($mm)
$8.85
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/11/2012 via Market Wire

Noble Systems Corporation, acquired Telstar Hosted Services

synopsis: Noble Systems Corporation, a global leader in unified contact center technology solutions, announced the acquisition of assets from TelStar Hosted Services, Inc, a CaaS contact center technology multi-vendor provider offering blended services, predictive dialer capabilities, automated voice messaging and more.
buyer: Noble Systems Corporation
Noble Systems Corp is a global leader in unified contact centre technology solutions. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platform for inbound/outbound/blended communications.
target parent: Williams & Gallagher
target: Telstar Hosted Services
TelStar Hosted Services Inc. is the only multi-vendor hosted call center solutions provider, offering a full product line of best-of-breed call center software solutions as a service to their clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/20/2011 via BusinessWire

LiveOps, Inc., acquired Datasquirt Limited

synopsis: Cloud contact center provider LiveOps, Inc. announced that it has successfully acquired all of the assets of New Zealand-based Datasquirt Limited. Datasquirt™ makes it easy for corporate call centres to communicate with customers and field staff through supply of its CONTACT™ software.
buyer: LiveOps, Inc.
LiveOps is the only contact center leader focused on providing the full platform, applications, and talent in the cloud. With access to a contact center workforce of 20,000 agents, LiveOps supports a wide range of industries including financial, health, insurance, retail, and professional services.
target: Datasquirt Limited(AU:DSQ:$2.31)
Datasquirt™ makes it easy for corporate call centres to communicate with customers and field staff, improving business efficiency and service delivery. Datasquirt does this through supply of CONTACT™, a leading business optimisation solution.
price($mm)[EV]
$13 [$12]
rev ($mm)
$3
EBITDA ($mm)
EV / rev
4.3x
EV / EBITDA
closed 7/22/2010 via BusinessWire

West Interactive, acquired TuVox Incorporated

synopsis: West Interactive, a leading provider of hosted and managed automated customer contact solutions, announced it has acquired TuVox, a premier provider of on-demand speech and Interactive Voice Response (IVR) applications.
buyer parent:Thomas H. Lee Partners, L.P.
buyer: West Interactive
West Interactive is a leading provider of hosted and managed automated customer contact solutions. West Interactive helps clients connect with their customers more effectively, deliver superior service and maximize the value of every customer interaction.
target parent: NetByTel, Inc.
target: TuVox Incorporated
TuVox provides mission critical Interactive Voice Response (IVR) hosting and managed services to companies who envision voice automation as a strategic part of their customer experience.
price ($mm)
$16
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/8/2009 via Market Wire

Noble Systems Corporation, acquired TouchStar Software Corporation

synopsis: Noble Systems Corporation, a global leader in innovative contact center technology solutions, has acquired assets from TouchStar Software Corporation. TouchStar develops and supports world class call center software with on-site and hosted SaaS deployment options.
buyer: Noble Systems Corporation
Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 2,000+ client installations worldwide using the award-winning Noble platform.
target: TouchStar Software Corporation
TouchStar and its subsidiaries develop and support world class call center software with on-site and hosted SaaS deployment options. TouchStar serves over 2,500 global businesses and call centers from its headquarters in Denver and regional offices around the world.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/22/2009 via Market Wire

Genesys Telecommunications Labs, acquired SDE Software Development Engineering

synopsis: Genesys Telecommunications Laboratories, announced it has acquired SDE Software Development Engineering GmbH ("SDE"). SDE's primary product, called Genesys Customer Interaction Portal, is a web-based thin client software solution that helps service providers deliver hosted contact center capabilities.
buyer parent:Alcatel-Lucent
buyer: Genesys Telecommunications Labs
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries.
target parent: VoicInt Telecommunications GmbH
target: SDE Software Development Engineering
SDE is a global provider of unified contact center solutions, specializing in deployments of Genesys CTI environments whose common, standards-based software platform gives organizations comprehensive, enterprise-wide functionality that helps them succeed by maximizing productivity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/21/2008 via BusinessWire

Syntellect Inc., acquired Envox Group

synopsis: Enghouse Systems Limited and Syntellect Inc. announced the acquisition of the business and assets of Envox Group AB. The acquisition was completed for a purchase price of $14,000,000, subject to certain adjustments. Envox’s annual revenues are approximately US$16,000,000.
buyer parent:Enghouse Systems Limited
buyer: Syntellect Inc.
Syntellect is a leading provider of self-service and live contact center solutions spanning the entire customer service spectrum. Our comprehensive solutions are designed to empower customers to achieve the best mix of automated and live assistance service.
target: Envox Group
Envox Worldwide's goal is to maintain a leadership position in the evolving Voice Solutions market. Key drivers in this market include significant cost reductions, improved customer service, the creation of new revenue sources, facilitating commerce and the shift to open, standards-based solutions.
price ($mm)
$14
rev ($mm)
$16
EBITDA ($mm)
EV / rev
0.9x
EV / EBITDA
closed 10/9/2012 via BusinessWire

Lithium Technologies, Inc., acquired Social Dynamx

synopsis: Lithium Technologies, the leader in Social Customer Experience, announced that it has acquired Social Dynamx, an enterprise social customer care platform that helps brands respond to millions of social conversations in a cost effective way. The combined offering is available immediately as Lithium Social Web™.
buyer: Lithium Technologies, Inc.
Lithium is the leading provider of Social CRM solutions to power the customer network. Lithium solutions combine the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and support on the company's behalf.
target: Social Dynamx
Social Dynamx is an enterprise social customer care platform that helps brands respond to millions of social conversations in a cost effective way. Social Dynamx customers include leading companies such as Time Warner Cable, DISH Network and Convio.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/23/2012 via BusinessWire

IFS AB, will acquire Metrix LLC

synopsis: IFS, the global enterprise applications company, announced that it has signed an agreement with the owners of Metrix LLC to purchase 100 percent of the membership interests. Metrix was founded in 1980 in the USA and is 100 percent focused on providing advanced Mobility & Service Management applications.
buyer: IFS AB(SE:IFS-B:$2,576.00)
IFS is a public company that develops, supplies, and implements IFS Applications™, a component-based extended ERP suite built on SOA technology. IFS focuses on industries where any of four core processes are strategic: service & asset management, manufacturing, supply chain and projects.
target: Metrix LLC
Metrix is 100% focused on providing advanced Service Management & Mobility Software. The company has more than 50 employees of which the majority are based in Waukesha, and there are small sales offices in Singapore and the Netherlands, and a sales partner in the UK.
price ($mm)
rev ($mm)
$9
EBITDA ($mm)
$1
EV / rev
0.0x
EV / EBITDA
0.0x
announced 1/7/2014 via PR Newswire

Microsoft Corporation, will acquire Parature

synopsis: Microsoft Corp. announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. Their products are used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
buyer: Microsoft Corporation(MSFT:$77,849.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Microsoft develops, manufactures, licenses, and supports a range of software products and services for various computing devices worldwide.
target: Parature
Parature is the industry’s leading provider of cloud-based customer service software and is used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
price ($mm)
$100
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/10/2013 via BNC Analysis

Nuance Communications, Inc., acquired VirtuOz, Inc.

synopsis: Nuance is buying online virtual sales and support assistant developer VirtuOz for an undisclosed price. VirtuOz gives Nuance a stake in the enterprise virtual assistant market to match its presence in the enterprise mobile apps.
buyer: Nuance Communications, Inc.(NUAN:$1,862.99)
Nuance provides speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents.
target: VirtuOz, Inc.
A 2011 American Business Awards Finalist, VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online customer and technical support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2012 via Market Wire

KANA Software, Inc., acquired Trinicom

synopsis: KANA Software, Inc., a global leader of customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software.
buyer parent:Accel-KKR
buyer: KANA Software, Inc.
KANA is a global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand.
target: Trinicom
Trinicom is a leading specialist in multi-channel customer interaction software. Based on cloud technology, Trinicom can be focused fully on an organization's customer contact processes, and ensures that all customer interactions are handled quickly and uniformly from a central knowledge base.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/21/2011 via PR Newswire

Salesforce.com, Inc., acquired Assistly Inc.

synopsis: Salesforce.com, the enterprise cloud computing company, announced it has acquired Assistly, an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
buyer: Salesforce.com, Inc.(CRM:$3,050.20)
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers.
target: Assistly Inc.
Assistly Inc. is an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/20/2008 via PR Newswire

Salesforce.com, acquired InStranet, Inc.

synopsis: Salesforce.com, the market and technology leader in Software-as-a-Service and Platform-as-a-Service, announced the acquisition of InStranet, the leading provider of knowledge management technology for business to consumer call centers.
buyer: Salesforce.com(CRM:$3,050.20)
Salesforce.com provides hosted applications that manage customer information for sales, marketing, and customer support, providing clients with a cheaper, more rapidly deployable alternative to buying and maintaining enterprise software.
target: InStranet, Inc.
InStranet is a leading provider of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales, and Web self-care, for servicing and sales initiatives.
price ($mm)
$27
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/5/2007 via BusinessWire

Fonality, acquired Insightful Solutions Pty Ltd.

synopsis: Fonality, a leading maker of business phone systems, has acquired Insightful Solutions Pty Ltd., a leading hosted CRM solution provider and a SugarCRM Gold partner for the Australia, New Zealand and Asia Pacific.
buyer: Fonality
Fonality, www.fonality.com, is a leader in open source, Asterisk-based IP telephony systems. PBXtra, Fonality’s award-winning IP-PBX product line for small and medium businesses, is the world’s largest commercial Asterisk-based deployment.
target: Insightful Solutions Pty Ltd.
Insightful Solutions is the premier provider of commercially supported SugarCRM solutions in the Australia, New Zealand and Asia Pacific region. We provide professional implementation, support, hosting, training & development services for all editions of SugarCRM.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/12/2006 via PR Newswire

Microsoft Corporation, acquired Colloquis

synopsis: Microsoft Corp. has acquired privately owned Colloquis Inc., a provider of conversational online business solutions that feature natural language-processing technology. Microsoft will offer services based on Colloquis technology to businesses with online operations, as well as incorporating the technology into its own products.
buyer: Microsoft Corporation(MSFT:$77,849.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.
target: Colloquis
Colloquis improves the way companies serve their customers and employees by enhancing service quality at greatly reduced costs. The company's Automated Service Agent engages customers in typed natural-language conversations, and delivers answers in real time.
price ($mm)
$24
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/13/2007 via PR Newswire

UCN, purchased Echo from Benchmark Portal

synopsis: UCN, Inc., the leading provider of all-in-one, off-premises contact handling technology services delivered over the UCN VoIP network, closed on the agreement to acquire a leading hosted call center survey and analysis business, operated under the name of Echo(TM) by Benchmark Portal.
buyer: UCN(UCNN:$0.00)
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
seller: Benchmark Portal
BenchmarkPortal is the leader in benchmarking and certifying call centers utilizing the latest in database warehousing, data mining, and analytical toolsets. The data warehouse contains real-time data on thousands of call centers and millions of performance data points.
price ($mm)
$5.00
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/15/2007 via PR Newswire

UCN, acquired ScheduleQ, LLC

synopsis: UCN, Inc. the leading provider of all-in-one, off-premises contact handling technology services delivered over the UCN VoIP network, today announced it closed on the purchase of ScheduleQ, LLC, of Salt Lake City, acquiring its on-demand workforce management software solution.
buyer: UCN(UCNN:$0.00)
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
target: ScheduleQ, LLC
ScheduleQ, LLC markets an innovative on-demand (web-based) forecasting and scheduling workforce management package offering a feature rich solution to customers regardless of the number of call center locations or call types.
price($mm)[EV]
$0.70 [$1.00]
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/13/2007 via PR Newswire

UCN, purchased Echo from Benchmark Portal

synopsis: UCN, Inc., the leading provider of all-in-one, off-premises contact handling technology services delivered over the UCN VoIP network, closed on the agreement to acquire a leading hosted call center survey and analysis business, operated under the name of Echo(TM) by Benchmark Portal.
buyer: UCN(UCNN:$0.00)
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
seller: Benchmark Portal
BenchmarkPortal is the leader in benchmarking and certifying call centers utilizing the latest in database warehousing, data mining, and analytical toolsets. The data warehouse contains real-time data on thousands of call centers and millions of performance data points.
price ($mm)
$5.00
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/13/2007 via PR Newswire

UCN, purchased Echo from Benchmark Portal

synopsis: UCN, Inc., the leading provider of all-in-one, off-premises contact handling technology services delivered over the UCN VoIP network, closed on the agreement to acquire a leading hosted call center survey and analysis business, operated under the name of Echo(TM) by Benchmark Portal.
buyer: UCN(UCNN:$0.00)
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
seller: Benchmark Portal
BenchmarkPortal is the leader in benchmarking and certifying call centers utilizing the latest in database warehousing, data mining, and analytical toolsets. The data warehouse contains real-time data on thousands of call centers and millions of performance data points.
price ($mm)
$5.00
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/7/2014 via PR Newswire

Microsoft Corporation, will acquire Parature

synopsis: Microsoft Corp. announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. Their products are used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
buyer: Microsoft Corporation(MSFT:$77,849.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Microsoft develops, manufactures, licenses, and supports a range of software products and services for various computing devices worldwide.
target: Parature
Parature is the industry’s leading provider of cloud-based customer service software and is used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
price ($mm)
$100
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/10/2013 via BNC Analysis

Nuance Communications, Inc., acquired VirtuOz, Inc.

synopsis: Nuance is buying online virtual sales and support assistant developer VirtuOz for an undisclosed price. VirtuOz gives Nuance a stake in the enterprise virtual assistant market to match its presence in the enterprise mobile apps.
buyer: Nuance Communications, Inc.(NUAN:$1,862.99)
Nuance provides speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents.
target: VirtuOz, Inc.
A 2011 American Business Awards Finalist, VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online customer and technical support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2012 via Market Wire

KANA Software, Inc., acquired Trinicom

synopsis: KANA Software, Inc., a global leader of customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software.
buyer parent:Accel-KKR
buyer: KANA Software, Inc.
KANA is a global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand.
target: Trinicom
Trinicom is a leading specialist in multi-channel customer interaction software. Based on cloud technology, Trinicom can be focused fully on an organization's customer contact processes, and ensures that all customer interactions are handled quickly and uniformly from a central knowledge base.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/21/2011 via PR Newswire

Salesforce.com, Inc., acquired Assistly Inc.

synopsis: Salesforce.com, the enterprise cloud computing company, announced it has acquired Assistly, an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
buyer: Salesforce.com, Inc.(CRM:$3,050.20)
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers.
target: Assistly Inc.
Assistly Inc. is an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2008 via BusinessWire

NaturalInsight, acquired Cogent Technologies

synopsis: NaturalInsight, a leading edge provider of Web-based workforce management solutions, acquired Cogent Technologies, an innovative provider of Internet and mobile enterprise software solutions. The acquisition extends the strength and flexibility of NaturalInsight’s growing Web-based platform.
buyer: NaturalInsight
NaturalInsight provides Web-based workforce management and data collection software for industries with widely distributed workforces. NaturalInsight allows for streamlined staff management, task scheduling, project tracking and integrated reporting of activities performed in many locations.
target: Cogent Technologies
Cogent Technologies markets Internet and mobile software solutions for enterprises to optimize business processes both internally and with their external partners. Cogent's product suite includes software solutions for supply chain management, business process optimization and crm.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/5/2007 via BusinessWire

Fonality, acquired Insightful Solutions Pty Ltd.

synopsis: Fonality, a leading maker of business phone systems, has acquired Insightful Solutions Pty Ltd., a leading hosted CRM solution provider and a SugarCRM Gold partner for the Australia, New Zealand and Asia Pacific.
buyer: Fonality
Fonality, www.fonality.com, is a leader in open source, Asterisk-based IP telephony systems. PBXtra, Fonality’s award-winning IP-PBX product line for small and medium businesses, is the world’s largest commercial Asterisk-based deployment.
target: Insightful Solutions Pty Ltd.
Insightful Solutions is the premier provider of commercially supported SugarCRM solutions in the Australia, New Zealand and Asia Pacific region. We provide professional implementation, support, hosting, training & development services for all editions of SugarCRM.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/12/2006 via PR Newswire

Microsoft Corporation, acquired Colloquis

synopsis: Microsoft Corp. has acquired privately owned Colloquis Inc., a provider of conversational online business solutions that feature natural language-processing technology. Microsoft will offer services based on Colloquis technology to businesses with online operations, as well as incorporating the technology into its own products.
buyer: Microsoft Corporation(MSFT:$77,849.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.
target: Colloquis
Colloquis improves the way companies serve their customers and employees by enhancing service quality at greatly reduced costs. The company's Automated Service Agent engages customers in typed natural-language conversations, and delivers answers in real time.
price ($mm)
$24
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/19/2006 via PR Newswire

LivePerson, Inc., acquired Proficient Systems, Inc.

synopsis: LivePerson, Inc., a provider of online conversion solutions, today announced the completion of its acquisition of Atlanta-based Proficient Systems, Inc., a provider of hosted proactive chat solutions that help companies generate revenue on their web sites.
buyer: LivePerson, Inc.(LPSN:$157.41)
LivePerson is the leading provider of online sales, marketing and customer service solutions. Over 3,000 websites currently use our solutions to increase revenue and productivity, answer customer questions, build relationships and deliver results.
target: Proficient Systems, Inc.
Proficient Systems is a leading enterprise software company that develops solutions enabling companies to increase revenue and sales productivity.
price ($mm)
$23
rev ($mm)
$2
EBITDA ($mm)
EV / rev
9.6x
EV / EBITDA
closed 2/9/2005 via BusinessWire

Kanisa, Inc. merged with ServiceWare Technologies, Inc.,

synopsis: ServiceWare Technologies, Inc., a leading provider of knowledge management (KM) solutions for service and support, and Kanisa Inc., the pioneer of Service Resolution Management (SRM) software applications, today announced the completion of their merger.
buyer parent:Battery Ventures
buyer: ServiceWare Technologies, Inc.
KNOVA Software is a leading provider of Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. KNOVA's suite of applications help companies increase revenues, reduce service costs, and improve customer satisfaction.
target: Kanisa, Inc.
Kanisa puts knowledge at people's fingertips. Kanisa's solutions allow customers to dialogue with a Web site, agent, or user group to find the answer that is right for them. The end result is greater efficiency, lower costs, and happier customers. Kanisa customers include Apple, Microsoft, Adobe, a
price ($mm)
$18
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/17/2013 via GlobeNewswire

Mitel Networks Corporation, acquired prairieFyre Software Inc.

synopsis: Mitel, a leading provider of cloud and premises-based unified communications software solutions, completed the acquisition of one of its key suppliers, prairieFyre Software Inc., a privately held global provider of contact center, business analytics, and workforce optimization software and services.
buyer: Mitel Networks Corporation(MITL:$579.40)
Mitel is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice.
target: prairieFyre Software Inc.
prairieFyre Software Inc. develops .NET-based telecommunications products. It offers contact center solutions, such as Mitel IP-based and Microsoft Office communications server platforms.
price($mm)[EV]
$24 [$20]
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired UTOPY, Inc.

synopsis: Genesys, a leading provider of customer service and contact center solutions, announced it has acquired UTOPY. UTOPY delivers workforce optimization solutions, including industry-leading speech and text analytics and innovative voice of the customer applications.
buyer parent:Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office.
target: UTOPY, Inc.
UTOPY provides award-winning Voice of the Customer and Contact Center Workforce Optimization solutions powered by Customer Interaction Analytics. UTOPY analyzes customer interactions over multiple channels, including: telephone; email; chat; and social media.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/4/2012 via BNC Analysis

Urban Airship, Inc., acquired Tello, Inc.

synopsis: Urban Airship, the mobile push messaging startup, has acquired Tello Inc. for its Apple Passbook management product for developers, PassTools.
buyer: Urban Airship, Inc.
Urban Airship powers the world's most successful mobile apps. Providing breakthrough technology, Urban Airship makes mobile marketing far more engaging, effective, and efficient. Top brands depend on Urban Airship to ensure their mobile app initiatives are scalable and profitable.
target: Tello, Inc.
Tello is an innovative SaaS and mobile application company committed to improving businesses everywhere by applying the latest mobile technologies to everyday customer interactions. People use Tello’s mobile applications to provide instant feedback to businesses via their mobile devices.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/8/2012 via Market Wire

Novation Companies, Inc., acquired IVR Central

synopsis: Novation Companies, Inc., announced a majority acquisition of cloud-based business communications company IVR Central, LLC. The name was changed to CorvisaCloud LLC and products will be delivered under the CorvisaCloud brand. CorvisaCloud provides a complete suite of customizable call center and small business voice communications solutions.
buyer: Novation Companies, Inc.(NOVC:$196.12)
Novation Companies, Inc. owns and operates early-stage businesses in the technology-enabled services industry. Novation currently owns majority interests in StreetLinks LLC, Advent Financial Services LLC and Mango Moving LLC.
target: IVR Central
IVR Central is a call center communications technology company that provides a suite of cloud-based business solutions, including interactive voice response, automated call distribution, automated dialing and secure call recording.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/7/2012 via PR Newswire

LivePerson, Inc., will acquire Engage, Ltd.

synopsis: LivePerson, Inc., a leading provider of real-time engagement solutions, announced that it has signed a definitive agreement to acquire ENGAGE Pty Ltd., an Australian provider of cloud-based customer contact solutions.
buyer: LivePerson, Inc.(LPSN:$157.41)
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
target: Engage, Ltd.
ENGAGE is a customer contact solutions business, supporting the sales and service strategy of enterprise level companies to meet changing consumer needs and expectations. It provides cloud-based services that support customer contact solutions, allowing businesses to connect in multiple channels.
price ($mm)
$8.85
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/11/2012 via Market Wire

Noble Systems Corporation, acquired Telstar Hosted Services

synopsis: Noble Systems Corporation, a global leader in unified contact center technology solutions, announced the acquisition of assets from TelStar Hosted Services, Inc, a CaaS contact center technology multi-vendor provider offering blended services, predictive dialer capabilities, automated voice messaging and more.
buyer: Noble Systems Corporation
Noble Systems Corp is a global leader in unified contact centre technology solutions. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platform for inbound/outbound/blended communications.
target parent: Williams & Gallagher
target: Telstar Hosted Services
TelStar Hosted Services Inc. is the only multi-vendor hosted call center solutions provider, offering a full product line of best-of-breed call center software solutions as a service to their clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/22/2012 via BNC Analysis

Confirmit, acquired CustomerSat, Inc.

synopsis: Confirmit announced that it has acquired CustomerSat(TM), the Enterprise Feedback Management software and services provider. Confirmit is a leader in the Voice of the Customer market, and this acquisition of CustomerSat, a recognised EFM and loyalty leader, adds greater breadth and depth to Confirmit's existing portfolio.
buyer: Confirmit
Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Cologne, Guildford, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl.
target parent: MetrixLab
target: CustomerSat, Inc.
CustomerSat is a Web-based Enterprise Feedback Management solution used by the world's leading businesses to capture, analyse, and act on feedback from customers, employees, and partners.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/9/2012 via PR Newswire

MetrixLab, acquired MarketTools Inc.

synopsis: MetrixLab, a global provider of online consumer research services, announced that it has acquired MarketTools Research Solutions Inc., a leader in services and software for market research, from TPG Growth. MarketTools is known for pioneering some of the first research technologies on the Internet.
buyer: MetrixLab
MetrixLab is a fast-growing global provider of online consumer research services. Its solutions are employed by over half of the Top 100 Global Brands such as Microsoft, Philips, Google and Heineken. The company is headquartered in Rotterdam, The Netherlands.
target parent: TPG Capital
target: MarketTools Inc.
MarketTools is the leading provider of services and software for market research. Through the use of advanced respondent engagement techniques and comprehensive analytic tools, MarketTools helps clients innovate, optimize and execute programs that deliver high-value business impact.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/3/2012 via Capital IQ

SurveyMonkey.com, TPG Growth, acquired MarketTools Inc.

synopsis: TPG Growth, the middle market and growth equity investment platform of TPG, and SurveyMonkey, the leader in web-based survey solutions, announced they have entered into a definitive agreement to acquire MarketTools, Inc., a leading provider of software and services for market research and enterprise feedback management.
buyer: TPG Growth
buyer: SurveyMonkey.com
TPG Growth is a principal investment firm specializing in early stage, growth capital, and leveraged buyouts investments. The firm primarily invests in the technology, life sciences, biotechnology, renewable energy, and retail sectors.
target parent: Ticonderoga Capital Inc.
target: MarketTools Inc.
MarketTools is the leading provider of software and services for enterprise feedback management and market research. It is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/20/2011 via BusinessWire

LiveOps, Inc., acquired Datasquirt Limited

synopsis: Cloud contact center provider LiveOps, Inc. announced that it has successfully acquired all of the assets of New Zealand-based Datasquirt Limited. Datasquirt™ makes it easy for corporate call centres to communicate with customers and field staff through supply of its CONTACT™ software.
buyer: LiveOps, Inc.
LiveOps is the only contact center leader focused on providing the full platform, applications, and talent in the cloud. With access to a contact center workforce of 20,000 agents, LiveOps supports a wide range of industries including financial, health, insurance, retail, and professional services.
target: Datasquirt Limited(AU:DSQ:$2.31)
Datasquirt™ makes it easy for corporate call centres to communicate with customers and field staff, improving business efficiency and service delivery. Datasquirt does this through supply of CONTACT™, a leading business optimisation solution.
price($mm)[EV]
$13 [$12]
rev ($mm)
$3
EBITDA ($mm)
EV / rev
4.3x
EV / EBITDA

Like Echo


Benchmark Portal

prairieFyre Software Inc.

UTOPY, Inc.

IVR Central

Engage, Ltd.

Telstar Hosted Services

Datasquirt Limited

TuVox Incorporated

TouchStar Software Corporation

SDE Software Development Engineering

Envox Group

Social Dynamx

Metrix LLC

Parature

VirtuOz, Inc.

Trinicom

Assistly Inc.

InStranet, Inc.

Insightful Solutions Pty Ltd.

Colloquis

Benchmark Portal

ScheduleQ, LLC

Benchmark Portal

Benchmark Portal

Parature

VirtuOz, Inc.

Trinicom

Assistly Inc.

Cogent Technologies

Insightful Solutions Pty Ltd.

Colloquis

Proficient Systems, Inc.

Kanisa, Inc.

prairieFyre Software Inc.

UTOPY, Inc.

Tello, Inc.

IVR Central

Engage, Ltd.

Telstar Hosted Services

CustomerSat, Inc.

MarketTools Inc.

MarketTools Inc.

Datasquirt Limited

Geography
Matching Companies
Ticker:
 
 
 
 
 
 
 
 
Akio Solutions SA
Akio Solutions SA
Akio Solutions SA provides customer interaction management solutions in France. The company offers incoming email management, live chat management, Web self service, and incoming fax management software.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
LiveOps, Inc.
LiveOps is the only contact center leader focused on providing the full platform, applications, and talent in the cloud. With access to a contact center workforce of 20,000 agents, LiveOps supports a wide range of industries including financial, health, insurance, retail, and professional services.
year
2012
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
320
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2012
rev ($mm)
$157.41
EBITDA ($mm)
$18.25
EBIT ($mm)
$10.34
Net Income ($mm)
$6.36
Employees
524
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Parature
Parature
Parature is the industry’s leading provider of cloud-based customer service software and is used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
year
2012
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
100
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk is a cloud-based customer service platform. It is designed to be easy to use, easy to customize, and easy to scale. With more than 40,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Sitecore
Sitecore
Sitecore redefines how organizations engage with their customers online, powering experiences that can sense and adapt to a customer's needs to increase revenue and customer lifetime value and satisfaction.
year
2012
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
170
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Confirmit
Confirmit
Confirmit AS provides software for market research and enterprise feedback management. The company offers a range of software products for feedback/data collection, panel management, data processing, market research analysis, media research analysis, and reporting.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Contact At Once!
Contact At Once! is a SaaS provider that operates industry-specific merchant networks built around its proprietary website chat software that vertical search websites embed in online ads and that merchant advertisers deploy on websites and landing pages.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
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  • watch
Ticker:
 
 
 
 
 
 
 
 
QuestBack AS
QuestBack AS
QuestBack AS is Europe's leading provider of Enterprise Feedback Management and online surveys - web-based services for relationship development through the collection, analysis and follow-up of business critical information. It has more than 4,000 customers across all industries and sectors.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
QuestionPro
QuestionPro
With over 2.5 million clients across 40 countries, QuestionPro is a leading provider of online survey software that allows clients to generate the insights they need to better understand their customers.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Badgeville
Badgeville
Badgeville, The Behavior Platform, is the leading provider of gamification and social engagement solutions for world-class businesses, enabling companies in virtually every industry to influence and measure user behavior.
year
2012
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
100
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Influitive
Influitive
Influitive helps companies manage and mobilize their advocates, fans and evangelists, driving more of the references, referral leads, success stories and social media interaction that is so crucial in today's social buying era.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2012
rev ($mm)
$157.41
EBITDA ($mm)
$18.25
EBIT ($mm)
$10.34
Net Income ($mm)
$6.36
Employees
524
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Akio Solutions SA
Akio Solutions SA
Akio Solutions SA provides customer interaction management solutions in France. The company offers incoming email management, live chat management, Web self service, and incoming fax management software.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Parature
Parature
Parature is the industry’s leading provider of cloud-based customer service software and is used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
year
2012
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
100
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk is a cloud-based customer service platform. It is designed to be easy to use, easy to customize, and easy to scale. With more than 40,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Sitecore
Sitecore
Sitecore redefines how organizations engage with their customers online, powering experiences that can sense and adapt to a customer's needs to increase revenue and customer lifetime value and satisfaction.
year
2012
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
170
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Confirmit
Confirmit
Confirmit AS provides software for market research and enterprise feedback management. The company offers a range of software products for feedback/data collection, panel management, data processing, market research analysis, media research analysis, and reporting.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Contact At Once!
Contact At Once! is a SaaS provider that operates industry-specific merchant networks built around its proprietary website chat software that vertical search websites embed in online ads and that merchant advertisers deploy on websites and landing pages.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
LiveOps, Inc.
LiveOps is the only contact center leader focused on providing the full platform, applications, and talent in the cloud. With access to a contact center workforce of 20,000 agents, LiveOps supports a wide range of industries including financial, health, insurance, retail, and professional services.
year
2012
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
320
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
QuestBack AS
QuestBack AS
QuestBack AS is Europe's leading provider of Enterprise Feedback Management and online surveys - web-based services for relationship development through the collection, analysis and follow-up of business critical information. It has more than 4,000 customers across all industries and sectors.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
QuestionPro
QuestionPro
With over 2.5 million clients across 40 countries, QuestionPro is a leading provider of online survey software that allows clients to generate the insights they need to better understand their customers.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Badgeville
Badgeville
Badgeville, The Behavior Platform, is the leading provider of gamification and social engagement solutions for world-class businesses, enabling companies in virtually every industry to influence and measure user behavior.
year
2012
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
100
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Influitive
Influitive
Influitive helps companies manage and mobilize their advocates, fans and evangelists, driving more of the references, referral leads, success stories and social media interaction that is so crucial in today's social buying era.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch

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