Like Digital Voice Systems, Inc.

closed 3/19/2015 via BusinessWire

Avtex Solutions, LLC, acquired Digital Voice Systems, Inc.

synopsis: Avtex, a provider of integrated Customer Experience (CX) technologies, and a Microsoft Gold Partner and Interactive Intelligence (ININ) Platinum Elite Partner announced that they have acquired Digital Voice Systems (DVS), a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex provides professional services and customer experience consulting encompassing a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. "
target: Digital Voice Systems, Inc.
Digital Voice Systems (DVS) is a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois. Since 1987, DVS has been enhancing business communications and changing the way companies communicate with their customers and employees.
price ($mm)
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closed 1/15/2020 via BNC Analysis

Support Services Group, acquired Great Falls Marketing

synopsis: S2G-Maine, a wholly-owned subsidiary of Support Services Group, has acquired Great Falls Marketing (GFM), a Contact Center that specializes in Inbound Sales, Customer Service Support, Brand Ambassador Outbound Solutions. GFM also provides Fulfillment Services that support Direct Response, Retail, Online, Healthcare, and Technology Clients.
buyer: Support Services Group
Support Services Group is a high touch, BPO offering specialized support across various industries with 11 contact center locations across the U.S., Canada, and the Dominican Republic. Support Services Group focuses on People, Technology, and Solutions. "
target: Great Falls Marketing
Great Falls Marketing provides inbound sales, customer care, Brand Ambassador, and fulfillment service to its clients. The company is most notably recognized as a Direct to Consumer industry leading sales based contact center that achieves above average close rates.
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closed 11/21/2019 via BusinessWire

Vision Integrated Graphics, acquired SourceLink, Inc.

synopsis: H.I.G. Capital is pleased to announce that its portfolio company, Vision Integrated Graphics Group LLC, has acquired SourceLink, a Direct Marketing agency headquartered in Chicago, Illinois that utilizes data intelligence and an omni-channel approach to maximize return on investment for clients through improved customer response and conversion.
buyer parent: H.I.G. Capital
buyer: Vision Integrated Graphics
Vision is a leading provider of tech-enabled, data-driven marketing solutions focused on customer acquisition and engagement for Fortune 1000 customers. The Company provides personalized, turnkey marketing solutions which generate high returns on investment. "
target parent: Aterian Investment Partners
target: SourceLink, Inc.
SourceLink is a Direct Marketing agency headquartered in Chicago, Illinois that utilizes data intelligence and an omni-channel approach to maximize return on investment for clients through improved customer response and conversion.
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closed 8/21/2019 via GlobeNewswire

Solar Integrated Roofing Corporation, acquired Narrate

synopsis: Solar Integrated Roofing Corporation, an integrated solar and roofing installation company specializing in commercial and residential properties, has acquired Narrate, a company that believes in revolutionizing the call center and marketing industry with groundbreaking technology.
buyer: Solar Integrated Roofing Corporation (OTCPK:SIRC:$5.85)
Solar Integrated Roofing Corporation is an integrated solar and roofing installation company specializing in commercial and residential properties with a focus on acquisitions of like companies to build a footprint nationally. "
target: Narrate
Narrate believes in revolutionizing the call center and marketing industry with groundbreaking technology. Their lead generation services include a comprehensive consult to identify gaps and opportunities, resulting in a comprehensive report that includes a plan with timelines and cost analysis.
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announced 6/28/2018 via BusinessWire

SYNNEX Corporation, will acquire Convergys Corporation

synopsis: Convergys Corporation, a global leader in customer experience outsourcing, announced that it has entered into a definitive agreement under which SYNNEX Corporation, a leading business process services company, will acquire Convergys.
buyer: SYNNEX Corporation (SNX:$19,113.52)
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, optimizing supply chains and providing outsourced services focused on customer relationship management. SYNNEX distributes a broad range of information technology systems and products. "
target: Convergys Corporation (CVG:$2,738.70)
Convergys Corporation is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies.
price ($mm)[EV]
$2,630 [$2,800]
rev ($mm)
$2,739
EBITDA ($mm)
$342
EV / rev
1.0x
EV / EBITDA
8.2x
closed 6/20/2018 via BNC Analysis

Prosprio, acquired Elev8 Media

synopsis: Prosprio, a private performance advertising network, has acquired Elev8 Media, a performance and results driven interactive advertising network in South Africa. Elev8 Media is a full service online ad network that specializes in CPA/CPL, and CPI offers. The company also offers call center lead generation, pay per call, and co-registration.
buyer: Prosprio
Prosprio is a private performance advertising network that works with publishers and advertisers to increase ROI through actionable results. Prosprio offers display marketing, email marketing, SEO marketing, social media marketing, pay per call, and more. "
target: Elev8 Media
Elev8 Media is a performance and results driven interactive advertising network in South Africa. They are a full service online ad network that specializes in CPA/CPL, and CPI offers. The company also offers call center lead generation, pay per call, and co-registration.
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closed 8/3/2015 via Market Wire

Peak-Ryzex, acquired Manage Mobility

synopsis: Peak-Ryzex, Inc. announced that it has completed the acquisition of Manage Mobility. The company is an end-to-end provider of mobile procurement, logistics, and carrier management services and developer of the ManagedTel™ software platform.
buyer parent: Keystone Capital
buyer: Peak-Ryzex
Peak-Ryzex provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. "
target: Manage Mobility
Manage Mobility is an award-winning telecom management, mobile logistics and advisory firm built around innovation and expertise. Manage Mobility has provided its industry-leading solutions and value-added services to prestigious customers in the Government, Armed Forces, Enterprise, and more.
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closed 9/21/2015 via BusinessWire

Groupe Acticall, acquired SITEL Corporation

synopsis: Groupe Acticall, one of the largest Customer Relationship Management companies headquartered in France, announced that it has completed its acquisition of SITEL Worldwide Corporation, a global customer care provider headquartered in the United States. Acticall acquired 100 percent of the issued and outstanding stock of Sitel Worldwide.
buyer: Groupe Acticall
Acticall is an integrated value-added service group covering the full spectrum of Customer Relationship through its 5 subsidiaries: consultancy (Extens Consulting), training (Learning CRM), contact centers (Acticall Centres de Contacts), digital agency (The Social Client) and technology solutions. "
target parent: Onex Corporation
target: SITEL Corporation
SITEL is a leading global provider of outsourced customer support services. On behalf of many of the world's leading organizations, SITEL designs and improves customer contact models across its clients' customer acquisition, retention and development cycles.
price ($mm)[EV]
$830 [$1,576]
rev ($mm)
$1,439
EBITDA ($mm)
$118
EV / rev
1.3x
EV / EBITDA
15.4x
closed 5/13/2015 via PR Newswire

Aterian Investment Partners, acquired SourceLink, Inc.

synopsis: Aterian Investment Partners announced that one of its affiliates has acquired SourceLink Acquisition LLC. SourceLink is a data-driven marketing services, printing and mail fulfillment company that delivers high return on investment direct marketing campaigns, document outsourcing solutions, customer database management and data analytics services.
buyer: Aterian Investment Partners
Aterian Investment Partners is an operationally-focused middle market private equity firm. Aterian, in partnership with management, seeks to focus on the critical growth, operational and liquidity initiatives of a business in an effort to drive value creation for all stakeholders. "
target: SourceLink, Inc.
SourceLink provides integrated direct marketing solutions in North America. Its services include data management, research, strategic planning, direct marketing execution, printing, and inbound and outbound call center activities. The company’s clients include automotive, travel and hospitality.
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closed 4/1/2015 via BusinessWire

Survey Sampling, Inc., acquired MRops

synopsis: Survey Sampling, Inc. (SSI) has purchased the majority of assets of MRops, an industry-leading provider of end-to-end market research operations services to management consulting firms and market research agencies.
buyer parent: HGGC, LLC
buyer: Survey Sampling, Inc.
Survey Sampling, Inc. ("SSI") is the premier global provider of sampling, data collection and data analytic solutions for survey research. SSI reaches respondents in 100+ countries via Internet, telephone, mobile/wireless and mixed access offerings. "
target: MRops
Founded in January 2007, MRops specializes in business-to-business research, executive interviewing, statistical services and sampling solutions. The company has approximately 200 employees across offices in North America,
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closed 3/5/2015 via PR Web

R2integrated, acquired CatapultWorks Demand Group

synopsis: R2integrated is a national full-service digital agency that closed the acquisition of CatapultWorks, Silicon Valley’s largest integrated marketing services agency. CatapultWorks brings over two decades of creative, content, media, data and teleservices expertise to r2i’s elite digital and marketing technology cloud offerings.
buyer: R2integrated
R2integrated is a leading Internet marketing technology company that provides platforms and services that enable companies to more quickly and easily distribute critical marketing communications, implement rich internet applications, leverage social media and derive critical metrics on performance. "
target: CatapultWorks Demand Group
CatapultWorks is a unique blend of integrated marketing and data services. Where strategic thinking, breakthrough creativity and data science collide. A seamless integration of disciplines that delivers measurable ROI. DaVinci meets Mad Men.
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closed 3/4/2015 via BusinessWire

Allied Global Holdings Inc., acquired Alliance iCommunications

synopsis: Allied Global, a leading service provider in the accounts receivable management industry, is very pleased to announce the acquisition of Alliance iCommunications. Alliance provides inbound and outbound call center services specializing in customer care, customer acquisition & retention, and roadside assistance.
buyer: Allied Global Holdings Inc.
Allied Global has evolved from a traditional accounts receivable management firm to a multinational service provider of complete contact centre solutions with separate entities in Canada, the United States, the United Kingdom and the Philippines. "
target: Alliance iCommunications
Alliance iCommunications provides inbound and outbound call center services specializing in customer care, customer acquisition & retention, and roadside assistance. Alliance was founded in London, Ontario 20 years ago by Dave and Sheila LeClair and expanded to South Bend, Indiana in 2009
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closed 5/2/2014 via

Genesys, acquired OVM Solutions

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired OVM Solutions, a provider of on-demand, automated messaging for proactive communications.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: OVM Solutions
OVM Solutions is a provider of on-demand, automated messaging for proactive communications. The company has expertise in designing, scripting, training and voice talent selection to deliver sales and marketing campaign performance for a range of organizations and applications.
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closed 9/9/2013 via Wall Street Journal

Enghouse Systems Limited, acquired Safeharbor Knowledge Solutions

synopsis: Enghouse Systems Limited, a leading global provider of enterprise software solutions serving a variety of vertical markets, announced that it has acquired Safeharbor Knowledge Solutions, a leader in knowledge management SaaS applications and solutions as well as contact center services.
buyer: Enghouse Systems Limited (TSX:ENGH:$296.51)
Enghouse serves a number of distinct vertical markets through its three divisions, each developing and selling enterprise oriented applications software. Enghouse's overall strategy is to create a larger and more diverse enterprise software company through strategic acquisitions and managed growth. "
target parent: Shackleton Equity Partners, LLC
target: Safeharbor Knowledge Solutions
Safeharbor Knowledge Solutions is a leader in knowledge management SaaS applications and solutions as well as contact center services which help organizations provide superior customer support, primarily in the technology, retail, banking, airline, communications and utility sectors.
price ($mm)
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closed 8/6/2013 via PR Newswire

Stericycle, Inc., acquired Eclipse Marketing Ltd.

synopsis: ExpertSOLUTIONS, a strategic business unit of Stericycle, Inc., announced that it has acquired Eclipse Marketing, a leading customer relationship management (CRM) marketing company with expertise in recalls in the United Kingdom and Europe. Their services range From database design to their cutting-edge Multi-channel Contact Centre.
buyer: Stericycle, Inc. (SRCL:$3,485.90)
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions. "
target: Eclipse Marketing Ltd.
Eclipse Marketing is a marketing agency based in the United Kingdom. They build profitable and lasting customer relationships for their blue-chip clients. Their services range From database design to their cutting-edge Multi-channel Contact Centre.
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closed 5/14/2013 via PR Newswire

The DDC Group, acquired Didoc Data Services

synopsis: DDC USA, a North American leader in data processing, has announced that its extensive global network, supported by its parent company The DDC Group, has grown with the acquisition of Didoc Data Services of Den Haag. The acquiring division is DDC Europe, DDC USA's sister company headquartered in Oss, Netherlands.
buyer: The DDC Group
DDC USA is a subsidary of The DDC Group, a privately owned amalgamation of data processing companies. They provide a range of Global Data Processing Services including document receipt and handling; scanning, automated capture; manual data capture, charity donation handling, offshoring, and more. "
target: Didoc Data Services
Founded in 1996, Didoc offers data services including capture, scanning and data entry, inbound and outbound call center services, print, mail and fulfillment, fax, SMS and e-mailing, inventory management, digital archiving and database management.
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announced 4/4/2013 via BusinessWire

Convergys Corporation, will purchase Asia Contact Center Ops from Datacom Group Ltd

synopsis: Convergys Corporation, a global leader in customer management, announced a definitive agreement under which Convergys will acquire New Zealand-based Datacom’s contact center operations in Kuala Lumpur, Malaysia, and Manila, Philippines.
buyer: Convergys Corporation (CVG:$2,738.70)
Convergys Corporation is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. "
seller: Datacom Group Ltd
Datacom is one of the largest Australasian-owned professional IT services companies, with revenues in excess of NZ$785 million and extensive expertise in the operation of data centres and the provision of IT services, application development and business process outsourcing.
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closed 8/21/2012 via GlobeNewswire

Sykes Enterprises Inc., acquired Alpine Access, Inc.

synopsis: Sykes Enterprises, a global leader in providing outsourced customer contact management solutions and services in the BPO arena, announced that it has completed the acquisition of Alpine Access, Inc. Alpine Access® pioneered the employee-based virtual @home model in 1998 and has been redefining the contact center industry ever since.
buyer: Sykes Enterprises Inc. (SYKE:$1,637.71)
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world. "
target: Alpine Access, Inc.
Alpine Access® pioneered the employee-based virtual @home model in 1998 and has been redefining the contact center industry ever since. They are a process-driven, technology-empowered services company focused on delivering improved customer satisfaction, loyalty and profitability for their clients.
price ($mm)
$150
rev ($mm)
$106
EBITDA ($mm)
EV / rev
1.4x
EV / EBITDA
closed 5/2/2012 via BusinessWire

Avtex Solutions, LLC, acquired Reliant CCS

synopsis: Avtex, a provider of integrated, interaction solutions, announced the acquisition of Reliant CCS, a contact center solutions provider based in Greenville, South Carolina. The acquisition expands Avtex’s already strong geographic reach by strengthening their presence in the southeast.
buyer parent: Pohlad Family Companies
buyer: Avtex Solutions, LLC
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
target: Reliant CCS
Reliant CCS is a contact center solutions provider in the customer service space. The company's team members serve a distinguished list of clients, including Fortune 500 companies.
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closed 10/14/2009 via BusinessWire

Glencoe Capital LLC, acquired Novo 1

synopsis: Glencoe Capital’s Michigan Opportunities Fund has acquired the inbound telephone customer service business and certain other assets of Novo 1, in a move that promises to create more than 300 new jobs in the State of Michigan, announced David S. Evans, Chairman and Chief Investment Officer of Glencoe Capital.
buyer: Glencoe Capital LLC
Founded in 1993, Glencoe Capital is a private equity firm focused on lead-sponsored acquisitions and growth equity investments in lower middle-market companies. The firm has over $1 billion under management. "
target: Novo 1
Formed in 2000 and based in Waukesha, Wis., Novo 1 is a leading provider of inbound and outbound customer interaction solutions to clients across industries. With revenues of $43 million last year, Novo 1 ranked as the 25th-largest inbound services provider in the domestic US.
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closed 3/19/2015 via BusinessWire

Avtex Solutions, LLC, acquired Digital Voice Systems, Inc.

synopsis: Avtex, a provider of integrated Customer Experience (CX) technologies, and a Microsoft Gold Partner and Interactive Intelligence (ININ) Platinum Elite Partner announced that they have acquired Digital Voice Systems (DVS), a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex provides professional services and customer experience consulting encompassing a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. "
target: Digital Voice Systems, Inc.
Digital Voice Systems (DVS) is a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois. Since 1987, DVS has been enhancing business communications and changing the way companies communicate with their customers and employees.
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announced 5/21/2020 via BusinessWire

Avtex Solutions, LLC, will purchase Portfolio of Genesys Customers from Communications Products, Inc.

synopsis: Avtex, a customer experience (CX) consulting and technology company, announced the acquisition of assets of Communications Products, Inc. (CPI), an Indiana-based provider of contact center and communication solutions. Specifically, Avtex has entered into agreement to purchase CPI’s portfolio of Genesys customers.
buyer parent: Norwest Equity Partners
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX. "
seller: Communications Products, Inc.
The acquisition includes the portfolio of Genesys customers from Communications Products, Inc. (CPI). CPI is an Indiana-based provider of contact center and communication solutions. Genesys is a company that sells customer experience and call center technology to mid-sized and large businesses.
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closed 5/22/2019 via Company Press Release

Avtex Solutions, LLC, acquired NuSoft Solutions, Inc

synopsis: Avtex, an end-to-end Customer Experience (CX) consulting firm, has acquired NuSoft Solutions, a leader in digital consulting solutions across the Microsoft ecosystem. NuSoft focuses on implementing and integrating Microsoft Dynamics 365 solutions that help their clients transform their processes and boost customer engagement.
buyer parent: Norwest Equity Partners
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX. "
target: NuSoft Solutions, Inc
NuSoft Solutions is a leader in digital consulting solutions across the Microsoft ecosystem. NuSoft focuses on implementing and integrating Microsoft Dynamics 365 solutions that help their clients transform their processes and boost customer engagement across a wide range of industries.
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closed 2/15/2019 via BusinessWire

Avtex Solutions, LLC, acquired Automated Voice & Data Solutions

synopsis: Avtex, an end-to-end Customer Experience (CX) consulting firm, announced its acquisition of Automated Voice & Data Solutions (AVDS), a Houston-based leader in contact center and customer experience communications solutions.
buyer parent: Norwest Equity Partners
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX. "
target: Automated Voice & Data Solutions
Automated Voice & Data Solutions (AVDS) is a Houston-based leader in contact center and customer experience communications solutions. AVDS focuses on designing and implementing contact center technologies that help clients provide engaging and effective customer interactions and experiences.
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closed 8/20/2018 via BusinessWire

Avtex Solutions, LLC, acquired Adapt Telephony Services, LLC.

synopsis: Avtex, an end-to-end Customer Experience (CX) consulting firm, announced its acquisition of Adapt Telephony Services, LLC, a contact center solutions provider based in the Chicago area. Adapt has spent more than 20 years implementing and integrating Genesys® solutions for clients in a wide range of industries, most notably financial services.
buyer parent: Norwest Equity Partners
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX. "
target: Adapt Telephony Services, LLC.
Adapt was established with the goal of unifying traditional telephony with omni-channel communications for contact center clients. Adapt’s longstanding partnership with Genesys® has enabled them to be an innovation leader in the market.
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closed 2/12/2018 via GlobeNewswire

Norwest Equity Partners, acquired Avtex Solutions, LLC

synopsis: Norwest Equity Partners, a leading middle market investment firm, has made a significant investment in Avtex, a customer experience (CX) focused consulting and technology company that provides design, implementation, and ongoing support of solutions in the CX ecosystem, including contact center and CRM solutions.
buyer: Norwest Equity Partners
Norwest Equity Partners (NEP) is a leading middle market investment firm focused on partnering with business owners to build companies into industry leaders. With a reputation for quality investments, NEP has raised over $7 billion of capital through a series of equity and mezzanine funds. "
target parent: LaSalle Capital Group, L.P.
target: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies.
price ($mm)
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closed 1/12/2018 via BusinessWire

Avtex Solutions, LLC, acquired QoS Telesys

synopsis: Avtex, a provider of integrated interaction solutions, announced the acquisition of QoS Telesys, a California-based contact center consulting firm. QoS Telesys focuses on designing and implementing contact center technologies that help clients engage more customers and enhance experiences by leveraging the Genesys contact center technology portfol
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. "
target: QoS Telesys
QoS Telesys is a contact center consulting firm. QoS Telesys designs and implements contact center technologies that help clients engage more customers and enhance experiences. Leveraging the Genesys contact center technology portfolio, QoS Telesys creates customized contact center solutions.
price ($mm)
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closed 10/5/2017 via BusinessWire

Avtex Solutions, LLC, acquired The Interactive Engineering Consortium

synopsis: Avtex announced the acquisition of Interactive Engineering Consortium (IEC), a Denver-based provider of contact center solutions and consulting services. IEC’s mission is to provide industry leading development, implementation and consulting services for clients leveraging Genesys on-premises and cloud contact center technology solutions.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. "
target: The Interactive Engineering Consortium
At IEC – Interactive Engineering Consortium – their mission is to provide the absolute best of the best when it comes to developing, implementing, and consulting for on-premises and cloud contact centers using Genesys & Interactive Intelligence technology solutions.
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closed 5/30/2017 via BusinessWire

Avtex Solutions, LLC, acquired Integrated Access Solutions

synopsis: Avtex, a provider of Customer Interaction Management Solutions, announced that they have acquired Integrated Access Solutions (IAS), a customer experience (CX) and contact center solutions provider. IAS specializes in custom built, hand crafted contact center solutions leveraging the Genesys and Microsoft platforms.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. "
target: Integrated Access Solutions
Integrated Access Solutions (IAS) provides full-service unified communications and contact center solutions. IAS specializes in custom built, hand crafted contact center solutions leveraging the Genesys and Microsoft platforms.
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closed 2/1/2016 via PR Newswire

Avtex Solutions, LLC, acquired Webfortis, LLC

synopsis: Avtex, a leading customer experience technology deployment and consulting company, announces that it has acquired Webfortis, a Microsoft Dynamics CRM provider. Webfortis is a nationally recognized thought leader in system integration and an expert in deploying software applications across the Microsoft product lines.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex, a Microsoft Gold Partner and Interactive Intelligence Platinum Elite Partner, is a Customer Experience technology deployment partner that provides professional services and consulting encompassing a full suite of solutions. "
target: Webfortis, LLC
As a Microsoft Gold Partner, Webfortis is a nationally recognized thought leader in system integration and an expert in deploying software applications across the Microsoft product lines, including Office 365, SharePoint, Parature, Power BI, Dynamics Marketing, Social Engagement, and SQL Server.
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closed 3/19/2015 via BusinessWire

Avtex Solutions, LLC, acquired Digital Voice Systems, Inc.

synopsis: Avtex, a provider of integrated Customer Experience (CX) technologies, and a Microsoft Gold Partner and Interactive Intelligence (ININ) Platinum Elite Partner announced that they have acquired Digital Voice Systems (DVS), a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex provides professional services and customer experience consulting encompassing a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. "
target: Digital Voice Systems, Inc.
Digital Voice Systems (DVS) is a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois. Since 1987, DVS has been enhancing business communications and changing the way companies communicate with their customers and employees.
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closed 6/25/2014 via BusinessWire

LaSalle Capital Group, L.P., acquired Avtex Solutions, LLC

synopsis: LaSalle Capital, a Chicago-based investment firm, and Marquette Companies announced that LaSalle Capital has purchased Minneapolis-based Avtex Solutions, a leading provider of integrated customer experience technology solutions.
buyer: LaSalle Capital Group, L.P.
LaSalle Capital is a leading private equity firm with extensive experience in the lower middle market. They currently manage two funds totaling over $330 million in capital. Their team has deep experience in partnering with management teams to grow and develop small businesses. "
target parent: Pohlad Family Companies
target: Avtex Solutions, LLC
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers.
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closed 5/2/2012 via BusinessWire

Avtex Solutions, LLC, acquired Reliant CCS

synopsis: Avtex, a provider of integrated, interaction solutions, announced the acquisition of Reliant CCS, a contact center solutions provider based in Greenville, South Carolina. The acquisition expands Avtex’s already strong geographic reach by strengthening their presence in the southeast.
buyer parent: Pohlad Family Companies
buyer: Avtex Solutions, LLC
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
target: Reliant CCS
Reliant CCS is a contact center solutions provider in the customer service space. The company's team members serve a distinguished list of clients, including Fortune 500 companies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/7/2012 via BusinessWire

Avtex Solutions, LLC, purchased Contact Center and VoIP Division from Sage Innovations, LLC

synopsis: Avtex, a provider of integrated, interaction solutions, announced the completion of the acquisition of the Contact Center and VoIP division of Sage Innovations, a respected technology solutions provider and Interactive Intelligence reseller based in Chesterfield, MO.
buyer parent: Pohlad Family Companies
buyer: Avtex Solutions, LLC
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
seller: Sage Innovations, LLC
Based in Chesterfield, MO, Sage Innovations is a technology solutions provider focusing on Contact Center, VoIP, Virtualization, Storage and Infrastructure.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/10/2010 via BusinessWire

Avtex, Inc., acquired Convergent Solutions

synopsis: Avtex Solutions, LLC announced the acquisition of Convergent, a technology solutions provider recognized nationally for its expertise in Microsoft Unified Communications (UC) and storage solutions.
buyer parent: Pohlad Family Companies
buyer: Avtex, Inc.
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
target: Convergent Solutions
Convergent, a technology solution provider and one of the nation’s most experienced providers of Microsoft Unified Communications (UC), has a proven track record in solving difficult IT challenges by aligning technology with business strategy.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/31/2008 via BusinessWire

Carl R. Pohlad Family Holdings, acquired Avtex, Inc.

synopsis: The Pohlad family of companies has expanded its information technology (IT) holdings for the third time in two years with the addition of Avtex, Inc., a unified communications solution provider based in Minneapolis. The deal closed today. Terms were not disclosed.
buyer: Carl R. Pohlad Family Holdings
Marquette Financial Companies is a $1 billion financial services company owned by the Carl Pohlad family in Minneapolis, Minn. The privately held company has a diversified portfolio of banks and specialty financial service companies. "
target: Avtex, Inc.
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/27/2007 via BusinessWire

Avtex, Inc., acquired Perimeter Technology

synopsis: Avtex, Inc. has acquired Perimeter Technology of Georgia. Avtex is the largest reseller of the Interactive Intelligence suite of products. Interactive Intelligence, Inc., of Indianapolis, is a global company specializing in software for Contact Center, IP Telephony and Messaging applications.
buyer: Avtex, Inc.
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
target: Perimeter Technology
Perimeter Technology is a premier provider of Call Center solutions and services for Interactive Intelligence’s Interaction Center Platform, an all-in-one multi-channel software platform for contact centers, the enterprise and the remote and mobile workforce.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/3/2006 via BusinessWire

Avtex, Inc., acquired Interactive Solutions International LLC

synopsis: In a move that merges two leaders in call center and IP telephony solutions, Avtex, Inc. of Minneapolis, MN has acquired Interactive Solutions International LLC (ISI) of Cincinnati, OH. The combined companies will operate as Avtex, Inc. headquartered in Minneapolis, MN.
buyer: Avtex, Inc.
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
target: Interactive Solutions International LLC
Interactive Solutions International LLC, author of iTEL-ip, is a premier provider of technology solutions and service for Interactive Intelligence's Interaction Center Platform, developing applications that leverage the IP telephony expertise of core partners, Interactive Intelligence and Microsoft.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/19/2015 via BusinessWire

Avtex Solutions, LLC, acquired Digital Voice Systems, Inc.

synopsis: Avtex, a provider of integrated Customer Experience (CX) technologies, and a Microsoft Gold Partner and Interactive Intelligence (ININ) Platinum Elite Partner announced that they have acquired Digital Voice Systems (DVS), a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex provides professional services and customer experience consulting encompassing a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. "
target: Digital Voice Systems, Inc.
Digital Voice Systems (DVS) is a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois. Since 1987, DVS has been enhancing business communications and changing the way companies communicate with their customers and employees.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/7/2020 via BusinessWire

Brillio, acquired Cognetik

synopsis: Brillio, a leading digital technology consulting and solutions company, has announced the acquisition of Cognetik, a data and insights company with deep expertise in improving digital experiences for its customers.
buyer parent: Bain Capital
buyer: Brillio
Brillio is a leading global digital consulting and technology services company focused on implementation of digital technologies for the world's leading companies. Brillio uses proprietary methodologies to help customers rapidly develops and deploys disruptive industrial-grade digital solutions. "
target: Cognetik
Cognetik is a customer and marketing analytics company that partners with some of the world’s largest brands such as McDonald’s, eBay and Facebook. They empower digital leaders with data to improve decision-making, optimize digital experiences, and help companies become data-driven organizations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/6/2020 via BusinessWire

Sabio, acquired Coverage Communication

synopsis: Sabio, an innovative contact center solutions provider focused on helping businesses reduce costs whilst improving the customer experience, has announced the acquisition of Coverage Group, one of France’s leading independent providers of customer experience and communications technology solutions.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: Coverage Communication
Coverage Group is one of France’s leading independent providers of customer experience and communications technology solutions. Formed in 2007, Paris-based Coverage Group is an established Genesys Gold, Avaya Edge, Oracle Gold and Broadsoft technology partner.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/30/2020 via BNC Analysis

Aspire Systems, acquired RapidValue

synopsis: Aspire Systems, a global information technology services company announced that it has acquired a majority stake in RapidValue Solutions, a digital product engineering services and solutions. RapidValue was founded in 2009 and is fast emerging as a global leader in digital transformation for enterprises.
buyer: Aspire Systems
Aspire Systems is a global technology services firm serving as a trusted technology partner for their customers. Their services include Product Engineering, Enterprise Solutions, Independent Testing Services and IT Infrastructure Support services. "
target: RapidValue
RapidValue was founded in 2009 and is fast emerging as a global leader in digital transformation for enterprises. They provide end-to-end services and solutions in mobility, omni-channel, IoT and cloud technology.
price ($mm)
rev ($mm)
$10
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
announced 6/24/2020 via BNC Analysis

Colouring Department, will acquire Stand Fast Technologies

synopsis: Stand Fast Technologies, a technology firm that provides solutions to companies seeking digital transformation, custom applications, and business consultation, will be acquired by the Dublin-based Colouring Department. The acquisition of Stand Fast will allow Colouring Department to expand into a full end-to-end solution company.
buyer: Colouring Department
Ireland-based Colouring Department is a marketing, brand, and advertising company that designs conversion-driven websites and marketing strategies that focus on the customer journey. The company helps small and mid-size enterprises transition online with a professional brand and website. "
target: Stand Fast Technologies
Stand Fast Technologies is a professional services consultancy that specializes in user experience (UX) design, enterprise software development, and implementation services. Stand Fast empowers companies through information-driven software utilizing analytics, AI, and machine learning.
price ($mm)
rev ($mm)
$3
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
announced 5/27/2020 via BNC Analysis

Telecom Italia, will acquire Noovle

synopsis: Telecom Italia (TIM), an Italian telecommunications company, will acquire Noovle, an Italian ICT consultancy and system integration company. Noovle specializes in cloud-based solutions, customer experience, and enterprise information management. Noovle helps their clients to develop and integrate Google Cloud, Salesforce, and SAP products.
buyer: Telecom Italia (BIT:TIT:$19,538.03)
Telecom Italia (TIM) is an Italian telecommunications company. TIM offers infrastructures and technological platforms on which voice and data become advanced telecommunications services and leading-edge ICT solutions and tools for development for the Group itself and for the entire nation. "
target: Noovle
Noovle is an Italian ICT consultancy and system integration company. Noovle specializes in cloud-based solutions, customer experience, and enterprise information management. Noovle helps their clients to develop and integrate Google Cloud, Salesforce, and SAP products.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/21/2020 via BusinessWire

Avtex Solutions, LLC, will purchase Portfolio of Genesys Customers from Communications Products, Inc.

synopsis: Avtex, a customer experience (CX) consulting and technology company, announced the acquisition of assets of Communications Products, Inc. (CPI), an Indiana-based provider of contact center and communication solutions. Specifically, Avtex has entered into agreement to purchase CPI’s portfolio of Genesys customers.
buyer parent: Norwest Equity Partners
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX. "
seller: Communications Products, Inc.
The acquisition includes the portfolio of Genesys customers from Communications Products, Inc. (CPI). CPI is an Indiana-based provider of contact center and communication solutions. Genesys is a company that sells customer experience and call center technology to mid-sized and large businesses.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/21/2020 via Company Press Release

LLYC, acquired Adaptative Group

synopsis: LLYC, the leading communications, reputation management and public affairs consultancy firm, has acquired Adaptative. Adaptative is an Innovation As A Service (IAAS). They offer a proprietary innovation method that combines research, design and implementation for research, strategy, prototyping and user experience (UX) projects.
buyer: LLYC
Llorente & Cuenca (LLYC) is the leading communications, reputation management and public affairs consultancy firm with a presence in Spain, Portugal and Latin America. It has twenty three partners and more than 480 professionals. It currently operates in 13 countries through 16 offices. "
target: Adaptative Group
Adaptative is an Innovation As A Service (IAAS). They offer a proprietary innovation method that combines research, design and implementation for research, strategy, prototyping and user experience (UX) projects.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/16/2020 via PR Newswire

Michael Hinshaw, will purchase McorpCX, LLC from McorpCX, Inc.

synopsis: Customer experience solutions company McorpCX, Inc. is to sell all of the membership interests in its wholly-owned subsidiary, McorpCX, LLC, to Michael Hinshaw, the President of McorpCX, LLC. The Company's professional and related consulting services business is conducted through McorpCX, LLC.
buyer: Michael Hinshaw
Michael Hinshaw is the current President of McorpCX, LLC. McorpCX, Inc.'s professional and related consulting services business, which currently constitutes substantially all of the McorpCX, Inc.'s operations, is conducted through McorpCX, LLC. "
seller: McorpCX, Inc. (OTCPK:MCCX:$14.81)
The acquisition includes McorpCX, Inc.'s wholly-owned subsidiary, McorpCX, LLC. McorpCX, Inc.'s professional and related consulting services business is conducted through McorpCX, LLC. McorpCX is a customer experience solutions company.
price ($mm)
$1.11
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/25/2020 via BNC Analysis

MPULL (Pty) Ltd merged with The B2B Marketing Laboratory,

synopsis: London-based international digital marketing consultancy, The B2B Marketing Laboratory, and the Cape Town-based digital transformation and HubSpot Accredited Advanced Implementation support provider, MPULL, have merged to form Huble Digital Limited – the new international trading brand for the combined business under Huble Digital.
buyer parent: ITPR
buyer: The B2B Marketing Laboratory
The B2B Marketing Laboratory is a London-based international digital marketing consultancy. They provide marketing automation and sales software, outsourced marketing and web consultancy services for lead generation, content marketing, lead nurturing, growth-driven website design & build and more. "
target: MPULL (Pty) Ltd
MPULL is a global marketing technology agency based out of South Africa with a team of digital disruptors who use technology, creative, strategy and data to develop customer confidence and grow businesses.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/23/2020 via BusinessWire

Perficient, Inc., will acquire brainjocks

synopsis: Perficient, Inc., a leading digital consultancy for the world's largest enterprises and brands, will acquire Brainjocks, a digital consultancy with a strong Sitecore platform focus. The acquisition of Brainjocks broadens Perficient’s Sitecore capabilities, bringing strategic skills and expertise in web and content management platform development.
buyer: Perficient, Inc. (PRFT:$577.27)
Perficient is a leading digital transformation consulting firm. With information technology, management consulting, and creative capabilities, Perficient and its Perficient Digital agency deliver vision and value with outstanding digital experience, business optimization, and industry solutions. "
target: brainjocks
Brainjocks delivers innovative marketing technology solutions with a focus on the Sitecore platform. The company's enablement focused approach allows our customers to create user-focused digital experiences with measurable business impact and minimal long-term dependencies on technical expertise.
price ($mm)
rev ($mm)
$13
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 3/18/2020 via Company Press Release

Capco, acquired Creative Construction

synopsis: Capco, a leading management and technology consultancy dedicated to the financial services sector, has acquired digital strategy consultancy Creative Construction. Based in Germany’s leading fintech hub, Berlin, Creative Construction advises and supports companies in the digital transformation of their business.
buyer parent: Clayton, Dubilier & Rice, Inc.
buyer: Capco
Capco is a global technology and management consultancy dedicated to the financial services and energy industries. Capco offers clients consulting expertise, complex technology and package integration, transformation delivery, and managed services to move their organizations forward. "
target: Creative Construction
Based in Germany, Creative Construction advises and supports companies in the digital transformation of their business. Using a bespoke Digital Maturity Assessment model, the team can identify areas of improvement and help clients prioritize and implement solutions quickly.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/19/2020 via BusinessWire

Accenture, acquired VanBerlo

synopsis: Accenture has acquired award-winning product design and innovation agency VanBerlo, headquartered in Eindhoven, Netherlands. VanBerlo has deep experience in innovation and product strategy; product, software and user experience design; and prototyping, with a focus on sustainable solutions.
buyer: Accenture (ACN:$44,655.80)
Accenture is a global professional services company, providing a range of services and solutions in strategy, consulting, digital, technology & operations. Accenture works at the intersection of business and technology to help clients improve their performance & create value for their stakeholders. "
target: VanBerlo
VanBerlo is an award-winning product design and innovation agency headquartered in Eindhoven, Netherlands. The agency’s smart connected solutions combine physical objects with digital services, using technologies like internet of things sensors, artificial intelligence and data analytics.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/4/2019 via BusinessWire

DXC Technology Company, acquired Bluleader

synopsis: DXC Technology, the world’s leading independent, end-to-end IT services company, announced it has acquired Bluleader, an award-winning Australian consulting company focused on delivering Customer Experience (CX) solutions.
buyer: DXC Technology Company (DXC:$20,042.00)
DXC Technology, the world’s leading independent, end-to-end IT services company, manages and modernizes mission-critical systems, integrating them with new digital solutions to produce better business outcomes. "
target: Bluleader
Bluleader is a leading independent Australian systems integration and consulting company focused on delivering Customer Experience (CX) solutions. They assist businesses to deploy CX technologies such as CRM, Marketing Automation, Field Service Management (FSM), and Commerce.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2019 via Company Press Release

The Boston Consulting Group, acquired AllofUs Design Ltd.

synopsis: Boston Consulting Group (BCG), one of the world’s leading management consulting firms, has acquired AllofUs, a leading design consultancy based in London. The acquisition will broaden and deepen BCG’s overall digital offerings and strengthen its design capabilities in particular.
buyer: The Boston Consulting Group
Boston Consulting Group (BCG) partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG helps clients with total transformation, enabling organizations to grow, building competitive advantage, and driving bottom-line impact."
target: AllofUs Design Ltd.
AllofUs is one of the UK’s most established digital experience design and innovation consultancy firms. AllofUs has built a global reputation for helping blue-chip corporations and disruptive start-ups invent and scale breakthrough products and propositions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2019 via BusinessWire

Infogain Corporation, acquired Revel Consulting

synopsis: Infogain, a Silicon Valley based global leader in software platform engineering services and solutions, announced its acquisition of Revel Consulting, a Seattle-based digital experience consultancy serving Fortune 500 clients on the West Coast.
buyer: Infogain Corporation
Infogain is a Silicon Valley headquartered company with software platform engineering and deep domain expertise in travel, retail, insurance and high technology industries. "
target: Revel Consulting
Revel Consulting is a Seattle-based digital experience consultancy serving Fortune 500 clients on the West Coast. The firm develops innovative business models, designs powerful user experiences and manages the technology platforms that bring true digital transformation to life.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/16/2019 via PR Newswire

Genpact Ltd, will acquire Rightpoint

synopsis: Genpact, a global professional services firm focused on delivering digital transformation, announced a definitive agreement to acquire Chicago-based Rightpoint, a premier digital consultancy with technology at its core. Rightpoint creates impactful digital experiences driven by insight, strategy, design, and technology.
buyer: Genpact Ltd (G:$3,274.32)
Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients. They think with design, dream in digital, and solve problems with data and analytics. "
target: Rightpoint
Rightpoint is an independent customer experience agency with technology at its core. Rightpoint creates impactful digital experiences driven by insight, strategy, design, and technology to help clients succeed at the speed of innovation.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/25/2019 via Company Press Release

InfoBeans, acquired Philosophie Group

synopsis: Infobeans, a CMMI level 3 software services company specializing in enterprise software development for web and mobile, has acquired Philosophie Group, a niche design and UX consulting firm that has worked with companies like Google, Amazon, American Express and UCLA.
buyer: InfoBeans
Infobeans is a CMMI level 3 software services company specializing in enterprise software development for web and mobile. Whether it is creating technology solutions for clients or interacting with the community, their aim is to evoke a feeling that something extraordinary has been accomplished. "
target: Philosophie Group
Philosophie Group is a niche design and UX consulting firm that has worked with companies like Google, Amazon, American Express and UCLA. Their team of designers, engineers, and product strategists come together to make useful technology for clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/11/2019 via BNC Analysis

Verndale, acquired Aware Web Solutions, Inc.

synopsis: Verndale, a leading customer experience agency, has acquired Aware Web Solutions, a full service digital agency and system integration partner. Aware helps businesses to grow their brand and create engaging digital experiences. Aware has expertise in UX, digital strategy, engagement marketing, product data services, and more.
buyer: Verndale
Verndale is a customer experience agency, purpose-built to help marketing and technology leaders connect the dots of the consumer journey. Verndale designs and builds web, mobile, and commerce experiences, and provides end-to-end digital marketing and optimization solutions. "
target: Aware Web Solutions, Inc.
Aware Web Solution is a full service digital agency and system integration partner. Aware helps businesses to grow their brand, enable marketing strategies and create engaging digital experiences. Aware has expertise in UX, digital strategy, engagement marketing, product data services, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/5/2019 via PR Newswire

ProKarma Inc., acquired Connective DX

synopsis: ProKarma,a global digital services company that helps organizations build the vision and the tools to run the future, announced the strategic acquisition of Connective DX, a digital experience agency focused on helping organizations embrace the power of digital, align around the customer, and take control of their digital future.
buyer parent: Carlyle Group
buyer: ProKarma Inc.
ProKarma is a global digital services company that helps organizations build the vision and the tools to run the future. With expertise in strategy, technology and operations, ProKarma delivers design-engineered solutions that escalate growth for the world's largest companies. "
target: Connective DX
Connective DX is a digital experience agency focused on helping organizations embrace the power of digital, align around the customer, and take control of their digital future. The agency serves clients globally with services that span digital experience strategy, experience design and technology.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
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Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
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Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
2011
rev ($mm)
EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
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Ticker: SRT
 
 
 
 
 
 
 
 
StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment.
year
2017
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
29807
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Ticker: OTCPK:MHCC
 
 
 
 
 
 
 
 
Millennium Healthcare Solutions Inc.
Millennium Healthcare Solutions Inc.
Millennium Healthcare Inc. provides primary care physician practices, physician groups and healthcare facilities with medical devices focused on preventive care through early detection. The Company also provides advanced billing and coding services, and practice development and management services.
year
2015
rev ($mm)
$4.80
EBITDA ($mm)
($23.06)
EBIT ($mm)
($23.29)
Net Income ($mm)
Employees
6
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Ticker: TTEC
 
 
 
 
 
 
 
 
TTEC Holdings, Inc.
TTEC Holdings, Inc.
TTEC Holdings, Inc. is a leading digital global customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative customer experience, engagement, and growth solutions.
year
2019
rev ($mm)
$1,601.51
EBITDA ($mm)
$193.76
EBIT ($mm)
$126.18
Net Income ($mm)
$69.23
Employees
48500
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Ticker: OTCPK:MCCX
 
 
 
 
 
 
 
 
McorpCX,Inc.
McorpCX,Inc.
McorpCX, Inc. is a leading customer experience services company delivering consulting and technology solutions to customer-centric organizations since 2002. The company is engaged in the business of developing and delivering technology-enabled products to help clients improve customer satisfaction.
year
2019
rev ($mm)
$14.81
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
$1.11
Employees
76
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Ticker: ENXTPA:ALUMS
 
 
 
 
 
 
 
 
Umanis
Umanis provides IT consulting and engineering services primarily in France. They specialize in big data, business intelligence and customer relationship management. They were founded in 1990 and are based in France.
year
2018
rev ($mm)
$233.58
EBITDA ($mm)
$23.24
EBIT ($mm)
$22.28
Net Income ($mm)
$12.81
Employees
2587
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Ticker: CPSE:COLUM
 
 
 
 
 
 
 
 
Columbus A/S
Columbus A/S
Columbus is an international consultancy serving customers worldwide. They are experts in the retail, food and manufacturing industries. They know about these industries’ processes, needs and wants in-depth through years of ERP implementations.
year
2019
rev ($mm)
$279.35
EBITDA ($mm)
$19.12
EBIT ($mm)
$15.48
Net Income ($mm)
$12.41
Employees
1957
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Ticker: LSE:DEV
 
 
 
 
 
 
 
 
Dev Clever
Dev Clever
Dev Clever is a bespoke software development company in the UK. Dev Clever helps brands and retailers to redefine how they communicate with their existing and potential clients. Their engagement solutions include instant win promotions, augmented reality games, and virtual reality experiences.
year
2019
rev ($mm)
$0.58
EBITDA ($mm)
($1.03)
EBIT ($mm)
($1.04)
Net Income ($mm)
Employees
21
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Ticker: BRGP
 
 
 
 
 
 
 
 
BearingPoint, Inc.
BearingPoint, Inc.
BearingPoint is an independent management and technology consultancy with European roots and a global reach. The company operates in three units: Consulting, Solutions and Ventures.
year
2008
rev ($mm)
$3,197.04
EBITDA ($mm)
$174.41
EBIT ($mm)
$128.49
Net Income ($mm)
Employees
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Ticker: ITIG
 
 
 
 
 
 
 
 
Intelligroup, Inc.
Intelligroup, Inc.
Intelligroup is an enterprise applications systems integrator providing consulting, implementation, testing, application management, infrastructure management, and other IT services for global corporations.
year
2010
rev ($mm)
$121.19
EBITDA ($mm)
$16.28
EBIT ($mm)
$13.19
Net Income ($mm)
$12.04
Employees
2101
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Ticker: AMNG
 
 
 
 
 
 
 
 
The Amergence Group
The Amergence Group provides valuable advice and support to new businesses with its goal of accelerating their intended plans to introduce edgy, disruptive, and/or innovative technologies to the world market.
year
2009
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
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Ticker: LSE:SERV
 
 
 
 
 
 
 
 
Servelec Group plc
Servelec Group plc
Servelec Group plc is a UK-based technology group, with significant intellectual property, providing software, hardware and services predominantly to the UK healthcare, oil & gas, nuclear, power, utilities and broadcast sectors.
year
2015
rev ($mm)
$91.22
EBITDA ($mm)
$22.55
EBIT ($mm)
$19.47
Net Income ($mm)
$17.20
Employees
600
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Ticker: ACN
 
 
 
 
 
 
 
 
Accenture
Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Accenture works at the intersection of business and technology to help clients improve their performance.
year
2020
rev ($mm)
$44,655.80
EBITDA ($mm)
$7,198.25
EBIT ($mm)
$6,545.64
Net Income ($mm)
$4,971.65
Employees
509000
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Ticker: ENXTPA:WLN
 
 
 
 
 
 
 
 
Word Systems Inc.
Word Systems Inc.
Word Systems is an information technology company that specializes in the sale and service of critical recording solutions. Word Systems provides their customers with audio, video and data capture solutions that help them to maintain compliance, and improve processes, performance and accountability.
year
2019
rev ($mm)
$2,580.56
EBITDA ($mm)
$531.59
EBIT ($mm)
$476.98
Net Income ($mm)
$337.20
Employees
11877
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Ticker: PRFT
 
 
 
 
 
 
 
 
Perficient, Inc.
Perficient, Inc.
Perficient is the leading digital transformation consulting firm serving Global 2000® and enterprise customers throughout North America. Perficient delivers vision, execution and value with outstanding digital experience, business optimization and industry solutions.
year
2020
rev ($mm)
$577.27
EBITDA ($mm)
$81.03
EBIT ($mm)
$60.38
Net Income ($mm)
$39.07
Employees
3454
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Ticker: BSE:532312
 
 
 
 
 
 
 
 
Geometric Ltd.
Geometric Ltd.
Geometric's portfolio of Global Engineering services, Product Lifecycle Management (PLM) solutions, Embedded System solutions, and Digital Technology solutions enables companies to formulate, implement, and execute global engineering and manufacturing strategies.
year
2015
rev ($mm)
$178.70
EBITDA ($mm)
$18.48
EBIT ($mm)
$16.62
Net Income ($mm)
$11.19
Employees
4773
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Ticker: DB:CSH
 
 
 
 
 
 
 
 
Cenit AG
Cenit AG
Cenit AG is a financially independent IT software and consulting firm for business processes in the manufacturing industry and for financial service providers. The company specializes in the areas of Product Lifecycle Management (PLM) and Enterprise Information Management (EIM).
year
2017
rev ($mm)
$146.19
EBITDA ($mm)
$15.11
EBIT ($mm)
$13.47
Net Income ($mm)
$8.46
Employees
606
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Ticker: HLAN
 
 
 
 
 
 
 
 
Hilan Ltd.
Hilan Ltd.
Hilan Ltd. is the leading ASP - Application Service Provider in Israel, for overall management of the human resource in the organization: payroll, human resources, time & attendance and pension administration.
year
2013
rev ($mm)
$122.16
EBITDA ($mm)
$22.24
EBIT ($mm)
$19.63
Net Income ($mm)
$13.89
Employees
300
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