Like Teston

closed 3/19/2020 via BusinessWire

UserTesting, acquired Teston

synopsis: UserTesting, the leading provider for on-demand human insights, has acquired Teston, a European provider of multilingual experience testing for fast customer feedback. Getting customer feedback is critical for businesses of any size, and Teston has built its feedback solution with a focus on multi-language support from the ground up.
buyer: UserTesting
UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. "
target: Teston
Teston is a European provider of multilingual experience testing for fast customer feedback. Getting customer feedback is critical for businesses of any size, anywhere around the world–and Teston has built its feedback solution with a focus on multi-language support from the ground up.
price ($mm)
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closed 2/20/2020 via BusinessWire

Medallia, acquired LivingLens

synopsis: Medallia, Inc., the global leader in experience management, has acquired Liverpool-based LivingLens, the video feedback platform, to humanize feedback and bring the voice of the customer and employee to life. The acquisition gives Medallia's customers the ability to leverage video feedback alongside social, voice, app, and web feedback.
buyer: Medallia (MDLA:$378.75)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: LivingLens
Liverpool-based LivingLens is a video feedback platform that automatically extracts insights and identifies key themes that navigate to meaningful content quickly, facilitating powerful stories to inspire action and drive change within organizations.
price ($mm)
$29
rev ($mm)
EBITDA ($mm)
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announced 10/3/2019 via Company Press Release

Oracle Corporation, will acquire CrowdTwist

synopsis: Oracle announced it signed an agreement to acquire CrowdTwist, the leading cloud-native customer loyalty solution to empower brands to offer personalized customer experiences. CrowdTwist's customer loyalty platform enables brands to unlock unique insights and incremental value through omnichannel engagement.
buyer: Oracle Corporation (ORCL:$39,531.00)
Oracle is a computer technology corporation developing and marketing computer hardware systems and enterprise software products. By eliminating complexity and simplifying IT, Oracle enables its customers to accelerate innovation and create added value for their customers. "
target: CrowdTwist
CrowdTwist is a leading cloud-native customer loyalty solution. CrowdTwist's customer loyalty platform enables brands to unlock unique insights and incremental value through omnichannel engagement. Their solution leverages AI and predictive analytics to deepen brand-customer relationships.
price ($mm)
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closed 11/20/2018 via PE Hub

Feefo, acquired Feefo

synopsis: Feefo, the reviews and customer insights technology company, has announced that chief revenue officer Matt West, supported by the management team, has completed a management buyout of the business.
buyer: Feefo
Vespa Capital is a lower mid-market private equity firm investing discretionary capital. Their focus is on UK headquartered businesses with enterprise values between £10 million to £40 million. "
target: Feefo
Feefo is a disruptive global technology company empowering brands to make smarter decisions and improve consumer experiences by leveraging the full potential of real customer reviews.
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closed 7/11/2018 via PR Newswire

Forrester, acquired GlimpzIt

synopsis: Forrester, one of the most influential research and advisory firms in the world, announced it has acquired GlimpzIt, an artificial intelligence and machine-learning provider based in San Francisco. GlimpzIt's customer Intelligence platform analyzes unstructured data, enabling brands to build offerings that resonate with their customers.
buyer: Forrester (FORR:$349.37)
Forrester is one of the most influential research and advisory firms in the world. They work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester's unique insights are grounded in annual surveys, methodologies, and the wisdom of their clients. "
target: GlimpzIt
GlimpzIt is AI for Customer Intelligence. Their customer Intelligence platform analyzes unstructured data (pictures, videos and text), enabling brands to build personalized offerings that resonate with their customers on a emotional level.
price ($mm)
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closed 10/19/2015 via BusinessWire

Strativity Group, acquired Touchpoint Dashboard, LLC

synopsis: Strativity Group, the world's leading customer experience consultancy, announced its acquisition of Touchpoint Dashboard's leading SaaS journey mapping platform. Touchpoint Dashboard's assets were acquired by Strativity in an effort to provide access to the best technology for journey mapping.
buyer: Strativity Group
The people at Strativity are guided by a proprietary integrated methodology to unleash exceptional performance with employees and customers. With experience at organizations such as Bain, EY, Ipsos, Bulgari and HP, Strativity brings world-class experience combined with a focus on measurable results."
target: Touchpoint Dashboard, LLC
Touchpoint Dashboard helps organizations run smarter by presenting a streamlined “dashboard” view of the areas in the customer journey that are costing the most in terms of loyalty, retention and profitability.
price ($mm)
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closed 6/13/2012 via PR Newswire

IBM, acquired Tealeaf Technology, Inc.

synopsis: IBM announced that it has completed its acquisition of Tealeaf Technology, Inc., a leading provider of digital customer experience management and customer behavior analysis solutions. Tealeaf provides a full suite of customer experience management software, which analyzes interactions on websites and mobile devices.
buyer: IBM (IBM:$77,131.00)
IBM is the world's largest information technology company. Drawing on resources from across IBM and key IBM Business Partners, IBM offers a wide range of services, solutions and technologies that enable customers, large and small, to take full advantage of the new era of on demand business. "
target: Tealeaf Technology, Inc.
Tealeaf provides visibility, insight, and answers for companies doing business online. Tealeaf's powerful customer experience analytics empower companies to optimize ebusiness by eliminating obstacles that block successful conversions or completion of business processes.
price ($mm)
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closed 3/20/2018 via GlobeNewswire

NRT Technology Corp., acquired OfferCraft

synopsis: NRT Technology Corp., a leading provider of digital commerce experiences in gaming and financial services, announced that it has acquired the assets of privately held OfferCraft, a software company that uses artificial intelligence and gamification to drive loyalty, engagement and revenue.
buyer: NRT Technology Corp.
NRT Technology Corp. (NRT) provides the most innovative payment processing, cash handling and cash management products, services and solutions in the casino industry. "
target: OfferCraft
OfferCraft is a software company that uses artificial intelligence and gamification to drive loyalty, engagement and revenue. Their software allows offers, coupons and rewards to be distributed digitally across email, SMS, websites, social media, kiosks, the Point of Sale, signage, and more.
price ($mm)
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closed 11/15/2017 via BNC Analysis

Perkbox, acquired Loyalty Bay

synopsis: Perkbox, a cloud-based employee perks and engagement platform for businesses of all sizes, has acquired Loyalty Bay. Loyalty Bay provides data analytics and rewards delivery software that allows businesses to incentivise customers at various touch points, including on-boarding, purchasing, up-selling, and referring friends.
buyer: Perkbox
Perkbox is a cloud-based employee perks and engagement platform for businesses of all sizes. They are the leading provider of employee benefits programmes for thousands of companies such as Nando’s, Holland & Barrett, Royal Berkshire NHS Trust, Levi Strauss, Firmdale Hotels, Hawksmoor and Revolut. "
target: Loyalty Bay
Founded in 2014, Loyalty Bay’s data analytics and rewards delivery software enables businesses to incentivise customers at various touch points — including on-boarding, purchasing, up-selling, and referring friends — through issuing digital rewards, such as gift cards.
price ($mm)
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announced 6/22/2011 via Market Wire

Oracle Corporation, will acquire FatWire Software

synopsis: Oracle Corporation announced that it is has entered into an agreement to acquire FatWire Software (FatWire), a leading provider of web experience management solutions. FatWire's proven solutions provide organizations with the ability to deliver relevant customer content, build community engagement and drive site stickiness and loyalty.
buyer: Oracle Corporation (ORCL:$39,531.00)
Oracle Corporation is the world's largest enterprise software company. The company is a leading provider of systems software, including database management, application development, and application server software. "
target: FatWire Software
FatWire Software provides web experience management (WEM) solutions that enable organizations to deliver a rich online experience to users and simplify management of their web presence. FatWire offers a comprehensive WEM portfolio including best-in-class WCM and targeted marketing technologies.
price ($mm)
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closed 1/29/2020 via PR Newswire

IdeaScale, acquired Betterific

synopsis: IdeaScale, the largest cloud-based innovation software platform, has acquired Betterific, a crowdsourced open innovation platform that helps brands generate new product ideas and insights. Betterific's mission is to help brands break free of their echo-chambers and get closer to the consumer.
buyer: IdeaScale
IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote. "
target: Betterific
Betterific is a crowdsourced open innovation platform that helps brands generate new product ideas and insights. Their mission is to help brands break free of their echo-chambers and get closer to the consumer to co-create products that are consumer-driven.
price ($mm)
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closed 2/20/2020 via PR Newswire

Confirmit merged with Dapresy AB,

synopsis: Verdane, the Northern European specialist growth equity investor, has acquired Norway-based Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience, and Market Research. Verdane is the major investor in the Swedish data visualization reporting firm Dapresy and will merge the two companies.
buyer parent: Verdane Capital
buyer: Dapresy AB
Sweden-based Dapresy is the leading data visualization SaaS platform within the market research industry. Dapresy's team has a diverse background in marketing research, marketing, software, IT, client development, and graphic design to ensure an up-to-date, user-friendly platform for its clients. "
target: Confirmit
Norway-based Confirmit is a leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. Confirmit powers Global 5000 companies and Market Research agencies with software products for feedback and data collection, panel management, and more.
price ($mm)
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closed 11/14/2019 via BusinessWire

Alpine SG, acquired GatherUp

synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent: Alpine Investors, LP
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target: GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
price ($mm)
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closed 10/23/2019 via Company Press Release

ReKTGlobal, acquired Fullcube, Inc.

synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer: ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target: Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
price ($mm)
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announced 5/22/2019 via GlobeNewswire

flooidCX, Corp., will acquire Resolution1, Inc

synopsis: Ontario based flooidCX, Corp. has agreed to acquire the privately-held Canadian company, Resolution1, Inc., an end to end cloud-based customer care and feedback management system. Resolution1 helps businesses gather and manage insights about consumer sentiment on their company, their brand, and on specific products or services.
buyer: flooidCX, Corp. (OTCPK:FLCX:$0.00)
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time. "
target: Resolution1, Inc
Canada based Resolution1 is an end to end cloud-based customer care and feedback management system. It helps businesses gather and manage insights about consumer sentiment on their company, brand, and products or services. Resolution1 designed its platform to grow and scale to any business's needs.
price ($mm)
$2.40
rev ($mm)
EBITDA ($mm)
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announced 3/5/2019 via Market Watch

SurveyMonkey, will acquire Usabilla B.V.

synopsis: SurveyMonkey announced that it was acquiring Usabilla, an Amsterdam-based maker of software that collects customer feedback about website issues. Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails.
buyer: SurveyMonkey (NasdaqGS:SVMK:$276.92)
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. "
target: Usabilla B.V.
Usabilla is an Amsterdam-based maker of software that collects customer feedback about website issues. Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails.
price ($mm)
$81
rev ($mm)
EBITDA ($mm)
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closed 7/30/2018 via BusinessWire

Cheetah Digital, acquired Stellar Loyalty

synopsis: Cheetah Digital, the leading independent, enterprise cross-channel marketing software company, announced its acquisition of Stellar Loyalty, a provider of cloud-based customer engagement and loyalty software.
buyer parent: Vector Capital
buyer: Cheetah Digital
Cheetah Digital is an enterprise cross-channel marketing software company that helps marketers manage their data for better decision-making, send messages to customers to increase revenue, and that provides professional services expertise to execute complex marketing plans at scale. "
target: Stellar Loyalty
Stellar Loyalty is a provider of cloud-based customer engagement and loyalty software. The Stellar Loyalty Consumer Relationship Cloud helps brands drive engagement frequency, maximize revenue, and build more meaningful and profitable customer relationships with their customers.
price ($mm)
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closed 4/12/2018 via PR Newswire

Qualtrics, acquired Delighted Inc.

synopsis: Qualtrics, the enterprise leader in customer experience, acquired Delighted, a customer experience measurement and rating company which provides one of the fastest and easiest ways to gather actionable feedback. With Delighted, organizations can configure online customer experience feedback that can be launched via email, web, SMS and more.
buyer: Qualtrics (:$372.39)
Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. "
target: Delighted Inc.
Delighted is the fast and easy way to gather customer feedback and put it into the hands of those who can act on it. Using the Net Promoter System – a single question and an open-ended comment box – Delighted helps companies align customers' needs with business growth.
price ($mm)
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announced 11/15/2017 via BNC Analysis

California Software Company, will acquire Infinia Services & Solutions DMCC

synopsis: California Software Company (Calsoft), a Product Engineering & Enterprise Solutions company, will acquire a majority stake in Cordite PTE Ltd, owner of Infinia Services & Solutions. Infinia Services and Solutions is a UAE based loyalty management and payment solutions company with an integrated suite of technology and mobile application services.
buyer: California Software Company (NSEI:CALSOFT:$0.21)
California Software Company (Calsoft) is a Product Engineering & Enterprise Solutions company with a strong background in development and implementation. Calsoft delivers Product Engineering Services and technology-driven Business Solutions that help meet the business objectives of their clients. "
target: Infinia Services & Solutions DMCC
Infinia Services and Solutions is a UAE based loyalty management and payment solutions company with a state-of-the-art integrated suite of technology and mobile application services. It offers complete program management solutions across pre-paid, debit, credit and corporate cards.
price ($mm)
rev ($mm)
$15
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 8/14/2015 via BNC Analysis

Mobikon, acquired Triibe

synopsis: Mobikon, a cloud analytic and mobility solutions company for Hospitality and Retail industries, has acquired Singapore based Triibe, a company that develops a SaaS feedback management tool to help consumer facing businesses gather and transform customer feedback.
buyer: Mobikon
Mobikon is a cloud analytic and mobility solutions company for Hospitality and Retail industries. A one stop solution that empowers restaurants & retailers to increase their revenue by identifying, delighting, and increasing their customer experience. "
target: Triibe
Triibe develops a SaaS feedback management tool to help consumer facing businesses gather and transform customer feedback. The company was founded in 2013 and is based in Singapore.
price ($mm)
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closed 3/19/2020 via BusinessWire

UserTesting, acquired Teston

synopsis: UserTesting, the leading provider for on-demand human insights, has acquired Teston, a European provider of multilingual experience testing for fast customer feedback. Getting customer feedback is critical for businesses of any size, and Teston has built its feedback solution with a focus on multi-language support from the ground up.
buyer: UserTesting
UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. "
target: Teston
Teston is a European provider of multilingual experience testing for fast customer feedback. Getting customer feedback is critical for businesses of any size, anywhere around the world–and Teston has built its feedback solution with a focus on multi-language support from the ground up.
price ($mm)
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closed 3/19/2020 via BusinessWire

UserTesting, acquired Teston

synopsis: UserTesting, the leading provider for on-demand human insights, has acquired Teston, a European provider of multilingual experience testing for fast customer feedback. Getting customer feedback is critical for businesses of any size, and Teston has built its feedback solution with a focus on multi-language support from the ground up.
buyer: UserTesting
UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. "
target: Teston
Teston is a European provider of multilingual experience testing for fast customer feedback. Getting customer feedback is critical for businesses of any size, anywhere around the world–and Teston has built its feedback solution with a focus on multi-language support from the ground up.
price ($mm)
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closed 10/29/2019 via BusinessWire

UserTesting, acquired Truthlab

synopsis: UserTesting has acquired Truthlab, a provider of machine learning based video analysis. Truthlab builds Customer Experience Management (CXM) products and solutions that enable companies to drive customer satisfaction, retention, and advocacy by helping them to create and maintain better relationships.
buyer: UserTesting
UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. "
target: Truthlab
Truthlab is a provider of machine learning based video analysis. They build Customer Experience Management (CXM) products and solutions that enable companies to drive customer satisfaction, retention, and advocacy by helping them to create and maintain better relationships.
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announced 1/24/2019 via BusinessWire

UserTesting, will acquire UserMuse

synopsis: UserTesting, the leading on-demand Human Insight Platform, announced it has entered an agreement to acquire UserMuse, a market research service designed for businesses that target corporate customers and institutions.
buyer: UserTesting
UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. "
target: UserMuse
UserMuse is a market research service designed for businesses that target corporate customers and institutions. UserMuse makes it easy for B2B tech companies and UX agencies to recruit user testers in their target niche. They are located in Alexandria, Virginia.
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closed 4/3/2019 via Company Press Release

ResearchBods merged with STRAT7,

synopsis: UK's specialist data and analytics agency ResearchBods, is now a part of STRAT7 – a new UK group backed by Horizon Capital that will help businesses and brands extract and interpret customer insights to create powerful data driven strategies.
buyer parent: Horizon Capital
buyer: STRAT7
UK’s STRAT7 is an inspired partnership of data, insight analytics and strategy specialists. STRAT7 was created to help brands overcome the challenges of capturing consumer data seamlessly and harnessing the insights to evolve strategies and make game-changing business decisions. "
target: ResearchBods
UK's ResearchBods is a creative and forward thinking company with vast experience within market research. They help brands, businesses and organisations understand and engage with their customers, stakeholders or employees through access panels, insight communities and digital research solutions.
price ($mm)
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announced 12/17/2018 via BusinessWire

Verint Systems Inc., will acquire ForeSee

synopsis: Verint Systems Inc., a leader in Actionable Intelligence solutions, is to acquire ForeSee. ForeSee voice of the customer (VoC) software solutions are designed for business impact, to measure and benchmark a 360-degree view of the customer across every touchpoint in digital, location, and contact center.
buyer: Verint Systems Inc. (NasdaqGS:VRNT:$1,255.80)
Verint is a leader in Actionable Intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Organizations in more than 180 countries count on intelligence from Verint solutions to make more informed, effective and timely decisions."
target: ForeSee
ForeSee® helps companies grow by listening to what matters most—customer voices. ForeSee voice of the customer (VoC) software solutions are designed for business impact, to measure and benchmark a 360-degree view of the customer across every touchpoint in digital, location, and contact center.
price ($mm)
$65
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 6/22/2016 via BNC Analysis

STR Global, Ltd., acquired LJ Research Limited

synopsis: STR, a data benchmarking and analytics specialist, has acquired LJ Research, a full-service market research agency. The company specialises in analysing customer feedback and is a leading provider of key data and specialised insights to the tourism, travel and hospitality industry.
buyer: STR Global, Ltd.
STR Global track supply and demand data for the hotel industry and provide valuable market share analysis for international, regional hotel chains and independent hotels. They offer standard reports and customized data sets that help forecast market performance and supply and demand dynamics. "
target: LJ Research Limited
LJ Research is a full-service market research agency undertaking quantitative and qualitative market research. They’re experts in analysing customer feedback and delivering actionable insights. They are used to applying quantitative methods in online, face-to-face, or self-completion questionnaires.
price ($mm)
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closed 2/10/2016 via Company Description

GfK Group, acquired Netquest

synopsis: GfK, the trusted source of relevant market and consumer information, has acquired Netquest, an independent online field provider for the market research sector in Spain, Portugal and Latin America.
buyer: GfK Group (XTRA:GFK:$1,759.04)
GfK is the trusted source of relevant market and consumer information that enables its clients to make smarter decisions. More than 13,000 market research experts combine their passion with GfK’s long-standing data science experience. "
target: Netquest
Founded in Barcelona in 2001, Netquest is an independent online field provider for the market research sector in Spain, Portugal and Latin America. They have more than 400,000 consumers willing to give their opinion in 21 countries, and the latest technology in order to manage and survey them.
price ($mm)
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closed 3/18/2015 via Market Wire

Court Square Capital Partners, acquired Research Now Group, Inc.

synopsis: Research Now Group, Inc. announced that Court Square Capital Partners, a leading private equity firm, has completed its previously announced acquisition of the company. Research Now Group, Inc., headquartered in Plano, Texas, is the global leader in digital data collection to power analytics and insights.
buyer: Court Square Capital Partners
Court Square is one of the most experienced teams in the private equity industry. Since 1979, the team has made over 200 investments including several landmark transactions and has developed numerous businesses into leaders in their respective markets. "
target: Research Now Group, Inc.
Research Now Group, Inc. is the leader in digital data collection to power analytics and insights. It enables data-driven decision making for clients who listen to and interact with the world’s consumers and business professionals through Research Now’s online panels and other media technologies.
price ($mm)
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closed 3/11/2015 via BNC Analysis

OnePoll Limited, acquired 2Brewarded

synopsis: In the UK, OnePoll, which specialises in conducting online polls for PR purposes, has acquired panel provider 2Brewarded. Terms of the deal were not disclosed. Founded in 2013, 2Brewarded runs short surveys on behalf of brands and organisations, offering panellists points which can be redeemed for cash.
buyer parent: SWNS Media Group
buyer: OnePoll Limited
OnePoll conducts surveys, hold online discussions, offer a range of reporting solutions, build research communities, write compelling reports, and get their clients press and digital exposure, and much more. "
target: 2Brewarded
Founded in 2013, 2Brewarded runs online surveys on behalf of brands and organisations of all shapes and sizes. For every survey users complete, they will receive credits, and 2Brewarded will pay cash straight into their PayPal or bank account when their credits reach just £20.
price ($mm)
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announced 7/17/2014 via BusinessWire

Rakuten Inc., will acquire AIP Corporation

synopsis: Rakuten, Inc. announced that it has reached a basic agreement with a group of shareholders, which includes the largest individual shareholder, of AIP Corporation, a Tokyo-based leading online market research fieldwork agency in Asia, for the acquisition of its outstanding shares.
buyer: Rakuten Inc. (TSE:4755:$11,115.66)
Rakuten, Inc. is one of the world's leading Internet service companies. They provide a variety of products and services for consumers and businesses, with a focus on e-commerce, finance, and digital content. "
target: AIP Corporation
AIP is the leading online market research fieldwork agency in Asia. AIP's proprietary panels in 15 markets are actively managed to the highest standards, combined with dedicated multi-national/lingual consultants who are specialized in global projects.
price ($mm)
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closed 12/23/2013 via BusinessWire

Answers Corporation, acquired ForeSee

synopsis: Answers Corporation, a leading provider of cloud-based solutions that enhance customer acquisition and brand engagement, announced it has acquired ForeSee Results, Inc., the leader in customer experience analytics.
buyer parent: Summit Partners
buyer: Answers Corporation
Established in 1998, Answers Corporation is the industry’s top destination for Q&A content. The Answers platform integrates and surfaces the best content from subject matter experts, community members, social networks, and Internet databases to create the most multidimensional resource on the Web. "
target: ForeSee
ForeSee Results, Inc. provides online customer satisfaction measurement solutions in the US and internationally. The company enables organizations to understand how improvements to customer satisfaction lead to profitable behaviors.
price ($mm)
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closed 1/3/2012 via Capital IQ

SurveyMonkey.com, TPG Growth, acquired MarketTools Inc.

synopsis: TPG Growth, the middle market and growth equity investment platform of TPG, and SurveyMonkey, the leader in web-based survey solutions, announced they have entered into a definitive agreement to acquire MarketTools, Inc., a leading provider of software and services for market research and enterprise feedback management.
buyer: TPG Growth
buyer: SurveyMonkey.com (NasdaqGS:SVMK:$276.92)
TPG Growth is a principal investment firm specializing in early stage, growth capital, and leveraged buyouts investments. The firm primarily invests in the technology, life sciences, biotechnology, renewable energy, and retail sectors. "
target parent: Ticonderoga Capital Inc.
target: MarketTools Inc.
MarketTools is the leading provider of software and services for enterprise feedback management and market research. It is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact.
price ($mm)
rev ($mm)
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closed 12/9/2011 via BNC Analysis

GfK Group, acquired Knowledge Networks Inc.

synopsis: GfK, one of the largest market research companies in the world, has acquired US-based consumer specialist Knowledge Networks. Founded in 1998, Knowledge Networks provides online research solutions including KnowledgePanel, which claims to offer a ‘truly representative’ sample of the US population.
buyer: GfK Group (XTRA:GFK:$1,759.04)
The GfK Group is one of the largest market research companies in the world. GfK delivers services in all major consumer, pharmaceutical, media and service sector market segments. Its services are divided into three sectors: Custom Research, Retail and Technology and Media. "
target: Knowledge Networks Inc.
Knowledge Networks is passionate about research in packaged goods, retail, media, health and social policy. It specializes in innovative online research that consistently gives leaders in business, government, and academia the confidence to make important decisions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/6/2009 via PR Newswire

Knowledge Networks, acquired Dimestore Media, Inc.

synopsis: Knowledge Networks has acquired Dimestore Media, whose unique, proprietary technology enables marketers to measure the effectiveness of digital advertising by adding engaging surveys to online content as consumers engage in various digital media across the Internet.
buyer: Knowledge Networks
Knowledge Networks specializes in solving complex, high-impact problems. They work closely with clients to create healthy consumer-brand connections, effective marketing and advertising, sound public policies, and accurate social science research. "
target: Dimestore Media, Inc.
Dimestore Media enhances video and other advertising by wrapping ads in a casual game format that can be configured to test attentiveness and brand response or purchase intent and direct response.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/27/2018 via Company Press Release

Critical Mix, Inc., acquired UBMobile

synopsis: Critical Mix, a premier global data and insights company, acquired UBMobile, a mobile-first consumer insights technology and services company. UBMobile captures stated and observed consumer data to improve marketing decision making. Their LifeTap app helps to reach consumers to deliver more representative audiences and reliable insights.
buyer: Critical Mix, Inc.
Critical Mix creates insights that drive business decisions with easy, collaborative tools to access global target audiences, program engaging surveys and visualize results. Insights professionals around the world rely on their simplified solutions to help them innovate and grow. "
target: UBMobile
UBMobile is a mobile-first consumer insights technology and service company. Using modern technologies, UBMobile captures stated and observed consumer data to improve marketing decision making. Their LifeTap app helps to reach consumers to deliver more representative audiences and reliable insights.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/8/2012 via Market Wire

e-Rewards, Inc., will acquire iPinion, LLC

synopsis: e-Rewards, Inc., a global leader in digital data collection and owner of Research Now, announced it has reached an agreement to acquire the business of iPinion, LLC. Founded in early 2010, iPinion is a fast-growing, global leader in the mobile research market having released its enterprise platform in June 2011.
buyer: e-Rewards, Inc.
e-Rewards, Inc. provides permission based digital data collection and reporting services worldwide. It offers online sampling and survey data collection services ranging from programming and hosting to sample delivery and scripting to online reporting for various research projects. "
target: iPinion, LLC
iPinion, LLC is a leading enterprise-grade smartphone and tablet market research solutions provider. iPinion delivers unprecedented data collection capabilities for consumer insights and market research in the mobile world.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/6/2011 via BusinessWire

Knowledge Networks, acquired Cada Cabeza

synopsis: Knowledge Networks has acquired Garcia Research Associates, a firm known for its thoughtful approaches to measuring the growing influence of Latinos on commerce and society in the U.S. The acquisition of Cada Cabeza, along with KnowledgePanel LatinoSM and the National Shopper Lab, strengthens KN’s ability to reach U.S. Hispanic segments.
buyer: Knowledge Networks
Knowledge Networks is passionate about research in packaged goods, retail, media, health and social policy – collaborating closely with client teams throughout the research process, while applying rigor in everything it does. "
target: Cada Cabeza
Garcia Research Associates is a firm well known for its thoughtful approaches to measuring the growing influence of Latinos on commerce and society in the U.S. Its Cada CabezaSM survey panel provides high respondent engagement and expert bilingual support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/27/2017 via PE Hub

Generation Growth Capital, Inc., acquired BestMark Inc.

synopsis: Generation Growth Capital Fund III, LP (“GGC”), a Milwaukee-based private equity firm that invests in lower middle market companies, announced the acquisition of BestMark, Inc. Located in Minnetonka, MN, BestMark is an industry-leading provider of customer experience measurement services and related analytics.
buyer: Generation Growth Capital, Inc.
Generation Growth Capital Fund III, LP (GGC) is a Milwaukee-based private equity firm focusing on investments in small businesses to support ownership transition and growth opportunities. By partnering with solid management teams, GGC adopts a proactive, collaborative approach. "
target: BestMark Inc.
Located in Minnetonka, MN, BestMark is an industry-leading provider of customer experience measurement services and related analytics. The company assesses and improves customer satisfaction and loyalty for major companies in retail, automotive, hospitality, technology and other industries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/30/2018 via GlobeNewswire

Ipsos S.A, will purchase Four Global Divisions from GfK Group

synopsis: Ipsos will acquire GfK Group's 4 global divisions of research: customer experience, experience innovation, health, and public affairs. Customer Experience is advising on customer satisfaction, Experience Innovation is research on user experience, Heath is research on health industry companies, and Public Affairs is research on public opinion.
buyer: Ipsos S.A (ENXTPA:IPS:$2,038.49)
Headquartered in France, Ipsos is an independent market research companies managed by research professionals. Ipsos researchers assess market potential and trends, develop brands, help clients build long-term relationships with customers, test advertising, and study audience responses. "
seller: GfK Group (XTRA:GFK:$1,759.04)
Headquartered in Germany. GfK Group is the trusted source of relevant market and consumer information that enables its clients to make smarter decisions. GfK has multiple global divisions of GfK Research, including customer experience, experience innovation, health, and public affairs.
price ($mm)
$123
rev ($mm)
$234
EBITDA ($mm)
EV / rev
0.5x
EV / EBITDA
closed 1/27/2017 via PR Web

10Pearls, LLC, acquired Brilliant Experience

synopsis: 10Pearls, a software application design and development company that helps businesses accelerate through digital, announced that it acquired Brilliant Experience, a user experience and research firm specializing in customer engagement and cognitive design.
buyer: 10Pearls, LLC
Founded in 2004, 10Pearls drives rapid execution through innovative, enterprise-grade digital solutions. As an award-winning software application development company, 10Pearls serves as a trusted partner, helping businesses scale. "
target: Brilliant Experience
Brilliant Experience is a user experience and research firm specializing in customer engagement and cognitive design. Brilliant Experience’s revolutionary approach to digital solutions leverages customer research and user experience (UX) to significantly improve product adoption and engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
  • drill down
  • watch
Ticker: OTCPK:FPOT
 
 
 
 
 
 
 
 
Mobi724 Solutions Inc
Mobi724 Solutions Inc
Mobi724, a global Fintech company, offers a fully integrated suite of multiple Card-Linked Offers and Rewards, Digital Marketing and Business Intelligence and Payment Solutions, which work with any payment card, on any mobile device and at any Point of Sale.
year
2018
rev ($mm)
$1.91
EBITDA ($mm)
($3.43)
EBIT ($mm)
($4.09)
Net Income ($mm)
Employees
37
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2018
rev ($mm)
$233.78
EBITDA ($mm)
$8.48
EBIT ($mm)
($8.07)
Net Income ($mm)
Employees
1059
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: AIM:YOU
 
 
 
 
 
 
 
 
YouGov plc
YouGov plc
YouGov is an international, full-service research company primarily using online panels to provide quantitative and qualitative research across a range of industries, including consumer products, financial services, public sector, technology and telecom and media.
year
2018
rev ($mm)
$147.66
EBITDA ($mm)
$21.42
EBIT ($mm)
$16.02
Net Income ($mm)
$10.34
Employees
816
  • drill down
  • watch
Ticker: AIM:UNG
 
 
 
 
 
 
 
 
Universe Group plc
Universe Group plc
Universe Group plc provides some of the world's leading retailers with point of sale, payment and loyalty solutions. The Group's solutions are based on its own proprietary software and are offered out of the Cloud on a software as a service model.
year
2018
rev ($mm)
$26.32
EBITDA ($mm)
$2.69
EBIT ($mm)
$1.60
Net Income ($mm)
$0.67
Employees
249
  • drill down
  • watch
Ticker: TSXV:AKR
 
 
 
 
 
 
 
 
Ackroo Inc.
Ackroo provides gift card and loyalty processing solutions to help businesses attract, retain and grow their customers and their revenues. Their solution can process gift card & loyalty transactions at the point-of-sale and provide merchants with important administrative and marketing data.
year
2019
rev ($mm)
$3.43
EBITDA ($mm)
$0.22
EBIT ($mm)
($0.59)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: AIM:PROX
 
 
 
 
 
 
 
 
Proxama Ltd.
Proxama Ltd.
Proxama are experts in NFC payments, ticketing and NFC and proximity marketing. Proxama's primary focus is on developing contactless payment solutions for mobiles through product development consultancy, systems integration and product licensing.
year
2014
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2020
rev ($mm)
$17,098.00
EBITDA ($mm)
$2,278.00
EBIT ($mm)
$503.00
Net Income ($mm)
$126.00
Employees
49000
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2019
rev ($mm)
$868.95
EBITDA ($mm)
($25.25)
EBIT ($mm)
($59.00)
Net Income ($mm)
Employees
4650
  • drill down
  • watch
Ticker: ASX:PPL
 
 
 
 
 
 
 
 
Pureprofile Pty Ltd.
Pureprofile is a technology and insights company that helps brands, businesses and consumers make better decisions. Consumers answer short surveys to build their own unique profiles and Pureprofile uses this information to connect them to surveys, insights, and offers tailored to their preferences.
year
2018
rev ($mm)
$36.88
EBITDA ($mm)
($1.94)
EBIT ($mm)
($2.81)
Net Income ($mm)
Employees
210
  • drill down
  • watch