Like InConversation

closed 8/21/2018 via BNC Analysis

YouGov plc, acquired InConversation

synopsis: YouGov, an international online market research company, has acquired InConversation. The InConversation platform enables anyone to turn their audience into an engaged and responsive community by having an ongoing two-way conversation with them.
buyer: YouGov plc (AIM:YOU:$147.66)
YouGov is an international, full-service research company primarily using online panels to provide quantitative and qualitative research across a range of industries, including consumer products, financial services, public sector, technology and telecom and media. "
target: InConversation
The InConversation platform enables anyone to turn their audience into an engaged and responsive community by having an ongoing two-way conversation with them. Their audience conversation channels work across platforms and are used by companies to get to know and engage their audiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/19/2017 via Company Press Release

Vespa Capital, acquired Lumi AGM

synopsis: Vespa Capital has backed the management buy out of Lumi AGM. Lumi is the dominant player globally in providing software and real-time audience engagement technology, which facilitate the smooth and reliable running of Annual General Meetings or equivalent in the case of partnerships or unincorporated associations meetings.
buyer: Vespa Capital
Vespa Capital is a private equity firm that invests in businesses in the UK and France. Entirely funded by entrepreneurs and its investing team, it partners with strong management teams and helps them acquire and develop the businesses they run. "
target parent: Lumi Technologies Ltd.
target: Lumi AGM
Lumi’s mobile annual meeting app allows for instant accurate votes, expands the scope of shareholder and member engagement and provides organisations with the opportunity to transform the way they conduct their annual meetings.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/24/2019 via BNC Analysis

Haptik Infotech Pvt Ltd, acquired CONVRG Technologies, Inc.

synopsis: Haptik announced it has acqui-hired Convrg, a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants.
buyer parent: Reliance Industries Limited
buyer: Haptik Infotech Pvt Ltd
Aakrit Vaish and Swapan Rajdev founded Haptik in 2013, as a chat based virtual concierge mobile application. Haptik is one of the world's largest conversational AI platforms. It has processed more than 2 billion interactions till date, with a client list that includes Samsung, Coca-Cola, and more. "
target: CONVRG Technologies, Inc.
Convrg is a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants, using a consistent brand voice.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/22/2019 via BNC Analysis

JivoChat, acquired Moxchat

synopsis: JivoChat, an online business communication tool that operates on the freemium model, has acquired MoxChat, the most complete chat platform for websites. Moxchat allows users to talk to customers in real time and have a unique experience in sales and service.
buyer: JivoChat
JivoChat is an online business communication tool that operates on the freemium model. JivoChat has clients such as Uninter, Efacil and Enviou. Among the names served by the tool, 60% are e-commerce companies "
target: Moxchat
Moxchat is the most complete chat platform for websites. Moxchat allows users to talk to customers in real time and have a unique experience in sales and service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/16/2019 via Yahoo, Inc.

NICE inContact, acquired Brand Embassy

synopsis: NICE announces the next generation of customer service: Smart Digital Conversations, enabled by the acquisition of Brand Embassy, a leading provider of digital customer engagement. NICE will embed Brand Embassy in CXone (NICE InContact CXone), NICE’s leading cloud customer experience (CX) platform.
buyer parent: NICE Systems Ltd
buyer: NICE inContact (SAAS:$233.04)
NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. "
target: Brand Embassy
Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service. The fast-growing company is headquartered in Prague, with offices in Boston, San Diego, London and Dubai.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/13/2019 via PR Newswire

Pegasystems, Inc., acquired InTheChat

synopsis: Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, has acquired In The Chat (ITC), an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation.
buyer: Pegasystems, Inc. (PEGA:$868.95)
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts. "
target: InTheChat
In The Chat (ITC) is a digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers. ITC enables customers to contact brands through the messaging channel of their choice.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2019 via Company Press Release

MINDBODY Inc., acquired Bowtie Labs, Inc.

synopsis: MINDBODY, the leading technology platform for the wellness industry, announced the acquisition of Bowtie.ai, an automated AI-driven virtual receptionist solution for appointment-based businesses. Bowtie automatically books clients, answers questions and enables live chat over SMS and web.
buyer parent: Vista Equity Partners
buyer: MINDBODY Inc. (MB:$228.91)
MINDBODY Inc. is the leading technology platform for the wellness services industry. Local wellness entrepreneurs worldwide use MINDBODY's integrated software and payments platform to run, market and build their businesses. "
target: Bowtie Labs, Inc.
Bowtie is an AI Receptionist for businesses that chats with customers to book appointments, answer questions, and more. Bowtie's mission is to bring freedom and peace of mind to business owners so they can focus on doing what they love.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2019 via BNC Analysis

Netcore Solutions Pvt. Ltd., acquired Quinto Technologies Pvt. Ltd.

synopsis: Netcore Solutions Pvt. Ltd, which develops enterprise communication and digital marketing solutions, has acquired Quinto.ai, which provides firms with chatbot services fuelled by artificial intelligence (AI). Quinto.ai, owned by Quinto Technologies Pvt. Ltd, enables businesses to automate conversations with customers.
buyer: Netcore Solutions Pvt. Ltd.
Netcore, a global Marketing Technology Company that offers solutions for enterprises that redefine Digital Marketing. The first and leading Marketing Automation, Analytics and AI/ ML solutions provider in India, Netcore was established in 1997 by Mr. Rajesh Jain, an Internet pioneer. "
target: Quinto Technologies Pvt. Ltd.
Quinto Technologies Private Limited is an AI company based in Pune, India, and Quinto.ai enables businesses to automate sales and support conversations with customers to help increase sales, market new products & services, and improve customer support. Businesses across verticals are using Quinto.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/5/2018 via Company Press Release

Sabio, acquired FlexAnswer Solutions Pte. Ltd.

synopsis: The Sabio Group has announced the acquisition of flexAnswer Solutions, a leading Singapore-based provider of innovative Virtual Assistant solutions based on its own advanced NLP and machine learning technologies.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: FlexAnswer Solutions Pte. Ltd.
Based in Singapore, flexAnswer is a leader in the provision of intelligent multi-channel Virtual Assistant solutions to public and private sector organisations across the ASEAN region.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/5/2018 via BNC Analysis

Ströer Media, acquired optimise-it GmbH

synopsis: Ströer, a leading provider of online advertising and out-of-home, has acquired optimise-it GmbH, one of the leading chat service providers in Europe. In addition to classic sales and service text chat, optimise-it also offers extensions for video chat, co-browsing, social chat, ad chat and more.
buyer: Ströer Media (DB:SAX:$1,814.79)
Ströer Media is a leading provider of online advertising and out-of-home, and offers its advertising customers individualized and fully integrated premium communications solutions. In the field of digital media, Ströer is setting new standards for innovation and quality in Europe. "
target: optimise-it GmbH
optimise-it GmbH is one of the leading chat service providers in Europe. In addition to classic sales and service text chat, optimise-it also offers extensions for video chat, co-browsing, social chat, ad chat and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/31/2018 via PR Web

Conversica, acquired Intelligens

synopsis: Conversica, the leader in conversational AI for business, has acquired Intelligens. Intelligens provides Software as a Service (SaaS) that harnesses the power of artificial intelligence to enhance sales and customer service processes. Intelligens frees up customer service team members to allow them to focus on more complex cases.
buyer parent: Kennet Partners
buyer: Conversica
Conversica is the leader in conversational AI for business. Their flagship Conversica® AI Sales Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, and following up with leads via natural, multi-channel, two-way conversations. "
target: Intelligens
Intelligens provides Software as a Service (SaaS) that harnesses the power of artificial intelligence to enhance sales and customer service processes. Their Smart Service Assistant handles most of the common support questions, freeing up customer service team members to focus on more complex cases.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/22/2017 via BNC Analysis

dotDigital Group PLC, acquired Comapi

synopsis: dotDigital Group Plc, a leading provider of email marketing and other SaaS related technology services to digital marketing professionals, has acquired Comapi. Comapi provides a scalable software platform that allows businesses to communicate with their consumers across multiple conversational messaging channels.
buyer: dotDigital Group PLC (AIM:DOTD:$42.30)
dotDigital Group Plc is a leading provider of email marketing and other SaaS related technology services to digital marketing professionals. Dedicated to helping clients grow their businesses online, they continually develop and expand their core product suite to add more value for marketers. "
target: Comapi
Comapi provides a scalable software platform that allows businesses to communicate with their consumers across multiple conversational messaging channels. Comapi offers a flexible API based omni-channel messaging platform and toolkit that facilitates easy integration and rapid deployment.
price ($mm)
$15
rev ($mm)
$10
EBITDA ($mm)
$2
EV / rev
1.6x
EV / EBITDA
10.2x
announced 8/1/2017 via GlobeNewswire

LogMeIn, Inc., will acquire Nanorep

synopsis: LogMeIn, Inc., a provider of software as a service and cloud-based remote connectivity services, announced that it has agreed to acquire Nanorep, an innovative digital self-service, chatbot and virtual assistant company.
buyer: LogMeIn, Inc. (LOGM:$989.79)
LogMeIn, Inc. simplifies how people connect with each other to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. It is a leader in communication & conferencing, identity & access, and customer engagement & support. "
target: Nanorep
Headquartered in Herzliya, Israel, Nanorep harnesses artificial intelligence and patented natural language processing technologies to create solutions that make self-service more engaging and intuitive.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/20/2017 via BNC Analysis

Freshworks Inc., acquired Joe Hukum

synopsis: Freshworks, a provider of cloud-based business software that help teams better communicate with their customers and co-workers, has acquired Joe Hukum. Joe Hukum provides a SaaS automated chat solution that allows businesses to make their communication automated and intelligent. Their solution can be deployed in websites and apps.
buyer: Freshworks Inc.
Freshworks makes customer happiness refreshingly easy. Their suite of cloud-based products includes Freshdesk, Freshservice, Freshsales and Freshcaller. Their products help teams better connect and communicate with their customers and co-workers. "
target: Joe Hukum
Joe Hukum provides a SaaS automated chat solution that allows businesses to make their communication automated and intelligent. Their solution helps businesses communicate effectively in various situations such as pre and post sales, assisted merchandising, and customer service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/28/2017 via Company Press Release

H-Farm S.p.A., acquired Celi S.r.l.

synopsis: H-FARM SpA acquired 100% of CELI’s shares. CELI develops innovative products and solutions that use Natural Language Processing and Artificial Intelligence. Celi's Sophia Analytics is an advanced solution to extracting value from linguistic data and obtaining actionable results. Sophia Chatbot is an innovative tool to manage customer engagement.
buyer: H-Farm S.p.A. (BIT:FARM:$60.11)
H-FARM is a public company that supports the creation of new business models and the digital transformation and education of people and enterprises. Founded in 2005, it was the first company in the world to establish a model that includes education, investment and consultancy services. "
target: Celi S.r.l.
Celi develops solutions using Natural Language Processing and Semantic Technologies in order to extract knowledge and create value from language data, both text and speech. Celi provides consulting services and technologies in the areas of Natural Language Processing and Artificial Intelligence.
price ($mm)
$2.58
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/22/2017 via PR Web

Conversocial, acquired HipMob

synopsis: Conversocial, a leading social customer engagement platform, announced its acquisition of HipMob, a Y Combinator Alumnus that developed an integrated live chat platform for websites and mobile apps. With real time contextual information about customers, Hipmob gives the tools to increase sales, transform customer support, and make customers happy.
buyer: Conversocial
Conversocial is a leading customer engagement platform for today’s always-on mobile, social customer. Delivering a unified approach to a new generation of customer interaction, Conversocial enables brands to support in-the-moment resolution, at scale, to drive profitable and lasting relationships. "
target: HipMob
Hipmob provides integrated live chat, helpdesk, feedback and customer engagement tools for websites and mobile apps. With real time contextual information about customers, Hipmob give businesses the tools to increase sales, transform customer support, and make their customers happy.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/9/2012 via GlobeNewswire

LogMeIn, Inc., acquired Bold Software

synopsis: LogMeIn, Inc. announced that it has completed the acquisition of the assets of Bold Software, LLC, a leading provider of web chat and customer communications software. The move is part of a larger strategy to expand LogMeIn's portfolio of web-based services aimed at customer care organizations.
buyer: LogMeIn, Inc. (LOGM:$989.79)
LogMeIn, Inc. provides cloud-based remote access, support and collaboration solutions to quickly, simply and securely connect millions of internet-enabled devices across the globe — computers, smartphones, iPad™ and Android™ tablets, and digital displays. "
target: Bold Software
Bold Software LLC is a leading provider of world-class web communication tools designed to help businesses improve online support and increase sales. The company is headquartered in Wichita, KS, with thousands of customers around the world.
price ($mm)
$15
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/2/2017 via Company Press Release

Covisian S.r.l., acquired Vivocha

synopsis: Vivocha has been acquired by Covisian Group, second largest Italian BPO. Vivocha provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP, video, chat, callbacks and collaboration tools.
buyer: Covisian S.r.l.
Covisian, a group in the Business Process Outsourcing (BPO) market, was founded in January 2016 at the initiative of the Private Equity Fund Aksia, through the aggregation of two well-known companies in the sector: Contacta and Visiant. "
target: Vivocha
Vivocha provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/17/2017 via BusinessWire

ServiceNow, will acquire Qlue

synopsis: ServiceNow, a cloud computing company, has agreed to acquire Qlue, an enterprise SaaS platform that allows leading brands to deliver a broad-reaching messaging-based customer engagement channel that is innovative, personalized and conversational.
buyer: ServiceNow (NYSE:NOW:$3,224.10)
ServiceNow enables service management for every department in the enterprise including IT, human resources, facilities, field service and more. They deliver a ‘lights-out, light-speed’ experience through their enterprise cloud – built to manage everything as a service. "
target: Qlue
Qlue is an enterprise SaaS platform that allows leading brands to deliver a broad-reaching messaging-based customer engagement channel that is innovative, personalized and conversational.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/9/2014 via Company Press Release

Pegasystems, Inc., will acquire Firefly

synopsis: Pegasystems Inc., the software company powering the digital enterprise with Better Business Software, announced it has entered into a definitive agreement to acquire Profeatable Corporation, the provider of Firefly co-browsing technology, based in Philadelphia, Pennsylvania.
buyer: Pegasystems, Inc. (PEGA:$868.95)
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts. "
target: Firefly
Firefly is an online cobrowsing tool for large and small customer support and sales support teams. It allows customers to start cobrowsing from their phones or tablet devices. The company was founded in 2012 is based in Philadelphia, Pennsylvania.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/21/2018 via BNC Analysis

YouGov plc, acquired InConversation

synopsis: YouGov, an international online market research company, has acquired InConversation. The InConversation platform enables anyone to turn their audience into an engaged and responsive community by having an ongoing two-way conversation with them.
buyer: YouGov plc (AIM:YOU:$147.66)
YouGov is an international, full-service research company primarily using online panels to provide quantitative and qualitative research across a range of industries, including consumer products, financial services, public sector, technology and telecom and media. "
target: InConversation
The InConversation platform enables anyone to turn their audience into an engaged and responsive community by having an ongoing two-way conversation with them. Their audience conversation channels work across platforms and are used by companies to get to know and engage their audiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/19/2018 via BNC Analysis

YouGov plc, acquired Portent.IO

synopsis: YouGov, an international, full-service research company, has acquired Portent.IO, a UK-based, comprehensive social analytics platform for the film and television industry. Portent.IO combines A.I. with digital, social, survey and marketing data to create insights, recommendations and strategies for their clients.
buyer: YouGov plc (AIM:YOU:$147.66)
YouGov is an international, full-service research company primarily using online panels to provide quantitative and qualitative research across a range of industries, including consumer products, financial services, public sector, technology and telecom and media. "
target: Portent.IO
Portent.IO is a UK-based, comprehensive social analytics platform for the film and television industry. Portent.IO combines A.I. with digital, social, survey and marketing data to create insights, recommendations and strategies for their clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/21/2018 via BNC Analysis

YouGov plc, acquired InConversation

synopsis: YouGov, an international online market research company, has acquired InConversation. The InConversation platform enables anyone to turn their audience into an engaged and responsive community by having an ongoing two-way conversation with them.
buyer: YouGov plc (AIM:YOU:$147.66)
YouGov is an international, full-service research company primarily using online panels to provide quantitative and qualitative research across a range of industries, including consumer products, financial services, public sector, technology and telecom and media. "
target: InConversation
The InConversation platform enables anyone to turn their audience into an engaged and responsive community by having an ongoing two-way conversation with them. Their audience conversation channels work across platforms and are used by companies to get to know and engage their audiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/24/2018 via BNC Analysis

YouGov plc, acquired SMG Insight

synopsis: Market research and data analytics group YouGov PLC that it has acquired UK sports research agency SMG Insight Ltd. YouGov currently owns 20% stake in SMG Insight and will buy the remaining 80% stake from Frank Saez, the founder and managing director of SMG Insight.
buyer: YouGov plc (AIM:YOU:$147.66)
YouGov is an international, full-service research company primarily using online panels to provide quantitative and qualitative research across a range of industries, including consumer products, financial services, public sector, technology and telecom and media. "
target: SMG Insight
UK-based SMG Insight Ltd is a sports research agency. Founded in 2010, SMG Insight is the sports, sponsorship and entertainment research company in partnership with YouGov, the pioneering online market research company.
price ($mm)
$28*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/13/2017 via BNC Analysis

YouGov plc, acquired Galaxy Research Pty Ltd

synopsis: YouGov Plc, an international market research and data analytics group, has acquired Galaxy Research Pty Ltd, an independent Australian marketing research and strategy planning consultancy. Galaxy Research works with various industries, including consumer goods, PR, service industries, healthcare, not for profit, and government agencies.
buyer: YouGov plc (AIM:YOU:$147.66)
YouGov is an international, full-service research company primarily using online panels to provide quantitative and qualitative research across a range of industries, including consumer products, financial services, public sector, technology and telecom and media. "
target: Galaxy Research Pty Ltd
Galaxy Research is an Australian marketing research and strategy planning consultancy with the skills and infrastructure to conduct a wide variety of projects in Australia and overseas. Galaxy Research works with various industries, including consumer goods, PR, healthcare, not for profit, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/10/2010 via PR Newswire

YouGov plc, will acquire Harrison Group LLC

synopsis: Harrison Group LLC, a leading marketing and strategic research consulting firm headquartered in Waterbury, CT, announced that it has agreed to be acquired by YouGov plc, a global market leader in survey and market research, political polling, panel management, research operations and business consulting.
buyer: YouGov plc (AIM:YOU:$147.66)
YouGov is an international, full-service research company primarily using online panels to provide quantitative and qualitative research across a range of industries, including consumer products, financial services, public sector, technology and telecom and media. "
target: Harrison Group LLC
Harrison Group is one of the country's leading marketing and strategic research consulting firms. Harrison Group specializes in concept testing, forecasting, segmentation, branding, business consulting and market modeling.
price ($mm)
$6.00
rev ($mm)
$11
EBITDA ($mm)
$1
EV / rev
1.3x
EV / EBITDA
14.3x
closed 9/11/2007 via

YouGov plc, acquired Polimetrix

synopsis: YouGov, plc the UK's leading online market research company, will acquire Palo Alto-based Polimetrix, Inc., a leader in online polling in the US. YouGov acquired 32% of Polimetrix in December 2006 and will pay $24.1 million in cash and stock for the remaining 68% of Polimetrix that it does not currently own.
buyer: YouGov plc (AIM:YOU:$147.66)
YouGov is a professional market research agency pioneering the use of the Internet and information technology to collect higher-quality in-depth data for market research and public consultation. The sample for each survey is carefully selected and controlled. "
target: Polimetrix
Polimetrix conduct surveys through our PollingPoint website, which provides anyone interested with the opportunity to participate in interesting and serious polls on a variety of topics. PollingPoint also conducts surveys among its opt-in panelists via e-mail. Our only business is polling.
price ($mm)
$24*
rev ($mm)
$2
EBITDA ($mm)
EV / rev
16.4x
EV / EBITDA
closed 12/5/2011 via Market Wire

Avatar International LLC, acquired HR Solutions International, Inc.

synopsis: Avatar International, a leading healthcare quality improvement firm, announced its acquisition of HR Solutions International, Inc., a human capital management consulting firm specializing in employee and physician engagement. The firm designs surveys and administers them primarily through email and web-based channels.
buyer parent: The Riverside Company
buyer: Avatar International LLC
Avatar International, a research and consulting company based in Orlando, Fla., specializes in Evidence Based Intelligent Surveys™ and Innovative Strategies™ to transform information into significant quality and efficiency of care improvement for the healthcare industry. "
target: HR Solutions International, Inc.
HR Solutions International designs surveys and administers them primarily through email and web-based channels. Customers access the data through an online reporting tool that provides detailed and customizable results as well as actionable recommendations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/24/2010 via BusinessWire

uSamp, acquired DMS Insights

synopsis: uSamp, one of the world’s fastest-growing online panel and technology companies, announced the acquisition from AOL of DMS Insights, also known as Digital Marketing Services, Inc., online research experts and inventors of the patented River Sample.
buyer: uSamp
uSamp, formerly United Sample Inc., is one of the world’s fastest growing online panel companies, providing survey panelists and technology for use in market research. Founded in 2008, uSamp has 90 team members worldwide and more than 2.0 million global market research panelists. "
target parent: AOL LLC
target: DMS Insights
Founded in 1995, DMS Insights is the inventor of River SampleTM and a leader in delivering high-quality online research. Leveraging its full-service heritage, DMS provides a level of research expertise unseen in other online sample providers.
price ($mm)
$3.60
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/26/2009 via BNC Analysis

Toluna plc, acquired Greenfield Online, Inc.

synopsis: Toluna, the online research panel, has acquired the majority of the assets of Greenfield Online from Microsoft. Greenfield Online, owner of Ciao Surveys, was acquired by Microsoft in 2008. The $40 million acquisition will make Toluna the largest global supplier of online market research data, with a global market share of over 11%.
buyer: Toluna plc
Toluna plc is a leading global online market research panel and survey technology company. Toluna offers market researchers access to the world's most highly profiled, responsive and rigorously maintained online panel for sample only and full service projects. "
target parent: Microsoft Corporation
target: Greenfield Online, Inc.
Greenfield Online, Inc. is a global interactive media and services company that collects consumer attitudes about products and services, enabling consumers to reach informed purchasing decisions about the products and services they want to buy; and helping companies better understand their customer.
price ($mm)
$40
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/20/2009 via BusinessWire

Bain Capital Ventures, Spectrum Equity Investors, will acquire SurveyMonkey.com

synopsis: SurveyMonkey, the leading provider of online survey solutions, has announced that an investor group led by Spectrum Equity Investors and including Bain Capital Ventures has entered into an agreement to acquire a majority interest in the company. Financial terms of the transaction were not disclosed.
buyer: Spectrum Equity Investors
buyer: Bain Capital Ventures
Spectrum Equity Investors is one of the largest, fastest-growing, and most experienced private equity investors. They have investment professionals that have invested in more than 150 telecommunications, networking, information services, and media businesses. "
target: SurveyMonkey.com (NasdaqGS:SVMK:$276.92)
Founded in 1999, SurveyMonkey is a leading provider of online survey solutions. Every day, SurveyMonkey helps thousands of people gather the feedback they need to make more informed decisions. SurveyMonkey’s offices are located in Portland, Oregon.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/8/2010 via Market Wire

e-Rewards, Inc., acquired Peanut Labs, Inc.

synopsis: e-Rewards, Inc. announced the successful completion of its recently announced transaction to acquire Peanut Labs, Inc. ("Peanut Labs"). Effective immediately, Peanut Labs is a wholly-owned subsidiary of e-Rewards.
buyer: e-Rewards, Inc.
e-Rewards, Inc., owns Research Now, a global online sampling and online data collection company, recognized for delivering high-quality panelists, high response rates, and industry-leading panel retention rates. "
target: Peanut Labs, Inc.
Peanut Labs enables companies to gather quality data for market research by embedding surveys into a large and diverse population of social media sites. Peanut Labs has grown its respondent pool from 20 million consumers in 2007 to over 240 million consumers to date.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/15/2009 via Capital IQ

e-Rewards, Inc., will acquire Research Now Plc

synopsis: e-Rewards, Inc., the United States' largest online market research panel provider, announced that it has reached an agreement on the terms of a Recommended Acquisition of Research Now PLC, one of the research industry's leading international online fieldwork and panel firms.
buyer: e-Rewards, Inc.
e-Rewards, Inc. is the world's largest "by-invitation-only" online research panel provider, serving nearly 1,000 market research clients. With millions of participating panelists, the e-Rewards® Opinion Panels provide research firms with quality respondents. "
target: Research Now Plc
Research Now is one of the leading international online fieldwork and panel specialists to the global market research industry and some of the world's best known companies with offices in London, Paris, Hamburg, Frankfurt, Munich, Athens, New York, San Francisco, and elsewhere.
price ($mm)[EV]
$132 [$122]
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/14/2009 via BusinessWire

Allegiance, Inc., acquired Inquisite, Inc.

synopsis: Allegiance, Inc., a leading provider of voice-of-the-customer (VOC) solutions that help companies capitalize on customer and employee engagement, announced that it has acquired Inquisite, an innovative provider of online survey software based in Austin, Texas.
buyer: Allegiance, Inc.
Allegiance, Inc. provides Enterprise Feedback Management (EFM) solutions that help organizations drive growth and increase profitability through improved customer and employee loyalty and engagement. "
target: Inquisite, Inc.
Inquisite is an easy to use web survey software system that allows non-technical users the ability to easily manage their own web-based surveys.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/8/2008 via

Greenfield Online, Inc. merged with Microsoft Corporation,

synopsis: Greenfield Online, Inc. announced that it entered into a merger agreement to be acquired by Microsoft Corporation, via a cash tender offer for $17.50 per share in a transaction valued at approximately $486 million.
buyer: Microsoft Corporation (MSFT:$125,843.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. "
target: Greenfield Online, Inc.
Greenfield Online, Inc. is a global interactive media and services company that collects consumer attitudes about products and services, enabling consumers to reach informed purchasing decisions about the products and services they want to buy; and helping companies better understand their customer.
price ($mm)[EV]
$461 [$396]
rev ($mm)
$138
EBITDA ($mm)
$26
EV / rev
3.1x
EV / EBITDA
16.0x
closed 12/22/2006 via

MarketingExperiments.com, acquired MarketingSherpa, Inc.

synopsis: MarketingExperiments.com, a research firm that conducts real-time marketing experiments, is acquiring MarketingSherpa, Inc., a research firm that publishes marketing case studies and benchmark data. The two research firms will function as separate but close partners.
buyer: MarketingExperiments.com
MarketingExperiments.com conducts real-time marketing campaign tests with research partners such as the New York Times, Reuters Group, and Encyclopedia Britannica. Research areas include e-commerce marketing, e-mail marketing, online advertising, search engine marketing, and subscription marketing. "
target: MarketingSherpa, Inc.
MarketingSherpa is a research firm publishing practical case studies and benchmark guides for marketing professionals. Topics covered include exclusive data and proven tactics in business-to-business marketing, e-commerce marketing, e-mail marketing, telemarketing, public relations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/19/2006 via BusinessWire

Austin Ventures, L.P., acquired Perseus Development Corporation

synopsis: Austin Ventures ("AV") today announced the acquisitions of Perseus Development Corporation, a leading provider of enterprise feedback management (EFM) solutions, and WebSurveyor, a leading provider of online survey tools for business professionals.
buyer: Austin Ventures, L.P.
Austin Ventures has worked with talented entrepreneurs to build valuable companies for nearly twenty-five years. With $3.9 billion under management, AV is the most active venture capital and growth equity firm in Texas and one of the most established in the nation. "
target: Perseus Development Corporation
Perseus is leading the transition from web survey software to Enterprise Feedback Management (EFM) solutions that help organizations better understand their world.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/7/2005 via PR Newswire

Greenfield Online, Inc., acquired Ciao AG

synopsis: Greenfield Online, Inc, a leading provider of Internet survey solutions to marketing research and consulting companies, today announced it has completed the acquisition of Munich-based Ciao AG for aggregate consideration valued at approximately $154 million USD.
buyer: Greenfield Online, Inc. (SRVY:$0.00)
Greenfield Online, Inc. is a global interactive media and services company that collects consumer attitudes about products and services, enabling consumers to reach informed purchasing decisions about the products and services they want to buy; and helping companies better understand their customer."
target: Ciao AG
Ciao GmbH is a global digital media and market research services company. The company's properties and services for consumers and businesses reside in two main areas: Comparison Shopping and Internet Survey Solutions
price ($mm)
$153
rev ($mm)
$25
EBITDA ($mm)
$10
EV / rev
6.2x
EV / EBITDA
15.4x
closed 9/16/2004 via BNC Analysis

Keynote Systems, Inc., acquired Vividence Corp.

synopsis: Keynote Systems Inc., a Web site performance measurement company, said Thursday that it completed the acquisition of Vividence Corp., a privately-held online customer research company, for $20 million in cash.
buyer: Keynote Systems, Inc.
Founded in 1995, Keynote Systems is the worldwide leader in services that improve online business performance and communications technologies. Keynote helps approximately 2,300 corporate customers and 11,000 individual subscribers become "the best of the best" online. "
target: Vividence Corp.
For marketers and executives making high-stakes business decisions, Vividence delivers groundbreaking research and actionable insight into online customer experiences, market trends, and industry strategies.
price ($mm)
$20
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/28/2008 via PR Newswire

In-Touch Survey Systems Ltd., will acquire NCI Mobility LLP

synopsis: In-Touch Survey Systems Ltd. announced that it will acquire NCI Mobility LLP of Chicago, IL. Both NCI and In-Touch provide mobile data capture and brand research programs to Fortune 5000 business-to-consumer companies in the United States.
buyer: In-Touch Survey Systems Ltd. (TSXV:INX:$6.65)
In-Touch provides integrated solutions for custom data capture and mobile marketing solutions for global enterprise customers. Our wide range of interactive data capture products includes the interactive marketing kiosk, mobile tablets and PDAs, web-based solution, and Interactive Voice Response. "
target: NCI Mobility LLP
NCI Mobility is the expert in event marketing technology. Our client-focused approach combines customized and branded consumer data capture and mobile marketing applications with interactive devices, such as touch-screen kiosks, ultra mobile PCs, and mobile phones.
price ($mm)
$0.08
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/14/2006 via

Millward Brown, acquired All China Strategic Research

synopsis: Millward Brown, a global leader and recognized authority in brand, communications and media research, today announces that it has signed a joint venture agreement with ACSR, one of China's oldest and most respected market research agencies. The deal sees Millward Brown, through its parent WPP, acquiring the majority of ACSR's stock.
buyer parent: WPP Group, plc
buyer: Millward Brown
Millward Brown is one of the world's top 10 market research organizations. It is an acknowledged leader in understanding and evaluating brand equity and the contribution of the total communications mix to that understanding. "
target: All China Strategic Research
Over a decade of experience in marketing research, ACSR has a wide range of methodologies for data collection including CATI, CAPI,practicable online panel and online survey.
price ($mm)
rev ($mm)
$6
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 9/26/2019 via BNC Analysis

AnalitiQs, acquired No Ties

synopsis: AnalitiQs, a Dutch company that is specialized in predicting and explaining people’s behavior, has acquired No Ties, a Dutch company that supports market research agencies, companies and government institutions with field research.
buyer: AnalitiQs
AnalitiQs is a Dutch company that provides organizations with the insights they need to make better decisions through the clever use of data. They are specialized in predicting and explaining people’s behavior; people in the role of employee as well as in the role of customer. "
target: No Ties
No Ties is a Dutch company that supports market research agencies, companies and government institutions with field research. They use their Peil.nl database to conduct political and societal research and its inVotes platform to gather opinions on the quality of services/products of organizations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/2/2011 via Company Press Release

Survey Sampling, Inc., will acquire Opinionology

synopsis: Survey Sampling International (SSI) and Opinionology announced that they have entered into an agreement to combine, pending regulatory approval, bringing together two of the world’s leading global providers of sampling, data collection and data analytic services.
buyer parent: Providence Equity Partners Inc.
buyer: Survey Sampling, Inc.
Survey Sampling, Inc. ("SSI") is the premier global provider of sampling, data collection and data analytic solutions for survey research. SSI reaches respondents in 72 countries via Internet, telephone, mobile/wireless and mixed access offerings. "
target: Opinionology
Since 1987, Opinionology (formerly Western Wats) has helped market researchers worldwide gather opinions from consumers and professionals. The collected information is used by business and government to increase understanding and improve our world. Opinionology is a survey research company.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/27/2010 via PR Newswire

The Dieringer Research Group, Inc., acquired Lein-Spiegelhoff, Inc.

synopsis: The Dieringer Research Group, Inc., a full service marketing research company located in Brookfield, Wisconsin, has acquired the customer base of Lein/Spiegelhoff, a field service research company also in Brookfield, Wisconsin.
buyer: The Dieringer Research Group, Inc.
Since 1974, The Dieringer Research Group (www.thedrg.com) has provided qualitative and quantitative marketing research and consulting services to companies from a wide range of industries, including: Healthcare, Insurance, Technology, Financial Services, Government, Utilities and Manufacturing. "
target: Lein-Spiegelhoff, Inc.
Lein-Spiegelhoff, Inc., has a reputation based on 35 years of experience with satisfied clients. Specialties include focus groups, individual interviews, phone surveys, product placements, central location testing, ethnographic studies, mock juries, taste tests, in home interviews and music tests.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 2/9/2006 via Company Press Release

Alliance Data Systems Corporation, will acquire ICOM Information and Communications L.P.

synopsis: Alliance Data has reached an agreement to acquire ICOM Information and Communication Inc. (ICOM), a leading provider of targeted list, marketing data and communication solutions for the direct response, consumer packaged goods (CPG) and over-the-counter pharmaceutical industries in North America.
buyer: Alliance Data Systems Corporation (ADS:$7,743.70)
Alliance Data Systems Corporation is a leading provider of transaction services, credit services and marketing services, managing over 105 million consumer relationships for some of North America's most recognizable companies. "
target: ICOM Information and Communications L.P.
ICOM is a top provider of high quality consumer response lists, data, communications products & analytic services. ICOM’s consumer surveys capture the purchase behaviors and intentions, health conditions, lifestyles, hobbies, interests, product ownership & demographics of North American households.
price ($mm)
$31
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/9/2011 via BNC Analysis

MetrixLab, acquired CRM Metrix

synopsis: Online research firm MetrixLab has bought digital marketing analytics specialist CRM Metrix, creating a combined digital marketing research business of over €30m in annual revenues. MetrixLab works primarily in the areas of new product development, brand communication, e-business performance and customer satisfaction measurement.
buyer: MetrixLab
MetrixLab is a global Online Market Research company, specializing in the areas of New Product Development, Brand Communication, E-Business Performance and Satisfaction Research. MetrixLab has grown to be one of Europe's leading online market research companies. "
target: CRM Metrix
CRM Metrix is the only global company offering digital market research solutions with extensive global experience. It offers a full range of digital market research solutions to help clients make the best decisions at all stages of the digital marketing development process.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/26/2011 via BNC Analysis

Affinion Group, Inc., acquired Webloyalty.com, Inc.

synopsis: Affinion Group has completed an acquisition of Webloyalty, a global leader in generating incremental revenue for online businesses through a comprehensive suite of proprietary tools and technologies. Webloyalty connects partners to new customers, minimizes cart abandonment, offers extra value after the transaction and builds repeat business.
buyer parent: Apollo Global Management, LLC
buyer: Affinion Group, Inc. (OTCPK:AFGR:$954.00)
Affinion Group provides programs in subscription-based lifestyle services, personal protection, insurance and other areas to help generate increased customer loyalty and significant incremental revenue for more than 5,500 marketing partners worldwide. "
target parent: General Atlantic, LLC
target: Webloyalty.com, Inc.
Webloyalty.com, a leading provider of incremental revenue for online businesses, has more than two million memberships in its reward, discount and protection programs. Members benefit from high-value subscription services that match their needs and interests.
price ($mm)[EV]
$296 [$270]
rev ($mm)
$214
EBITDA ($mm)
$46
EV / rev
1.3x
EV / EBITDA
5.9x

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