Like BPO and Contact Center Operations

closed 5/26/2017 via PR Newswire

Faneuil, Inc., purchased BPO and Contact Center Operations from Vertex Business Services

synopsis: Faneuil, Inc., a leading national provider of multichannel customer care and other business processing solutions, announced it has completed the acquisition of the BPO and contact center operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
buyer parent: ALJ Regional Holdings
buyer: Faneuil, Inc.
For more than 23 years, Faneuil has successfully designed, implemented and operated contact centers on behalf of highly regulated government and commercial clients. "
seller parent: Oak Hill Capital Partners
seller: Vertex Business Services
The acquisition includes the BPO and Contact Center Operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
price ($mm)
$13
rev ($mm)
$25
EBITDA ($mm)
$3
EV / rev
0.5x
EV / EBITDA
4.3x
closed 10/6/2020 via BusinessWire

Sabio, acquired Anana Ltd

synopsis: Sabio Group has acquired Anana, a customer experience solutions specialist that has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: Anana Ltd
Anana is a customer experience solutions specialist and has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/10/2020 via BNC Analysis

Welltel, acquired Intellicom Ireland

synopsis: Welltel, Ireland’s fastest-growing communications and IT company, announces that it has acquired Intellicom, an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers.
buyer: Welltel
Welltel is a rapidly growing communications company, currently employing 70 people and providing managed services to over 3,000 business customers in Ireland and internationally. "
target: Intellicom Ireland
Intellicom is an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers. Founded in 2005, Intellicom provides cloud and on-premises telephone, contact centre, direct and through channel partners
price ($mm)
$6.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2020 via BNC Analysis

Genesis Capital, will acquire Conectart s.r.o

synopsis: Karel Komárek's investment group KKCG has sold the largest contact center operator in the Czech Republic. Conectart, which now operates call centers in eight Czech cities, to the Genesis Private Equity Fund III (GPEF III) portfolio of the Genesis Capital Group.
buyer: Genesis Capital
Genesis Capital’s goal is to help finance the growth and development of small and medium sized companies in the Czech Republic and Slovakia. Through its venture capital funds (private equity), it has provided support to more than 25 companies to become market leaders in their particular fields. "
target parent: KKCG Group
target: Conectart s.r.o
Conectart operates call centers in eight Czech cities and employs over a thousand operators. Conectart is the largest operator of contact centers, was established by the targeted development of the KKCG group in 2016.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Moneypenny, acquired VoiceNation, LLC and Ninja Number

synopsis: Moneypenny, a UK-based provider of web chat, answering services, and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. VoiceNation is a bilingual telephone answering provider, Ninja Number is a business phone app that provides a virtual phone system.
buyer: Moneypenny
Moneypenny delivers outsourced telephone answering, live chat, switchboard, and a host of technology-enabled services to a wide range of businesses. It handles 15 million calls and chats annually for more than 13,000 clients in the United Kingdom and the United States. "
target: VoiceNation, LLC and Ninja Number
VoiceNation is a bilingual telephone answering provider, and Ninja Number is a business phone app that provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002 and are based in Atlanta
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Valor Global, acquired ProService Boise

synopsis: Valor Global, a provider of outsourced customer care services and solutions, has acquired ProService Boise to grow its technical, operations, and customer experience center in Boise, Idaho. ProService Boise provides IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
buyer: Valor Global
Valor Global is a women-owned, minority-owned global organization providing world-class outsourced customer care services and solutions. Valor delivers cost-effective, robust 24/7/365 onshore, near-shore, and offshore support models based on the client’s business environment. "
target: ProService Boise
ProService Boise provides customized customer service solutions to select, valued clients. Leveraging state of the art technology, ProService is able to provide IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/9/2020 via BusinessWire

Advantage Communications Inc., acquired First Kontact LLC

synopsis: Advantage Communications Inc., a leading BPO Contact Center located in Canada and the Caribbean, has announced the acquisition of a top Contact Center in Mexico, First Kontact LLC. First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries.
buyer: Advantage Communications Inc.
Advantage Communications Inc. (ACI) is a leading North American and Caribbean Contact Center for top global brands. ACI provides smarter, more efficient outsourced BPO solutions that are custom-designed to be an extension of a brand and its business model. "
target: First Kontact LLC
First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries. They are based in Chula Vista, California.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/5/2019 via GlobeNewswire

TELUS International, will acquire Competence Call Center Group (CCC)

synopsis: TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, has agreed to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation.
buyer parent: TELUS Corporation
buyer: TELUS International
Based in Canada, TELUS International is a leading global business process and IT services company. TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. "
target parent: Ardian
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
$1,008
rev ($mm)
$340
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
closed 11/15/2019 via BNC Analysis

TeamLease, acquired IMSI Staffing Pvt. Ltd

synopsis: TeamLease Services, an India-based staffing firm, has acquired a 72.7% stake IMSI Staffing, a professional services and staffing firm in India. IMSI offers services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
buyer: TeamLease (BSE:539658:$675.51)
TeamLease Services is one of India’s leading human resource service companies in the organized segment. They are a one-stop provider of human resources services to various industries and diverse functional roles, offering staffing, payroll processing, recruitment, compliance and training services. "
target: IMSI Staffing Pvt. Ltd
IMSI Staffing is a professional services and staffing firm in India. IMSI excels in IT, professional staffing and business process outsourcing (BPO) and call centers. They offer services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
price ($mm)
rev ($mm)
$7
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 11/14/2019 via Company Press Release

Woven Technology Ltd, acquired tPoint Solutions Ltd

synopsis: UK-based Woven, a market leader in contact centre outsourcing, has acquired tPoint Solutions, a technology provider of a cloud-based, pay-per-use contact centre headquartered in Reading. The acquisition enables Woven to shift from the traditional BPO business model towards a solution that offers an improved experience and digital transformation.
buyer: Woven Technology Ltd
UK-based Woven is a market leader in contact centre outsourcing. The company creates a collection of like minded Customer Services Companies, with global capability, delivered through local expertise. Woven equips brands to create experiences that build lasting value for their clients. "
target: tPoint Solutions Ltd
UK-based tPoint is a technology provider of a cloud-based, pay-per-use contact centre. The company's platform uniquely provides an agile no/low code approach to address head-on the barriers to connected experience, including silos of legacy customer data, disconnected systems, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2019 via PE Hub

Continuum Global Solutions, acquired King TeleServices LLC

synopsis: Continuum Global Solutions (CGS​), a leading omni-channel contact center solutions provider, has acquired King TeleServices (KTS) from American Stock Transfer & Trust Company, LLC (AST), a full-service, tech-enabled professional services firm. KTS is an omnichannel contact center service provider. KTS offers 311 and other call center services.
buyer parent: Skyview Capital LLC
buyer: Continuum Global Solutions
Continuum Global Solutions (CGS​) is a leading omni-channel contact center solutions provider. Their customer care and call center solutions leverage world class voice, chat, email, and social technologies. CGS serves tier 1 clients across multiple industry verticals. "
target parent: American Stock Transfer & Trust Company, LLC
target: King TeleServices LLC
King TeleServices (KTS) is a leading omnichannel contact center service provider. KTS provides exceptional contact center services at the lowest possible real cost, while yielding the best value. KTS offers 311 and other call center services to corporate and municipal clients in the United States.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/4/2018 via BusinessWire

Teleperformance SA, acquired Intelenet Global Services

synopsis: Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, announced that it has completed the acquisition of Intelenet, a leading global Business Process Solutions company.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services. "
target parent: Blackstone Group LP
target: Intelenet Global Services
Intelenet is a major global provider of high-end omnichannel customer experience management, back-office, human resources and financial & administration services. The company has more than 110 blue chip clients worldwide, mostly in the English-speaking market, India and the Middle East.
price ($mm)
rev ($mm)
$449
EBITDA ($mm)
$83
EV / rev
0.0x
EV / EBITDA
0.0x
closed 6/5/2018 via BusinessWire

Merchants, acquired Millennium 1 Solutions

synopsis: Dimension Data, and its subsidiary Merchants, a pioneer in the contact center industry, announced the acquisition of Millennium 1 Solutions from The Gores Group. Millennium provides contact center, credit card, and back office and administration services to Canadian organizations primarily in the financial services, insurance, and retail sectors.
buyer parent: Nippon Telegraph and Telephone Corporation
buyer: Merchants
Based in South Africa, Merchants manage contact center operations globally. Merchants deliver real business value through staff, practice models, processes and leading technologies. Merchants has strengths and capabilities in areas and verticals such as telco, retail, airlines, and service desk. "
target parent: Gores Group, LLC
target: Millennium 1 Solutions
Millennium1 Solutions is an award-winning Canadian Business Process Outsourcing solution provider that designs and delivers end-to-end B2B2C solutions for the country’s blue chip multinational corporations in the financial services, insurance, government, retail, and manufacturing sectors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/29/2017 via Company Press Release

Ardian, will acquire Competence Call Center Group (CCC)

synopsis: Ardian, the independent private investment company, has signed an agreement to acquire Competence Call Center Group (CCC), one of the leading BPO service providers in Europe.
buyer: Ardian
Ardian is a private investment house with assets of US$66bn managed or advised in Europe, North America and Asia. The company is majority-owned by its employees. It keeps entrepreneurship at its heart and focuses on delivering excellent investment performance to its global investor base. "
target parent: Silverfleet Capital
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/26/2017 via AP - Associated Press

Personiv, acquired John Keells BPO

synopsis: Personiv, a company that provides quality outsourced services to companies around the world, has acquired John Keells BPO, a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support, and back office support.
buyer: Personiv
Personiv provides quality outsourced services to companies around the world by developing key processes and systems designed to save time and money. "
target parent: John Keells Holdings PLC
target: John Keells BPO
John Keells BPO is a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support, and back office support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/1/2017 via GlobeNewswire

ITC Partners, LLC, acquired Argo Contact Centers

synopsis: ITC Capital Partners, LLC and LJMN Holdings, LLC partnered in the acquisition of Argo Contact Centers, adding BPO Contact Center Services to the ITC Capital Partners and LJMN portfolio of businesses. Argo Contact Centers is an outsourced customer contact services provider that has operated since 2003.
buyer: ITC Partners, LLC
ITC Capital Partners, LLC was formed based upon the successful investment history of the ITC Holding Company, LLC which was founded in 1896. ITC Capital Partners, LLC invests in entrepreneurs whose ideas and values are consistent with those of their founders. "
target: Argo Contact Centers
Argo Contact Centers is an outsourced customer contact services provider that has operated since 2003. Operating centers in Maine; Georgia; near-shore; as well as Work@Home, Argo supports a wide variety of clients in numerous industry groups.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/16/2017 via PR Newswire

The Results Companies, acquired USA800

synopsis: One Equity Partners, a middle market private equity firm, announced that its portfolio company, The Results Companies, a global business process outsourcing and contact services provider, has completed the acquisition of USA800, an employee-owned call center services business.
buyer parent: One Equity Partners
buyer: The Results Companies
The Results Companies is a global business process outsourcing and contact services provider. They provide customer service, acquisition, enrollment, retention, membership support services and transaction processing for Fortune 500 companies. "
target: USA800
USA800 is a leading provider of contact center outsourcing solutions, bringing together the core strategic capabilities of operations, technology, and human capital management to enable partners to maximize their marketing, sales and service ROI.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/8/2017 via BNC Analysis

Utilita Energy Limited, acquired Bvocal ltd

synopsis: Utilita Energy, Britain’s fastest growing independent energy supplier, has confirmed the acquisition of the Sheffield-based call centre specialist, bvocal. Bvocal is an outsourcing agency based in Chesterfield. Bvocal specialises in both inbound and outbound telephone campaigns.
buyer: Utilita Energy Limited
Launched in 2003, Utilita Energy has established itself as Britain’s leading supplier of Smart Pay As You Go (PAYG) energy - more than doubling its number of customers in 2014/15 alone and holding a Price Commitment since 2008 to be cheaper than the Big 6 energy suppliers. "
target: Bvocal ltd
Bvocal is an outsourcing agency based in Chesterfield. Bvocal specialises in both inbound and outbound telephone campaigns.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/9/2016 via PR Newswire

TeleTech Holdings, Inc., acquired Atelka Enterprise Inc

synopsis: TeleTech Holdings, Inc., a leading global provider of customer experience, engagement and growth solutions, announced that it has closed the acquisition of Canada-based customer experience provider, Atelka. Under the terms of the agreement, Atelka will become part of TeleTech's Customer Management Services (CMS) segment.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands. "
target parent: Kilmer Group
target: Atelka Enterprise Inc
Founded in 2003, Atelka Enterprise Inc. is a leading Canada-based customer contact management provider that offers comprehensive multilingual omni-channel contact solutions in addition to a complete line of business process outsourcing (BPO) services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/9/2016 via BNC Analysis

Direct Response, will acquire Ansaback & CallScripter

synopsis: IP Plus has signed a conditional agreement to sell the Ansaback call centre and CallScripter businesses to Direct Response. Ansaback is a telephony service providing overflow and out-of-hours call handling, while CallScripter is an enhanced customer interaction management software suite.
buyer: Direct Response
Direct Response provides outsourcing of voice, data and contact centre services for organisation from a global business to a one-man operation, delivering outstanding service in every case. "
target parent: IP Plus plc
target: Ansaback & CallScripter
Ansaback is a bureau telephony service providing overflow and out-of-hours call handling, emergency cover, and more. CallScripter is an enhanced customer interaction management (CIM) software suite specifically developed for contact centres, telesales and telemarketing operations.
price ($mm)
$8.91
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/6/2020 via BusinessWire

VertexOne, acquired WaterSmart Software

synopsis: VertexOne, a leading provider of enhanced SaaS solutions to the utility industry, has completed the acquisition of WaterSmart Software, a pioneer in the use of behavioral customer engagement and analytics to drive conservation in the water utility industry, with functionality that is directly applicable to both the electric and gas markets as well.
buyer parent: DFW Capital Partners
buyer: VertexOne
Vertex Group is on a mission to provide affordable world-class customer experience solutions to make utilities of all sizes and their customers happier. As the market leader in customer experience, their people serve nearly 3 million utility customers every day from their 5 centers of excellence. "
target: WaterSmart Software
WaterSmart provides intelligence beyond the meter to make the lives of water utility managers easier. Water providers using WaterSmart's cloud-based, customer engagement and analytics platform have been proven to reduce costs, protect revenue, and increase customer satisfaction by more than 25%.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/24/2019 via Company Press Release

DFW Capital Partners, acquired Vertex Business Services

synopsis: DFW Capital Partners, a private equity investment firm focused on lower middle-market companies, announced that it has completed the acquisition of Vertex Group, a leading provider of customer information system (“CIS”) software and integration services to the mid-market public and investor-owned utility industry.
buyer: DFW Capital Partners
DFW Capital Partners is a private equity investment firm focused on lower middle-market companies. They concentrate on service companies, with an emphasis on healthcare and outsourced business and industrial support services. "
target parent: Oak Hill Capital Partners
target: Vertex Business Services
Vertex Group is on a mission to provide affordable world-class customer experience solutions to make utilities of all sizes and their customers happier. As the market leader in customer experience, their people serve nearly 3 million utility customers every day from their 5 centers of excellence.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/26/2017 via PR Newswire

Faneuil, Inc., purchased BPO and Contact Center Operations from Vertex Business Services

synopsis: Faneuil, Inc., a leading national provider of multichannel customer care and other business processing solutions, announced it has completed the acquisition of the BPO and contact center operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
buyer parent: ALJ Regional Holdings
buyer: Faneuil, Inc.
For more than 23 years, Faneuil has successfully designed, implemented and operated contact centers on behalf of highly regulated government and commercial clients. "
seller parent: Oak Hill Capital Partners
seller: Vertex Business Services
The acquisition includes the BPO and Contact Center Operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
price ($mm)
$13
rev ($mm)
$25
EBITDA ($mm)
$3
EV / rev
0.5x
EV / EBITDA
4.3x
closed 3/27/2007 via

GenNx360 Capital Partners, Knox Lawrence International, Oak Hill Capital Partners, acquired Vertex Data Science Limited

synopsis: A consortium of three U.S.-based private equity firms, Oak Hill Capital Partners, GenNx360 Capital Partners and Knox Lawrence International, have reached a definitive agreement to acquire Vertex Data Science Limited, a business process outsourcing subsidiary, from United Utilities PLC, based in the United Kingdom.
buyer: Oak Hill Capital Partners
buyer: Knox Lawrence International
buyer: GenNx360 Capital Partners
Oak Hill Capital Partners is a private equity firm with more than $4.6 billion of committed capital from leading entrepreneurs, endowments, foundations, corporations, pension funds and global financial institutions. Robert M. Bass is the lead investor. "
target parent: United Utilities PLC
target: Vertex Data Science Limited
Vertex is a leading UK provider of outsourced business services and technology solutions with expertise in customer management. We develop and implement a range of service solutions including transformational outsourcing.
price ($mm)
$424
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/9/2006 via Company Press Release

United Utilities PLC, acquired 1st Software Group Limited

synopsis: United Utilities PLC has agreed to acquire 1st Software Group Limited, a company that develops, markets and supports back office software for independent financial advisers (IFAs). The intention is to integrate 1st within Vertex Financial Services, the financial services business of Vertex, United Utilities’ business process outsourcing subsidiary.
buyer parent: Oak Hill Capital Partners
buyer: United Utilities PLC
Vertex is a leading UK provider of outsourced business services and technology solutions with expertise in customer management. We develop and implement a range of service solutions including transformational outsourcing. "
target: 1st Software Group Limited
1st Software Group Limited develops, markets and supports back office software for the financial adviser and intermediary community. 1st already has over 11,000 adviser users across the UK, ranging from national brokers to sole traders.
price ($mm)
$51
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/26/2017 via PR Newswire

Faneuil, Inc., purchased BPO and Contact Center Operations from Vertex Business Services

synopsis: Faneuil, Inc., a leading national provider of multichannel customer care and other business processing solutions, announced it has completed the acquisition of the BPO and contact center operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
buyer parent: ALJ Regional Holdings
buyer: Faneuil, Inc.
For more than 23 years, Faneuil has successfully designed, implemented and operated contact centers on behalf of highly regulated government and commercial clients. "
seller parent: Oak Hill Capital Partners
seller: Vertex Business Services
The acquisition includes the BPO and Contact Center Operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
price ($mm)
$13
rev ($mm)
$25
EBITDA ($mm)
$3
EV / rev
0.5x
EV / EBITDA
4.3x
closed 5/26/2017 via PR Newswire

Faneuil, Inc., purchased BPO and Contact Center Operations from Vertex Business Services

synopsis: Faneuil, Inc., a leading national provider of multichannel customer care and other business processing solutions, announced it has completed the acquisition of the BPO and contact center operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
buyer parent: ALJ Regional Holdings
buyer: Faneuil, Inc.
For more than 23 years, Faneuil has successfully designed, implemented and operated contact centers on behalf of highly regulated government and commercial clients. "
seller parent: Oak Hill Capital Partners
seller: Vertex Business Services
The acquisition includes the BPO and Contact Center Operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
price ($mm)
$13
rev ($mm)
$25
EBITDA ($mm)
$3
EV / rev
0.5x
EV / EBITDA
4.3x
announced 11/18/2020 via PR Web

The Planet Group, will acquire Interactive Business Systems

synopsis: The Planet Group, a leading provider of outsourced human capital and consulting solutions, will acquire Interactive Business Systems (IBS), a provider of flexible IT staffing and solutions. IBS offers services for IT staffing, application maintenance, Office 365/Sharepoint, QA/testing, and offshore consulting.
buyer parent: MidOcean Partners
buyer: The Planet Group
The Planet Group is a diversified professional services organization focused on providing high-value outsourced human capital solutions and niche consulting services to Fortune 500 and other leading clients in the fastest growing and most in-demand sectors. "
target: Interactive Business Systems
Interactive Business Systems (IBS) is a provider of flexible IT staffing and solutions. IBS provides customized services to all kinds of businesses. They offer services for IT staffing, application maintenance, Office 365/Sharepoint, QA and offshore consulting.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/20/2020 via PR Newswire

Futuris Company, acquired TalentBeacon International

synopsis: Futuris Company, a Human Capital Management (HCM) company focused on the acquisition and operation of executive search, staffing and consulting companies, announced the closing of its acquisition of TalentBeacon International, a consulting and delivery organization for global talent acquisition, management and retention solutions.
buyer: Futuris Company
Futuris is a Human Capital Management company focused on the acquisition and operation of executive search, staffing, and consulting companies that specialize in professional service verticals such as medical, finance, information technology, recruitment process outsourcing, and human resources. "
target: TalentBeacon International
TalentBeacon International is a consulting and delivery organization for global talent acquisition, management and retention solutions. TalentBeacon has significant multinational corporate experience building and managing recruitment delivery teams from hub locations around the world.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/7/2020 via PR Newswire

Eliassen Group, will acquire Ferguson Consulting, Inc.

synopsis: Eliassen Group, LLC, a strategic consulting and talent solutions firm, will acquire Ferguson Consulting, Inc., an IT consulting firm based in the St. Louis area. Ferguson Consulting provides IT contractors for staff augmentation positions of Fortune 400 companies. The company helps clients to implement IT-centric solutions that improve operations.
buyer parent: Stone Point Capital, LLC
buyer: Eliassen Group
Eliassen Group provides strategic consulting and talent solutions to drive client innovation and business results. The Group focuses on technology consulting, Agile consulting, managed services, risk management & business optimization services, government solutions, and life sciences. "
target: Ferguson Consulting, Inc.
Ferguson Consulting is a locally owned and managed IT consulting firm. Ferguson Consulting provides IT contractors for staff augmentation positions of Fortune 400 companies in St. Louis. The company helps clients to implement IT-centric solutions that improve operations and reduce costs.
price ($mm)
rev ($mm)
$12
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 10/6/2020 via BusinessWire

Sabio, acquired Anana Ltd

synopsis: Sabio Group has acquired Anana, a customer experience solutions specialist that has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: Anana Ltd
Anana is a customer experience solutions specialist and has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/16/2020 via PR Newswire

Futuris Company, will acquire Fourth Technologies Inc.

synopsis: Futuris Company will acquire the staffing firms Fourth Technologies, Inc. (Fortek) and Soft2001, Inc. Fortek operates in the IT, Engineering, and IT Management business sectors, delivering innovative solutions for clients. Soft2001 provides services related to Software Architecture, Design, Programming, Systems Integration, Testing, and more.
buyer: Futuris Company
Futuris is a Human Capital Management company focused on the acquisition and operation of executive search, staffing, and consulting companies that specialize in professional service verticals such as medical, finance, information technology, recruitment process outsourcing, and human resources. "
target: Fourth Technologies Inc.
Fortek is a staffing firm operating in the IT, Engineering, and IT Management business sectors, delivering innovative solutions for clients. Soft2001 services its customers in the areas of Software Architecture, Design, Programming, Systems Integration, Quality Assurance, and Testing.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/2/2020 via BusinessWire

TSR Consulting, Inc., acquired Geneva Consulting Group

synopsis: TSR, Inc., a provider of information technology consulting and recruiting services, has acquired Geneva Consulting Group, Inc., a provider of temporary and permanent information technology personnel. TSR will continue to provide exceptional service to Geneva's clients while also offering additional services to support their staffing needs.
buyer: TSR Consulting, Inc. (TSRI:$59.12)
TSR is an expert recruiting company, providing IT staffing, IT consulting, experienced technical personnel, and consultants. TSR has earned the respect of companies through well-refined candidate screening, timely placement, and a thorough understanding of the skill sets required by its clients. "
target: Geneva Consulting Group
Geneva Consulting Group is a provider of temporary and permanent information technology personnel to leading companies in a range of industries across North America. The company utilizes a state-of-the-art online system to identify, screen, and hire highly qualified employees.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/28/2020 via PR Newswire

Job.com, acquired HireVergence

synopsis: Job.com, a leading digital recruitment platform, has acquired HireVergence, an Information Technology and Cyber Security recruiting firm. The acquisition is a major step towards Job.com's vision of a digitized staffing industry, delivering a hiring experience to the jobseeker that moves away from transactions and focuses on career journeys.
buyer: Job.com
Job.com is a digital recruitment company. Job.com uses technology and capabilities that shake up the market by bringing together a data-driven approach based on AI and machine learning with high-level human capital delivered solutions that are designed to attract and retain talent. "
target: HireVergence
HireVergence is a specialized staffing firm providing experienced cybersecurity and IT resources to clients of all sizes. Their success in sourcing security talent comes from their extensive industry background, tenured technical recruiters, and a vast network of experts and vetted referrals.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/10/2020 via BNC Analysis

Welltel, acquired Intellicom Ireland

synopsis: Welltel, Ireland’s fastest-growing communications and IT company, announces that it has acquired Intellicom, an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers.
buyer: Welltel
Welltel is a rapidly growing communications company, currently employing 70 people and providing managed services to over 3,000 business customers in Ireland and internationally. "
target: Intellicom Ireland
Intellicom is an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers. Founded in 2005, Intellicom provides cloud and on-premises telephone, contact centre, direct and through channel partners
price ($mm)
$6.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/19/2020 via BNC Analysis

NSC Technologies, acquired Anistar Technologies, Inc.

synopsis: NSC Technologies has acquired Anistar Technologies, Inc. Anistar is a national staffing company that sources highly skilled, hard-to-find professionals in the low-voltage and technology infrastructure sectors for consulting contract placement, direct permanent placement and/or contract to permanent placement assignments.
buyer parent: White Wolf Capital
buyer: NSC Technologies
NSC Technologies is an innovative staffing firm servicing the global marine, energy, commercial and industrial marketplace. NSC helps businesses succeed by providing staffing and workforce management solutions that make industry more productive, efficient and profitable. "
target: Anistar Technologies, Inc.
Anistar is a national staffing company that sources highly skilled, hard-to-find professionals in the low-voltage and technology infrastructure sectors for consulting contract placement, direct permanent placement and/or contract to permanent placement assignments.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/4/2020 via BNC Analysis

TechAffinity, Inc., acquired TechSmarte, Inc.

synopsis: TechAffinity, a private IT service provider, has announced a merger with TechSmarte to expand its service offerings. TechSmarte is a leading IT recruitment agency offering staff augmentation services. As a staffing agency, they are committed to providing high-quality profiles. TechSmarte is based in Tampa, FL.
buyer: TechAffinity, Inc.
TechAffinity is a technology-driven custom software solutions company, founded in 2000 in Tampa Bay, Florida. Since its inception, they have been delivering unrivaled custom software solutions for startups, small businesses, medium enterprises and large corporation irrespective of their industry. "
target: TechSmarte, Inc.
TechSmarte is a leading IT recruitment agency offering staff augmentation services. As a staffing agency, they are committed to providing high-quality profiles. TechSmarte is based in Tampa, FL.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/27/2020 via BNC Analysis

Sean Price, acquired Perline Solutions

synopsis: The chief executive of Derby IT firm Velez Managed Services, Sean Price, has taken a majority stake in Birmingham boutique IT recruitment firm Perline Solutions. Perline Solutions offers permanent and contract solutions to candidates and clients across the IT & Sales industry.
buyer: Sean Price
Sean Price is the chief executive of Derby,UK-based IT firm Velez Managed Services. Velez Managed Services is a firm that provides outsourced global managed IT services with 24/7 support. "
target: Perline Solutions
Perline Solutions offers permanent and contract solutions to candidates and clients across the IT & Sales industry. As a specialist recruiter, they have an in-depth knowledge of the industries they operate in and understand the specialised needs of their Clients and Candidates.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2020 via BNC Analysis

Genesis Capital, will acquire Conectart s.r.o

synopsis: Karel Komárek's investment group KKCG has sold the largest contact center operator in the Czech Republic. Conectart, which now operates call centers in eight Czech cities, to the Genesis Private Equity Fund III (GPEF III) portfolio of the Genesis Capital Group.
buyer: Genesis Capital
Genesis Capital’s goal is to help finance the growth and development of small and medium sized companies in the Czech Republic and Slovakia. Through its venture capital funds (private equity), it has provided support to more than 25 companies to become market leaders in their particular fields. "
target parent: KKCG Group
target: Conectart s.r.o
Conectart operates call centers in eight Czech cities and employs over a thousand operators. Conectart is the largest operator of contact centers, was established by the targeted development of the KKCG group in 2016.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2020 via Company Press Release

univativ, acquired OPUS ONE Recruitment GmbH

synopsis: univativ Group, a leading German provider of specialized personnel services, has acquired a majority stake in OPUS ONE Recruitment GmbH, a specialized personnel service provider in Germany. OPUS ONE provides temporary staffing and permanent placements for the Banking industry as well in the areas of Office, Finance, Tax, Legal and IT.
buyer parent: Triton
buyer: univativ
univativ is a leading German provider of specialized personnel services. univativ specializes in placing young professionals and has been successfully providing student and graduate specialists to more than 400 customers in different sectors. "
target: OPUS ONE Recruitment GmbH
OPUS ONE Recruitment is a specialized personnel service provider in Germany. OPUS ONE offers personnel services in the areas of temporary staffing and permanent placements for the Banking industry as well in the areas of Office, Finance, Tax, Legal and IT.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/6/2020 via BNC Analysis

Future Consulting GmbH merged with Westhouse Group GmbH,

synopsis: Future Consulting has merged with Westhouse Group, a leading HR services company based in Germany. Future Consulting is a German company that specializes in IT recruiting. They provide temporary recruitment services to well-known companies from all sectors.
buyer: Westhouse Group GmbH
Westhouse Group is a leading HR services company based in Germany. Westhouse provides contracting, permanent placement, and temporary placement services for IT, engineering, and finance. Westhouse helps their clients to save time and quickly find the right employees for their vacant positions. "
target: Future Consulting GmbH
Future Consulting is a German company that specializes in IT recruiting. Future Consulting provides temporary recruitment services to well-known companies from all sectors. The company helps their clients to quickly find the perfect person for their IT needs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/31/2020 via Company Press Release

Consult Recruitment Limited, acquired Halo Consulting limited

synopsis: Recruitment firm Consult Recruitment are delighted to announce they have successfully acquired Halo Consulting.  Halo Consulting is a market leader in Technology and Digital recruitment, with a strength of team unparalleled in the New Zealand recruitment market.
buyer: Consult Recruitment Limited
Consult Recruitment is known in New Zealand for finding the best permanent and contract talent in accounting and finance, since 2018 they're also recruiting for executive, marketing, sales, business support, legal and HR roles. "
target: Halo Consulting limited
Halo Consulting is an IT recruitment agency based in New Zealand, specialized in technology and digital recruitment. Halo Consulting has been established to provide tailored talent search and recruitment solutions to enable businesses to find the right people and achieve business goals.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Moneypenny, acquired VoiceNation, LLC and Ninja Number

synopsis: Moneypenny, a UK-based provider of web chat, answering services, and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. VoiceNation is a bilingual telephone answering provider, Ninja Number is a business phone app that provides a virtual phone system.
buyer: Moneypenny
Moneypenny delivers outsourced telephone answering, live chat, switchboard, and a host of technology-enabled services to a wide range of businesses. It handles 15 million calls and chats annually for more than 13,000 clients in the United Kingdom and the United States. "
target: VoiceNation, LLC and Ninja Number
VoiceNation is a bilingual telephone answering provider, and Ninja Number is a business phone app that provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002 and are based in Atlanta
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Valor Global, acquired ProService Boise

synopsis: Valor Global, a provider of outsourced customer care services and solutions, has acquired ProService Boise to grow its technical, operations, and customer experience center in Boise, Idaho. ProService Boise provides IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
buyer: Valor Global
Valor Global is a women-owned, minority-owned global organization providing world-class outsourced customer care services and solutions. Valor delivers cost-effective, robust 24/7/365 onshore, near-shore, and offshore support models based on the client’s business environment. "
target: ProService Boise
ProService Boise provides customized customer service solutions to select, valued clients. Leveraging state of the art technology, ProService is able to provide IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/26/2020 via PR Newswire

Eliassen Group, acquired The Armada Group

synopsis: Eliassen Group, LLC, a strategic consulting and talent solutions firm, has acquired The Armada Group, Inc., a talent solutions firm. The Armada Group provides high quality on-demand talent solutions for the world's most innovative companies. The acquisition of Armada enables Eliassen Group to further expand its West Coast presence.
buyer parent: Stone Point Capital, LLC
buyer: Eliassen Group
Eliassen Group provides strategic consulting and talent solutions to drive client innovation and business results. The Group focuses on technology consulting, Agile consulting, managed services, risk management & business optimization services, government solutions, and life sciences. "
target: The Armada Group
The Armada Group provides the highest quality on-demand talent solutions for the world's most innovative companies. Armada offers clients a variety of flexible solutions, including Staff Augmentation, Consulting Services, Managed Services, and Managed Projects.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/22/2020 via Company Press Release

Staffing as a Mission, LLC, acquired DATalent, LLC

synopsis: Staffing as a Mission, LLC (SaaM), a provider of staffing and recruiting solutions, has acquired DATalent, LLC, a technology recruiting and staffing firm. DATalent helps businesses connect with top IT talent that fits their culture, strategy, budget and timeline.
buyer: Staffing as a Mission, LLC
Staffing as a Mission (SaaM) is a provider of staffing and recruiting solutions. SaaM specializes in healthcare, technology, and professional staffing solutions. SaaM delivers qualified candidates that align with their client's core values and have the aptitude to meet their expectations. "
target: DATalent, LLC
DATalent is a technology recruiting and staffing firm. DATalent helps businesses connect with top IT talent that fits their culture, strategy, budget and timeline. DATalent provides high quality candidates for a vast array of IT roles, including developers, engineers, help desk technicians and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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HireVergence

Intellicom Ireland

Anistar Technologies, Inc.

TechSmarte, Inc.

Perline Solutions

Conectart s.r.o

OPUS ONE Recruitment GmbH

Future Consulting GmbH

Halo Consulting limited

VoiceNation, LLC and Ninja Number

ProService Boise

The Armada Group

DATalent, LLC

Geography
Matching Companies
Ticker: ENXTPA:TEP
 
 
 
 
 
 
 
 
Teleperformance SA
Teleperformance SA
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services.
year
2020
rev ($mm)
$6,450.89
EBITDA ($mm)
$980.59
EBIT ($mm)
$658.70
Net Income ($mm)
$376.33
Employees
331065
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Ticker: SRCL
 
 
 
 
 
 
 
 
Stericycle, Inc.
Stericycle, Inc.
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions.
year
2018
rev ($mm)
$3,485.90
EBITDA ($mm)
$715.50
EBIT ($mm)
$459.60
Net Income ($mm)
Employees
22500
  • drill down
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Ticker: TSE:9715
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
year
2016
rev ($mm)
$1,981.09
EBITDA ($mm)
$102.87
EBIT ($mm)
$78.08
Net Income ($mm)
$42.23
Employees
16401
  • drill down
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Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
  • drill down
  • watch
Ticker: SYKE
 
 
 
 
 
 
 
 
Sykes Enterprises Inc.
Sykes Enterprises Inc.
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world.
year
2018
rev ($mm)
$1,637.71
EBITDA ($mm)
$161.97
EBIT ($mm)
$84.82
Net Income ($mm)
$22.79
Employees
55000
  • drill down
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Ticker: TSEC:5388
 
 
 
 
 
 
 
 
Sercom
Sercom
With experience, know how and commitment to results, Sercom since 1993, provides services in the areas of sales and contact center relationships. Sercom is based in Brazil and is recognized as a company committed to the results expected by its customers.
year
2019
rev ($mm)
$1,066.38
EBITDA ($mm)
$52.55
EBIT ($mm)
$36.15
Net Income ($mm)
$32.87
Employees
4021
  • drill down
  • watch
Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
  • drill down
  • watch
Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
  • drill down
  • watch
Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
2011
rev ($mm)
EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
  • drill down
  • watch
Ticker: SRT
 
 
 
 
 
 
 
 
StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment.
year
2017
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
29807
  • drill down
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Ticker: SNX
 
 
 
 
 
 
 
 
SYNNEX Corporation
SYNNEX Corporation
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment manufacturers in multiple regions around the world.
year
2018
rev ($mm)
$19,113.52
EBITDA ($mm)
$711.69
EBIT ($mm)
$525.97
Net Income ($mm)
$284.36
Employees
107400
  • drill down
  • watch
Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands.
year
2017
rev ($mm)
$1,395.69
EBITDA ($mm)
$171.04
EBIT ($mm)
$106.84
Net Income ($mm)
$48.09
Employees
49500
  • drill down
  • watch
Ticker: G
 
 
 
 
 
 
 
 
Genpact Ltd
Genpact Ltd
Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients. They think with design, dream in digital, and solve problems with data and analytics.
year
2020
rev ($mm)
$3,652.82
EBITDA ($mm)
$556.70
EBIT ($mm)
$426.23
Net Income ($mm)
$318.18
Employees
96500
  • drill down
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Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
  • drill down
  • watch
Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
  • drill down
  • watch
Ticker: ENXTPA:TEP
 
 
 
 
 
 
 
 
Teleperformance SA
Teleperformance SA
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services.
year
2020
rev ($mm)
$6,450.89
EBITDA ($mm)
$980.59
EBIT ($mm)
$658.70
Net Income ($mm)
$376.33
Employees
331065
  • drill down
  • watch
Ticker: SRCL
 
 
 
 
 
 
 
 
Stericycle, Inc.
Stericycle, Inc.
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions.
year
2018
rev ($mm)
$3,485.90
EBITDA ($mm)
$715.50
EBIT ($mm)
$459.60
Net Income ($mm)
Employees
22500
  • drill down
  • watch
Ticker: TSE:9715
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
year
2016
rev ($mm)
$1,981.09
EBITDA ($mm)
$102.87
EBIT ($mm)
$78.08
Net Income ($mm)
$42.23
Employees
16401
  • drill down
  • watch
Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
  • drill down
  • watch
Ticker: SYKE
 
 
 
 
 
 
 
 
Sykes Enterprises Inc.
Sykes Enterprises Inc.
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world.
year
2018
rev ($mm)
$1,637.71
EBITDA ($mm)
$161.97
EBIT ($mm)
$84.82
Net Income ($mm)
$22.79
Employees
55000
  • drill down
  • watch
Ticker: TSEC:5388
 
 
 
 
 
 
 
 
Sercom
Sercom
With experience, know how and commitment to results, Sercom since 1993, provides services in the areas of sales and contact center relationships. Sercom is based in Brazil and is recognized as a company committed to the results expected by its customers.
year
2019
rev ($mm)
$1,066.38
EBITDA ($mm)
$52.55
EBIT ($mm)
$36.15
Net Income ($mm)
$32.87
Employees
4021
  • drill down
  • watch
Ticker: TSE:6028
 
 
 
 
 
 
 
 
TechnoPro Holdings, Inc.
TechnoPro Holdings, Inc.
TechnoPro is one of Japan’s largest technology-focused staffing and service companies. As an industry leader, TechnoPro provides full support for technical development and R&D to 1,400 companies including major corporations, universities and research organizations
year
2017
rev ($mm)
$1,007.22
EBITDA ($mm)
$100.44
EBIT ($mm)
$96.49
Net Income ($mm)
$73.25
Employees
15094
  • drill down
  • watch
Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
  • drill down
  • watch
Ticker: CTG
 
 
 
 
 
 
 
 
Computer Task Group Inc.
Computer Task Group Inc.
CTG (Computer Task Group) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations.
year
2019
rev ($mm)
$394.17
EBITDA ($mm)
$12.60
EBIT ($mm)
$9.33
Net Income ($mm)
$4.13
Employees
4350
  • drill down
  • watch
Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
  • drill down
  • watch
Ticker: XTRA:AAD
 
 
 
 
 
 
 
 
Amadeus FiRe AG
Amadeus FiRe AG
Amadeus FiRe is a specialised personnel service provider in Germany. Amadeus FiRe offers specialist temporary staffing, permanent placement and interim management services. They provide professionals and executives in the fields of accounting, office, banking and IT.
year
2020
rev ($mm)
$307.61
EBITDA ($mm)
$45.32
EBIT ($mm)
$39.78
Net Income ($mm)
$22.88
Employees
1055
  • drill down
  • watch
Ticker: MHH
 
 
 
 
 
 
 
 
Mastech, Inc.
Mastech, Inc.
Mastech, Inc. has been helping companies find the IT talent they need to grow, matching IT professionals with exciting new opportunities to advance professionally. Mastech is a trusted talent partner who helps to align the right IT talent with their customers’ business demands.
year
2020
rev ($mm)
$197.91
EBITDA ($mm)
$15.98
EBIT ($mm)
$12.52
Net Income ($mm)
$9.06
Employees
1565
  • drill down
  • watch
Ticker: AIM:PTY
 
 
 
 
 
 
 
 
Parity Group PLC
Parity Group PLC
Parity Group PLC is a Professional Services organisation specialising in Business/IT Solutions, Professional Recruitment and Talent Management.
year
2017
rev ($mm)
$116.89
EBITDA ($mm)
$2.91
EBIT ($mm)
$2.60
Net Income ($mm)
$0.02
Employees
105
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Ticker: JASDAQ:2458
 
 
 
 
 
 
 
 
Yume Technology Co Ltd
Yume Technology Co Ltd
Yume Technology Co., Ltd. is a Japanese company mainly engaged in the provision of staffing services. The Engineering Outsourcing segment dispatches workers that specialize in the semiconductor, electric, electronic, machinery, information and chemical fields.
year
2017
rev ($mm)
$65.81
EBITDA ($mm)
$1.85
EBIT ($mm)
$1.56
Net Income ($mm)
$0.58
Employees
1232
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Ticker: TSRI
 
 
 
 
 
 
 
 
TSR Consulting, Inc.
TSR Consulting, Inc.
TSR is an expert recruiting company, providing IT staffing, IT consulting, experienced technical personnel, and consultants. TSR has earned the respect of companies through well-refined candidate screening, timely placement, and a thorough understanding of the skill sets required by its clients.
year
2020
rev ($mm)
$59.12
EBITDA ($mm)
($0.93)
EBIT ($mm)
($0.93)
Net Income ($mm)
Employees
338
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